HP Officejet Enterprise Color MFP X585 Flow User manual

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User Guide
Officejet Enterprise Color MFP X585/X585 Flow
www.hp.com/support/ojcolorMFPX585

HP Officejet Enterprise Color MFP X585
User Guide

Copyright and License
© 2014 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Part number: B5L04-90904
Edition 1, 4/2014
Trademark Credits
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PostScript®are trademarks of Adobe Systems
Incorporated.
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Computer, Inc. iPod is for legal or rightholder-
authorized copying only. Don't steal music.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
UNIX®is a registered trademark of The Open
Group.

Table of contents
1 Product introduction ..................................................................................................................................... 1
Product comparison .............................................................................................................................................. 2
Product views ........................................................................................................................................................ 5
Product front view ............................................................................................................................... 5
Product back view ............................................................................................................................... 7
Interface ports ..................................................................................................................................... 8
Control-panel view .............................................................................................................................. 9
Product hardware setup and software installation ............................................................................................ 11
2 Paper trays ................................................................................................................................................. 13
Understand paper use ......................................................................................................................................... 14
Configure trays for paper type and size .............................................................................................................. 16
Configure a tray when loading paper ............................................................................................... 16
Configure a tray to match print job settings .................................................................................... 16
Configure a tray by using the control panel ..................................................................................... 17
Load Tray 1 (multi-purpose tray on left side of the product) ............................................................................ 18
Load Tray 2 or optional Tray 3 ............................................................................................................................ 19
3 Parts, supplies, and accessories ................................................................................................................... 21
Order parts, accessories, and supplies ............................................................................................................... 22
Ordering ............................................................................................................................................. 22
Parts and supplies ............................................................................................................................. 22
Accessories ........................................................................................................................................ 22
Replace the ink cartridges ................................................................................................................................... 23
4 Print ........................................................................................................................................................... 27
Print tasks (Windows) .......................................................................................................................................... 28
How to print (Windows) ..................................................................................................................... 28
Automatically print on both sides (Windows) .................................................................................. 29
Manually print on both sides (Windows) .......................................................................................... 30
Print multiple pages per sheet (Windows) ....................................................................................... 31
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Select the paper type (Windows) ...................................................................................................... 32
Additional print tasks ........................................................................................................................ 32
Print tasks (Mac OS X) .......................................................................................................................................... 33
How to print (Mac OS X) ..................................................................................................................... 33
Automatically print on both sides (Mac OS X) .................................................................................. 33
Manually print on both sides (Mac OS X) .......................................................................................... 33
Print multiple pages per sheet (Mac OS X) ....................................................................................... 33
Select the paper type (Mac OS X) ...................................................................................................... 34
Additional print tasks ........................................................................................................................ 32
Store print jobs on the product to print later ...................................................................................................... 35
Create a stored job (Windows) .......................................................................................................... 35
Create a stored job (Mac OS X) .......................................................................................................... 36
Print a stored job ............................................................................................................................... 37
Delete a stored job ............................................................................................................................ 37
Mobile printing ..................................................................................................................................................... 38
HP Wireless Direct and NFC Printing ................................................................................................. 38
HP ePrint via email ............................................................................................................................ 39
HP ePrint software ............................................................................................................................ 39
AirPrint ............................................................................................................................................... 40
Print from the USB port ....................................................................................................................................... 41
Enable the USB port for printing ....................................................................................................... 41
Print USB documents ........................................................................................................................ 41
5 Copy ........................................................................................................................................................... 43
Make a copy ......................................................................................................................................................... 44
Copy on both sides (duplex) ................................................................................................................................ 46
Copy on both sides automatically ..................................................................................................... 46
Copy on both sides manually ............................................................................................................ 46
Optimize copy quality for text or pictures .......................................................................................................... 47
6 Scan/send ................................................................................................................................................... 49
Set up Scan to Email ............................................................................................................................................ 50
Use the E-Mail Setup Wizard ............................................................................................................. 50
Set up the Scan to Email feature via the HP Embedded Web Server ............................................... 50
Set up personal and network contacts ............................................................................................. 51
Add contacts to the address book from the product control panel .............................. 52
Configure Microsoft Outlook with Google Gmail .............................................................................. 54
Set up Save to Network Folder ............................................................................................................................ 56
Use the Save to Network Folder Quick Set Wizard ........................................................................... 56
Set up Save to Network Folder via the HP Embedded Web Server .................................................. 56
Complete the destination folder settings ........................................................................................ 57
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Add Network Folder Path – Save to a standard shared network folder ........................ 57
Add Network Folder Path – Save to an FTP Server ........................................................ 58
Send only to folders with read and write access ........................................................... 59
Allow sending to folders with write-access only ........................................................... 59
Set up Save to USB ............................................................................................................................................... 60
Set up Save to SharePoint® (flow models only) ................................................................................................. 61
Create a Quick Set ................................................................................................................................................ 63
Send a scanned document to one or more email addresses .............................................................................. 65
Send email by entering email addresses manually .......................................................................... 65
Send email by using the address book ............................................................................................. 67
Send a scanned document to a network folder .................................................................................................. 70
Use HP Flow CM solution (flow models only) ...................................................................................................... 73
7 Fax ............................................................................................................................................................. 75
Set up fax ............................................................................................................................................................. 76
The first time the product is turned on with a fax accessory installed ........................................... 76
After initial product hardware setup ................................................................................................ 76
Change fax configurations .................................................................................................................................. 77
Fax dialing settings ........................................................................................................................... 77
General fax send settings ................................................................................................................. 78
Fax receive settings .......................................................................................................................... 79
Send a fax ............................................................................................................................................................ 81
8 Manage the product ..................................................................................................................................... 83
Configure IP network settings ............................................................................................................................. 84
Printer sharing disclaimer ................................................................................................................. 84
View or change network settings ..................................................................................................... 84
Rename the product on a network ................................................................................................... 84
Manually configure IPv4 TCP/IP parameters from the control panel .............................................. 85
Manually configure IPv6 TCP/IP parameters from the control panel .............................................. 85
HP Embedded Web Server ................................................................................................................................... 87
How to access the HP Embedded Web Server (EWS) ........................................................................ 87
HP Embedded Web Server features .................................................................................................. 87
Information tab ............................................................................................................... 88
General tab ...................................................................................................................... 88
Print tab or Copy/Print tab ............................................................................................. 89
Scan/Digital Send tab (MFP models only) ...................................................................... 90
Fax tab (MFP models only) ............................................................................................. 91
Troubleshooting tab ....................................................................................................... 91
Security tab ..................................................................................................................... 92
HP Web Services tab ....................................................................................................... 92
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Networking tab ............................................................................................................... 92
Other Links list ................................................................................................................ 94
HP Utility for Mac OS X ......................................................................................................................................... 95
Open HP Utility .................................................................................................................................. 95
HP Utility features ............................................................................................................................. 95
HP Web Jetadmin ................................................................................................................................................. 97
Economy settings ................................................................................................................................................ 98
Optimize speed or energy usage ...................................................................................................... 98
Set Sleep mode ................................................................................................................................. 98
Set the Sleep Schedule ...................................................................................................................... 98
Product security features ..................................................................................................................................100
Security statements ........................................................................................................................100
IP Security ....................................................................................................................................... 100
Sign in to the product ......................................................................................................................100
Assign a system password ..............................................................................................................100
Encryption support: HP High Performance Secure Hard Disks ...................................................... 101
Lock the formatter ..........................................................................................................................101
Software and firmware updates ....................................................................................................................... 102
9 Solve general problems .............................................................................................................................. 103
Restore factory-set defaults .............................................................................................................................104
Control panel help system ................................................................................................................................ 105
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel .................... 106
Change the “Very Low” settings ..................................................................................................... 106
For products with fax capability ...................................................................................106
Order supplies ................................................................................................................................. 107
Product does not pick up paper or misfeeds .................................................................................................... 108
The product does not pick up paper ............................................................................................... 108
The product picks up multiple sheets of paper ..............................................................................108
The document feeder jams, skews, or picks up multiple sheets of paper .................................... 108
Clear jams .......................................................................................................................................................... 110
Auto-navigation for clearing jams ..................................................................................................110
Experiencing frequent or recurring paper jams? ............................................................................110
Clear jams in the output bin ............................................................................................................111
Clear jams in Tray 1 (multipurpose tray) ........................................................................................112
Clear jams in the left door ...............................................................................................................115
Clear jams in the ink collection unit area ........................................................................................116
Clear jams in Tray 2 .........................................................................................................................119
Clear jams in optional Tray 3 .......................................................................................................... 120
Clear jams in the document feeder .................................................................................................122
Improve print quality .........................................................................................................................................127
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Print from a different software program ....................................................................................... 127
Check the paper-type setting for the print job ............................................................................... 127
Check the paper type setting (Windows) ..................................................................... 127
Check the paper type setting (Mac OS X) ..................................................................... 128
Check ink cartridge status .............................................................................................................. 128
Clean the product ............................................................................................................................ 128
Print a cleaning page .................................................................................................... 128
Clean the printhead ...................................................................................................... 129
Resolve ink smears ....................................................................................................... 129
Check the scanner glass for dirt and smudges ............................................................ 129
Visually inspect the ink cartridge ................................................................................................... 130
Check paper and the printing environment .................................................................................... 131
Step one: Use paper that meets HP specifications ...................................................... 131
Step two: Check the environment ................................................................................ 131
Step three: Set the individual tray alignment .............................................................. 132
Calibrate the product to align the colors ........................................................................................ 132
Check other print job settings ......................................................................................................... 132
Adjust color settings (Windows) ................................................................................... 133
Try a different print driver .............................................................................................................. 134
Improve copy image quality .............................................................................................................................. 135
Check the scanner glass for dirt and smudges ............................................................................... 135
Calibrate the scanner ...................................................................................................................... 136
Check the paper settings ................................................................................................................ 137
Check the paper size and type configuration ............................................................... 137
Select the tray to use for the copy ............................................................................... 137
Check the image-adjustment settings ........................................................................................... 137
Optimize copy quality for text or pictures ...................................................................................... 137
Edge-to-edge copying .................................................................................................................... 138
Clean the pickup rollers and separation pad in the document feeder ........................................... 138
Improve scan image quality .............................................................................................................................. 140
Check the scanner glass for dirt and smudges ............................................................................... 140
Check the scan/send settings from the product control panel ..................................................... 141
Check the resolution settings ....................................................................................... 141
Check the color settings ............................................................................................... 142
Check the image-adjustment settings ......................................................................... 142
Optimize scan quality for text or pictures ................................................................... 142
Check the output-quality settings ............................................................................... 143
Clean the pickup rollers and separation pad in the document feeder ........................................... 143
Improve fax image quality ................................................................................................................................ 145
Check the scanner glass for dirt and smudges ............................................................................... 145
Check the send-fax resolution settings ......................................................................................... 146
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Check the image-adjustment settings ........................................................................................... 147
Optimize fax quality for text or pictures ........................................................................................ 147
Check the error-correction settings ............................................................................................... 147
Send to a different fax machine ..................................................................................................... 148
Clean the pickup rollers and separation pad in the document feeder ........................................... 148
Check the fit-to-page setting ......................................................................................................... 149
Check the sender's fax machine ..................................................................................................... 149
Solve wired network problems ......................................................................................................................... 150
Poor physical connection ................................................................................................................ 150
The computer is using the incorrect IP address for the product ................................................... 150
The computer is unable to communicate with the product ........................................................... 150
The product is using incorrect link and duplex settings for the network ...................................... 151
New software programs might be causing compatibility problems ............................................. 151
The computer or workstation might be set up incorrectly ............................................................ 151
The product is disabled, or other network settings are incorrect ................................................. 151
Solve fax problems ............................................................................................................................................ 152
Checklist for solving fax problems ................................................................................................. 152
What type of phone line are you using? ....................................................................... 152
Are you using a surge-protection device? .................................................................... 152
Are you using a phone company voice-messaging service or an answering
machine? ....................................................................................................................... 152
Does your phone line have a call-waiting feature? ..................................................... 153
Check fax accessory status .......................................................................................... 153
General fax problems ...................................................................................................................... 154
The fax failed to send ................................................................................................... 154
An Out of Memory status message displays on the product control panel ................ 154
Print quality of a photo is poor or prints as a gray box ............................................... 154
You touched the Stop button to cancel a fax, but the fax was still sent ..................... 154
No fax address book button displays ........................................................................... 154
Not able to locate the Fax settings in HP Web Jetadmin ............................................. 154
The header is appended to the top of the page when the overlay option is
enabled ......................................................................................................................... 154
A mix of names and numbers is in the recipients box ................................................. 154
A one-page fax prints as two pages ............................................................................. 155
A document stops in the document feeder in the middle of faxing ............................ 155
The volume for sounds coming from the fax accessory is too high or too low .......... 155
Index ........................................................................................................................................................... 157
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