HP 780019-S01 Manual

HPE ProLiant DL360 Gen9 Server
Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for hardware
components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the
servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
Part Number: 767928-006
March 2
016
Edition: 6

© Copyright 2014, 2016 Hewlett Packard Enterprise Development LP
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services
are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting
an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is not
responsible for information outside the Hewlett Packard Enterprise website.
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Intel®, Pentium®, and Itanium® are trademarks of Intel Corporation in the U.S. and other countries.
microSD is a trademark or registered trademark of SD-3C in the United States, other countries or both.
UNIX® is a registered trademark of The Open Group.
NVIDIA® is a trademark of NVIDIA Corporation in the U.S. and other countries.

Contents 3
Contents
Illustrated parts catalog.............................................................................................................................5
Mechanical components...........................................................................................................................................5
System components.................................................................................................................................................8
Removal and replacement procedures...................................................................................................16
Required tools ........................................................................................................................................................16
Preparation procedures..........................................................................................................................................16
Power down the server................................................................................................................................16
Extend the server from the rack ..................................................................................................................17
Remove the server from the rack ................................................................................................................17
Access the product rear panel.....................................................................................................................18
Access the Systems Insight Display............................................................................................................18
Safety considerations .............................................................................................................................................20
Preventing electrostatic discharge...............................................................................................................20
Symbols on equipment................................................................................................................................21
Server warnings and cautions .....................................................................................................................21
Drive blank .............................................................................................................................................................22
Hot-plug SAS/SATA drives and SSDs ...................................................................................................................22
NVMe drives...........................................................................................................................................................22
Power supply blank ................................................................................................................................................24
AC power supply ....................................................................................................................................................24
HPE 750W Flex Slot Hot Plug Battery Backup Module..........................................................................................25
Access panel ..........................................................................................................................................................26
Primary PCI riser cage ...........................................................................................................................................26
PCIe riser board .....................................................................................................................................................27
Secondary PCI riser cage ......................................................................................................................................28
Primary PCIe riser blank ........................................................................................................................................29
Secondary PCIe riser blank....................................................................................................................................30
GPU riser and cable option ....................................................................................................................................31
Fan module ............................................................................................................................................................32
Fan blank................................................................................................................................................................33
8SFF Optical/USB/VGA assembly .........................................................................................................................34
4LFF Optical/USB/VGA assembly..........................................................................................................................35
8SFF Systems Insight Display ...............................................................................................................................37
4LFF Systems Insight Display................................................................................................................................38
Location discovery services ear .............................................................................................................................39
2SFF SAS/SATA drive cage assembly option .......................................................................................................41
2SFF Express Bay drive backplane .......................................................................................................................44
4LFF hard drive backplane.....................................................................................................................................46
8SFF hard drive backplane ....................................................................................................................................47
10SFF (6 NVMe + 4 SAS/SATA) Express Bay drive backplane ............................................................................48
FlexibleLOM ...........................................................................................................................................................49
Smart Storage Battery............................................................................................................................................50
Expansion boards...................................................................................................................................................51
M.2 SSD enablement board ...................................................................................................................................52
DIMMs ....................................................................................................................................................................53
Heatsink .................................................................................................................................................................54
High-performance heatsink ....................................................................................................................................55
Processor ...............................................................................................................................................................56
System battery .......................................................................................................................................................59
System board .........................................................................................................................................................60
HP Trusted Platform Module ..................................................................................................................................65
Troubleshooting ......................................................................................................................................67
Troubleshooting resources.....................................................................................................................................67

Contents 4
Diagnostic tools ......................................................................................................................................68
Product QuickSpecs...............................................................................................................................................68
Active Health System .............................................................................................................................................68
HPE iLO .................................................................................................................................................................69
HPE ProLiant Pre-boot Health Summary ....................................................................................................69
Integrated Management Log .......................................................................................................................70
Component identification ........................................................................................................................71
Front panel components.........................................................................................................................................71
Front panel LEDs and buttons................................................................................................................................72
UID button functionality ...............................................................................................................................73
Power fault LEDs.........................................................................................................................................74
Systems Insight Display LEDs ...............................................................................................................................74
Systems Insight Display LED combinations ...........................................................................................................75
Rear panel components .........................................................................................................................................76
Rear panel LEDs and buttons ................................................................................................................................77
Flex slot battery backup module LEDs and buttons ...............................................................................................78
System board components.....................................................................................................................................79
System maintenance switch ........................................................................................................................80
NMI jumper..................................................................................................................................................80
DIMM slots...................................................................................................................................................81
Non-hot-plug PCI riser board slot definitions...............................................................................................81
Device numbers .....................................................................................................................................................82
Hot-plug drive LED definitions.....................................................................................................................83
NVMe SSD components..............................................................................................................................83
Hot-plug fans ..........................................................................................................................................................84
Cabling....................................................................................................................................................86
Cabling overview ....................................................................................................................................................86
2SFF embedded SATA backplane cabling ............................................................................................................86
4LFF Universal Media Bay cabling.........................................................................................................................87
8SFF Universal Media Bay cabling ........................................................................................................................88
10SFF (6 NVMe + 4 SAS/SATA) Express Bay Enablement Option cabling ..........................................................89
Smart Array controller cabling ................................................................................................................................90
Embedded SATA cabling .......................................................................................................................................91
M.2 SSD Enablement Board option cabling ...........................................................................................................92
GPU cabling ...........................................................................................................................................................93
Specifications..........................................................................................................................................94
Environmental specifications..................................................................................................................................94
Server specifications ..............................................................................................................................................94
Power supply specifications ...................................................................................................................................95
HPE 500W Flex Slot Platinum Hot-plug Power Supply ...............................................................................95
HPE 800W Flex Slot Platinum Hot-plug Power Supply ...............................................................................96
HPE 800W Flex Slot Titanium Plus Hot-plug Power Supply .......................................................................96
HPE 800W Flex Slot Universal Hot-plug Power Supply ..............................................................................97
HPE 800W Flex Slot -48VDC Hot-plug Power Supply ................................................................................97
HPE 1400W Flex Slot Platinum Plus Hot-plug Power Supply .....................................................................98
HPE 750W Flex Slot Hot-plug Battery Backup Module..........................................................................................99
Hot-plug power supply calculations........................................................................................................................99
Acronyms and abbreviations.................................................................................................................100
Documentation feedback ......................................................................................................................103
Index .....................................................................................................................................................104

Illustrated parts catalog 5
Illustrated parts catalog
Mechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website
(http://www.hpe.com/info/partssurfer).
Item Description Spare part
number
Customer
self repair
1
Access panel
775425-001
Mandatory1
2
PCI riser blank
—
—
a) PCI riser blank, full height
775431-001
Mandatory1
b) PCI riser blank, low profile
785499-001
Mandatory1
3
PCI riser cage
—
—
a) PCI riser cage, standard primary
775421-001
Optional2
b) PCI riser cage, secondary, full height*
775419-001
Optional2
c) PCI riser cage, secondary, low profile*
775420-001
Optional2
4
Miscellaneous blanks kit*
775423-001
a) Power supply blank
—
Mandatory1
b) Heatsink blank
—
Mandatory1
c) Fan blank
—
Mandatory1
d) FlexibleLOM blank
—
Mandatory1

Illustrated parts catalog 6
Item Description Spare part
number
Customer
self repair
5
Standard right ear
775417-001
Mandatory1
6
Standard left ear
795214-001
Mandatory1
Rack mounting hardware
—
—
7
Rack mounting hardware kit*
—
—
a) SFF Easy Install Rail
744111-001
Mandatory1
b) LFF Easy Install Rail
744112-001
Mandatory1
c) SFF Ball Bearing Rail
675042-001
Mandatory1
d) LFF Ball Bearing Rail
675041-001
Mandatory1
8
Cable management arm*
—
—
a) Cable management arm, easy install
744113-001
Mandatory1
b) Cable management arm, ball bearing
675043-001
Mandatory1
*Not shown
1Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace
these parts, you will be charged for the travel and labor costs of this service.
2Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
3No—Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the
customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These
parts are identified as "No" in the Illustrated Parts Catalog.
1Obligatoire—Pièces pour lesquelles le client doit procéder lui-même aux réparations. Si vous demandez à Hewlett
Packard Enterprise de procéder au remplacement de ces pièces, les frais de transport et de main d’œuvre pour ce
service vous seront facturés.
2Facultatif—Pièces pour lesquelles une réparation par le client est facultative. Ces pièces sont également conçues
pour que le client puisse procéder lui-même aux réparations. Cependant, les frais supplémentaires engendrés par le
remplacement de ces pièces par Hewlett Packard Enterprise dépendent du type de service de garantie désigné pour
votre produit.
3Non—Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour être remplacées par le client. Afin de
se conformer aux exigences de la garantie la garantie du client, Hewlett Packard Enterprise demande à un
fournisseur de services agréé de procéder au remplacement de la pièce. Ces pièces sont signaléespar le mot « Non
» dans le Catalogue de pièces illustré.
1Obbligatorio—Parti per le quali il cliente è tenuto a effettuare autonomamente la riparazione. Se si richiede
l'intervento di Hewlett Packard Enterprise per la sostituzione di queste parti, al cliente verranno addebitate le spese di
viaggio e manodopera dell'operazione.
2Facoltativo—Parti per le quali la riparazione in autonomia da parte del cliente è facoltativa. Queste parti sono
progettate per consentire anche la riparazione da parte del cliente. Tuttavia, se il cliente richiedel'intervento di Hewlett
Packard Enterprise per la sostituzione, potrebbero essere addebitate spese aggiuntive a seconda del tipo di garanzia
in assistenza previsto per il prodotto.
3No—Alcune parti Hewlett Packard Enterprise non sono progettate la riparazione in autonomia da parte del cliente. In
base a quanto previsto dalla garanzia per il cliente, Hewlett Packard Enterprise richiede l'intervento di un tecnico
autorizzato per la sostituzione della parte. Queste parti sono contrassegnate con"No"nel catalogo parti illustrato.
1Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch
dieser Teile von Hewlett Packard Enterprisevornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für
diesen Service berechnet.
2Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self
Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen
möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.

Illustrated parts catalog 7
3Nein—Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner
ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
1Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard
Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de
desplazamiento y de mano de obra de dicho servicio.
2Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también están
diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise
realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía
correspondiente al producto.
3No—Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por
el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un
proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican
con la palabra "No" en el catálogo ilustrado de componentes.
1Verplicht—Onderdelen die de klant zelf moet vervangen. Als u Hewlett Packard Enterprise vraagt deze onderdelen
te vervangen, worden er reis- en arbeidskosten voor deze service in rekening gebracht.
2Optioneel—Onderdelen die de klant zelf kan vervangen. Deze onderdelen zijn ook ontworpen om door de klant zelf
te worden vervangen. Als u Hewlett Packard Enterprise verzoekt om deze te vervangen, kan het zijn dat hiervoor
extra kosten in rekening worden gebracht, afhankelijk van het soort garantie dat op uw product van toepassing is.
3Geen—Sommige onderdelen van Hewlett Packard Enterprise zijn niet ontworpen om door de klant zelf te worden
vervangen. Om te voldoen aan de garantievoorwaarden eist Hewlett Packard Enterprise dat een geautoriseerde
serviceverlener het onderdeel vervangt. Deze onderdelen worden aangeduid met 'Geen' in de geïllustreerde
onderdelencatalogus.
1Obrigatório—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise
substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
2Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito
pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de
taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
3Não—Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas
peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.

Illustrated parts catalog 8
System components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website
(http://www.hpe.com/info/partssurfer).
Item Description Spare part
number
Customer
self repair
9
PCIe riser boards
—
—
a) Primary PCIe riser board
785497-001
Optional2
b) Low-profile Secondary PCIe riser board*
785498-001
Optional2
c) Full-height Secondary PCIe riser board*
775419-001
Optional2
10
Controller options
—
—
a) HPE Smart Array P440ar Controller
775413-001
Mandatory1
b) HPE Smart Array P440ar Controller with cut heatsink*
786760-001
Mandatory1
c) HPE H240ar Smart Host Bus Adapter*
749997-001
Mandatory1
d) HPE Smart Array P840ar Controller*
848147-001
Mandatory1
11
Heatsink
—
—
a) Standard efficiency heatsink
775403-001
Optional2
b) High-performance heatsink*
775404-001
Optional2
12
Processor
—
—
a) 1.90-GHz Intel Xeon E5-2609 v3 processor* **
762443-001
Optional2
b) 2.40-GHz Intel Xeon E5-2620 v3 processor* **
762445-001
Optional2
c) 2.60-GHz Intel Xeon E5-2640 v3 processor* **
762447-001
Optional2
d) 2.60-GHz Intel Xeon E5-2660 v3 processor* **
762449-001
Optional2

Illustrated parts catalog 9
Item Description Spare part
number
Customer
self repair
e) 2.30-GHz Intel Xeon E5-2670 v3 processor* **
762450-001
Optional2
f) 2.50-GHz Intel Xeon E5-2680 v3 processor* **
762451-001
Optional2
g) 2.60-GHz Intel Xeon E5-2690 v3 processor
762452-001
Optional2
h) 2.00-GHz Intel Xeon E5-2683 v3 processor* **
762453-001
Optional2
i) 2.30-GHz Intel Xeon E5-2695 v3 processor* **
762454-001
Optional2
j) 3.50-GHz Intel Xeon E5-2637 v3 processor* **
762455-001
Optional2
k) 3.40-GHz Intel Xeon E5-2643 v3 processor* **
762456-001
Optional2
l) 3.20-GHz Intel Xeon E5-2667 v3 processor* **
762457-001
Optional2
m) 3.10-GHz Intel Xeon E5-2687W v3 processor* **
762458-001
Optional2
n) 1.80-GHz Intel Xeon E5-2630L v3 processor* **
762459-001
Optional2
o) 2.60-GHz Intel Xeon E5-2697 v3 processor* **
765154-001
Optional2
p) 2.30-GHz Intel Xeon E5-2698 v3 processor* **
780760-001
Optional2
q) 2.30-GHz Intel Xeon E5-2699 v3 processor* **
780761-001
Optional2
r) 3.00-GHz Intel Xeon E5-2623v3 processor* **
780762-001
Optional2
s) 1.70-GHz Intel Xeon E5-2603 v4 processor**
835599-001
Optional2
t) 1.70-GHz Intel Xeon E5-2609 v4 processor* **
835600-001
Optional2
u) 2.40-GHz Intel Xeon E5-2620 v4 processor* **
835601-001
Optional2
v) 2.20-GHz Intel Xeon E5-2630 v4 processor* **
835602-001
Optional2
w) 2.40-GHz Intel Xeon E5-2640 v4 processor* **
835603-001
Optional2
x) 2.20-GHz Intel Xeon E5-2650 v4 processor* **
835604-001
Optional2
y) 2.00-GHz Intel Xeon E5-2660 v4 processor* **
835605-001
Optional2
z) 2.40-GHz Intel Xeon E5-2680 v4 processor* **
835606-001
Optional2
aa) 2.60-GHz Intel Xeon E5-2690 v4 processor* **
835607-001
Optional2
bb) 1.80-GHz Intel Xeon E5-2630L v4 processor* **
835608-001
Optional2
cc) 1.70-GHz Intel Xeon E5-2650L v4 processor* **
835609-001
Optional2
dd) 2.60-GHz Intel Xeon E5-2623 v4 processor* **
835610-001
Optional2
ee) 3.40-GHz Intel Xeon E5-2637 v4 processor* **
835611-001
Optional2
ff) 3.20-GHz Intel Xeon E5-2643 v4 processor* **
835612-001
Optional2
gg) 2.90-GHz Intel Xeon E5-2667 v4 processor* **
835613-001
Optional2
hh) 2.10-GHz Intel Xeon E5-2683 v4 processor* **
835614-001
Optional2
ii) 2.10-GHz Intel Xeon E5-2695 v4 processor* **
835615-001
Optional2
jj) 2.30-GHz Intel Xeon E5-2697 v4 processor* **
835616-001
Optional2
ll) 3.00-GHz Intel Xeon E5-2687W v4 processor* **
841034-001
Optional2

Illustrated parts catalog 10
Item Description Spare part
number
Customer
self repair
13
DIMM
—
—
a) 8-GB, 1Rx4, PC4-2133R
774170-001
Mandatory1
b) 8-GB, 2Rx8, PC4-2133R*
774171-001
Mandatory1
c) 16-GB, 2Rx4, PC4-2133R*
774172-001
Mandatory1
d) 16-GB, 2Rx4, PC4-2133L*
774173-001
Mandatory1
e) 32-GB, 4Rx4, PC4-2133L*
774174-001
Mandatory1
f) 8-GB, 1Gx8, PC4-2400R*
852545-001
Mandatory1
g) 8-GB, 1Gx8, PC4-2400R*
819410-001
Mandatory1
h) 16-GB, 1Gx4, PC4-2400R*
846740-001
Mandatory1
i) 16-GB, 2Gx4, PC4-2400R*
819411-001
Mandatory1
j) 32-GB, 2Gx4, PC4-2400R*
819412-001
Mandatory1
k) 64-GB, 2Gx4, PC4-2400L*
819413-001
Mandatory1
l) 32-GB, 2Gx4, PC4-2400L*
819414-001
Mandatory1
14
System board assembly
—
—
a) System board assembly
775400-001
Optional2
b) System board assembly- BRDWL
843307-001
Optional2
15
Hot plug fans
—
—
a) Standard fan module
775415-001
Mandatory1
b) High-efficiency fan module*
775416-001
Mandatory1
16
Hot-plug power supplies
—
—
a) 500 W, Flex Slot Platinum
754377-001
Mandatory1
b) 800 W, Flex Slot Platinum*
754381-001
Mandatory1
c) 800 W, Flex Slot Titanium*
754378-001
Mandatory1
d) 800 W, Flex Slot Universal*
754379-001
Mandatory1
e) 800 W, Flex Slot –48Vdc*
754382-001
Mandatory1
f) 1400 W, Flex Slot Platinum*
754383-001
Mandatory1
17
HPE 750W Flex Slot Hot-Plug Battery Backup Module
754380-001
Mandatory1
18
Hot-plug drives
—
—
a) 146-GB, SAS, SFF, 15,000-rpm, 6G
653950-001
Mandatory1
b) 300-GB, SAS, SFF, 10,000-rpm, 6G*
653955-001
Mandatory1
c) 450-GB, SAS, SFF, 10,000-rpm, 6G*
653956-001
Mandatory1
d) 500-GB, SAS, SFF, 7,200-rpm, 6G*
653953-001
Mandatory1
e) 600-GB, SAS, SFF, 10,000-rpm, 6G*
653957-001
Mandatory1
f) 900-GB, SAS, SFF, 10,000-rpm, 6G*
653971-001
Mandatory1
g) 1-TB, SAS, SFF, 7,200-rpm, 6G*
653954-001
Mandatory1