HP ProLiant DL560 User manual

HP ProLiant DL560 Server
User Guide

© 2002 Hewlett-Packard Development Company, L.P.
Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and
other countries. Intel and Xeon are trademarks of Intel Corporation in the U.S. and other countries.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained
herein. The information in this document is provided “as is” without warranty of any kind and is subject to
change without notice. The warranties for HP products are set forth in the express limited warranty
statements accompanying such products. Nothing herein should be construed as constituting an additional
warranty.
January 2003 (First Edition)
Part Number 303212-001
Audience Assumptions
This guide is for the person who installs, administers, and troubleshoots servers. HP assumes you
are qualified in the servicing of computer equipment and trained in recognizing hazards in
products with hazardous energy levels.

3
Contents
Server Component Identification 7
Front Panel Components......................................................................................................................8
Front Panel LEDs and Buttons............................................................................................................. 9
Rear Panel Components .....................................................................................................................11
Rear Panel LEDs and Buttons............................................................................................................12
System Board Components................................................................................................................ 13
NMI Switch ............................................................................................................................14
Chassis ID Switch...................................................................................................................15
DIMM Slots............................................................................................................................15
System Maintenance Switch...................................................................................................16
System Board LEDs........................................................................................................................... 17
System LEDs and Internal Health LED Combinations......................................................................19
SCSI Backplane Components ............................................................................................................22
Hot-Plug SCSI Hard Drive LEDs ......................................................................................................23
Hot-Plug SCSI Hard Drive LED Combinations.................................................................................24
PCI Riser Cage LED ..........................................................................................................................25
Remote Management Connector........................................................................................................ 25
Hot-Plug Fans .................................................................................................................................... 26
Hot-Plug Fan LED ............................................................................................................................. 27
Server Operations 29
Powering Up the Server ..................................................................................................................... 29
Powering Down the Server ................................................................................................................29
Extending the Server from the Rack ..................................................................................................30
Removing the Access Panel ...............................................................................................................32
Installing the Access Panel ................................................................................................................ 32
Removing the PCI Riser Cage ........................................................................................................... 32
Installing the PCI Riser Cage.............................................................................................................33
Removing the Power Module............................................................................................................. 34
Installing the Power Module .............................................................................................................. 36
Server Setup 37
Optional Installation Services ............................................................................................................37
Rack Planning Resources...................................................................................................................38
Optimum Environment ......................................................................................................................39
Space and Airflow Requirements ...........................................................................................39
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Temperature Requirements..................................................................................................... 40
Power Requirements...............................................................................................................41
Electrical Grounding Requirements........................................................................................42
Rack Warnings...................................................................................................................................42
Installing Hardware Options .............................................................................................................. 43
Identifying the Contents of the Server Shipping Carton ....................................................................43
Installing the Server into the Rack .....................................................................................................44
Powering Up and Configuring the Server ..........................................................................................52
Installing the Operating System .........................................................................................................53
Registering the Server........................................................................................................................ 53
Hardware Options Installation 55
Processor Option................................................................................................................................ 55
Memory Options ................................................................................................................................59
Online Spare Memory Configuration .....................................................................................60
DIMM Installation Guidelines................................................................................................ 60
Installing DIMMs ...................................................................................................................61
Hot-Plug SCSI Hard Drive Options................................................................................................... 62
Removing a Hard Drive Blank ...............................................................................................63
Removing a Hot-Plug SCSI Hard Drive.................................................................................63
Installing a Hot-Plug SCSI Hard Drive .................................................................................. 64
Hot-Plug Tape Drive Option.............................................................................................................. 65
Battery-Backed Write Cache Enabler Option ....................................................................................66
Redundant Hot-Plug Fan Option........................................................................................................68
Installation Requirements .......................................................................................................70
Installing Redundant Hot Plug Fans ....................................................................................... 70
Redundant Hot-Plug AC Power Supply Option.................................................................................73
Expansion Board Options .................................................................................................................. 75
Server Cabling 79
Power Button and Drive Cabling .......................................................................................................79
Internal Power Cabling ......................................................................................................................80
RILOE II Cabling ..............................................................................................................................80
Server Configuration and Utilities 83
ROM-Based Setup Utility..................................................................................................................83
Using RBSU ...........................................................................................................................84
Auto-Configuration Process ................................................................................................... 84
Boot Options........................................................................................................................... 85
Configuring Online Spare Memory ........................................................................................ 86
System Maintenance Menu................................................................................................................86
Integrated Lights-Out Technology..................................................................................................... 87
iLO ROM-Based Setup Utility...........................................................................................................87
SmartStart Software ...........................................................................................................................88
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Contents 5
SmartStart Autorun Menu.......................................................................................................89
SmartStart Scripting Toolkit................................................................................................... 89
Enterprise Diagnostics LX32 Utility ......................................................................................90
ProLiant Essentials Rapid Deployment Pack.....................................................................................90
Drivers ...............................................................................................................................................90
USB Support ......................................................................................................................................91
Redundant ROM Support................................................................................................................... 91
Safety and Security Benefits................................................................................................... 92
Access to Redundant ROM Settings.......................................................................................92
ROMPaq Utility .................................................................................................................................93
System Online ROM Flash Component Utility ................................................................................. 93
Option ROM Configuration for Arrays.............................................................................................. 94
Automatic Server Recovery-2............................................................................................................94
Management Agents .......................................................................................................................... 95
Insight Manager 7 .............................................................................................................................. 95
Survey Utility.....................................................................................................................................96
Integrated Management Log .............................................................................................................. 96
Server Specific Troubleshooting 99
Minimum Hardware Configuration....................................................................................................99
Server Error Messages ..................................................................................................................... 100
When the Server Does Not Boot...................................................................................................... 100
Diagnostic Steps............................................................................................................................... 102
Is the System Power LED Amber? ....................................................................................... 103
Is the System Power LED Green? ........................................................................................ 104
Is the External Health LED Green? ...................................................................................... 104
Is the Internal Health LED Green? ....................................................................................... 105
Is the Monitor Displaying Information? ............................................................................... 106
Problems After Initial Boot.............................................................................................................. 106
System Cannot Load SmartStart........................................................................................... 107
SmartStart Fails During Installation ..................................................................................... 107
SmartStart Cannot Load Operating System.......................................................................... 108
ROMPaq Disaster Recovery ............................................................................................................ 108
Other Information Resources ........................................................................................................... 109
Battery Replacement 111
Regulatory Compliance Notices 113
Regulatory Compliance Identification Numbers.............................................................................. 113
Federal Communications Commission Notice................................................................................. 114
FCC Rating Label................................................................................................................. 114
Class A Equipment ...............................................................................................................114
Class B Equipment ...............................................................................................................115
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6 HP ProLiant DL560 Server User Guide
Declaration of Conformity for Products Marked with the FCC Logo, United States Only ............. 115
Modifications ................................................................................................................................... 116
Cables............................................................................................................................................... 116
Mouse Compliance Statement.......................................................................................................... 116
Canadian Notice............................................................................................................................... 116
European Union Notice.................................................................................................................... 117
Japanese Notice................................................................................................................................ 118
Taiwanese Notice............................................................................................................................. 118
Laser Device Notices ....................................................................................................................... 119
Laser Safety Warnings.......................................................................................................... 119
Compliance with CDRH Regulations................................................................................... 119
Compliance with International Regulations.......................................................................... 119
Laser Product Label.............................................................................................................. 120
Laser Information ................................................................................................................. 120
Battery Replacement Notice ............................................................................................................ 121
Electrostatic Discharge 123
Preventing Electrostatic Discharge .................................................................................................. 123
Grounding Methods to Prevent Electrostatic Discharge .................................................................. 124
Server Specifications 125
Server Dimensions and Weight........................................................................................................ 125
Power Specifications........................................................................................................................ 125
Environmental Specifications .......................................................................................................... 126
Technical Support 127
Related Documents .......................................................................................................................... 127
Telephone Numbers ......................................................................................................................... 127
Acronyms and Abbreviations 129
Index 133
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7
Server Component Identification
In This Section
Front Panel Components ..........................................................................................................8
Front Panel LEDs and Buttons ................................................................................................. 9
Rear Panel Components..........................................................................................................11
Rear Panel LEDs and Buttons ................................................................................................12
System Board Components ....................................................................................................13
System Board LEDs ...............................................................................................................17
System LEDs and Internal Health LED Combinations .......................................................... 19
SCSI Backplane Components................................................................................................. 22
Hot-Plug SCSI Hard Drive LEDs........................................................................................... 23
Hot-Plug SCSI Hard Drive LED Combinations ....................................................................24
PCI Riser Cage LED...............................................................................................................25
Remote Management Connector ............................................................................................25
Hot-Plug Fans......................................................................................................................... 26
Hot-Plug Fan LED.................................................................................................................. 27
The HP ProLiant DL560 server combines small form factor density and low
power consumption computing with the latest Intel Xeon MP processors.
Additional features include PCI-X expansion slots, Integrated Lights-Out (iLO)
management, Online Spare Memory support, embedded Smart Array 5i Plus
Controller with optional transportable battery-backed write cache, integrated
Gigabit NICs, optional hot-plug redundant power and cooling, and rapid deploy
rails for HP, Compaq branded, telco, and third-party racks.
For more information on the server, refer to the Documentation CD or the
QuickSpecs on the HP website (http://www.hp.com/products/servers/platforms).
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8 HP ProLiant DL560 Server User Guide
Front Panel Components
Item Description
1 SCSI hard drive bay 1 (SCSI ID 0)
2 SCSI hard drive bay 2 (SCSI ID 1)
3 Tape drive blank
4 Diskette drive
5 CD-ROM drive in Universal Media Bay
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Server Component Identification 9
Front Panel LEDs and Buttons
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10 HP ProLiant DL560 Server User Guide
Item Description Status
1 CD-ROM drive ejector
button
NA
2 UID LED button Blue = Activated
Flashing = System remotely managed
Off = Deactivated
3 Internal health LED Green = Normal
Amber = System degraded. Refer to system board LEDs to
identify component in degraded state ("System Board LEDs" on
page 17).
Red = System critical. Refer to system board LEDs to identify
component in critical state ("System Board LEDs" on page 17).
4 External health LED
(power supply)
Green = Normal
Amber = Power redundancy failure
Red = Critical power supply failure
5 NIC 1 link/activity LED Green = Network link
Flashing = Network link and activity
Off = No link to network. If power is off, refer to the rear panel
NIC LEDs for status ("Rear Panel LEDs and Buttons" on page
12).
6 NIC 2 link/activity LED Green = Network link
Flashing = Network link and activity
Off = No link to network. If power is off, refer to the rear panel
NIC LEDs for status ("Rear Panel LEDs and Buttons" on page
12).
7 Power On/Standby
button/system power LED
Green = Power on
Amber = Power standby; auxiliary power still present
Off = Power off
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Server Component Identification 11
Rear Panel Components
Item Description Connector Color
1 Slot 1, 64-bit/133-MHz PCI-X, bus 3 N/A
2 Slot 2, 64-bit/100-MHz PCI-X, bus 6 N/A
3 Slot 3, 64-bit/100-MHz PCI-X, bus 6 N/A
4 NIC 1 RJ-45 connector N/A
5 NIC 2 RJ-45 connector N/A
6 Mouse connector Green
7 Keyboard connector Purple
8 iLO RJ-45 connector N/A
9 USB connectors Black
10 Serial connector Teal
11 Video connector Blue
12 AC power supply connector N/A
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12 HP ProLiant DL560 Server User Guide
Rear Panel LEDs and Buttons
Item Description LED Color Status
1 RJ-45 activity LED Green On or flashing = Network activity
Off = No network activity
2 RJ-45 link LED Green On = Linked to network
Off = Not linked to network
3 Power supply LED Green On = Power turned on and power supply
functioning properly
Off = One or more of the following conditions
exist:
•
•
•
•
AC power unavailable
Power supply failed
Power supply in standby mode
Power supply exceeded current limit
4 UID LED button Blue On = Activated
Flashing = System remotely managed
Off = Deactivated
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Server Component Identification 13
System Board Components
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14 HP ProLiant DL560 Server User Guide
Item Description Item Description
1 DIMM slots (1-6) 12 Processor socket 4
2 Smart Array 5i Plus
Memory Module
13 System power connector
3 PPM slot 4 14 CD-ROM drive system
connector
4 PPM slot 3 15 Diskette drive system
connector
5 PPM slot 2 16 Power supply signal connector
6 PPM slot 1 (populated) 17 Chassis ID switch
(under power module)
7 SCSI connector 18 VHDM connector
(under power module)
8 Power On/Standby
button/LED cable
connector
19 NMI switch
9 Processor socket 1
(populated)
20 System maintenance switch
10 Processor socket 2 21 PCI riser cage connector
11 Processor socket 3 — —
NMI Switch
The NMI switch allows administrators to perform a memory dump before
performing a hard reset. Crash dump analysis is an essential part of eliminating
reliability problems, such as hangs or crashes in operating systems, device
drivers, and applications. Many crashes freeze a system, requiring you to do a
hard reset. Resetting the system erases any information that would support root
cause analysis.
Systems running Microsoft Windows operating systems experience a blue screen
trap when the operating system crashes. When this happens, Microsoft
recommends that system administrators perform an NMI event by pressing a
dump switch. The NMI event enables a hung system to become responsive again.
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Server Component Identification 15
Chassis ID Switch
The chassis ID switch on the system board is reserved for use by authorized
technicians only. Do not modify the switch setting.
DIMM Slots
DIMM slots are numbered sequentially (1 through 6) and the paired banks are
identified by the letters A, B, and C.
Item Description
1 DIMM slot 1A
2 DIMM slot 2A
3 DIMM slot 3B
4 DIMM slot 4B
5 DIMM slot 5C
6 DIMM slot 6C
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16 HP ProLiant DL560 Server User Guide
System Maintenance Switch
Position Default Function
S1 Off Reserved
S2 Off Off = System configuration can be
changed.
On = System configuration is locked.
S3 Off Reserved
S4 Off Off = Booting from diskette is
controlled by RBSU.
On = Booting from diskette is
disabled.
S5 Off Off = Power-on password is enabled.
On = Power-on password is disabled.
S6 Off Off = No function.
On = Clear NVRAM.
S7 Off Off = iLO security is enabled.
On = iLO security is disabled.
S8 Off Off = Processor hot-spare boot is
enabled.
On = Processor hot-spare boot is
disabled.
NOTE: To access the redundant ROM using the system
maintenance switch, refer to "Access to Redundant ROM
Settings (on page 92)."
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Server Component Identification 17
System Board LEDs
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18 HP ProLiant DL560 Server User Guide
Item LED Description Status
1 Processor 1 failure Amber = Processor failed
Off = Normal
2 Processor 2 failure Amber = Processor failed
Off = Normal
3 Processor 3 failure Amber = Processor failed
Off = Normal
4 Processor 4 failure Amber = Processor failed
Off = Normal
5 Online spare memory Amber = Failover, online spare memory in
use
Off = Disabled
6 DIMM 6C failure Amber = Memory failed
Off = Normal
7 DIMM 5C failure Amber = Memory failed
Off = Normal
8 DIMM 4B failure Amber = Memory failed
Off = Normal
9 DIMM 3B failure Amber = Memory failed
Off = Normal
10 iLO Diagnostic LEDs Refer to the Integrated Lights-Out User
Guide on the Documentation CD.
11 DIMM 2A failure Amber = Memory failed
Off = Normal
12 DIMM 1A failure Amber = Memory failed
Off = Normal
13 Overtemperature Amber = Cautionary or critical temperature
level is detected
Off = Temperature OK
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Server Component Identification 19
Item LED Description Status
14 PPM 4 failure Amber = PPM failed
Off = Normal
15 PPM 3 failure Amber = PPM failed
Off = Normal
16 PPM 2 failure Amber = PPM failed
Off = Normal
17 PPM 1 failure Amber = PPM failed
Off = Normal
18 Fans (1 through 8) Green = Normal
Off = Power off
Amber = One or both of the following
conditions exist:
•
•
Fan failed or is not seated
Fan bracket is not seated
19 System power Green = System power is applied
Off = System power is not applied
20 Auxiliary power Green = Auxiliary power is applied
Off = Auxiliary power is not applied
21 Peripheral board
interlock
Amber = Peripheral board is not seated
Off = Peripheral board is seated
22 Riser interlock Amber = PCI riser cage is not seated
Off = PCI riser cage is seated
System LEDs and Internal Health LED Combinations
When the internal health LED on the front panel is either amber or red, the server
is experiencing a health event. Combinations of illuminated system LEDs and the
internal health LED indicate system status.
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20 HP ProLiant DL560 Server User Guide
The front panel health LEDs indicate only the current hardware status. In some
situations, Insight Manager 7 may report server status differently than the health
LEDs because the software tracks more system attributes.
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