Factory Express Portfolio
Factory Express PortfolioFactory Express Portfolio
Factory Express Portfolio
for Servers and Storage
for Servers and Storagefor Servers and Storage
for Servers and Storage
HP Factory Express offers configuration, customization, integration and deployment services for HP
servers and storage products. Customers can choose how their factory solutions are built, tested,
integrated, shipped and deployed.
Factory Express offers service packages for simple configuration, racking, installation, complex
configuration and design services as well as individual factory services, such as image loading, asset
tagging, and custom packaging. HP products supported through Factory Express include a wide array of
servers and storage: HP Integrity, HP ProLiant, HP ProLiant Server Blades, HP BladeSystem, HP 9000
servers as well as the MSA1000, VA7xxx, EVA, XP, rackable tape libraries and configurable network
switches.
For more information on Factory Express services on your specific server model please contact your sales
representative or go to
http://www.hp.com/go/factory-express.
Service and Support
Service and SupportService and Support
Service and Support
This product is covered by a global limited warranty and supported by HP Services and a worldwide
network of resellers and service providers. Hardware diagnostic support and repair is available for three
years from date of purchase. Support for software and initial setup is available for 90 days from date of
purchase. Additional support may be covered under the warranty or available for an additional fee.
Enhancements to warranty services are available through HP Care Pack services or customized service
agreements.
NOTE:
NOTE:NOTE:
NOTE:
Server Blade Limited Warranty includes 3 year Parts, 3 year Labour, 3-year on-site support. This
warranty supports the HP ProLiant BL20p, HP ProLiant BL25p, HP ProLiant BL40p and HP ProLiant
BL45p Server Blades.
NOTE:
NOTE:NOTE:
NOTE:
Server Blade Limited Warranty includes 3 year Parts, 1 year Labour, 1-year on-site support. This
warranty supports the HP ProLiant BL30p and HP ProLiant BL35p Server Blades.
NOTE:
NOTE:NOTE:
NOTE:
Server Blade Enclosure Limited Warranty includes 3 year Parts, 3 year Labour, 3-year on-site
support.
NOTE:
NOTE:NOTE:
NOTE:
Server Blade Interconnect Limited Warranty includes 3 year Parts, 3 year Labour, 3-year on-site
support
.
Additional information regarding worldwide limited warranty and technical support is available
at:
http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html
.
The HP Care Pack service part numbers below for ProLiant BL p-Class server blades, cover the server
blade and all HP branded hardware options qualified for the server, purchased at the same time or
afterwards, internal to the server.
HP Care Pack services for HP BladeSystem p-Class server blade enclosure covers the enclosure including
patch panels, HP supported Ethernet interconnects, power enclosure with power supplies and power
distribution.
HP services provide continuous care and support expertise with committed response designed to meet
your IT and business needs.
To fully capitalizing on your HP BladeSystem servers' capabilities requires a service partner who
thoroughly understands your server technology and systems environment. HP Services, an industry leader
in provision of multi vender support solutions provides a range of support services designed to meet the
varying needs of business. Whether an SMB or large global corporation HP has a HP BadeSystem server
support offer to help you speedily deploy and maximize system uptime.
Enhanced Care - Minimum recommended service support offer designed to ensure customers have
access to expert assistance, whenever they need it.
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years.
QuickSpecs
HP ProLiant BL20p Generation 3 (G3) Server Blade
HP ProLiant BL20p Generation 3 (G3) Server BladeHP ProLiant BL20p Generation 3 (G3) Server Blade
HP ProLiant BL20p Generation 3 (G3) Server Blade
Standard Features
DA - 12322 Canada — Version 16 — February 12, 2007
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