HP ProLiant DL360 Gen9 User manual

HP ProLiant DL360 Gen9 Server
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 767927-001
September 2014
Edition: 1

© Copyright 2014 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft® and Windows® are U.S. registered trademarks of the Microsoft group of companies.

Contents 3
Contents
Component identification............................................................................................................... 7
Front panel components................................................................................................................................7
Front panel LEDs and buttons.........................................................................................................................8
Power fault LEDs.................................................................................................................................9
Systems Insight Display LEDs .......................................................................................................................10
Systems Insight Display LED combinations.....................................................................................................11
Rear panel components ..............................................................................................................................12
Rear panel LEDs and buttons .......................................................................................................................13
Non-hot-plug PCI riser board slot definitions..................................................................................................14
System board components ..........................................................................................................................15
System maintenance switch ...............................................................................................................16
NMI jumper.....................................................................................................................................16
DIMM slots......................................................................................................................................17
Device numbers .........................................................................................................................................17
Hot-plug drive LED definitions ......................................................................................................................18
Hot-plug fans .............................................................................................................................................18
Operations................................................................................................................................. 20
Power up the server....................................................................................................................................20
Power down the server ...............................................................................................................................20
Extend the server from the rack....................................................................................................................20
Remove the server from the rack ..................................................................................................................21
Remove the access panel ............................................................................................................................21
Install the access panel ...............................................................................................................................21
Remove the hot-plug fan..............................................................................................................................21
Remove the PCI riser cage...........................................................................................................................22
Install the PCI riser cage..............................................................................................................................23
Setup......................................................................................................................................... 25
Support and deployment services.................................................................................................................25
Optimum environment.................................................................................................................................25
Space and airflow requirements ........................................................................................................25
Temperature requirements .................................................................................................................26
Power requirements..........................................................................................................................27
Electrical grounding requirements ......................................................................................................27
Rack warnings ...........................................................................................................................................27
Identifying the contents of the server shipping carton......................................................................................28
Installing hardware options .........................................................................................................................28
Installing the server into the rack..................................................................................................................28
Powering on and selecting boot options in UEFI Boot Mode ...........................................................................30
Installing the operating system .....................................................................................................................30
Registering the server..................................................................................................................................31
Hardware options installation....................................................................................................... 32
Introduction ...............................................................................................................................................32
Processor and fan option ............................................................................................................................32
Memory options.........................................................................................................................................37

Contents 4
HP SmartMemory .............................................................................................................................38
Memory subsystem architecture .........................................................................................................38
Single-, dual-, and quad-rank DIMMs .................................................................................................39
DIMM identification..........................................................................................................................39
Memory configurations .....................................................................................................................40
General DIMM slot population guidelines...........................................................................................41
Installing a DIMM.............................................................................................................................42
Hot-plug hard drive guidelines.....................................................................................................................43
Removing the hard drive blank ..........................................................................................................44
Installing a hot-plug SAS or SATA drive ..............................................................................................44
Removing a hot-plug SAS or SATA drive.............................................................................................45
2 SFF SAS/SATA drive cage assembly option...............................................................................................45
8 SFF Universal Media Bay option...............................................................................................................48
4 LFF Universal Media Bay option................................................................................................................51
Full height PCIe x16 riser cage assembly option............................................................................................54
Low profile PCIe slot riser cage option..........................................................................................................56
GPU riser and cable option.........................................................................................................................57
HP Smart Array P440ar Controller option.....................................................................................................59
HP Smart Array P840 Controller board option ..............................................................................................60
Internal SAS cable option............................................................................................................................63
Systems Insight Display module....................................................................................................................65
FlexibleLOM option ....................................................................................................................................69
Serial cable option.....................................................................................................................................70
Expansion board options ............................................................................................................................72
Removing the expansion slot blanks ...................................................................................................72
Installing an expansion board ...........................................................................................................74
Location discovery services ear option..........................................................................................................76
HP Trusted Platform Module option ..............................................................................................................81
Installing the Trusted Platform Module board.......................................................................................82
Retaining the recovery key/password.................................................................................................83
Enabling the Trusted Platform Module.................................................................................................84
Cabling ..................................................................................................................................... 85
Cabling overview.......................................................................................................................................85
2-SFF backplane cabling.............................................................................................................................85
8-SFF Universal Media Bay cabling..............................................................................................................86
4-LFF Universal Media Bay cabling ..............................................................................................................87
Smart Array controller cabling.....................................................................................................................88
Embedded SATA cabling............................................................................................................................89
Software and configuration utilities ............................................................................................... 91
Server mode..............................................................................................................................................91
Product QuickSpecs....................................................................................................................................91
HP iLO ......................................................................................................................................................91
Active Health System ........................................................................................................................92
HP RESTful API support for HP iLO .....................................................................................................93
Integrated Management Log..............................................................................................................93
HP Insight Remote Support ................................................................................................................94
Intelligent Provisioning ................................................................................................................................94
HP Insight Diagnostics ......................................................................................................................95
Erase Utility .....................................................................................................................................95
Scripting Toolkit for Windows and Linux.......................................................................................................96
HP Service Pack for ProLiant........................................................................................................................96
HP Smart Update Manager...............................................................................................................96

Contents 5
HP UEFI System Utilities...............................................................................................................................97
Using HP UEFI System Utilities ...........................................................................................................97
Flexible boot control .........................................................................................................................97
Restoring and customizing configuration settings .................................................................................98
Secure Boot configuration .................................................................................................................98
Embedded UEFI shell........................................................................................................................99
Embedded Diagnostics option ...........................................................................................................99
HP RESTful API support for UEFI .........................................................................................................99
Re-entering the server serial number and product ID.............................................................................99
Utilities and features .................................................................................................................................100
HP Smart Storage Administrator.......................................................................................................100
ROMPaq utility...............................................................................................................................100
Automatic Server Recovery..............................................................................................................100
USB support ..................................................................................................................................100
Redundant ROM support.................................................................................................................101
Keeping the system current........................................................................................................................101
Drivers ..........................................................................................................................................101
Software and firmware ...................................................................................................................102
Version control...............................................................................................................................102
HP operating systems and virtualization software support for ProLiant servers .......................................102
HP Technology Service Portfolio.......................................................................................................102
Change control and proactive notification ........................................................................................103
Troubleshooting........................................................................................................................ 104
Troubleshooting resources.........................................................................................................................104
Battery replacement .................................................................................................................. 105
Regulatory information .............................................................................................................. 107
Safety and regulatory compliance..............................................................................................................107
Belarus Kazakhstan Russia marking............................................................................................................107
Turkey RoHS material content declaration...................................................................................................108
Ukraine RoHS material content declaration .................................................................................................108
Warranty information...............................................................................................................................108
Electrostatic discharge............................................................................................................... 109
Preventing electrostatic discharge ..............................................................................................................109
Grounding methods to prevent electrostatic discharge..................................................................................109
Specifications........................................................................................................................... 110
Environmental specifications......................................................................................................................110
Server specifications.................................................................................................................................110
Power supply specifications.......................................................................................................................111
HP 500W Flex Slot Platinum Hot-plug Power Supply..........................................................................111
HP 800W Flex Slot Platinum Hot-plug Power Supply..........................................................................112
HP 1400W Flex Slot Platinum Plus Hot-plug Power Supply .................................................................112
Hot-plug power supply calculations............................................................................................................113
Support and other resources ...................................................................................................... 114
Before you contact HP ..............................................................................................................................114
HP contact information..............................................................................................................................114
Customer Self Repair ................................................................................................................................114
Acronyms and abbreviations...................................................................................................... 122
Documentation feedback ........................................................................................................... 125

Contents 6
Index....................................................................................................................................... 126

Component identification 7
Component identification
Front panel components
•8 SFF
Item Description
1
Serial label pull tab
2 Front video connector (optional)
3 USB 2.0 connector (optional)
4 Optical drive (optional)
5 Systems Insight Display (optional)
6 USB 3.0 connector
7 SAS/SATA/SSD drive bays
•4 LFF
Item Description
1 Optical drive (optional)
2
Serial label pull tab
3 Front video connector (optional)
4 USB 2.0 connector (optional)
5 Systems Insight Display (optional)
6 USB 3.0 connector
7
SAS/SATA/SSD drive bays

Component identification 8
Front panel LEDs and buttons
•8 SFF
Item Description Status
1 Power On/Standby button
and system power LED*
Solid green = System on
Flashing green (1 Hz/cycle per sec) = Performing power on sequence
Solid amber = System in standby
Off = No power present**
2 Health LED* Solid green = Normal
Flashing green (1 Hz/cycle per sec) = iLO is rebooting.
Flashing amber = System degraded
Flashing red (1 Hz/cycle per sec) = System critical†
3 NIC status LED* Solid green = Link to network
Flashing green (1 Hz/cycle per sec) = Network active
Off = No network activity
4 UID button/LED* Solid blue = Activated
Flashing blue:
•
1 Hz/cycle per sec = Remote management or firmware upgrade
in progress
•
4 Hz/cycle per sec = iLO manual reboot sequence initiated
•
8 Hz/cycle per sec = iLO manual reboot sequence in progress
Off = Deactivated
*When all four LEDs described in this table flash simultaneously, a power fault has occurred. For more information, see
"Power fault LEDs (on page 9)."
**Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has
occurred, or the power button cable is disconnected.
†If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the system health
status.

Component identification 9
•4 LFF
Item Description Status
1 UID button/LED* Solid blue = Activated
Flashing blue:
•
1 Hz/cycle per sec = Remote management or firmware upgrade
in progress
•
4 Hz/cycle per sec = iLO manual reboot sequence initiated
•
8 Hz/cycle per sec = iLO manual reboot sequence in progress
Off = Deactivated
2 NIC status LED* Solid green = Link to network
Flashing green (1 Hz/cycle per sec) = Network active
Off = No network activity
3 Health LED* Solid green = Normal
Flashing green (1 Hz/cycle per sec) = iLO is rebooting.
Flashing amber = System degraded
Flashing red (1 Hz/cycle per sec) = System critical†
4 Power On/Standby button
and system power LED*
Solid green = System on
Flashing green (1 Hz/cycle per sec) = Performing power on sequence
Solid amber = System in standby
Off = No power present**
*When all four LEDs described in this table flash simultaneously, a power fault has occurred. For more information, see
"Power fault LEDs (on page 9)."
**Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has
occurred, or the power button cable is disconnected.
†To identify components in a degraded or critical state, see the Systems Insight Display LEDs, check iLO/BIOS logs, and
reference the server troubleshooting guide.
Power fault LEDs
The following table provides a list of power fault LEDs, and the subsystems that are affected. Not all power
faults are used by all servers.

Component identification 10
Subsystem LED behavior
System board 1 flash
Processor 2 flashes
Memory
3 flashes
Riser board PCIe slots 4 flashes
FlexibleLOM 5 flashes
Removable HP Flexible Smart Array
controller/Smart SAS HBA controller
6 flashes
System board PCIe slots 7 flashes
Power backplane or storage backplane 8 flashes
Power supply 9 flashes
Systems Insight Display LEDs
The HP Systems Insight Display LEDs represent the system board layout. The display provides status for all
internal LEDs and enables diagnosis with the access panel installed. To view the LEDs, access the HP Systems
Insight Display.
Description Status
Processor LEDs Off = Normal
Amber = Failed processor
DIMM LEDs Off = Normal
Amber = Failed DIMM or configuration issue
Fan LEDs Off = Normal
Amber = Failed fan or missing fan
NIC LEDs Off = No link to network
Solid green = Network link
Flashing green = Network link with activity
If power is off, the front panel LED is not active. For status,
see "Rear panel LEDS and buttons (on page 13)."

Component identification 11
Description Status
Power supply LEDs Off = Normal
Amber = Failed power supply
PCI riser LED Off = Normal
Amber = Incorrectly installed PCI riser cage
Over temp LED Off = Normal
Amber = High system temperature detected
Amp Status LED Off = AMP modes disabled
Solid green = AMP mode enabled
Solid amber = Failover
Flashing amber = Invalid configuration
Power cap LED Off = System is in standby, or no cap is set.
Solid green = Power cap applied
For more information, see "Systems Insight Display LED combinations (on page 11)."
Systems Insight Display LED combinations
When the health LED on the front panel illuminates either amber or red, the server is experiencing a health
event. Combinations of illuminated Systems Insight Display LEDs, the system power LED, and the health LED
indicate system status.
Systems Insight Display
LED and color
Health LED System power
LED
Status
Processor (amber) Red Amber One or more of the following conditions may
exist:
•
Processor in socket X has failed.
•
Processor X is not installed in the socket.
•
Processor X is unsupported.
•
ROM detects a failed processor during
POST.
Processor (amber) Amber Green Processor in socket Xis in a pre-failure
condition.
DIMM (amber) Red Green One or more DIMMs have failed.
DIMM (amber) Amber Green DIMM in slot Xis in a pre-failure condition.
Over temp (amber) Amber Green The Health Driver has detected a cautionary
temperature level.
Over temp (amber) Red Amber The server has detected a hardware critical
temperature level.
PCI riser (amber)
Red Green The PCI riser cage is not seated properly.
Fan (amber) Amber Green One fan has failed or has been removed.
Fan (amber) Red Green Two or more fans have failed or been
removed.
Power supply (amber) Red Amber One or more of the following conditions may
exist:
•
Only one power supply is installed and
that power supply is in standby.
•
Power supply fault
•
System board fault
Power supply (amber) Amber Green One or more of the following conditions may

Component identification 12
Systems Insight Display
LED and color
Health LED System power
LED
Status
exist:
•
Redundant power supply is installed and
only one power supply is functional.
•
AC power cord is not plugged into
redundant power supply.
•
Redundant power supply fault
•
Power supply mismatch at POST or
power supply mismatch through hot-plug
addition
Power cap (off) — Amber Standby
Power cap (green) — Flashing green Waiting for power
Power cap (green)
— Green Power is available.
Power cap (flashing
amber)
— Amber Power is not available.
IMPORTANT:
If more than one DIMM slot LED is illuminated, further troubleshooting is required.
Test each bank of DIMMs by removing all other DIMMs. Isolate the failed DIMM by replacing
each DIMM in a bank with a known working DIMM.
Rear panel components
Item Description
1 Slot 1 PCIe3 x16 (16, 8, 4, 1)
2 Slot 2 PCIe 3 x8 ( 8, 4, 1)
3 Slot 3 PCIe 3 x16 ( 16, 8, 4, 1)*
4 Power supply 2
5 Power supply 1
6 Video connector
7 NIC connector 4
8 NIC connector 3
9 NIC connector 2
10 NIC connector 1
11 iLO 4 connector
12
Serial connector (optional)

Component identification 13
Item Description
13 USB 3.0 connectors
14 FlexibleLOM bay
*The slot 3 PCIe 3 riser is optional and requires a second processor before installation.
Rear panel LEDs and buttons
Item Description Status
1 UID LED Solid blue = Identification is activated.
Flashing blue = System is being managed
remotely.
Off = Identification is deactivated.
2L HP iLO/standard
NIC activity LED
Solid green = Activity exists.
Flashing green = Activity exists.
Off = No activity exists.
2R HP iLO/standard
NIC link LED
Solid green = Link exists.
Off = No link exists.
3 Power supply 2 LED Solid green = Normal
Off = One or more of the following conditions
exists:
•
AC power unavailable
•
Power supply failed
•
Power supply in standby mode
•
Power supply exceeded current limit
4 Power supply 1 LED Solid green = Normal
Off = One or more of the following conditions
exists:
•
AC power unavailable

Component identification 14
Item Description Status
•
Power supply failed
•
Power supply in standby mode
•
Power supply exceeded current limit
Non-hot-plug PCI riser board slot definitions
•Primary riser cage connector, connected to processor 1 or the southbridge
PCIe 3-slot riser cage* PCIe 2-slot x16 riser cage
1 - 3/4L/FH PCIe3 x8 (8,4,2,1) PCIe3 x16 (16,8,4,2,1)
2 - LP PCIe3 x8 (8,4,2,1) PCIe3* x8 (8,4,2,1)
3 - LP/3/4L/FH PCIe3 x16 (16, 8,4,2,1)** —
*The server ships with one PCIe3 riser cage installed in the primary riser cage connector.
**The x16 PCIe3 riser cage is optional and can be converted to a FH riser. This conversion requires a
second processor to be installed.
Notes:
•"Primary" denotes the riser cage is installed in the primary riser connector.
•"Secondary" denotes the riser cage is installed in the secondary riser connector.
•Installing the riser cages listed in the table above in either the primary or secondary riser connectors
determines the form factor of the PCI cards supported by those riser cages.
•FL/FH denotes full-length, full-height. HL/FH denotes half-length, full-height. LP denotes low profile.

Component identification 15
System board components
Item Description
1 FlexibleLOM connector
2 Primary (processor 1) PCI riser connector
3 System maintenance switch
4 Front VGA/USB 2.0 connector
5 x4 SATA port 1
6 x4 SATA port 2
7 Backplane presence detect connector
8 Optical/SATA port 5
9 SATA port 4
10
Front power/USB 3.0 connector
11 HP Smart Storage Battery connector
12 Optional Location Discovery Services connector
13 Drive backplane power connector
14 MicroSD card slot
15
Dual internal USB 3.0 connector
16 Smart Array/HBA connector
17 Secondary (processor 2) PCI riser connector
18 System battery
19 TPM connector
20 Optional serial port connector

Component identification 16
System maintenance switch
Position Default Function
S1 Off Off = HP iLO security is enabled.
On = HP iLO security is disabled.
S2 Off Off = System configuration can be
changed.
On = System configuration is locked.
S3 Off Reserved
S4 Off Reserved
S5 Off Off = Power-on password is enabled.
On = Power-on password is disabled.
S6 Off Off = No function
On = ROM reads system configuration
as invalid.
S7 Off Off = Set default boot mode to UEFI.
On = Set default boot mode to legacy.
S8 — Reserved
S9 — Reserved
S10 — Reserved
S11 — Reserved
S12 — Reserved
To access the redundant ROM, set S1, S5, and S6 to on.
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all
system configuration settings from both CMOS and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to
properly configure the server or data loss could occur.
IMPORTANT: Before using the S7 switch to change to Legacy BIOS Boot Mode, be sure the HP
Dynamic Smart Array B140i Controller is disabled. Do not use the B140i controller when the
server is in Legacy BIOS Boot Mode.
NMI jumper
The NMI jumper allows administrators to perform a memory dump before performing a hard reset. Crash
dump analysis is an essential part of eliminating reliability problems, such as hangs or crashes in OSs, device
drivers, and applications. Many crashes can freeze a system, requiring you to do a hard reset. Resetting the
system erases any information that would support root cause analysis.
Systems running Microsoft® Windows® experience a blue-screen trap when the OS crashes. When this
happens, Microsoft® recommends that system administrators perform an NMI event by temporarily shorting
the NMI header with a jumper. The NMI event enables a hung system to become responsive again.

Component identification 17
DIMM slots
DIMM slots are numbered sequentially (1 through 12) for each processor. The supported AMP modes use the
letter assignments for population guidelines.
Device numbers
•4 LFF configuration
•8 SFF configuration

Component identification 18
•10 SFF configuration
Hot-plug drive LED definitions
Item LED Status Definition
1 Locate Solid blue The drive is being identified by a host application.
Flashing blue The drive carrier firmware is being updated or requires an update.
2 Activity ring Rotating green Drive activity
Off No drive activity
3 Do not remove Solid white Do not remove the drive. Removing the drive causes one or more of
the logical drives to fail.
Off Removing the drive does not cause a logical drive to fail.
4 Drive status Solid green The drive is a member of one or more logical drives.
Flashing green
The drive is rebuilding or performing a RAID migration, strip size
migration, capacity expansion, or logical drive extension, or is
erasing.
Flashing
amber/green
The drive is a member of one or more logical drives and predicts
the drive will fail.
Flashing amber The drive is not configured and predicts the drive will fail.
Solid amber The drive has failed.
Off The drive is not configured by a RAID controller.
Hot-plug fans
CAUTION: To avoid damage to server components, fan blanks must be installed in fan bays 1
and 2 in a single-processor configuration.

Component identification 19
The only two valid fan configurations are listed in the following table.
Configuration Fan bay 1 Fan bay 2 Fan bay 3 Fan bay 4 Fan bay 5 Fan bay 6 Fan bay 7
1 processor Fan blank Fan blank Fan Fan Fan Fan Fan
2 processors Fan Fan Fan Fan Fan Fan Fan
For a single-processor configuration, five fans and two blanks are required in specific fan bays for
redundancy.
For a dual-processor configuration, seven fans are required for redundancy. A fan failure or missing fan
causes a loss of redundancy. A second fan failure or missing fan causes an orderly shutdown of the server.
The high performance fan option might be necessary for the following installations:
•LR DIMM configuration
•ASHRAE compliant configurations
For more information, see the HP website (http://www.hp.com/servers/ASHRAE).
The server supports variable fan speeds. The fans operate at minimum speed until a temperature change
requires a fan speed increase to cool the server. The server shuts down during the following
temperature-related scenarios:
•At POST and in the OS, HP iLO performs an orderly shutdown if a cautionary temperature level is
detected. If the server hardware detects a critical temperature level before an orderly shutdown occurs,
the server performs an immediate shutdown.
•When the Thermal Shutdown feature is disabled in RBSU, HP iLO does not perform an orderly shutdown
when a cautionary temperature level is detected. Disabling this feature does not disable the server
hardware from performing an immediate shutdown when a critical temperature level is detected.
CAUTION: A thermal event can damage server components when the Thermal Shutdown feature
is disabled in RBSU.

Operations 20
Operations
Power up the server
To power up the server, press the Power On/Standby button.
Power down the server
Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical
server data and programs.
IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the
system.
To power down the server, use one of the following methods:
•Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server enters standby
mode.
•Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter
standby mode.
This method forces the server to enter standby mode without properly exiting applications and the OS.
If an application stops responding, you can use this method to force a shutdown.
•Use a virtual power button selection through HP iLO.
This method initiates a controlled remote shutdown of applications and the OS before the server enters
standby mode.
Before proceeding, verify the server is in standby mode by observing that the system power LED is amber.
Extend the server from the rack
NOTE: If the optional cable management arm option is installed, you can extend the server
without powering down the server or disconnecting peripheral cables and power cords. These
steps are only necessary with the standard cable management solution.
1. Power down the server (on page 20).
2. Disconnect all peripheral cables and power cords.
3. Loosen the front panel thumbscrews.
4. Extend the server on the rack rails until the server rail-release latches engage.
WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is
adequately stabilized before extending a component from the rack.