HP ProLiant DL985 Instruction Manual

HP ProLiant
Storage Server with Windows Storage
Server 2003 R2
release notes
These release notes cover HP ProLiant Storage Servers and Data Protection Storage Servers running editions of
Microsoft® Windows Storage Server 2003 R2. For storage servers running Windows Storage Server 2003 SP1 or
lower, see theHP ProLiant release notes, part number 379129–009.
Part number: 5697-6072
First edition: September 2006

VERSION: 6.2
Description
These release notes cover HP ProLiant Storage Servers and Data Protection Storage Servers running
editions of Microsoft® Windows Storage Server 2003 R2. For storage servers running Windows Storage
Server 2003 SP1 or lower, see the HP ProLiant release notes, part number 379129–009.
Update recommendation Recommended
Supercedes These release notes supersede part number 5697–5885, published in June 2006.
Product models
Thefollowingtableidentifies HP ProLiant Storage Servers that are capable of being upgraded to
Windows Storage Server 2003 R2. All four versions of the Service Pack 1editions (Express, Workgroup,
Standard and Enterprise) can be upgraded to their R2 equivalents. In addition, the R2 edition of the
Workgroup operating system can be upgraded to the R2 edition of the Standard operating system.
Table 1Servers eligible for upgrade to WSS 2003 R2
Upgrade OS HP ProLiant storage server
WSS 2003 R2 Express OS •ML110G2(320GBonly)
WSS 2003 R2 Workgroup OS •DL100 G2
•ML110 G2
•ML310 G3
WSS2003R2StandardOS •DL100
•DL100 G2 File-Print Appliance (640GB only)
•DL100 G2 DPSS
•ML110
•ML310 G3 DPSS
•ML350 G4
•ML350 G4p
•ML350 G5
•ML370 G4
•DL380 G3
•DL380 G4
•DL380 G4 DPSS
•DL380 G5
•DL380 G5 DPSS
•StorageWorks NAS 1500s
•StorageWorks NAS 2000s
WSS 2003 R2 Enterprise OS •DL380G3(SANGatewayonly)
•DL380G4(SANGatewayonly)
•DL380G5(SANGatewayonly)
•DL580 G2
•DL585
•StorageWorks NAS 4000s
•StorageWorks NAS 9000s
Operating systems
Microsoft Windows Storage Server 2003 R2
Storage Server with Windows Storage Server 2003 R2 3

Languages
When the Microsoft Multilingual User Interface (MUI) is installed on the HP ProLiant Storage Server,
the following languages are available:
•French
•Italian
•German
•Japanese
•Korean
•Simplified Chinese
•Spanish
•Traditional Chinese
Issues and workarounds
Issues and their workarounds have been identified and placed into categories. These categories are:
•MicrosoftWindowsServer2003R2,page 5
•R2 upgrade,page5
•HP Storage Server Management console user interface,page7
•Configuration,page10
•Exchange databases,page11
•MicrosoftServicesforNFS,page 12
•Clustering,page13
•Additional applications and utilities,page 13
•Data Protection Manager,page15
•System installation and recovery process,page17
•Documentation updates,page 18
4

Microsoft Windows Server 2003 R2
This section describes issues related to Microsoft Windows Server 2003 R2.
Microsoft Windows Server 2003 R2
Issue: Quotas used
Description If files for user accounts are deleted using the local login account, this has the
effect of moving user files to the recycle bin instead of removing them from the
drive. Due to the nature of volume-based quotas (instead of directory-based) this
has the effect of not releasing quota space.
WorkaroundDelete files from the Recycler and/or remove the recycle bin from the data drives.
Issue: Bugcheck 0x50 (PAGE_FAULT_IN_NONPAGED_AREA) in next boot after disabling Multipath
Support
Description Using the Microsoft Device Manager to disable the HP MPIO driver and rebooting
the system causes the system to continuously reboot. After successfully installing
the MPIO and DSM for MSA/EVA/XP, right-click and disable Multipath Support
from Device Manager and reboot the system. During the next boot, the system
bugchecks with bugcheck code 0x50 when coming up. The issue occurs because
the DSM uses MPIO export DsmGetVersion. This call is made even before the DSM
registers with MPIO. Since MPIO is disabled, DsmGetVersion is not available,
and the system bugchecks. The uninstall driver selection under Device Manager
works fine.
Workaround Bring up the Safe Mode menu using F8 during the reboot sequence. Select Last
Known Good Configuration to recover the system, or boot into the recovery console
and disable the DSM service.
Issue: AppleTalk share access problem while using Apple encrypted protocol
Description Users may experience problems in accessing AppleTalk shares using Apple
encrypted protocol.
Workaround Switch to Apple Clear Text protocol.
R2 upgrade
This section describes issues related to the upgrade for Windows Storage Server 2003 R2.
R2 upgrade
Issue: R2 upgrade requires Windows Server 2003 CD
Description When upgrading to Windows Storage Server 2003 R2, you are prompted to
insert the Windows Server 2003 CD because files cannot be located. There
are usually two files that cannot be located during the initial upgrade and one
file when finalization occurs.
Workaround The files are located on the CD under the i386 folder. To access afile:
1. Click OK.Youarepromptedforalocation.
2. Click Browse,and then locate the file in the i386 folder.
3. Click Open,andthenclickOK.
Issue: The iSCSI Feature Pack must be uninstalled prior to upgrading to R2
Description The iSCSI Feature Pack is uninstalled when upgrading to Windows Storage Server
2003 R2 because it can only be managed through the WebUI.
Storage Server with Windows Storage Server 2003 R2 5

R2 upgrade
Workaround HP ProLiant Storage Server iSCSI Feature Pack R2 v2.01 allows you to use
the iSCSI Feature Pack on ProLiant Storage Servers using Windows Storage
Server 2003 R2. Go to http://h20293.www2.hp.com/portal/swdepot/
displayProductInfo.do?productNumber=T3669-10201 to obtain the software.
Issue: An unhandled exception message appears during an R2 upgrade over the network
Description When upgrading to Windows Storage Server 2003 from anetwork share, an
exception message appears that stops the upgrade from continuing.
Workaround Run the upgrade from the server and not over the network.
Issue: Localization script has no affect on Region and Language options
Description After upgrading to Windows Storage Server 2003 R2, the localization script
c:\hpnas\conv.vbs does not change the language settings of the system
through the Region and Language options.
Workaround Use the StorageServerR2LocalizationDVD.TheDVDcanbeobtainedfromhttp://
h20293.www2.hp.com/portal/swdepot/displayProductsList.do?category=NAS.
The R2-based platforms were developed to convert an upgraded system to French,
Italian, German, Spanish, Simplified Chinese, Traditional Chinese, Korean, and
Japanese.
Issue: HP Insight Diagnostics fails after the R2 upgrade
Description The HP Insight Diagnostics may quit unexpectedly, or you may receive the
following message after an upgrade to Windows Storage Server 2003 R2 is
performed: HP Insight Diagnostics encountered aproblem and
needed to close.
With this failure, an error event ID 1000 is applied to the application log with the
following details:
Source: Application error
Category: (100)
Event ID: 1000
Description: Faulting application HpDiags.exe, version
6.3.1.887, faulting module lhw_dl.dll, version 6.3.1.887
Workaround Go to http://h18004.www1.hp.com/products/servers/management/hpid/
index.html anddownloadthelatestversionoftheHPInsightDiagnostics.
Issue: The MPIO drivers on the standard and enterprise systems are not current
Description On standard and enterprise systems, the MPIO drivers located in the
c:\hpnas\components\sanconnect folder are not up-to-date.
Workaround Go to http://h18006.www1.hp.com/products/sanworks/multipathoptions/
index.html and download the latest version of the MPIO drivers for your operating
system.
Issue: An exception message occurs when the R2 upgrade DVD is run on asystem that has already
been upgraded
Description The R2 upgrade is designed to be installed once. No further upgrade is possible
on apreviously upgraded system with the upgrade DVD.
Workaround Do not run the R2 upgrade on asystem that has been successfully upgraded to R2.
6

R2 upgrade
Issue: Removable Storage Manager (RSM) installation prompts for amissing Rsconn.dll file
Description During the installation of the RMS Windows component, the installer prompts for
Rsconn.dll and asks for the Windows Server 2003 Standard or Enterprise CD.
Workaround The file is located in the c:\hpnas\win2k3\i386 folder. To locate the file:
1. Click OK.Youarepromptedforalocation.
2. Click Browse,and then locate the file in the i386 folder.
3. Click Open.Asearch dialog box opens
4. Click OK.When the file is located, you will not be prompted again.
Issue: Wmiprvse.exe error during R2 upgrade
Description The WMI Provider Host program may quit unexpectedly, or you may receive
the following error message after the Windows R2 upgrade is performed:
Wmiprvse.exe encountered aproblem and needed to close.
With this failure, an error event ID 1000 is applied to the application log with the
following details:
Source: Application error
Category: (100)
Event ID: 1000
Description: Faulting application wmiprvse.exe,
version 5.2.3790.1830, faulting module ntdll.dll,
version 5.2.3790.1830.
Workaround Ignore the message as it does not affect system behavior.
Issue: The R2 upgrade from Workgroup to Standard edition may fail to continue
Description The Windows Storage Server 2003 R2 upgrade from Workgroup to Standard
edition does not continue if the DON’T ERASE volume has been assigned a
driveletterbeforestartingtheupgrade.
Workaround The R2 upgrade process removes the drive letter of the DON’T ERASE volume,
which results in adifferent drive letter being assigned to the DVD drive. You
should change the DVD drive letter back to the originally assigned drive letter
and restart the upgrade process. To find the DVD drive letter at the time of the
upgrade and reassign it:
1. Run regedit.exe.
2. Navigating to the key “path” under HKEY_LOCAL_MACINE\SOFT-
WARE\Hewlett-Packard\R2Upgrade shows the DVD-ROM drive letter.
3. Reassign the DVD-ROM letter to be the same as identified in the previous step.
Issue: Installation of Insight Management Agent fails
Description The installation of the Insight Management Agent fails when upgrading to
Windows Storage Server 2003 R2. The c:\CPQSYSTEM\log\cpqsetup.log
states that the installation operation was not successful.
Workaround After the R2 upgrade has completed, remove the HP Management Agent using
Add or Remove Programs from the Control Panel. This requires areboot of
the system. After the system has rebooted, set the operating system language
to English (if necessary). Install the management agent manually by opening
cp006033.exe located the UPDATES\PSP directory on your DVD drive.
HP Storage Server Management console user interface
This section describes issues with the user interface for the HP Storage Server Management console.
Storage Server with Windows Storage Server 2003 R2 7

HP Storage Server Management console user interface
Issue: HP Storage Server Management console stops responding after cancelling
Install SIS
Description After selecting HP Storage Server Management >Storage Management >Single
Instance Storage, the management console sometimes stops responding after
performing the following steps:
1. Click on any data volume that does not have Single Instance Storage installed.
2. Select the Install SIS action from the Actions pane or from the right-click menu.
3. Click No when prompted about whether or not to continue.
Workaround If the console is unresponsive, do the following:
1. Run Task Manager (select Start,thenRun,andtypetaskmgt.exe).
2. Select the Applications tab.
3. Select HP Storage Server Management.
4. Click the End Task button.
5. Click End Now when prompted.
Issue: Shutdown Options property page becomes unavailable
Description On the Shutdown Options page under HP Storage Server Management >System
Settings, certain values for ascheduled shutdown or restart will cause the HP
Storage Server Management console to crash the next time the Shutdown Options
page is opened. The values that may cause this behavior are:
•One month in the future
•One month minus one day in the future
•The current day, if scheduled in the past
While in this state, the scheduled shutdown or restart cannot be removed through
the HP Storage Server Management console.
Workaround To remove the scheduled shutdown or restart, do the following:
1. Select Run,thenclickStart,andtypecmd.exe.
2. Type the command at.exe to see alist of scheduled tasks.
3. Look for the task that has the shutdown.exe command in the Command
Line field.
4. Type the command at.exe #/delete,where #is the ID number of the
command found in step 3.
Issue: HP Storage Server Management console reports aDL100 G2 Data Protection Storage Server as a
DL100G2StorageServer
Description After an upgrade to Windows Storage Server 2003 R2, aDL100 G2 Data
Protection Storage Server can identify itself in labels as aDL100 G2 Storage
Server.
Workaround None required. This does not effect the functionality or the software installed
on the server.
Issue: HP Storage Server Management console reports that Services for UNIX (SFU) 3.5 is installed on
the server after an upgrade to Windows Storage Server 2003 R2
Description After an upgrade to Windows Storage Server 2003 R2, the system can report the
wrong version of the NFS Server being used by the Windows operating system.
SFU 3.5 is uninstalled prior to the upgrade and is not on the system.
Workaround Not required. Any reference to SFU 3.5 in the Management Console can be
ignored.
8

HP Storage Server Management console user interface
Issue: While connected to the HP Storage Server Management console using the web browser method,
an error is shown if the user tries to open ashared folder
Description While connected using the web browser method (http://machine-name:3201
or https://machine-name:3202), if the user navigates to HP Storage Server
Management >Share Folder Management >Shared Folders, right-clicks on a
shared folder, and selects Open, an error is shown. In addition, the desktop icons,
start menu, and task bar appear on the screen. This is because the action of
opening ashared folder depends on the Windows shell, which is not running by
default while connected through aweb browser.
Workaround Connect directly to the storage server or via Remote Desktop.
Issue: The pie chart under HP Storage Server Management >Storage Management may indicate a
larger amount of disk space than actually exists
Description This issue may occur if both of the following are true:
•Ahard quota is set and enabled on the root folder of one or more volumes.
•Avolume with ahard quota on the root folder also has Single Instance Storage
(SIS) enabled.
This is due to an interoperability issue between directory quotas and SIS.
Workaround Disable the hard quota on the root folder of the volume, or change the hard quota
to be asoft quota.
Issue: The online help for the HP Storage Server Management console contains an incorrect note about
Telnet
Description In the Telnet section of the online help, anote states that disabling Telnet access to
the server will prevent Remote Desktop from working properly. This is incorrect.
Workaround Disabling Telnet has no effect on Remote Desktop connections.
Issue: Adding multiple instances of the HP Storage Server Management snap-in to one console causes
information to display incorrectly
Description If multiple instances of the HP Storage Server Management snap-in are added
to one console, all instances will reflect information about only the first server
specified.
Workaround Open anew MMC console for each instance of the snap-in.
Issue: The Storage Server and Microsoft MMC quota plug-in fail when creating anew quota
Description When creating anew quota using the HP Storage Server Management
console, the creation may fail with the event log message: AFile Server
Resource Manager configuration file or import-export file
is corrupted. If the corrupt file is aconfiguration file,
it is required that the system or volume be restored from
backup. If the file is an import-export file, export the
items again and retry the operation without editing the
file contents.
Workaround If the volume has existing quotas, recover the volume from backup. If the volume
does not have existing quotas, use an Administrator login to rename the <Drive
Letter>:\System Volume Information\SRM\quota.xml file and try to
create the quotas again. Recover from backup if the creation continues to fail.
Storage Server with Windows Storage Server 2003 R2 9

Configuration
This section provides additional information on configuring your storage server.
Issue:
Issue:
Issue:
Configuration
An unknown PCI serial port device can be seen in Windows Device Manager
Description On the ML310 G3 storage server, if the optional serial port is enabled, aPCI
serial port can show up as an unknown device.
Workaround Reboot the system, press F9 duringboottoentertheRBSU,opentheAdvanced
Options,choose the Erase Non-volatile Memory option, and confirm the erase.
This sets the BIOS back to factory defaults.
Replacement drive does not remirror data drive
Description Windows may not allow aremirroring of data drives after replacing adrive for
the DL100 G2 storage servers and StorageWorks NAS 1200s. When trying to
perform aremirror of the data drives after replacing afailed drive, the Repair
Volume selection in Disk Management cannot be selected (remains grayed out).
Workaround Contact HP Support, return the drive, and request anew replacement drive; or
perform asystem installation and recovery to resynchronize the drives.
WARNING!
If asysteminstallation and recovery workaround is performed, back up all
data on the NAS device, as the process deletes all data stored on the drives.
Hard drive monitor service fault
Description The hdmonsvc.exe application on the DL100 G2 storage and DPS servers may
fault andwrite a“faulting application” error message in the system event log. This
service monitors the internal hard drive status and updates the status LEDs on
the frontoftheserver.
Workaround This issue occurs because of amissing disk in Disk Manager. Resolve the missing
disk problem, and restart the HDMonSvc service from the Service Management
console.
Issue:
Issue:
Issue:
DL100 G2 server/driver fail message on reboot
Description Aserver/driver fail message may be displayed on bootup of the DL100 G2
storage server.
Workaround This can be caused by the HDMonSvc service not reporting status to the Service
Control Manager. In this case it is an incorrect error. Check the event logs for
otherservices that may be reporting afailed condition.
Hardware RAID drive letter setup on DL100 G2 storage server
Description TheDON’TERASEpartitionmayhavebothadriveletterandamountpoint
configured. This is not by design and may cause the data disk to not be formatted
or have adrive letter.
Workaround Manually remove the drive letter from the DON’T ERASE disk using Disk Manager.
Format, add adrive letter, and label the data disk, if required.
Ablue screen occurs on the DL100 G2 if rebooted during resynchronization of the storage volume
10

Configuration
Description IftheDL100G2storageserver(softwareRAIDmodelsonly)isrebootedwhilethe
storage volume in Microsoft Disk Management displays a“Resynching” status, a
blue screen may occur on the storage server during startup.
WARNING!
DonotshutdownorreboottheDL100G2storageserver(software
RAIDmodelsonly)whenactionshavebeentakenusingMicrosoftDisk
Management to resynchronize the storage volume, and the volume status
displays “Resynching.” Wait until the storage volume displays “Healthy”
before rebooting or shutting down the system. Resynchronization may take
some time, depending on the size of the volume. Although you can access a
volume while synchronization is in progress, do not make any configuration
changes to the storage during resynchronization.
Workaround Arecovery of the storage server must be performed using the System Installation
and RecoveryDVD.
Issue: System time may differ from Summary screen of Rapid Startup Wizard
Description The system time shown in the Summary screen of the Rapid Startup Wizard may
differ from the actual system time after completing the wizard. This occurs when
the system time has not been changed in the Date/Time page, but adifferent
time zone has been selected.
Workaround UsetheDate/Timepropertypagetosetthecorrecttime.
Exchangedatabases
This section provides additional information regarding Exchange databases.
Issue:
Exchange databases
Exchange System Manager—All Tasks option not available
Description If the Exchange System Manager is open when installing the Feature Pack
or the Exchange server, you may receive an error stating that the Exchange
System Manager should be closed. The All Tasks command is not available in
the drop-down menu that displays when astorage group in Exchange System
Manager is right-clicked.
Workaround Close and then reopen the Exchange System Manager to make the All Tasks
option available.
Issue: No mail operations available during database file movement
Description After the Exchange database files are moved from local storage to the storage
server, any mail client accessing the Exchange server must be restarted to resume
mail operations.
Workaround Referto Guidelines for Moving Files in the HP Storage Server Service
Release Feature Pack Deployment Guide,locatedatftp://ftp.hp.com/pub/
information_storage/software/nsas/nas/366581-004.pdf.
Issue: Database fails to remount after Exchange database movement
Description On Exchange cluster nodes, Feature Pack CLUI commands may fail to remount the
database after the Exchange database is moved.
Storage Server with Windows Storage Server 2003 R2 11

Issue:
Issue:
Issue:
Exchange databases
Workaround When an Exchange share is created for aclustered Exchange server, all the
member nodes of the cluster should be added to the list of servers that can access
the Exchange share.
Error when creating amailstore
Description When you try to create anew Microsoft Exchange mailbox store or anew
Exchange public folder store, you receive an error message stating the specified
location is not afixed drive.
Workaround This issue and the associated workaround are discussed in the Microsoft KB article
839211 at http://support.microsoft.com/?id=839211.
Microsoft Exchange Information Store has to be restarted after doing aconfiguration update
using the Feature Pack
Description After doing aconfiguration update using the Microsoft Windows Storage Server
2003 Feature Pack, the Microsoft Exchange Information Store service has to be
restarted before the mail client can access the storage group.
WorkaroundRefer to Guidelines for Moving Files in the HP Storage Server Service
Release Feature Pack Deployment Guide,locatedatftp://ftp.hp.com/pub/
information_storage/software/nsas/nas/366581-004.pdf.
Unexpected reporting of moved mailstores during configuration change
Description WhileusingtheRemoteStorageWizardfromtheExchangeSystemManagerand
performing aconfiguration change, areport stating that the wizard is moving
all files may be shown.
Workaround The report generated is erroneous. During configuration changes, no data files
are moved.
Issue:
Issue:
Copy fails when moving multiple mailstores
Description When moving multiple mailstores in the same storage group to the same Exchange
path, the copy fails if both mailstore databases have the same filename (but
different original paths). For example, you are unable to copy mailstore1
(c:\one\priv1.edb)andmailstore2(c:\two\priv1.edb)tothesame
Exchange share.
Workaround Make sure that you use different filenames for the mailstores.
Incorrect configuration summary report seen when moving individual mailstores
Description When using the Microsoft wizard provided in the Feature Pack to move asingle
mailstore to aWindows Storage Server 2003 storage server device from an
Exchange server hosting several different mailstores, the wizard may report that
all files will be moved.
Workaround This is erroneous. Only the files selected for relocation are moved.
Microsoft Services for NFS
This section provides additional information on using Microsoft Services for NFS (MSNFS) on the storage
server.
12

Microsoft Services for NFS
Issue: NFS Share resource not available after cluster has been started
Description This issue occurs because the NFS services are not registering the cluster portion
with the operating system.
Workaround Uninstall Microsoft Services for NFS and reinstall it. This can be done using these
steps:
1. Go to Start >Control Panel >Add Remove Programs.
2. Choose Add/Remove Windows Components.
3. Click Other Network File and Print Services,thenclickDetails.
4. Uncheck the box for Services for Unix,andthenclickOK.
5. Click Next.Allow the removal to finish, then click Finish.
Now add the component back into the operating system:
1. In the Control Panel, choose Add/Remove Windows Components.
2. Click Other Network File and Print Services,thenclickDetails.
3. Check the Services for Unix box, and get the details. To match the way the
Hewlett-Packard Windows Storage Server is shipped from the factory, choose
all subcomponents except Microsoft Client for NFS and click OK.
4. Click OK and then click Next.Allow the installation to finish, then click Finish.
Start up the Cluster Administrator and verify that the NFS Share is an available
resourcetype. Thismustbedoneonallclustermembersthatcouldpossiblyown
an NFS Share resource.
Clustering
This section describes issues related to clustering
Clustering
Issue: Extended disk fails mount after cluster failover
Description Ifyouextendavolumeofadiskinaclusteredconfiguration, and the group is
moved (or fails over), it fails completely due to an inability to mount the disk.
This happens on any node in the cluster. As aresult, the drive letter designation
has been lost.
Workaround Reassign drive letters for volumes on each of the cluster nodes. For additional
information, see the Microsoft article at http://support.microsoft.com/
default.aspx?scid=kb;en-us;Q304736.
Additional applications and utilities
This section provides additional information on using certain applications and utilities on the storage
server.
Issue:
Additional applications and utilities
JRE-dependent applications or web sites prompt for JVM installation, or it is not properly
displayed
Description Aweb site or application that is dependent on Java Virtual Machine (JVM) is not
displayed properly with Internet Explorer. Amessage prompts you to install JVM.
Workaround Uninstall the Java Runtime Environment (JRE) using the Control Panel and Add or
Remove Programs. Reinstall the JRE from the c:\hpnas\components\JRE
folder.
Issue: Unable to create avolume on aSAN using Virtual Disk Services (VDS) provider for the MSA 1500
Storage Server with Windows Storage Server 2003 R2 13

Additional applications and utilities
Description Creating avolume using the Create aNew LUN wizard and also selecting
the Create Volume option on Storage Manager for SAN launched from the
HP Storage Server Management console sometimes results in amessage
stating Storage Manager for SANs was able to create the LUN,
but could not create the volume because the disk did not
arrive in 5minutes.
Workaround Use the Array Configuration Utility (ACU) to create the LUN and then use the Disk
Manager utility on the Windows storage server to create the LUN volume.
Issue: VDS provider for MSA does not refresh after volume creation fails
Description Creating aLUN and volume using the Create aNew LUN wizard using Storage
Manager for SAN results in the volume creation failing and displays awarning
icon on the created volume in the Storage Manager for SAN user interface.
The warning icon continues to display even after closing and re-opening the HP
Storage Server Management console. Attempting to delete the LUN results in the
Storage Manager for SAN user interface becoming unresponsive and unable to
proceed past the delete LUN dialog box.
Workaround Do one of the following:
• Restart the system to load the LUNs and to refresh Storage Manager for SAN.
• Use the Array Configuration Utility (ACU) to create the LUN on the MSA, and
then use the Disk Manager utility on the Windows storage server to create
the LUN volume.
Issue: Storage Manager for SAN stops responding when Subsystem is selected
Description When Subsystem is clicked in Storage Manager for SAN, the system stops
responding and displays the message MMC has detected an error in a
snap-in and will unload it.This behavior is seen only when any of the
MSA subsystem volumes are being expanded.
Workaround Use the Array Configuration Utility (ACU) to access the MSA subsystem when
volumes are being expanded.
Issue: Availability of Special Administration Console (SAC) commands for the DL100 G2 storage server
Description SAC is acomponent of Microsoft’s Emergency Management Services technology
in Windows Server 2003 that supports remote management and system recovery
for servers not accessible through an in-band connection, such as alocal area
network (LAN) or Internet. SAC is acommand-line environment accessed during
the startup process. The SAC commands are available at the following web site:
http://www.microsoft.com/technet/prodtechnol/windowsserver2003/library/
ServerHelp/2acd37af-5439-4789-924c-14e1040cf5a0.mspx.
Workaround Not applicable.
Issue: Cannot connect to Server Management Software (SMS) service on the DL100 G2 from aremote
client
Description If the Yahoo Toolbar is installed on aWindows client using Internet Explorer, the
clientcannotconnecttotheSMSserviceontheDL100G2storageserver.
Workaround In order to connect to SMS on the DL100 G2 storage server from aremote
Windows client, ensure the Yahoo Toolbar is not installed, or uninstall the Yahoo
ToolbarfromtheclientbeforeconnectingtoSMS.
Issue: Adaptec Storage Manager fails to display information on the local system
14

Description
Workaround
Additional applications and utilities
The Adaptec Storage Manager utility can fail to display RAID controller
informationwhenasystemconfigured in DHCP mode for the network address
does not obtain an IP address in atimely manner.
Restart the AdaptecStorageManagerAgent service after ensuring that the
system has avalid IP address.
Issue: Version information of HP Insight Diagnostics is not displayed properly in Japanese
Description When the version information link that is around the upper right side of
Insight-Diag page is clicked, amini window is displayed showing you the version
of the utility. Within the Japanese environment, part of the version string may be
displayed as corrupted text.
Workaround Check the Auto-Select Encoding option of Internet Explorer (View >Encoding >
Auto-Select).
Issue: General view of the HP Server Management System is not displayed
DescriptionThe HP SMS needs the Macromedia Flash player to display the General view on
the DL100 G2storageserver.
Workaround Download and install the Macromedia Flash player.
Issue: Write cache disabled on ML110 G1, ML110 G2, DL100, and DL100 G2
Description The Adaptec 2410SA and Adaptec 2610SA controllers contain cache memory
that may be used for read ahead or write back. Enabling the write back cache
improves performance by allowing the operating system to assume the write made
it to disk when in fact the write only made it to the onboard memory. While this
does improve performance substantially, data loss can occur on writes that make
it to memory but not to disk in the event of apower failure to the unit.
Workaround HP recommends that an uninterruptible power supply (UPS) be used with the unit
for cache enablement to ensure that data loss does not occur. Cache memory
may be adjusted via the Adaptec Storage Manager utility or via the ROM based
setup. By default, the Adaptec Storage Manager sets the write cache to enabled
on newly created logical disks via the tool. The setting should be reviewed and
set appropriately if anew logical device is created by the user.
Issue: Ablank page is opened when the Array Diagnostic Utility is executed
Description Ablank page opens as hpapp://ADU/default.htm when the Array Diagnostic
Utility 7.40.7.0 is executed. The blank page does not close after the Array
Diagnostic Utility is closed.
Workaround Close the window manually.
Issue: Help files are not displayed for Broadcom Advanced Control Suite
Description When selecting the Help button for the Broadcom Advanced Control Suite (Start >
Programs >Broadcom >Broadcom Advanced Control Suite 2), the Help files are
not displayed for the DL100 G2 server.
Workaround HP engineers are working to resolve this issue.
Data Protection Manager
This section describes issues related to Microsoft Data Protection Manager (DPM) running on HP ProLiant
Storage Servers.
Storage Server with Windows Storage Server 2003 R2 15

Data Protection Manager
Issue: Two hotfixes need to be installed after running DPM mini-setup
Description The following two hotfixes should be installed only after the DPM mini-setup is
complete:
•DataProtectionManager2006–KB910330.exe
•DataProtectionManager2006–KB911169.exe
These hotfixes can be obtained from the c:\hpnas\components\hotfix
folder on the Data Protection Storage Server.
Workaround Not applicable.
Issue: DPM Administration tool can overwrite data on aphysical disk with no warning given
Description On storage servers with Data Protection Manager, if certain steps are followed,
volumes can be created on aphysical disk that the DPM Administration tool does
not see. If these physical disks are allocated to DPM, the volumes will be removed
with no warning about data loss given to the user.
Workaround Always clickthe Rescan option before adding new disks to DPM.
Issue: DON’T ERASE disk can be added to the DPM storage pool
Description The DON’T ERASE disk is displayed in the list of disks that can be added to the
storage pool in DPM. The DON’T ERASE disk is used during aQuick Restore, and
any data on this disk will be deleted in the event of aQuick Restore.
Workaround Do not use the DON’T ERASE disk to store DPM data.
Issue: Event ID:1101 SNMP warning displayed in System Event log
Description The following warning may be logged to the System Event log for the Data
Protection Storage Server:
Event Source: SNMP
Event ID:1101
The SNMPService is ignoring extension agent key
SOFTWARE\Microsoft\MSSQLServer\SNMP\Current Version because
it is missing or mis-configured.
BecauseDPM only installs anamed instance of SQL, it does not create the correct
SNMP registry keys.
Workaround See http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q279870& for
more details about the issue and workaround.
Issue: Japanese characters are not rendered properly in DPM reports when exported to aPDF file
Description Japanese characters are not rendered properly when areport is exported to a
PDF file. The "?" symbol is shown in lieu of Japanese characters. This can be
seen on all types of DPM reports (for example, Administrator Recovery, Disk
Utilization, Network Traffic, Shadow Copy, and Synchronization). This is aknown
issue with Adobe Acrobat software versions 6.x and 7.0 that are installed on
the storage server.
Workaround Other formats (for example, xls and htm) that can be used for exporting reports
are rendered properly.
16

Data Protection Manager
Issue: Cannot install DPM File Agent on Windows Storage Server 2003 (pre-R2) computers with the
Storage Manager quota feature installed
Description Interoperability issues between Qafilter.sys and DPM prevent DPM from being
used to protect Windows-powered Network Attached Storage (NAS) computers
using Windows Storage Server 2003 (prior to R2) that have Storage Manager
quota feature installed.
NOTE:
This issue does not apply to the ProLiant ML110 G2 Storage Server 320 GB
model with the Express edition of Windows Storage Server 2003.
Workaround For customers not currently using the features of Storage Manager (for example,
Directory Quotas, File Screening, and Disk Reports) on Windows Storage Server
2003 (pre-R2)storage servers or StorageWorks NAS where the DPM File Agent
is to be installed:
Uninstall Storage Manager and all related hotfixespriortodeployingthe
DPM Agent with the NAS system. Install the DPM File Agent. If required,
Storage Manager can be reinstalled using the setup file located in the
c:\hpnas\Components folder,however,theDPMFileAgentmustbeuninstalled
before Storage Manager is installed.
For customers requiring use of Storage Manager on Windows Storage Server
2003 (pre-R2) storage servers or StorageWorks NAS where the DPM File Agent
is to be installed:
Aprevious version of release notes (March 2006) mentions installing Microsoft
hotfixKB
896718. Thisdoesnotcompletelyfixtheissue. HPandMicrosoft
engineers are working to resolve this issue. HP recommends that users do not
install the DPM File Agent until anew Microsoft hotfixis released. Contact HP
supportfor the hotfixstatus, and when released, to obtain the Microsoft hotfix.
System installation and recovery process
This section describes issues related to installing the operating system on astorage server or performing
the recovery process.
Storage Server with Windows Storage Server 2003 R2 17

System installation and recovery process
Issue: After performing installation or recovery, the machine boots again to the System Installation and
Recovery menu rather than the Windows logon screen
Description If the recovery DVD is left in the drive of an ML310 G3 storage server, the system
will boot again from the DVD, even though the installation or recovery process
is complete.
Workaround Remove the DVD and reboot the machine.
Issue: After restoring the system with the System Installation and Recovery DVD, the data drive may be
seenbyWindowsasaforeigndisk
Description If the data drive was adynamic disk prior to performing asystem recovery, the
disk may be designated as aforeign disk by Windows after the recovery. This
issue is seen in the Disk Management MMC snap-in.
Workaround Open the Disk Management snap-in. Right-click on the foreign disk and select
Import disk.
Issue: NfsSvr logs an error in the event log
Description On systems with Windows Storage Server 2003 R2, the event log may contain an
error stating that Server for NFS failed to initialize on anon-existent drive letter.
For example:
Event Type: ErrorEvent
Source: NfsSvr
Event Category: None
Event ID: 1066
Description: Server for NFS failed to initialize
on volume with drive letter F:
Workaround This error does not affect the performance of NFS. The issue will be resolved in a
later HP ProLiant Storage Server release.
Documentation updates
This section describes issues related to documentation for the storage servers.
Documentation updates
Issue: Incorrect note about User Name Mapping component in Windows Storage Server 2003 R2
administration guide
Description An incorrect note appears on the first page of chapter 7in the following March
2006 administration guides:
• HP ProLiant DL100 G2 Storage Server administration guide,part number
5697-5587
• HP ProLiant DL380 G4 Storage Server administration guide,part number
5697-5669
• HP ProLiant DL585 Storage Server administration guide,part number
5697-5592
• HPProLiantML310G3StorageServeradministrationguide,part number
5697-5597
Thenotereads:After the Windows Storage Server R2 release,
the User Name Mapping component will no longer ship with
Microsoft Services for NFS.
Workaround Pleaseignorethisnote.
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Issue:
Documentation updates
Incorrect note for Single Instance Storage in the Windows Storage Server 2003 R2 upgrade guide
Description On page 17 of the HP ProLiant Windows Storage Server 2003 R2 upgrade guide
(part number 5697-5667, March 2006), the note incorrectly lists SIS availability
on Windows Storage Server R2 Workgroup Edition.
Workaround The corrected note should read: "Single-Instance Storage is only available on
Windows Storage Server 2003 R2 Enterprise Edition and Windows Storage Server
2003 R2 Standard Edition."
Issue:
Issue:
Incorrect procedure in Windows Storage Server 2003 R2 upgrade guide regarding product key
and activation
Description Step8onpage21oftheHP ProLiant Windows Storage Server 2003 R2 upgrade
guide (part number 5697-5667, March 2006) states to enter the product key
provided on your COA. The Important note on page 28 states to activate the
operatingsystemwithin30daysoftheupgrade.
Workaround Theproductkeyisnotrequestedduringtheupgradeandtheserverdoesnot
need to be activated after the upgrade.
Incorrect statement describing system backup with the System Installation and Recovery DVD
Description An incorrect statement listed as Important appears on the first page of chapter 5in
the following March 2006 installation guides:
• HP ProLiant DL100 G2 Storage Server installation guide,part number
5697-5588
• HPProLiantDL380G4StorageServerinstallationguide,part number
5697-5670
• HP ProLiant DL585 Storage Server installation guide,part number 5697-5593
• HP ProLiant ML310 G3 Storage Server installation guide,part number
5697-5598
The statement reads: Perform full system backup using the HP
ProLiant Storage Server System Installation and Recovery
DVD before putting the system into production.
Workaround There is no backup utility on the System Installation and Recovery DVD. Use
third-party utilities to back up your system.
Issue: NIC Teaming appendix needs updating for the ML310 G3, DL380 G4 and DL585 storage servers
Description Information and figures in Appendix A(NIC Teaming) of the following
administration guides describe version 7.30 of the HP Network Configuration
Utility and are outdated:
• HP ProLiant ML310 G3 Storage Server administration guide,part number
5697-5597
• HP ProLiant DL380 G4 Storage Server administration guide,part number
5697-5669
• HPProLiant DL585 Storage Server administration guide,part number
5697-5592
HPNetworkConfiguration Utility version 8.20 is preinstalled on these storage
servers.
Workaround See the white paper discussing HP ProLiant Network Adapter Teaming for ProLiant
servers running Microsoft Windows at: ftp://ftp.compaq.com/pub/products/
servers/networking/TeamingWP.pdf.SeetheonlineHelpforinformationonhow
to use the HP Network Configuration utility, version 8.20.
Storage Server with Windows Storage Server 2003 R2 19

Installation instructions
To complete the configuration of storage servers that have Windows Storage Server 2003 R2 preinstalled,
see the installation guide for your storage server. To upgrade astorage server to Windows Storage
Server 2003 R2, see the HP ProLiant Windows Storage Server R2 upgrade guide.
Supersedes history
Version 6.1, released June 26, 2006
Effective date
September 12, 2006
20