HP ProLiant DL120 G7 User manual

HP ProLiant DL120 G7 Server
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. This document is in
tended for experienced
IT professionals or end-users with no or prior hardware
setup experience. HP assumes you are qualified in the servicing of computer equipment and
trained in recognizing hazards in products with hazardous energy levels.
Part Number: 638025-003
September 2012
Edition: 3

© Copyright 2011, 2012 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation. Bluetooth® is a trademark owned by its proprietor and used
by Hewlett-Packard Company under license.

Contents 3
Contents
Component identification............................................................................................................... 7
Front panel components ............................................................................................................................. 7
Front panel LEDs ....................................................................................................................................... 8
Rear panel components.............................................................................................................................. 8
Rear panel LEDs........................................................................................................................................ 9
PCIe expansion slot definitions.................................................................................................................. 10
System board components........................................................................................................................ 10
System board LEDs ........................................................................................................................ 11
System maintenance switch............................................................................................................. 11
NMI functionality........................................................................................................................... 12
DIMM slot locations ....................................................................................................................... 12
SAS and SATA device numbering ............................................................................................................. 13
SAS and SATA drive LEDs ........................................................................................................................ 13
BBWC module LEDs ................................................................................................................................ 14
Fan locations .......................................................................................................................................... 15
T-10/T15 Torx screwdriver ....................................................................................................................... 16
Operations................................................................................................................................. 17
Power up the server................................................................................................................................. 17
Power down the server............................................................................................................................. 17
Remove the server from the rack................................................................................................................ 17
Remove the access panel.......................................................................................................................... 18
Install the access panel............................................................................................................................. 18
Remove the PCIe riser cage ...................................................................................................................... 18
Install the PCIe riser cage ......................................................................................................................... 19
Remove the air baffle............................................................................................................................... 19
Install the air baffle.................................................................................................................................. 20
Setup......................................................................................................................................... 22
Optional installation services .................................................................................................................... 22
Rack planning resources........................................................................................................................... 22
Optimum environment.............................................................................................................................. 22
Space and airflow requirements ...................................................................................................... 23
Temperature requirements............................................................................................................... 23
Power requirements ....................................................................................................................... 24
Electrical grounding requirements .................................................................................................... 24
Rack warnings ........................................................................................................................................ 24
Identifying the contents of the server shipping carton.................................................................................... 25
Installing hardware options....................................................................................................................... 25
Installing the server into the rack................................................................................................................ 25
Powering up and configuring the server ..................................................................................................... 26
Installing the operating system................................................................................................................... 26
Registering the server............................................................................................................................... 27
Hardware options installation....................................................................................................... 28
Introduction ............................................................................................................................................ 28
Memory options...................................................................................................................................... 28

Contents 4
Memory subsystem architecture ....................................................................................................... 28
Single-rank and dual-rank DIMMs.................................................................................................... 28
DIMM identification ....................................................................................................................... 29
UDIMM maximum memory configurations......................................................................................... 29
Memory configuration.................................................................................................................... 30
General DIMM slot population guidelines......................................................................................... 30
Installing a DIMM.................................................................................................................................... 30
Drive options .......................................................................................................................................... 31
Drive guidelines ............................................................................................................................ 31
Removing a drive blank.................................................................................................................. 31
Removing a drive .......................................................................................................................... 32
Installing a hot-plug drive................................................................................................................ 33
Optical drive option ................................................................................................................................ 33
Dedicated iLO management port module option.......................................................................................... 35
Expansion board option........................................................................................................................... 36
Storage controller option.......................................................................................................................... 37
BBWC module and battery pack option ..................................................................................................... 38
Redundant hot-plug power supply option (with cage) ................................................................................... 40
HP Trusted Platform Module option ............................................................................................................ 44
Installing the Trusted Platform Module board ..................................................................................... 45
Retaining the recovery key/password .............................................................................................. 46
Enabling the Trusted Platform Module............................................................................................... 46
Cabling ..................................................................................................................................... 48
Cabling overview.................................................................................................................................... 48
Server cabling ........................................................................................................................................ 48
Non redundant power supply 400 W cabling ............................................................................................ 48
RPS cabling ............................................................................................................................................ 49
Internal USB cabling ................................................................................................................................ 49
BBWC battery cabling............................................................................................................................. 50
ODD cabling .......................................................................................................................................... 51
SATA cabling ......................................................................................................................................... 51
SAS cabling ........................................................................................................................................... 52
Configuration and utilities............................................................................................................ 54
Configuration tools.................................................................................................................................. 54
SmartStart software........................................................................................................................ 54
HP ROM-Based Setup Utility............................................................................................................ 54
Array Configuration Utility.............................................................................................................. 56
Option ROM Configuration for Arrays ............................................................................................. 57
Re-entering the server serial number and product ID ........................................................................... 57
Management tools................................................................................................................................... 58
Automatic Server Recovery ............................................................................................................. 58
ROMPaq utility.............................................................................................................................. 58
Integrated Lights-Out 3 technology................................................................................................... 58
Erase Utility .................................................................................................................................. 59
USB support.................................................................................................................................. 59
Diagnostic tools ...................................................................................................................................... 59
HP Insight Diagnostics.................................................................................................................... 59
HP Insight Diagnostics survey functionality ........................................................................................ 60
Integrated Management Log ........................................................................................................... 60
Remote support and analysis tools ............................................................................................................. 60
HP Insight Remote Support software ................................................................................................. 60
Keeping the system current ....................................................................................................................... 61

Contents 5
Drivers ......................................................................................................................................... 61
Version control.............................................................................................................................. 61
ProLiant Support Packs ................................................................................................................... 62
Operating System Version Support .................................................................................................. 62
Firmware...................................................................................................................................... 62
HP Smart Update Manager............................................................................................................. 62
Change control and proactive notification ........................................................................................ 63
Care Pack .................................................................................................................................... 63
Troubleshooting.......................................................................................................................... 64
Pre-diagnostic steps ................................................................................................................................. 64
Important safety information............................................................................................................ 64
Symptom information ..................................................................................................................... 66
Prepare the server for diagnosis ...................................................................................................... 66
Loose connections ................................................................................................................................... 68
Service notifications................................................................................................................................. 68
Server health LEDs................................................................................................................................... 68
Troubleshooting flowcharts ....................................................................................................................... 69
Start diagnosis flowchart ................................................................................................................ 69
General diagnosis flowchart ........................................................................................................... 70
Server power-on problems flowchart ................................................................................................ 72
POST problems flowchart ............................................................................................................... 75
OS boot problems flowchart ........................................................................................................... 77
Server fault indications flowchart ..................................................................................................... 78
POST error messages and beep codes ....................................................................................................... 80
Battery....................................................................................................................................... 82
Regulatory compliance notices ..................................................................................................... 83
Regulatory compliance identification numbers............................................................................................. 83
Federal Communications Commission notice............................................................................................... 83
FCC rating label............................................................................................................................ 83
FCC Notice, Class A Equipment...................................................................................................... 83
Declaration of conformity for products marked with the FCC logo, United States only....................................... 84
Modifications.......................................................................................................................................... 84
Cables................................................................................................................................................... 84
Canadian notice (Avis Canadien).............................................................................................................. 84
European Union regulatory notice ............................................................................................................. 84
Disposal of waste equipment by users in private households in the European Union......................................... 85
Japanese class A notice ........................................................................................................................... 85
BSMI notice............................................................................................................................................ 86
Korean class A notice .............................................................................................................................. 86
Chinese notice ........................................................................................................................................ 86
Laser compliance .................................................................................................................................... 86
Battery replacement notice........................................................................................................................ 87
Taiwan battery recycling notice................................................................................................................. 87
Power cord statement for Japan................................................................................................................. 87
Electrostatic discharge................................................................................................................. 88
Preventing electrostatic discharge .............................................................................................................. 88
Grounding methods to prevent electrostatic discharge.................................................................................. 88
Specifications............................................................................................................................. 89
Environmental specifications ..................................................................................................................... 89
Mechanical specifications ........................................................................................................................ 89

Contents 6
Power supply specifications ...................................................................................................................... 89
Support and other resources ........................................................................................................ 91
Before you contact HP.............................................................................................................................. 91
HP contact information............................................................................................................................. 91
Customer Self Repair ............................................................................................................................... 91
Acronyms and abbreviations........................................................................................................ 99
Documentation feedback ........................................................................................................... 102
Index....................................................................................................................................... 103

Component identification 7
Component identification
Front panel components
•SFF model
Item Description
1 Optical drive
2 Serial label pull tab
3 USB connectors (2)
4 Drive bays
•LFF model
Item Description
1 Optical drive
2
Serial label pull tab
3 USB connectors (2)
4 Drive bays

Component identification 8
Front panel LEDs
Item Description Status
1 Internal health LED Green = Normal
Amber = System degraded
Red = System critical
Off = Normal (when in standby mode)
2 NIC 1 link/activity LED Green = Network link
Flashing green = Network link and activity
Off = No network link
If the power is off, view the LEDs on the RJ-45 connector.
3 NIC 2 link/activity LED Green = Network link
Flashing green = Network link and activity
Off = No link to network
If the power is off, view the LEDs on the RJ-45 connector.
4 Drive activity LED Green = Drive active
Off = No drive activity
5
Power On/Standby button
and system power LED
Green = Normal (system on)
Amber = System in standby, but power is still applied
Off = Power cord not attached or the power supply failed
6 UID button/LED Blue = Activated
Flashing blue = System being managed remotely
Off = Deactivated
Rear panel components
Item Description
1 Power cord connector
2 Video connector
3 Serial connector
4 10/100/1000 NIC 2 connector

Component identification 9
Item Description
5 10/100/1000 NIC 1 connector/ shared iLO management
port
6 HP dedicated iLO management port (optional)
7 USB connectors (4)
8 T10/T15 tool
9 Slot 1 PCIe2 x16 (16, 8, 4, 1)
10 Slot 2 PCIe2 x8 (4, 1)
Rear panel LEDs
Item Description Status
1 UID button/LED Blue = Identification
Flashing blue = System is being managed
remotely
Off = Off
2 NIC2 link LED Green = 10M/100M/1G link speed
Off = No connection
3 NIC2 activity LED Green = Linked to the network
Flashing green = Linked and activity on the
network
Off = No network activity
4 NIC1 link LED Green = 10M/100M/1G link speed
Off = No connection
5 NIC1 activity LED Green = Linked to the network
Flashing green = Linked and activity on the
network
Off = No network activity

Component identification 10
PCIe expansion slot definitions
Slot Type Length Connector Interconnect
1 PCIe2 Full x16 x16
2 PCIe2 Half x8 x4
System board components
Item Description
1 DIMM slots 1-4
2 Processor socket
3 System power connector (24 pin)
4 Fan connector 7 (Reserved)
5 Fan connector 8 (Reserved)
6 Fan connector 3
7 Fan connector 4
8 RPS connector
9 Fan connector 5
10 System battery
11 I2C cable connector
12 SATA connectors
13 SD card slot
14 Mini-SAS connector
15 Front panel connector
16 Fan connector 6
17 Front USB connectors
18 Internal USB connector
19
PCIe riser board connectors
20 Reserved

Component identification 11
Item Description
21 TPM connector
22 Power supply connector (4 pin)
23 System maintenance switch
24 HP dedicated iLO management connector
System board LEDs
Item LED description Status
1 Power supply 1
failure Red = Power supply 1 failed Off = Normal
2 Power supply 2
(redundant) failure
Red = Power supply 2 failed
Off = Normal
System maintenance switch
Position Default Function
1 Off Off = iLO 3 security is enabled
On = iLO 3 security is disabled
2 Off Off = System configuration can be
changed
On = System configuration is locked
3 Off Reserved
4 Off Reserved
5 Off Off = Password is enabled
On = Password is disabled
6 Off Off = No function
On = Clear NVRAM
7 Off Reserved

Component identification 12
Position Default Function
8 Off Reserved
9 Off Reserved
10 Off Reserved
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all
system configuration settings from both CMOS and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to
properly configure the server or data loss could occur.
NMI functionality
An NMI crash dump enables administrators to create crash dump files when a system is hung and not
responding to traditional debug mechanisms.
Crash dump log analysis is an essential part of diagnosing reliability issues, such as hangs in operating
systems, device drivers, and applications. When crashes freeze a system, administrators must cycle the
system power. Resetting the system erases any information that support issue analysis, but the NMI feature
preserves that information by performing a memory dump before a hard reset.
The administrator must use the iLO Virtual NMI feature to force the OS to invoke the NMI handler and
generate a crash dump log.
For additional information, see the HP website
(http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf).
DIMM slot locations
DIMM slots are numbered sequentially for the processor.
Populate the DIMM slots in the following sequence:
•1 DIMM: 2A

Component identification 13
•2 DIMMs: 2A+4B
•3 DIMMs: 2A+4B+1C
•4 DIMMs: All DIMMs
SAS and SATA device numbering
•LFF device bay numbering
•SFF device bay numbering
SAS and SATA drive LEDs
Item Description
1 Fault/UID LED (amber/blue)
2 Online LED (green)

Component identification 14
BBWC module LEDs
Item ID Color Description
1 Green System Power LED. This LED illuminates steadily when the
system is powered up and 12-V system power is available.
This power supply is used to maintain the battery charge
and provide supplementary power to the cache
microcontroller.
2 Green Auxiliary Power LED. This LED illuminates steadily when 3.3
V auxiliary voltage is detected. The auxiliary voltage is used
to preserve BBWC data and is available any time that the
system power cords are connected to a power supply.
3 Amber Battery Health LED. To interpret the illumination patterns of
this LED, see the following table.
4 Green BBWC Status LED. To interpret the illumination patterns of
this LED, see the following table.
LED3 pattern LED4 pattern Interpretation
— One flash every
two seconds The system is powered down, and the cache contains data that has not yet been written to the drives. Restore system power as soon as
possible to prevent data loss.
If
3.3 V auxiliary power is available, as indicated by LED 2, then data
preservation time is extended. If no auxiliary power is available, only
battery power preserves the data. A fully-charged battery can
normally preserve data for at least two days.
The battery lifetime also depends on the cache module size. For more
information, see the controller QuickSpecs on the HP website
(http://www.hp.com).
— Double flash, then
pause The cache microcontroller is waiting for the host controller to communicate.

Component identification 15
LED3 pattern LED4 pattern Interpretation
— One flash per
second The battery pack is below the minimum charge level and is being charged. Features that require a battery (such as write cache, capacity
expansion, stripe size migration, and RAID migration) are temporarily
unavailable until charging is complete. The recharge process takes
between 15 minutes and 2 hours, depending on the initial capacity of
the battery.
— Steady glow The battery pack is fully charged, and posted write data is stored in the
cache.
— Off The battery pack is fully charged, and write data is not posted in the
cache.
One flash per
second
One flash per
second
An alternating green and amber blink pattern indicates that the cache
microcontroller is executing from within its boot loader and receiving
new flash code from the host controller.
Steady glow — There is a short circuit across the battery terminals or within the battery
pack. BBWC features are disabled until the battery pack is replaced.
The life expectancy of a battery pack is typically more than three
years.
One flash per
second
— An open circuit is across the battery terminals or within the battery
pack. BBWC features are disabled until the battery pack is replaced.
The life expectancy of a battery pack is typically more than three
years.
Fan locations

Component identification 16
T-10/T15 Torx screwdriver
The server includes a T-10/T-15 Torx screwdriver located on the rear panel of the server. Use the screwdriver
to loosen screws during hardware configuration procedures.

Operations 17
Operations
Power up the server
1. Connect each power cord to the server.
2. Connect each power cord to the power source.
3. Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
Power down the server
Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical
server data and programs.
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC/DC power is removed.
IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the
system.
To power down the server, use one of the following methods:
•Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server enters standby
mode.
•Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter
standby mode.
This method forces the server to enter standby mode without properly exiting applications and the OS.
If an application stops responding, you can use this method to force a shutdown.
•Use a virtual power button selection through iLO 3.
This method initiates a controlled remote shutdown of applications and the OS before the server enters
standby mode.
Before proceeding, verify the server is in standby mode by observing that the system power LED is amber.
Remove the server from the rack
WARNING: The server is not attached to the rack mounting rails. To avoid potential damage to
the server and personal injury, always support the server with both hands when removing it from
the rack.

Operations 18
To remove the server from an HP, Compaq branded, TELCO, or third-party rack:
1. Power down the server (on page 17).
2. Disconnect all peripheral cables and power cords from the server rear panel.
3. Loosen the thumbscrews that secure the server faceplate to the front of the rack.
4. Remove the server from the rack. For more information, see the documentation that ships with the rack
mounting option.
5. Place the server on a sturdy, level surface.
Remove the access panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: For proper cooling, do not operate the server without the access panel, baffles,
expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize
the amount of time the access panel is open.
1. Power down the server (on page 17).
2. Remove the server from the rack (on page 17).
3. Press the hood latch button, slide the access panel to the rear of the chassis, and then remove the access
panel.
If the access panel is locked, use a T-10 Torx screwdriver to unlock the hood lock screw.
Install the access panel
1. Place the access panel on top of the server. Allow the panel to extend past the rear of the server
approximately 1.25 cm (0.5 inch).
2. Slide the panel to the front of the chassis until it is well engaged with the hard drive cage.
3. Use the T-10 Torx screwdriver attached to the rear of the server to tighten the hood lock screw on the
hood.
Remove the PCIe riser cage
CAUTION: To prevent damage to the server or expansion boards, power down the server and
remove all AC power cords before removing or installing the PCIe riser board assembly.
1. Power down the server (on page 17).
2. Remove the server from the rack (on page 17).
3. Remove the access panel (on page 18).
4. Disconnect all internal cables connected to existing expansion boards.
5. Remove the PCIe riser cage:
a. Remove the T-10 screw.
b. Remove the T-15 screws.

Operations 19
c. Remove the riser cage.
Install the PCIe riser cage
CAUTION: To prevent damage to the server or expansion boards, power down the server and
remove all AC power cords before removing or installing the PCIe riser board assembly.
1. Install the PCIe riser cage.
2. Connect any internal cables for expansion boards.
3. Install the access panel (on page 18).
4. Install the server into the rack ("Installing the server into the rack" on page 25).
Remove the air baffle

Operations 20
CAUTION: For proper cooling, do not operate the server without the access panel, baffles,
expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize
the amount of time the access panel is open.
1. Power down the server (on page 17).
2. Remove the access panel (on page 18).
3. Remove the air baffle.
Install the air baffle
CAUTION: For proper cooling, do not operate the server without the access panel, baffles,
expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize
the amount of time the access panel is open.
1. Install the air baffle.