HP ProLiant ML110 - G2 Server User manual

HP ProLiant 100 Series Server
User Guide
for HP ProLiant ML110 G2, G3, and G4 Servers and ProLiant ML150 G2 and G3 Servers
J
une 2006 (Fifth Edition)
Part Number 368156-005

© Copyright 2004-2006 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP
shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Windows Server is a trademark of Microsoft Corporation.
Intel, Celeron, Pentium, and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other
countries.
Linux is a U.S. registered trademark of Linus Torvalds.
June 2006 (Fifth Edition)
Part Number 368156-005
Audience assumptions
This document is for the person who installs, administers, and troubleshoots servers and storage systems.
HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards
in products with hazardous energy levels.

Contents 3
Contents
Server operations.......................................................................................................................... 6
Power up the server................................................................................................................................... 6
Power down the server............................................................................................................................... 6
Access panel ............................................................................................................................................ 6
Server setup ................................................................................................................................. 7
Optional installation services ...................................................................................................................... 7
Rack planning resources............................................................................................................................. 8
Optimum environment................................................................................................................................ 8
Space and airflow requirements ........................................................................................................ 8
Temperature requirements................................................................................................................. 9
Power requirements ......................................................................................................................... 9
Electrical grounding requirements ...................................................................................................... 9
Rack warnings ........................................................................................................................................ 10
Installing hardware options....................................................................................................................... 10
Powering up and configuring the server ..................................................................................................... 10
Installing the operating system................................................................................................................... 10
Registering the server............................................................................................................................... 11
Hardware options installation....................................................................................................... 12
Introduction ............................................................................................................................................ 12
Processor option...................................................................................................................................... 12
Installing a processor in an HP ProLiant ML150 Generation 3 Server.................................................... 12
Installing a processor in other HP ProLiant 100 Series Servers ............................................................. 15
Installing SATA or SAS hard drives............................................................................................................ 16
Removable media devices ........................................................................................................................ 18
Installing media devices with rails.................................................................................................... 19
Installing media devices with a media latch ...................................................................................... 21
Installing media devices with wire retainers....................................................................................... 22
Memory options...................................................................................................................................... 25
Interleaving and non-interleaving memory configuration ..................................................................... 25
Installing DIMMs ........................................................................................................................... 25
Expansion board options.......................................................................................................................... 25
Installing an expansion board with a single retainer........................................................................... 26
Installing an expansion board with individual retainers....................................................................... 27
Installing an expansion board with an external retainer...................................................................... 29
Server software and configuration utilities...................................................................................... 32
Management tools................................................................................................................................... 32
ROMPaq utility.............................................................................................................................. 32
Diagnostic tools ...................................................................................................................................... 32
HP Insight Diagnostics.................................................................................................................... 32
Keeping the system current ....................................................................................................................... 32
Drivers ......................................................................................................................................... 32
SATA software RAID................................................................................................................................ 32
Required hardware........................................................................................................................ 33
Configuring the SATA RAID feature.................................................................................................. 33
USB diskette and CD-ROM drives .................................................................................................... 35
Installing an operating system ......................................................................................................... 35
Installing HP Storage Manager........................................................................................................ 36
Troubleshooting.......................................................................................................................... 37

Contents 4
Pre-diagnostic steps ................................................................................................................................. 37
Important safety information............................................................................................................ 37
Symptom information ..................................................................................................................... 39
Preparing the server for diagnosis.................................................................................................... 39
Common problem resolution ..................................................................................................................... 41
Loose connections.......................................................................................................................... 41
Service notifications....................................................................................................................... 41
Updating firmware ........................................................................................................................ 41
Hard drive guidelines..................................................................................................................... 42
Diagnostic flowcharts............................................................................................................................... 44
Troubleshooting flowcharts ............................................................................................................. 44
Hardware problems................................................................................................................................. 54
Power problems ............................................................................................................................ 54
General hardware problems........................................................................................................... 55
Internal system problems................................................................................................................. 57
System open circuits and short circuits.............................................................................................. 64
External device problems................................................................................................................ 65
Audio problems............................................................................................................................. 66
Printer problems ............................................................................................................................ 66
Mouse and keyboard problems....................................................................................................... 66
Modem problems .......................................................................................................................... 66
Network controller problems ........................................................................................................... 68
Software problems .................................................................................................................................. 70
Operating system problems ............................................................................................................ 70
Operating system updates .............................................................................................................. 71
Restoring to a backed-up version ..................................................................................................... 71
When to reconfigure or reload software........................................................................................... 72
Linux operating systems.................................................................................................................. 72
Application software problems ........................................................................................................ 72
Firmware maintenance............................................................................................................................. 73
Types of ROM............................................................................................................................... 73
ROMPaq Utility ............................................................................................................................. 74
Current firmware versions............................................................................................................... 74
Updating firmware ........................................................................................................................ 74
Drivers ......................................................................................................................................... 75
Contacting HP ........................................................................................................................................ 76
Contacting HP technical support or an authorized reseller................................................................... 76
Server information you need ........................................................................................................... 76
Operating system information you need ...........................................................................................77
Battery replacement .................................................................................................................... 81
Regulatory compliance notices ..................................................................................................... 82
Regulatory compliance identification numbers............................................................................................. 82
Federal Communications Commission notice............................................................................................... 82
FCC rating label............................................................................................................................ 82
Class A equipment......................................................................................................................... 83
Class B equipment......................................................................................................................... 83
Declaration of conformity for products marked with the FCC logo, United States only....................................... 83
Modifications.......................................................................................................................................... 84
Cables................................................................................................................................................... 84
Canadian notice (Avis Canadien).............................................................................................................. 84
European Union regulatory notice ............................................................................................................. 84
Disposal of waste equipment by users in private households in the European Union......................................... 85

Contents 5
Japanese notice ...................................................................................................................................... 85
BSMI notice............................................................................................................................................ 85
Korean notice ......................................................................................................................................... 86
Laser compliance .................................................................................................................................... 86
Battery replacement notice........................................................................................................................ 86
Taiwan battery recycling notice................................................................................................................. 87
Power cord statement for Japan................................................................................................................. 87
Electrostatic discharge................................................................................................................. 88
Preventing electrostatic discharge.............................................................................................................. 88
Grounding methods to prevent electrostatic discharge.................................................................................. 88
Technical support........................................................................................................................ 89
HP contact information............................................................................................................................. 89
Before you contact HP.............................................................................................................................. 89
Customer Self Repair ............................................................................................................................... 89
Acronyms and abbreviations........................................................................................................ 97
Index....................................................................................................................................... 100

Server operations 6
Server operations
In this section
Power up the server.................................................................................................................................. 6
Power down the server.............................................................................................................................. 6
Access panel ........................................................................................................................................... 6
Power up the server
To power up the server, press the Power On/Standby button.
Power down the server
WARNING: To reduce the risk of personal injury, electric shock, or damage to the
equipment, remove the power cord to remove power from the server. The front panel
Power On/Standby button does not completely shut off system power. Portions of the
power supply and some internal circuitry remain active until AC power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.
1. Back up the server data.
2. Shut down the operating system as directed by the operating system documentation.
3. Press the Power On/Standby button to place the server in standby mode. When the server activates
standby power mode, the system power LED changes to amber.
4. Disconnect the power cords.
The system is now without power.
Access panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and
the internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating
the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.
1. Power down the server (on page 6).
2. Extend the server from the rack, if applicable.
3. Loosen the two thumbscrews located on the server rear panel, if applicable.
4. Slide the access panel back about 1.5 cm (0.5 in).
5. Lift and remove the access panel.
To install the component, reverse the removal procedure.

Server setup 7
Server setup
In this section
Optional installation services ..................................................................................................................... 7
Rack planning resources ........................................................................................................................... 8
Optimum environment............................................................................................................................... 8
Rack warnings ....................................................................................................................................... 10
Installing hardware options ..................................................................................................................... 10
Powering up and configuring the server.................................................................................................... 10
Installing the operating system ................................................................................................................. 10
Registering the server.............................................................................................................................. 11
Optional installation services
Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and
running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you
integrate both hardware and software support into a single package. A number of service level options
are available to meet your needs.
HP Care Pack Services offer upgraded service levels to expand the standard product warranty with easy-
to-buy, easy-to-use support packages that help you make the most of your server investments. Some of the
Care Pack services are:
•Hardware support
•6-hour call-to-repair
•4-hour 24x7 same day
•4-hour same business day
•Software support
•Microsoft®
•Linux
•Integrated hardware and software support
•Critical Service
•Proactive 24
•Support Plus
•Support Plus 24
•Startup and implementation services for both hardware and software
For more information on Care Packs, refer to the HP website
(http://www.hp.com/hps/carepack/servers/cp_proliant.html).

Server setup 8
Rack planning resources
The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks.
For more information on the content of each resource, refer to the rack resource kit documentation.
If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on high-
density deployment at the HP website (http://www.hp.com/products/servers/platforms).
Optimum environment
When installing the server, select a location that meets the environmental standards described in this
section.
Space and airflow requirements
Tower server
In a tower configuration, leave at least a 7.6-cm (3-in) clearance space at the front and back of the server
for proper ventilation.
Rack server
To allow for servicing and adequate airflow, observe the following space and airflow requirements when
deciding where to install a rack:
•Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.
•Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
•Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another
rack or row of racks.
HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore,
the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the
cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the
cabinet.
CAUTION: To prevent improper cooling and damage to the equipment, do not block the ventilation
openings.
When vertical space in the rack is not filled by a server or rack component, the gaps between the
components cause changes in airflow through the rack and across the servers. Cover all gaps with
blanking panels to maintain proper airflow.
CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This arrangement ensures
proper airflow. Using a rack without blanking panels results in improper cooling that can lead to thermal
damage.
The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the
front and rear doors that provide 64 percent open area for ventilation.
CAUTION: When using a Compaq branded 7000 Series rack, you must install the high airflow rack door
insert [P/N 327281-B21 (42U) or P/N 157847-B21 (22U)] to provide proper front-to-back airflow and
cooling.
CAUTION: If a third-party rack is used, observe the following additional requirements to ensure adequate
airflow and to prevent damage to the equipment:

Server setup 9
•Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow 5,350 sq
cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate airflow (equivalent to
the required 64 percent open area for ventilation).
•Side—The clearance between the installed rack component and the side panels of the rack must be a
minimum of 7 cm (2.75 in).
Temperature requirements
To ensure continued safe and reliable equipment operation, install or position the system in a well-
ventilated, climate-controlled environment.
The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C
(95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).
CAUTION: To reduce the risk of damage to the equipment when installing third-party options:
•Do not permit optional equipment to impede airflow around the server or to increase the internal rack
temperature beyond the maximum allowable limits.
•Do not exceed the manufacturer’s TMRA.
Power requirements
Installation of this equipment must comply with local and regional electrical regulations governing the
installation of information technology equipment by licensed electricians. This equipment is designed to
operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992
(code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on
options, refer to the product rating label or the user documentation supplied with that option.
WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do
not overload the AC supply branch circuit that provides power to the rack. Consult the
electrical authority having jurisdiction over wiring and installation requirements of your
facility.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating
uninterruptible power supply (UPS). This device protects the hardware from damage caused by power
surges and voltage spikes and keeps the system in operation during a power failure.
When installing more than one server, you may need to use additional power distribution devices to
safely provide power to all devices. Observe the following guidelines:
•Balance the server power load between available AC supply branch circuits.
•Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC
current rating.
•Do not use common power outlet strips for this equipment.
•Provide a separate electrical circuit for the server.
Electrical grounding requirements
The server must be grounded properly for proper operation and safety. In the United States, you must
install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250,
as well as any local and regional building codes. In Canada, you must install the equipment in
accordance with Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other
countries, you must install the equipment in accordance with any regional or national electrical wiring
codes, such as the International Electrotechnical Commission (IEC) Code 364, parts 1 through 7.
Furthermore, you must be sure that all power distribution devices used in the installation, such as branch
wiring and receptacles, are listed or certified grounding-type devices.

Server setup 10
Because of the high ground-leakage currents associated with multiple servers connected to the same
power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch
circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs
or those complying with IEC 60309 are considered suitable for this purpose. Using common power outlet
strips for the server is not recommended.
Rack warnings
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure
that:
•The leveling jacks are extended to the floor.
•The full weight of the rack rests on the leveling jacks.
•The stabilizing feet are attached to the rack if it is a single-rack installation.
•The racks are coupled together in multiple-rack installations.
•Only one component is extended at a time. A rack may become unstable if more than
one component is extended for any reason.
WARNING: To reduce the risk of personal injury or equipment damage when unloading
a rack:
•At least two people are needed to safely unload the rack from the pallet. An empty
42U rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft)
tall, and may become unstable when being moved on its casters.
•Never stand in front of the rack when it is rolling down the ramp from the pallet.
Always handle the rack from both sides.
Installing hardware options
Install any hardware options before initializing the server. For options installation information, refer to the
option documentation. For server-specific information, refer to "Hardware options installation (on page
12)."
Powering up and configuring the server
To power up the server, press the Power On/Standby button.
For detailed information on configuring the server, see the server installation sheet.
Installing the operating system
To operate properly, the server must have a supported operating system. For the latest information on
supported operating systems, refer to the HP website (http://www.hp.com/go/supportos).
To install an operating system on the server, insert the operating system CD into the CD-ROM drive and
reboot the server. This process may require you to obtain additional drivers from the support CD shipped
with the server or the CD that shipped with the option. The drivers may have updates that are available
on the HP website (http://www.hp.com/support).
Follow the on-screen instructions to begin the installation process.

Server setup 11
Registering the server
To register the server, refer to the HP Registration website (http://register.hp.com).

Hardware options installation 12
Hardware options installation
In this section
Introduction ........................................................................................................................................... 12
Processor option..................................................................................................................................... 12
Installing SATA or SAS hard drives........................................................................................................... 16
Removable media devices....................................................................................................................... 18
Memory options..................................................................................................................................... 25
Expansion board options ........................................................................................................................ 25
Introduction
If more than one option is being installed, read the installation instructions for all the hardware options
and identify similar steps to streamline the installation process.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and
the internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server before beginning any
installation procedure. Improper grounding can cause electrostatic discharge.
Processor option
This section provides the following procedures:
•Installing a processor in an HP ProLiant ML150 Generation 3 Server (on page 12)
•Installing a processor in other HP ProLiant 100 Series Servers (on page 15)
For more information on installing a processor in a specific server, see the installation sheet that ships with
the processor option kit.
Installing a processor in an HP ProLiant ML150 Generation 3 Server
The HP ProLiant ML150 Generation 3 Server supports single- and dual-processor operation. With two
processors installed, the server supports boot functions through the processor installed in processor socket
1. However, if processor 1 fails, the system automatically boots from processor 2 and provides a
processor failure message.
The server uses embedded PPMs as DC-to-DC converters to provide the proper power to each processor.
CAUTION: To prevent possible server malfunction, do not mix processors of different speeds or cache
sizes. Refer to the label on the processor heatsink for a description of the processor.
IMPORTANT: Processor socket 1 must be populated at all times or the server does not function.
To install a processor in an HP ProLiant ML150 Generation 3 Server:
1. Power down the server (on page 6).
2. Extend the server from the rack.

Hardware options installation 13
3. Remove the access panel ("Access panel" on page 6).
4. Open the processor retaining latch and the processor socket retaining bracket.
5. Remove the processor socket protective cover.
IMPORTANT: Be sure the processor remains inside the processor installation tool.

Hardware options installation 14
6. If the processor has separated from the installation tool, carefully re-insert the processor in the tool.
7. Align the processor installation tool with the socket and install the processor.

Hardware options installation 15
8. Press down firmly until the processor installation tool clicks and separates from the processor, and
then remove the processor installation tool.
9. Close the processor socket retaining bracket and the processor retaining latch.
10. Install the heatsink. See the server installation sheet.
11. Install the access panel.
Installing a processor in other HP ProLiant 100 Series Servers
CAUTION: To prevent possible server malfunction and damage to the equipment, do not mix single- and
dual-core processors or processors with different speeds or cache sizes.
1. Power down the server (on page 6).
2. Extend the server from the rack, if applicable.
3. Remove the access panel ("Access panel" on page 6).
4. Open the processor retaining bracket.
5. Release the processor locking lever.

Hardware options installation 16
CAUTION: Failure to completely open the processor locking lever prevents the processor from seating
during installation, leading to hardware damage.
6. Install the processor and close the processor retaining bracket. Refer to the installation sheet for
server-specific installation instructions.
CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to completely close
the processor locking lever.
7. Install the heatsink. Refer to the installation sheet for server-specific installation instructions.
8. Install the PPM (if applicable). Refer to the server hood labels or user documentation for specific
information on how to install a PPM.
9. Install the access panel.
Installing SATA or SAS hard drives
The HP ProLiant ML110 Generation 4 Server and the HP ProLiant ML150 Generation 3 Server support
SAS and SATA drives depending on the controller configuration.

Hardware options installation 17
ProLiant server SATA support SAS support Maximum drives
ProLiant ML110 G4
Server Embedded Optional HBA 4
ProLiant ML150 G3
Server Embedded Optional HBA 6
For optimal performance, avoid mixing SAS and SATA hard drives.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays
are populated with either a component or a blank.
IMPORTANT: If only one hard drive is installed, install it in the bay with the lowest device number. For
device numbering and drive installation guidelines, refer to "SAS and SATA hard drive guidelines (on page
42)."
IMPORTANT: Some ProLiant 100 Series servers support hot-plug functionality when an optional SAS or
SATA Smart Array controller is installed. For more information, see the installation sheet that ships with the
server.
NOTE: This process represents one hard drive installation method only. For specific instructions, see the
installation sheet that ships with the server.
To install the component:
1. Power down the server (on page 6).
2. Open the bezel, if applicable.
3. Remove the hard drive blank.

Hardware options installation 18
4. Prepare the hard drive.
5. Install the hard drive.
6. Close the bezel.
7. Resume normal server operations.
8. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations.
Removable media devices
Depending on the model, the ProLiant 100 Series server may support the installation of an optional tape
drive or other removable media devices.
Certain ProLiant 100 Series servers require the installation of rails. See the installation sheet for server-
specific installation instructions. This guide provides basic installation procedures for the following types of
media devices:
•Full-height or half-height media devices with rails ("Installing media devices with rails" on page 19)
•Full-height or half-height media devices with a media latch ("Installing media devices with a media
latch" on page 21)

Hardware options installation 19
•Full-height or half-height media devices with wire retainers ("Installing media devices with wire
retainers" on page 22)
Installing media devices with rails
You can install one full-height or up to two half-height removable media devices in the removable media
cage.
NOTE: The HP ProLiant ML150 Generation 2, the HP ProLiant ML110 Generation 3, and the HP ProLiant
ML110 Generation 4 Servers do not support full-height media devices.
NOTE: This process only represents one installation method. For specific instructions for installing the media
device into the server, refer to the installation sheet for your specific server.
1. Power down the server (on page 6).
2. Extend the server from the rack, if applicable.
3. Remove the access panel ("Access panel" on page 6).
4. Access the removable media cage.
5. Remove the bezel blank.
NOTE: HP recommends that you remove all bezel blanks to facilitate drive installation.
6. Depending on the server, obtain the screws from one of the following locations:
•Bezel blank
•Chassis
•Accessory kit
7. Install the rails on to the device.
NOTE: The following servers require screws to be installed on the media devices, but not the rails:

Hardware options installation 20
•HP ProLiant ML110 Generation 3 Server
•HP ProLiant ML110 Generation 4 Server
•HP ProLiant ML150 Generation 3 Server