HP ProLiant ML110 G7 User manual

HP ProLiant ML110 G7 Server
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. This document is in
tended for experienced
IT professionals or end-users with no or prior hardware
setup experience. HP assumes you are qualified in the servicing of computer equipment and
trained in recognizing hazards in products with hazardous energy levels.
Part Number: 638029-003
January 2013
Edition: 3

© Copyright 2011, 2013 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft®, and Windows® are U.S. registered trademarks of Microsoft Corporation.

Contents 3
Contents
Component identification............................................................................................................... 7
Front panel components ............................................................................................................................. 7
Front panel LEDs and buttons ............................................................................................................ 7
Rear panel components.............................................................................................................................. 8
Rear panel LEDs and buttons............................................................................................................. 9
System board components........................................................................................................................ 10
DIMM slot locations ....................................................................................................................... 11
System maintenance switch............................................................................................................. 11
System board LEDs ........................................................................................................................ 12
NMI functionality........................................................................................................................... 12
SAS and SATA drive numbering................................................................................................................ 13
SAS and SATA drive LEDs ........................................................................................................................ 14
SAS and SATA drive LED combinations...................................................................................................... 14
BBWC module LEDs ................................................................................................................................ 15
FBWC module LEDs................................................................................................................................. 17
Fan locations .......................................................................................................................................... 18
Operations................................................................................................................................. 19
Power up the server................................................................................................................................. 19
Power down the server............................................................................................................................. 19
Unlock and open the tower bezel .............................................................................................................. 20
Remove the tower bezel ........................................................................................................................... 20
Install the tower bezel .............................................................................................................................. 20
Remove the access panel.......................................................................................................................... 21
Install the access panel............................................................................................................................. 21
Remove the air baffle............................................................................................................................... 22
Install the air baffle.................................................................................................................................. 22
Setup......................................................................................................................................... 24
Optional installation services .................................................................................................................... 24
Optimum environment.............................................................................................................................. 24
Space and airflow requirements ...................................................................................................... 24
Temperature requirements............................................................................................................... 25
Power requirements ....................................................................................................................... 25
Electrical grounding requirements .................................................................................................... 25
Identifying the contents of the server shipping carton.................................................................................... 26
Installing hardware options....................................................................................................................... 26
Setting up a tower server.......................................................................................................................... 26
Installing a server in a rack....................................................................................................................... 26
Powering up and configuring the server ..................................................................................................... 28
Installing the operating system................................................................................................................... 29
Registering the server............................................................................................................................... 29
Hardware options installation....................................................................................................... 30
Introduction ............................................................................................................................................ 30
HP product QuickSpecs............................................................................................................................ 30
SAS and SATA drive options .................................................................................................................... 30

Contents 4
Drive installation guidelines ............................................................................................................ 30
Installing a drive............................................................................................................................ 30
Drive cage options .................................................................................................................................. 32
Four-bay LFF hot-plug drive cage option............................................................................................ 32
Eight-bay SFF hot-plug drive cage option .......................................................................................... 35
Drive LED cable option............................................................................................................................. 37
Storage controller option.......................................................................................................................... 38
BBWC battery/FBWC capacitor pack and module option............................................................................ 38
Optical drive option ................................................................................................................................ 42
Memory options...................................................................................................................................... 45
DIMM identification ....................................................................................................................... 45
Single-rank and dual-rank DIMMs.................................................................................................... 46
Memory subsystem architecture ....................................................................................................... 46
Memory configuration.................................................................................................................... 46
Expansion board options.......................................................................................................................... 48
Installing an expansion board ......................................................................................................... 48
Dedicated iLO management port option..................................................................................................... 50
Enabling the dedicated iLO management port................................................................................... 51
HP Trusted Platform Module option ............................................................................................................ 52
Installing the Trusted Platform Module board ..................................................................................... 53
Retaining the recovery key/password .............................................................................................. 54
Enabling the Trusted Platform Module............................................................................................... 55
RPS enablement option ............................................................................................................................ 55
Cabling ..................................................................................................................................... 60
Storage cabling ...................................................................................................................................... 60
Four-bay LFF drive cabling .............................................................................................................. 60
Eight-bay SFF drive cabling............................................................................................................. 62
Optical drive cabling............................................................................................................................... 63
Optical drive cabling in a nonredundant power configuration............................................................. 63
Optical drive cabling in a redundant power configuration .................................................................. 63
Battery/capacitor pack cabling................................................................................................................. 64
Power supply cabling............................................................................................................................... 64
Nonredundant power supply cabling ............................................................................................... 64
Redundant power supply cabling..................................................................................................... 65
Configuration and utilities............................................................................................................ 66
Configuration tools.................................................................................................................................. 66
SmartStart software........................................................................................................................ 66
HP ROM-Based Setup Utility............................................................................................................ 66
Array Configuration Utility.............................................................................................................. 68
Option ROM Configuration for Arrays ............................................................................................. 69
Re-entering the server serial number and product ID........................................................................... 69
Management tools................................................................................................................................... 70
Automatic Server Recovery ............................................................................................................. 70
ROMPaq utility.............................................................................................................................. 70
Integrated Lights-Out technology...................................................................................................... 70
Erase Utility .................................................................................................................................. 71
USB support.................................................................................................................................. 71
Diagnostic tools ...................................................................................................................................... 71
HP Insight Diagnostics.................................................................................................................... 71
HP Insight Diagnostics survey functionality ........................................................................................ 72
Integrated Management Log ........................................................................................................... 72
Remote support and analysis tools ............................................................................................................. 72

Contents 5
HP Insight Remote Support software ................................................................................................. 72
Keeping the system current ....................................................................................................................... 73
Drivers ......................................................................................................................................... 73
Version control.............................................................................................................................. 73
ProLiant Support Packs ................................................................................................................... 74
Operating System Version Support .................................................................................................. 74
Firmware...................................................................................................................................... 74
HP Smart Update Manager............................................................................................................. 74
Change control and proactive notification ........................................................................................ 75
Care Pack .................................................................................................................................... 75
Troubleshooting.......................................................................................................................... 76
Troubleshooting resources ........................................................................................................................ 76
Pre-diagnostic steps ................................................................................................................................. 76
Important safety information............................................................................................................ 76
Symptom information ..................................................................................................................... 78
Prepare the server for diagnosis ...................................................................................................... 78
Loose connections ................................................................................................................................... 80
Service notifications................................................................................................................................. 81
Server health LEDs................................................................................................................................... 81
Troubleshooting flowcharts ....................................................................................................................... 81
Start diagnosis flowchart ................................................................................................................ 81
General diagnosis flowchart ........................................................................................................... 82
Server power-on problems flowchart ................................................................................................ 84
POST problems flowchart ............................................................................................................... 87
OS boot problems flowchart ........................................................................................................... 89
Server fault indications flowchart ..................................................................................................... 90
POST error messages and beep codes ....................................................................................................... 92
Battery replacement .................................................................................................................... 94
Regulatory information ................................................................................................................ 95
Safety and regulatory compliance ............................................................................................................. 95
Turkey RoHS material content declaration................................................................................................... 95
Ukraine RoHS material content declaration ................................................................................................. 95
Warranty information .............................................................................................................................. 95
Electrostatic discharge................................................................................................................. 96
Preventing electrostatic discharge .............................................................................................................. 96
Grounding methods to prevent electrostatic discharge.................................................................................. 96
Specifications............................................................................................................................. 97
Environmental specifications ..................................................................................................................... 97
Mechanical specifications ........................................................................................................................ 97
Power supply specifications ...................................................................................................................... 97
Support and other resources ........................................................................................................ 99
Before you contact HP.............................................................................................................................. 99
HP contact information............................................................................................................................. 99
Customer Self Repair ............................................................................................................................... 99
Acronyms and abbreviations...................................................................................................... 107
Documentation feedback ........................................................................................................... 110
Index....................................................................................................................................... 111

Contents 6

Component identification 7
Component identification
Front panel components
Item Description
1 Media drive bay
2 USB connectors (4)
Front panel LEDs and buttons

Component identification 8
Item Description Status
1 System health LED Green = Normal
Amber = System degraded
Red = System critical
2 NIC 1 link/activity LED Green = Network link
Flashing green = Network link and activity
Off = No link to network (If the power is off, view the rear panel NIC
LEDs for status.)
3 Drive activity LED Flashing green = Drive active
Off = No drive activity
4 System power button/LED Green = System on
Amber = System in standby, but power is still applied
Off = Power cord not attached or power supply failed
5 Power status LED Green = System on
Amber = System in standby, but power is still applied
Off = Power cord not attached or power supply failed
6 NIC 2 link/activity LED Green = Network link
Flashing green = Network link and activity
Off = No link to network (If the power is off, view the rear panel NIC
LEDs for status.)
7 UID button/LED Blue = Activated
Flashing blue = System being remotely managed
Off = Deactivated
8 Optical drive activity LED Flashing green = Drive active
Off = No drive activity
Rear panel components
Item Description
1 Kensington lock notch
2 Power supply connector
3 PCIe slot cover retainer latch

Component identification 9
4
Slot 1 PCIe2x16 (16, 8, 4, 1)
5 Slot 2 PCIe2x8 (4, 1)
6 Slot 3 PCIe2x8 (4, 1)
7 Slot 4 PCIe2x4 (1)
8 USB connectors (4)
9 HP dedicated iLO management port (option)
10 UID button/LED
11 10/100/1000 NIC1 connector/shared iLO management port
12 10/100/1000 NIC2 connector
13 Video connector
14 Serial connector
Rear panel LEDs and buttons
Item Description Status
1 UID LED/button Flashing blue = Activated
Off = System being managed remotely/deactivated
2
HP dedicated iLO
management port
option LEDs
Green = Network link
Flashing green = Network link and activity
Off = No link to network
3 NIC activity LED Green = Network activity
Flashing green = Network activity
Off = No network activity
4 NIC link LED Green = Network link
Off = No network link

Component identification 10
System board components
Item Description
1 Dedicated iLO management module connector
2 System maintenance switch
3 RPS connector (1x5 pin)
4 Front system fan connector (2x3 pin)
5 Processor socket
6 DIMM slots (4)
7 24-pin power supply connector
8 Processor-heatsink fan assembly connector (2x3 pin)
9 Rear system fan connector (2x3 pin)
10 RPS connector (2x8 pin)
11 Internal USB connector
12 System battery
13 I2C cable connector
14 SATA connectors (2)
15
SMB bus connector
16 Temperature sensor connector
17 SD card connector
18 Mini-SAS connector
19 Front I/O connector
20 Front USB connectors (2)
21 Slot 1 PCIe2x16 (16, 8, 4, 1)
22 Slot 2 PCIe2x8 (4, 1)
23 Slot 3 PCIe2x8 (4, 1)
24 Slot 1 PCIe2x4 (1)
25 4-pin power supply connector
26 TPM connector

Component identification 11
Item Description
27 Rear USB connectors (4)
28 NMI header
DIMM slot locations
DIMM slots are numbered sequentially (1 through 4) for the processor.
System maintenance switch
Position Default Function
1 Off Off = iLO security is enabled
On = iLO security is disabled
2
Off
Off = System configuration can be
changed
On = System configuration is locked
3 — Reserved
4 — Reserved
5 Off Off = Power-on password is enabled
On = Power-on password is disabled
6 Off Off = No function
On = Clear NVRAM
7 — Reserved
8 — Reserved
9 — Reserved
10 — Reserved
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all
system configuration settings from both CMOS and NVRAM.

Component identification 12
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to
properly configure the server or data loss could occur.
System board LEDs
Item LED description Status
1 Power supply 1
failure
Red = Power supply 1 failed
Off = Normal
2 Power supply 2
(redundant) failure Red = Power supply 2 failed Off = Normal
NMI functionality
An NMI crash dump enables you to create crash dump files when a system is hung and not responding to
traditional debug mechanisms.
Crash dump log analysis is an essential part of diagnosing reliability problems such as hangs in operating
systems, device drivers, and applications. Many crashes freeze a system, and the only available action for
administrators is to cycle the system power. Resetting the system erases any information that might support
problem analysis, but the NMI feature preserves that information by performing a memory dump before a
hard reset.
To force the OS to invoke the NMI handler and generate a crash dump log, do either of the following:
•Short the NMI header pins.
•Use the iLO Virtual NMI feature.
For more information, see the whitepaper on the HP website
(http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf).

Component identification 13
SAS and SATA drive numbering
•Four-bay LFF drive model
•Eight-bay SFF drive model

Component identification 14
SAS and SATA drive LEDs
Item Description
1 Fault/UID LED (amber/blue)
2 Online LED (green)
SAS and SATA drive LED combinations
Online/activity
LED (green)
Fault/UID LED
(amber/blue)
Interpretation
On, off, or
flashing
Alternating amber and
blue The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a management
application.
On, off, or
flashing
Steadily blue
The drive is operating normally, and it has been selected by a
management application.
On Amber, flashing
regularly (1 Hz) A predictive failure alert has been received for this drive. Replace the drive as soon as possible.
On Off The drive is online, but it is not active currently.
Flashing regularly
(1 Hz)
Amber, flashing
regularly (1 Hz)
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is part of an array that is undergoing capacity
expansion or stripe migration, but a predictive failure alert has
been received for this drive. To minimize the risk of data loss, do
not replace the drive until the expansion or migration is complete.
Flashing regularly
(1 Hz)
Off Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is rebuilding, or it is part of an array that is undergoing
capacity expansion or stripe migration.
Flashing
irregularly
Amber, flashing
regularly (1 Hz) The drive is active, but a predictive failure alert has been received for this drive. Replace the drive as soon as possible.
Flashing
irregularly
Off The drive is active, and it is operating normally.

Component identification 15
Online/activity
LED (green) Fault/UID LED (amber/blue) Interpretation
Off
Steadily amber
A critical fault condition has been identified for this drive, and the
controller has placed it offline. Replace the drive as soon as
possible.
Off Amber, flashing
regularly (1 Hz) A predictive failure alert has been received for this drive. Replace the drive as soon as possible.
Off Off The drive is offline, a spare, or not configured as part of an array.
BBWC module LEDs
Item ID Color Description
1 Green System Power LED. This LED illuminates steadily when the
system is powered up and 12-V system power is available.
This power supply is used to maintain the battery charge
and provide supplementary power to the cache
microcontroller.
2 Green Auxiliary Power LED. This LED illuminates steadily when
3.3V auxiliary voltage is detected. The auxiliary voltage is
used to preserve BBWC data and is available any time that
the system power cords are connected to a power supply.
3 Amber Battery Health LED. To interpret the illumination patterns of
this LED, see the following table.
4 Green BBWC Status LED. To interpret the illumination patterns of
this LED, see the following table.

Component identification 16
LED3 pattern LED4 pattern Interpretation
— One blink every
two seconds The system is powered down, and the cache contains data that has not yet been written to the drives. Restore system power as soon as
possible to prevent data loss.
If 3.3 V auxiliary power is available, as indicated by LED 2, then data
preservation time is extended. If no auxiliary power is available, only
battery power preserves the data. A fully-charged battery can
normally preserve data for at least two days.
The battery lifetime also depends on the cache module size. For more
information, see the controller QuickSpecs on the HP Product Bulletin
website (http://www.hp.com/go/productbulletin).
— Double blink, then
pause The cache microcontroller is waiting for the host controller to communicate.
— One blink per
second The battery pack is below the minimum charge level and is being charged. Features that require a battery (such as write cache, capacity
expansion, stripe size migration, and RAID migration) are temporarily
unavailable until charging is complete. The recharge process takes
between 15 minutes and 2 hours, depending on the initial capacity of
the battery.
— Steady glow The battery pack is fully charged, and posted write data is stored in the
cache.
— Off The battery pack is fully charged, and write data is not posted in the
cache.
One blink per
second
One blink per
second
An alternating green and amber blink pattern indicates that the cache
microcontroller is executing from within its boot loader and receiving
new flash code from the host controller.
Steady glow — There is a short circuit across the battery terminals or within the battery
pack. BBWC features are disabled until the battery pack is replaced.
The life expectancy of a battery pack is typically more than three
years.
One blink per
second
— An open circuit is across the battery terminals or within the battery
pack. BBWC features are disabled until the battery pack is replaced.
The life expectancy of a battery pack is typically more than three
years.

Component identification 17
FBWC module LEDs
The FBWC module has two single-color LEDs (green and amber). The LEDs are duplicated on the reverse side
of the cache module to facilitate status viewing.
1 Green LED 2 Amber LED Interpretation
Off On A backup is in progress.
Flashing (1 Hz) On A restore is in progress.
Flashing (1 Hz) Off The capacitor pack is charging.
On Off The capacitor pack has completed charging.
Flashing (2 Hz)
Alternating with
amber LED
Flashing (2 Hz)
Alternating with
green LED
One of the following conditions exists:
•
The charging process has timed out.
•
The capacitor pack is not connected.
On On The flash code image failed to load.
Off Off The flash code is corrupt.

Component identification 18
Fan locations
Item Description
1 Rear system fan (for processor cooling)
2 Processor-heatsink fan assembly
3 Front system fan (for expansion board cooling

Operations 19
Operations
Power up the server
1. Connect each power cord to the server.
2. Connect each power cord to the power source.
3. Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes
from amber to green.
Power down the server
Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical
server data and programs.
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the
system.
To power down the server, use one of the following methods:
•Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server enters standby
mode.
•Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter
standby mode.
This method forces the server to enter standby mode without properly exiting applications and the OS.
If an application stops responding, you can use this method to force a shutdown.
•Use a virtual power button selection through iLO.
This method initiates a controlled remote shutdown of applications and the OS before the server enters
standby mode.
Before proceeding, verify the server is in standby mode by observing that the system power LED is amber.

Operations 20
Unlock and open the tower bezel
The tower bezel must be unlocked and opened to access the drive cage and media bays. It must be unlocked
to remove the access panel. The bezel must remain closed during normal server operations.
Remove the tower bezel
1. Unlock and open the tower bezel (on page 20).
2. Pull the bezel away from the front chassis.
Install the tower bezel
1. Insert the tabs on the tower bezel into the slots on the front chassis.