HP Neoware c50 - Thin Client User manual

HP Device Manager 3.8
User Manual

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© Copyright 2008 Hewlett-Packard
Development Company, L.P. The
information contained herein is subject to
change without notice.
Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other
countries.
Pentium is a trademark of Intel Corporation
in the U.S. and other countries.
Java is a US trademark of Sun
Microsystems, Inc.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
This document contains proprietary
information that is protected by copyright. No
part of this document may be photocopied,
reproduced, or translated to another
language without the prior written consent of
Hewlett-Packard Company.
First Edition (April 2008)

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HP Device Manager User Manual
Table of Contents
CHAPTER 1 Introduction 1
What is HP Device Manager? 1
Overview 2
Concepts 4
The Device Pane 4
Device Tree 4
Element 4
Task Template 4
Managed Device 5
OS Tabs 5
PXE 5
Repository 5
Task 5
Task Pane & Summary Pane 6
Template Pane 6
Status Bar 6
EWF 6
Agent Mode 6
Getting More Information 7
The Internet 7
Technical Support 7

Table of Contents
iv
About This Manual 7
Overview of Contents 7
Terms & Conventions 9
CHAPTER 2 Installing HP Device Manager 11
Introduction 11
System Requirements 12
Management Console 12
Management Server 12
Management Gateway 13
Management Agent 13
Third Party Software 13
Network Requirements 14
Installing HP Device Manager 16
Configuring DHCP Servers 30
Management Server Installed Separately to the
DHCP Server 30
Management Server Installed on DHCP Server
Machine 30
Adding DHCP Option 60 and 201 to an ISC DHCP
Server 32
Configuring a Linux DHCP Server 33
Configuring Routers 33
Uninstalling Device Manager 34
CHAPTER 3 Getting Started 37
Logging in to the HP Management Console 37
Configuring the Repository 39
Creating an FTP Repository 39
Management Console Overview 43
Client Discovery 45
HP Management Agent Broadcast 45
Discover Agent 45
Discover by DHCP Tag 49

Table of Contents
v
Agent Configuration 49
Adding Elements to the Repository 51
Importing an Element into the Repository 52
CHAPTER 4 Using the HP Management Console 57
Menu Item Overview 57
Toolbar Overview 62
Device Management 64
Device Tree Icons 65
Displaying Device Properties 66
Deleting Devices 67
Discovering Devices 68
Grouping Devices 71
Dynamic Grouping 71
Manual Grouping 75
Naming Grouping Properties 78
Changing Grouping Properties 79
Pre-assigning Devices to Groups 80
Editing the Device Filter 81
Filter Security 85
Searching for a Device in the Device Tree 86
Checking Network Connection Status 87
Printing Information About Devices & Tasks 89
Printing Device Information 89
Printing a Device Task Report 90
Shadowing Devices 91
Power Management 93
Task Template Management 94
Task Template Categories 94
Creating & Editing Task Templates 95
Adding a Template to Favorites 96
Using Template Sequence Templates 96
Importing & Exporting Task Templates 97
Task Management 98

Table of Contents
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Task Pane Icons 98
Applying Tasks to Devices 99
Displaying Task Properties 102
Configuring Task Parameters 103
Pausing Tasks 105
Continuing Tasks 106
Resending Tasks 106
Deleting Tasks 107
Displaying Task Logs 107
Opening VNC Viewer for Shadowing 108
Opening a Result Template 108
Device Status Tools 109
Status Walker 109
Status Snapshot 114
CHAPTER 5 Common Tasks 117
Performing a Task 117
Changing Connection Settings 119
Changing Device Settings 122
Configuring Network Settings 122
Configuring Display Settings 123
Configuring Time Settings 124
Configuring Write Filter Settings 125
Using File and Registry Templates 127
Merging File and Registry Templates 130
Copying Files 131
Remote Command Execution 134
Remote Execution of Windows Scripts 136
CHAPTER 6 Advanced Tasks 137
Snapins 137
Introduction 137
Applying a Snapin to a Thin Client 138
Images 145

Table of Contents
vii
Introduction 145
Images & Repository Management 145
Client BIOS Settings for PXE 146
Pulling a PXE Image From a Client 147
Pushing a PXE Image to a Client 150
Preparing an XPe Client for Image Distribution 152
Cloning an XPe Image 153
Updating Images 157
Changing Registry Settings 159
Getting Registry Settings 159
Installing an XPe Software Component 166
Transferring an XPe Software Component to the FTP
Repository 166
Installing an XPe Software Component on Client
Devices 169
Performing a Persistent Write Operation on NeoLinux 4.x
Devices 170
Adding Devices Using MAC Addresses 173
Configuring Agents 175
Setting Agent Parameters 175
Updating the Agent Version 176
CHAPTER 7 Configuration Management 177
User Management 177
Working With Users 177
Working With Groups 180
FTP Repositories 183
Configuring an FTP Repository 183
Deleting a Repository 184
Exporting a Repository 184
Importing a Repository 185
FTP Repository Selection for Templates 185
FTP Mappings 186
Listing Devices & their FTP Servers 186
Listing Subnets & their FTPs Servers 187

Table of Contents
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Filtering Devices or Subnets 188
Grouping Property Name 190
Task Parameters 191
Valid Time and Timeout 191
Write Filter Policy Setting 192
Task Settings 193
Status Walker Configuration 194
Licensing 195
Importing a New License 195
Authentication Management 196
Key Management 196
Gateway Access Control 201
Report Management 202
Adding a Report Template 202
Importing a Report Plug-in File 206
Generating a Report Using a Report Template 207
Alias Management 209
Device Version Alias 209
Subnet Address Alias 211
Exporting an Alias 212
Importing an Alias 212
Template Plugin Management 213
Importing a Template Plugin 213
Removing a Template Plugin 214
APPENDIX A Installing & Running JRE 215
Introduction 215
Windows-based Server Installation 215
Linux-based Server Installation 216
APPENDIX B Installing & Running MySQL 217
Installing MySQL on Linux-based Servers 217
Running MySQL on Linux-based Servers 218

Table of Contents
ix
APPENDIX C Error Code Reference 219
Error Codes 219
Index 239

Table of Contents
x

1
HP Device Manager User Manual
CHAPTER 1 Introduction
This chapter introduces HP Device Manager and describes the
scope of this User Manual.
What is HP Device Manager?
HP Device Manager is a server-based application that provides
sophisticated centralized administration capabilities for thin client
devices running HP software. Features of HP Device Manager
include:
•Centralized management of software configuration and
upgrades.
•A central server-based database.
•The ability to easily create, store and update tasks.
•The ability to report on work done and task status.
•The ability to access any file or the system registry in thin client
devices.
•XML-based task file.
•Design tool for administrator to create tasks.
•User-friendly graphical user interface.
•Easy and powerful repository management.
•Support for WAN environment.
•Windows®XPe device management.

Introduction
2 What is HP Device Manager?
•Easy to change Enhanced Write Filter setting for XPe Agent.
•The ability to adjust the response time.
•Communicate with Data Encryption and Data Compression
between HP Management Server and HP Management Gateway.
•Easy to set the work mode of Agent.
Overview HP Device Manager is structured as a Console - Server - Gateway
system.
HP Management Console
The HP Management Console is the user interface of HP Device
Manager. Several HP Management Consoles can interact with an HP
Management Server. The console allows system administrators to
view details for each controlled device, organize device trees, create
and maintain remote job definitions, and monitor tasks sent out to
devices.

Introduction
What is HP Device Manager? 3
HP Management Server
The HP Management Server controls agents through the HP Man-
agement Gateway. Tasks, stored as Task Templates on the server, can
be sent to each agent through each agent’s respective gateway to per-
form commands as required.
HP Management Gateway
The HP Management Gateway serves as the link between devices
and the HP Management Server. Devices register with the gateway
when they are started. The machine installed with the HP Manage-
ment Gateway also normally contains the PXE Server installed by
HP Device Manager.
Device Agent
The HP Management Agent is a software component installed on
thin client devices so that HP Device Manager can interact with
them. Agents are embedded into each HP operating system to enable
Device Manager to manage devices out-of-the-box (however, agents
on older devices may need to be upgraded). Agents get task
commands, execute the commands and report on their status.
FTP Server
The FTP server is where files are stored in a repository of compo-
nents, images, etc. that can be uploaded from or downloaded to the
agents at the request of the HP Management Server. You can create a
repository on more than one FTP server. The repository on an FTP
server is referred to as the "FTP Repository" in dialogs and in this
User Manual to distinguish it from the HP Management Server
Repository (the "Server Repository").

Introduction
4 Concepts
Concepts
The Device Pane The Device Pane is in the top-left of the Management Console’s
main screen. All thin clients of a selected product type that are
connected to the server are displayed in this pane.
This pane contains the Device Tree and the Grouping Scheme drop-
down menus.
Device Tree The Device Tree is the organized structure of all the managed
devices in the Management Console, displayed in the Device Pane,
on the top-left of the main screen.
The tree contains all the devices reported to the Management Server.
Devices can be automatically sorted and grouped according to their
attributes, or they can be dragged and dropped into arbitrary groups
when the devices are grouped by their customized extended
properties.
Tasks can be designated to groups of devices to meet their specific
needs.
Element An Element is a type of resource (such as a software component,
system image, diagnostic tool or agent file) stored in the Repository
which can be applied to a device using a particular template.
Task Template Task Templates are some of the tools administrators may use to
remotely control the devices. They are displayed in the Template
Pane. Each Task Template is an XML file that defines the configura-
tion change or software update that administrators want the remote
devices to do.
HP Device Manager provides a variety of built-in Task Templates
and many examples on how to manage remote devices, including
device name changes, network settings, home URL changes, ICA
connection clones, add/remove software components and so on.

Introduction
Concepts 5
Task Templates can be imported or exported by using tools on the
Management Console. New Task Templates can be downloaded
from HP’s FTP site, then imported to your HP Management Server.
Managed Device Managed device, client device, remote device, or device, as
mentioned in this manual, means a device managed by HP Device
Manager, such as a thin client.
OS Tabs OS Tabs enable you to select the different categories of Platform
Operating System that are controlled by HP Device Manager.
PXE PXE is a protocol defined on a foundation of industry-standard
Internet protocols and services that are widely deployed in the
industry (namely TCP/IP, DHCP, and TFTP).
HP Device Manager utilizes PXE to execute thin-client image
extraction and distribution.
Repository The Repository is a collection of elements which may consist of
software components, system images, diagnostic tools and agent
files stored on one or more FTP servers. The Repository actually
resides over several servers, these being the HP Management Server
Repository (the "Server Repository") and one or more FTP Server
Repositories (the "FTP Repository").
Task A task, or job, is the scheduled action to execute Task Templates to a
device or group of devices. To create a task, just drag and drop the
desired Task Template from the template pane to a device or a group
of devices in the device tree. Once executed, the details of the task
will be displayed in the Task Pane and the summaries will be
displayed in the Summary Pane.

Introduction
6 Concepts
Task Pane &
Summary Pane
The Task Pane and Summary Pane are in the bottom area of the
main Management Console window. They display the execution sta-
tus for each task. If there is more than one device for a listed task,
the status of each device will be listed.
Template Pane The Template Pane is in the top-right of the Management Console
main screen. The templates that are applicable to the listed client
devices are listed here.
Status Bar The Status Bar is shown at the very bottom of the main Management
Console window. Descriptions of various items in HP Device Man-
ager are displayed here when the mouse cursor moves over them; for
example, a description of each Device Pane icon is displayed when
the mouse cursor moves over each icon.
EWF Enhanced Write Filter (EWF) provides the ability to write-protect a
run-time image. By redirecting all write requests to either a separate
disk partition or RAM, EWF allows the run-time image to maintain
the appearance of a writeable run-time image. Additionally,
Enhanced Write Filter provides the ability to deploy a run-time
image onto read-only media, such as a CD-ROM.
Agent Mode Agent Mode is the mode of the Management Agent to acquire tasks
from the Management Gateway. Through configurations to the
Agent mode, the agent can work at the NAT network without Gate-
way. The Agent mode can be either Push mode or Pull mode. Push
mode means the gateway sends the available task to the agent, and
Pull mode means the agent would require the task from the gateway
at regular intervals.

Introduction
Getting More Information 7
Getting More Information
The Internet Current and archival information about HP products, including the
latest software updates, is available at:
http://www.hp.com
In addition, this user manual and other HP documentation are avail-
able at the HP web site for browsing or downloading.
Technical Support For technical support regarding HP products, call HP at +1-610-277-
8300 or request support using the form at:
http://www.hp.com/support/support_request.html
About This Manual
This manual explains how to use HP Device Manager version 3.8.
Occasionally it will refer to items displayed by client operating
systems. For a description of these items, please refer to the User
Manual for the type of client operating system being used.
Overview of
Contents
This manual is divided into the following chapters and appendices:
Chapter 1: Introduction
Introduces HP Device Manager and describes the scope
of this User Manual.
Chapter 2: Installing HP Device Manager
Describes the requirements for running HP Device
Manager and how to install it.
Chapter 3: Getting Started
Describes how to start using the HP Management
Console, set up a repository, and discover clients.

Introduction
8 About This Manual
Chapter 4: Using the HP Management Console
Covers the main functions of the Management Console,
including device management, task templates and task
management.
Chapter 5: Common Tasks
Describes how to use the Management Console to
change device settings, copy files and execute
commands.
Chapter 6: Advanced Tasks
Describes how to use snapins, images, change registry
settings, install XPe software components, and set the
agent mode.
Chapter 7: Configuration Management
Explains the administration of the console, working
with users, advanced server configuration, and
licensing.
Appendix A: Installing & Running JRE
Describes how to install and run the Java®Runtime
Environment.
Appendix B: Installing & Running MySQL
Describes how to install and run MySQL.
Appendix C: Error Code Reference
Explains the meaning of error codes which may be
generated by HP Device Manager.

Introduction
About This Manual 9
Terms &
Conventions
The following terms and conventions are used in this manual:
devices, clients and thin clients
The terms "devices", "clients", "thin clients" are interchangeable and
refer to any client devices that are running HP software.
keys to press
When you need to press two or more keys together at the same time,
such as the Ctrl key and the Ckey, this will be indicated by a plus
character inbetween the key names, which will be highlighted. For
example: Ctrl + C. The "+" character does not represent a key to be
pressed.
double-click
To "double-click" means to click the left mouse button twice in
quick succession when the mouse pointer is on a particular item on
the display, such as an icon. You should use the left mouse button
unless specifically told otherwise.
drag
To "drag" means to position the mouse pointer on an item on the dis-
play (such as the edge of a window), then hold down the left mouse
button and move the mouse while keeping the button held down.

Introduction
10 About This Manual