HP AU183AA - 2TB Personal Media Drive Use and maintenance manual

Limited Warranty and Support Guide
Guide de garantie limitée et d’assistance technique
Garantía limitada y Guía de soporte
Begränsad garanti och supporthandbok
Begrenset garanti og support
Handleiding voor beperkte garantie en ondersteuning
Guida alla garanzia limitata e all’assistenza
Beschränkte Gewährleistung und Support-Leitfaden
Rajoitettu takuu- ja tukiopas
Vejledning om begrænset garanti og support
Manual de Suporte e Garantia Limitada
Sınırlı Garanti ve Destek Kılavuzu
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Limited Warranty and Technical Support Statement
Duration
Hardware: 1 year Limited Warranty*
Software: 30 days Technical Support*
*The warranty period may be longer in certain countries/regions. Please check with the seller of the
product or consult the HP Web site at http://www.hp.com
Hardware Limited Warranty
This Limited Warranty applies only to HP-branded and Compaq-branded hardware products
(HP Products) sold by Hewlett-Packard Company, its worldwide subsidiaries, affiliates, authorized
resellers, or country/region distributors (HP) with this Limited Warranty. The term “HP Product” is limited
to the hardware components and required firmware. The term “HP Product” DOES NOT include any
software applications or programs, non-HP products, or non-HP branded peripherals.
HP warrants to you that the HP Products specified above will be free from defects in materials or
workmanship under normal use for the duration of the warranty period specified above. The warranty
period starts on your date of purchase. Your dated sales or delivery receipt is your proof of the purchase
date. You may be required to provide proof of purchase as a condition of receiving warranty service.
To the extent permitted by local law, HP Products, and any replacement products or parts, may contain
new and used materials equivalent to new in performance and reliability. Any replacement product
or part will also have functionality at least equal to that of the product or part being replaced.
Replacement products and parts are warranted to be free from defects in material or workmanship for
90 days or, for the remainder of the applicable warranty period of the HP Product they are replacing or
in which they are installed, whichever is longer.
If HP receives, during the warranty period, notice of a defect in any HP Product that is covered by this
Limited Warranty, HP will repair or replace the product, at HP’s option. HP shall have no obligation to
repair, replace, or refund until you return the defective product to HP. If your HP Product has recurring
failures, at HP’s option, HP may provide you a replacement of HP’s choosing that is the same or
equivalent in performance or a refund of your purchase price instead of a replacement.

Exclusions
HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE UNINTERRUPTED OR
ERROR-FREE. HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE
TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT.
This Limited Warranty does not apply to expendable or consumable parts or to any product with a serial
number removed or if damaged or defective (a) due to accident, misuse, abuse, contamination, virus
infection, improper or inadequate maintenance or calibration or other external causes; (b) by software,
interfacing, parts or supplies not supplied by HP; (c) improper site preparation or maintenance; (d) loss or
damage in transit; or (e) by modification or service by other than HP or an HP authorized service
provider.
AS A PRECAUTION AGAINST ALTERATION OR LOSS OF DATA, PERIODICALLY BACK UP THE DATA
STORED ON HARD DRIVES OR OTHER STORAGE DEVICES. BEFORE RETURNING ANY UNIT FOR
SERVICE, BACK UP DATA AND REMOVE CONFIDENTIAL, PROPRIETARY, OR PERSONAL DATA. TO
THE EXTENT PERMITTED BY LOCAL LAW, HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF
PROGRAMS OR DATA OR FOR THE RESTORATION OF ANY PROGRAMS OR DATA OTHER THAN
HP PREINSTALLED SOFTWARE.
Limitations of Warranty/Local Laws
EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, HP MAKES NO OTHER WARRANTIES
OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HP EXPRESSLY DISCLAIMS ALL
WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED
WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE APPLICABLE
WARRANTY PERIOD.
SOME STATES OR COUNTRIES/REGIONS DO NOT ALLOW A LIMITATION ON HOW LONG AN
IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS OR OF A CONSUMER’S STATUTORY
RIGHTS. IN SUCH STATES OR COUNTRIES/REGIONS, SOME EXCLUSIONS OR LIMITATIONS OF THIS
LIMITED WARRANTY MAY NOT APPLY TO YOU.
This Limited Warranty is applicable in all countries/regions and may be enforced in any country/region
where HP or its authorized service providers offer warranty service. Warranty service availability and
response times may vary from country/region to country/region and may be subject to registration
requirements in the country/region of purchase. Your HP authorized service provider can provide you
with details.

This Limited Warranty gives you specific legal rights. You may also have other rights that may vary from
state to state or country/region to country/region. You are advised to consult applicable state or
country/region laws for a full determination of your rights.
THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE
MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Limitations of Liability
To the extent allowed by local law, the remedies provided in this statement are your sole and exclusive
remedies. These terms and conditions supersede any prior agreements or representations, including those
made in HP sales literature or advice given to you by or on behalf of HP in connection with your
purchase.
TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH
IN THIS STATEMENT, IN NO EVENT SHALL HP BE LIABLE FOR ANY DAMAGES CAUSED BY THE
PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY DIRECT, INDIRECT,
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT,
OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITIES OF SUCH
DAMAGES. HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A
THIRD PARTY.
Options and Software Limited Warranties
Your Option Limited Warranty is a one (1) year (HP Option Limited Warranty Period) parts replacement
warranty on any HP-branded or Compaq-branded options (HP Options). If your HP Option is installed in
an HP Hardware Product, HP may provide warranty service either for the HP Option Limited
Warranty Period or the remaining Limited Warranty Period of the HP Hardware Product in which the
HP Option is being installed, whichever period is the longer but not to exceed three (3) years from the
date you purchased the HP Option. The HP Option Limited Warranty Period starts on your date of
purchase. Your dated sales or delivery receipt, showing the date of purchase, is your start date. Non-HP
options are provided, to the extent permitted by local law, “AS IS”. Non-HP manufacturers and suppliers
may provide warranties directly to you.
EXCEPT AS PROVIDED IN ANY SOFTWARE END-USER LICENSE OR PROGRAM LICENSE AGREEMENT,
OR IF OTHERWISE REQUIRED BY LOCAL LAW, SOFTWARE, INCLUDING THE OPERATING SYSTEM OR
ANY SOFTWARE PREINSTALLED BY HP ARE PROVIDED “AS IS”.

Software Technical Support
HP provides software technical support for HP Software, HP pre-installed third-party software and
third-party software purchased from HP and is available through electronic media and telephone, for
30 days from date of purchase.
Contacting HP
If you need warranty or technical support during the warranty support period, you can locate the
HP Support location nearest you at: http://www.hp.com/support
When you contact HP or an authorized HP service provider, please have available the product model
name and model number, the applicable error messages, and the type of operating system.
HP Customer Care Online
Visit the HP Customer Care Support Web site at http://www.hp.com/support for up-to-date
information 24 hours a day, seven days a week. You’ll find troubleshooting documents, maintenance and
efficiency tips, and ideas for using your product.
Where is my User’s Guide?
The User’s Guide is on the Media Drive.
1Click the Windows Start Button®on the taskbar, click Computer, and then double-click the
HP Media Drive icon.
2Open the PMD folder.
3Double-click the HPDI.exe.
4When prompted, save the User’s Guide to your computer.
Obtaining Hardware Warranty Repair Service
To obtain hardware warranty service, call Customer Care or a participating authorized HP Personal
Computer Repair Center at one of the numbers listed below.

Customer Care Phone Numbers
Use the HP Customer Care number below during and after your product’s warranty period. Support is
provided free of charge during the warranty period. A per-incident charge applies after the warranty
period.
NOTE: Long distance charges may apply.
During Warranty Period
US
Free phone support is available for customers whose media drives are still within their stated warranty
period.
1-800-474-6836 (800-HP-invent)
Canada
HP Customer Care in English and French
1-800-474-6836 (800-HP-invent)
Europe
Austria 0820 87 4417
Belgium 070 300 004
Denmark 70202845
Finland 0203-66-767
France 0892-696022
Germany 0180 5652 180
Italy 848-800-871
Netherlands 0900-2020-165
Norway 0815 62 070
Portugal 0808-201-492
Republic of
Ireland 01890 92 39 02
Spain 902-010-059
Sweden 077-120-4765
Switzerland 0848-672 672
Turkey Istanbul, Ankara,
Izmir, Bursa:
444 0307
Other cities in Turkey:
212 444 0307
United Kingdom 0870-010-4320

Asia/Pacific
Australia 1-300-721-147
China 800-820-6616
Hong Kong SAR 2802-4098
India 1-800-114772
Indonesia 21-350-3408
Japan Toll-Free:
0120-330309
For mobile:
03-6830-1870
Korea 1588-3003
Malaysia 1-800-8588
New Zealand 0-800-441-147
Philippines 2-867-3551
Singapore 6272 5300
Taiwan 8722-8000
Thailand (2) 353-9000
Latin America
Brazil 0-800-709-7751
São Paulo:
55-11-4004-7751
Mexico 800/474-6836
Mexico City 55-5258-9922
Returning a Media Drive
If your HP Media Drive requires replacement and is under warranty, call the appropriate number for your
country/region.
If your HP Media Drive is out of warranty, you can replace the drive for a fee. HP does not repair drives.
For out-of-warranty replacement options, call the appropriate number for your country/region to receive
instructions.

DECLARATION OF CONFORMITY
According to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name: Hewlett-Packard Company
Manufacturer’s Address: Hewlett-Packard Company
10955 Tantau Avenue, Bldg 45NM
Cupertino, CA 95014
declares, that the product(s)
Product: Disc Drive
Model Number(s): pd0000, hd0000
Product Options: All, (including refurbish)
conforms to the following Product Specifications:
Safety: IEC 60950: 1999 / EN60950-1: 2001
GB4943: 2001
EMC: CISPR 22: 1997 / EN 55022: 1998 +A1:2000 +A2:2003, Class B
CISPR 24: 1997 / EN 55024:+1998 +A1:2001 +A2:2003
IEC 61000-3-2:2000 / EN 61000-3-2: 2000
IEC 61000-3-3:1994 + A1: 2001 / EN 61000-3-3: 1995 + A1: 2001
GB9254: 1998
FCC Title 47 CFR, Part 15 Class B / ICES-002, issue 2
AS/NZS CISPR 22: 2002
Supplementary Information:
The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC, the EMC
Directive 89/336/EEC and the R&TTE Directive 1999/5/EC and carries the “CE Marking” accordingly.
This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Cupertino, CA USA January 16, 2007
For regulatory compliance information only, contact:
Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Pty Ltd., 31-41 Joseph Street, Blackburn,
Victoria 3130
European Contact: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Straße 140, 71034 Böblingen, Germany
(FAX: [phone])
North America Contact: Hardware Quality Eng. Manager, Hewlett-Packard, CPC, 10955 Tantau Avenue,
Bldg 45NM, Cupertino, CA 95015-4010 Phone: [phone]

Safety Information
WARNING: Text set off in this manner indicates that failure to follow directions
could result in damage to equipment, loss of information, bodily harm, or loss
of life.
WARNING: When using this device, basic safety precautions should always be
followed to reduce the risk of fire, electric shock, and injury to persons,
including the following:
•Do not use this product near water; for example, near a bathtub, wash bowl,
kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.
Additional Safety Information
This product has not been evaluated for connection to an “IT” power system (an AC distribution system
with no direct connection to earth, according to IEC 60950).
AC Power Safety Warning
Proper Electrical Connection (Norway and Sweden only)
Advarsel: Apparatet må kun tilkoples jordet stikkontakt.
Varning! Apparaten skall anslutas till jordat uttag när den ansluts till ett
nätverk.
WARNING: Install the drive near an AC outlet. The AC power cord is your
drive’s main AC disconnecting device and must be easily accessible at all times.
For your safety, the power cord provided with your drive has a grounded plug.
Always use the power cord with a properly grounded wall outlet, to avoid the
risk of electrical shock.