HP STORAGEWORKS ALL-IN-ONE STORAGE SYSTEM User manual

HP StorageWorks
Ultrium Half-Height SAS Tape Drives
User Guide
Part number: EH957-90905
Fourth edition: November 2009

Legal and notice information
© Copyright Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set
forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Linear Tape-Open LTO, the LTO Logo, Ultrium and the Ultrium Logo are registered trademarks of HP, IBM and Quantum in the
US and other countries.
Microsoft, Windows, Windows XP, and Windows NT are U.S. registered trademarks of Microsoft Corporation.
UNIX is a registered trademark of The Open Group.

Contents
About this guide ................................................................................... 9
Intended audience ...................................................................................................................... 9
Related documentation ................................................................................................................ 9
Document conventions and symbols ............................................................................................... 9
HP technical support ................................................................................................................. 10
Product warranties .................................................................................................................... 10
Registering your tape drive ......................................................................................................... 11
Subscription service .................................................................................................................. 11
HP websites ............................................................................................................................. 11
Documentation feedback ........................................................................................................... 11
1 Before you start ................................................................................ 13
Your HP StorageWorks tape drive ............................................................................................... 13
Which operating systems are supported? ..................................................................................... 14
Power specifications .................................................................................................................. 14
How do I connect the drive to my server? ..................................................................................... 14
Refer to www.hp.com/go/connect ....................................................................................... 14
Internal drives .................................................................................................................... 14
External drives ................................................................................................................... 16
Rackmount drives ............................................................................................................... 16
Using the HP StorageWorks Tape CD-ROM .................................................................................. 16
2 Drivers and backup software ............................................................. 17
Install drivers ............................................................................................................................ 17
Installing on Windows ........................................................................................................ 17
Installing on Linux and UNIX ................................................................................................ 17
Installing on IA64 ............................................................................................................... 17
Upgrade backup software .......................................................................................................... 18
Enabling encryption .................................................................................................................. 18
3 Installing an internal Ultrium tape drive .............................................. 19
Before you start ........................................................................................................................ 19
Mounting requirements .............................................................................................................. 20
Remove server cover - all servers ................................................................................................. 21
Attach mounting hardware - some servers .................................................................................... 21
HP ProLiant servers ............................................................................................................. 22
Mounting rails ............................................................................................................. 22
Mounting screws .......................................................................................................... 22
Other servers ..................................................................................................................... 23
Install drive - all servers .............................................................................................................. 23
Connect SAS and power cords ................................................................................................... 24
Supplied SAS cable ............................................................................................................ 24
Option 1: Connect to a new HBA (all servers) ........................................................................ 26
Option 2: Connect cable to spare port on host SAS controller .................................................. 28
Ultrium Half-Height SAS Tape Drives 3

Option 3: Connect cable to port on host SAS controller and replace existing SAS cable .............. 31
Secure the drive - all servers ....................................................................................................... 35
Mounting hardware used .................................................................................................... 35
No mounting hardware used ............................................................................................... 36
Reboot the server ...................................................................................................................... 36
4 Installing an external Ultrium tape drive .............................................. 37
Before you start ........................................................................................................................ 37
Connecting the tape drive to an external SAS port ........................................................................ 38
Reboot the server ..................................................................................................................... 39
5 Verify installation ............................................................................. 41
6 Operating your tape drive ................................................................. 43
Your HP StorageWorks tape drive ............................................................................................... 43
HP StorageWorks LTO-5 Ultrium tape drives ........................................................................... 43
All other Ultrium tape drives ................................................................................................. 43
Loading a cartridge .................................................................................................................. 45
Unloading a cartridge ............................................................................................................... 45
Removing power from the drive ................................................................................................... 46
7 Use the correct media ....................................................................... 47
Cartridges ............................................................................................................................... 47
Cleaning cartridges ............................................................................................................ 47
Data cartridges .................................................................................................................. 47
HP Ultrium WORM data cartridges ............................................................................................. 48
Ultrium LTO-5 tape drives and partitioning .................................................................................... 49
Ultrium LTO-5 and LTO-4 tape drives and encryption ...................................................................... 49
When should I use encryption? ............................................................................................ 49
How do I enable encryption? ............................................................................................... 49
When will I be asked to enter the key? .................................................................................. 50
What happens if I don't remember the key? ........................................................................... 50
Does encryption affect tape drive performance? ..................................................................... 50
Does the tape drive encrypt media in an earlier Ultrium format? ............................................... 50
Where can I get more information? ...................................................................................... 50
Write protecting cartridges ......................................................................................................... 51
Cleaning the tape drive ............................................................................................................. 52
Handling cartridges .................................................................................................................. 52
Operating and storage environment ............................................................................................ 52
8 Using HP OBDR ............................................................................... 53
Compatibility ........................................................................................................................... 53
What does HP OBDR do? ......................................................................................................... 53
Remote disaster recovery (ProLiant servers only) ............................................................................ 54
Testing for compatibility ............................................................................................................. 54
Running HP OBDR .................................................................................................................... 54
If restore fails ..................................................................................................................... 55
9 Diagnostic Tools and Performance ..................................................... 57
HP TapeAssure ......................................................................................................................... 57
HP Library & Tape Tools ............................................................................................................ 57
Troubleshooting with Library & Tape Tools ............................................................................. 57
4

Performance Assessment Tools .................................................................................................... 58
Optimizing performance ..................................................................................................... 58
Can your system deliver the required performance? ................................................................ 58
10 Troubleshooting ............................................................................. 61
General Procedure .................................................................................................................... 61
Understanding LED sequences .................................................................................................... 63
Encryption LED, Ultrium 3000 models only ............................................................................ 65
Problems with cartridges ............................................................................................................ 66
The cartridge is jammed ...................................................................................................... 66
The drive will not accept the cartridge (or ejects it immediately) ................................................ 68
Encryption troubleshooting ......................................................................................................... 69
11 Replacing a tape drive .................................................................... 71
To disconnect your drive ............................................................................................................ 71
To reconnect your tape drive ...................................................................................................... 71
Index ................................................................................................. 73
Ultrium Half-Height SAS Tape Drives 5

Figures
Front view of Ultrium external tape drive .................................................................... 131
SAS with power cable supplied with Ultrium 3000 internal tape drives .......................... 152
SAS without power cable supplied with Ultrium 1760, 920 and 448 internal tape
drives .................................................................................................................... 15
3
SAS cable supplied with external tape drives .............................................................. 164
Decision tree for connecting an internal tape drive to an internal SAS port ..................... 205
Attaching mounting rails .......................................................................................... 226
Attaching locating screws in a typical HP ProLiant ML350 or ML370 .............................. 237
Installing tape drive ................................................................................................. 248
SAS cable supplied with LTO-5 Ultrium 3000 tape drives ............................................. 259
SAS cable supplied with all other Ultrium tape drives ................................................... 2510
Cabling to a new HBA ............................................................................................ 2611
Connecting cables to the Ultrium 3000 tape drive ....................................................... 2712
Connecting cables to all other LTO tape drives ............................................................ 2713
Cabling to the spare SAS port (some HP ProLiant servers) ............................................. 2914
Connecting cables to the Ultrium 3000 tape drive ....................................................... 3015
Connecting cables to all other LTO tape drives ............................................................ 3016
Removing the existing SAS cable ............................................................................... 3217
Cable routing with replacement SAS cable ................................................................. 3318
Connecting cables to the Ultrium 3000 tape drive ....................................................... 3419
Connecting cables to all other LTO tape drives ............................................................ 3420
Securing drive, mounting hardware used .................................................................... 3521
Securing drive, no mounting hardware used ............................................................... 3622
Supplied SAS external cable (connect to external port) ................................................. 3723
Connecting the SAS cable to the server ...................................................................... 3824
Connecting the cables to the tape drive ..................................................................... 3925
Front view of Ultrium 3000 external tape drive ............................................................ 4326
Front view of earlier Ultrium external tape drives ......................................................... 4427
Inserting a cartridge ................................................................................................ 4528
Ejecting a cartridge ................................................................................................. 4629
Write protecting a cartridge ..................................................................................... 5130
Inserting cartridge for OBDR .................................................................................... 5431
6

Powering on in OBDR mode ..................................................................................... 5532
Front view of Ultrium 3000 external tape drive ............................................................ 6333
Ultrium Half-Height SAS Tape Drives 7

Tables
Document conventions ............................................................................................... 91
Power specifications for Ultrium half-height tape drives ................................................. 142
Data cartridge compatibility ..................................................................................... 483
Environmental specifications for Ultrium tape drives ..................................................... 624
Clean, Tape, Drive and Ready LED sequences ............................................................ 635
Encryption LED, Ultrium 3000 tape drives ................................................................... 656
Data cartridge compatibility ..................................................................................... 687
8

About this guide
This guide provides information about:
•Installing the HP StorageWorks Ultrium SAS half-height tape drive
•Using the HP StorageWorks Ultrium SAS half-height tape drive
•Troubleshooting the HP StorageWorks Ultrium SAS half-height tape drive
Intended audience
This guide is intended for users who install, operate and maintain the HP StorageWorks Ultrium
half-height tape drive.
Related documentation
In addition to this guide, the following document provides related information:
•‘Start here' poster for an overview of the installation information in this guide (available in English,
French, German and Japanese)
•Beginners' Guide to SAS
You can find these documents from the Manuals page of the HP Business Support Center website:
http://www.hp.com/support/manuals
In the Storage section, click Tape Storage and Media and then select your product.
Document conventions and symbols
Table 1 Document conventions
ElementConvention
Cross-reference links and e-mail addressesBlue text: Table 1 on page 9
website addressesBlue, underlined text: http://www.hp.com
•Keys that are pressed
•Text typed into a GUI element, such as a box
•GUI elements that are clicked or selected, such as menu
and list items, buttons, tabs, and check boxes
Bold text
Text emphasisItalic text
Ultrium Half-Height SAS Tape Drives 9

ElementConvention
•File and directory names
•System output
•Code
•Commands, their arguments, and argument values
Monospace text
•Code variables
•Command variables
Monospace, italic text
Emphasized monospace text
Monospace, bold text
WARNING!
Indicates that failure to follow directions could result in bodily harm or death.
CAUTION:
Indicates that failure to follow directions could result in damage to equipment or data.
IMPORTANT:
Provides clarifying information or specific instructions.
NOTE:
Provides additional information.
HP technical support
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
Before contacting HP, collect the following information:
•Product model names and numbers
•Technical support registration number (if applicable)
•Product serial numbers
•Error messages
•Operating system type and revision level
•Detailed questions
Product warranties
For information about HP StorageWorks product warranties, see the warranty information website:
About this guide10

http://www.hp.com/go/storagewarranty
Registering your tape drive
Once you have installed and tested your HP StorageWorks Ultrium tape drive, please take a few
minutes to register your product on the following website:
http://www.register.hp.com
To ensure your registration is complete, there are a number of questions on the electronic form that
are mandatory. Other questions are optional. However, the more you feel able to complete, the better
HP can meet your needs.
Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business website:
http://www.hp.com/go/e-updates
After registering, you will receive e-mail notification of product enhancements, new driver versions,
firmware updates, and other product resources.
After signing up, you can quickly locate your products by selecting Business support and then Storage
under Product Category.
HP websites
For additional information, see the following HP websites:
•http://www.hp.com
•http://www.hp.com/go/storage
•http://www.hp.com/service_locator
•http://www.hp.com/support/manuals
•http://www.hp.com/support/downloads
Documentation feedback
HP welcomes your feedback.
To make comments and suggestions about product documentation, please send a message to
[e-mail]. All submissions become the property of HP.
Ultrium Half-Height SAS Tape Drives 11

About this guide12

1 Before you start
In this chapter:
•“Your HP StorageWorks tape drive”on page 13
•“Refer to www.hp.com/go/connect”on page 14
•“Which operating systems are supported?”on page 14
•“Power specifications”on page 14
•“How do I connect the drive to my server?”on page 14
•“Using the HP StorageWorks Tape CD-ROM”on page 16
Your HP StorageWorks tape drive
This guide describes how to install and operate the following HP StorageWorks Ultrium tape drives:
•HP StorageWorks LTO-5 Ultrium 3000 internal and external tape drives
•HP StorageWorks LTO-4 Ultrium 1760 internal and external tape drives
•HP StorageWorks LTO-3 Ultrium 920 internal and external tape drives
•HP StorageWorks LTO-2 Ultrium 448 internal and external tape drives
For a detailed product specification, please refer to our World Wide Web site (http://www.hp.com/
go/tape).
5. Tape LED1. Cartridge door
6. Drive LED2. On/Off switch (external drives only)
7. Ready LED3. Encryption LED (only on Ultrium 3000 tape drives)
8. Eject button4. Clean LED
Figure 1 Front view of Ultrium external tape drive
.
Ultrium Half-Height SAS Tape Drives 13

Which operating systems are supported?
HP StorageWorks Ultrium drives can be connected to servers running under Windows®, Linux, UNIX
and other major operating systems. Refer to the “Software Compatibility”section on our “HP
StorageWorks Tape Compatibility”web site (http://www.hp.com/go/connect/) for the most recent
information about the operating system versions that are supported.
Power specifications
For a detailed product specification, please refer to our World Wide Web site (http://www.hp.com).
Table 2 Power specifications for Ultrium half-height tape drives
All other Ultrium half-height tape drivesUltrium 3000
13 Watts idle,
20 Watts typical,
33 Watts maximum
7.5 Watts idle,
24 Watts typical,
40 Watts maximum
Power con-
sumption
+5V @ 2.5A typical
+5V @ 2.5A maximum
+12V @ 0.7A typical
+12V @ 2.1A maximum
+5V @ 4.1A typical
+5V @ 4.3A maximum
+12V @ 0.75A typical
+12V @ 2.3A maximum
Power require-
ments
100–240 VAC, 50-60 Hz, auto-ranging,
0.7A maximum
100–240 VAC, 50-60 Hz, auto-ranging, 0.8A
maximum
Power require-
ments, extern-
al tape drives
How do I connect the drive to my server?
Refer to www.hp.com/go/connect
Installation requires a SAS host controller or host bus adapter (HBA) that supports tape.
The recommended way of connecting a tape drive to your HP or non-HP SAS server, is to purchase
and install one of the supported HBAs. Always refer to http://www.hp.com/go/connect BEFORE you
install your tape drive to ensure that you are connecting to a supported HBA running the recommended
firmware version. Be sure to check the details of the specific tape drive and server combination that
you require.
Internal drives
The tape drive is installed into a spare drive bay in your server and is attached to the host server's
internal SAS controller or SAS host bus adapter.
You need one industry-standard, 5¼-inch, half-height bay in which to install the HP StorageWorks
Ultrium tape drive. Different models of server require different mounting methods. Refer to your server
documentation for detailed information. See also “Installing an internal Ultrium tape drive”on page 19.
Before you start14

The cable supplied with the tape drive is suitable for connecting to a mini-SAS (SFF-8086/8087)
connector on a dedicated HBA or on the server's SAS controller. If your server has a SAS 4i connector
(SFF-8484), a suitable cable is available, but must be purchased separately.
NOTE:
Power for the Ultrium 3000 tape drive is supplied through the SAS cable. For all earlier models of
tape drive, a separate power cable is required, see https://www.hp.com/go/connect.
4. Unused second branch on supplied cable1. Mini-SAS connector to server
5. Tie wrap2. SAS connector to tape drive
6. Cover on unused SAS connector3. Power connector to server's power supply
Figure 2 SAS with power cable supplied with Ultrium 3000 internal tape drives
.
3. Unused second branch on supplied cable1. Mini-SAS connector to server
4. Tie wrap2. SAS connector to tape drive
5. Cover on unused SAS connector
Figure 3 SAS without power cable supplied with Ultrium 1760, 920 and 448 internal tape drives
.
Ultrium Half-Height SAS Tape Drives 15

CAUTION:
With all tape drives prior to Ultrium 3000, never use a cable where power is supplied through the
SAS connector because this may damage the drive. Always use a spare power cord from the server's
internal power supply to the conventional power connector on the drive itself.
See “Connect SAS and power cables”on page 24 for detailed instructions on connecting the SAS
cable.
External drives
External tape drives must be connected to an external port. The cable supplied with the tape drive is
suitable for connecting to an external Mini-SAS (SFF-8088) port on a dedicated HBA (recommended)
or the host SAS controller. If your server has an external Infiniband (SFF-8470) connector, a suitable
cable is available, but must be purchased separately, see https://www.hp.com/go/connect.
Figure 4 SAS cable supplied with external tape drives
.
For detailed instructions on connecting the external SAS tape drive, see
“Installing an external Ultrium tape drive”on page 37.
Rackmount drives
Specific installation instructions for rackmount drives are not included in this guide. Refer to http://
www.hp.com/go/rackmount for the most up-to-date information.
Using the HP StorageWorks Tape CD-ROM
The HP StorageWorks Tape CD-ROM is a central source of information about your tape drive with
utilities for getting the best performance from your tape drive.
Use the HP StorageWorks Tape CD-ROM to check installation, as described in this guide, and to
verify and troubleshoot performance after installation. It helps you to:
•Install your product, which includes access to drivers, and performance information and tools
•Learn about your product
•Register your product
•Buy media online
•Troubleshoot with HP Library & Tape Tools
Before you start16

2 Drivers and backup software
In this chapter:
•“Install drivers”on page 17
•“Upgrade backup software”on page 18
Install drivers
NOTE:
The HP Tape driver is suitable for use in most applications, but refer also to the documentation of your
software application to ensure you are using the recommended driver.
Installing on Windows
The driver available from Microsoft update is acceptable, but the HP Tape driver provides better
support for all the features of your new tape drive.
The CD-ROM contains a driver install package for supported Microsoft Windows operating systems
(see also http://www.hp.com/go/connect). We recommend that you use the installer package on
the HP StorageWorks CD-ROM to install the drivers BEFORE you connect the tape drive.
NOTE:
If you prefer to use Windows Device Manager to install the tape drivers manually, you will find them
in the drivers directory on the CD-ROM.
Updates to the drivers may be provided from time to time on the HP support web site (http://
www.hp.com/support). We recommend that these are installed after using the installer on the CD-ROM.
Installing on Linux and UNIX
The recommended backup applications use the operating system's standard, built-in device drivers.
To upgrade drivers we recommend that you patch to the latest version of the operating system or
configure device files, as described in the UNIX, Linux and OpenVMS Configuration Guide on the
CD-ROM.
Installing on IA64
If you are installing on an IA64 system, such as an HP Integrity server, check http://www.hp.com/
go/connect for the latest information on the availability of backup application upgrades and drivers.
Ultrium Half-Height SAS Tape Drives 17

Upgrade backup software
It is important to check http://www.hp.com/go/connect for software compatibility and install any
recommended upgrades.
For optimum performance it is important to use a backup application that is appropriate for your
system's configuration. In a direct attach configuration, where the tape drive is attached to a standalone
server, you can use backup software that is designed for a single server environment. In network
configurations you will need backup software that supports enterprise environments. HP, Symantec,
EMC, Yosemite and Computer Associates all provide suitable products. Further details about these
and other products that may be appropriate can be found on our connectivity web site.
1. Go to our connectivity web site: http://www.hp.com/go/connect and select tape backup.
2. Select software compatibility.
3. Select your combination of operating system and tape drive model in the table. A list of supported
backup applications is displayed. This will also tell you whether your configuration is compatible
with HP One-Button Disaster Recovery, HP OBDR. (All HP StorageWorks Ultrium tape drives
support HP OBDR. However, you can only use this feature if your system configuration and
backup application also support it. See “Compatibility”on page 53.)
4. Make sure you have a backup application that supports HP StorageWorks Ultrium tape drives
and download any upgrades or patches, if required.
Enabling encryption
The HP Ultrium 3000 and Ultrium 1760 tape drives include hardware capable of performing data
encryption while writing and data decryption while reading, both at full speed. This is only possible
with Ultrium 3 TB and Ultrium 1.6 TB media. See also
“Ultrium LTO-4 tape drives and encryption”on page 49.
If you wish to make use of the encryption capability, you must enable this feature via the backup
software application. Refer to http://www.hp.com/go/connect to find out which applications support
this advanced data protection capability.
Drivers and backup software18

3 Installing an internal Ultrium tape drive
In this chapter:
•“Before you start”on page 19
•“Mounting requirements”on page 20
•“Remove server cover - all servers”on page 21
•“Attach mounting hardware - some servers”on page 21
•“Install drive - all servers”on page 23
•“Connect SAS and power cables”on page 24
•“Secure the drive - all servers”on page 35
•“Reboot the server”on page 36
NOTE:
If you are installing an external Ultrium tape drive, please refer to
“Installing an external Ultrium tape drive”on page 37.
Before you start
Always refer to http://www.hp.com/go/connect to find out which cabling option is appropriate for
your combination of server and tape drive.
Select tape backup and navigate down to the Hardware Compatibility table for your make of server.
The server/tape drive matrix shows top-level compatibility, but be sure to click on the tick for your
combination of server and tape drive to display a further page with detailed connectivity information.
The internal tape drive may be installed in one of three configurations, each of which is described in
more detail in “Connect SAS and power cables”on page 24:
•Purchase and install an additional SAS HBA and connect the tape drive to the new HBA. This
configuration is suitable for HP and non-HP servers. This is described as Option 1.
•Use the existing SAS controller and connect the tape drive to a spare SAS port on the host SAS
controller. This cabling option is suitable for some HP ProLiant servers only. It is described as
Option 2.
•Use the existing SAS controller, but replace one of the existing SAS cables to the hard disk drive
bays. This requires some recabling inside the server, and may also disconnect one of the hard
disk drive bays. This configuration is suitable for some HP ProLiant servers only and, if it does
disconnect a hard disk drive bay, you must be sure that the bay is not required for use. Do not
move a hard disk to create an empty bay because you may damage your server configuration.
Never use this option with RAID configurations. This cabling option is described as Option 3.
Please refer to http://www.hp.com/go/connect for the latest information about SAS host controllers
and cabling options with HP ProLiant servers.
Ultrium Half-Height SAS Tape Drives 19

Figure 5 Decision tree for connecting an internal tape drive to an internal SAS port
.
Mounting requirements
You need one industry-standard, 5¼-inch, half-height bay in which to install the HP StorageWorks
Ultrium tape drive.
For many servers, no mounting tray or rails are required. Devices simply slide into the server's chassis
and are fixed with screws. Other servers have built-in trays or rails. Rail kits for a number of
industry-standard servers may be available. For more details refer to: http://www.hp.com/go/connect.
Some servers use non-standard mounting rails and do not include spares. If this is the case with your
system, you will have to order these accessories from the server manufacturer before you can install
the tape drive.
Installing an internal Ultrium tape drive20