HP AD510A - StorageWorks Modular Smart Array 1500 cs 2U Fibre Channel SAN Attach Controller Shelf Hard... Manual

HP StorageWorks 1500 Modular Smart Array
maintenance and service guide
This guide provides procedures and diagnostics needed for the maintenance, service, and troubleshooting of the HP
StorageWorks 1500 Modular Smart Array (MSA1500 or MSA).
Part number: 356606–002
Second edition: October 2006

Legal and notice information
© Copyright 2004–2006-NaN Hewlett-Packard Development Company, L.P.
Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and
12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are
licensed to the U.S. Government under vendor’s standard commercial license.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth
in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting
an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Intel, Itanium, Pentium, Intel Inside, and the Intel Inside logo are trademarks or registered trademarks of Intel Corporation or its
subsidiaries in the United States and other countries.
Microsoft, Windows, Windows XP, and Windows NT are U.S. registered trademarks of Microsoft Corporation.

Contents
Aboutthisguide .......................... 9
Intendedaudience...................................... 9
Prerequisites ........................................ 9
Relateddocumentation.................................... 9
Documentconventionsandsymbols ............................. 10
HPtechnicalsupport.................................... 11
Customerselfrepair .................................... 11
Subscriptionservice .................................... 11
HPwebsites........................................ 11
Documentationfeedback .................................. 11
1 Illustrated parts list ........................ 13
2Specifications.......................... 15
Chassis specifications ................................... 16
Memory specifications ................................... 16
Power supply module specifications.............................. 17
SCSI I/O module specifications ............................... 17
Fan module specifications.................................. 17
Fibre Channel I/O module specifications ........................... 17
3SystemcomponentsandLEDs................... 19
Frontview ........................................ 19
Rearview......................................... 20
SCSII/Oports .................................... 20
Slotdiagramlabel................................... 21
ChassisandcomponentLEDs ................................ 21
ChassisLEDs ..................................... 22
ControllerLEDs .................................... 23
HarddriveLEDs.................................... 24
SCSIharddriveLEDs................................ 24
SATAharddriveLEDs ............................... 26
FibreChannelI/OmoduleLEDs............................. 27
FanmoduleLEDs ................................... 28
SCSII/OmoduleLEDs................................. 29
PowersupplymoduleLEDs ............................... 30
4Availablediagnostictools .................... 31
Array ConfigurationUtility(ACU)overview .......................... 31
Array Configuration Utility Command Line Interface (ACU-CLI) overview . . . . . . . . . . . . . . 32
MSACommandLineInterface(MSA-CLI)overview ....................... 32
ArrayDiagnosticsUtility(ADU)overview ........................... 32
HPSystemsInsightManager(HP-SIM)overview ........................ 32
HP Storage Management Initiative Specification(SMIS)overview................. 33
SystemEventAnalyzer(SEA)overview ............................ 33
5LCDpanelandmessagedescriptions................ 35
LCDpaneloverview .................................... 35
maintenance and service guide 3

LCDmessagetypes .................................... 36
Errormessages .................................... 36
Informationalmessages................................. 36
Userinputmessages.................................. 37
LCDmessagedescriptions.................................. 37
6Customerreplaceablecomponents................. 61
Proceduraloverview.................................... 62
Customerselfrepair .................................... 62
Parts-onlywarrantyservice ............................... 63
Procuringthesparecomponent ............................. 63
Returningthedefectivecomponent............................ 63
Recommendedtools .................................... 63
Warningsandprecautions ................................. 64
Electrostaticdischargeinformation............................ 64
Groundingmethods .................................. 64
Equipmentsymbols................................... 65
Weightwarning.................................... 66
Rackwarningsandprecautions ............................. 66
Devicewarningsandprecautions ............................ 67
Determiningwhetheracomponentishot-pluggable....................... 69
ConnectingpowertotheMSA................................ 70
ApplyingpowertotheMSA................................. 71
RemovingpowerfromtheMSA ............................... 72
RemovingorinstallingaFibreChannelinterconnectblank.................... 73
Beforeyoubegin ................................... 73
Removinganinterconnectblank............................. 73
Installinganinterconnectblank ............................. 73
Removingorinstallingaharddriveblank........................... 74
Beforeyoubegin ................................... 74
Removingaharddriveblank .............................. 74
Installingaharddriveblank............................... 74
Replacingaharddrive................................... 75
Beforeyoubegin ................................... 75
Verifyingcomponentfailure............................... 75
Removingthecomponent................................ 75
Installingthecomponent ................................ 76
Verifyingproperoperation ............................... 77
Replacingthecontroller,controllercache,orcontrollerbattery .................. 78
Beforeyoubegin ................................... 85
Verifyingcomponentfailure............................... 79
Removingthecontroller................................. 79
Removingthecontrollercachemodule .......................... 80
Removingthecontrollercachebatterypack ........................ 80
Installingthecontrollercachebatterypack ........................ 82
Installingthecontrollercachemodule........................... 83
Installingthecontroller ................................. 84
Verifyingproperoperation ............................... 84
ReplacingaFibreChannelI/Omodule............................ 85
Beforeyoubegin ................................... 85
Verifyingcomponentfailure............................... 85
Removingthecomponent................................ 85
Installingthecomponent ................................ 86
Verifyingproperoperation ............................... 87
Replacinga2-Gbsmallformfactorpluggable(SFP)transceiver.................. 87
Beforeyoubegin ................................... 87
Verifyingcomponentfailure............................... 87
Removingthecomponent................................ 87
Installingthecomponent ................................ 87
4

Verifyingproperoperation ............................... 88
Replacingafanmodule .................................. 88
Beforeyoubegin ................................... 88
Verifyingcomponentfailure............................... 88
Removingthecomponent................................ 88
Installingthecomponent ................................ 89
Verifyingproperoperation ............................... 89
ReplacingaSCSII/Omodule................................ 89
Beforeyoubegin ................................... 89
Verifyingcomponentfailure............................... 90
Removingthecomponent................................ 90
Installingthecomponent ................................ 90
Verifyingproperoperation ............................... 91
Replacingapowersupplymodule .............................. 91
Beforeyoubegin ................................... 91
Verifyingcomponentfailure............................... 91
Removingthecomponent................................ 91
Installingthecomponent ................................ 92
Verifyingproperoperation ............................... 92
ReplacingtheMSA1500chassis............................... 92
7Enclosureandharddrivemigrations................ 93
Addinganewstorageenclosure............................... 93
Migratingexistingstorageenclosures............................. 93
Movingharddrivesorarrays ................................ 94
8Capacityexpansionandextension................. 95
9HarddrivefailuresandfaultedLUNs................ 97
Recognizingharddrivefailure................................ 97
Effectsofharddrivefailure ............................... 97
Compromisedfaulttolerance ................................ 98
Recoveringfromcompromisedfaulttolerance(enablingfailedLUNs) ............... 98
Bestpracticeswhenreplacingharddrives........................... 99
Automaticdatarecovery(rebuild) .............................. 100
Timerequiredforarebuild ............................... 100
Failureofanotherdriveduringrebuild .......................... 101
10 Array controller firmware .................... 103
Determining the currently installed firmwareversion....................... 103
Updating controller firmware ................................ 103
Cloning controller firmware................................. 103
Recovering corrupted firmware................................ 104
11 SCSI hard drive firmware .................... 107
ARegulatorycomplianceandsafety................. 109
Regulatorycompliance................................... 109
FederalCommunicationsCommissionnotice........................ 109
ClassAequipment................................. 109
ClassBequipment................................. 109
Declaration of conformity for products marked with the FCC logo, United States only . . . . . 110
Modifications................................... 110
Cables...................................... 110
Regulatory compliance identificationnumbers ....................... 110
Regulatorycompliancelabellocation........................... 110
maintenance and service guide 5

Internationalnoticesandstatements ............................. 110
Canadiannotice(avisCanadien) ............................ 110
ClassAequipment................................. 110
ClassBequipment................................. 110
EuropeanUnionnotice................................. 111
BSMInotice...................................... 111
Japanesenotice.................................... 111
Koreannotices .................................... 112
Safetynotices....................................... 112
Batteryreplacementnotice ............................... 112
Taiwanbatteryrecyclingnotice ............................. 113
Powercords...................................... 113
Japanesepowercordnotice............................... 113
Electrostaticdischarge ................................. 113
Preventingelectrostaticdamage ........................... 113
Groundingmethods ................................ 113
Index .............................. 115
6

Tables
1..Documentconventions.............................. 10
2..LCDpanelmessages .............................. 37
3..Component hot-pluggability ........................... 69
maintenance and service guide 7

8

About this guide
This guide provides information about:
•Maintaining the MSA
•Servicing the MSA
WARNING!
To reduce the risk of personal injury from electric shock and hazardous energy levels, do not exceed the
level of repairs specified in these procedures. Troubleshooting and repair procedures included in this
document are detailed to allow only subassembly/module-level repair. Because of the complexity of the
individual boards and subassemblies, do not attempt to make repairs at the component level or to make
modifications to any printed wiring board. Improper repairs can create conditions that are hazardous.
NOTE:
Any indications of component replacement or printed wiring board modifications may void any warranty.
Intended audience
This guide is intended for use by system administrators and technicians who are experienced with the
following:
•SAN management
•Network administration
•Network installation
Prerequisites
Before servicing the MSA, make sure that you consider the following:
•Knowledge of operating system
•Knowledge of related hardware/software
•Previous version of the product and/or firmware version
Related documentation
The following documents provide related information:
•HP StorageWorks 1500 compatibility guide
•HP StorageWorks 1500 QuickSpecs
•HP StorageWorks 1500 configuration overview
•HP StorageWorks 1500 installation guide
•HP StorageWorks 1500 maintenance and service guide
•HP StorageWorks 1500 Command Line Interface user guide
•Configuring Arrays on HP Smart Array Controllers reference guide
Additional documents, such as release notes, whitepapers, and important notices may also exist for the
MSA.
maintenance and service guide 9

User documentation is available in the following locations:
•MSA1000/1500 documentation CD
•Technical documents page of the MSA1500 website: http://www.hp.com/go/msa1500cs.
•Manuals page of the HP Business Support Center website: http://www.hp.com/support/manuals.
In the Storage section, click Storage array systems and then, in the Modular Array Systems, click
HP StorageWorks 1500 Modular Smart Array.
Document conventions and symbols
Table 1 Document conventions
Convention Element
Blue text: Table 1 Cross-reference links and e-mail addresses
Blue, underlined text: http://www.hp.com website addresses
Bold text •Keys that are pressed
•Text typed into a GUI element, such as a box
•GUI elements that are clicked or selected, such as
menuandlistitems,buttons,tabs,andcheckboxes
Italic text Text emphasis
Monospace text •File and directory names
•System output
•Code
•Commands, their arguments, and argument values
Monospace, italic text •Code variables
•Command variables
Monospace, bold text Emphasized monospace text
WARNING!
Indicates that failure to follow directions could result in bodily harm or death.
CAUTION:
Indicates that failure to follow directions could result in damage to equipment or data.
IMPORTANT:
Provides clarifying information or specific instructions.
NOTE:
Provides additional information.
TIP:
Provides helpful hints and shortcuts.
10 About this guide

HP technical support
For worldwide technical support information, see the HP support website: http://www.hp.com/support.
Before contacting HP, collect the following information:
•Product model names and numbers
•Technical support registration number (if applicable)
•Product serial numbers
•Error messages
•Operating system type and revision level
•Detailed questions
Customer self repair
HP customer self repair (CSR) programs allow you to repair your StorageWorks product. If a CSR
part needs replacing, HP ships the part directly to you so that you can install it at your convenience.
Some parts do not qualify for CSR. Your HP-authorized service provider will determine whether a repair
can be accomplished by CSR.
For more information about CSR, contact your local service provider. For North America, see the CSR
website: http://www.hp.com/go/selfrepair
Subscription service
HPrecommendsthatyouregisteryourproductattheSubscriber’sChoiceforBusinesswebsite:
http://www.hp.com/go/e-updates
After registering, you will receive e-mail notification of product enhancements, new driver versions,
firmware updates, and other product resources.
HP websites
For additional information, see the following HP websites:
•h
ttp://www.hp.com
•http://www.hp.com/go/storage
•http://www.hp.com/service_locator
•http://www.hp.com/support/manuals
•http://www.hp.com/support/downloads
Documentation feedback
HP welcomes your feedback.
To make comments and suggestions about product documentation, please send a message to
[e-mail]. All submissions become the property of HP.
maintenance and service guide 11

12 About this guide

1 Illustrated parts list
6
5
7
8
1
3
15491
4
2
Item Description Service replacement
module part number Additional/optional
module part number Customer Self Repair
Standard shipping configuration items:
1Power supply modules 349800–001 /
406442–001 n/a Mandatory
2SCSI I/O module 361261–001 AA988A Optional
3Fan modules 349798–001 n/a Mandatory
4Fibre Channel I/O
module 361260–001 AA987A Optional
5Chassis with
backplane 361263–001 n/a Optional
6Bezel 361262–001 Mandatory
maintenance and service guide 13

7MSA1000 controller
with 256MB cache
module
314718–001 /
411048–001 218231-B22 Optional
8Blanking panel, MSA
controller 229208–001 n/a Mandatory
Shipped items not illustrated:
AC power cords Contact HP Support Contact your HP
Authorized Reseller Mandatory
VHDCI SCSI cables Contact HP Support Contact your HP
Authorized Reseller Mandatory
Custom serial cable
for CLI connection 316131–001 n/a Mandatory
Other available items:
SCSI hard drives Contact HP Support Contact your HP
Authorized Reseller Optional
SATA hard drives Contact HP Support Contact your HP
Authorized Reseller Optional
MSA1000 controller
with 128MB cache 229203–001 /
411041–001 n/a Optional
Cache module
(128MB) with battery 171387–001 n/a Optional
Cache module
(256MB) with battery 262012–001 254786-B21 Optional
Cache battery kit 120978–001 n/a Optional
SFP transceiver 229204–001 /
411043–001 A6515B Optional
Blanking panel, Fibre
Channel I/O 229200–001 n/a Mandatory
Fibre Channel cables Contact HP Support Contact your HP
Authorized Reseller Mandatory
Faulty component
returnkit 249670–001 n/a Mandatory
Mandatory — Parts for which customer self repair is mandatory. These parts are designed for customer
self repair. If you request HP to replace these parts, you will be charged for the travel and labor costs of
the service.
Optional — Parts for which customer self repair is optional. These parts are designed for customer self
repair. If, however, you require that HP replace them for you, this may be done at no additional charge
under the type of warranty service designated for your product.
No — Parts for which customer self repair is not available. These parts are not designed for customer
self repair. To satisfy the customer warranty, HP requires that an authorized service provider replace
the component.
14 Illustrated parts list

2Specifications
This chapter provides operating and performance specifications for the MSA1500.
Included in this section:
•Chassisspecifications
•Memoryspecifications
• Power supply module specifications
• SCSI I/O module specifications
• Fan module specifications
• Fibre Channel I/O module specifications
NOTE:
For information on the components and their part numbers, see the Illustrated parts list.
maintenance and service guide 15

Chassis specifications
Item Description
Height 8.79 cm (3.46 in)
Width 48.41cm(19.06in)
Depth 61.77cm(24.32in)
Weight 24.95 kg (55 lb)
Input voltage requirements
Rated input voltage 100 to 240 VAC
Rated input frequency 50 Hz to 60 Hz
Ratedinputcurrent 6.4AMax,1Atypical
(MSA1000 was 7.35 A Max)
Input power (max) 400W Max, 95W typical
Power supply specifications
Rated steady-state power 377 watts
Maximum peak power 681 watts
Btus 2187 Btu/hr*
Temperature range
Operating 10° to 35° C (derated 1°C per 1000 feet of elevation
to 10000 ft.); (50° to 95° F)
Shipping -30° to 50° C (-22° to 122° F)
Relative humidity (noncondensing)
Operating 10% to 90%
Non-operating up to 95%
Maximum wet-bulb temperature
Long term storage 29°C (84.2°F)
Short term storage 30°C (86°F)
Idle <6.9 and 53
Fixed drive (random writes) <7.3 and 54
* Input power and heat dissipation specifications are maximum values and apply to worst-case conditions
at full rated power supply load. The power/heat dissipation for your installation varies depending on the
equipment configuration.
Memoryspecifications
Item Description
Speed 100 MHz minimum
Width 80 bits
NOTE:
Use only HP battery-backed cache accelerator modules.
16 Specifications

Power supply module specifications
Item Description
Height 7.7cm(3.0in)
Width 6.4cm(2.5in)
Depth 32.0 cm (12.6 in)
Weight 1.80 kg (3.96 lb)
SCSI I/O module specifications
Item Description
Height 8.13 cm (3.2 in)
Width 2.34 cm (0.92in)
Depth 37.14 cm (14.62 in)
Weight 0.46 kg (1.01 lbs)
Fan modulespecifications
Item Description
Height 6.0 cm (2.36 in)
Width 6.0 cm (2.36 in)
Depth 26.8 cm (10.6 in)
Weight 0.50 kg (1.10 lbs)
FibreChannelI/Omodulespecifications
Item Description
Height 8.13 cm (3.2 in)
Width 2.34 cm (0.92 in)
Depth 37.14 cm (14.62 in)
Weight 0.44 kg (.96 lbs)
maintenance and service guide 17

18 Specifications

3 System components and LEDs
This chapter includes figures and tables that identify system components and describe chassis and
module LEDs patterns.
•Frontview
•Rearview
• Chassis and component LEDs
Front view
1
5 6
234
15503
1Unit ID button and LED (blue)
2System fault LED (amber)
3Heartbeat LED (blinking green)
4Power on/Standby button (green or amber)
5MSA1000 controller
6Controller blank
maintenance and service guide 19

Rear view
1 2 3
7 410 9 86 5 15504
1Fibre Channel I/O module for controller 1
2Slot diagram
3Blank for optional Fibre Channel I/O module for controller 2
4Power supplies
5SCSI I/O module (bus 0)
6Blank for optional SCSI I/O module (bus 1)
7Fan modules
8Blank for optional SCSI I/O module (bus 2)
9Blank for optional SCSI I/O module (bus 3)
10 Unused slot
SCSI I/O ports
1 2
15509
1SCSI Port B
2SCSI Port A
NOTE:
Two SATA storage enclosures or one SCSI storage enclosure can be connected to each SCSI I/O module.
20 System components and LEDs