HP surestore t20xe User manual

HP
SureStore
T20
Models T20i, T20Xi, T20e, T20Xe
User’s Guide

Product Details
Note your tape drive details here so you can find them easily when you need them.
Model name: HP SureStore T20___
Product number:
Serial number:
Date purchased/installed:
SCSI ID:

HP SureStore T20
User’s Guide

© Copyright 1998 by Hewlett-Packard Company.
The information contained in this document is subject to change without notice.
This document contains proprietary information which is protected by copyright. All rights are reserved. No
part of this document may be photocopied, reproduced or translated to another language without the prior
written consent of Hewlett-Packard Company.
Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages
(including lost profits) in connection with the furnishing, performance, or use of this material whether based on
warranty, contract, or other legal theory.
October 1998
Part Number C4394-90100

Contents
Contents-1
1 Preparing for Installation
Your New HP SureStore T20 Tape Drive . . . . . . . . . . . . . . . . . . . 1-2
Before You Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Internal Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Check the Contents of the Box . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
External Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Check the Contents of the Box . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Checking System Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Operating System Requirements. . . . . . . . . . . . . . . . . . . . . . . . 1-8
Backup Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Planning the SCSI Bus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Checking Your Current SCSI Configuration. . . . . . . . . . . . . . . 1-9
What Next? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
2 Installing an Internal Tape Drive
Overview of the Installation Process. . . . . . . . . . . . . . . . . . . . . . . 2-2
Tools You May Need. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Preparing the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Preparing the Tape Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Installing the Tape Drive in the Bay . . . . . . . . . . . . . . . . . . . . . . . 2-9
Verifying the Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Installing Backup Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Installing Driver Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
What Next? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Contents-2
3 Installing an External Tape Drive
Overview of the Installation Process. . . . . . . . . . . . . . . . . . . . . . . 3-2
Tools You May Need. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Preparing the Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Installing the Tape Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Verifying the Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Installing Backup Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Installing Driver Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
What Next? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
4 Caring for Your Tape Drive
Care of the Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Choosing Tapes for Your Tape Drive . . . . . . . . . . . . . . . . . . . . . . 4-3
Recommended Tape Cartridges and Compatibility. . . . . . . . . . 4-3
Erasing Tapes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Retensioning Tapes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Inserting and Removing Tape Cartridges . . . . . . . . . . . . . . . . . . . 4-5
Write-Protecting a Tape Cartridge . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Caring for Your Tape Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Operating Conditions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Storing Tape Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
5 Troubleshooting
Save Yourself a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Things to Try First. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
TapeAssure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Problems with Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Problems with Your Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Contents-3
6 Product Specifications and Ordering Information
Product Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Backup Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Tape Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Reliability Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Specified Operating Temperature . . . . . . . . . . . . . . . . . . . . . . . A-3
Physical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
LED Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Certifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5
Recommended Tape Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . A-5
SCSI Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5
7 Customer Support
Hewlett-Packard Limited Warranty Statement. . . . . . . . . . . . . . . B-2
Express Exchange. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4
Obtaining Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . B-4
Obtaining Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4
HP Service Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5
Returning your HP SureStore Tape Drive. . . . . . . . . . . . . . . . . B-5
Worldwide Online Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6
Contacting Customer Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7
North and South America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7
Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8
Australia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-10
China (PRC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-10
Hong Kong . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-11
Indonesia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-11
Japan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-11
India. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-11
Korea. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-12
Malaysia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-13
New Zealand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-13
Philippines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-13
Singapore. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-13
Taiwan (ROC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-14
Thailand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-14

Contents-4

1
Preparing for Installation
This chapter provides an overview of the installation process and tells you
what you will need before installing the HP SureStore T20 tape drive.

Preparing for Installation
Your New HP SureStore T20 Tape Drive
1-2
Your New HP SureStore T20 Tape Drive
The HP SureStore T20 tape drive provides reliable data protection at an
affordable price. The HP SureStore T20 integrates easily into your small
network server, peer-to-peer network, or desktop computer. Based on
Travan (TR-5) technology, each tape cartridge has a native storage
capacity of 10 GB, enough capacity to back up a small server or peer-to-
peer network on a single tape. Backup applications such as Replica
Backup, Replica Single Server, and HP Colorado Backup II provide
software data compression so that a single tape may store up to 20 GB of
data (assuming a 2:1 compression ratio).
Before You Start
Before you install your HP SureStore T20 drive:
1Check the contents of the box against the list on page 1-3 for internal
drives or page page 1-5 for external drives.
2Write your drive’s serial number and other details on the inside front
cover of this book. The serial number can be found inside the drive’s
tape door. The product number is:
•T20i internal drive: C4394A
•T20Xi internal drive: C4401A
•T20e external drive: C4395A
•T20Xe external drive: C4402A
3Check that your computer meets the requirements for installation.
4Collect information about the SCSI configuration of your computer and
any other devices attached to it and decide how you are going to
configure the drive on the SCSI bus. You can use the TapeAssure
software provided on the HP SureStore Tape CD to do this.
5Select a free bay for an internal drive.
or
Select a site for an external drive.

Preparing for Installation
Internal Drives
1-3
Internal Drives
Check the Contents of the Box
Check each item that came in the HP SureStore T20 box to make sure you
have everything you need. Take a moment now to write the model name
(T20i/Xi), product number (C4394A/C4401A), and serial number (look
inside the tape door) of your tape drive on the inside front cover of the
User’s Guide.
If anything is missing or appears damaged, contact your delivery company
or supplier.
HP SureStore T20i/Xi tape drive HP 20GB/TR-5 mini-cartridge
Rails and screws suitable for
mounting the tape drive in an
HP NetServer E E-series or Vectra
computer
 User’s Guide
(Please discard the unneeded
languages in the recycling bin.)
 HP SureStore
Tape
CD
containing:
•HP
Colorado
Backup II (for T20i)
•Replica Backup for HP SureStore
Tape (for T20i)
or Replica Single Server for HP
SureStore Tape (for T20Xi)
•Tape Alert
•TapeAssure
•Driver software
•User’s Guides

Preparing for Installation
Internal Drives
1-4
Installation Overview
Installing the HP SureStore T20 tape drive is a simple procedure requiring
no special skills, providing that your system meets the prerequisites and
you have the righttools. The hardware installation processshould take less
than an hour.

See “Checking System Prerequisites” on page 1-7.
•Properly installed and configured SCSI controller
•CD-ROM drive to load software
•Empty 5¼-in bay
•Mounting hardware, if required for your computer
•SCSI cable with available 50-pin connector

See “Preparing the Computer” on page 2-3.
•Run TapeAssure (optional)
•Perform a normal system shutdown
•Remove power cables
•Remove cover
•Remove cover plate and any mounting hardware from bay

See “Preparing the Tape Drive” on page 2-6.
•Check SCSI ID and reset if necessary
•Check termination and change if necessary
•Attach rails or other mounting hardware if required for your computer

See “Installing the Tape Drive in the Bay” on page 2-9.
•Slide drive into bay
•Attach SCSI cable
•Attach power cable
•Secure drive in place with screws
•Replace computer’s cover
•Reconnect power cables

See “Verifying the Installation” on page 2-13.
•Switch on computer and boot up
•Install TapeAssure from CD-ROM
•Run TapeAssure and perform a test backup and restore

See “Installing Backup Software” on page 2-14.
•Install backup software from CD-ROM

See “Installing Driver Software” on page 2-14.
•Install driver software from CD-ROM
Check System
Prerequisites
Prepare
Computer
Prepare
Tape Drive
Install
Tape Drive
Verify the
Installation
Install Backup
Software
Install Driver
Software

Preparing for Installation
External Drives
1-5
External Drives
Check the Contents of the Box
Check each item that came in the HP SureStore T20 box to make sure you
have everything you need. Take a moment now to write the model name
(T20e/Xe), product number (C4395A/C4402A), and serial number (look
inside the tape door) of your tape drive on the inside front cover of the
User’s Guide.
If anything is missing or appears damaged, contact your delivery company
or supplier.
HP SureStore T20e tape drive SCSI cable
Power cable
Power supply
 User’s Guide
(Please discard the unneeded
languages in the recycling bin.)
 HP SureStore Tape CD containing:
•HP Colorado
Backup II (for
T20e)
•Replica Backup
for HP SureStore Tape (for T20e)
or Replica Single Server for HP
SureStore Tape (for T20Xe)
•Tape Alert
•TapeAssure
•Driver software
•User’s Guides
HP 20GB/TR-5 mini-cartridge

Preparing for Installation
External Drives
1-6
Installation Overview
Installing the HP SureStore T20 tape drive is a simple procedure requiring
no special skills, providing that your system meets the prerequisites. The
hardware installation process should take about 15 minutes.

See “Checking System Prerequisites” on page 1-7.
•Properly installed and configured SCSI
controller
•CD-ROM drive to load software
•High-density, 50-pin SCSI connector

See “Preparing the Tape Drive” on page 3-3.
•Run TapeAssure (optional)
•Check SCSI ID and reset if necessary

See “Installing the Tape Drive” on page 3-5.
•Perform a normal system shutdown
•Remove power cables
•Attach SCSI cable
•Attach power supply to tape drive
•Attach power cord to power supply and plug
into outlet
•Reconnect computer’s power cables

See “Verifying the Installation” on page 3-7.
•Switch on computer and boot up
•Install TapeAssure from CD-ROM
•Run TapeAssure and perform a test backup and
restore

See “Installing Backup Software” on page 3-8.
•Install backup software from CD-ROM

See “Installing Driver Software” on page 3-8.
•Install driver software from CD-ROM
Check System
Prerequisites
Prepare
Tape Drive
Install
Tape Drive
Verify the
Installation
Install Backup
Software
Install Driver
Software

Preparing for Installation
Checking System Prerequisites
1-7
Checking System Prerequisites
Before you install your HP SureStore T20 tape drive on your computer,
make sure that you have all the necessary hardware and information you
will need.
Hardware Requirements
To install the HP SureStore T20 tape drive, your computer must be a 486-
or Pentium-based computer that has:

A properly installed SCSI host adapter (or a SCSI controller on the
motherboard) with the appropriate Advanced SCSI Programming Interface
(ASPI) driver

A CD-ROM drive to install the software
For an internal drive, you will also need:

An available 5¼-inch, half-height drive bay

Any special tray or rails required to fix the drive into the empty bay. (Rails are
provided for the HP NetServer E-series servers or Vectra computers.)

A SCSI ribbon cable with an available 50-pin connector. Your computer may
already have this cable. If not, contact your dealer.
Note If your system has a 68-pin bus, then a 68-pin to 50-pin adapter is
required. See your dealer or use Adaptec’s ACK-68P-50P-IU (internal) or
ACK-68P-50P-E (external).
For an external drive, your computer must have a 50-pin high-density
connector.
You may have to open up your computer to determine whether it has the
necessary components and to check the SCSI ID settings. See “Preparing
the Computer” on page 2-3 for instructions on how to do this.
While installation is similar for all computers, there are variations among
them. You may want to have your computer manuals available to help you
remove the computer’s cover and identify internal components.

Preparing for Installation
Checking System Prerequisites
1-8
Operating System Requirements
The HP SureStore T20 tape drive is compatible with the following
operating systems:

Novell NetWare (v3.12 and 4.11)

Microsoft Windows NT (v3.51 SP5 and 4.0)

Microsoft Windows 95

SCO UNIX OpenServer 5 (3.2v5.02)
You can also use your HP SureStore T20 with many other operating
systems, but third-party backup software may be required.
Backup Software
To test and use your HP SureStore T20 tape drive, you will need backup
software that supports the drive. The tape drive comes with software
drivers to support the Microsoft Windows NT Backup utility (no data
compression available).
Check the README file on the HP SureStore Tape CD for the latest
information about the software drivers supplied with the tape drive.
For standalone systems, peer-to-peer systems, and Windows NT
workstations, HP Colorado Backup II and associated documentation is
provided on the HP SureStore Tape CD (T20i/e only).
For server systems, Replica Backup for HP SureStore Tape (T20i/e) or Replica
Single Server for HP SureStore Tape (T20Xi/Xe) and associated documentation
are provided on the HP SureStore Tape CD.
Other commercial backup applications are also available. For the latest list
of backup packages and drivers that support this tape drive, refer to our
World Wide Web site (http://www.hp.com/tape).

Preparing for Installation
Planning the SCSI Bus
1-9
Planning the SCSI Bus
The SCSI controller in your computer links the computer to your tape drive
and possibly other devices through the SCSI bus. If you have other SCSI
devices in addition to the tape drive, you need to decide where the tape
drive will go in relation to the other devices. If the tape drive is going to be
the only device on the bus, there is no decision to make: you can use the
drive’s defaults.
Each device on a SCSI bus, including the SCSI controller itself, must have
a unique address, a number from 0 to 7, called the SCSI ID or target ID.
SCSI ID 7 is reserved for the SCSI controller because it has the highest
priority on the bus. A SCSI boot disk usually has a SCSI ID of 0. The tape
drive should be assigned an unused SCSI ID between 1 and 6. The tape
drive’s default is 4. To configure the drive properly when you install it, you
will need to identify the SCSI IDs of any other devices on the SCSI bus to
be sure that there is no conflict with the tape drive’s SCSI ID.
SCSI buses must be terminated correctly at each physical end of the cable.
Both internal and external T20 drives use active termination. An internal
HP SureStore T20 tape drive comes with a jumper that can be removed if
the tape drive is not at the end of the SCSI chain. The external T20
automatically determines if it is at the end of the SCSI chain andterminates
itself if necessary. No user intervention is necessary.
If you need more information about arranging your SCSI bus, refer to our
World Wide Web site (http://www.hp.com/tape) or the HP First
Faxback service (see the telephone numbers listed in Appendix B).
Checking Your Current SCSI Configuration
The TapeAssure software provided on the HP SureStore Tape CD can be
used to check your computer’s current SCSI configuration. If you are not
sure what this configuration is, install and run TapeAssure from the CD.
This will check for the presence of a SCSI controller and its driver software
and identify the SCSI IDs of existing SCSI devices. Exit the program after
you view the SCSI configuration information.

Preparing for Installation
What Next?
1-10
What Next?
If your computer has all the hardware and software it needs to support the
tape drive, you are ready to start installing the drive.

If your drive is internal, go to Chapter 2.

If your drive is external, go to Chapter 3.

2
Installing an Internal Tape Drive
This chapter provides directions for installing an HP SureStore T20i/Xi
drive in your computer.
The entire hardware installation process should take about an hour.

Installing an Internal Tape Drive
Overview of the Installation Process
2-2
Overview of the Installation Process
The installation process involves:
1Preparing the computer by shutting down all applications, turning off
the power, removing the cover, and checking for cables and mounting
hardware.
2Preparing the tape drive by checking the SCSI ID (and changing it if
necessary) andattaching any mounting hardware (trayor rails) that may
be needed.
3Installing the tape drive in the empty bay and connecting the SCSI and
power cables.
4Verifying that the tape drive is properly installed and functional by
running TapeAssure.
5Installing backup software and drivers for your tape drive.
Figure 2.1 Installing an internal tape drive in your computer