HP XP20000/XP24000 User manual

HP StorageWorks
XP24000/XP20000 Remote Web Console
Error Codes
Abstract
This document lists the error codes and error messages for HP StorageWorks Remote Web Console for HP StorageWorks XP
disk arrays, and provides recommended action for the error conditions.
HP Part Number: AE131-96086
Published: May 2011
Edition: Fourteenth

© Copyright 2007, 2011 Hewlett-Packard Development Company, L.P.
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not be liable for technical or editorial errors or omissions contained herein.
Acknowledgments
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Revision History
DescriptionDateEdition
This edition applies to microcode version 60-01-31-00/00 or later.June 2007First
This edition applies to microcode version 60-01-68-00/00 or later.September 2007Second
This edition applies to microcode version 60-02-04-00/00 or later.November 2007Third
This edition applies to microcode version 60-02-25-00/00 or later.January 2008Fourth
This edition applies to microcode version 60-02-48-00/00 or later.April 2008Fifth
This edition applies to microcode version 60-03-04-00/00 or later.June 2008Sixth
This edition applies to microcode version 60-03-24-00/00 or later.September 2008Seventh
This edition applies to microcode version 60-04-04-00/00 or later.December 2008Eighth
This edition applies to microcode version 60-04-13-00/00 or later.February 2009Ninth
This edition applies to microcode version 60-05-00-00/00 or later.June 2009Tenth
This edition applies to microcode version 60-06-05-00/00 or later.December 2009Eleventh
This edition applies to microcode version 60-07-00-00/00 or later.June 2010Twelfth
This edition applies to microcode version 60-07-50-00/00 or later.October 2010Thirteenth
This edition applies to microcode version : 60-08-01-00/00 or later.May 2011Fourteenth

Contents
1 Remote Web Console for Storage System Messages and Error Codes................4
Remote Web Console for Storage System Messages......................................................................4
Message Window Format..........................................................................................................4
Remote Web Console Error Codes..............................................................................................5
2 Support and Other Resources...................................................................444
Related Documentation..........................................................................................................444
Conventions for Storage Capacity Values.................................................................................444
HP Technical Support............................................................................................................444
Subscription Service..............................................................................................................444
HP Websites........................................................................................................................445
Documentation Feedback.......................................................................................................445
Glossary..................................................................................................446
Contents 3

1 Remote Web Console for Storage System Messages and
Error Codes
•“Remote Web Console for Storage System Messages” (page 4)
•“Message Window Format” (page 4)
•“Remote Web Console Error Codes” (page 5)
Unless otherwise specified, the term storage system in this guide refers to the following disk arrays:
•HP StorageWorks XP24000 Disk Array
•HP StorageWorks XP20000 Disk Array
The GUI illustrations in this guide were created using a Windows computer with the Internet Explorer
browser. Actual windows may differ depending on the operating system and browser used. GUI
contents also vary with licensed program products, storage system models, and firmware versions.
Remote Web Console for Storage System Messages
Figure 1 (page 4) shows a typical message window displayed by Remote Web Console.
Figure 1 Sample Message Window (Information - Level Message)
Message Window Format
Figure 2 (page 4) illustrates the format of the message window:
Figure 2 Message Window Format
[X] message-text (YYYY ZZZZZ)
Xindicates the message level. There are four message levels, as shown below. All storage system
message panels display the following information:
•Message level:
Information
Warning
4 Remote Web Console for Storage System Messages and Error Codes

Fatal error
The server is unable to accept the request from Remote Web Console. One possible
cause is that some process is in progress at the server. This message does not indicate an
error.
•Message text: Descriptive text that appears in the message window. It may include variables
%s (character string) and %d (numeral). The values of these variables are determined when
processing is performed.
Messages with a part code 60xx (where xx is a two-digit number) are Hitachi TrueCopy™
for Mainframe or XP Continuous Access Software messages. This manual contains Hitachi
TrueCopy for Mainframe messages only. If you are an XP Continuous Access user, note that:
◦The word M-VOL in Hitachi TrueCopy for Mainframe messages is equivalent to P-VOL in
XP Continuous Access messages.
◦The word R-VOL in Hitachi TrueCopy for Mainframe messages is equivalent to S-VOL in
XP Continuous Access messages.
•Part code: The ID of the application that issued the message. In Figure 1 (page 4) the part
code is 110.
•Message number: Decimal number within the range of 0000 to 99999. In Figure 1 (page
4) the message number is 9102.
If Remote Web Console starts and displays the following message, see the code and number the
(YYYY ZZZZZ) represents. A check box may be indicated in the message window. If you check
the check box, the message will not be displayed until you log in again.
A network error occurred, the server is not ready, or an error occurred
in the server. (YYYY ZZZZZ)
Remote Web Console Error Codes
To find solutions to the Remote Web Console for storage system errors, see Table 1 (page 6)
through Table 90 (page 442) or the Troubleshooting chapter in the user guides for the program
products causing the errors.
The tables list the error codes and error messages for Remote Web Console and provide
recommended action for the error conditions.
In some cases, the Recommended Action column may be blank. In these circumstances, you should
take actions based on instructions provided in the error message and based on what the you are
trying to accomplish. The tables also provide the severity level and failure level of the error
conditions.
Severity Levels. The severity levels for the error codes are:
•i: Information
•E: Error
•W: Warning
•N: The server is unable to accept the request from Remote Web Console. One possible cause
is that some process is in progress at the server. This message does not indicate an error.
Remote Web Console Error Codes 5

Failure Levels. The failure levels for the error codes are:
•0: No Error
•1: Select MSG OK to end forcibly
•2: All Refresh or Exit is valid only
•3: All Refresh, Refresh, or Exit is valid and the buttons, other than the buttons of the functions
in which the error occurred, are valid.
•4: To make refresh possible
•5: No status change
•6: No change with refreshing automatically
•7: Remote Web Console is automatically switched to view mode. If necessary, change the
mode to Modify.
Table 1 Error Codes — Part Code 0001
Failure
Level
Severity
Level
Recommended ActionError MessageError
Number
Part
Code
2EIf this problem persists, call
HP technical support.
An error occurred during SVP
processing. If this problem
persists, call HP technical
support.
10000001
2EThe SVP reboots
automatically. If the error
occurs after retrying, call HP
technical support.
A time-out error occurred.
Wait for the SVP to reboot,
and then retry the operation.
10010001
2EIf this problem persists call HP
technical support.
The specified volume cannot
be set as a command device
or a component of a LUSE
volume, because it is being
used as a XP Continuous
Access, Business Copy, or
Flex Copy XP. Select another
volume.
10020001
2EIf this problem persists call HP
technical support.
An error occurred during SVP
processing. If this problem
persists, call HP technical
support.
10030001
2EIf this problem persists call HP
technical support.
An error occurred during SVP
processing. If this problem
persists, call HP technical
support.
10040001
2EIf this problem persists call HP
technical support.
An error occurred during SVP
processing. If this problem
persists, call HP technical
support.
20000001
2EIf this problem persists call HP
technical support.
An error occurred during SVP
processing. If this problem
persists, call HP technical
support.
20010001
2EIf this problem persists call HP
technical support.
An error occurred during SVP
processing. If this problem
persists, call HP technical
support.
20020001
6 Remote Web Console for Storage System Messages and Error Codes

Table 1 Error Codes — Part Code 0001 (continued)
Failure
Level
Severity
Level
Recommended ActionError MessageError
Number
Part
Code
2EIf this problem persists call HP
technical support.
An error occurred during SVP
processing. If this problem
persists, call HP technical
support.
20050001
2EIf this problem persists call HP
technical support.
An error occurred during SVP
processing. If this problem
persists, call HP technical
support.
30000001
6EReduce the number of set
operations and perform
again.
The number of set operations
exceeds the maximum
(20000).
30010001
2EIf this problem persists call HP
technical support.
An error occurred during SVP
processing. If this problem
persists, call HP technical
support.
30020001
3EIf this problem persists call HP
technical support.
An error occurred during SVP
processing. If this problem
persists, call HP technical
support.
40010001
2EInput the correct user name
and log in again.
An error occurred. If this
problem persists, call HP
technical support.
40030001
2EInput the correct password
and log in again.
An error occurred. If this
problem persists, call HP
technical support.
40040001
5WBecause the same user name
is being used, log in with
another user name.
The user ID is already logged
in. Do you want to force a
log in?
40050001
2ECall HP technical support.An error occurred. If this
problem persists, call HP
technical support.
40060001
2ECall HP technical support.An error occurred. If this
problem persists, call HP
technical support.
40070001
2ECall HP technical support.An error occurred. If this
problem persists, call HP
technical support.
40080001
2ECall HP technical support.An error occurred. If this
problem persists, call HP
technical support.
40090001
2EThe error occurs only in the
internal process.
An error occurred. If this
problem persists, call HP
technical support.
40100001
Remote Web Console Error Codes 7

Table 1 Error Codes — Part Code 0001 (continued)
Failure
Level
Severity
Level
Recommended ActionError MessageError
Number
Part
Code
1ELog on again.
A network error may occur
when the load of another
application program working
on the same computer with
Remote Web Console is high.
Increase the value of the RMI
timeout period when network
error occurs.
A network error occurred.
The probable cause is:
•A timeout error occurred
during communication
with the SVP.
40110001
2ELog on again after a while.The number of clients logged
on to the RMI server has
exceeded 32.
40120001
2EFailed to access the Config
file. Call HP technical
support.
The server configuration is
invalid. Call HP technical
support.
40130001
2ELock is removed. Lock again.Network error detected;
exclusive lock is released.
40200001
2EIf the same problem persists
despite retrying, call HP
technical support.
An error occurred during SVP
processing. If this problem
persists, call HP technical
support.
50130001
0WEnter correct user ID or
password.
The user ID or password is
invalid.
50140001
2WIf this problem persists, call
HP technical support.
An error occurred during SVP
processing. If this problem
persists, call HP technical
support.
50750001
2EIf the same problem persists
despite retrying, call HP
technical support.
An error occurred during SVP
processing. If this problem
persists, call HP technical
support.
50990001
1ELog on with a different user
ID. There is a possibility that
the termination process in the
previous logon was invalid.
(Terminated by clicking the
end button of the browser.)
After RMI Time-out (default 1
min.), log on again.
The specified user ID is
already logged on, or the
previous logon was not
properly terminated.
Try again later. (By default,
the session/RMI time-out is
one minute.)
51320001
2EIf this problem persists, call
HP technical support.
An error occurred during SVP
processing. If this problem
persists, call HP technical
support.
53000001
2EIf the same problem persists
despite retrying, call HP
technical support.
An error occurred during SVP
processing. If this problem
persists, call HP technical
support.
53010001
8 Remote Web Console for Storage System Messages and Error Codes

Table 1 Error Codes — Part Code 0001 (continued)
Failure
Level
Severity
Level
Recommended ActionError MessageError
Number
Part
Code
3WWait a few seconds, and
then retry.
Do either of the following if
two users are displaying the
Performance Monitor window
or running the Export Tool:
•Ask one of the users to
display another window.
•Ask one of the users to log
off.
•Wait for one of the users
to quit the Export Tool.
Since the SVP is busy, the
monitoring data cannot be
obtained.
54000001
1ELog on again after waiting a
while.
An administrator is changing
a system environment file.
Log on again after waiting
for a while.
55080001
9WTo get back to the Modify
mode, click [OK]. Otherwise,
click [Cancel].
Modify mode released due
to inactivity. Do you want to
get back to the Modify
mode?
55090001
2EIf the same problem persists
despite retrying, call HP
technical support.
An error occurred during SVP
processing. If this problem
persists, call HP technical
support.
55140001
2EIf the same problem persists
despite retrying, call HP
technical support.
An error occurred during SVP
processing. If this problem
persists, call HP technical
support.
55150001
2EIf the same problem persists
despite retrying, call HP
technical support.
An error occurred during SVP
processing. If this problem
persists, call HP technical
support.
55160001
2EIf the same problem persists
despite retrying, call HP
technical support.
An error occurred during SVP
processing. If this problem
persists, call HP technical
support.
55170001
2EIf the same problem persists
despite retrying, call HP
technical support.
An error occurred during SVP
processing. If this problem
persists, call HP technical
support.
55180001
2EIf the same problem persists
despite retrying, call HP
technical support.
An error occurred during SVP
processing. If this problem
persists, call HP technical
support.
55190001
2EIf the same problem persists
despite retrying, call HP
technical support.
An error occurred during SVP
processing. If this problem
persists, call HP technical
support.
55200001
2EIf the same problem persists
despite retrying, call HP
technical support.
An error occurred during SVP
processing. If this problem
persists, call HP technical
support.
55210001
Remote Web Console Error Codes 9

Table 1 Error Codes — Part Code 0001 (continued)
Failure
Level
Severity
Level
Recommended ActionError MessageError
Number
Part
Code
2EIf the same problem persists
despite retrying, call HP
technical support.
An error occurred during SVP
processing. If this problem
persists, call HP technical
support.
55220001
2EIf the same problem persists
despite retrying, call HP
technical support.
An error occurred during SVP
processing. If this problem
persists, call HP technical
support.
55230001
6ESpecify another user ID.The same user ID is already
registered. Check the setting,
and then retry the operation.
55500001
6EEnter a correct user ID.NULL or blank space(s) are
used in the user ID. Check the
setting, and then retry the
operation.
55510001
6EEnter a correct user ID.The characters used for the
user ID or the number of the
characters of the user ID is
invalid. Check the setting,
and then retry the operation.
55520001
2EThe user name is not set.
Check the setting, and then
retry the operation.
The user name is not set.
Check the setting, and then
retry the operation.
55530001
6ECheck the setting, and then
retry the operation.
An administrator cannot be
added or deleted. Check the
setting, and then retry the
operation.
55540001
2EThe password flag is invalid.
Check the setting, and then
retry the operation.
The password flag is invalid.
Check the setting, and then
retry the operation.
55550001
2EThe password is invalid.
Check the setting, and then
retry the operation.
The password is invalid.
Check the setting, and then
retry the operation.
55560001
2EThe specified permission flag
is invalid. Check the setting,
and then retry the operation.
The specified permission flag
is invalid. Check the setting,
and then retry the operation.
55570001
2EThe specified authority flag is
invalid. Check the setting,
and then retry the operation.
The specified authority flag is
invalid. Check the setting,
and then retry the operation.
55590001
2EA file format error occurred.
Check the setting, and then
retry the operation.
A file format error occurred.
Check the setting, and then
retry the operation.
55600001
2EIf this problem persists, call
HP technical support.
An error occurred during SVP
processing. If this problem
persists, call HP technical
support.
56350001
2EIf this problem persists, call
HP technical support.
An error occurred during SVP
processing. If this problem
persists, call HP technical
support.
56360001
10 Remote Web Console for Storage System Messages and Error Codes