HP 11-be0 Series Manual

Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

© Copyright 2021 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
SDHC, SDXC, and microSD are trademarks or
registered trademarks of SD-3C LLC. Intel and
Pentium are trademarks of Intel Corporation or
its subsidiaries in the U.S. and/or other
countries. Microsoft and Windows are either
registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. USB Type-C and USB-C
are registered trademarks of USB
Implementers Forum. DisplayPort™ and the
DisplayPort™ logo are trademarks owned by
the Video Electronics Standards Association
(VESA®) in the United States and other
countries. Wi-Fi is a registered trademark of
Wi-Fi Alliance®.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: November 2021
Document Part Number: M87588-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows is automatically updated, which is
always enabled. High-speed internet and
Microsoft account required. ISP fees may apply
and additional requirements may apply over
time for updates. See
http://www.windows.com. If your product
ships with Windows in S Mode: Windows in S
Mode works exclusively with apps from the
Microsoft Store within Windows. Certain
default settings, features, and apps cannot be
changed. Some accessories and apps that are
compatible with Windows may not work
(including some antivirus, PDF writers, driver
utilities, and accessibility apps), and
performance may vary, even if you switch out
of S Mode. If you switch to Windows, you
cannot switch back to S Mode. Learn more at
Windows.com/SmodeFAQ.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your tablet ........................................................................................................................... 5
Locating hardware ................................................................................................................................................. 5
Locating software .................................................................................................................................................. 5
Top .......................................................................................................................................................................... 5
Bottom ................................................................................................................................................................... 6
Right ....................................................................................................................................................................... 7
Left side ................................................................................................................................................................. 7
Display .................................................................................................................................................................... 8
Low blue light mode ............................................................................................................................ 8
Rear ........................................................................................................................................................................ 9
Using the kickstand ............................................................................................................................................. 10
Keyboard (soft cover) (select products only) ...................................................................................................... 11
Connecting the keyboard .................................................................................................................. 11
Removing the keyboard .................................................................................................................... 11
Touchpad settings and components ................................................................................................. 12
Touchpad settings ........................................................................................................... 12
Adjusting touchpad settings ........................................................................ 12
Turning on the touchpad .............................................................................. 12
Touchpad components ................................................................................................... 12
Lights ................................................................................................................................................. 13
Special keys ....................................................................................................................................... 14
Labels ................................................................................................................................................................... 15
Inserting a microSD card ..................................................................................................................................... 16
3 Illustrated parts catalog .............................................................................................................................. 18
Computer major components .............................................................................................................................. 18
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement procedures preliminary requirements .................................................................... 21
Tools required ...................................................................................................................................................... 21
Service considerations ......................................................................................................................................... 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 21
Drive handling ................................................................................................................................... 21
v

Electrostatic discharge information .................................................................................................................... 22
Generating static electricity .............................................................................................................. 22
Preventing electrostatic damage to equipment ............................................................................... 23
Personal grounding methods and equipment .................................................................................. 23
Grounding the work area ................................................................................................................... 24
Recommended materials and equipment ........................................................................................ 24
Cleaning your computer ...................................................................................................................................... 25
Enabling HP Easy Clean (select products only) ................................................................................. 25
Removing dirt and debris from your computer ................................................................................ 25
Cleaning your computer with a disinfectant ..................................................................................... 26
Caring for wood veneer (select products only) ................................................................................. 27
Packaging and transporting guidelines .............................................................................................................. 27
Accessing support information ........................................................................................................................... 27
5 Removal and replacement procedures for authorized service provider parts .................................................... 29
Component replacement procedures .................................................................................................................. 29
Preparation for disassembly ............................................................................................................. 29
Kickstand ........................................................................................................................................... 29
Basic camera function test ................................................................................................................ 30
Display assembly ............................................................................................................................... 30
Touch control board .......................................................................................................................... 32
Speakers ............................................................................................................................................ 33
Sensor board ..................................................................................................................................... 34
Power button ..................................................................................................................................... 35
BIOS board ......................................................................................................................................... 36
Pogo connectors and cables ............................................................................................................. 37
WLAN antennas and cables ............................................................................................................... 38
System board .................................................................................................................................... 39
Solid-state drive ................................................................................................................................ 42
Camera ............................................................................................................................................... 43
Battery ............................................................................................................................................... 44
6 Using Setup Utility (BIOS) ............................................................................................................................. 47
Starting Setup Utility (BIOS) ................................................................................................................................ 47
Updating Setup Utility (BIOS) .............................................................................................................................. 47
Determining the BIOS version ........................................................................................................... 47
Preparing for a BIOS update .............................................................................................................. 48
Downloading a BIOS update ........................................................................................... 48
Installing a BIOS update .................................................................................................. 48
vi

7 Backing up, restoring, and recovering ........................................................................................................... 50
Backing up information and creating recovery media ........................................................................................ 50
Using Windows tools for backing up ................................................................................................. 50
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 50
Restoring and recovering your system ............................................................................................................... 50
Creating a system restore ................................................................................................................. 51
Restoring and recovery methods ...................................................................................................... 51
Recovering using HP Recovery media ............................................................................................... 51
Changing the computer boot order ................................................................................................... 51
Using HP Sure Recover (select products only) .................................................................................. 52
8 Using HP PC Hardware Diagnostics ................................................................................................................ 53
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 53
Using an HP PC Hardware Diagnostics Windows hardware failure ID code ...................................... 53
Accessing HP PC Hardware Diagnostics Windows ............................................................................ 53
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant ............. 53
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select
products only) ................................................................................................................. 54
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 54
Downloading the latest HP PC Hardware Diagnostics Windows version from HP ......... 54
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ..... 54
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 54
Installing HP PC Hardware Diagnostics Windows ............................................................................. 55
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 55
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ............................................. 55
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 55
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 56
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 56
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 56
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 56
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 57
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 57
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 57
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 57
9 Specications .............................................................................................................................................. 58
Computer specications ...................................................................................................................................... 58
Display specications .......................................................................................................................................... 59
vii

10 Power cord set requirements ...................................................................................................................... 60
Requirements for all countries ............................................................................................................................ 60
Requirements for specic countries and regions ............................................................................................... 60
11 Recycling .................................................................................................................................................. 62
Index ............................................................................................................................................................. 63
viii

1 Product description
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP 11 inch Tablet PC
Model numbers: 11-be0xxx
Processor Intel® Pentium® Silver N6000 (1.1 GHz, turbo up to 3.3 GHz, 2933 MHz/4 MB L3, quad core, 6 W)
Graphics Internal graphics
Intel® UHD Graphics
Supports HD decode, DX12, and HDMI
Display 3:2 aspect ratio
27.8 cm (11.0 in), 2.1 K (2160 × 1440), white light emitting diode (WLED), antiglare, UWVA (ultra wide view
angle) sRGB 100%, embedded DisplayPort (eDP) 1.4 + (panel self-refresh) PSR2, 400 nits, bent panel (2.0
mm/3.8 mm), low blue light, touch screen
Touch solution with ush glass, multitouch enabled
Gorilla Glass 5
Anti smudge
Flicker free
Supports active stylus
Supports active stylus
Supports Microsoft HDR streaming
Memory Onboard, nonupgradeable
LPDDR4X-2933, single channel support
Supports the following congurations:
●8 GB
●4 GB
Primary storage Solid-state drive (PCIe, NVMe, 2230)
256 GB
128 GB
Audio and video HP Audio Center
Three speakers with amplier
Supports speaker swap
Supports Far Field Cortana
1

Table 1-1 Product components and their descriptions (continued)
Category Description
Supports Alexa
Supports XiaoWei
HP True Vision 13 MP Camera - auto focus, Mobile Industry Processor Interface (MIPI), back-illuminated
sensor (BSI) sensor, f2.0, wide dynamic range (WDR)/temporal noise reduction (TNR), 76° narrow eld of view
(NFOV)
13 MP by 30 frames per second
Dual-array digital (MEMS) microphones with appropriate software, echo cancellation, and noise suppression
Wireless Integrated wireless options with dual antennas
Intel Wi-Fi 6 AX201-W + Bluetooth5 (non-vPro) (802.11ax 2 × 2, MU-MIMO, supporting gigabit le transfer
speeds)
Support for Miracast®
Supports modern standby (connected)
Supports S2 (sleep) idle
Media card reader HP MultiFormat microSD Media Card Reader
Supports microSD™, SDHC™, SDXC™
Ports Tablet
USB 3.2 Gen1 Type-C
- Supports power delivery
- Supports data transfer
- Supports DisplayPort 1.4 out up to 4096 × 2160 @ 60 Hz
- Supports HP Sleep & Charge
(2) Docking connector (5 pin)
Soft cover
Docking connector (5 pin)
Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust
panel resolution to t embedded panel and external monitor connected)
Keyboard HP USB Soft Cover Keyboard
Touchpad requirements
Clickpad with image sensor
Multitouch gestures enabled
Supports precision touchpad
Supports modern trackpad gestures
Taps enabled as default
Power requirements Battery
2 cell, 32.2 Whr, polymer
Long life
2 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category Description
Fast charge
AC adapter, USB Type-C®
45 W, nPFC (non-power factor correcting), straight,1.8 m (6.0 ft)
30 W USB-C, wall mount, straight, xed, 2-prong, power adapter (IIan)
30 W USB-C, wall mount, straight, xed, 2-prong, power adapter (Suao)
Power cord
C5, conventional, 1.0 m (3.3 ft)
Security Trusted Platform Module (TPM) 2.0
Fingerprint reader (on power button)
Sensors Accelerometer
Gyroscope
Sensor hub
Hall sensor
Proximity sensor
Color sensor
Operating system Windows® 10 Home S 64
Windows 10 Home S 64 Chinese Market CPPP
Windows 10 Home S 64 Entry
Windows 10 Home S 64 Entry Single Language
Windows 10 Home S 64 Entry Single Language India PPP
Windows 10 Home S 64 Single Language
Windows 10 Home S 64 Single Language India PPP
Windows 11 Home 64
Windows 11 Home 64 Chinese Market CPPP
Windows 11 Home S 64
Windows 11 Home S 64 Chinese Market CPPP
Windows 11 Home S 64 Entry
Windows 11 Home S 64 Entry Single Language
Windows 11 Home S 64 Entry Single Language India PPP
Windows 11 Home S 64 Single Language
Windows 11 Home S 64 Single Language India PPP
Serviceability End user replaceable parts
AC adapter
3

Table 1-1 Product components and their descriptions (continued)
Category Description
Kickstand
Soft keyboard
4 Chapter 1 Product description

2 Getting to know your tablet
Your tablet features top-rated components. This chapter provides details about your components, where they
are located, and how they work.
Locating hardware
To nd out what hardware is installed on your tablet, select the Search icon in the taskbar, type device
manager in the search box, and then select the Device Manager app.
For information about system hardware components and the system BIOS version number, press ctrl+alt+s
for tablets with on-screen keyboards or fn+esc for tablets with keyboards (select products only).
Locating software
To nd out what software is installed on your tablet, right-click the Start button, and then select Apps and
Features.
Top
Identify the components on the top of the tablet.
Table 2-1 Top components and their descriptions
Component Description
(1) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Blinking amber: The AC adapter is disconnected, and the
battery has reached a low battery level.
●Amber: The AC adapter is connected, and the battery is
charging.
●O: The battery is not charging.
(2) USB Type-C® power connector and SuperSpeed
5 Gbps port with HP Sleep and Charge and
DisplayPort™ output
Connects an AC adapter that has a USB Type-C connector,
supplying power to the tablet and, if needed, charging the tablet
battery.
– and –
5

Table 2-1 Top components and their descriptions (continued)
Component Description
Connects a USB device, provides high-speed data transfer, and
charges small devices (such as a smartphone), even when the
tablet is o.
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small external
device. For a faster charge, connect the device directly to AC
power.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
(3) Internal microphones (2) Record sound.
(4) Camera function key Switches the camera between front facing and rear facing.
(5) Power button ●When the tablet is o, press the button briey to turn on
the tablet.
●When the tablet is on, press the button briey to initiate
Sleep.
●When the tablet is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the tablet is in Hibernation, press the button briey
to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the tablet has stopped responding and shutdown procedures
are ineective, press and hold the power button down for at
least 10 seconds to turn o the tablet.
To learn more about your power and sleep settings:
▲Right-click the Power icon , and then select Power
and sleep settings.
(6) Fingerprint reader Allows a ngerprint logon to Windows, instead of a password
logon.
▲Touch your nger to the ngerprint reader.
IMPORTANT: To prevent ngerprint logon issues, be sure
when you register your ngerprint that all sides of your
nger are registered by the ngerprint reader.
Bottom
Identify the component on the bottom of the tablet.
6 Chapter 2 Getting to know your tablet

Table 2-2 Bottom component and its description
Component Description
(1) Portrait pogo connectors Connect the tablet to the optional keyboard.
Right
Identify the components on the right side of the tablet.
Table 2-3 Right-side components and their descriptions
Component Description
(1) Volume button Controls speaker volume on the tablet.
(2) microSD™ memory card reader Reads optional memory cards that enable you to store,
manage, share, or access information.
To insert a card, see Inserting a microSD card on page 16.
Left side
Identify the left side component of the tablet.
Right 7

Table 2-4 Left-side component and its description
Component Description
(1) Landscape pogo connectors Connect the tablet to the optional keyboard.
Display
The tablet display can include essential components such as speakers, antennas, cameras, and microphones.
Low blue light mode
Your tablet display is shipped from the factory in low blue light mode for improved eye comfort and safety.
Also, blue light mode automatically adjusts blue light emissions when you are using the tablet at night or for
reading.
NOTE: Wake-on Touch (WOT) is enabled on this display. You can tap the screen twice to wake the tablet.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
Table 2-5 Display components and their descriptions
Component Description
(1) Speakers (3) Produce sound.
(2) Camera light On: The camera is in use.
8 Chapter 2 Getting to know your tablet

Table 2-5 Display components and their descriptions (continued)
Component Description
(3) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(4) Magnetic pen attachment area Holds an optional pen. Place the pen tip facing down for optimal
magnetic attachment.
NOTE: For more information about the pen, see the documentation
provided with the pen.
(5) Ambient light and color sensor Adjusts the brightness of the display, depending on the ambient
light, and manages and controls the color temperature. Color
temperature enables you to measure and adjust the warmth or
coolness of the light source.
NOTE: Do not cover the sensor. The display brightness adjusts if
the sensor notices light change.
*The antennas are not visible from the outside of the tablet. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.
Rear
Identify the rear component.
Table 2-6 Rear component and its description
Component Description
(1) Camera Allows you to video chat, record video, and record still
images. You can have the camera face either to the front or
Rear 9

Table 2-6 Rear component and its description
Component Description
to the rear. The camera can rotate up to 235° for share
mode or desktop view.
NOTE: Camera functions vary depending on the camera
hardware and software installed on your product.
Using the kickstand
The kickstand works with the tablet in portrait or landscape mode.
1. Turn the tablet upside down on a at surface and attach the kickstand to back of the tablet.
2. Use one of the following sets of steps, depending on whether the tablet is in portrait or landscape mode.
▲In portrait mode, open the right side of the kickstand.
▲In landscape mode, slide the bottom of the kickstand away from the tablet and adjust your viewing
angle, up to approximately 163°.
10 Chapter 2 Getting to know your tablet

Keyboard (soft cover) (select products only)
Keyboards can vary by language.
Connecting the keyboard
The tablet can connect to the keyboard in either portrait or landscape mode. Pogo connectors are located on
the bottom edge and left side of the tablet.
▲To connect the keyboard, lower the tablet onto the keyboard until the connectors click into place.
NOTE: For proper keyboard placement, be sure that the keyboard is at an angle and not lying at
against a surface.
Removing the keyboard
Use this step to remove the keyboard from the tablet.
▲To remove the tablet from the keyboard, pull the tablet away from the back of the keyboard.
Keyboard (soft cover) (select products only) 11

Touchpad settings and components
Learn the touchpad settings and components
Touchpad settings
Learn how to adjust touchpad settings.
Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.
1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press
enter.
2.Choose a setting.
Turning on the touchpad
Follow these steps to turn on the touchpad.
1.Select the Search icon in the taskbar, type touchpad settings in the search box, and then press
enter.
2.Using an external mouse, click the touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.
Touchpad components
Identify the touchpad components.
12 Chapter 2 Getting to know your tablet