HPE Synergy 813562-001 Manual
HPE Synergy Appliances Maintenance and Service Guide
for HPE Synergy Composer and HPE Synergy Image
Streamer
Part Number: 862889-006
Published: July 2020
Edition: 6
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for
hardware components and software for the HPE Synergy Composer and HPE Synergy Image Streamer. This guide is for an
experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment,
trained in recognizing hazards in products, and are familiar with weight and stability precautions.
©Copyright 2016-2020 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise
products and services are set forth in the express warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical
or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying.
Consistent with FAR 12211 and 12212, Commercial Computer Software, Computer Software Documentation, and Technical
Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no
control over and is not responsible for information outside the Hewlett Packard Enterprise website.
Acknowledgments
Intel®, Itanium®, Optane™, Pentium®, Xeon®, Intel Inside®, and the Intel Inside logo are trademarks of Intel Corporation in the
U.S. and other countries.
Microsoft®and Windows®are either registered trademarks or trademarks of Microsoft Corporation in the United States
and/or other countries.
Adobe®and Acrobat®are trademarks of Adobe Systems Incorporated.
Java®and Oracle®are registered trademarks of Oracle and/or its ailiates.
UNIX®is a registered trademark of The Open Group.
All third-party marks are property of their respective owners.
Contents
Illustrated parts catalog.........................................................................................................5
Mechanical components.........................................................................................................................................................................................................5
System components..................................................................................................................................................................................................................5
System board spare parts....................................................................................................................................................................................5
Processor spare parts.............................................................................................................................................................................................6
SATA SSD spare parts........................................................................................................................................................................................... 6
Processor heatsink spare parts........................................................................................................................................................................ 6
DIMM spare parts......................................................................................................................................................................................................6
System battery spare parts.................................................................................................................................................................................6
Customer self repair................................................................................................................................................................................................7
Removal and replacement procedures..............................................................................16
Electrostatic discharge recommendations............................................................................................................................................................... 16
Preparing for appliance module removal.................................................................................................................................................................. 16
Creating and downloading an appliance backup................................................................................................................................ 16
Creating a support dump file from the appliance maintenance console...............................................................................16
Preparing a USB flash drive.............................................................................................................................................................................17
Powering up the appliance module.............................................................................................................................................................19
Powering down the appliance module...................................................................................................................................................... 19
Removing an appliance module......................................................................................................................................................................................20
Removing a Composer .......................................................................................................................................................................................20
Removing an Image Streamer........................................................................................................................................................................ 22
Removing the access panel............................................................................................................................................................................................... 29
Removing and replacing a drive.....................................................................................................................................................................................29
Reimaging the appliance module with the preloaded USB drive.............................................................................................. 30
Removing and replacing an appliance module processor...............................................................................................................................33
Removing and replacing appliance module memory......................................................................................................................................... 36
Removing and replacing the system battery..........................................................................................................................................................36
Updating the serial number.............................................................................................................................................................................38
Removing and replacing the appliance module system board.....................................................................................................................38
Installing the access panel................................................................................................................................................................................................. 39
Removing and replacing an appliance bay blank................................................................................................................................................. 40
Power procedures for a frame that is part of a multiframe management ring
with Image Streamer............................................................................................................41
Powering down an HPE Synergy frame that is part of a multiframe management ring with Image Streamer............... 41
Powering down the compute module .......................................................................................................................................................41
Powering up an HPE Synergy frame that is part of a multiframe management ring with Image Streamer......................42
Component and LED identification....................................................................................43
appliance module components........................................................................................................................................................................................43
Troubleshooting....................................................................................................................45
About the appliance maintenance console.............................................................................................................................................................. 45
3
Access the appliance maintenance console using a keyboard, video monitor, and mouse.........................................................46
Access the Maintenance console through an SSH connection.....................................................................................................................48
Log in to the appliance maintenance console........................................................................................................................................................ 48
Resetting the HPE Synergy appliance to original factory settings............................................................................................................48
About factory reset...............................................................................................................................................................................................48
Resetting the appliance module using the appliance maintenance console...................................................................... 49
Connecting to the HPE Synergy Console using a keyboard, video monitor, and mouse..............................................................50
Connecting to the HPE Synergy Console using a laptop computer..........................................................................................................51
About appliance updates....................................................................................................................................................................................................52
Specifications.........................................................................................................................54
Environmental specifications........................................................................................................................................................................................... 54
Documentation and troubleshooting resources for HPE Synergy...............................55
HPE Synergy documentation resources....................................................................................................................................................................55
HPE Synergy firmware update resources............................................................................................................................................... 56
HPE Synergy document overview (documentation map)...............................................................................................................................58
Support and other resources.............................................................................................. 60
Accessing Hewlett Packard Enterprise Support...................................................................................................................................................60
Accessing updates..................................................................................................................................................................................................................60
Customer self repair...............................................................................................................................................................................................................61
Remote support........................................................................................................................................................................................................................61
Warranty information............................................................................................................................................................................................................61
Regulatory information........................................................................................................................................................................................................62
Documentation feedback....................................................................................................................................................................................................62
4
Illustrated parts catalog
This chapter lists the hardware spare parts supported by the server.
Mechanical components
Customer self repair: mandatory
Description Spare part number
Appliance bay blank 813562-001
For more information, see "Removal and replacement procedures."
System components
Item Description
1System board spare parts
2System battery spare parts
3Processor spare parts
4SATA SSD spare parts
5Processor heatsink spare parts
6DIMM spare parts
For more information, see "Removal and replacement procedures."
System board spare parts
Customer self repair: mandatory
Illustrated parts catalog 5
Description Spare part number
System board (HPE Synergy Composer) 807964-001
System board (HPE Synergy Image Streamer) 841450-001
Processor spare parts
Customer self repair: optional
Description Spare part number
24-GHz Intel I3-4330TE processor (HPE Synergy Composer) 824368-001
23-GHz Intel E3-1268L processor (HPE Synergy Image
Streamer)
841448-001
SATA SSD spare parts
Customer self repair: mandatory
Description Spare part number
120-GB, 6G ( HPE Synergy Composer) 850155-001
150-GB, 6G ( HPE Synergy Composer) 869575-001
240-GB, 6G ( HPE Synergy Composer) 882219-001
800-GB, 6G ( HPE Synergy Image Streamer) 850157-001
960-GB, 6G ( HPE Synergy Image Streamer) 869580-001
Processor heatsink spare parts
Customer self repair: optional
Description Spare part number
Processor heatsink 824369-001
DIMM spare parts
Customer self repair: optional
Description Spare part number
8GB, 512Mx8, EP3L-12800E 824367-001
System battery spare parts
Customer self repair: mandatory
Description Spare part number
System battery 234556-001
Illustrated parts catalog 6
Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard
Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished
by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement. There are two
categories of CSR parts:
•Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace these
parts, you will be charged for the travel and labor costs of this service.
•Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional charges,
depending on the type of warranty service designated for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the customer
warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These parts are identified
as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-
hour delivery may be oered at an additional charge where geography permits. If assistance is required, you can call the
Hewlett Packard Enterprise Support Center and a technician will help you over the telephone. Hewlett Packard Enterprise
specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard
Enterprise. In cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the defective
part back to Hewlett Packard Enterprise within a defined period of time, normally five (5) business days. The defective part
must be returned with the associated documentation in the provided shipping material. Failure to return the defective part
may result in Hewlett Packard Enterprise billing you for the replacement. With a customer self repair, Hewlett Packard
Enterprise will pay all shipping and part return costs and determine the courier/carrier to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider.
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms of parts only
warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard Enterprise to replace
these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le
client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la période de
diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être
eectuée à l'aide d'une pièce CSR, Hewlett Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces
CSR :
•Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à Hewlett Packard
Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
•Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour
permettre au client d'eectuer lui-même la réparation. Toutefois, si vous demandez à Hewlett Packard Enterprise de
remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.
REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client d'eectuer lui-même
la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige que le remplacement de la pièce soit
eectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.
Illustrated parts catalog 7
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation géographique. Si
votre situation géographique le permet et que vous demandez une livraison le jour même ou dans les 4 heures, celle-ci vous
sera facturée. Pour toute assistance, appelez le Centre d’assistance Hewlett Packard Enterprise pour qu’un technicien vous
aide au téléphone Dans les documents envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est
nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq (5)
jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce
défectueuse, Hewlett Packard Enterprise se réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une
pièce CSR, Hewlett Packard Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société de
courses ou le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local.
Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules". Dans ce cas, les pièces de
rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à Hewlett Packard
Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti Hewlett
Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR,
Customer Self Repair). Se in fase di diagnostica Hewlett Packard Enterprise (o un centro di servizi o di assistenza Hewlett
Packard Enterprise) identifica il guasto come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo spedirà
direttamente al cliente per la sostituzione. Vi sono due categorie di parti CSR:
•Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne aida la riparazione ad
Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera per il servizio.
•Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti progettati per
questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard Enterprise, potrebbe dover sostenere
spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del cliente. Per rispettare
la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali
parti sono identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo
seguente. La consegna nel giorno stesso o entro quattro ore è oerta con un supplemento di costo solo in alcune zone. In caso
di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico Hewlett Packard Enterprise.
Nel materiale fornito con una parte di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei
component. Qualora sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad Hewlett
Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso
deve essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione del
componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise. Nel caso di riparazione da
parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da
utilizzare.
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza di zona.
Servizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti. Nei termini di
garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà gratuitamente le parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente. Se
il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e di manodopera
per il servizio.
Illustrated parts catalog 8
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und
höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn Hewlett Packard Enterprise (oder ein Hewlett
Packard Enterprise Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden
kann, sendet Ihnen Hewlett Packard Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien
unterteilt:
•Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch dieser
Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service
berechnet.
•Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self Repair
ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen möchten,
können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch
des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden. Im illustrierten
Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte
Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar. Wenn Sie Hilfe
benötigen, können Sie das Hewlett Packard Enterprise Support Center anrufen und sich von einem Mitarbeiter per Telefon
helfen lassen. Den Materialien von Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie
entnehmen, ob das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, das
defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in
der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen Dokumentation in der
Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann
Hewlett Packard Enterprise Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett
Packard Enterprise für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem
Servicepartner vor Ort.
Parts-only Warranty Service (Garantieservice ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice
ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt Hewlett Packard Enterprise
Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch dieser Teile von
Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede reemplazar
(Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar
sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, Hewlett Packard Enterprise (o los proveedores o
socios de servicio de Hewlett Packard Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un
componente CSR, Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución. Los
componentes CSR se clasifican en dos categorías:
•Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard Enterprise
que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de
obra de dicho servicio.
•Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también están diseñados
para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise realice su
Illustrated parts catalog 9
sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al
producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el
usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un proveedor de
servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el
catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su destino al siguiente
día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el mismo día o en cuatro horas con un coste
adicional. Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de Hewlett Packard Enterprise y recibirá
ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, Hewlett Packard
Enterprise especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En aquellos casos en
los que sea necesario devolver algún componente a Hewlett Packard Enterprise, deberá hacerlo en el periodo de tiempo
especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la
documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard
Enterprise podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard
Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que
se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard Enterprise, póngase
en contacto con su proveedor de servicios local.
Servicio de garantía exclusivo de componentes
La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de componentes.
Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard Enterprise le facilitará los componentes de
repuesto sin cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por parte del usuario
(CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de
los gastos de desplazamiento y de mano de obra de dicho servicio.
Customer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot
een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze onderdelen
worden CSR-onderdelen (Customer Self Repair) genoemd. Als Hewlett Packard Enterprise (of een Hewlett Packard Enterprise
Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett
Packard Enterprise dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
•Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.
•Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatie
door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor
extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.
OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband
met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze
onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de eerstvolgende werkdag.
Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden, indien dit mogelijk is gezien de
locatie. Indien assistentie is gewenst, belt u het Hewlett Packard Enterprise Support Center om via de telefoon ondersteuning
van een technicus te ontvangen. Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel
of het defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte onderdeel aan Hewlett
Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde periode, gewoonlijk vijf
Illustrated parts catalog 10
(5) werkdagen, retourneren aan Hewlett Packard Enterprise. Het defecte onderdeel moet met de bijbehorende documentatie
worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan Hewlett
Packard Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt Hewlett
Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest Hewlett Packard
Enterprise zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett
Packard Enterprise.
Garantieservice "Parts Only"
Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat. Volgens de
bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos vervangende onderdelen ter
beschikking stellen.
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard Enterprise verzoekt
deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht
Reparo feito pelo cliente
Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se, durante o período de
diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/parceiros da Hewlett Packard Enterprise) concluir que o reparo
pode ser efetuado pelo uso de uma peça CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas
categorias de peças CSR:
•Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise substitua
essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
•Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo
cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de taxa
adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas peças
estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o pedido. Onde as
condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional. Se
precisar de auxílio, entre em contato com o Centro de suporte técnico da Hewlett Packard Enterprise para que um técnico o
ajude por telefone. A Hewlett Packard Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça
com defeito deve ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a peça
com defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a Hewlett Packard Enterprise
dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A peça com defeito deve ser enviada com a
documentação correspondente no material de transporte fornecido. Caso não o faça, a Hewlett Packard Enterprise poderá
cobrar a reposição. Para as peças de reparo feito pelo cliente, a Hewlett Packard Enterprise paga todas as despesas de
transporte e de devolução da peça e determina a transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em contato
com o fornecedor de serviços local.
Serviço de garantia apenas para peças
A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças. Segundo os termos
do serviço de garantia apenas para peças, a Hewlett Packard Enterprise fornece as peças de reposição sem cobrar nenhuma
taxa.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard Enterprise substitua essas
peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
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Removal and replacement procedures
This chapter provides detailed instructions on how to remove and replace component spare parts.
Electrostatic discharge recommendations
CAUTION:
To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or
handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other
static-sensitive devices. This type of damage can reduce the life expectancy of the device.
To prevent electrostatic damage, observe the following precautions:
• Avoid hand contact by transporting and storing products in static-safe containers.
• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
• Place parts on a grounded surface before removing them from their containers.
• Avoid touching pins, leads, or circuitry.
• Always make sure you are properly grounded when touching a static-sensitive component or assembly.
Preparing for appliance module removal
Before removing the appliance module, you must:
•Create and download a backup
•Create a support dump
•Prepare a recovery USB key
Creating and downloading an appliance backup
Back up the appliance and download the backup file before removing the appliance from the frame:
• Synergy Composer: The minimum required privileges are Infrastructure administrator, Software administrator, or Backup
administrator. For more information about creating a manual backup and downloading the file, see Back up an appliance
manually.
• Synergy Image Streamer: The minimum required privileges to create the backup are Infrastructure administrator and
Backup administrator. The minimum required privileges to download the backup bundle are Infrastructure administrator,
Network administrator, Server administrator, Server firmware operator, Storage administrator, Software administrator, and
Backup administrator. For more information about creating and downloading the backup bundle, see Create a backup
bundle.
Creating a support dump file from the appliance maintenance console
This procedure describes how to use the appliance maintenance console to create a support dump file from the local appliance
module (the appliance module on which the appliance maintenance console runs) and store it on a USB drive.
Removal and replacement procedures 16
If the local appliance module is the active appliance module in an appliance cluster and if the standby appliance module is
reachable, the support dump will contain the data for both cluster members. Otherwise, a support dump is created with data
for the local appliance module only.
CAUTION: Creating the support dump file overwrites any existing backup file on the appliance module. If possible,
refrain from creating a support dump if you have not copied the backup file to an external location for safekeeping. Use
the User interface to download the backup file.
The support dump file is encrypted by default.
Prerequisites
• Privileges: Infrastructure administrator
• Use a USB 20 or 30 device drive, formatted as an NTFS or FAT32 file system and with only one partition. If necessary, use
a computer to format the USB drive.
The USB drive must have enough free space (typically 1 GB to 4 GB) to store the support dump file.
Procedure
1. Install the USB drive in the USB port of the local appliance module.
2. Access the appliance maintenance console main menu.
For more information, see Access the appliance maintenance console using a keyboard, video monitor, and mouse.
3. Select Support dump.
A new set of commands appears.
4. Do one of the following:
• Select Create support dump to create a support dump file and copy it to the USB drive.
• Select Download existing support dump to copy a support dump file from the appliance module to the USB drive.
5. Wait until the support dump file is copied. The message on the screen states that the support dump was successfully
completed and that it is safe to remove the USB drive.
Preparing a USB flash drive
Prerequisites
IMPORTANT: Hewlett Packard Enterprise recommends that you prepare a USB flash drive immediately after installing
and after updating the appliance module firmware so that you always have a USB flash drive that matches the currently
installed version of the appliance module image. For environments with multiple versions, create separate USB drives,
one for each version.
Make sure that you have the following:
• Computer running either Linux or Microsoft Windows operating system
• USB flash drive with 4 GB of memory, or greater
• Internet connection
Removal and replacement procedures 17
Procedure
1. Identify the version of the appliance module image.
(HPE Synergy Composer) View the firmware version on the Appliance panel of the HPE OneView Settings screen.
(HPE Synergy ImageStreamer) View the firmware version:
• In the appliance maintenance console using the View option.
• In HPE OneView, view the Installed firmware version for Member Appliance by using the OS Deployment Servers
screen.
a. Under General, select the link to the deployment server interface.
b. Select Deployment Appliances.
The firmware version that is displayed is the version of the image that you will download in step 5 and include on the USB
drive.
2. Insert the USB flash drive in the computer USB port.
3. If necessary, delete any unnecessary partitions to ensure adequate disk space.
4. Format the USB flash drive for one FAT32 or W95 FAT32 partition using the following guidelines:
• For a Linux operating system, use the /sbin/fdisk /dev/sdxcommand, where x represents the numerical
drive of the USB port used.
• For a Windows operating system, right-click the USB icon in the Computer window and select Format.
• Specify a label for your USB drive. It can be any name you want, except EMBEDDED, which is a reserved name. Consider
using the date as part of the label.
• Create only one primary partition. Delete any existing partitions.
• If prompted, specify the following parameters:
◦Capacity: maximum value
◦Allocation unit size: 4096 bytes
◦First and last block: default values
5. Download the firmware image .zip file and the corresponding .md5 file from the Hewlett Packard Enterprise website
(http://www.hpe.com/downloads/Synergy).
The firmware image that you download must match the version determined in step 1. Make sure that you download the
complete image for recovery for the USB. The firmware update for existing images does not contain a complete image.
Use a checksum utility of your choice and the .md5 file to verify the integrity of the downloaded files.
6. Unzip the compressed image.
7. Copy the contents of the image file to the USB flash drive.
IMPORTANT: Do not rename the files.
8. Optionally, remove the USB flash drive and store it for future use.
Removal and replacement procedures 18
Powering up the appliance module
If the appliance module is removed and reinserted, it will power up automatically.
To restart or reset the appliance module manually, perform one of the following steps:
• If you have a multi-enclosure setup and the appliance module you want to power up is in the remote enclosure, use the
applicator to press the pinhole button (below the Power LED) for 10 seconds or less.
If you use Composer (1st gen), the pinhole button is located inside of the Power LED.
• If you do not have a multi-enclosure setup and the appliance module you want to power up is not in the remote enclosure,
power it on through the user interface. For more information, see "Powering on the appliance through the user
interface."
Powering on the appliance module through the user interface
Prerequisites
Required privileges: Infrastructure administrator, Server administrator, or Hardware Setup
Procedure
1. From the main menu, select Enclosures.
2. In the master pane, select the frame that contains the appliance module you want to power on.
3. Select the Composable Infrastructure Appliances view.
4. Click the Power on link in the Power field.
The Power field displays On after the appliance module is powered on.
Powering down the appliance module
Powering down the appliance module from the user interface enables you to log out users and cancel ongoing tasks.
Use one of the following steps:
• For HPE Synergy Composer:
1. From the main menu, select Settings > Appliance.
2. Select Actions > Shut down.
This will power down both appliances in a high-availability cluster. To power down just one of the appliance modules, or if
the appliance module is in a standalone configuration, select the Shutdown option from the appliance maintenance
console of the appliance module to be serviced.
• For HPE Synergy Image Streamer, from the main menu of the Image Streamer interface, select Deployment Appliances >
Actions > Shutdown. This will power down both appliance modules in a high-availability cluster. To power down just one
of the appliance modules, or if the appliance module is in a standalone configuration, select the Shutdown option from the
appliance maintenance console of the appliance module to be serviced.
NOTE: If your configuration includes both HPE Synergy Composer and HPE Synergy Image Streamer, you must perform the
shutdown action twice, one each for HPE Synergy Composer and HPE Synergy Image Streamer.
Removal and replacement procedures 19
Removing an appliance module
The steps that you follow to remove the appliance module depend on whether the appliance module is Image Streamer or
Composer:
•Removing a Composer appliance
•Removing an Image Streamer appliance
Removing a Composer
Prerequisites
Before removing a Composer:
• Create and download a backup of the appliance module. For more information, see "Creating and downloading an
appliance backup."
• Prepare a USB flash drive with the currently installed image of the appliance module. For more information, see "Preparing
a USB flash drive for reimaging an appliance."
• Create and download a support dump. For more information, see "Create a support dump file from the appliance
maintenance console."
Procedure
1. If the appliance module that you want to remove is part of a Highly Available cluster, perform one of the following:
• If it is the active appliance module in the Highly Available cluster, perform the following steps:
a. Activate the standby appliance.
b. Remove the standby appliance from the appliance cluster.
• If it is the standby appliance module in the Highly Available cluster, remove it from the appliance module cluster. For
more information, see Remove the standby appliance from the appliance cluster.
2. If the appliance module that you want to remove is not part of a Highly Available cluster, power down the appliance.
3. Remove the component as indicated.
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