Huawei SCL-L21 Dimensions

HUAWEI Y6 (SCL-L21) Smartphone
FAQs
Issue
01
Date
2015-07-20
HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI SCL Smartphone FAQs
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Version
Changed
Section
Change Description
Date
Author
01
N/A
Finished the hotline FAQs for the SCL general
versions.
2015-07-20

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Contents
1 Basics ...............................................................................................................................................8
1.1 Can I use 4G networks with my phone? .......................................................................................................................8
1.2 Color schemes...............................................................................................................................................................8
1.3 Selling points................................................................................................................................................................8
1.4 Your phone at a glance..................................................................................................................................................9
1.5 Installation ..................................................................................................................................................................10
1.5.1 How do I open the battery cover?............................................................................................................................10
1.5.2 How do I install a SIM/UIM card? ..........................................................................................................................10
1.5.3 How do I install a microSD card?............................................................................................................................ 11
1.5.4 How do I install the battery?.................................................................................................................................... 11
1.5.5 How do I close the battery cover?............................................................................................................................ 11
1.6 Home screens..............................................................................................................................................................12
1.6.1 How do I add or delete a home screen? ...................................................................................................................12
1.6.2 How does my phone's main menu look like?...........................................................................................................13
1.6.3 How do I edit the main menu?.................................................................................................................................14
1.6.4 How do I switch between 2D and 3D home screens?..............................................................................................14
1.6.5 How do I add a shortcut for an application to a home screen? ................................................................................14
1.7 Contacts......................................................................................................................................................................15
1.7.1 How do I create a contact or assign a photo to a contact? .......................................................................................15
1.7.2 How do I import or export contacts? .......................................................................................................................17
1.7.3 How many contacts can my phone save?.................................................................................................................19
1.7.4 How do I add a contact to a contact group?.............................................................................................................19
1.8 Text messaging ...........................................................................................................................................................22
1.8.1 How do I change the input method when editing a text message?...........................................................................22
1.8.2 How do I lock a text message in a conversation? How do I delete one or more conversions and text messages? ..22
1.8.3 How do I forward a message or send a message to multiple recipients? .................................................................23
1.8.4 How many Chinese and English characters can be contained in a text message? ...................................................23
1.8.5 How many text messages can be saved on my phone?............................................................................................23
1.8.6 How do I set the SMS center number? ....................................................................................................................25
1.9 Calls............................................................................................................................................................................25
1.9.1 Can I record a call? Where is the recording saved?.................................................................................................25
1.9.2 How do I switch between calls or merge two calls to have a conference call?........................................................25
1.9.3 What will my phone display when one card is being used for a call and the other receives a call? ........................26

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1.10 Multimedia messaging..............................................................................................................................................26
1.10.1 How do I send a multimedia message?..................................................................................................................26
1.10.2 What can I do if I can't send or receive multimedia messages?.............................................................................27
1.10.3 Is there any restriction on the size, format, or resolution of the file to be attached to a multimedia message? .....27
1.10.4 Where are the multimedia message attachments saved?........................................................................................27
1.11 Music ........................................................................................................................................................................28
1.11.1 How are my songs sorted? .....................................................................................................................................28
1.11.2 How do I create a playlist?.....................................................................................................................................28
1.11.3 What playback modes does my phone support? ....................................................................................................28
1.11.4 How do I play songs in the background, exit Music, and view the lyrics when a song is playing?.......................28
1.12 Camera......................................................................................................................................................................28
1.12.1 If my phone has no microSD card installed, can I shoot photos or videos?...........................................................28
1.12.2 Why can't I open some photos or videos on my phone? ........................................................................................28
1.12.3 Where are my photos and videos saved by default? Can I change the save location?...........................................29
1.12.4 How do I edit a photo or video or add a photo frame? ..........................................................................................29
1.12.5 Does my phone support HD videos? .....................................................................................................................29
1.12.6 Can I disable the shutter sound? ............................................................................................................................29
1.12.7 How do I toggle between the front and rear cameras?...........................................................................................29
1.12.8 What is the format of the recorded video clips? What are the video clip sizes? ....................................................29
1.12.9 What photo formats and sizes does my phone support? ........................................................................................30
1.13 Streaming media.......................................................................................................................................................30
1.13.1 Does the phone support flashlight?........................................................................................................................30
1.13.2 Will my phone stop playing streaming media when a call comes in? If yes, will it resume playing when the call
ends?.................................................................................................................................................................................30
1.13.3 Why can't my phone play some streaming media?................................................................................................30
1.13.4 What might cause poor quality of online streaming media played on my phone?.................................................30
1.13.5 Will simultaneously playing and downloading online streaming media take up my phone's storage space? ........30
1.14 Bluetooth ..................................................................................................................................................................31
1.14.1 Does my phone support Bluetooth headsets? ........................................................................................................31
1.14.2 Can I connect my phone to a Bluetooth USB keyboard or mouse?.......................................................................31
1.14.3 What files can be transmitted using Bluetooth?.....................................................................................................31
1.14.4 How do I send a file using Bluetooth?...................................................................................................................31
1.14.5 Why can't my phone be discovered by other Bluetooth devices? ..........................................................................33
1.14.6 What is Bluetooth's working range? ......................................................................................................................36
1.14.7 Why can't I pair my phone with other Bluetooth devices? ....................................................................................36
1.14.8 Can my computer use my phone's data connection through Bluetooth?................................................................36
1.15 GPS navigation.........................................................................................................................................................37
1.15.1 Does my phone support offline navigation? If yes, do I need to install an offline navigation application to the
phone?...............................................................................................................................................................................37
1.15.2 Does my phone support Google Maps?.................................................................................................................37
1.15.3 What navigation application does my phone come with?......................................................................................37
1.15.4 What can I do if the navigation application experiences data loss?.......................................................................37

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1.15.5 What can I do if the navigation application on my phone cannot receive signals from GPS satellites?................37
1.16 Does my phone support FM radio? If yes, how do I save my favorite channels?.....................................................37
1.17 Can I download themes to my phone? Does my phone support live wallpapers? ....................................................38
1.18 Does my phone support video calls or video chats? .................................................................................................38
1.19 How do I take a screenshot? .....................................................................................................................................38
1.20 Does my phone support flash playback? If no, can I install a third-party flash player for flash playback?..............38
1.21 Does my phone come with a headset? What line order does my phone support?.....................................................39
1.22 Preinstalled applications and versions ......................................................................................................................39
1.23 microSD card compatibility test ...............................................................................................................................39
1.24 Basic functions..........................................................................................................................................................39
1.25 Communication FAQs ..............................................................................................................................................39
2 Common settings.........................................................................................................................40
2.1 Email...........................................................................................................................................................................40
2.1.1 How do I configure email settings? .........................................................................................................................40
2.1.2 Can I view emails when no Internet connection is available on my phone?............................................................45
2.1.3 How do I log in to my Gmail account?....................................................................................................................45
2.1.4 How do I synchronize contacts and calendar events?..............................................................................................45
2.2 Wi-Fi settings..............................................................................................................................................................45
2.2.1 How do I connect my phone to a Wi-Fi network? ...................................................................................................45
2.2.2 What Wi-Fi protocols does my phone support?.......................................................................................................47
2.2.3 Sometimes I cannot open web pages over a Wi-Fi connection. Why? ....................................................................47
2.2.4 I have turned on Wi-Fi on my phone, but it cannot detect signals from Wi-Fi hotspots. What can I do?................47
2.2.5 How do I know whether my phone is using its mobile data connection or a Wi-Fi connection to access the Internet?
..........................................................................................................................................................................................48
2.2.6 I cannot connect to a Wi-Fi hotspot. Why?..............................................................................................................48
2.2.7 My phone's Wi-Fi connection automatically disconnects after the screen times out. What can I do? .....................48
2.3 Can I use my phone as a mobile Wi-Fi hotspot and access the Internet from another device using my phone's data
connection?.......................................................................................................................................................................48
2.4 How do I connect my phone to a Wi-Fi hotspot with a static IP address to access the Internet?................................50
2.5 How do I set my phone to work as a modem and provide Internet access for computers?.........................................53
2.6 Tone settings ...............................................................................................................................................................53
2.6.1 How do I set the phone ringtone? ............................................................................................................................53
2.6.2 How do I turn on or off vibration for incoming calls and messages? ......................................................................53
2.6.3 How do I set a custom audio file as the ringtone or notification tone?....................................................................53
2.6.4 Can I set a ringtone for a contact group? .................................................................................................................53
2.6.5 How do I disable touch sounds? ..............................................................................................................................54
2.7 Languages and keyboards...........................................................................................................................................54
2.7.1 How do I change the system language?...................................................................................................................54
2.7.2 What can I do if I can't use a newly installed text input method?............................................................................54
2.7.3 How do I change the system font size?....................................................................................................................54
2.7.4 Can I change the system font style? Does WeChat support font style changing?....................................................54
2.7.5 What text input methods does my phone come with?..............................................................................................54

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2.7.6 How do I switch to the stroke input method? ..........................................................................................................54
2.7.7 How do I disable key press vibration?.....................................................................................................................54
2.8 Internet access.............................................................................................................................................................55
2.8.1 How do I set a SIM card as the primary SIM card and the other as the secondary one? .........................................55
2.8.2 How do I clear my browser's cache and browsing history? .....................................................................................55
2.8.3 How do I view a web page in full screen or save a web page to bookmarks? .........................................................55
2.8.4 Can I log in to my email account using the browser on my phone? ........................................................................55
2.8.5 Can I log in to my online bank account from my phone?........................................................................................55
2.8.6 How do I save an image from a web page? .............................................................................................................55
2.8.7 How do I set the home page?...................................................................................................................................55
2.8.8 How do I save a web page? .....................................................................................................................................55
2.8.9 What can I do if my phone fails to access the Internet?...........................................................................................56
2.8.10 How do I turn on or off the mobile network? ........................................................................................................56
2.8.11 How do I view my phone's data service status or disable the data service?...........................................................56
2.8.12 Are there any restrictions on data services?...........................................................................................................56
2.8.13 How do I configure the VPN parameters?.............................................................................................................57
2.9 Screen lock .................................................................................................................................................................58
2.9.1 How do I set a screen unlock PIN?..........................................................................................................................58
2.9.2 How do I set a screen unlock pattern? .....................................................................................................................58
2.9.3 How many times can I try the screen unlock pattern before my phone becomes permanently locked? Can I unlock
the phone by sending an email from my Gmail? ..............................................................................................................58
2.9.4 How do I lock and unlock the screen?.....................................................................................................................58
2.9.5 Why doesn't my phone screen turn off after I cover my palm on it? .......................................................................58
2.10 Alarm ........................................................................................................................................................................59
2.10.1 How do I add or remove an alarm?........................................................................................................................59
2.10.2 Will the alarms go off when my phone is powered off? ........................................................................................59
2.11 Applications ..............................................................................................................................................................59
2.11.1 What application formats does my phone support? Is JAVA supported? ...............................................................59
2.11.2 How do I download third-party applications?........................................................................................................59
2.11.3 Can I change the default installation location for applications?.............................................................................59
2.11.4 How do I install, manage, and uninstall applications?...........................................................................................60
2.11.5 What can I do if I can't install an application? .......................................................................................................61
2.11.6 Does my phone support photo shooting using remote control? If yes, how do I download and install the
application that supports such a function?........................................................................................................................62
2.11.7 Does my phone support AirSharing? If yes, how do I download and install the application that supports such a
function?...........................................................................................................................................................................62
2.12 Third-party applications............................................................................................................................................62
2.12.1 Can I install third-party applications to a microSD card? If so, will running these third-party applications take up
my phone's storage?..........................................................................................................................................................62
2.12.2 Does my phone support online banking transactions?...........................................................................................62
2.13 Backup and restoration .............................................................................................................................................62
2.13.1 How do I back up and restore contacts? ................................................................................................................62
2.13.2 Can I back up my contact groups?.........................................................................................................................64

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2.13.3 What data can be backed up on my phone?...........................................................................................................64
2.13.4 What data can be restored on my phone?...............................................................................................................64
2.13.5 Does my phone support cloud services?................................................................................................................64
2.13.6 Does my phone support cloud backup and restoration?.........................................................................................64
2.14 Manage apps.............................................................................................................................................................64
2.14.1 What can Manage apps do? ...................................................................................................................................64
2.14.2 How do I access Manage apps? .............................................................................................................................64
2.14.3 What does the Manage apps screen look like?.......................................................................................................65
2.14.4 How do I manage a specific application using Manage apps?...............................................................................65
2.15 Does my phone come with Security Guard?.............................................................................................................67
2.16 Does my phone support the blacklist function of Security Guard?...........................................................................67
2.17 How do I configure the weather settings?.................................................................................................................67
2.18 What are the developer options?...............................................................................................................................67
2.19 Can I synchronize my phone's date and time with the network? ..............................................................................68
2.20 How do I use my phone as a USB flash drive?.........................................................................................................68
2.21 How do I free up internal storage space?..................................................................................................................68
2.22 How do I adjust the screen brightness?.....................................................................................................................68
2.23 Does my phone have key backlight? ........................................................................................................................68
2.24 How do I turn on or off airplane mode?....................................................................................................................69
2.25 How do I restore my phone to its factory settings?...................................................................................................69
2.26 How does my phone enter or exit safe mode? ..........................................................................................................69
2.27 Does my phone support HiSuite? .............................................................................................................................69
2.28 Does my phone support HDMI?...............................................................................................................................69
2.29 Does my phone support TV-out? ..............................................................................................................................69
2.30 Does my phone support OTG? .................................................................................................................................69
2.31 How does the status indicator work? ........................................................................................................................70
2.32 Can I use other power adapters than the provided one to charge my phone? ...........................................................70
2.33 What are the features of my phone?..........................................................................................................................70
3 Others ............................................................................................................................................71
3.1 Does my phone support the quick calling function when the screen is turned off?....................................................71
3.2 Does my phone support multi-screen interaction?......................................................................................................71
3.3 Does the phone support scheduled power-on and power-off? ....................................................................................71
3.4 Does the GPU support mainstream games?................................................................................................................71
3.5 How do I save battery power? ....................................................................................................................................71
3.6 How long does the battery stand if I keep using a certain function? ..........................................................................72
3.7 Can I use the USB cable and computer to charge my phone? ....................................................................................72
3.8 How do I reduce my mobile data usage?....................................................................................................................72
3.9 What can I do if my phone runs slowly? ....................................................................................................................72
3.10 Can I set my customized wallpaper not to stretch?...................................................................................................72
3.11 How do I enter recovery mode and restore my phone to its factory settings? ..........................................................73
3.12 Can I scan a QR code using my phone?....................................................................................................................73

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3.13 Does my phone support 3D acceleration?.................................................................................................................73
3.14 How do I know whether my phone has been rooted? ...............................................................................................73
3.15 Can I remove the battery? Will configuring my phone to automatically set the date and time generate data traffic?
..........................................................................................................................................................................................74
3.16 Can I use my phone for recording?...........................................................................................................................74
3.17 Does my phone come with a protective film?...........................................................................................................74
3.18 Does my phone support mobile TV? ........................................................................................................................74
3.19 Can I browse or edit Word, Excel, PowerPoint, and PDF files on my phone? .........................................................74
3.20 What is the default installation location for applications? Can I change this location?............................................74
3.21 Does my phone support App2SD? How do I move an installed application to the microSD card? .........................75
3.22 How are my phone ROM and RAM allocated?........................................................................................................75
3.23 How do I check the available storage space in my phone storage and microSD card?.............................................78
3.24 My phone can stand by normally, but the screen cannot be turned on. What can I do?............................................79
3.25 Why isn't the backlight on?.......................................................................................................................................79
3.26 "Trial use" is found on my phone's network access license. Does this mean that my phone does not have the
national network access? ..................................................................................................................................................79
3.27 Why does my phone receive no signal after I activated the function of enabling only 4G data service? .................80

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1 Basics
1.1 Can I use 4G networks with my phone?
Yes if you are using the SCL/SCC-LXX. The SCL/SCC-LXX is a 4G phone while the
SCL/SCC-UXX is a 3G phone.
1.2 Color schemes
black 、white、golden（SCL-U31）
1.3 Selling points
LTE 4G high-speed downloads up to 150 Mbit/s (For whether your phone supports LTE, see
the specifications.)
Fashionable ID design: Ultra-thin body, three-segment design, middle frame with metallic
coating, 3D fading texture on the rear cover, and multiple color options for the rear cover
5-inch 720p full-laminated on-cell screen
1 GB RAM and quad-core high-speed CPU (For details about the storage, see the
specifications.)
8 MP+2 MP HD cameras with SmartFace algorithm
Screen off gestures
Integrated sound chamber, broadband large-power receiver, realistic reproduction of the
human voice
LatestAndroid version (5.1) and latest EMUI version (3.1)

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1.4 Your phone at a glance
Home:
Touch to return to the home screen.
Return:
Touch to return to the previous screen or exit the current application.
When you are entering text, touch to hide the onscreen keyboard.
Recent:
Touch to display the list of recently used applications.

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1.5 Installation
1.5.1 How do I open the battery cover?
1.5.2 How do I install a SIM/UIM card?
Before you insert a micro-SIM card, power off the phone.
When you are inserting a micro-SIM card, make sure the gold contact and beveled edge are facing the
correct directions.

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1.5.3 How do I install a microSD card?
1.5.4 How do I install the battery?
1.5.5 How do I close the battery cover?

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1.6 Home screens
1.6.1 How do I add or delete a home screen?
To add or delete a home screen, pinch two fingers together on the home screen.
You can have nine home screens at most.
Only blank home screens can be deleted.
Delete
Add

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1.6.2 How does my phone's main menu look like?

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1.6.3 How do I edit the main menu?
1.6.4 How do I switch between 2D and 3D home screens?
Your phone does not support 3D home screens.
1.6.5 How do I add a shortcut for an application to a home screen?
On the home screen, touch and hold an empty spot. From the displayed four options at the
bottom, touch Widgets and drag a desired widget from the displayed list to the target screen.
Then touch the home button to return to the home screen.

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If the home screen doesn't have enough space, your phone will automatically create a home screen to the
original's right and place the widget on the new home screen.
1.7 Contacts
1.7.1 How do I create a contact or assign a photo to a contact?
1. Creating a contact
On the home screen, touch .
Touch or to display the contact editing screen,
touch to select a save mode, enter the contact details, and
touch to save the contact.
Note:

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Touch when the contact is already in your contacts list.
Touch when the contact is not in your contacts list.
2. Assigning a photo to a contact
Note: You cannot assign photos to contacts saved to the SIM card.
Method 1: Go to Contacts and touch a contact. On the contact details screen, touch
to take a photo or choose a photo from the gallery.
Method 2: Go to Contacts and touch next to a contact. On the contact details
screen, touch to take a photo or choose a photo from the gallery.

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1.7.2 How do I import or export contacts?
On the home screen, touch .
Touch then Import/Export and choose an import or export mode.

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