Hubbell GAI-TRONICS S.M.A.R.T. 293SL User manual

Pub.:42004-661L2C
GAI-Tronics Corporation P.O. Box 1060, Reading, PA 19607-1060 USA
610-777-1374 n800-492-1212 nFax: 610-775-6540
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
GAI-TRONICS® CORPORATION
A HUBBELL COMPANY
S.M.A.R.T. Emergency Phones
Models 293SL, 293ALSL, 294ALSL, 297SL, and 298SL
TABLE OF CONTENTS
Confidentiality Notice................................................................................................................1
Introduction...............................................................................................................................1
Operation...................................................................................................................................2
Placing an Emergency Call from a S.M.A.R.T. Phone .....................................................................2
Placing a Non-Emergency Call (Models 294ALSL and 298SL Only) ..............................................3
Disconnecting a Call Remotely..........................................................................................................3
Installation.................................................................................................................................3
General Safety Guidelines .................................................................................................................3
General Installation Guidelines.........................................................................................................3
Installing a 293 or 294 Series Phone..................................................................................................4
Installing a 297 or 298 Series Phone..................................................................................................6
Speaker Volume Adjustment.............................................................................................................8
Relay Output..............................................................................................................................9
External Power .............................................................................................................................................. 9
Connecting a Beacon ................................................................................................................................... 10
Programming...........................................................................................................................11
Enter the Programming Mode.........................................................................................................11
Basic Programming Commands......................................................................................................12
Auto-dial Memory ....................................................................................................................................... 12
Call Time-out .............................................................................................................................................. 13
Line Ring Detection..................................................................................................................................... 13
Maintenance ............................................................................................................................14
Reference Material...................................................................................................................14
Table R-1. Basic Programming Commands...................................................................................14
Table R-2. Default Configuration...................................................................................................14
Specifications...........................................................................................................................16

PUB. 42004-661L2C
GAI-Tronics Corporation P.O. Box 1060, Reading, PA 19607-1060 USA
610-777-1374 n800-492-1212 nFax: 610-775-6540
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
S.M.A.R.T. Emergency Phones
Models 293SL, 293ALSL, 294ALSL, 297SL and 298SL
Confidentiality Notice
This manual is provided solely as an installation, operation, and maintenance guide and contains sensitive
business and technical information that is confidential and proprietary to GAI-Tronics. GAI-Tronics
retains all intellectual property and other rights in or to the information contained herein, and such
information may only be used in connection with the operation of your GAI-Tronics product or system.
This manual may not be disclosed in any form, in whole or in part, directly or indirectly, to any third
party.
Introduction
The GAI-Tronics S.M.A.R.T. Emergency Phones are
designed for isolated or high-risk areas. The rugged
design provides a high degree of protection against
vandalism.
The 293 and 294 Series are constructed of either
Valox® or cast aluminum painted bright safety
yellow. The flush-mount 297 and 298 Series are
made of 14-gauge, brushed stainless steel. Refer to
the figures for details of specific models.
In addition to reliable telephone service, these phones
provide remote access and monitoring capabilities.
They can be programmed remotely from another
phone, or by using a PC with GAI-Tronics’
Telephone Management System (TMS) software.
Models 293ALSL – Aluminum Enclosure Model 294ALSL – Aluminum Enclosure
Model 293SL – Valox® Enclosure

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Model 297SL – Flush-panel Stainless Steel Model 298SL – Flush-panel Stainless Steel
S.M.A.R.T. Phones have many standard and programmable features. Each phone in the system can be
programmed independently, providing maximum flexibility for system configuration. See the
Programming section on page 11 of this manual for instructions on basic programming of S.M.A.R.T
phones from another touch-tone phone.
In order to take advantage of some of the advanced programming features, the S.M.A.R.T. Phone must be
installed in conjunction with the GAI-Tronics TMS software. TMS permits centralized processing and
control of all system functions from a personal computer and provides access to a wide range of system
usage and status reports.
Refer to the manual provided with the TMS application software for information on available features and
for remote programming instructions.
To comply with the Americans with Disabilities Act (ADA), the emergency phones shown above provide
hearing-impaired individuals with a visual indication that the emergency call has been answered. The
Braille tag provides vision-impaired individuals with a method of identifying the functions of the
telephone.
Operation
All emergency S.M.A.R.T. models share the same operation:
Placing an Emergency Call from a S.M.A.R.T. Phone
1. Press the EMERGENCY push button to place an immediate call to a preprogrammed emergency
number, typically a security office or 911.
2. The emergency operator lifts the handset, and presses #to acknowledge the call.
3. Once acknowledged, the CALL RECEIVED WHEN LIT lamp on the S.M.A.R.T Phone front panel
illuminates, and communication can begin.

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Placing a Non-Emergency Call (Models 294ALSL and 298SL Only)
The emergency phone models with keypads can also be used to make non-emergency type calls as
follows:
1. Press the CALL push button.
2. Wait for dial tone.
3. Use the keypad to dial the desired number.
To disconnect the call, press the CALL push button a second time.
Disconnecting a Call Remotely
A call to a S.M.A.R.T. phone can be ended or disconnected (put back “on-hook”) remotely by entering
the control command *99.
Installation
General Safety Guidelines
When installing any GAI-Tronics telephone equipment, please adhere to the following guidelines to
ensure the safety of all personnel:
•NEVER install telephone wiring during a lightning storm.
•NEVER install telephone jacks in wet locations unless the jack is specifically designed for wet
locations.
•NEVER touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
•USE CAUTION when installing or modifying telephone lines.
General Installation Guidelines
•GAI-Tronics emergency telephones are not designed to be installed in parallel or to be “party-lined.”
Any such installation can cause programming difficulties, premature disconnection of calls, or
stations that may not respond when activated. GAI-Tronics highly recommends that one telephone
line (PBX extension or CO line) be allocated for each unit.
•GAI-Tronics highly recommends that a telephone line surge suppressor be installed to guard against
lightning strikes. Please consult our Service Center at 800-523-4303 if further information is
required.
•Install sealed fittings at all cable entry points to prevent liquids from entering the unit.
•To ensure that the unit is vandal-resistant, GAI-Tronics recommends running the subscriber line
inside conduit and external power (if needed) in conduit.
•GAI-Tronics recommends bottom conduit entry on all telephone installations for best results.

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Installing a 293 or 294 Series Phone
1. Loosen the 4 tamper-resistant screws from the front panel assembly using the GAI-Tronics Model
233 Tamper-Resistant Screwdriver (sold separately).
NOTE The front cover is not equipped with hinges. Take care when removing the cover
to avoid dropping it.
2. Disconnect the front panel from the enclosure.
3. Remove the 4 clear spacer-rods from the corners of the enclosure and discard.
4. Four 0.28-inch holes have been provided in the enclosure for mounting. See Figure 1for details.
Position the enclosure on the mounting surface, and secure it with four ¼-inch diameter bolts of the
appropriate length for the type of mounting surface. When using the GAI-Tronics Model 231 Pole
Mounting Kit, follow the instructions provided in the kit.
Figure 1. Top Entry Conduit Installation for Valox® Enclosures

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Figure 2. Bottom Entry Conduit Installation
5. Model 293SL Only: Create an access hole using a Greenlee-type punch that is equivalent in size to
the conduit diameter. Bottom entry is strongly recommended. Insert a conduit fitting in the access
hole.
CAUTION Use caution to avoid damage to the telephone PCBA.
Aluminum Enclosure Models: Thread the conduit into the ½-inch conduit entry. Bottom entry is
strongly recommended. Use the plug provided to close the unused hole. GAI-Tronics recommends
using silicone sealant around and inside all conduit entries and plugs. See Figure 2for details.
6. Pull the telephone line through the conduit. Connect the telephone line to the customer-supplied
telephone line surge suppressor (if applicable) and modular jack.
7. Connect the telephone’s modular plug to a USOC RJ11 modular connector.
Note: A modular jack may be mounted inside the telephone. Connections directly to TB1 are
acceptable.
8. Perform the initial programming of the phone. See the Programming section on page 11.
9. Adjust the speaker levels if necessary. See the Speaker Volume Adjustment section on page 8for
details.
10. Complete the installation by attaching the front panel assembly to the rear enclosure using the 4
tamper-resistant screws.

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Figure 3. Models 293SL, 293ALSL, and 294ALSL Component Locations
Installing a 297 or 298 Series Phone
1. Loosen the 6 tamper-resistant screws from the front panel assembly using the GAI-Tronics Model
233 Tamper-Resistant Screwdriver (sold separately).
2. Prepare the mounting surface for installation of the back box. See Figure 4for the back box
dimensions.
3. Install the customer-supplied telephone line surge suppressor, modular wall jack, or in-line coupler, if
applicable.
4. Remove the tapered plug from the top or bottom cable entry hole in the back box, and install the
customer-supplied telephone line and cable fitting.
5. Position the back box on the mounting surface, and secure it using the eight #6 flathead screws that
are provided.

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Figure 4. Flush-Panel Phone Back Box
6. GAI-Tronics recommends using silicone sealant around and inside all conduit entries.
7. If using the modular jack remove the cover, and connect the green and red wires of the telephone line
to the green and the red wires of the modular wall jack. See Figure 4for details. Replace the
modular wall jack cover.
8. Connect the front panel assembly modular line cord to the modular wall jack in the back box. Refer
to Figure 4and Figure 5. Models 297SL and 298SL Component Locations.
9. Perform the initial programming the phone following the steps identified in the Programming section
on page 11.

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10. Complete the installation by attaching the front panel assembly to the back box using the six
#10 tamper-resistant screws that are provided. A Model 233 Tamper-Resistant Screwdriver (sold
separately) is required when installing the tamper-resistant screws.
Speaker Volume Adjustment
The speaker volume is factory set to a nominal level that is acceptable for most installations. When
speaker adjustments are necessary, follow these steps:
1. Loosen the 4 tamper-resistant screws on the front panel using the GAI-Tronics Model 233 Tamper-
Resistant Screwdriver (sold separately). Open the front panel.
2. Locate the volume control potentiometer on the PCBA. Refer Figure 3and Figure 5for the location
of the speaker volume adjustment for your model.
3. Speaker Volume Adjustment: While the caller is speaking, adjust the volume control potentiometer
to the desired level. Rotating clockwise increases the volume level.
Figure 5. Models 297SL and 298SL Component Locations

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Relay Output
The relay output enables peripheral equipment, such as beacons, video cameras, and alarms, to be
activated when the EMERGENCY push button is pressed. Two sets of Form C-type relay contacts are
accessible on TB3 inside the phone enclosure. Refer to Figure 3and Figure 5for location of TB3 for
your model.
The relay contacts are activated when the EMERGENCY push button is pressed. The relay remains
energized for the duration of the emergency call.
External Power
An external power supply (sold separately) must be connected to the phone to use the relay output. The
power supply must provide 200 mA of current 10 V dc to 30 V dc, and must be isolated from earth
ground. Power supply connections can be made at either of two locations on the telephone circuit board:
1. A modular power jack is provided for use with a plug-in type power supply (GAI-Tronics Model
C01009 or equal). Refer to Figure 3and Figure 5for external power locations.
2. Terminal positions TB1-3 and TB1-4 are located next to the phone line terminals, and may be used if
power is supplied from a hard-wired power supply. See Figure 6below, and refer to Figure 3and
Figure 5for the location of TB1 for your model.
Figure 6. Terminal Block TB1 – Phone and External Power Connections

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Connecting a Beacon
Figure 7shows a typical connection detail of the GAI-Tronics 530A/530FB Beacon and Model C01009
Power Supply (sold separately).
Figure 7. Connection of External Beacon

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Programming
All S.M.A.R.T. Phone models are programmable, and system features are initially programmed during
manufacturing and testing. These default settings from the factory can be found in Table R-2. Once the
S.M.A.R.T. Phone is installed, you have the option of changing the default settings. This manual
provides instructions for programming basic features needed to initially set up the phone from another
touch-tone phone.
More advanced programming requires a PC and the TMS software. For programming using the TMS
terminal, refer to the manual provided with the software, or contact the GAI-Tronics Field Service
Department.
Enter the Programming Mode
Read the entire programming section and carefully plan your programming before beginning the process.
Write down the key sequence from the Command column of Table R-1, Basic Programming Commands,
for the features that you need. Having your programming information written down allows you to enter
the key sequence at a steady pace. This is important because the programming sequence times out if there
is a pause of more than 2 seconds during the programming sequence.
Complete the following steps to enter the programming sequence from a remote DTMF telephone:
1. Call the telephone to be programmed.
2. Listen for a confirmation tone during ringing, which signals that the telephone has answered.
3. Press ****** to enter the programming mode.
4. Wait two seconds.
5. Enter **0000 (0000 is the factory default maintenance PIN #.)
Note: After sending the maintenance PIN # to the phone, entering *20 will allow for confirmation of
maintenance access to the phone. If access is granted, the phone responds with 6 DTMF digits.
If access is denied, the phone responds with 2 DTMF digits. Repeat step 5 to again request access.
6. Complete the desired programming. Refer to the Basic Programming Commands section for options.
7. Listen for a confirmation tone at the end of each programming sequence, which indicates the
programming change was accepted.
NOTE
Delays during programming greater than 2 seconds causes a programming time-out. If this occurs,
you will hear a beep before the programming sequence is completed and you will have to reenter the
sequence.
8. When finished programming, press *99 to exit the programming mode.
9. Place the handset on-hook.

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Basic Programming Commands
The following programming commands can be entered from any touch-tone telephone. Acceptance of
data transfer commands is indicated via a return code transmitted as an audible DTMF tone.
Auto-dial Memory
The Auto-dial S.M.A.R.T. Phone automatically dials a pre-programmed number when the
EMERGENCY button is pressed. The number is stored in auto-dial memory location 01 on the
EEPROM. Auto-dial memory storage accommodates up to 24 characters.
1. To enter the auto-dial number into memory storage, or to change the number in storage, enter
*101<CHAR>#
*1 Data transfer command
01 Auto-dial memory location
<CHARAC>Characters to be stored in memory location (up to 24)
#End-of-string indicator
The phone returns a system-generated check-digit.
NOTE
Program a single-digit auto-dial number (9) when the phone is installed on a ring-down circuit. Although
the call is generated by the ring-down circuitry, the phone remains in the pre-connection state unless it
detects a number being dialed. DO NOT enter a valid phone number or star command when used as a
ring-down phone.

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Call Time-out
The call time-out feature is used to limit the duration of calls, which can be set between one minute and 2
hours, 46 minutes, 20 seconds. The time limit is set by entering a number from 6 to 998.
This number represents the number of ten-second increments of duration. Entering 999 disables the call
time-out feature (no time limit). Disabling the call time out feature is not recommended. The phone
could stay in the connected state indefinitely, preventing automatic maintenance calls from reaching the
phone.
Enter *50<6~999># to assign a time limit, or change an existing time limit.
*50 Data transfer command
<6~999> Call duration (60–9980 seconds, 999 disabled) – See example below.
#End of string indicator
Multiply the desired time limit, in minutes, by 6 to determine the call duration.
Example: For a call duration of 5 minutes
5 minutes ×6 = 30
See equation below for the explanation:
5 min x 60 sec
10 sec
= 30
Therefore, you would enter the character string *5030#, and the phone returns a system-generated check-
digit.
Line Ring Detection
S.M.A.R.T. Phones can be programmed to ring up to 15 times prior to auto-answering. Select the code
corresponding to the desired ring sequence from the table at right.
Enter *70<0~15># to enter or change the number of rings before auto-answer.
*70 Data transfer command
<0~15> Line ring detection code (0–15)
#End of string indicator
The phone returns a system-generated check-digit.

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Maintenance
TMS users can schedule auto-dial maintenance calls to alert maintenance personnel of any unusual sensor
or fault conditions that exist. S.M.A.R.T. Phones can also be programmed to generate an auto-dial
maintenance call any time a sensor event or fault event is discovered. Access to the S.M.A.R.T. Phone’s
maintenance mode is restricted through the use of the maintenance access PIN. The maintenance access
PIN should be distributed only to trained maintenance personnel.
If your S.M.A.R.T. Phone requires service, contact your Regional Service Center for a return
authorization number (RA#). Equipment should be shipped prepaid to GAI-Tronics with a return
authorization number and a purchase order number. If the equipment is under warranty, repairs will be
made without charge. Please include a written explanation of all defects to assist our technicians in their
troubleshooting efforts.
Call 800-492-1212 inside the USA or 610-777-1374 outside the USA for help identifying the Regional
Service Center closest to you.
Reference Material
Table R-1. Basic Programming Commands
Command: Return: Description:
*1nn <charac># cWrite Memory nn (00–31) with characters (up to 24)
*50 <6~999># cWrite Call Time-out (6–998 x 10s, 999 disables)
*70 <0~15># cWrite Ring Mode (0-15)
‘c’ in the above return fields is the system-generated check-digit.
Table R-2. Default Configuration
Parameter Default Setting
Auto-answer Enabled
Rings Before Auto-answer 0
Rings After Auto-answer 10
Connection Waiting Period 0
Dial Tone Detection Disabled
Dial Tone Waiting Period 0
Dial Tone Verification Period 1 second
Mute Before Dial Enabled
Pre-connection Time-out 0 (= 27 seconds)
Send Volume +33 dB
Receive Volume +1 dB
Call Time Out 60 min
Dial Mode DTMF

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Parameter Default Setting
Hook-switch Flash Mode TBF
DTMF Dial Rate 100:100 ms
Loop-Disconnect Mark-Space Ration 2:1
Loop-Disconnect Interdigit Pause 800 ms
Call Progress Absent Period 0
Call Progress Resume Period Infinite (255)
Hook-Switch Sensor Disabled
Dormant State 0
Call-in Trigger Disabled
Brownout Sensor Enabled
Dormant State 1
Call-in Trigger Disabled
RTC Interrupt Sensor Disabled
Dormant State 1
Call-in Trigger Disabled
Integrity Loop Sensor Enabled
Dormant State 0
Call-in Trigger Disabled
Tilt Sensor Disabled
Dormant State 0
Call-in Trigger Disabled
Auxiliary Sensor 1 Disabled
Dormant State 0
Call-in Trigger Disabled
Auxiliary Sensor 2 Disabled
Dormant State 0
Call-in Trigger Disabled
Auxiliary Sensor 3 Disabled
Dormant State 0
Call-in Trigger Disabled
Log Full Fault Detection Disabled
Call-in Trigger Disabled
Call-in Failure Fault Detection Disabled
Call-in Trigger Disabled
Connection Delay Log Disabled
Call Log Read Back Rate 100 ms
Emergency Override Disabled

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Specifications
Electrical
Ringer Equivalence Number (REN)................................................................................................... 1.2B
Operating Temperature Range ......................................................................................... -15 ºC to +60 ºC
Relative Humidity................................................................................................to 95%, no condensation
Network Interfaces .................................................................................................................USOC RJ11
Terminal Block
Operation...................................................................................................................................Loop start
Auto-dial Digit Limit....................................................................................................................24 digits
Relay Output Electrical Specifications
Rated Load....................................................................................................................0.5 A @ 125 V ac
2.0 A @ 30 V dc
0.3 A @ 110 V dc
Mechanical
Model 293SL
Construction..............................................................................................................Valox, safety yellow
Dimensions........................................................... 9.5 H ×8 W ×4 D inches; (241.3 ×203.2 ×101.6 mm)
Weight............................................................................................................................................4.0 lbs.
Model 293ALSL
Construction.....................................................................................Cast aluminum painted safety yellow
Dimensions........................................................... 9.5 H ×8 W ×4 D inches; (241.3 ×203.2 ×101.6 mm)
Weight............................................................................................................................................7.0 lbs.
Model 294ALSL
Construction.....................................................................................Cast aluminum painted safety yellow
Dimensions........................................................... 9.5 H ×8 W ×4 D inches; (241.3 ×203.2 ×101.6 mm)
Weight............................................................................................................................................7.0 lbs.
Model 297SL and 298SL
Construction
Panel.................................................................................................14-gauge, brushed stainless steel
Back Box .................................................... 16-gauge cold-rolled steel with black polyurethane finish
Dimensions
Panel...................................................................................... 12 H ×10 W inches; (304.8 ×254 mm)
Back Box (Depth from mounting surface)........................................................ 2.38 inches; (60.5 mm)
Panel Cutout...........................................................10.062 H ×8.43 W inches; (255.57 ×214.12 mm)
Weight............................................................................................................................................6.5 lbs.