Hubbell GAI-TRONICS RED ALERT 393-001CAM User manual

Pub. 42004-467D
G A I - T R O N I C S ®
A H U B B E L L C O M P A N Y
Camera Telephone Manual
TA B L E O F CO N T E N T S
GAI-TRONICS 3030 KUTZTOWN RD. READING, PA 19605 USA
610-777-1374 ◼800-492-1212 ◼Fax: [phone]
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
Confidentiality Notice.....................................................................................................................1
Product Overview............................................................................................................................1
Telephones...............................................................................................................................................1
Models......................................................................................................................................................2
TMA (Telephone Management Application)........................................................................................3
Telephone Operation.......................................................................................................................4
Emergency Call Operation.....................................................................................................................4
Non-Emergency Call Operation............................................................................................................4
Receiving a Call.......................................................................................................................................5
Disconnecting a Call ...............................................................................................................................5
Location Identification ...........................................................................................................................5
Installation ......................................................................................................................................5
Safety Guidelines.....................................................................................................................................6
General Installation Guidelines.............................................................................................................6
Location Considerations.........................................................................................................................6
Security Hardware..................................................................................................................................6
Conduit Installation Details...................................................................................................................7
Models 393-001CAM and 394AL-001CAM—Surface Mount Installations......................................8
Models 397-001CAM and 398-001CAM—Tower or Flush-Mount Installations............................10
Connecting a GAI-Tronics Strobe.......................................................................................................12
Hardware Configuration ..............................................................................................................12
Auto-Answer..........................................................................................................................................13
Polarity...................................................................................................................................................14
DTMF Gain Select ................................................................................................................................14
Password Enable/Disable .....................................................................................................................14
Command Select....................................................................................................................................14
Low-Power Mode..................................................................................................................................14
Auxiliary Outputs.................................................................................................................................15

Table of Contents Pub. 42004-467D
GAI-TRONICS 3030 KUTZTOWN RD. READING, PA 19605 USA
610-777-1374 ◼800-492-1212 ◼Fax: [phone]
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
Auxiliary Output Control.....................................................................................................................15
Hardware Settings ................................................................................................................................16
Programming ................................................................................................................................16
Password Disabled Programming.......................................................................................................16
Standard Mode Programming.............................................................................................................17
Local Access Programming................................................................................................................17
Remote Access Programming.............................................................................................................17
Programming Sequences......................................................................................................................18
Dialing Methods..................................................................................................................................19
Password Protection............................................................................................................................21
Auto-Answer Alert..............................................................................................................................21
Off-Hook Ringing...............................................................................................................................21
Disconnect Options.............................................................................................................................22
ADA (Americans with Disabilities Act) Programming......................................................................23
Extended Strobe Operation (Requires External Power Supply) .........................................................23
Output Four Control............................................................................................................................24
Early Microphone Option ...................................................................................................................24
SMART Mode Programming ..............................................................................................................25
Maintenance..................................................................................................................................27
General Information.............................................................................................................................27
Service....................................................................................................................................................27
Preventive Maintenance for Flush-Mount Telephones .....................................................................27
Cleaning..............................................................................................................................................27
Prevention........................................................................................................................................... 27
Replacement Parts................................................................................................................................28
Specifications ................................................................................................................................28
Electrical................................................................................................................................................28
Mechanical.............................................................................................................................................29
Camera Specifications..........................................................................................................................29
Approvals.......................................................................................................................................30
47 CFR Part 68......................................................................................................................................30
IC Information (Canada).....................................................................................................................30

Pub. 42004-467D
G A I - T R O N I C S ®
A H U B B E L L C O M P A N Y
Camera Telephone Manual
GAI-TRONICS 3030 KUTZTOWN RD. READING, PA 19605 USA
610-777-1374 ◼800-492-1212 ◼Fax: [phone]
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
Confidentiality Notice
This manual is provided solely as an installation, operation, and maintenance guide and contains sensitive
business and technical information that is confidential and proprietary to GAI-Tronics. GAI-Tronics
retains all intellectual property and other rights in or to the information contained herein, and such
information may only be used in connection with the operation of your GAI-Tronics product or system.
This manual may not be disclosed in any form, in whole or in part, directly or indirectly, to any third
party.
Product Overview
Telephones
RED ALERT®camera telephones are designed for maximum environmental sustainability, high audio
quality, and unparalleled monitoring capability. A CCD color camera is installed to permit monitoring
the activity at the telephone. RED ALERT®camera telephones provide hands-free, two-way
communication with video monitoring and can also report their location, call activity, activate up to two
peripheral devices, and report problems when used with TMA (Telephone Management Application)
software. Using TMA with RED ALERT®telephones reduces system test and maintenance time and
decreases liability issues associated with undetected faulty equipment. All models are weatherproof rated
Type 3R.
All RED ALERT®camera telephones incorporate SMART (Self-Monitoring and Reporting Telephone)
technology. This leading-edge technology becomes active only when connected to GAI-Tronics TMA
(Telephone Management Application) software for system monitoring. The operation of RED ALERT®
camera telephones is the same with or without TMA installed. The telephones can be polled and will
report their health status with TMA installed. No polling (or data collection) occurs without TMA
installed.
NOTE:Failure of the CCD camera is not reported because it is a stand-alone component within the RED
ALERT®telephone.
RED ALERT®camera telephones comply with the ADA (Americans with Disabilities Act) in both
physical and operational characteristics. Each camera telephone includes a Braille label for vision-
impaired individuals to identify the emergency functions of the telephone and a visual CALL RECEIVED
WHEN LIT LED for hearing-impaired individuals. The LED flashes when either the HELP or CALL
button (if equipped) is depressed. The LED illumination becomes steady when the call has been
answered. The LED remains illuminated until the call is terminated.

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The HELP push button on each RED ALERT®camera telephone can be programmed to dial three
different telephone numbers. These include a primary telephone number and two rollover telephone
numbers. The emergency telephone will automatically dial the first rollover number if the emergency call
cannot connect to the primary telephone number (i.e., a busy signal or no answer). The telephone
automatically dials the second rollover telephone number if the first rollover number is busy or is not
answered.
Each RED ALERT®camera telephone can provide two isolated control outputs in the form of a dry (volt-
free) contact closure rated at 125 mA. One output is controlled by the telephone’s emergency call
activation and the other is remotely controlled by a called party DTMF activation code.
The telephone component in all RED ALERT®camera telephones is line-powered and requires a
minimum line current of 24 mA for proper operation. These telephones can be connected to any of the
following networks:
•C.O. (Central Office) line to the PSTN (Public Switched Telephone Network)
•24 V dc or 48 V dc analog station port of a PBX (Private Branch Exchange), PABX (Private
Automatic Branch Exchange), or KSU (Key Service Unit).
NOTE:Connection to pay telephone extensions or shared service (party) lines must be avoided.
The CCD camera within all RED ALERT®camera telephones requires a 12 V dc power source.
NOTE:The operating temperature range of the camera is 14 ºF to 122 ºF (−10 ºC to 50 ºC). The
telephone itself has an operating range of −4 ºF to 140 ºF (−20 ºC to 60 ºC).
RED ALERT®camera telephones provide the flexibility to address a diverse range of applications. A
wide variety of functions can be achieved by altering the configuration data stored in the telephone’s non-
volatile memory. These configuration options include:
•pre-programmed auto-dial telephone numbers
•call termination method (automatic or manual)
•maximum call duration
•answering options
Values for these functions are initially programmed during factory testing. The settings can be changed
remotely from a touch-tone telephone, locally (with an integral or portable keypad), or via TMA.
Emergency auto-dial telephone numbers are typically programmed in accordance with existing security
plans. Most applications will require very little additional programming because the factory defaults
should be applicable to most installations.
Models
The following RED ALERT®camera telephone models are detailed in this manual:
Table 1. Model Chart
Model
Description
393-001CAM
Surface-Mount Emergency Telephone housed in a glass-reinforced polyester
enclosure; includes a HELP autodial push button.

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Model
Description
394AL-001CAM
Surface-Mount Emergency Telephone housed in a cast-aluminum enclosure
painted safety yellow; includes a HELP autodial push button, a CALL (off-hook)
button and a 12-button Braille keypad.
397-001CAM
Flush-Mount Emergency Telephone with a heavy-gauge brushed stainless steel
front panel; includes a HELP autodial push button.
398-001CAM
Flush-Mount Emergency Telephone with a heavy-gauge brushed stainless steel
front panel; includes a HELP autodial push button, a CALL (off-hook) button and
a 12-button Braille keypad.
TMA (Telephone Management Application)
GAI-Tronics’ TMA software is a maintenance data collection and reporting tool that enables viewing and
reporting the health of the RED ALERT®camera telephones. RED ALERT®camera telephones can
function with or without the TMA software application installed. The decision to use TMA can be made
at any time and is not needed for telephone operation. Installation of TMA is not required until system
monitoring is desired.
Telephones are typically polled when used with TMA to determine the health of the unit and to report the
following:
•stuck push buttons
•microphone failure
•speaker failure
•microprocessor health
•line interrupt (power)
The basic TMA package (Model 12509-042) includes a single line transceiver for polling a single
telephone at a time. Each telephone requires approximately 90 seconds to relay its health status to TMA.
Use multiple transceivers to poll multiple telephones simultaneously in larger systems. The Model
12509-043 TMA Expansion Kit is available and is required for each additional connected telephone line,
with a maximum of eight lines allowed. This allows a maximum of eight telephones to be polled
simultaneously. A dedicated PC is strongly recommended for TMA operation.
A dedicated telephone line per RED ALERT®telephone is required when using TMA in its typical
polling operation. RED ALERT®camera telephones can share a telephone line; however, if two or more
telephones are put into use simultaneously, the line current could drop sufficiently to disconnect the
telephone call. This will depend on the line current, the length of the cable run, and the condition of the
telephone cable. Telephones must be scheduled to call-in instead of being polled by TMA when sharing a
telephone line. A shared telephone line between RED ALERT®telephones is not recommended.
Auto-dial maintenance calls should be scheduled in TMA to alert maintenance personnel of any unusual
sensor or fault conditions that exist. RED ALERT®telephones can also be programmed to generate an
auto-dial maintenance call when certain sensor events occur. Access to the RED ALERT®telephone’s
settings is restricted using a maintenance access PIN that should only be disclosed to trained maintenance
personnel.

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Telephone Operation
Two types of telephones are described in this manual:
•single emergency push-button operation (autodial)
•emergency push button and call push button with keypad
This section describes the general operation of each telephone type.
NOTE:The video output (NTSC format) from the camera board becomes operational as soon as 12 V dc
power is applied.
Emergency Call Operation
Applicable to telephones equipped with a HELP push button.
1. Press the HELP push button to place an immediate call to a pre-programmed emergency telephone
number; typically, a security office, campus police, or 911.
The CALL RECEIVED WHEN LIT indicator (LED) operates as follows:
The indicator will begin to flash when the HELP push button is pressed and will light (steadily)
when the telephone detects audio after the call is answered.
or:
The indicator will begin to flash when the HELP push button is pressed and will light (steadily)
when the called party acknowledges receiving the call by transmitting a DTMF #or *after
answering the call.
2. Two-way, hands-free conversation can now occur.
Non-Emergency Call Operation
Applicable to telephones equipped with a CALL push button and keypad, with or without a HELP push
button.
Make non-emergency calls on telephone models equipped with keypads as follows:
1. Press the CALL push button (dial tone can be heard over the speaker).
2. Dial the desired number using the keypad.
The CALL RECEIVED WHEN LIT indicator (LED) operates as follows:
The indicator will begin to flash when the CALL push button is pressed and will light (steadily)
when the telephone detects audio after the call is answered.
or
The indicator will begin to flash when the CALL push button is pressed and will light (steadily)
when the called party acknowledges receiving the call by transmitting a DTMF #or *after
answering the call.
3. Two-way, hands-free conversation can now occur.
4. Press the CALL push button upon completion of the call (hang up).
NOTE:The CALL push button can be configured to auto-dial, overriding the keypad dialing feature.
This operation can be used to call a central telephone number and use the keypad to make feature
selections.

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Receiving a Call
RED ALERT®camera telephones can be programmed to auto-answer incoming calls. The telephone will
automatically answer when the emergency telephone extension is dialed. It will then generate a pair of
triple beep tones and two-way, hands-free conversation can occur.
Disconnecting a Call
There are several methods that a RED ALERT®camera telephone can both manually and automatically
disconnect calls. The disconnect methods include the following:
•Remote disconnect of an emergency call—Called party transmits either a ## or *99 DTMF control
command.
•Manual disconnect of an emergency call—Press the HELP push button approximately 15 seconds
after the initial activation.
NOTE: Pressing the HELP push button a second time within 10 seconds of initially activating the
call will have no effect on the telephone’s operation. This prevents an anxious or hurried
user from disconnecting the call prematurely (this feature can be disabled).
•Manual disconnect of a non-emergency call—Press the CALL or ASSISTANCE button a second
time.
•Automatic disconnect:
•all calls; loop current-drop disconnect
•all calls; maximum call duration timeout (configurable from 1 minute to 4.5 hours)
•all voice calls; call progress tones (i.e., busy signal/fast busy, or reorder tone) and, when enabled,
dial tone
Refer to the Disconnect Options section of this manual for factory defaults and available options.
Location Identification
The location identification feature allows the called party to quickly and easily locate the source of the
emergency call. The called party (typically the security operator) dials two zeros 00 when the calling
individual has pressed the HELP push button to obtain the telephone location. The RED ALERT®
telephone detects the two zero-digit signals and transmits a three-digit DTMF location identification code.
This location code is displayed on a customer-provided DTMF decoder/display (see the ADA (Americans
with Disabilities Act) Programming section).
Installation
WARNING
—This product can contain hazardous voltages. Always remove power to this
station and any associated equipment before beginning any installation.
CAUTION
—Do not install this equipment in areas other than those indicated on the approval
standards listing in the Approvals section of this manual. Such installation may
cause a safety hazard and consequent injury or property damage.
Install equipment without modification and according to all applicable local and national electrical codes.
Consult the National Electrical Code (NFPA 70), Canadian Standards Association (CSA 22.1), and local
codes for specific requirements regarding your installation. Class 2 circuit wiring must be performed in
accordance with NEC 725.55.

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Safety Guidelines
When installing any GAI-Tronics telephone equipment, please adhere to the following guidelines to
ensure the safety of all personnel:
•Do not install telephone wiring during a lightning storm.
•Electrostatic Discharge (ESD) Protection: The telephone may have an earth ground terminal
provision. If so, ensure that it is connected to ground in accordance with all local safety regulations
and the National Electrical Code (NEC). Grounding must be ensured for safe and stable
communications. Do not use long and coiled ground wires. Trim ground wires to the required
length. Use a star configuration whenever possible. Please note proper grounding does not eliminate
the need for lightning protection for the telephone or the telephone system.
•Install a UL Listed lightning arrestor on any telephone installed where the telephone or telephone
cable is at risk of being exposed to lightning strikes. The lightning arrestor must be installed as close
to the telephone as possible to maximize the protection. It must not be installed within the enclosure
supplied with the phone.
•Do not install telephone jacks in wet locations unless the jack is specifically designed for wet
locations.
•Do not touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
General Installation Guidelines
The preferred system configuration is a dedicated telephone line per RED ALERT®telephone. This is
required when using TMA in its typical polling operation.
NOTE:Never install a RED ALERT®telephone on the same telephone line as any other (non-RED
ALERT®) telephone.
Telephones must be scheduled to call-in instead of being polled by TMA if sharing a telephone line while
using TMA.
Location Considerations
RED ALERT®camera telephones contain a miniature camera module with a cone-shaped, pin-hole lens.
Do not install these telephones where the front of the telephone will be exposed to direct sunlight or any
other bright light. Bright light will wash out the video image (severely diminish contrast) and result in
poor video quality.
Security Hardware
All RED ALERT®telephones described in this manual are vandal-resistant. The front panel of each
telephone covered in this manual is attached to its enclosure with security screws. A GAI-Tronics Model
233-001 Security Screwdriver or Torx T-25 security head tip (sold separately) is required to install the
telephone.

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Conduit Installation Details
GAI-Tronics recommends installing telephone lines in conduit to protect against accidental damage and
vandalism. To prevent moisture from entering the enclosure:
 Conduit should enter the enclosure from the bottom whenever possible.
 Sealed fittings should be installed at all cable entry points.
 Silicone sealant or equivalent should be applied around and inside all conduit entries to prevent
moisture ingress.
Refer to the examples below for the recommended conduit installation details.:
Figure 1. Bottom entry conduit recommended for
non-metallic enclosures
Figure 2. Top entry conduit installation for non-
metallic enclosures (NOT recommended)
Figure 3. Bottom entry conduit installation details
for metallic enclosures
Figure 4. Top entry conduit installation details for
metallic enclosures (NOT recommended)

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Models 393-001CAM and 394AL-001CAM—Surface Mount
Installations
The mounting and wiring instructions are as
follows:
1. Remove the four security screws from the front
panel and set the panel assembly aside.
2. Position the enclosure on the mounting surface.
The enclosure provides four 0.28-inch
mounting holes in a 7.0 × 8.5-inch hole pattern.
3. Secure the enclosure to the mounting surface
with four ¼-inch diameter bolts of the
appropriate length for the surface.
NOTE: When using a GAI-Tronics Model
231-001 Pole Mounting Kit, follow
the mounting instructions provided in
the kit.
4. For Model 393-001CAM only:
1. Create a conduit access hole using a
Greenlee-type punch sized for the conduit diameter.
Bottom entry is strongly recommended.
2. Install a conduit fitting in the access hole.
5. Install conduit as required (see the Conduit Installation Details section).
NOTE: Use silicone sealant or equivalent around and inside all conduit entries.
6. Pull the telephone line through the conduit and into the enclosure.
7. Connect the telephone line to the customer-supplied telephone line surge suppressor (if applicable)
and modular jack (USOC RJ11 or CA11A) provided with the unit.
NOTE: The modular jack may be mounted inside the telephone. Telephone line connections directly
to terminal block TB1 are acceptable.
8. Connect the video cable to the video BNC connection (see Figure 7 and Figure 11).
9. Connect 12 V dc power using the screw terminal connector (see Figure 7 and Figure 11).
NOTE: Reference the CCD camera specifications for proper power supply requirements.
10. Allow the telephone a minimum of 35 seconds to initialize.
11. Configure the telephone:
1. Configure the hardware as required (see the Hardware Configuration section).
2. Adjust the audio levels, if necessary (see Figure 12 for the speaker volume and microphone
sensitivity potentiometer locations).
3. Perform the initial programming (see the Programming section).
12. Verify operation by calling to and from another telephone.
13. Complete the installation by attaching the front panel assembly to the rear enclosure using the four
security screws.
14. Torque the screws to 10–12 in∙lb.
Figure 5. Model 393-001CAM Camera Telephone
in a Non-Metallic Enclosure

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Figure 6. Model 394AL-001CAM
Figure 7. Model 393-001CAM and 394AL-001CAM Component Locations

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Models 397-001CAM and 398-001CAM—Tower or Flush-Mount
Installations
The supplied back box must be used to mount the Model 397-001CAM or Model 398-001CAM
telephones for flush-mount installations or when mounting in a GAI-Tronics Model 234 Series Tower.
Figure 8. Model 397-001CAM Figure 9. Model 398-001CAM
1. Mount the back box to the structure using appropriate hardware (see Figure 10 for the cutout
dimensions).
NOTE: The installation of a (customer-supplied) telephone line suppressor is recommended if the
telephone is mounted outdoors.
2. Remove a tapered plug from either cable entry hole in the back box.
3. Install the telephone line and cable fitting.
NOTE: Telephone line connections directly to terminal block TB1 are acceptable.
4. If using the modular jack:
1. Remove the cover.
2. Connect the telephone line’s tip (+) wire to the green wire on the modular jack.
3. Connect the telephone line’s ring (−) wire to the red wire on the modular jack.
4. Replace the modular jack cover.
5. Connect the telephone’s modular plug to a USOC RJ11 or CA11A (Canada) modular connector or (if
applicable) the telephone line suppressor (see Figure 10).
An inline coupler is provided for use, if necessary.
6. Connect the video cable to the video BNC connection (see Figure 7 and Figure 11).
7. Connect 12 V dc power using the screw terminal connector (see Figure 7 and Figure 11).
NOTE: Reference the CCD camera specifications for proper power supply requirements.
8. Allow the telephone a minimum of 35 seconds to initialize.

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9. Configure the telephone:
1. Configure the hardware as required (see the Hardware Configuration section).
2. Adjust the audio levels, if necessary (see Figure 12 for speaker volume and microphone
sensitivity potentiometer locations).
3. Perform the initial programming (see the Programming section).
10. Verify operation by calling to and from another phone.
11. Attach the front panel assembly to the rear enclosure mounting flanges using the six supplied #10-32
security screws and washers.
12. Torque the screws to 10–12 in∙lb.
Figure 10. Model 397-001CAM and 398-001CAM Mounting Details

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Connecting a GAI-Tronics Strobe
A typical connection detail of a GAI-Tronics 530-001/531A strobe (sold separately) is shown below.
Figure 11. (Model 398-001CAM is shown as an example)
Connection to optional GAI-Tronics 530-001/540-001/531A Strobe
Hardware Configuration
The hardware configuration options are explained in the following sections and the necessary jumper
settings are identified to enable or disable each option. Read each section and record the selected options
(see Table 2) prior to making the necessary changes (see Figure 12 for the jumper locations).

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Figure 12. No. 69577-101 Emergency Telephone PCBA (Top View)
Auto-Answer
Factory Setting: Auto-answer feature enabled
The auto-answer feature enables or disables the automatic answering of incoming calls. This allows
TMA to monitor the health of the telephone via polling with SMART operation enabled. When the auto-
answer feature is enabled, the telephone automatically answers the call and attempts to communicate with
TMA. If the caller is not TMA, the telephone automatically transitions to standard two-way
communication.
 Enable: jumper J14 in position EN
 Disable: jumper J14 in position DIS (Do not use this setting except under the direction of GAI-
Tronics personnel.)
NOTE: The auto-answer feature must be enabled to allow the GAI-Tronics TMA PC to contact the
telephone or to allow remote touch-tone programming.

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Polarity
Factory Setting: Non-polarity sensitive
The telephone can be configured as polarity or non-polarity sensitive. The telephone operates regardless
of tip and ring polarity when configured for non-polarity. The telephone will only operate when the
telephone line’s positive terminal is connected to the tip terminal when configured for polarity. Use the
polarity sensitive setting to allow a line voltage reversal disconnect signal to disconnect the call.
•Non-polarity Sensitive: jumper J6 in position NON
•Polarity Sensitive: jumper J6 on in position POL
DTMF Gain Select
Factory Setting: Low gain selected
Two gain selections are available in the DTMF detection circuit. The low gain setting is recommended
for most installations. The high gain setting may be necessary if the telephone does not respond to
manual or TMA-generated DTMF commands.
•Low Gain Selected: jumper J17 in position LO
•High Gain Selected: jumper J17 in position HI
Password Enable/Disable
Factory Setting: Password enabled
This telephone can be configured to enable or disable the password protection for programming (standard
mode only). This can be useful when initially programming the telephones.
•Password Enabled: jumper J9 jumper in position EN
•Password Disabled: jumper J9 in position DIS
Command Select
Factory Setting: Auto
Jumper J20 enables or disables the automatic transition to SMART operation. SMART operation is
disabled when the jumper in the STD position.
•SMART Operation Enabled (Auto): jumper J20 in position AUTO
•SMART Operation Disabled (Standard): jumper J20 in position STD
Low-Power Mode
Factory Setting: Low-power mode disabled
The performance of the telephone may be improved for installations with minimal loop current available
by enabling this feature. Symptoms of minimal loop current may include low speaker volume and/or
momentary muting of audio. The low-power mode should be disabled in most applications. The low-
power mode is enabled by installing the following three jumpers: J21, J22, and J23.
•Low-Power Mode Enabled: jumpers installed at J21, J22, and J23
•Low-Power Mode Disabled: jumpers NOT installed at J21, J22, and J23

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Auxiliary Outputs
Each telephone includes two isolated solid-state switches capable of switching a maximum of 125 mA at
48 V dc, or 80 mA at 28 V ac. TB2 (OUT1) and TB5 (OUT4) on the emergency telephone PCBA
provide the connections for the auxiliary outputs (see Figure 12).
Refer to the Auxiliary Output Control section for additional information.
Auxiliary Output Control
Output one connects to terminal block TB2 on the telephone’s PCBA (see Figure 12). This output closes
when an emergency call begins (HELP push button activation only) and remains in that state for the
duration of the telephone call. The typical use of this output is to activate the flashing sequence on a
GAI-Tronics strobe.
Output one can be programmed to remain closed for up to 255 minutes (in 1-minute increments) after the
emergency call ends. This output can be deactivated before the call is disconnected via an external switch
or by pressing *921 on the keypad of the called telephone. The RED ALERT® telephone will
acknowledge acceptance of this deactivation command with a short beep. Retry the command if the beep
is not initially received.
NOTE: This feature requires the use of GAI-Tronics No. 40404-045 plug-in power supply (120 V ac
source required).
Output four connects to terminal block TB5 on the telephone’s PCBA (adjacent to TB2). This output is
remotely controlled by a DTMF command from the called telephone. This remote-control output can be
used to activate or control a door latch, gate relay solenoid, alarm, etc. from the called party location (see
Figure 12).
Auxiliary control example: Output four used for gate entry
A Model 397-001CAM RED
ALERT® camera telephone is
installed at the entrance to a
gated/secure community. A
visitor or delivery person
approaches the gate and presses
the CALL push button that
automatically calls the security
office. The security guard
presses the pre-programmed,
DTMF open gate command
after verifying entry approval.
This command causes the RED
ALERT® telephone’s output
four relay contact to close for a
pre-programmed amount of time
then release. The RED
ALERT® telephone
acknowledges acceptance of this deactivation command with a short beep. Retry the command if the
beep is not initially received.
Because the contact is only rated for 125 mA, an interposing relay is required to switch a higher voltage
to the gate solenoid when energized, causing the gate to open (see Figure 13).
Figure 13. Example of RED ALERT® Telephone
Installed for Gate Operation

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The output pulse duration (closure) and the DTMF code used for the open gate command are user
programmable (see the Output Four Control section).
TMA can be used to change the contact closure settings if the RED ALERT®telephone is operating in
SMART mode.
Hardware Settings
Table 2. Hardware Settings Table
Function
Default Settings
User Settings
Setting
Jumper/Position
Setting
Jumper/Position
Auto-answer
Enabled
J14/EN
Password Protection
Enabled
J9/EN
Line Polarity
Non-polarized
J6/NON
Command Select
Auto
J20/AUTO
DTMF Gain Select
Low Gain
J17/LO
Low-Power Mode
Disabled
J21, J22, J23 not
installed
Programming
Read this entire section and record the desired key sequences in Table 12 before programming the RED
ALERT®camera telephone.
There are two methods to program RED ALERT®emergency telephones; Standard Mode and SMART
Mode. Standard mode programming is used if the telephone system installation does not include TMA
PC software. SMART mode programming should be used with TMA installed and the telephones should
be configured for monitoring. Normal telephone operation is identical for both modes of operation.
Each RED ALERT®camera telephone is factory-programmed to receive standard mode commands (see
Table 12 for the factory-default settings).
Password Disabled Programming
The programmable features of the RED ALERT®camera telephones are protected by a factory default or
user specified password. A telephone may need to be configured for password disabled programming if
the password has been changed from the default and has been forgotten or is unknown.
To configure a RED ALERT®camera telephone for password disabled programming:
1. Access the telephone’s PCBA and disable the password protection feature by moving jumper J9 to
the DIS position.
2. Confirm the auto-answer feature is enabled (jumper J14 must be in the EN position).

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3. Call the RED ALERT®telephone using a touch-tone telephone.
The telephone automatically answers the call and generates a splash tone (low to high sequence)
followed by a success tone (single beep).
4. Begin entering the desired key sequences (see the Programming Sequences section).
Standard Mode Programming
Set up each RED ALERT®camera telephone locally using local access programming (keypad required)
or remotely by calling the telephone from another telephone using remote access programming.
Local Access Programming
RED ALERT®telephones that do not include an integral keypad require a No. 51035-011 Keypad and
No. 61504-048 Keypad Cable Assembly (purchased separately) to program these units locally (see Figure
12).
1. Connect the keypad cable assembly to the keypad and to J13 on the telephone PCBA.
The CALL push button connector J1 is used exclusively for local programming.
2. RED ALERT®Telephones that include only the HELP push button: Move the switch harness plug
from the HELP connector J7 to the CALL push-button connector J1 on the telephone PCBA.
3. Press the CALL or HELP push button (whichever is connected to J1).
4. Simultaneously press the 1and #keypad buttons when the dial tone is heard from the speaker.
The RED ALERT®telephone automatically answers the call and generates a splash tone (low to high
sequence), followed approximately by a 1.5-second delay, followed by a success tone (short beep).
The timing sequence to connect to the telephone, authenticate, and enter a programming sequence is
shown below (see Figure 14).
5. Continue programming the telephone (see the Programming Sequences section).
Remote Access Programming
1. Enable the auto-answer feature (see the Auto-Answer section).
2. Call the RED ALERT®camera telephone using a touch-tone telephone.
The emergency telephone automatically answers the call and generates a splash tone (low to high
sequence), followed approximately by a 1.5-second delay, followed by a success tone (short beep).
The timing sequence to connect to the telephone, authenticate, and enter a programming sequence is
shown below (see Figure 14).
3. Continue programming the telephone (see the Programming Sequences section).

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TIME (s)
SIGNAL
(mV)
SPLASH
TONE
SUCCESS
TONE
DTMF
PASSWORD
DIGITS
SUCCESS
TONE
SUCCESS
TONE
DTMF
PROGRAMMING
SEQUENCE
DIGITS
APPROX
1.5 s
LOW
TONE
HIGH
TONE
Figure 14. Telephone Programming Timing Diagram
Programming Sequences
The information on the following pages explains the programming
options. The telephone is shipped from the factory with default
parameters configured (see Table 2). A column is included in the table
to record the modified programming parameters.
The following instructions are common to both local and remote access programming. Follow these
directions to configure the telephone to the desired operating parameters.
1. Connect to the telephone locally (see the Local Access Programming section) or remotely (see the
Remote Access Programming section).
2. Dial the factory-default password 2468 (or appropriate customer-selected password). A success tone
(short beep) is generated to indicate that standard programming mode has been accessed.
3. After hearing the password success tone, begin entering each desired programming key sequence (see
the Programming Sequences section).
A success tone (short beep) is generated each time a new key sequence is accepted.
An error tone (two low tones) is generated to indicate errors.
4. Verify the key sequence and reenter the sequence if an error tone is generated.
Programming Legend
D = digit 0–9, *, or #
N = digit 0–9
L = 0—Disable; 1—Enable