Hydrocom Water Controller Troubleshooting guide

HYDROCOM WATER CONTROLLER
OWNER’SMANUAL
&INSTALLATION GUIDE

INTRODUCTION
Thank you for purchasing your Water Controller™ by Hydrocom. The
product comes with a 2 year limited warranty, and we encourage you to
take a few minutes and thoroughly read this owner's manual, and to
save it for future reference. We also recommend that you teach everyone
in your house how to use the product.
If you have any questions about the operation or installation of your product,
please call the company you purchased it from, or you can reach us by
calling 1-888-502-1102 or at www.hydrocom.us.com/support.
TABLE OF CONTENTS
Introduction....................................................................................page 1
Regulatory .....................................................................................page 2
Warranty Information......................................................................page 3
Safety and Operational Information ................................................page 4
Product Contents............................................................................page 6
Installation:
a) The valve and flow sensor.................................................page 7
b) The Control Panel .............................................................page 6
c) The wireless sensors .....................................................page 12
Programming the Control Panel....................................................page 14
Maintenance ................................................................................page 23
Troubleshooting............................................................................page 24
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REGULATORY COMPLIANCE INFORMATION - US AND CANADA
UL Statement: All of the omponents of your produ t that require UL
ertifi ation are UL ertified.
FCC-United States and Canada:This equipment has been tested and found
to omply with the limits for a lass B digital devi e, pursuant to Part 15 of
the FCC rules. Operation is subje t to the following two onditions:
1) this devi e may not ause harmful interferen e, and
2) this devi e must a ept any interferen e re eived, in luding interferen e
that may ause undesired operation.
The limits as outlined in Part 15, are designed to provide reasonable prote -
tion against harmful interferen e in a residential installation.This equipment
generates, uses and an radiate radio frequen y energy and, if not installed
and used in a ordan e with the instru tions, may ause harmful interferen e
to radio ommuni ations. However, there is no guarantee that interferen e will
not o ur in a parti ular installation. If this equipment does ause harmful
interferen e to radio or television re eption, whi h an be determined by
turning the equipment off and on, the user is en ouraged to try to orre t the
interferen e by one or more of the following measures: 1) reorient or relo ate
the re eiving antenna. 2) In rease the separation between the equipment
and re eiver. 3) Conne t the equipment into an outlet on a ir uit different
from that to whi h the re eiver is onne ted. 4) Consult the dealer or an ex-
perien ed radio/TV te hni ian for help.
Modifications to t is product not aut orized by Hydrocom could void
your rig t to use or operate t is product by t e FCC. T is device and
its antenna must not be colocated or operated in conjunction wit
any ot er antenna or transmitter. To comply wit FCC RF exposure
requirements, only use t e supplied antenna.
Canada (IC) Statements: This Category II radio ommuni ation devi e
omplies with Industry Canada Standard RSS-310, se tion B. The term
(IC) before the radio ertifi ation number only signifies that the Industry
Canada te hni al spe ifi ations were met.
Le présent appareil est onforme aux CNR d'Industrie Canada appli ables
aux appareils radio exempts de li en e. L'exploitation est autorisée aux
deux onditions suivantes: (1) l'appareil ne doit pas produire de brouillage,
et (2) l'utilisateur de l'appareil doit a epter tout brouillage radioéle trique
subi, même si le brouillage est sus eptible d'en ompromettre le fon tion-
nement.
-2-

LIMITED WARRANTY
The Aspen Water Group, LLC, DBA Hydrocom, has carefully tested and
nspected the Water Controller™ before sh pment, and hereby war-
rants our products to be free of defects n mater al and workmansh p
for a per od of 2 years from the date of the or g nal purchase.
Dur ng the warranty per od Hydrocom shall, at ts sole and absolute
d scret on, e ther repa r or replace free of charge any of our prod-
ucts that prove to be defect ve upon nspect on by Hydrocom, or ts
author zed serv ce locat ons. Th s warranty does not cover cla ms
for damage due to abuse, neglect, alterat on, or attempted repa r
by unauthor zed personnel, and s l m ted to fa lures ar s ng dur ng
normal use that are due to defects n mater al or workmansh p n
the product.
Use of th s product does not el m nate a property owners need for
property nsurance. In no event w ll Hydrocom be l able for nc dental,
consequent al or other damages from the breach of any express or
mpl ed warranty, nclud ng among other th ngs, damage to property,
damage based on nconven ence, or on loss of the use of the product,
and to extent perm tted by law, damages for personal njury. The l a-
b l ty to Hydrocom shall be l m ted to the replacement of the defect ve
component or the ent re product.
-3-

SAFETY AND OPERATIONAL INFORMATION
Please read the following safety and operational instructions before using
your Water Controller™ by Hydrocom. Please keep these instructions for
your reference. Additional warnings may be present on the product, pack-
aging, or in the user instructions. This symbol identifies and alerts the
user to the presence of important safety warnings.
GENERAL
Operating and storage temperature -20°F to 130°F.
BATTERY WARNINGS
To avoid risk of explosion, fire or leakage of toxic chemicals, please observe
the following warnings:
• Do not dispose of the product or batteries in a fire. Batteries can explode.
• Do not open or mutilate the batteries. There may be corrosive materials
which can cause damage to eyes or skin and may be toxic if swallowed.
• Always store batteries where children cannot reach them.
• Use only the battery type supplied by Hydrocom that came with your
product. Observe the correct polarity when installing the battery. Remove
the battery if it will not be used for an extended period: remove a spent
battery promptly.
•Recycling: Your product and batteries must be recycled or disposed
of properly. Contact your local recycling center for information on
proper disposal.
VALVE WARNINGS
It is illegal, and against every building and safety code in North
America, to install the automatic water shut-off valve in any manner
such that:
• By closing the automatic water shut-off valve a fire sprinkler system
would be unable to work correctly.
• By closing the automatic water shut-off valve a fire sprinkler system
would be unable to function at its fully designed capability.
• By closing the automatic water shut-off valve, any life safety device
is rendered ineffective or its operation is minimized, or compro-
mised in any way.
Do not insert anything inside the valve while it is not connected to a
water supply. Serious injury and or valve damage may occur.
-4-

A licensed plumber must install the automatic water shut-off valve and
flow meter.
Install the automatic water shut-off valve upstream of an irrigation-supply
line, or any other water supply line that could be adversely affected by a
loss of its water supply.
ENCLOSURES
The enclosure that houses the motor on top of the automatic water shut-
off valve has a NEMA 4 rating. This means that it is water resistant and
splash proof. As such, although the enclosure can withstand moderate
weather outside of a residence, Hydrocom recommends that the valve be
installed indoors.
The flow meter has a similar rating, and Hydrocom also recommends that
the flow meter be installed indoors. If installed outside, we recommend
that silicone be applied to the flow meter cable where it engages the flow
meter body.
The Control Panel is not NEMA 4 rated and must be installed indoors.
The wireless transmitters are also not NEMA 4 rated and they must be
installed indoors.
ELECTRICAL
The Water Controller™ must only use the power supply that was supplied
with the product. The power supply is designed specifically for this product
and use of a different power supply will effect performance. The power
supply is a FFC, Class II, section B, UL approved device.
The Water Controller™ has 16 inputs on the back of the control panel. The
inputs are numbered from looking at the back of the controller, from the left
to right. Contacts 1-9 have a maximum rating of 32 VAC, and a maximum
rating of 48 VDC.
Do Not Under Any Circumstances Plug 110/115/120/220/ or 240 volt
power into any of the electrical connections on the product!
-5-

PRODUCT CONTENTS
Thank you for the purchase of your Water Controller™ by Hydrocom.
The product comes with the following components:
Quantity Description
1 1" Full Port Low Lead Ball Valve
1 1" flow meter kit and fittings
2 Sensors
2 Sensor detectors
2 packs of 4 each AA batteries
1 Controller
1 Antenna
1 Instruction Manual
1 Power Supply
1 Hardware mounting kit for the control
panel and sensors
1 Mounting Bracket
www.hydrocom.us.com
-6-

INSTALLING THE VALVE AND FLOW SENSOR
VALVE WARNINGS
It is illegal, and against every building and safety code in North America, to
install the automatic water shut-off valve in any manner such that:
• By closing the automatic water shut-off valve a fire sprinkler system
would be unable to work correctly.
• By closing the automatic water shut-off valve a fire sprinkler system
would be unable to function at its fully designed capability.
• By closing the automatic water shut-off valve, any life safety device is
rendered ineffective or its operation is minimized, or compromised in
any way.
Do not insert anything inside the valve while it is not connected to a water
supply. Serious injury and or valve damage may occur.
A licensed plumber must install the valve and flow sensor.
Install the automatic water shut-off valve upstream of an irrigation-supply
line, or any other water supply line that could be adversely affected by a loss
of its water supply.
______________________________________________________
Please follow the attached diagram for the recommended installation of the
Water Controller™. Please note the following:
The ball valve is bi-directional, and it does not matter which side of the valve
is the input or output.
The flow meter is directional, and look for the arrow on the flow
meter. Make sure the water flow corresponds to the arrows direction.
Please insert the flow meter unions over the pipe before you solder the
flanges into the water supply line! Also, we recommend
that the unions be slid at least 18 inches from the solder
area, as during the soldering process the heat can dam-
age the unions.
Once the installation is complete,you will need to insert the flow
meter cable clip through the top of the flow meter
body.The cable clip will engage the clip receptacle on
the flow meter. You can use silicone to weather proof
this connection, but do not use super glue.
-7-

Please follow the flow chart to ensure proper installation occurs. Although
many installations may vary, please rely on the expertise of a certified
plumber for the correct installation for your home.
-8-

INSTALLING THE WATER CONTROLLER™ CONTROL PANEL
Your Water Controller™ has a number of electrical connections that need to
be performed in order for the product to work correctly.
Battery Backup: Your controller comes with 4 AA batteries which provide
backup power for the Water Controller™ in case of power outages. Please
insert the batteries with the negative (-) or flat end of the battery touching
the spring on the battery pack. In the event that the controller runs on bat-
tery power, the controller has plenty of power to open and close the valve
several hundred times. Also, when in battery power, the controller turns off
the graphic display to save power, however, the display will operate for
30 seconds after you touch any button when you are in battery power mode.
The battery mode is a backup safety feature, we recommend that you run
the controller with the electrical power supply.
Power Supply: Your Water Controller™ runs on 5 volts, and as such it is a
low voltage product. However, the power converter is a UL approved class II
section B FCC approved device. Please insert the power connection plug into
the bottom of the controller to run on AC power.
Connecting to an alarm panel:
The back of the controller has 16 screw terminal connectors, they are as
from left to right while looking at the back of the controller, as follows.
1- R1A Normally Open dry contact
2- R1A Normally Closed Dry Contact
3- R1A Common Contact
4- R1B Normally Open dry contact
5- R1B Normally Closed Dry Contact
6- R1B Common Contact
7- R2A Normally Open dry contact
8- R2A Normally Closed Dry Contact
9- R2A Common Contact
Terminals 1-6 both report on Level One events: A leak alarm, and flow ex-
ceeded alarm, and a temperature alarm, and these terminals are used to
send a signal to other equipment such as a home alarm.
Terminals 7-9 are used to report on level Two events: Low battery alarm on
a transmitter, low battery alarm on the Control Panel, a service reminder,
and also a communication failure from a transmitter.
Since these alarms can be less important, the controller has been design
such that these two levels of alarms can be distinct.
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