HYPERICE Normatec 2.0 User manual

Normatec 2.0
Operating Instructions | Instrucciones de operación

2
WARNINGS
Read the entire instruction manual before using the Normatec 2.0 System.
WARNING! No modification of this equipment is allowed.
WARNING! If you experience severe pain, any unusual symptoms, or want to remove the attachments in an emergency
during use:
• Stop the control unit by pressing the power button.
• Disconnect the hose from either the control unit or the attachments.
• Remove the attachments from your limbs.
• Promptly consult your licensed healthcare practitioner, as required.
CAUTION!
• Do not attempt to take apart the system. The system has no user-serviceable parts. When service or repairs are
required, please contact customer service at +1.949.565.4994.
• Only use the power supply provided with the system. Using a different power supply may cause the system to operate
incorrectly.
• To avoid risk of electric shock, do not use the system near water, such as near a bathtub, kitchen sink, laundry tub, or
swimming pool.
• To avoid damage and risk of electric shock, never spill liquid of any kind on the system.
• Do not place the system, power supply, or any accessories where they could be damaged, present a fall hazard, or
become an obstruction to others.
• Keep the open ports of the control unit, hose interconnect, and power inlet free of debris.
• If the power supply is damaged, the control unit is dropped or damaged, liquid is spilled on the system, or the
system does not operate normally when the operating instructions are followed, turn the system off by pushing
the control unit’s power button and then unplugging the system from the wall outlet. Contact customer service at
+1.949.565.4994 for assistance.
• Do not puncture or otherwise damage the attachments (legs, arms, hips, or custom attachments) since this may cause
the system to operate incorrectly.
• To avoid risk of strangulation, do not leave a baby or child unattended with the power supply or hose.
• Choking hazard, small parts. Keep away from small children.
EN

3
• Do not leave the system, power supply, or any accessories where they could be damaged by children, pets, pests, or
liquids. If you suspect your control unit is damaged, contact customer service at +1.949.565.4994 for assistance.
• Do not allow lint or dust to accumulate on the control unit or the hose interconnects. If lint or dust accumulates, wipe
down the system with a dry cloth before use.
• The IP21 classification means the control unit is protected against the ingress of vertically dripping water and the
hazardous parts are protected against access to objects equal to or larger than 12.5 mm (1/2”).
• The expected service life of the system and the integrated battery is 3 years.
• Do not walk while wearing the attachments.
• The attachments are designed to be used by only one person at a time.
• Do not hold the unit by the hose.
• Consult your physician before using this product if you are under the care of a physician or have a contraindication
requiring the use of any medical control unit.
• Consult your physician before using this product if you are experiencing inflammation, an infection, pain of unknown origin,
bleeding (internal or external) at or near the site of application, or if you have a wound at or near the site of application.
• Consult your physician before using this product on sensitive skin.
• Consult your physician before using this product if you have any of the following conditions:
• Acute pulmonary edema
• Acute thrombophlebitis
• Acute congestive cardiac failure
• Acute infections
• Deep vein thrombosis (DVT)
• Episodes of pulmonary embolism
• Wounds, lesions, or tumors at or near the site of application
• Where increased venous and lymphatic return is undesirable
• Bone fractures or dislocations at or near the site of application
• Do not use the Normatec 2.0 System air output or hose to direct pressurized air toward your eyes, nose, mouth, or
ears. Doing so may lead to serious injury.
• Use by unconscious or incapacitated persons may be dangerous without supervision.
• Make sure the power inlet on the control unit is easily accessible at all times in order to disconnect power if required.
The Normatec 2.0 control unit contains a Li-ion battery and, if discarded, needs to be disposed of in accordance with local
regulations.
Save this manual for future reference.

4
LABELS
The following labels and symbols appear on the control unit, garments, and/or packaging.
Symbol Description Location
IP21 Degree of protection against ingress of water On base of control unit
Read instructions before use On base of control unit
and attachment tag
Level of protection type BF equipment On base of control unit
Double insulation On power adapter
Direct current On base of control unit
Alternating current In manual
Manufacturer’s name and address On base of control unit
and attachment tag
Date of manufacture On base of control unit
Separate collection for waste electrical and electronic equipment On base of control unit
Serial number of the console On base of control unit
Fragile, handle with care On package
Keep dry On package
This side up On package
Keep away from sunlight On package
93%RH
10%RH
Transportation & storage humidity limitation On package
1060hPa
700hPa
Transportation & storage atmospheric pressure limitation On package
-4ºF
-20ºC
70ºC
158ºF
-4ºF
-20ºC
70ºC
158ºF Transportation & storage temperature limitation On package
Place in and out of standby mode On top of control unit

5
Do not wash On attachment tag
Do not dry clean On attachment tag
Do not tumble dry On attachment tag
Do not bleach On attachment tag
Do not iron On attachment tag
EU RF transmitter symbol In manual
Zone Boost icon On control unit
FCC approved equipment authorization On control unit
The Bluetooth figure mark On control unit
Warning symbol to identify a hazard that may lead to death or serious injury In manual and on
control unit
Caution symbol to indicate the need for the user to consult the
instructions for use for important cautionary information such as
warnings and precautions that cannot, for a variety of reasons, be
presented on the medical control unit itself
In manual
Tip to provide guidance to make use easier. Risk to user is considered
negligible In manual
INDICATIONS FOR USE
The Normatec 2.0 System is an air pressure massager indicated to temporarily relieve minor muscle aches and/or pains
and to temporarily increase circulation to the treated areas.
RISKS AND BENEFITS OF THE NORMATEC 2.0 SYSTEM
The risks and benefits of using the Normatec 2.0 System are the same as having a massage. If the Normatec 2.0 massage
feels uncomfortable, you can reduce the intensity or stop the session. Similar to a massage, the benefits include the
temporary relief of minor muscle aches and pains. It also temporarily increases circulation in the area being massaged.
Please call customer service at +1.949.565.4994 if you have any questions.

6
ILLUSTRATIONS
Normatec 2.0 Control Unit (single-person use only)
1. Power button and Bluetooth button
2. Air outlet and power inlet
3. Time adjustment button (decrease)
4. Time adjustment button (increase)
5. Pressure adjustment button (increase)
6. Pressure adjustment button (decrease)
7. Display screen
8. Zone Boost button
9. Play/pause button
Normatec 2.0 Hose (single-person use only)
1. Junction box air outlets
2. Junction box
3. Blocking plug (on the underside of the junction box)
4. Connector
Normatec 2.0 Leg Attachment (single-person use only)
1. Attachment connector
2. Zones
1
2
3 4
5 6
7
8
9
1 1
2
4
3
1
2 2 2 2 2

7
Normatec 2.0 Arm Attachment (single-person use only)
1. Attachment connector
2. Zones
Normatec 2.0 Hip Attachment (single-person use only)
1. Attachment connectors
2. Zones
Normatec 2.0 Power Supply
1. Wall outlet plug
2. Barrel connector
OPERATING INSTRUCTIONS
WARNING! BEFORE OPERATING THIS CONTROL UNIT: Read all warnings at the beginning of this manual. If you do
not understand these operating instructions, contact Hyperice at +1.949.565.4994.
SET UP THE SYSTEM
• Step 1: Plug the power supply into an electrical outlet and then into the Normatec 2.0 control unit.
This control unit is equipped with a lithium ion battery. The battery automatically charges when the power supply
is connected to the Normatec 2.0 control unit and an electrical outlet.
1
2
2 2 2 2
11
2
2
2
2
2
1

8
• Step 2: Connect the hose connector to the air outlet on the Normatec 2.0 control unit. The connector can only be inserted
in the correct orientation. Insert the connector firmly into the Normatec 2.0 control unit until you hear an audible “click.”
• Step 3: Put the leg, arm, or hip attachments on. Find a comfortable position sitting, reclined, or lying down. If the
attachments have a zipper, be sure to zip up the attachments completely. Never try to use the system with the zipper
partially or totally unzipped—this could void your warranty. Only one set of attachments can be used with a single
control unit. When using more than one attachment, make sure they are both of the same type.
• Step 4: Connect the attachment connectors on each attachment to the junction box air outlets. The attachment
connectors can only be connected to the junction box in the correct orientation. Insert the attachment connectors
firmly into the junction box air outlets until you hear an audible “click.”
If only one attachment will be connected to the junction box, use the blocking plug located on the underside of the
junction box to block off the unused junction box air outlet. Press firmly to make sure the blocking plug is fully seated.
• Step 5: Press the power button on the Normatec 2.0 control unit firmly for one second to turn on the system. While
the control unit is on, the green LED next to the power button will be lit up.
ADJUST THE INTENSITY
Adjust the intensity level of the session by pressing the level adjustment buttons on the left and right of the level indicator.
Intensity level 1 is the gentlest setting. The massage becomes stronger as the intensity level is increased. Intensity can be
adjusted while the session is running. When level is adjusted during a session, the system will stop for 10 seconds, and the
cycle will resume at the new pressure.
ADJUST THE SESSION TIME
Adjust the session time by pressing the time adjustment buttons on the left and right of the time indicator. The session
time can be set between 10 minutes and 2 hours and 55 minutes (in 5-minute increments). A typical session time is
between 15 and 60 minutes long. Setting the time longer than 2 hours 55 minutes will put the control unit into Continuous
Mode. To turn off Continuous Mode, decrease the time. In Continuous Mode, the screen will display CONTINUOUS
instead of the timer and will begin counting up from zero when the session starts. Time can be adjusted while the session
is running. Tap the time adjustment buttons to add or subtract time from the session in 5-minute increments.
TURN OFF BLUETOOTH WIRELESS TECHNOLOGY
To disable Bluetooth wireless technology on the device, press and hold the Bluetooth button on the top of the device for
ten seconds. The Bluetooth icon will disappear from the screen when it is disabled.
START THE SESSION
To start the session, tap the play/pause button.

9
STOP OR PAUSE THE SESSION
To stop the session at any time, tap the play/pause button. This will pause the session. To restart your paused session,
tap the play/pause button again. If you are done using the system, remove the attachments from the hose, remove the
attachments from your limbs, turn off the control unit by pressing the power button, and disconnect the hose from the
control unit.
To disconnect connectors from the junction box or the control unit, push the button on the top of each connector while
pulling away.
FINISH THE SESSION
The session will continue massaging until time runs out and the display reads 0:00:00. The time indicator will blink, and the
control unit will continue until the current cycle is finished. When the session is completed, remove the attachments from
the hose, remove the attachments from your limbs, turn off the control unit by pressing the power button, and disconnect
the hose from the control unit.
To disconnect connectors from the junction box or the control unit, push the button on the top of each connector while
pulling away.
TURN OFF THE CONTROL UNIT
To turn off the system, press the power button and confirm that the green power LED is off.
USE ZONE BOOST
During your session, you can increase the intensity of a single zone with the Zone Boost feature. Zone Boost is designed
to be used when you want extra attention in a specific area. Zone Boost will add an extra 60 seconds of massage time, as
well as 10 mmHg increased pressure, in the selected zone. Zone Boost can only be enabled during a session. Only one
zone can be boosted at a time. Zone Boost is only available with the patented Pulse massage pattern. Boosted zones
will appear with the Zone Boost indicator on either side of the boosted zone (figure 1) on the
control unit’s screen.
Activate Zone Boost: When the zone you want to boost is flashing on the screen of the control
unit, tap the Zone Boost button. Zone Boost will be enabled for the flashing zone, and the Zone
Boost indicators will appear on either side of the zone (figure 1).
Deactivate Zone Boost: At any time when Zone Boost is active, tap the Zone Boost button.
Zone Boost will be disabled, and the Zone Boost indicators will disappear from the screen.
Zone Boost can also be disabled by powering off the control unit. Figure 1: Example of zone
three boosted.

10
ADJUST THE REST TIME
To enter rest time edit mode, set the time to 10 minutes then hold down the time adjustment button for four seconds
(until the blue rest time indicator lights up and begins blinking). When in rest time edit mode, the rest time will blink on the
screen. Use the and time adjustment buttons to increase or decrease the rest time. The rest time can be set between
15 and 90 seconds in 15-second increments. The default rest time is 30 seconds. To save and exit rest time edit mode, tap
the play/pause button on the control unit.
CHANGE THE MASSAGE PATTERN
The massage pattern can be set to the patented NORMATEC PULSE or SEQUENTIAL. If the control unit is set to
SEQUENTIAL mode, it will be displayed under the session time. To enable and disable the SEQUENTIAL massage
pattern, set the control unit to Level 7 and then hold the level button for five seconds.
PATENTED NORMATEC PULSE MASSAGE PATTERN
Before the patented NORMATEC PULSE massage pattern begins, you will experience a pre-inflate cycle, during which the
connected attachments are molded to your exact body shape. Once the pre-inflate cycle is complete, the patented NORMATEC
PULSE massage pattern will begin by compressing your feet, hands, or upper quad (depending on which attachment you are
using). Similar to the kneading and stroking performed during a massage, each zone of the attachments will first compress in
a pulsing manner and then release as the compression pattern works its way up your limb. When the top zone completes its
massage, there will be a brief rest period and then the cycle will begin again. This will repeat until the session time runs out.
When the session is resumed after a pause, the system will perform a pre-inflate cycle before continuing.
SEQUENTIAL MASSAGE PATTERN
The SEQUENTIAL massage pattern begins by compressing your feet, hands, or upper quad (depending on which
attachment you are using). Each zone of the attachments will compress and hold pressure. This will repeat for each zone
of the attachments as the compression pattern works its way up your limb.
ADJUST THE NUMBER OF ZONES
The number of attachment zones enabled can be changed between one and five zones. Zones can be disabled from the
top to the bottom of the attachment, one zone at a time. Zone adjustments do not reset after powering off the control unit.
To enter zone edit mode, set the control unit to Level 1 and then hold the level button for five seconds. The top-most
enabled zone of the attachment will begin blinking. When in zone edit mode, the top enabled zone on the screen’s
attachment graphic will blink. Use the and buttons on the control unit to increase or decrease the number of enabled
zones. At least one zone must be enabled. To save and exit zone edit mode, tap the play/pause button on the control unit.
The top-most enabled zone will stop blinking.

11
CARING FOR THE SYSTEM
CLEANING THE SYSTEM
To clean the control unit:
• Wipe down the system with a damp, clean cloth.
• Dry thoroughly with a clean cloth.
Cleaning the single-person use leg, arm, or hip attachments:
• Wipe down the legs, arms, or hip attachments inside and out with a damp, clean cloth.
• Dry thoroughly with a clean cloth.
• Do not machine wash or dry.
• Do not dry clean.
MAINTAINING THE SYSTEM
The control unit, hose, power supply, and attachments (legs, arms, or hips) require no routine maintenance or service
except for the care in this section.
STORING THE SYSTEM
Store control unit, hose, power supply, and attachments (legs, arms, or hips) in a clean, dry location.
REPLACEMENT PARTS
Please call customer service at +1.949.565.4994 or visit our website at hyperice.com for information regarding available
replacement parts and accessories.
TECHNICAL INFORMATION
Do not attempt to take apart the system. The system has no user-serviceable parts. There are no user-replaceable fuses.
BLUETOOTH WIRELESS TECHNOLOGY
The Bluetooth word mark and logos are owned by Bluetooth SIG, Inc., and any use of such marks by Hyperice is under
license. In the unlikely event of loss of a stable Bluetooth connection, the system will attempt to re-establish its connection
automatically. The Normatec 2.0 control unit is completely autonomous, and will continue operating normally, even during
a loss of connectivity. If this control unit does cause interference, which can be determined by turning the control unit off
and on, the user is encouraged to try to correct the interference by reorienting or relocating the control unit, increasing
the separation between equipment and the control unit, or connecting the control unit to a different outlet on a circuit if it is
plugged in.

12
The Normatec 2.0 control unit uses Bluetooth 5.0 wireless technology with the following radio specifications:
Frequency 2.36 to 2.5 GHz
Modulations GFSK at 1 Mbps, 2 Mbps data rates
Transmit Power +4 dBm
Receiver Sensitivity BMD-300/301: -96 dBm (BLE mode) BMD-350: -94 dBm (BLE mode)
Security AES-128
Contains Rigado, Inc. BLE Module BMD-300-A-R, FCC ID: 2AA9B04, IC ID: 12208A-04
This control unit complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
control unit may not cause harmful interference, and (2) this control unit must accept any interference received, including
interference that may cause undesired operation. This control unit complies with Industry Canada license-exempt RSS
standard(s). Operation is subject to the following two conditions: (1) this control unit may not cause interference, and (2)
this control unit must accept any interference, including interference that may cause undesired operation of the control
unit.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence.
L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2)
l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en
compromettre le onctionnement.
INTERNAL BATTERY INFORMATION
This Normatec 2.0 control unit is equipped with a rechargeable lithium ion battery. The internal battery is designed to
allow use of the Normatec 2.0 System anywhere—even when power outlets aren’t available. The Normatec 2.0 control
unit may need to be plugged in before first use. The battery will provide power for 2+ hours of continuous use. It takes
approximately 6 hours to fully charge the battery when the control unit is plugged in and not in use. The rechargeable
lithium ion battery is intended to be changed only by authorized service personnel with the use of a special service tool.
PRODUCT SPECIFICATIONS
• Normatec 2.0 Dimensions: 4” (width), 4.5” (depth), 8” (height); [10.2 cm (width), 11.43 cm (depth), 20.32 cm (height)]
• Normatec 2.0 Weight: 3.6 lbs [1.63 kg]
• Normatec 2.0 electrical requirement: 15V DC 1 A
• Temperature (operating): +41° F to 104° F [+5° C to +40° C]
• Temperature (storage): -13° F to +158° F [-25° C to +70° C]

13
• Relative Humidity (operating): 15% to 93%, non-condensing
• Relative Humidity (storage): -25˚ C without relative humidity control; +70˚ C at relative humidity up to 93%, non-
condensing
• Atmospheric pressure (storage and transportation): 190hPa to 1060hPa
• Atmospheric pressure (operating): 700hPa to 1060hPa
AC-DC ADAPTER
WARNING! Only use the AC-DC adapter model number 30120 provided with the system. Using a different adapter
may cause the system to not operate correctly.
• Input: 100-240V 0.8-0.4 A 50/60 Hz per Normatec 2.0 model number 60090-001-00
• Output: 15V DC minimum 1.6 A per Normatec 2.0 model number 60090-001-00
ELECTROMAGNETIC COMPATIBILITY
The information contained in this section (such as separation distances) is in general specifically written with regard to the
Normatec 2.0. The numbers provided will not guarantee faultless operation but should provide reasonable assurance of
such. This information may not be applicable to other medical electrical equipment; older equipment may be particularly
susceptible to interference.
GENERAL NOTES
Medical electrical equipment requires special precautions regarding electromagnetic compatibility (EMC) and needs to
be installed and put into service according to the EMC information provided in this document and the remainder of the
instructions for use of this control unit. Portable and mobile RF communications equipment can affect medical electrical
equipment. Cables and accessories not specified within the instructions for use are not authorized. Using other cables
and/or accessories may adversely impact safety, performance, and electromagnetic compatibility (increased emission
and decreased immunity). Care should be taken if the equipment is used adjacent to or stacked with other equipment; if
adjacent or stacked use is inevitable, the equipment should be observed to verify normal operation in the configuration in
which it will be used.

14
ELECTROMAGNETIC EMISSIONS
This equipment is intended for use in the electromagnetic environment specified below. The user of this equipment should
assure that it is used in such an environment.
Emissions Compliance
According To Electromagnetic Environment
RF emissions
(CISPR 11)
Group 1 The equipment uses RF energy only for its internal function.
Therefore, its RF emissions are very low and are not likely to cause
any interference in nearby electronic equipment.
CISPR emissions
classification
Class B The equipment is suitable for use in all establishments, including
domestic establishments and those directly connected to the
public low-voltage power supply network that supplies buildings
used for domestic purposes.
Harmonic emissions
(IEC 61000-3-2)
Class A
Voltage fluctuations/
flicker (IEC 61000-3-3)
Complies
ELECTROMAGNETIC IMMUNITY
This equipment is intended for use in the electromagnetic environment specified below. The user of this equipment
should assure that it is used in such an environment.
Immunity
Against IEC 60601-1-2 Test Level
Compliance
Level (of this
control unit)
Electromagnetic Environment
Electrostatic
discharge, ESD
(IEC 61000-4-2)
Contact Discharge:
± 8 kV
Air Discharge:
± 15 kV
± 8 kV
± 15 kV
Floors should be wood, concrete,
or ceramic tile. If floors are covered
with synthetic material, the relative
humidity should be kept at levels
to reduce electrostatic charge to
suitable levels.
Electrical fast
transients/bursts
(IEC 61000-4-4)
Power Supply Lines: ± 2 kV
Input DC Power Ports ± 2 kV
Signal Input/Output Lines: ± 1 kV
± 2 kV
± 2 kV
± 1 kV
Mains power quality should be that
of a typical commercial or hospital
environment.

15
RF Proximity
(IEC 61000-4-3)
385 Pulse Modulation, 18 Hz
450 FM + 5Hz deviation: 1 kHz sine
710
745
780 Pulse Modulation: 217 Hz
810
870
930 Pulse Modulation: 18 Hz
1720
1845
1970 Pulse Modulation: 217 Hz
2450 Pulse Modulation: 217 Hz
5240
5500
5785 Pulse Modulation: 217 Hz
27 V/m
28 V/m
9 V/m
28 V/m
28 V/m
28 V/m
9 V/m
Equipment with high RF emissions
should be kept at a distance to reduce
the likelihood of interference.
Surges on AC
mains lines
(IEC 61000-4-5)
Common Mode: ± 2 kV
Differential Mode: ± 1 kV
± 2 kV
± 1 kV
Mains power quality should be that
of a typical commercial or hospital
environment.
Power frequency
magnetic field
50/60 Hz
(IEC 61000-4-8)
30 A/m 30 A/m Equipment that emits high levels of
power line magnetic fields (in excess of
3A/m) should be kept at a distance to
reduce the likelihood of interference.
Voltage dips
and short
interruptions on
AC mains input
lines
(IEC 61000-4-11)
Dip > 95%, 0.5 cycles
Dip > 95%, 1 cycle
Dip 30%, 25 cycles (50 Hz)
30 cycles (60 Hz)
Drops >95%, 250 cycles (50 Hz)
300 cycles (60 Hz)
0.5 cycles
1 cycle
25 cycles (50 Hz)
30 cycles (60 Hz)
250 cycles (50 Hz)
300 cycles (60 Hz)
Mains power should be that of a typical
commercial or hospital environment. If
you require continued operation during
power mains interruptions, ensure that
batteries are installed and charged.
Ensure that battery life exceeds
longest anticipated power outages
or provide additional uninterruptible
power source.

16
This equipment is intended for use in the electromagnetic environment specified below.
The customer or the user of this equipment should assure that it is used in such an environment.
Immunity Test IEC 60601 Test
Level
Compliance
Level
Electromagnetic Environment – Guidance
Conducted RF
RF coupled into
lines
(IEC 61000-4-6)
Radiated RF
(IEC 61000-4-3)
150 kHz to 80
MHz
outside ISM
bandsa
150 kHz to 80
MHz
in ISM bandsa
3 Vrms
Portable and mobile RF communications equipment should
be used no closer to any part of the equipment, including
cables, than the recommended separation distance
calculated from the equation applicable to the frequency of
the transmitter as below.
Recommended separation distance:
d=1.2/V1]√P
d=1.2/√P 80 MHz to 800MHz
d=2.3√P 800 MHz to 2.5 GHz
Where P is the maximum output power rating of the
transmitter in watts (W) according to the transmitter
manufacturer and d is the recommended separation
distance in meters (m).
Field strengths from fixed RF transmitters, as determined
by an electromagnetic site surveya, should be less than the
compliance level in each frequency rangeb.
Interference may occur in the vicinity of equipment marked
with the following symbol:
aThe ISM (industrial, scientific, and medical) bands between 150 kHz and 80 MHz are 6,765 MHz to 6,795 MHz; 13,553
MHz to 13,567 MHz; 26,957 MHz to 27,283 MHz; and 40,66 MHz to 40,70 MHz.
b Field strengths from fixed transmitters, such as base stations for radio (cellular/cordless) telephones and land mobile
radios, amateur radio, AM and FM radio broadcast, and TV broadcast cannot be predicted theoretically with accuracy.
To assess the electromagnetic environment due to fixed RF transmitters, an electromagnetic site survey should be
considered. If the measured field strength in the location in which the equipment is used exceeds the applicable RF
compliance level above, the equipment should be observed to verify normal operation. If abnormal performance is
observed, additional measures may be necessary, such as reorienting or relocating the equipment.

17
RECOMMENDED SEPARATION DISTANCES
Recommended separation distances between portable and mobile RF communications equipment and the Normatec 2.0
control unit.
Rated maximum
output power of
transmitter W
Separation distance according to frequency of transmitters in meters
150 kHz – 80 MHz
d=1.2/V1]√P
80 MHz to 800MHz
d=1.2/V1]√P
800 MHz to 2.5 GHz
d=2.3√P
0.01 0.12 0.1 2 0.23
0.1 0.38 0.38 0.73
11.2 1.2 2.3
10 3.8 3.8 7.3
100 12 12 23
For transmitters rated at a maximum output power not listed above, the recommended separation distance (d) in meters
(m) can be estimated using the equation applicable to the frequency of the transmitter, where P is the maximum output
power rating of the transmitter in watts (W) according to the transmitter manufacturer.
Note 1: At 80 MHz and 800 MHz, the separation distance for the higher frequency range applies.
Note 2: These guidelines may not apply in all situations. Electromagnetic propagation is affected by absorption and
reflection from structures, objects, and people.
EQUIPMENT CLASSIFICATION
• Protection against electric shock: Class II/internally powered equipment
• Degree of protection against electric shock: Type BF applied part (control unit, leg, arm, and hip attachments)
• Ingress protection: IP21
• Equipment not suitable for use in the presence of a flammable anesthetic mixture with air or with oxygen or nitrous
oxide
• Continuous operation

18
TROUBLESHOOTING
Problem Possible Causes Solutions
The system does not
start
Power is not turned on
Power supply is not
securely connected
Faulty electrical wall
outlet
Press the power button to turn the control unit on.
Check that the power supply is securely connected to the
Normatec 2.0 control unit and the electrical outlet.
Check that the wall outlet works.
The attachments (legs,
arms, or hips) do not
inflate
The session has not
been started
The hose is not securely
connected
The attachments have
been damaged
Tap the start button to start the session.
Check that the hose is securely connected to the Normatec 2.0
control unit and that the attachments are securely connected
to the junction box.
Check that the attachments do not have an air leak.
The system stopped
pumping
The hose is not securely
connected
The attachments have
been damaged
Check that the hose is securely connected to the Normatec 2.0
control unit and that the attachments are securely connected
to the junction box.
Check that the attachments do not have an air leak.
Air leak message: ERR Air leak Check for leaks in the hose or attachment. Check that the
connectors are firmly connected.
Low Battery Battery needs to be
charged
Plug in the control unit to charge the battery.
Please see page 10 for battery functionality.
Cannot establish or
maintain a Bluetooth
connection
Bluetooth is turned off Turn on Bluetooth on both the Normatec 2.0 control unit and
the phone attempting to pair with the Normatec 2.0 control unit.
Call Hyperice customer service at +1.949.565.4994 if further assistance is needed.

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WARRANTY INFORMATION
Normatec 2.0 System Limited One-Year Warranty
The Normatec 2.0 control unit is warranted by Hyperice, a California corporation (“Hyperice”), against manufacturing
defects in material and workmanship for a period of one year from the date of purchase from Hyperice. In the event of
any such defect occurring during the warranty period, Hyperice will, at its option, (a) correct the defect by repair or by
replacement of the applicable part or component that fails as a result of such defect, without charge for parts and labor; or
(b) replace the control unit with one of the same or then current design.
The Normatec 2.0 attachments and other accessories include the leg attachments, hip attachment, arm attachments,
power supply, and hosing. Normatec 2.0 attachments and other accessories are warranted by Hyperice against
manufacturing defects in material and workmanship for a period of one year from the date of purchase from Hyperice. In
the event of any such defect occurring during the warranty period, Hyperice will, at its option, (a) correct the defect by
repair or by replacement of the applicable part or component that fails as a result of such defect, without charge for parts
and labor; or (b) replace the control unit with one of the same or then current design.
The foregoing Warranties do not cover normal wear and tear or cosmetic damage, and are void if the control unit and/
or the attachments and other accessories (collectively, the “product”) are not used in accordance with the user manual,
are otherwise misused or modified in any way, and/or are repaired or altered by anyone other than an authorized service
representative of Hyperice. These Warranties expressly exclude transportation, shipping or insurance costs, or defects,
damages, or failure resulting from misuse, abuse, improper or abnormal usage, or neglect.
EXCEPT AS PROVIDED ABOVE, HYPERICE MAKES NO EXPRESS WARRANTIES OR ANY IMPLIED WARRANTIES,
INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE, AND ARE
LIMITED IN DURATION AS STATED ABOVE. EXCEPT AS EXPRESSLY STATED ABOVE, HYPERICE SHALL HAVE NO
LIABILITY OR RESPONSIBILITY TO ITS CUSTOMER OR ANY OTHER PERSON OR ENTITY WITH RESPECT TO ANY
LIABILITY, LOSS, OR DAMAGE CAUSED DIRECTLY OR INDIRECTLY BY USE OR PERFORMANCE OF THE PRODUCT
OR ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT OR ANY BREACH OF THESE WARRANTIES,
INCLUDING BUT NOT LIMITED TO ANY DAMAGES RESULTING FROM INCONVENIENCE, LOSS OF TIME, PROPERTY,
OR INCOME, OR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or
exclusions may not apply to you. These Warranties give you specific legal rights, and you may also have other rights,
which vary from state to state. In the event of a product defect covered by the foregoing Warranties during the applicable
warranty period, contact Hyperice at +1.949.565.4994 or [e-mail].

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All replaced parts and products become the property of Hyperice. New or reconditioned parts and products may be
used in the performance of Warranty service. Repaired or replaced parts and products are warranted for the remainder
of the original warranty period only. You will be charged for repair or replacement of parts and products made after the
expiration of the applicable Warranty period.
RETURN POLICY
This policy is only applicable if you are an end user and you purchased the equipment directly from Hyperice. In the
unlikely event that you are not satisfied with your purchase, you may return it within thirty (30) days of the purchase date.
If you purchase incorrectly sized attachments, they may be exchanged within fourteen (14) days of the purchase date. All
returns and exchanges are subject to the conditions listed below.
• Returns and exchanges must have a Return Merchandise Authorization (RMA) number. Obtain an RMA number
by contacting us at +1.949.565.4994 or [e-mail]. Returned items without an RMA number
will not be eligible for a credit to your account.
• Returns must be shipped within 30 days of the purchase date; exchanges must be shipped within 14 days of the
purchase date.
• Products and packaging must be returned in new and undamaged condition. Any products showing signs of wear
or being soiled in any way will be deemed “unacceptable,” and you will be so notified. Unacceptable returns and/or
exchanges may be reshipped to you following payment of an inspection/shipping fee.
• Returned items will be subject to a 7.5% restocking fee. A returned item is an item that is being sent back for a
refund.
• If you refuse delivery of your order for any reason, you will be refunded the cost of your order less shipping fees.
• All partial or full refunds will be posted to the credit card used for purchase.
• Hyperice is not responsible for items lost or damaged during shipping.