HYPERICE Normatec 3 User manual

Normatec 3
EN Operating Instructions BG
CS Původní Pokyny DA Oprindelige Anvisninger
DE Originalanweisungen EL Οδηγίε λειτουργία
ES Instrucciones Originales ET Algsed Juhised
FI Alkuperäiset Ohjeet FR Instructions D’origine
HR Upute za rad HU Használati útmutató
IT Istruzioni Originali LT Pradinės Instrukcijos MS Arahan Asal
NL Oorspronkelijke Instructies PL Instrukcja obsługi
PT Instruções de funcionamento RO Instruciuni Originale
SK Návod na použitie SL Navodila za uporabo
SV Ursprungliga Instruktioner


TO REDUCE RISKS OF ELECTRIC SHOCK, FIRE, AND PERSONAL INJURY,
OR PROPERTY DAMAGE, THIS DEVICE MUST BE USED IN ACCORDANCE
WITH THE FOLLOWING WARNINGS, CAUTIONS, AND SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS - ORIGINAL INSTRUCTIONS
Read the entire instruction manual before using the Normatec 3 System.
WARNING
No modification of this equipment is allowed.
If you experience severe pain, any unusual symptoms, or want to remove the attachments in an
emergency during use:
• Stop the control unit by pressing the power button.
• Disconnect the hose from either the control unit or the attachments.
• Remove the attachments from your limbs.
• Promptly consult your licensed healthcare practitioner, as required.
CAUTION
• Do not attempt to take apart the system. The system has no user-serviceable
parts. When service or repairs are required, please contact customer service at
+1.949.565.4994.
• Do not remove or attempt to disassemble the battery door from the enclosure.
• Only use the charger provided with the system. Using a different charger may cause
the system to operate incorrectly.
• To avoid risk of electric shock, do not use the system near water, such as near a
bathtub, kitchen sink, laundry tub, or swimming pool.
• To avoid damage and risk of electric shock, never spill liquid of any kind on the
system.
• Do not place the system, charger, or any accessories where they could be damaged,
present a fall hazard, or become an obstruction to others.
• Keep the open ports of the control unit, hose interconnect, and power inlet free of
debris.
• If the charger is damaged, the control unit is dropped or damaged, liquid is spilled on
the system, or the system does not operate normally when the operating instructions
are followed, turn the system off by pushing the control unit’s power button and
then unplugging the system from the wall outlet. Contact customer service at
+1.949.565.4994 for assistance.
• Do not puncture or otherwise damage the attachments (leg, arm, hip, or custom
attachments) as this may cause the system to operate incorrectly.
• To avoid risk of strangulation, do not leave a baby or child unattended with the
charger or hose.
• Choking hazard, small parts. Keep away from small children.
• Do not leave the system, charger, or any accessories where they could be damaged
by children, pets, pests, or liquids. If you suspect your control unit is damaged,
contact customer service at +1.949.565.4994 for assistance.
• Do not allow lint or dust to accumulate on the control unit or the hose interconnects. If
lint or dust accumulates, wipe down the system with a dry cloth before use.
• The IP21 classification means the control unit is protected against the ingress of
vertically dripping water and the hazardous parts are protected against access to
objects equal to or larger than 12.5 mm (1/2”).
• The expected service life of the system and the integrated battery is 3 years.
• Do not stand in the leg attachments. Do not walk while wearing the any of the
attachments.
• The attachments are designed to be used by only one person at a time.
• Do not hold the control unit by the hose.
• Product is to be used by adults only in good health.
• Consult your physician before using this product if you are under the care of a
physician or have a contraindication requiring the use of any medical device.
• Consult your physician before using this product if you are experiencing
inflammation, an infection, pain of unknown origin, bleeding (internal or external) at or
near the site of application, or if you have a wound at or near the site of application.
• Consult your physician before using this product on sensitive skin.
• Consult your physician before using this product if you have any of the following
conditions:
• Acute pulmonary edema
• Acute thrombophlebitis
• Acute congestive cardiac failure
EN

• Acute infections
• Deep vein thrombosis (DVT)
• Episodes of pulmonary embolism
• Wounds, lesions, or tumors at or near the site of application
• Where increased venous and lymphatic return is undesirable
• Bone fractures or dislocations at or near the site of application
• Do not use the Normatec 3 System air output or hose to direct pressurized air toward
your eyes, nose, mouth, or ears. Doing so may lead to serious injury.
• Use by unconscious or incapacitated persons may be dangerous without supervision.
• Make sure the power inlet on the control unit is easily accessible at all times in order
to disconnect power if required.
The Normatec 3 control unit contains a Li-ion battery. The battery must be complied with safely
at an appropriate e-waste disposal or recycling facility.
SAVE THESE INSTRUCTIONS
LABELS
The following labels and symbols appear on the control unit, attachments, and/or packaging.
Symbol Description Location
IP21 Degree of protection against ingress of water On base of control unit
Read instructions before use On base of control unit
and attachment tag
Level of protection type BF equipment On base of control unit
Double insulation On power adapter
Direct current On base of control unit
Alternating current In manual
Manufacturer’s name and address On base of control unit
and attachment tag
Date of manufacture On base of control unit
Separate collection for waste electrical and
electronic equipment On base of control unit
Serial number of the console On base of control unit
Fragile, handle with care On package
Keep dry On package
This side up On package
Keep away from sunlight On package
93%RH
10%RH
Transportation & storage humidity limitation On package
1060hPa
700hPa
Transportation & storage atmospheric pressure
limitation On package
-4ºF
-20ºC
70ºC
158ºF
-4ºF
-20ºC
70ºC
158ºF Transportation & storage temperature limitation On package
Place in and out of standby mode On top of control unit
Do not wash On attachment tag

Do not dry clean On attachment tag
Do not tumble dry On attachment tag
Do not bleach On attachment tag
Do not iron On attachment tag
EU RF transmitter symbol In manual
FCC approved equipment authorization On control unit
The Bluetooth figure mark On control unit
Warning symbol to identify a hazard that may lead to
death or serious injury In manual and on
control unit
Caution symbol to indicate the need for the user
to consult the instructions for use for important
cautionary information such as warnings and
precautions that cannot, for a variety of reasons, be
presented on the medical control unit itself
In manual
Tip to provide guidance to make use easier. Risk to
user is considered negligible In manual
Indicates the manufacturer’s model number so the
device can be identified. On control unit
INDICATIONS FOR USE
The Normatec 3 is an air pressure massager intended to temporarily relieve minor muscle
aches and/or pains, and to temporarily increase circulation to the treated area.
RISKS AND BENEFITS OF THE NORMATEC SYSTEM
The risks and benefits of using the Normatec 3 System are similar to having a massage.
If the Normatec 3 massage feels uncomfortable, you can reduce the intensity or stop the
session. Benefits include the temporary relief of minor muscle aches and pains, and increased
circulation in the area being treated. Please call customer service at +1.949.565.4994 if you
have any questions.

ILLUSTRATIONS
Normatec 3 Control Unit (single-person use only)
Normatec 3 Hose
Normatec 3 Leg Attachment (single-person use only)
1. Power button
2. Attachment selection button
3. Pressure level button
4. ZoneBoost™button
5. Time adjustment button
6. Display screen
7. Start/Stop button
8. Bluetooth® status indicator
9. Air outlet and power inlet
9
1
2
3
4
56
7
8
1. Junction box air outlets
2. Junction box
3. Blocking plug
(on the underside of the junction box)
4. Connector
1
2
3
4
1 - 5. Zones
6. Attachment
connector
321 4 5 6
1 - 5. Zones
6. Attachment
connector
2 13456
Normatec 3 Arm Attachment (single-person use only)

3
22
1 - 2. Zones
3. Attachment connectors
2
1
1. Wall outlet plug
2. Barrel connector
11
Normatec 3 Hip Attachment (single-person use only)
Normatec 3 Charger
OPERATING INSTRUCTIONS
WARNING! BEFORE OPERATING THIS SYSTEM: Read all warnings at the beginning
of this manual. If you do not understand these operating instructions, contact Hyperice at
+1.949.565.4994.
SET UP THE SYSTEM
• Step 1: Plug the charger into an electrical outlet and then into the Normatec 3 control
unit.
This control unit is equipped with a lithium ion battery. The battery automatically
charges when the charger is connected to the Normatec 3 control unit and an
electrical outlet.
• Step 2: Connect the hose connector to the air outlet on the Normatec 3 control unit.
The connector can only be inserted in the correct orientation. Insert the connector
firmly into the Normatec 3 control unit until you hear an audible “click.”
• Step 3: Put the leg, arm, or hip attachments on. Find a comfortable position sitting,
reclined, or lying down. If the attachments have a zipper, be sure to zip up the
attachments completely. Never try to use the system with the zipper partially or totally
unzipped—this could void your warranty. Only one set of attachments can be used
with a single control unit. When using more than one attachment, make sure they are
both of the same type.
• Step 4: Connect the attachment connectors on each attachment to the junction box
air outlets. The attachment connectors can only be connected to the junction box in
the correct orientation. Insert the attachment connectors firmly into the junction box
air outlets until you hear an audible “click.”
If only one attachment will be connected to the junction box, use the blocking plug
located on the underside of the junction box to block off the unused junction box air
outlet. Press firmly to make sure the blocking plug is fully seated.
• Step 5: Press the power button on the Normatec 3 control unit firmly for one second
to turn on the system. While the control unit is on, the green LED next to the power
button will be lit up.
SELECT YOUR ATTACHMENT
To set the device to run the appropriate treatment for the attachment you are using, press the
Attachment Selection button to select either Legs, Hips, or Arms. When Hips are selected the
device will automatically run a two-zone treatment to match the number of zones on the Hips.

ADJUST THE PRESSURE LEVEL
Adjust the pressure level of the session by pressing the pressure level adjustment button on
the left of the level indicators. Pressure level 1 is the gentlest setting. The massage becomes
more intense as the pressure level is increased. Level can be adjusted while the session is
running. When level is adjusted during a session, the system will pause. Once you have finished
adjusting your level, press the Start/Stop button to resume treatment at the new pressure.
USE ZONEBOOST™
During your session, you can increase the intensity of a single zone with the ZoneBoost feature.
ZoneBoost is designed to be used when you want extra attention in a specific area. ZoneBoost
will add an extra 60 seconds of massage time, as well as 10 mmHg increased pressure, in the
selected zone. ZoneBoost can be enabled before or during a session. Only one zone can be
boosted at a time. To boost a zone press the ZoneBoost button until the LED indicator above
the zone you want to boost is lit up. To disable ZoneBoost press the ZoneBoost button until no
zone LED indicators are lit up.
The zones on the attachment are numbered in ascending order from distal zone to
proximal zone. So if you are using the leg attachments, Zone 1 would be your foot/ankle, Zone 2
would be your calf, Zone 3 your knee, Zone 4 lower quad and Zone 5 upper quad.
ADJUST THE SESSION TIME
Adjust the session time by pressing the time adjustment button on the left of the display
screen. The session time can be set to 15, 30, 45 and 60 minutes. Time can be adjusted while
the session is running. Tap the time adjustment buttons to cycle through the session time
options to add or subtract time from the session.
START THE SESSION
To start the session, tap the Start/Stop button.
PATENTED NORMATEC PULSE MASSAGE PATTERN
Before the patented Normatec Pulse massage pattern begins, you will experience a pre-inflate
cycle, during which the connected attachments are calibrated to your exact body shape.
Once the pre-inflate cycle is complete, the patented Normatec Pulse massage pattern will
begin by compressing your feet, hands, or upper quad (depending on which attachment you
are using). Similar to the kneading and stroking performed during a massage, each zone of
the attachments will first compress in a pulsing manner and then release as the compression
pattern works its way up your limb. When the top zone completes its massage, there will be a
brief rest period and then the cycle will begin again. This will repeat until the session time runs
out. When the session is resumed after a pause, the system will perform a pre-inflate cycle
before continuing.
STOP OR PAUSE THE SESSION
To stop the session at any time, tap the Start/Stop button. This will pause the session. To restart
your paused session, tap the Start/Stop button again. If you are done using the system, remove
the attachments from the hose, remove the attachments from your limbs, turn off the control
unit by pressing the power button, and disconnect the hose from the control unit.
To disconnect connectors from the junction box or the control unit, push the button on the
top of each connector while pulling away.
FINISH THE SESSION
The session will continue massaging until time runs out and the display reads Finishing Cycle.
The system will continue until the current cycle is finished. When the session is completed,
remove the attachments from the hose, remove the attachments from your limbs, turn off the
control unit by pressing the power button, and disconnect the hose from the control unit.
To disconnect connectors from the junction box or the control unit, push the button on the
top of each connector while pulling away.
TURN OFF THE CONTROL UNIT
To turn off the system, press the power button and confirm that the LED indicators and display
are off.
CONNECTING TO THE HYPERICE APP
Download the Hyperice App from the App Store or the Google Play Store. To connect your
system to the Hyperice App via Bluetooth®open the App, make sure the control unit is turned
on, Bluetooth®is turned on in your phone, and your control unit is within close proximity. Select
a routine within the Hyperice App and if prompted tap “Scan for Devices.” Select your system
when it pops up on the screen. HyperSmart™ will automatically start your session, and adjust
pressure along the way.
CYBERSECURITY
It is recommended to configure the Hyperice App for automatic updates to ensure cybersecurity.
It is also recommended to keep your Operating System up to date and to configure your
Operating System for automatic updates.

CLEANING THE SYSTEM
To clean the control unit:
• Wipe down the system with a damp, clean cloth.
• Dry thoroughly with a clean cloth.
Cleaning the single-person use leg, arm, or hip attachments:
• Wipe down the leg, arm, or hip attachments inside and out with a damp, clean cloth.
• Dry thoroughly with a clean cloth.
• Do not machine wash or dry.
• Do not dry clean.
MAINTAINING THE SYSTEM
The control unit, hose, charger, and attachments (leg, arm, or hip) require no routine
maintenance or service except for the care in this section.
STORING THE SYSTEM
Store control unit, hose, charger, and attachments (leg, arm, or hip) in a clean, dry location.
REPLACEMENT PARTS
Please call customer service at +1.949.565.4994 or visit our website at hyperice.com for
information regarding available replacement parts and accessories.
TECHNICAL INFORMATION
Do not attempt to take apart the system. The system has no user-serviceable parts. There are
no user-replaceable fuses.
BLUETOOTH WIRELESS TECHNOLOGY
The Bluetooth word mark and logos are owned by Bluetooth SIG, Inc., and any use of
such marks by Hyperice is under license. In the unlikely event of loss of a stable Bluetooth
connection, the system will attempt to re-establish its connection automatically. The Normatec
3 control unit is completely autonomous, and will continue operating normally, even during a
loss of connectivity. If this control unit does cause interference, which can be determined by
turning the control unit off and on, the user is encouraged to try to correct the interference by
reorienting or relocating the control unit, increasing the separation between equipment and the
control unit, or connecting the control unit to a different outlet on a circuit if it is plugged in.
The Normatec 3 control unit uses Bluetooth 5.0 wireless technology with the following radio
specifications:
FCC ID: 2AY3Y-NT3
IC: 23655-NT3 FCC ID: 2AY3Y-NT3A
IC:23655-NT3A
Frequency 2402 to 2480 MHz
Modulations GFSK
Transmit Power +4 dBm
Receiver Sensitivity -96 dBm (BLE mode)
Security AES HW
FCC ID: 2AY3Y-NT3 IC:23655-NT3
FCC ID: 2AY3Y-NT3A IC:23655-NT3A
See device label for details.
This control unit complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This control unit may not cause harmful interference, and (2) this control
unit must accept any interference received, including interference that may cause undesired
operation. This control unit complies with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) this control unit may not cause
interference, and (2) this control unit must accept any interference, including interference that
may cause undesired operation of the control unit.
This equipment complies with FCC/ISED radiation exposure limits set forth for an uncontrolled
environment and meets the FCC radio frequency (RF) Exposure Guidelines and RSS-102 of the
ISED radio frequency (RF) Exposure rules. This equipment has very low levels of RF energy that
are deemed to comply without testing of specific absorption rate (SAR).
Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils
radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1)
l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout
brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le
onctionnement.
INTERNAL BATTERY INFORMATION
This Normatec 3 control unit is equipped with a rechargeable lithium ion battery. The internal
battery is designed to allow use of the Normatec 3 System anywhere—even when power
outlets aren’t available. The Normatec 3 control unit may need to be plugged in before
first use. A fully charged battery will provide power for 2+ hours of continuous use. It takes
approximately 6 hours to fully charge the battery when the control unit is plugged in and not in
use. The rechargeable lithium ion battery is intended to be changed only by authorized service
personnel with the use of a special service tool.
PRODUCT SPECIFICATIONS
• Normatec 3 Model: REJ6
• Normatec 3 Dimensions: 4” (width), 4” (depth), 8.5” (height); [10.2 cm (width), 10.2 cm
(depth), 21.6 cm (height)]
• Normatec 3 Weight: 3.2 lbs [1.45 kg]
• Normatec 3 electrical requirement: 15V DC 1 A
• Maximum Air Pressure: 110 mm Hg
• Temperature (operating): +41° F to 104° F [+5° C to +40° C]
• Temperature (storage): -13° F to +158° F [-25° C to +70° C]
• Relative Humidity (operating): 15% to 93%, non-condensing
• Relative Humidity (storage): -25˚ C without relative humidity control; +70˚ C at relative
humidity up to 93%, non-condensing
• Atmospheric pressure (storage and transportation): 190hPa to 1060hPa
• Atmospheric pressure (operating): 700hPa to 1060hPa
ACDC ADAPTER
WARNING! Only use the AC-DC adapter model number 30120 provided with the system.
Using a different adapter may cause the system to not operate correctly.
• Input: 100-240V 0.8-0.4 A 50/60 Hz per Normatec 3 model number 60090-
001-00
• Output: 15V DC minimum 1.6 A per Normatec 3 model number 60090-001-00
ELECTROMAGNETIC COMPATIBILITY
The information contained in this section (such as separation distances) is in general
specifically written with regard to the Normatec 3. The numbers provided will not guarantee
faultless operation but should provide reasonable assurance of such. This information may
not be applicable to other medical electrical equipment; older equipment may be particularly
susceptible to interference.
GENERAL NOTES
Medical electrical equipment requires special precautions regarding electromagnetic
compatibility (EMC) and needs to be installed and put into service according to the EMC
information provided in this document and the remainder of the instructions for use of this
control unit.
WARNING!
• Portable RF communications equipment (including peripherals such as antenna
cables and external antennas) should be used no closer than 30 cm (12 inches) to any
part of the Normatec 3, including cables specified by the manufacturer. Otherwise,
degradation of the performance of this equipment could result.
• The Normatec 3 should not be used adjacent to or stacked with other equipment. If
adjacent or stacked use is necessary, the Normatec 3 should be observed to verify
normal operation. If operation is not normal, the Normatec 3 or the other equipment
should be moved.

• Use of accessories, transducers and cables other than those specified or provided
by the manufacturer of this equipment could result in increased electromagnetic
emissions or decreased electromagnetic immunity of this equipment and result in
improper operation.
• Avoid exposure to known sources of EMI (electromagnetic interference) such as
diathermy, lithotripsy, electrocautery, RFID (Radio Frequency Identification), and
electromagnetic security systems such as anti-theft/electronic article surveillance
systems, metal detectors. Note that the presence of RFID devices may not be
obvious. If such interference is suspected, reposition the equipment, if possible,
to maximize distances.
ELECTROMAGNETIC EMISSIONS
This equipment is intended for use in the electromagnetic environment of clinics, hospitals,
athlete training, or home environments. The user of this equipment should assure that it is used
in such an environment.
Emissions Compliance
According
To Electromagnetic Environment
RF emissions
(CISPR 11) Group 1 The equipment uses RF energy only for its
internal function. Therefore, its RF emissions
are very low and are not likely to cause any
interference in nearby electronic equipment.
CISPR emissions
classification Class B The equipment is suitable for use in all
establishments, including domestic
establishments and those directly connected
to the public low-voltage charger network
that supplies buildings used for domestic
purposes.
Harmonic emissions
(IEC 61000-3-2) Class A
Voltage fluctuations/
flicker (IEC 61000-3-3) Complies
ELECTROMAGNETIC IMMUNITY
During the immunity testing described below the Normatec 3 continued to provide therapy
normally. This equipment is intended for use in the electromagnetic environment specified
below. The user of this equipment should assure that it is used in such an environment.
Immunity
Against
Compliance
Level (of this
control unit) Electromagnetic Environment
Electrostatic
discharge, ESD
(IEC 61000-4-2)
± 8 kV Direct
± 2,4,8,15 kV
Floors should be wood, concrete, or ceramic
tile. If floors are covered with synthetic material,
the relative humidity should be kept at levels to
reduce electrostatic charge to suitable levels.
Electrical fast
transients/
bursts (IEC
61000-4-4)
± 2 kV Mains power quality should be that of a typical
clinic, hospital, athletic training, or home
environment.
RF Proximity
(IEC 61000-4-3) 27 V/m 28 V/m
9 V/m 28 V/m
28 V/m 28 V/m
9 V/m
Equipment with high RF emissions should be
kept at a distance to reduce the likelihood of
interference.
Surges on AC
mains lines (IEC
61000-4-5)
± 1 kV Mains power quality should be that of a typical
clinic, hospital, athletic training, or home
environment.
Power frequency
magnetic field
50/60 Hz (IEC
61000-4-8)
30 A/m Equipment that emits high levels of power line
magnetic fields (in excess of 3A/m) should be
kept at a distance to reduce the likelihood of
interference.

Voltage dips
and short
interruptions
on AC mains
input lines (IEC
61000-4-11)
0.5 cycles 1 cycle
25 cycles (50 Hz)
30 cycles (60 Hz)
250 cycles (50
Hz) 300 cycles
(60 Hz)
Mains power should be that of a typical clinic,
hospital, athletic training, or home environment.
If you require continued operation during power
mains interruptions, ensure that batteries are
installed and charged. Ensure that battery life
exceeds longest anticipated power outages or
provide additional uninterruptible power source.
Conducted
RF RF coupled
into lines (IEC
61000-4-6)
Radiated RF
(IEC 61000-4-3)
3 Vrms
150 kHz to
80 MHz
6 Vrms in ISM
bands
10 V/m
80 MHz to
2.7 GHz
This device is suitable for the electromagnetic
environment of typical clinic, hospital, athletic
training or home environments.
EQUIPMENT CLASSIFICATION
• Protection against electric shock: Class II/internally powered equipment
• Degree of protection against electric shock: Type BF applied part (control unit, leg,
arm, and hip attachments)
• Ingress protection: IP21
• Equipment not suitable for use in the presence of a flammable anesthetic mixture
with air or with oxygen or nitrous oxide
• Continuous operation
TROUBLESHOOTING
Problem Possible Causes Solutions
The system
does not start Power is not turned on
Charger is not securely
connected Faulty
electrical wall outlet
Press the power button to turn the control
unit on.
Check that the battery is charged or that
the charger is securely connected to the
Normatec 3 control unit and the electrical
outlet. Check that the wall outlet works.
The attachments
(leg, arm, or hip)
do not inflate
The session has not
been started The
hose is not securely
connected The
attachments or hose
have been damaged
Tap the start button to start the session.
Check that the hose is securely connected
to the Normatec 3 control unit and that the
attachments are securely connected to the
junction box. Check that the attachments
and/or hose do not have an air leak.
The system
stopped
pumping
The hose is not
securely connected
The attachments have
been damaged
Check that the hose is securely connected
to the Normatec 3 control unit and that the
attachments are securely connected to the
junction box. Check that the attachments
do not have an air leak.
Air leak
message: ERR Air leak Check for leaks in the hose or attachment.
Check that the connectors are firmly
connected. if using only one attachment,
make sure blocking plug is fully seated in
junction box.
Low Battery Battery needs to be
charged Plug in the control unit to charge the battery.
Cannot establish
or maintain
a Bluetooth
connection
Bluetooth is turned off Turn on Bluetooth on both the Normatec 3
control unit and the phone attempting to
pair with the Normatec 3 control unit.
Call Hyperice customer service at +1.949.565.4994 if further assistance is needed.

WARRANTY INFORMATION
Normatec 3 System Limited One-Year Warranty The Normatec 3 control unit is warranted by
Hyperice, Inc. a California corporation (“Hyperice”), against manufacturing defects in material
and workmanship for a period of one year from the date of purchase from Hyperice. In the
event of any such defect occurring during the warranty period, Hyperice will, at its option, (a)
correct the defect by repair or by replacement of the applicable part or component that fails
as a result of such defect, without charge for parts and labor; or (b) replace the control unit with
one of the same or then current design.
The Normatec 3 attachments and other accessories include the leg attachments, hip
attachment, arm attachments, charger, and hosing. Normatec 3 attachments and other
accessories are warranted by Hyperice against manufacturing defects in material and
workmanship for a period of one year from the date of purchase from Hyperice. In the event of
any such defect occurring during the warranty period, Hyperice will, at its option, (a) correct the
defect by repair or by replacement of the applicable part or component that fails as a result of
such defect, without charge for parts and labor; or (b) replace the applicable part with one of the
same or then current design.
The foregoing Warranties do not cover normal wear and tear or cosmetic damage, and are void
if the control unit and/or the attachments and other accessories (collectively, the “product”) are
not used in accordance with the user manual, are otherwise misused or modified in any way, and/
or are repaired or altered by anyone other than an authorized service representative of Hyperice.
These Warranties expressly exclude transportation, shipping or insurance costs, or defects,
damages, or failure resulting from misuse, abuse, improper or abnormal usage, or neglect.
EXCEPT AS PROVIDED ABOVE, HYPERICE MAKES NO EXPRESS WARRANTIES OR ANY
IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE OR USE, AND ARE LIMITED IN DURATION AS STATED ABOVE.
EXCEPT AS EXPRESSLY STATED ABOVE, HYPERICE SHALL HAVE NO LIABILITY OR
RESPONSIBILITY TO ITS CUSTOMER OR ANY OTHER PERSON OR ENTITY WITH RESPECT
TO ANY LIABILITY, LOSS, OR DAMAGE CAUSED DIRECTLY OR INDIRECTLY BY USE OR
PERFORMANCE OF THE PRODUCT OR ARISING OUT OF THE USE OR INABILITY TO USE THE
PRODUCT OR ANY BREACH OF THESE WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY
DAMAGES RESULTING FROM INCONVENIENCE, LOSS OF TIME, PROPERTY, OR INCOME, OR
ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND.
Some states do not allow the exclusion or limitation of incidental or consequential damages,
so the above limitations or exclusions may not apply to you. These Warranties give you specific
legal rights, and you may also have other rights, which vary from state to state. In the event of
a product defect covered by the foregoing Warranties during the applicable warranty period,
All replaced parts and products become the property of Hyperice. New or reconditioned parts
and products may be used in the performance of Warranty service. Repaired or replaced parts
and products are warranted for the remainder of the original warranty period only. You will
be charged for repair or replacement of parts and products made after the expiration of the
applicable Warranty period.
RETURN POLICY
This policy is only applicable if you are an end user and you purchased the equipment directly
from Hyperice. In the unlikely event that you are not satisfied with your purchase, you may return it
within thirty (30) days of the purchase date. All returns are subject to the conditions listed below.
• Returns must have a Return Merchandise Authorization (RMA) number. Obtain an RMA
Returned items without an RMA number will not be eligible for a credit to your account.
• Returns must be shipped within 30 days of the purchase date.
• Products and packaging must be returned in new and undamaged condition.
Any products showing signs of wear or being soiled in any way will be deemed
“unacceptable,” and you will be so notified. Unacceptable returns may be reshipped
to you following payment of an inspection/shipping fee.
• If you refuse delivery of your order for any reason, you will be refunded the cost of
your order less shipping fees.
• All partial or full refunds will be posted to the credit card used for purchase.
• Hyperice is not responsible for items lost or damaged during shipping.
FDA INFORMATION
MedWatch is the Food and Drug Administration’s (FDA) program for reporting serious reactions,
product quality problems, therapeutic inequivalence/failure, and product use errors with human
medical products, including drugs, biologic products, medical devices, dietary supplements,
infant formula, and cosmetics. If you think you or someone in your family has experienced a
serious reaction to a medical product, you are encouraged to take the reporting form to your
doctor. Your health care provider can provide clinical information based on your medical record
that can help FDA evaluate your report. However, we understand that for a variety of reasons,
you may not wish to have the form filled out by health care provider, or your health care provider

may choose not to complete the form. Your health care provider is NOT required to report to the
FDA. In these situations, you may complete the Online Reporting Form yourself. You will receive
an acknowledgment from FDA when your report is received. Reports are reviewed by FDA staff.
You will be personally contacted only if we need additional information.
SUBMITTING ADVERSE EVENT REPORTS TO FDA
Use one of the methods below to submit voluntary adverse event reports to the FDA:
a. Report online at:
www.accessdata.fda.gov/scripts/medwatch/index.cfm?action=reporting.home
b. Consumer Reporting Form FDA 3500B. Follow the instructions on the form to either
fax or mail it in for submission. For help filling out the form, see MedWatchLearn. The
form is available at:
www.fda.gov/downloads/aboutFDA/reportsmanualsforms/forms/ucm349464.pdf
c. Call FDA at 1-800-FDA-1088 to report by telephone
Reporting Form FDA 3500 commonly used by heath professionals. The form is available at:
www.fda.gov/downloads/aboutFDA/reportmanualsforms/forms/ucm163919.pdf
FOR MEXICO ONLY
• This device is not intended for use by persons (including children) whose physical,
sensory or mental capabilities are different or reduced, or who lack experience
or knowledge, unless such persons have been given supervision or training in the
operation of the device by a person responsible for their safety.
• Children should be supervised to ensure that they do not use the devices as toys.
• The device must only be powered at the safety extra-low voltage indicated on the device.
• The device must only be used with the charger unit provided with the device.
• The battery must be removed from the device before disposal. The device must be
disconnected from the charger when the battery is removed. The battery is removed
for safe disposal.

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