IBASE Technology ARD-037-N User manual

ARD-037-N
All-in-One Bar-Type
Digital Signage Display
User’s Manual
Version 1.0
(Dec. 2017)

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ARD-037-N User Manual
Copyright
©2017 IBASE Technology, Inc. All rights reserved.
No part of this publication may be reproduced, copied, stored in a retrieval system, translated
into any language or transmitted in any form or by any means, electronic, mechanical,
photocopying, or otherwise, without the prior written consent of IBASE Technology, Inc.
(hereinafter referred to as “IBASE”).
Disclaimer
IBASE reserves the right to make changes and improvements to the products described in
this document without prior notice. Every effort has been made to ensure the information in
the document is correct; however, IBASE does not guarantee this document is error-free.
IBASE assumes no liability for incidental or consequential damages arising from
misapplication or inability to use the product or the information contained herein, nor for any
infringements of rights of third parties, which may result from its use.
Trademarks
All the trademarks, registrations and brands mentioned herein are used for identification
purposes only and may be trademarks and/or registered trademarks of their respective
owners.

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iii
Compliance
This product has passed CE tests for environmental specifications and limits. This
product is in accordance with the directives of the Union European (EU). If users
modify and/or install other devices in this equipment, the CE conformity declaration
may no longer apply.
This product has been tested and found to comply with the limits for a Class B
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with manufacturer’s instructions, may cause
harmful interference to radio communications.
WEEE
This product must not be disposed of as normal household waste, in
accordance with the EU directive of for waste electrical and electronic
equipment (WEEE - 2012/19/EU). Instead, it should be disposed of by
returning it to a municipal recycling collection point. Check local
regulations for disposal of electronic products.
Green IBASE
This product is compliant with the current RoHS restrictions and
prohibits use of the following substances in concentrations exceeding
0.1% by weight (1000 ppm) except for cadmium, limited to 0.01% by
weight (100 ppm).
•Lead (Pb)
•Mercury (Hg)
•Cadmium (Cd)
•Hexavalent chromium (Cr6+)
•Polybrominated biphenyls (PBB)
•Polybrominated diphenyl ether (PBDE)

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ARD-037-N User Manual
Important Safety Information
Carefully read the precautions before using the device.
Environmental conditions:
•Put the device horizontally on a stable and solid surface.
•Leave plenty of space around the device and do not block the ventilation
openings. NEVER DROP OR INSERT ANY OBJECTS OF ANY KIND INTO THE
VENTIILATION OPENINGS.
•Use this product in environments with ambient temperatures between 0˚C and
40˚C.
•DO NOT LEAVE THIS DEVICE IN AN ENVIRONMENT WHERE THE
STORAGE TEMPERATURE MAY GO BELOW -20˚C OR ABOVE 80˚C. This
could damage the device. The device must be used in a controlled environment.
Care during use:
•Before cleaning the device, turn it off and unplug all cables such as power in case
a small amount of electrical current may still flow.
•Use neutral cleaning agents or diluted alcohol to clean the device chassis with a
cloth. Then wipe the chassis with a dry cloth.
•Vacuum dust and particles from the vents by using a computer vacuum cleaner.
WARNING
Attention during use:
•Sharp-pointed articles are prohibited to the panel.
•Do not use this product near water.
•Do not spill water or any other liquids on your device.
•Do not place heavy objects on the top of the device.
•Operate this device from the type of power indicated on the marking label. If you
are not sure of the type of power available, consult your distributor or local
power company.
•Do not walk on the power cord or allow anything to rest on it.
•If you use an extension cord, make sure that the total ampere rating of the
product plugged into the extension cord does not exceed its limits.
Avoid Disassembly
Do not disassemble, repair or make any modification to the device. Doing so could
generate hazards and cause damage to the device, even bodily injury or property
damage, and will void any warranty.

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CAUTION
There is a danger of explosion if internal lithium-ion battery is replaced by an
incorrect type. Replace only with the same or equivalent type recommended by the
manufacturer. Dispose of used batteries by observing local regulations.
Warranty Policy
•IBASE standard products:
24-month (2-year) warranty from the date of shipment. If the date of shipment
cannot be ascertained, the product serial numbers can be used to determine
the approximate shipping date.
•3rd-party parts:
12-month (1-year) warranty from delivery for the 3rd-party parts that are not
manufactured by IBASE, such as CPU, memory, HDD, power adapter, panel
and touchscreen.
＊PRODUCTS, HOWEVER, THAT FAILS DUE TO MISUSE, ACCIDENT,
IMPROPER INSTALLATION OR UNAUTHORIZED REPAIR SHALL BE
TREATED AS OUT OF WARRANTY AND CUSTOMERS SHALL BE BILLED
FOR REPAIR AND SHIPPING CHARGES.
Technical Support & Services
1. Visit the IBASE website at www.ibase.com.tw to find the latest information about
the product.
2. If you encounter any technical problems and require assistance from your
distributor or sales representative, please prepare and send the following
information:
•Product model name
•Product serial number
•Detailed description of the problem
•The error messages in text or in screenshots if there is any
•The arrangement of the peripherals
•Software in use (such as OS and application software, including the version
numbers)
3. If repair service is required, you can download the RMA form at
http://www.ibase.com.tw/english/Supports/RMAService/.
Fill out the form and contact your distributor or sales representative.

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ARD-037-N User Manual
Table of Contents
Compliance....................................................................................................iii
Important Safety Information.......................................................................iv
WARNING ......................................................................................................iv
CAUTION ........................................................................................................v
Warranty Policy..............................................................................................v
Technical Support & Services ......................................................................v
Chapter 1 General Information................................................................1
1.1 Introduction.............................................................................................2
1.2 Features..................................................................................................2
1.3 Packing List ............................................................................................2
1.4 Specifications..........................................................................................3
1.5 Dimensions.............................................................................................5
Chapter 2 Hardware Configuration.........................................................6
2.1 Installations.............................................................................................7
2.1.1 Memory Installation ..................................................................8
2.1.2 Mini-PCIe & mSATA Cards Installation.....................................8
2.1.3 Mounting Brackets Installation..................................................9
2.2 Setting the Jumpers..............................................................................11
2.2.1 How to Set Jumpers ...............................................................11
2.3 Jumper & Connector Locations on Motherboard...................................12
2.4 Jumpers Quick Reference.....................................................................13
2.4.1 LVDS Panel Brightness Selection (JP1)...............................13
2.4.2 LVDS Panel Power Selection (JP2) .....................................14
2.4.3 eDP Panel Power Selection (JP3)........................................14
2.4.4 eDP / LVDS Panel Selection (JP4).......................................15
2.4.5 ATX / AT Power Selection (JP5) ..........................................15
2.4.6 Clearing CMOS Data (JP6)..................................................16
2.4.7 Clearing ME Register (JP7)..................................................16
2.5 Connectors Quick Reference................................................................17
2.5.1 eDP Connector (CN1)..........................................................18
2.5.2 Console COM1 RS-232/422/485 Port (CN7)........................19
2.5.3 SATA HDD Power Connector (J10) .....................................20
2.5.4 COM2 / COM3 / COM4 RS-232 Port (J16, J17, J12) ...........21

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2.5.5 Digital I/O Connector (J18)...................................................21
2.5.6 DC Power Input Connector (J19) .........................................22
Chapter 3 Driver Installation .................................................................23
3.1 Introduction...........................................................................................24
3.2 Intel®Chipset Software Installation Utility..............................................24
3.3 Intel®Graphics Driver Installation..........................................................25
3.4 HD Audio Driver Installation..................................................................26
3.5 Intel®Trusted Execution Engine Drivers Installation..............................26
3.6 Intel®Serial I/O Drivers Installation .......................................................27
3.7 LAN Driver Installation ..........................................................................28
Chapter 4 BIOS Setup............................................................................29
4.1Introduction...........................................................................................30
4.2 BIOS Setup...........................................................................................30
4.3 Main Settings........................................................................................31
4.4 Advanced Settings................................................................................32
4.4.1 ACPI Settings.........................................................................33
4.4.2 LVDS (eDP/DP) Configuration................................................34
4.4.3 Fintek Super IO Configuration ................................................35
4.4.4 Fintek Super IO Hardware Monitor .........................................37
4.4.5 M.2 Setup...............................................................................38
4.4.6 CPU Configuration..................................................................39
4.4.7 AMI Graphic Output Protocol Policy........................................40
4.4.8 Network Stack Configuration ..................................................41
4.4.9 CSM Configuration.................................................................42
4.4.10 USB Configuration..................................................................43
4.5 Chipset Settings....................................................................................44
4.5.1 North Bridge...........................................................................44
4.5.2 South Cluster Configuration....................................................45
4.6 Security Settings...................................................................................49
4.7 Boot Settings.........................................................................................50
4.8 Save & Exit Settings..............................................................................51
Appendix ......................................................................................................52
A. I/O Port Address Map............................................................................53
B. Interrupt Request Lines (IRQ)...............................................................55
C. Watchdog Timer Configuration..............................................................56

1
Chapter 1
General Information
The information provided in this chapter includes:
•Features
•Packing List
•Specifications
•Overview
•Dimensions

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ARD-037-N User Manual
1.1 Introduction
ARD-037-N is an all-in-one fanless digital signage player that comes with the
Intel®Pentium®N4200 QC processor and an Intel®I210AT Ethernet
controller. It features a rich set of I/Os such as VGA, RS-232/422/485 COM
and USB, and supports two DDR3L-1866 slots for a maximum into those
small spaces, giving customers sharp and crisp messages under ambient
conditions and making it perfect for displaying content on public transit or
restaurant menu boards.
1.2 Features
•37" color TFT active matrix, wide LCD with optimum resolution 1920 x
540, and 1000 nits brightness
•Intel®Pentium®N4200 1.1 ~ 1.25 GHz with Intel®SoC integrated Gen. 9
•Ruggedized, fanless and compact design
•2 x DDR3L 1866 SO-DIMM, Dual channel, Max 8GB (Non-ECC)
•1 x M.2 B-Key (3042) for storage, Wi-Fi, Bluetooth, 4G options
1.3 Packing List
Your device package should include the items listed below. If any of the items
below is missing, contact the distributor or the dealer from whom you
purchased the product.
•ARD-037-N x 1
•Power Adapter x 1
•Power Cord x 1
•Wall Mount Kit (2 brackets) x 1
•Screw for Wall Mount Kit x 8

General Information
ARD-037-N User Manual
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1.4 Specifications
Product Name
ARD-037-N
System
Motherboard
IB811F-420
Operating
System
Windows 10 Enterprise (64-bit)
CPU
Intel®Pentium® QC N4200 1.1 ~ 2.5 GHz, 2MB cache
Chipset
Integrated
Memory
2 x DDR3L-1866 SO-DIMM, expandable up to 8 GB (Non-ECC)
Network
Intel®I210AT PCIe GbE LAN
Graphics
Intel®SoC integrated Gen. 9
Super I/O
Fintek F81964
Storage
1 x 64GB mSATA SSD
Audio Codec
Intel®SoC built-in HD audio controller
Realtek ALC283QHD codec with speaker amplifier
Power
Requirement
24V DC-In (jumper-selectable ATX / AT power mode)
Power Supply
180W power adapter
BIOS
AMI BIOS
Watchdog
Watchdog Timer 256 segments, 0, 1, 2…255 sec/min
H/W Monitor
Yes
Chassis
Aluminum & SGCC, black
Mounting
Side mount
Dimensions
(W x H x D)
928.9 x 282.7 x 66.5 mm
(36.57”x 11.13” x 2.62”)
Net Weight
9 kg (19.84 lb)
Certificate
CE, FCC Class B, cULus, CCC
Display
Display Type
3.7” color TFT active matrix, wide LCD
Display Area
904.32 (H) x 254.34 (V)
Display
Surface
Anti-glare, hard coating (3H)
Resolution
Max. 1920 x 540
Viewing Angle
89° (H) / 89°(V)
Contrast
4000:1

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ARD-037-N User Manual
Backlight
Lifetime
50000 hrs
Brightness
1000 nits
I/O Ports
DC Jack
24V DC-In
Display
•1 x HDMI (1.4b), 3840 x 2160 at 30 Hz
•1 x DisplayPort (1.2), 4096 x 2160 at 60 Hz
LAN
2 x RJ45 GbE LAN
USB
4 x USB 3.0
Serial
1 x COM Port (RS-232/422/485, jumperless selection)
Expansion
1 x M.2 B3042 Slot with PCIe (x1), USB and SATA
Environment
Temperature
•Operating: 0 ~ 40 °C (32 ~ 104 °F)
•Storage: -20~ 80 °C (-4 ~ 176 °F)
Relative
Humidity
5 ~ 90% at 45 °C (non-condensing)
Vibration
Protection
IEC 61373 (Vibration Class B)
All specifications are subject to change without prior notice.

General Information
ARD-037-N User Manual
5
1
W
1.5 Dimensions
Unit: mm

6
Chapter 2
Hardware Configuration
The information provided in this chapter includes:
•Essential installations before you begin
•Information and locations of connectors

Hardware Configuration
ARD-037-N User Manual
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2
2.1 Installations
For all the installation or replacement of the memory modules, mSATA card
and wireless card, you need to open the rear device cover. Follow the
instructions below.
1. Remove 6 screws as indicated below to open the device cover with the
motherboard mounted inside.
2. Lift the half of the device rear cover with extra care in case the cables or
thermal pad(s) may fall off.
3. Then flip over the cover as shown below.

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ARD-037-N User Manual
2.1.1 Memory Installation
If you need to install or replace a memory module, locate the memory slot
inside the device and perform the following steps.
1. Align the key of your memory module with that on the memory slot and
insert the module slantwise.
2. Gently push the module in an upright position until the clips of the slot click
to hold the module in place when the module touches the bottom of the
slot.
To remove the module, press the clips outwards with both hands.
2.1.2 Mini-PCIe & mSATA Cards Installation
If you need to replace or install the mini-PCIe or mSATA card, locate the
mini-PCIe slot inside the device and perform the following steps.
1. Align the key of your card to the mini-PCIe interface, and insert the card
slantwise.
2. Push the card down and fix it with a screws of M3 x 3.8 mm.

Hardware Configuration
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2.1.3 Mounting Brackets Installation
Note: Before mounting the system on wall, ensure that you are following all
applicable building and electric codes.
Requirements
When mounting, ensure that you have enough room for power and signal
cable routing. And have good ventilation for power adapter. The method of
mounting must be able to support weight of the ARD-028-N plus the suspend
weight of all the cables to be attached to the system. Use the following
methods for mounting your system:
Selecting the Location
Plan the mounting location thoroughly. Locations such as walkway areas,
hallways, and crowded areas are not recommended. Mount the product to a
flat, sturdy, structurally sound column or wall surface.
The best mounting surface is a standard countertop, cabinet, table, or other
structure that is minimally the width and length of the product. This will reduce
the risk that someone may accidentally wall into and damage the product.
Local laws governing the safety of individuals might require this type of
consideration.
Selecting the type of wall construction
1. Mounting on a hollow wall
•Wood surface
Use construction-grade wood and the recommended minimum
thickness is 38 x 25.4 mm (1.5” x 10”).
Note: This method provides the most reliable attachment for the
product with little risk that the product may come loose or
require ongoing maintenance.
•Drywall
Drywall over wood studs is acceptable.
2. Mounting on a solid concrete or brick wall with flat and smooth surface

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ARD-037-N User Manual
Wall Mount Installation instructions:
1. Turn your device upside down and remove the 4 screws as below.
2. Attach the mounting brackets to the device and secure with the supplied 8
screws.
3. Then prepare at least four screws (M3, 6 mm) to mount the device on wall.
You can install ARD-028-N on plastic (LCD monitor), wood, drywall surface
over studs, or a solid concrete or metal plane directly. The types of fasteners
required are dependent on the type of wall construction.
Fasteners are not supplied in the product package. You will need to prepare
the fasteners. Choose fasteners that are rated either Medium Duty or Heavy
Duty. To assure proper fastener selection and installation, follow the fastener
manufacturer’s recommendations.

Hardware Configuration
ARD-037-N User Manual
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2.2 Setting the Jumpers
Set up and configure your ARD-028-N by using jumpers for various settings
and features according to your needs and applications. Contact your supplier
if you have doubts about the best configuration for your use.
2.2.1 How to Set Jumpers
Jumpers are short-length conductors consisting of several metal pins with a
non-conductive base mounted on the circuit board. Jumper caps are used to
have the functions and features enabled or disabled. If a jumper has 3 pins,
you can connect either PIN1 to PIN2 or PIN2 to PIN3 by shorting.
A 3-pin jumper
A jumper cap
Refer to the illustration below to set jumpers.
Pin closed
Oblique view
Illustration
Open
1-2
2-3
When two pins of a jumper are encased in a jumper cap, this jumper is
closed, i.e. turned On.
When a jumper cap is removed from two jumper pins, this jumper is open, i.e.
turned Off.
Pin# 1 23
1 2 3
1 2 3
1 2 3

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ARD-037-N User Manual
2.3 Jumper & Connector Locations on Motherboard
Motherboard: IB811F-420
IB811F-420 –top
IB811F-420 –bottom
J8
J5
JP2
JP4
JP3 J1
J3
J6 BAT1
J10
J4
J7
J21
JP6 JP5 JP7
J16 J17 J20
J12 J13
CN3
CN2
J11
JP1
J2
20474
171
72
73
2
203
1
274
71
72 73 204
203 1
1
130
1
1
1
1
12
1920
2
19
20
1 7
8
1 2
11 12
1
1
1
2
910
1
910
10
2
2 1
J19
J15
JP8
CN1
1
CN6 CN5 CN4 CN9
J14
J18
CN8 CN7
BZ1
2
1
10
9
1
2 1
10 9
1
SIO
Intel®Atom™ QC/DC
Intel®Pentium
®QC
Intel®Celeron
®DC

Hardware Configuration
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2.4 Jumpers Quick Reference
Function
Connector Name
Page
LCD Panel Brightness Selection
JP1
13
LVDS Planel Power Selection
JP2
14
eDP Panel Power Selection
JP3
14
eDP / LVDS Panel Seelction
JP4
15
ATX / AT Power Selection
JP5
15
Clearing CMOS Data
JP6
16
Clearing ME Register
JP7
16
Factory Use Only
JP8
- -
2.4.1 LVDS Panel Brightness Selection (JP1)
Function
Pin closed
Illustration
3.3V
(default)
1-2
1
5V
2-3
1
1