IBM 84885BU Operating instructions

xSeries 226
Ty pe 8488 and 8648
Hardware Maintenance Manual and
Troubleshooting Guide


xSeries 226
Ty pe 8488 and 8648
Hardware Maintenance Manual and
Troubleshooting Guide


Notes
vBefore using this information and the product it supports, read the general information in Appendix B, “Safety information,”
on page 143, and Appendix C, “Notices,” on page 177.
vThe most recent version of this document is available at http://www.ibm.com/pc/support.
10th Edition (April 2008)
©Copyright International Business Machines Corporation 2004. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

About this document
This document contains basic configuration information, diagnostic information, error
codes, error messages, service information, and asymptom-to-FRU index for the
IBM®xSeries®226 Type 8488 and 8648 server.
Important: The field replaceable unit (FRU) procedures in this document are
intended for trained servicers who are familiar with IBM products.
Customer replacement units (CRUs) can be replaced by the customer.
See Chapter 7, “Parts listing Type 8488 and 8648,” on page 129, to
determine if the component being replaced is aFRU or aCRU. Before
servicing an IBM product, be sure to read Appendix B, “Safety
information,” on page 143.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions.
Leia todas as instruções de cuidado eperigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et
Danger avant de procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione edi pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución ypeligro ante de llevar a
cabo cualquier operación.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, achemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto ocon cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer yde defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
©Copyright IBM Corp. 2004 iii

Online support
You can download the most current diagnostic, BIOS flash, and device-driver files
from http://www.ibm.com/pc/support/.
iv xSeries 226 Type 8488 and 8648: Hardware Maintenance Manual and Troubleshooting Guide

Contents
About this document ...................... iii
Important safety information .................... iii
Online support .........................iv
Chapter 1. Introduction ......................1
Related documentation ......................2
Notices and statements used in this document..............2
Features and specifications.....................3
Server controls, connectors, LEDs, and power ..............4
Front view ..........................4
Rear view ..........................5
Server power features.......................6
Turning on the server ......................7
Turning off the server ......................7
Chapter 2. Configuring the server .................9
Starting the Configuration/Setup Utility program .............10
Chapter 3. Diagnostics .....................11
General checkout ........................11
Diagnostic tools overview .....................13
POST error logs ........................13
Viewing error logs from the Configuration/Setup Utility program ......14
Viewing error logs from diagnostic programs .............14
Diagnostic programs, error codes, and messages ............14
Diagnostic text message format..................15
Starting the diagnostic programs .................15
Small computer system interface messages ..............16
Diagnostic error LEDs ......................17
System board error LEDs ....................17
Hard disk drive LEDs .....................18
Recovering from aPOST/BIOS update failure .............18
Erasing alost or forgotten password (clearing CMOS) ..........19
Updating Remote Supervisor Adapter II firmware ............20
Power checkout ........................21
Troubleshooting the Ethernet controller ................21
Network connection problems ..................21
Ethernet controller troubleshooting chart ..............22
Ethernet controller messages ..................23
Chapter 4. Customer replacement units ...............25
Installation guidelines ......................25
System reliability guidelines ...................25
Handling static-sensitive devices .................26
Major components of the xSeries 226 Type 8488 and 8648 server ......27
Side cover ..........................28
Removing the side cover ....................28
Replacing the side cover ....................29
Bezel ............................30
Removing the bezel ......................30
Replacing the bezel ......................31
Removing and installing the support bracket ..............32
Opening and closing the microprocessor air baffle ............33
©Copyright IBM Corp. 2004 v

Installing amemory module ....................34
Installing adrive ........................36
Internal drive bays ......................37
Installing adrive in bay 2....................38
Installing ahot-swap SCSI hard disk drive in bay 4, 5, 6, 7, 8, or 9.....40
SCSI IDs for hot-swap hard disk drives ...............42
Installing asimple-swap Serial ATA hard disk drive in bay 4, 5, 6, or 7...43
Power and signal cables for internal drives .............44
Installing an external SCSI connector ................45
Installing an additional microprocessor ................46
Installing an adapter .......................51
Cabling an optional SCSI adapter ..................54
Cabling an optional SATA adapter ..................55
Replacing the battery ......................57
Replacing ahot-swap power supply .................59
Completing the installation.....................60
Connecting the cables .....................61
Updating the server configuration .................62
Connecting external options ....................62
Installing the server in arack....................62
Input/output connectors ......................63
Auxiliary-device (pointing-device) connector .............64
Ethernet (RJ-45) connector ...................64
Keyboard connector ......................64
Parallel connector .......................64
Serial connectors .......................65
Ultra320 SCSI connector ....................65
Universal Serial Bus connectors .................66
Video connector .......................66
Chapter 5. Field replaceable units .................67
Microprocessor air baffle .....................67
Microprocessor and heat sink ...................68
CD-ROM drive .........................70
Diskette drive .........................71
SCSI backplane ........................72
Non-hot swap power supply ....................73
Hot-swap power-supply cage....................75
Rear-adapter retainer ......................77
Front fan ...........................78
Rear fans ...........................80
Power/LED switch assembly ....................81
Front USB connector assembly ...................83
System board .........................85
System board option connectors .................85
System board internal connectors .................86
System board external connectors.................87
System board error LEDs ....................88
System board jumpers and switches ................89
Removing the system board ...................90
Top/side cover .........................92
Bezel-release latch .......................93
Handle assembly ........................95
Chapter 6. Symptom-to-FRU index .................97
Beep symptoms ........................97
vi xSeries 226 Type 8488 and 8648: Hardware Maintenance Manual and Troubleshooting Guide

No-beep symptoms .......................99
POST error codes........................99
Diagnostic error codes ..................... 104
Diagnostic error LEDs ...................... 109
Error symptoms ........................ 109
Hot-swap power-supply LED errors .................117
Service processor error codes ...................118
SCSI error codes .......................118
ServeRAID error codes .....................119
POST (ISPR) error procedures .................. 121
Temperature error messages ................... 123
Fan error messages ...................... 123
Power error messages ..................... 124
System shutdown ....................... 124
Voltage-related system shutdown................. 124
Temperature-related system shutdown ............... 125
Hard disk drive checkout ..................... 125
Host built-in self test (BIST).................... 126
Bus fault messages....................... 126
Undetermined problems ..................... 127
Problem determination tips .................... 128
Chapter 7. Parts listing Type 8488 and 8648............. 129
System ........................... 130
System replaceable units..................... 131
Keyboards (CRUs) ....................... 137
Power cords (CRUs) ...................... 138
Appendix A. Getting help and technical assistance .......... 141
Before you call ........................ 141
Using the documentation..................... 141
Getting help and information from the World Wide Web ......... 142
Software service and support ................... 142
Hardware service and support ................... 142
Appendix B. Safety information ................. 143
General safety ........................ 143
Electrical safety ........................ 144
Safety inspection guide ..................... 145
Handling electrostatic discharge-sensitive devices ........... 146
Grounding requirements ..................... 146
Safety notices (multilingual translations) ............... 147
Appendix C. Notices ...................... 177
Edition notice ......................... 177
Trademarks.......................... 178
Important notes ........................ 179
Product recycling and disposal .................. 179
Battery return program ..................... 180
Electronic emission notices .................... 181
Federal Communications Commission (FCC) statement ........ 181
Industry Canada Class Bemission compliance statement........ 182
Avis de conformité àla réglementation d’Industrie Canada ....... 182
European Union EMC Directive conformance statement ........ 182
Japanese Voluntary Control Council for Interference (VCCI) statement 182
Contents vii

Index ............................ 183
viii xSeries 226 Type 8488 and 8648: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 1. Introduction
This document contains basic configuration information, diagnostic information, error
codes, error messages, service information, and asymptom-to-FRU index for the
IBM xSeries 226 Type 8488 and 8648 server.
You can obtain up-to-date information about the server and other IBM server
products at http://www.ibm.com/eserver/xseries/.
The following illustration shows the simple-swap model.
Model number
and serial number
The following illustration shows the SCSI hot-swap model.
Model number
and serial number
©Copyright IBM Corp. 2004 1

Related documentation
This Hardware Maintenance Manual and Troubleshooting Guide is provided in
Portable Document Format (PDF). It contains information to help auser solve
problems or to provide helpful information to aservice technician. The following
documents also come with the server:
vUser’s Guide
This document is in PDF on the IBM xSeries®Documentation CD. It contains
general information about the server.
vInstallation Guide
This printed document contains instructions for setting up the server and basic
instructions for installing some options.
vOption Installation Guide
This document is in PDF on the IBM xSeries Documentation CD. It contains
information that customers can use to install options in the server.
vSafety Information
This document is in PDF on the IBM xSeries Documentation CD. It contains
translated caution and danger statements. Each caution and danger statement
that appears in the documentation has anumber that you can use to locate the
corresponding statement in your language in the Safety Information document.
Depending on the server model, additional documentation might be included on the
IBM xSeries Documentation CD.
The server might have features that are not described in the documentation that
was received with the server. The documentation might be updated occasionally to
include information about those features, or technical updates might be available to
provide additional information that is not included in the server documentation.
These updates are available from the IBM Web site at http://www.ibm.com/pc/
support/.
Notices and statements used in this document
The caution and danger statements that appear in this document are also in the
multilingual Safety Information document, which is on the IBM xSeries
Documentation CD. Each statement is numbered for reference to the corresponding
statement in the Safety Information document.
The following notices and statements are used in this document:
vNotes: These notices provide important tips, guidance, or advice.
vImportant: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
vAttention: These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
vCaution: These statements indicate situations that can be potentially hazardous
to you. Acaution statement is placed just before the description of apotentially
hazardous procedure step or situation.
vDanger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. Adanger statement is placed just before the
description of apotentially lethal or extremely hazardous procedure step or
situation.
2xSeries 226 Type 8488 and 8648: Hardware Maintenance Manual and Troubleshooting Guide

Features and specifications
The following information is asummary of the features and specifications of the
server. Depending on the server model, some features might not be available, or
some specifications might not apply. You can use the Configuration/Setup Utility
program in the server to determine the type and speed of the microprocessors in
the server.
Table 1. Features and specifications
Microprocessor:
vSupports up to two Intel®Xeon
microprocessors
v1MB Level-2 cache
v800 MHz front-side bus (FSB)
Memory:
vMinimum: 512 MB
vMaximum: 8GB
vType: PC2-3200 double-data-rate 2
(DDR2) registered
vConnectors: six dual inline memory
module (DIMM) connectors
Drives standard:
vDiskette: 1.44 MB (two mode)
vCD-ROM: IDE
Expansion bays:
vFour or six hard disk drive bays,
depending on the model:
–Six open hot-swap, slim-high,
3.5-inch SCSI drive bays (SCSI
models)
–Four slim-high, 3.5-inch Serial ATA
(SATA) drive bays (SATA models)
v
Two half-high 5.25-inch bays
(CD-ROM drive installed in one bay)
vOne slim-high 3.5-inch
removable-media or hard disk drive
bay (diskette drive installed)
PCI and PCI-X expansion slots:
vTwo PCI 33 MHz/32-bit
vTwo PCI-X 100 MHz/64-bit
vOne PCI-X 133 MHz/64-bit
vOne PCI Express x16
Video:
ATI Radeon 7000-M video controller with
16 MB SDRAM video memory on the
system board.
Cooling:
Three speed-controlled fans
Integrated functions:
vSupport for IBM Remote Supervisor
Adapter II
vBroadcom 5721 10/100/1000 Ethernet
controller with RJ-45 Ethernet port
vTwo serial ports
vOne parallel port
vIntegrated RAID capability:
–SCSI models: SCSI controller with
RAID capabilities and two Ultra320
SCSI ports (one internal, one
optional external)
–SATA models: Dual-port Serial ATA
controller with RAID capabilities
vFour Universal Serial Bus (USB) v2.0
ports (two on front and two on rear of
enclosure)
vKeyboard port
vMouse port
vATA-100 dual-channel IDE controller
vATI Radeon 7000-M video
–Compatible with SVGA and VGA
–16 MB video memory
Diagnostic LEDs:
vFans
vMemory
vMicroprocessors
vHot-swap power supplies (some
models)
Power supplies:
vTwo (some models) 514-watt output
(115-230 Vac) hot-swap power
supplies. Two power supplies provide
redundant power.
vOne (some models) 530-watt output
(115-230 Vac) non-hot-swap power
supply.
Size:
vHeight: 440 mm (18.4 in.)
vDepth: 643 mm (25.3 in.)
vWidth: 217 mm (6.5 in.)
vWeight: 20 kg (44 lb) to 25.8 kg (57 lb)
depending upon configuration
Electrical input:
vSine-wave input (50 or 60 Hz) required
vInput voltage and frequency ranges
automatically selected
vInput voltage low range:
–Minimum: 100 Vac
–Maximum: 127 Vac
vInput voltage high range:
–Minimum: 200 Vac
–Maximum: 240 Vac
v
Input kilovolt-amperes (kVA)
approximately:
–Minimum: 0.18 kVA (all models)
–Maximum:
-0.86 kVA (non-redundant power
supply models)
-0.72 kVA (redundant power supply
models
Heat output:
Approximate heat output in British thermal
units (Btu) per hour:
vMinimum configuration: 597 Btu/hour (175
watts)
vMaximum configuration:
–2780 Btu/hour (815 watts)
(non-redundant power supply models)
–2337 Btu/hour (685 watts) (redundant
power supply models)
Environment:
vAir temperature:
–Server on: 10° to 35°C (50° to 95°F)
Altitude: 0to 2134 m(7000 ft)
–Server off: -40° to +60°C (-40° to
140°F)
Maximum altitude: 2133 m(7000 ft)
vHumidity (operating and storage): 8% to
80%
Acoustical noise emissions:
vNon-redundant: Sound power, idle: 5.2 bel
maximum Sound power, operating: 5.3 bel
maximum
vRedundant: Sound power, idle: 5.9 bel
maximum Sound power, operating: 6.0 bel
maximum
Note: Power consumption and heat output vary depending on the number and type
of optional features installed and the power-management optional features in
use.
Chapter 1. Introduction 3

Server controls, connectors, LEDs, and power
This section describes the controls, connectors, and light-emitting diodes (LEDs)
and how to turn the server on and off.
Front view
The following illustration shows the controls and LEDs on the front of the server.
CD-eject
button
CD-ROM drive
activity LED
Ethernet link
status LED
Ethernet
transmit/receive
activity LED
Diskette-eject
button
Hard disk drive
activity LED
Power-on
LED
Power-control
button
System error
LED
Diskette drive
activity LED
USB connectors
CD-ROM drive activity LED
When this LED is lit, it indicates that the CD-ROM drive is in use.
CD-eject button
Press this button to release aCD from the CD-ROM drive.
Diskette-eject button
Press this button to release adiskette from the diskette drive.
Hard disk drive activity LED
When this LED is flashing, it indicates that ahard disk drive is in use.
Power-on LED
When this LED is lit and not flashing, it indicates that the server is turned
on. When this LED is flashing, it indicates that the server is off and still
connected to an ac power source.
Power-control button
Press this button to turn the server on and off manually.
System-error LED
When this amber LED is lit, it indicates that asystem error has occurred.
An LED on the system board might also be lit to help isolate the error (see
“System board error LEDs” on page 17).
Diskette drive activity LED
When this LED is lit, it indicates that the diskette drive is in use.
USB connectors
Connect USB devices to these connectors.
4xSeries 226 Type 8488 and 8648: Hardware Maintenance Manual and Troubleshooting Guide

Hot-swap hard disk drive activity LED (some models)
On SCSI hot-swap server models, each hot-swap drive has ahard disk
drive activity LED. When this green LED is flashing, it indicates that the
drive is in use.
Hot-swap hard disk drive status LED (some models)
On SCSI hot-swap server models, each hot-swap hard disk drive has an
amber status LED. If the status LED for adrive is lit continuously, it
indicates that the individual drive is faulty. The interpretation of aflashing
status LED depends on the SCSI controller that is connected to the
hot-swap drive, as follows:
When the drive is connected to an optional ServeRAID™adapter, aslowly
flashing (one flash per second) status LED indicates that the drive is being
rebuilt. When the LED is flashing rapidly (three flashes per second), it
indicates that the controller on the adapter is identifying the drive.
Ethernet transmit/receive activity LED
This LED is on the Ethernet connector. When this LED is lit, it indicates that
there is activity between the server and the network.
Ethernet link status LED
This LED is on the Ethernet connector on the back of the server. When this
LED is lit, it indicates that there is an active connection on the Ethernet
port.
Rear view
The following illustration shows the connectors on the rear of the server.
Model with non-redundant power supply Model with redundant power supplies
Power cord
Mouse
Keyboard
Parallel
Serial 1
Video
USB 1
USB 2
Ethernet
Serial 2
Power cords
Mouse
Keyboard
Parallel
Serial 1
Video
USB 1
USB 2
Ethernet
Serial 2
AC power LEDs
DC power LEDs
Chapter 1. Introduction 5

Power-cord connector
Connect the power cord to this connector.
AC LED
On the SCSI hot-swap server models that have redundant power supplies,
when this light is lit the power supply has ac voltage applied.
DC LED
On the SCSI hot-swap server models that have redundant power supplies,
when this light is lit the power supply is turned on and operating.
Mouse connector
Connect amouse or other PS/2 device to this connector.
Keyboard connector
Connect aPS/2 keyboard to this connector.
Parallel connector
Connect aparallel device to this connector.
Video connector
Connect amonitor to this connector.
Serial 1connector
Connect a9-pin serial device to this connector.
USB 1connector
Connect aUSB device to this connector.
USB 2connector
Connect aUSB device to this connector.
Ethernet connector
Use this connector to connect the server to anetwork.
Serial 2connector
Connect a9-pin serial device to this connector.
If you have an optional Remote Supervisor Adapter II (systems-management
adapter) installed in PCI slot 2, the adapter has additional connectors and LEDs.
See the Option Installation Guide for more information about these connectors and
LEDs. In addition, if you install the optional Remote Supervisor Adapter II, you must
disconnect the video cable from the server external video connector and connect it
to the optional Remote Supervisor Adapter II.
Server power features
When the server is connected to an ac power source but is not turned on, the
operating system does not run, and all core logic is shut down; however, the server
can respond to remote requests to turn on the server. The power-on LED flashes to
indicate that the server is connected to an ac power source but is not turned on.
Note: When the server is connected to an ac power source, the power supply fan
turns on and remains on to provide cooling to the power supply.
6xSeries 226 Type 8488 and 8648: Hardware Maintenance Manual and Troubleshooting Guide

Turning on the server
Approximately 20 seconds after the server is connected to ac power, the
power-control button becomes active, and you can turn on the server and start the
operating system by pressing the power-control button.
The server can also be turned on in any of the following ways:
vIf apower failure occurs while the server is turned on, the server will restart
automatically when power is restored.
vIf the operating system supports the systems-management software for an
optional Remote Supervisor Adapter II, the systems-management software can
turn on the server.
vIf the operating system supports the Wake on LAN®feature, the Wake on LAN
feature can turn on the server.
vIf an optional Remote Supervisor Adapter II is installed in the server, the server
can be turned on from the Remote Supervisor Adapter II user interface.
Note: When 4GB or more of memory (physical or logical) is installed, some
memory is reserved for various system resources and is unavailable to the
operating system. The amount of memory that is reserved for system
resources depends on the operating system, the configuration of the server,
and the configured PCI options.
Turning off the server
When you turn off the server and leave it connected to ac power, the server can
respond to remote requests to turn on the server. To remove all power from the
server, you must disconnect it from the power source.
Some operating systems require an orderly shutdown before you turn off the server.
See the operating-system documentation for information about shutting down the
operating system.
Statement 5
CAUTION:
The power control button on the device and the power switch on the power supply do
not turn off the electrical current supplied to the device. The device also might have
more than one power cord. To remove all electrical current from the device, ensure
that all power cords are disconnected from the power source.
1
2
The server can be turned off in any of the following ways:
vYou can turn off the server from the operating system, if the operating system
supports this feature. After an orderly shutdown of the operating system, the
server will be turned off automatically.
vYou can press the power-control button to start an orderly shutdown of the
operating system and turn off the server, if the operating system supports this
feature.
Chapter 1. Introduction 7

vIf the operating system stops functioning, you can press and hold the
power-control button for more than 4seconds to turn off the server.
vIf an optional Remote Supervisor Adapter II is installed in the server, the server
can be turned off from the Remote Supervisor Adapter II user interface.
vIf the Wake on LAN feature turned on the server, the Wake on LAN feature can
turn of the server.
vThe server can turn itself off as an automatic response to acritical system
failure.
8xSeries 226 Type 8488 and 8648: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 2. Configuring the server
Detailed information about configuring the server is in the IBM xSeries User’s Guide
on the IBM Documentation CD.
The latest information about these programs and the most recent device-driver files
are available at http://www.ibm.com/pc/support.
The following configuration programs and capabilities come with the server:
vConfiguration/Setup Utility program
The Configuration/Setup Utility program is part of the basic input/output system
(BIOS) code in the server. Use it to configure serial port assignments, change
interrupt request (IRQ) settings, change the startup-device sequence, set the
date and time, and set passwords.
vIBM ServerGuide Setup and Installation CD
The ServerGuide program provides software-setup tools and installation tools
that are designed for the server.
vBoot Menu program
The Boot Menu program is part of the BIOS code in the server. Use it to
temporarily assign adevice to be first in the startup sequence, overriding the
startup sequence that is set in the Configuration/Setup Utility program.
vEthernet controller configuration
The Ethernet controller is integrated on the system board. You do not need to set
any jumpers or configure the controller. However, you must install adevice driver.
For device drivers and information about configuring the Ethernet controller, see
the Broadcom NetXtreme Gigabit Ethernet Software CD that comes with the
server. For updated information about configuring the controller, go to
http://www.ibm.com/pc/support/.
vAdaptec®HostRAID™configuration programs
Note: The device drivers required to enable HostRAID must be downloaded
from the IBM Web site at http://www.ibm.com/pc/support.
–Adaptec RAID Configuration Utility programs (for Serial ATA RAID)
Use the Array Configuration Utility within the Adaptec RAID Configuration
Utility programs to configure RAID for the integrated Serial ATA (SATA)
controller and the devices that are attached to it.
–SCSISelect Utility program (for SCSI RAID)
Use the SCSI HostRAID feature of SCSISelect Utility program to configure
RAID for the SCSI controller and the devices that are attached to it.
vServeRAID Manager
ServeRAID Manager is available as astand-alone program and as an IBM
Director extension. If aServeRAID adapter is installed in the server, use
ServeRAID Manager to define and configure the disk-array subsystem before you
install the operating system.
vSCSISelect Utility program (some models)
For general configuration, use the SCSISelect Utility program to configure
devices that are attached to the SCSI controller.
©Copyright IBM Corp. 2004 9

Starting the Configuration/Setup Utility program
Complete the following steps to start the Configuration/Setup Utility program:
1. Turn on the server.
2. When the prompt Press F1 for Configuration/Setup appears, press F1. If you
have set both apower-on password and an administrator password, you must
type the administrator password to access the full Configuration/Setup Utility
menu. If you do not type the administrator password, alimited
Configuration/Setup Utility menu is available.
3. Select settings to view or change.
10 xSeries 226 Type 8488 and 8648: Hardware Maintenance Manual and Troubleshooting Guide