IBM HS21 - BladeCenter - 8853 User manual

BladeCenter HS21 Ty pes 1885 and 8853
Problem Determination and Service Guide
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BladeCenter HS21 Ty pes 1885 and 8853
Problem Determination and Service Guide
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Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 113,
and the Warranty and Support Information document on the IBM BladeCenter Documentation CD.
Third Edition (August 2006)
©Copyright International Business Machines Corporation 2006. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ............................ vii
Guidelines for trained service technicians ............... viii
Inspecting for unsafe conditions ................. viii
Guidelines for servicing electrical equipment ............. viii
Safety statements ........................ix
Chapter 1. Introduction ......................1
Related documentation ......................1
Notices and statements in this document ................2
Features and specifications .....................3
Blade server controls and LEDs ...................4
Turning on the blade server.....................6
Turning off the blade server.....................6
System board layouts .......................7
System board connectors ....................7
System board switches .....................8
System board LEDs ......................9
Chapter 2. Diagnostics .....................11
Diagnostic tools.........................11
POST ............................11
POST beep codes ......................12
Error logs ..........................16
BMC error messages .....................18
POST error codes.......................22
Checkout procedure .......................38
About the checkout procedure ..................38
Performing the checkout procedure ................39
Troubleshooting tables ......................39
General problems .......................40
Hard disk drive problems ....................40
Intermittent problems......................40
Keyboard or mouse problems ..................41
Memory problems .......................42
Microprocessor problems ....................42
Monitor or video problems ....................43
Network connection problems ..................44
Optional-device problems ....................44
Power error messages .....................45
Power problems .......................47
Removable-media drive problems .................48
ServerGuide problems .....................49
Service processor problems ...................50
Software problems ......................50
Universal Serial Bus (USB) port problems ..............51
Light path diagnostics ......................51
Viewing the light path diagnostics LEDs...............51
Light path diagnostics LEDs ...................54
Diagnostic programs, messages, and error codes ............55
Running the diagnostic programs .................56
Diagnostic text messages ....................57
Viewing the test log ......................57
Diagnostic error codes .....................58
©Copyright IBM Corp. 2006 iii

Recovering from aBIOS update failure ................64
Service processor (BMC) error codes ................65
Solving SAS hard disk drive problems ................66
Solving shared BladeCenter resource problems .............66
Keyboard or mouse problems ..................67
Media tray problems ......................67
Network connection problems ..................69
Power problems .......................69
Video problems........................70
Solving undetermined problems...................70
Calling IBM for service ......................72
Chapter 3. Parts listing, Types 1885 and 8853 ............73
Chapter 4. Removing and replacing blade server components ......75
Installation guidelines ......................75
System reliability guidelines ...................76
Handling static-sensitive devices .................76
Returning adevice or component .................76
Removing the blade server from aBladeCenter unit ...........77
Installing the blade server in aBladeCenter unit.............78
Removing and replacing Tier 1CRUs ................80
Removing the blade server cover .................80
Installing the blade server cover .................81
Removing an expansion unit ...................82
Installing an expansion unit ...................83
Removing the bezel assembly ..................84
Installing the bezel assembly...................84
Removing aSAS hard disk drive .................85
Installing aSAS hard disk drive ..................86
Removing amemory module...................87
Installing amemory module ...................88
Removing aConcurrent KVM Feature Card .............90
Installing aConcurrent KVM Feature Card ..............91
Removing asmall-form-factor expansion card ............92
Installing asmall-form-factor expansion card .............93
Removing astandard-form-factor expansion card ...........94
Installing astandard-form-factor expansion card............95
Removing ahigh-speed expansion card...............96
Installing ahigh-speed expansion card ...............96
Removing the battery .....................97
Installing the battery ......................98
Removing the power jumper ...................99
Installing the power jumper ................... 100
Removing and replacing FRUs .................. 101
Removing amicroprocessor and heat sink ............. 101
Installing amicroprocessor and heat sink.............. 103
Removing the system board assembly ............... 105
Installing the system board assembly ............... 106
Chapter 5. Configuration information and instructions ........ 107
Firmware updates ....................... 107
Using the Configuration/Setup Utility program ............. 107
Configuring the Gigabit Ethernet controllers .............. 107
Blade server Ethernet controller enumeration ............. 108
Configuring aSAS RAID ..................... 109
iv BladeCenter HS21 Types 1885 and 8853: Problem Determination and Service Guide
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Appendix A. Getting help and technical assistance .......... 111
Before you call ........................ 111
Using the documentation ..................... 111
Getting help and information from the World Wide Web ......... 111
Software service and support ...................112
Hardware service and support ...................112
Appendix B. Notices ......................113
Trademarks..........................114
Important notes ........................114
Product recycling and disposal...................115
Battery return program......................116
Electronic emission notices ....................117
Federal Communications Commission (FCC) statement ........117
Industry Canada Class Aemission compliance statement ........117
Australia and New Zealand Class Astatement ............117
United Kingdom telecommunications safety requirement ........117
European Union EMC Directive conformance statement ........117
Taiwanese Class Awarning statement ...............118
Chinese Class Awarning statement ................118
Japanese Voluntary Control Council for Interference (VCCI) statement 118
Index ............................119
Contents v

vi BladeCenter HS21 Types 1885 and 8853: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat udit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
©Copyright IBM Corp. 2006 vii

Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM product on which you are working. Each IBM product, as it was designed
and manufactured, has required safety items to protect users and service
technicians from injury. The information in this section addresses only those items.
Use good judgment to identify potential unsafe conditions that might be caused by
non-IBM alterations or attachment of non-IBM features or options that are not
addressed in this section. If you identify an unsafe condition, you must determine
how serious the hazard is and whether you must correct the problem before you
work on the product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as adamaged CRT face or abulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cord is the correct type, as specified in the
documentation for your BladeCenter unit type.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe the following guidelines when servicing electrical equipment:
vCheck the area for electrical hazards such as moist floors, non-grounded power
extension cords, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with asoft material that does not provide insulation from live
electrical current.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
viii BladeCenter HS21 Types 1885 and 8853: Problem Determination and Service Guide