IBM 884155U User manual

xSeries 236 Ty pe 8841
Hardware Maintenance Manual and
Troubleshooting Guide
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xSeries 236 Ty pe 8841
Hardware Maintenance Manual and
Troubleshooting Guide
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Note
vBefore using this information and the product it supports, read Appendix B, “Safety information,” on page 153 and
Appendix C, “Notices,” on page 187.
vThe most recent version of this document is available on the World Wide Web at http://www.ibm.com/pc/support/.
11th Edition (October 2007)
The most recent version of this document is available on the World Wide Web at http://www.ibm.com/
support.
©Copyright International Business Machines Corporation 2004, 2007. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

About this manual
This document contains basic configuration information, diagnostic information, error
codes, error messages, service information, and asymptom-to-FRU index for the
IBM®xSeries®236 Type 8841 server.
Important: The field replaceable unit (FRU) procedures in this document are
intended for trained servicers who are familiar with IBM products.
Customer replacement units (CRUs) can be replaced by the customer.
See Chapter 7, “Parts listing Type 8841,” on page 143, to determine if
the component being replaced is aFRU or aCRU. Before servicing an
IBM product, be sure to read Appendix B, “Safety information,” on page
153.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions.
Leia todas as instruções de cuidado eperigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et
Danger avant de procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione edi pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución ypeligro ante de llevar a
cabo cualquier operación.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, achemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto ocon cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer yde defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
©Copyright IBM Corp. 2004, 2007 iii

Online support
You can download the most current diagnostic, BIOS flash, and device-driver files
from http://www.ibm.com/support/. For alist of supported options for the server, go
to http://www.ibm.com/pc/us/compat/.
iv xSeries 236 Type 8841: Hardware Maintenance Manual and Troubleshooting Guide

Contents
About this manual ....................... iii
Important safety information .................... iii
Online support .........................iv
Chapter 1. General information...................1
Related documentation ......................1
Notices and statements used in this document..............2
Features and specifications.....................3
Server controls, LEDs, and power ..................3
Front view ..........................4
Rear view ..........................6
Server power features.......................7
Turning on the server ......................7
Turning off the server ......................8
Chapter 2. Configuration .....................9
Starting the Configuration/Setup Utility program .............9
Chapter 3. Installing options ...................11
Installation guidelines ......................11
System reliability guidelines ...................11
Working inside the server with the power on .............12
Handling static-sensitive devices .................12
Removing the server door .....................13
Removing the server left-side cover air baffle and bezel ..........14
Removing the left-side cover ...................14
Removing the air baffle .....................15
Removing the bezel ......................16
Replacing hot-swap fans .....................17
Replacing afront fan (1 or 2)...................18
Replacing acenter fan (3 or 4) ..................19
Replacing arear fan (5 or 6) ...................20
Installing the 670-Watt hot-swap power-supply option...........21
Replacing ahot-swap power supply ................24
Installing or replacing an adapter ..................25
Installing or replacing ahot-plug adapter (slot 6) ...........28
Installing an IBM Remote Supervisor Adapter II SlimLine ........29
Installing the ServeRAID-7k adapter ................31
Installing ahot-swap hard disk drive .................32
Installing memory modules ....................33
Installing amicroprocessor ....................35
Replacing amicroprocessor and heat sink ..............39
Replacing the battery ......................42
Completing the installation.....................45
Installing the server bezel and left-side cover .............46
Installing the server door ....................48
Connecting the cables .....................49
Updating the server configuration .................50
Input/output connectors ......................51
Auxiliary-device connector....................52
Ethernet connector ......................52
Integrated system management (Remote Supervisor Adapter II SlimLine
Ethernet and ASM) connector .................52
©Copyright IBM Corp. 2004, 2007 v

Keyboard connector ......................53
Parallel port connector .....................53
Serial-port connectors .....................53
Universal Serial Bus connectors .................54
Video connector .......................54
Chapter 4. Service replaceable units ................55
Microprocessor removal .....................56
Thermal grease.........................58
Operator information panel (external LED card) .............59
Diagnostics panel card ......................61
Power reset card ........................62
Diskette drive .........................63
CD-ROM drive .........................64
Hard disk drive backplane .....................65
Power supply cage assembly ...................66
Center-fan and adapter-support bracket................67
Center-fan support bracket (dual fan guide) .............69
Adapter-support bracket ....................70
Front fan housing (PCI fan guide) ..................72
Front USB connector assembly ...................73
Switch card assembly ......................74
System board .........................76
System-board internal connectors ..................78
System-board internal cable connectors................79
System-board switches and jumpers .................80
System-board external connectors..................82
System-board LEDs .......................83
Light path diagnostics panel ....................84
Chapter 5. Diagnostics .....................87
General checkout ........................87
Checkout procedure .......................88
Diagnostic tools overview .....................89
POST error logs ........................90
Viewing error logs from the Configuration/Setup Utility program ......90
Viewing error logs from the diagnostic programs ...........90
Diagnostic programs, error codes and messages ............91
Diagnostic text message format..................91
Starting the diagnostic programs .................92
Light path diagnostics ......................93
Power-supply LEDs .......................95
Updating the BMC firmware ....................95
Resetting the BMC firmware ....................96
Small computer system interface messages ..............97
Recovering the BIOS code ....................97
Erasing alost or forgotten password (clearing CMOS memory) .......99
Updating Remote Supervisor Adapter II SlimLine firmware ........ 100
Power checkout ........................ 100
Troubleshooting the Ethernet controller ............... 101
Network connection problems .................. 101
Ethernet controller troubleshooting chart .............. 101
Ethernet controller messages .................. 102
Chapter 6. Symptom-to-FRU index ................ 103
Beep symptoms ........................ 104
vi xSeries 236 Type 8841: Hardware Maintenance Manual and Troubleshooting Guide

No-beep symptoms ....................... 108
POST error codes ....................... 108
Light path diagnostic errors ....................114
Power-supply LED errors.....................116
Diagnostic error codes......................116
Error symptoms ........................ 122
CD-ROM drive error symptoms ................. 123
Diskette drive error symptoms .................. 123
General error symptoms .................... 124
Hard disk drive error symptoms ................. 124
Intermittent error symptoms ................... 124
Keyboard, mouse, or pointing device error symptoms ......... 125
Memory error symptoms .................... 125
Microprocessor error symptoms ................. 126
Monitor error symptoms .................... 126
Option error symptoms .................... 128
Power error symptoms .................... 129
Serial port error symptoms ................... 130
ServerGuide error symptoms .................. 131
Software error symptoms.................... 132
Service processor error codes ................... 132
SCSI error codes ....................... 132
ServeRAID error codes ..................... 133
POST (ISPR) error procedures .................. 134
Temperature error messages ................... 136
Fan error messages ...................... 136
Power error messages ..................... 137
System shutdown ....................... 137
Voltage related system shutdown................. 137
Temperature related system shutdown ............... 138
DASD checkout ........................ 138
Host built-in self test (BIST).................... 139
Bus fault messages....................... 139
Undetermined problems ..................... 140
Problem determination tips .................... 141
Chapter 7. Parts listing Type 8841 ................ 143
System ........................... 143
System replaceable units..................... 144
Keyboards (CRUs) ....................... 147
Power cords (CRUs) ...................... 148
Appendix A. Getting help and technical assistance .......... 151
Before you call ........................ 151
Using the documentation..................... 151
Getting help and information from the World Wide Web ......... 151
Software service and support ................... 152
Hardware service and support ................... 152
Appendix B. Safety information ................. 153
General safety ........................ 153
Electrical safety ........................ 154
Safety inspection guide ..................... 155
Handling electrostatic discharge-sensitive devices ........... 156
Grounding requirements ..................... 156
Safety notices (multilingual translations) ............... 157
Contents vii

Appendix C. Notices ...................... 187
Edition notice ......................... 187
Trademarks.......................... 188
Important notes ........................ 189
Product recycling and disposal .................. 189
Battery return program ..................... 189
Electronic emission notices .................... 190
Federal Communications Commission (FCC) statement ........ 190
Industry Canada Class Aemission compliance statement ........ 190
Australia and New Zealand Class Astatement ............ 190
United Kingdom telecommunications safety requirement ........ 191
European Union EMC Directive conformance statement ........ 191
Taiwanese Class Awarning statement ............... 191
Chinese Class Awarning statement ................ 191
Japanese Voluntary Control Council for Interference (VCCI) statement 192
Index ............................ 193
viii xSeries 236 Type 8841: Hardware Maintenance Manual and Troubleshooting Guide