IBM eServer xSeries 345 Type 8670 User manual

xSeries 345 Type 8670
Hardware Maintenance Manual and Troubleshooting
Guide
ERserver
򔻐򗗠򙳰

xSeries 345 Type 8670
Hardware Maintenance Manual and Troubleshooting
Guide
ER s e r v e r
򔻐򗗠򙳰

Note
Before using this information and the product it supports, read Appendix B, “Notices”, on page 159.
Fifth Edition (February 2003)
The most recent version of this document is available on the World Wide Web at http://www.ibm.com/pc/support.
© Copyright International Business Machines Corporation 2002. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

About this manual
This manual contains diagnostic information, a Symptom-to-FRU index, service
information, error codes, error messages, and configuration information for the IBM
®
Eserver xSeries
™
345.
Important: The field replaceable unit (FRU) procedures are intended for trained
servicers who are familiar with IBM xSeries products. See the parts
listing in “System” on page 116 to determine if the component being
replaced is a customer replaceable unit (CRU) or a field replacable unit
(FRU).
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions. See “Safety information” on page 121.
Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et Danger avant de
procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a
cabo cualquier operación.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, a chemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto o con cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer y de defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
Online support
You can download the most current diagnostic, BIOS flash, and device driver files
from http://www.ibm.com/pc/support on the World Wide Web.
© Copyright IBM Corp. 2002 iii

iv xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide

Contents
About this manual .......................iii
Important safety information ....................iii
Online support .........................iii
Chapter 1. General information...................1
Related publications .......................1
Notices and statements in this book .................2
Features and specifications.....................3
Server controls and indicators ....................4
Front view ..........................4
Rear view ..........................5
Server power features.......................6
Turning on the server ......................6
Turning off the server ......................7
Standby mode ........................7
Chapter 2. Configuring your server .................9
Using the ServerGuide Setup and Installation CD ............9
System Partition .......................10
Typical NOS installation ....................10
Setting up or updating multiple servers ...............11
Installing your NOS without ServerGuide ..............11
Using the Configuration/Setup Utility program..............11
Starting the Configuration/Setup Utility program ............11
Using passwords .......................12
Using ServeRAID Manager ....................13
Using ServeRAID Manager in Startable CD mode ...........13
Using the LSI Logic Configuration Utility program ............20
Formatting a SCSI hard disk drive .................21
Updating the integrated system management firmware ..........21
Configuring the Ethernet controller..................21
High-performance Ethernet modes.................22
Chapter 3. Diagnostics .....................25
General checkout ........................25
Checkout procedure ......................26
Diagnostic tools overview .....................27
POST error logs ........................27
Viewing error logs from the Configuration/Setup Utility program ......28
Viewing error logs from diagnostic programs .............28
ServerGuide error symptoms....................28
Small computer system interface messages ..............28
Diagnostic programs and error messages ...............29
Text messages ........................29
Starting the diagnostic programs .................30
Diagnostic error message tables .................31
Identifying problems using status LEDs ................31
Power supply LEDs ......................31
Light Path Diagnostics .....................32
Recovering the BIOS code ....................36
Power checkout ........................38
Troubleshooting the Ethernet controller ................38
Network connection problems ..................38
© Copyright IBM Corp. 2002 v

Ethernet controller troubleshooting chart ..............39
Ethernet controller messages ..................40
Chapter 4. Customer replaceable units ...............41
Before you begin ........................41
System reliability considerations .................41
Working inside the server with the power on .............42
Handling static-sensitive devices .................42
Major components of the xSeries 345 Type 8670 server..........43
Component locations.......................44
System-board option connectors .................44
PCI riser-card option connectors .................44
System-board internal cable connectors...............45
System-board external port connectors ...............46
System-board switches and jumpers ................47
System-board LED locations ...................49
Removing the cover and bezel ...................50
Working with adapters ......................51
Adapter considerations .....................52
Installing an adapter ......................53
PCI riser card removal .....................55
Installing a ServeRAID-5i controller ................56
Installing a hot-swap drive.....................57
Installing memory modules ....................58
Installing an additional microprocessor ................60
Installing a hot-swap power-supply .................67
Replacing a hot-swap fan .....................68
Replacing the battery ......................69
Completing the installation.....................71
Installing the server cover and bezel ................71
Updating your server configuration.................71
Connecting external options ...................72
Cabling the server.......................72
Installing the server in a rack...................73
Input/output ports ........................73
Video port..........................74
Keyboard port ........................74
Auxiliary-device (pointing device) port ...............74
Ultra320 SCSI controller system-board connectors ...........75
Serial port..........................76
Universal Serial Bus version 1.1 ports ...............76
Ethernet ports ........................77
Integrated system management ports ...............77
Chapter 5. Field replaceable units .................79
DASD backplane ........................79
Diagnostics/operator panel card...................80
Power-supply cage .......................81
System board/shuttle.......................82
Chapter 6. Symptom-to-FRU index .................83
Beep symptoms ........................83
No-beep symptoms .......................86
Diagnostic panel system error LED .................86
Diagnostic error codes ......................88
Error symptoms ........................93
vi xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide

Power-supply LED errors.....................100
POST error codes .......................101
Service processor error codes ...................107
SCSI error codes .......................107
Temperature error messages ...................107
Fan error messages ......................108
Power error messages .....................108
System shutdown .......................109
Voltage related system shutdown.................109
Temperature related system shutdown ...............110
DASD checkout ........................110
Host built-in self test (BIST) ....................110
Bus fault messages .......................111
Undetermined problems .....................111
Problem determination tips ....................112
Chapter 7. Parts listing xSeries 345 Type 8670............115
System ...........................116
Keyboard CRUs ........................117
Power cords .........................118
Chapter 8. Related service information...............121
Safety information .......................121
General safety .......................121
Electrical safety .......................121
Safety inspection guide ....................123
Handling electrostatic discharge-sensitive devices ..........124
Grounding requirements ....................124
Safety notices (multilingual translations) ..............124
Appendix A. Getting help and technical assistance ..........157
Before you call ........................157
Using the documentation.....................157
Getting help and information from the World Wide Web .........157
Software service and support ...................158
Hardware service and support ...................158
Appendix B. Notices ......................159
Edition notice .........................159
Trademarks..........................160
Important notes ........................160
Product recycling and disposal ..................161
Electronic emission notices ....................161
Federal Communications Commission (FCC) statement ........161
Industry Canada Class A emission compliance statement ........162
Australia and New Zealand Class A statement ............162
United Kingdom telecommunications safety requirement ........162
European Union EMC Directive conformance statement ........162
Taiwanese Class A warning statement ...............163
Chinese Class A warning statement ................163
Japanese Voluntary Control Council for Interference (VCCI) statement 163
Contents vii

viii xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide