IBM 8647 - Eserver xSeries 225 Operating instructions

IBM xSeries 225 Type 8647
Hardware Maintenance Manual and Troubleshooting
Guide


IBM xSeries 225 Type 8647
Hardware Maintenance Manual and Troubleshooting
Guide


Note
Before using this information and the product it supports, be sure to read Appendix C, “Notices,” on
page 165
The most recent version of this document is available at http://www.ibm.com/pc/support on the
World Wide Web.
Ninth Edition (January 2009)
© Copyright International Business Machines Corporation 2002.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

About this manual
This manual contains diagnostic information, a Symptom-to-FRU index, service
information, error codes, error messages, and configuration information for the IBM®
Eserver xSeries®225.
Important: The field replaceable unit (FRU) procedures are intended for trained
servicers who are familiar with IBM xSeries products. See Chapter 7,
“Parts listing Type 8647,” on page 123 to determine if the component
being replaced is a customer replaceable unit (CRU) or a field
replaceable unit (FRU).
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions. See “Safety information” on page 131
Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et Danger avant de
procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a
cabo cualquier operación.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, a chemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto o con cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer y de defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
Online support
You can download the most current diagnostic, BIOS flash, and device driver files
from http://www.ibm.com/pc/support on the World Wide Web.
© Copyright IBM Corp. 2002 iii

iv IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide

Contents
About this manual .......................iii
Important safety information ....................iii
Online support .........................iii
Chapter 1. General information...................1
Related publications .......................1
Notices and statements in this book .................2
Features and specifications.....................3
Controls and indicators ......................4
Chapter 2. Configuring your server .................7
Using the Configuration/Setup Utility program ..............7
Starting the Configuration/Setup Utility program ............7
Configuration/Setup Utility menu choices ...............8
Passwords .........................10
Using the ServerGuide Setup and Installation CD ............11
ServerGuide features .....................12
Setup and configuration overview .................12
System Partition .......................13
Typical operating system installation ................14
Setting up or updating multiple servers ...............14
Installing your operating system without ServerGuide ..........14
Using ServeRAID Manager ....................15
Using the LSI Logic Configuration Utility program ............15
Starting the LSI Logic Configuration Utility program ..........16
Formatting a SCSI hard disk drive .................16
Configuring the Gigabit Ethernet controller ...............16
Chapter 3. Diagnostics .....................19
General checkout ........................19
Checkout procedure ......................20
Diagnostic tools overview .....................20
POST error codes and messages ..................21
Error logs ..........................21
Viewing error logs from the Configuration/Setup Utility program ......21
Viewing error logs from diagnostic programs .............22
ServerGuide error symptoms....................22
Small computer system interface messages ..............22
Diagnostic programs, error codes, and messages ............23
Text messages ........................24
Starting the diagnostic programs .................24
System-board error LEDs ....................26
Diagnostic error code tables ...................26
Recovering from a POST/BIOS update failure .............27
Erasing a lost or forgotten password (clearing CMOS) ..........28
Power checkout ........................29
Troubleshooting the Ethernet controller ................29
Network connection problems ..................29
Ethernet controller troubleshooting chart ..............30
Ethernet controller messages ..................31
Chapter 4. Installing options ...................33
Major components of the IBM xSeries 225 Type 8647 ..........33
© Copyright IBM Corp. 2002 v

System board .........................34
System board internal cable connectors...............34
System board external cable connectors ..............35
System-board error LEDs ....................36
Installation guidelines ......................37
System reliability considerations .................37
Server power features ......................38
Turning on the server .....................38
Turning off the server .....................39
Moving the stabilizing feet .....................40
Removing the side cover .....................41
Removing the front bezel .....................42
Removing the frame-support bracket .................43
Working with adapters ......................45
Adapter considerations .....................45
Installing an adapter ......................46
Cabling an optional SCSI adapter .................48
Installing internal drives......................49
Internal drive bays ......................50
Working with hot-swap drives ..................52
Installing a hot-swap hard disk drive ................53
Installing non-hot-swap hard disk drives...............54
Installing a 5.25-inch removable-media drive .............56
Power and signal cables for internal drives .............59
Installing memory modules ....................60
Installing a microprocessor ....................62
Configuring the operating system .................62
Installing the microprocessor ...................63
Installing a security rope clip ....................66
Replacing a hot-swap power supply .................67
Replacing the battery ......................69
Completing the installation.....................71
Replacing the bezel ......................71
Installing the side cover.....................71
Updating your server configuration.................72
Connecting external options ....................73
Installing the server in a rack....................73
Input/output ports ........................74
Audio connectors .......................75
Auxiliary-device (pointing-device) connector .............75
Ethernet (RJ-45) connector ...................75
Keyboard connector ......................75
Parallel connector .......................76
Serial connectors .......................76
Ultra320 SCSI connector ....................76
Universal Serial Bus connectors .................77
Video connector .......................78
Chapter 5. Field replaceable units .................79
Power button .........................79
Microprocessor and heat sink ...................81
Thermal grease.........................82
Hot-swap hard disk drive cage ...................83
Hot-swap backplane .......................84
Non-hot swap power supply ....................85
Front fan ...........................87
vi IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide

Rear fans ...........................89
Mini-PCI video adapter ......................90
Removing the system board ....................93
CD-ROM drive .........................95
Diskette drive .........................96
Top/side cover .........................97
Bezel-release latch .......................98
Handle assembly .......................100
Rear-adapter retainer ......................101
Chapter 6. Symptom-to-FRU index ................103
Beep symptoms ........................103
No-beep symptoms .......................105
Diagnostic error codes .....................105
Error symptoms ........................108
Hot-swap power-supply LED errors .................111
POST error codes .......................112
Service processor error codes ...................116
SCSI error codes .......................116
Temperature error messages ...................116
Fan error messages ......................117
Power error messages......................117
System shutdown .......................118
Voltage related system shutdown.................118
Temperature related system shutdown ...............118
DASD checkout ........................119
Host built-in self test (BIST) ....................119
Bus fault messages.......................119
Undetermined problems .....................121
Problem determination tips ....................122
Chapter 7. Parts listing Type 8647 ................123
System replaceable units.....................124
Keyboards (CRUs) .......................126
Power cords (CRUs) ......................127
Appendix A. Getting help and technical assistance ..........129
Before you call ........................129
Using the documentation.....................129
Getting help and information from the World Wide Web .........129
Software service and support ...................130
Hardware service and support ...................130
Appendix B. Related service information ..............131
Safety information .......................131
General safety .......................131
Electrical safety .......................132
Safety inspection guide ....................133
Handling electrostatic discharge-sensitive devices ..........134
Grounding requirements ....................134
Safety notices (multilingual translations) ..............134
Appendix C. Notices ......................165
Edition notice .........................165
Trademarks..........................166
Important notes ........................166
Contents vii

Product recycling and disposal ..................167
Battery return program .....................167
Electronic emission notices ....................168
Federal Communications Commission (FCC) statement ........168
Industry Canada Class A emission compliance statement ........168
Australia and New Zealand Class A statement ............168
United Kingdom telecommunications safety requirement ........168
European Union EMC Directive conformance statement ........169
Taiwanese Class A warning statement ...............169
Chinese Class A warning statement ................169
Japanese Voluntary Control Council for Interference (VCCI) statement 169
viii IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide