IBM 8647 - Eserver xSeries 225 Operating instructions

IBM xSeries 225 Type 8647
Hardware Maintenance Manual and Troubleshooting
Guide


IBM xSeries 225 Type 8647
Hardware Maintenance Manual and Troubleshooting
Guide


Note
Before using this information and the product it supports, be sure to read Appendix C, “Notices,” on
page 165
The most recent version of this document is available at http://www.ibm.com/pc/support on the
World Wide Web.
Ninth Edition (January 2009)
© Copyright International Business Machines Corporation 2002.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

About this manual
This manual contains diagnostic information, a Symptom-to-FRU index, service
information, error codes, error messages, and configuration information for the IBM®
Eserver xSeries®225.
Important: The field replaceable unit (FRU) procedures are intended for trained
servicers who are familiar with IBM xSeries products. See Chapter 7,
“Parts listing Type 8647,” on page 123 to determine if the component
being replaced is a customer replaceable unit (CRU) or a field
replaceable unit (FRU).
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions. See “Safety information” on page 131
Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et Danger avant de
procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a
cabo cualquier operación.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, a chemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto o con cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer y de defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
Online support
You can download the most current diagnostic, BIOS flash, and device driver files
from http://www.ibm.com/pc/support on the World Wide Web.
© Copyright IBM Corp. 2002 iii

iv IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide

Contents
About this manual .......................iii
Important safety information ....................iii
Online support .........................iii
Chapter 1. General information...................1
Related publications .......................1
Notices and statements in this book .................2
Features and specifications.....................3
Controls and indicators ......................4
Chapter 2. Configuring your server .................7
Using the Configuration/Setup Utility program ..............7
Starting the Configuration/Setup Utility program ............7
Configuration/Setup Utility menu choices ...............8
Passwords .........................10
Using the ServerGuide Setup and Installation CD ............11
ServerGuide features .....................12
Setup and configuration overview .................12
System Partition .......................13
Typical operating system installation ................14
Setting up or updating multiple servers ...............14
Installing your operating system without ServerGuide ..........14
Using ServeRAID Manager ....................15
Using the LSI Logic Configuration Utility program ............15
Starting the LSI Logic Configuration Utility program ..........16
Formatting a SCSI hard disk drive .................16
Configuring the Gigabit Ethernet controller ...............16
Chapter 3. Diagnostics .....................19
General checkout ........................19
Checkout procedure ......................20
Diagnostic tools overview .....................20
POST error codes and messages ..................21
Error logs ..........................21
Viewing error logs from the Configuration/Setup Utility program ......21
Viewing error logs from diagnostic programs .............22
ServerGuide error symptoms....................22
Small computer system interface messages ..............22
Diagnostic programs, error codes, and messages ............23
Text messages ........................24
Starting the diagnostic programs .................24
System-board error LEDs ....................26
Diagnostic error code tables ...................26
Recovering from a POST/BIOS update failure .............27
Erasing a lost or forgotten password (clearing CMOS) ..........28
Power checkout ........................29
Troubleshooting the Ethernet controller ................29
Network connection problems ..................29
Ethernet controller troubleshooting chart ..............30
Ethernet controller messages ..................31
Chapter 4. Installing options ...................33
Major components of the IBM xSeries 225 Type 8647 ..........33
© Copyright IBM Corp. 2002 v

System board .........................34
System board internal cable connectors...............34
System board external cable connectors ..............35
System-board error LEDs ....................36
Installation guidelines ......................37
System reliability considerations .................37
Server power features ......................38
Turning on the server .....................38
Turning off the server .....................39
Moving the stabilizing feet .....................40
Removing the side cover .....................41
Removing the front bezel .....................42
Removing the frame-support bracket .................43
Working with adapters ......................45
Adapter considerations .....................45
Installing an adapter ......................46
Cabling an optional SCSI adapter .................48
Installing internal drives......................49
Internal drive bays ......................50
Working with hot-swap drives ..................52
Installing a hot-swap hard disk drive ................53
Installing non-hot-swap hard disk drives...............54
Installing a 5.25-inch removable-media drive .............56
Power and signal cables for internal drives .............59
Installing memory modules ....................60
Installing a microprocessor ....................62
Configuring the operating system .................62
Installing the microprocessor ...................63
Installing a security rope clip ....................66
Replacing a hot-swap power supply .................67
Replacing the battery ......................69
Completing the installation.....................71
Replacing the bezel ......................71
Installing the side cover.....................71
Updating your server configuration.................72
Connecting external options ....................73
Installing the server in a rack....................73
Input/output ports ........................74
Audio connectors .......................75
Auxiliary-device (pointing-device) connector .............75
Ethernet (RJ-45) connector ...................75
Keyboard connector ......................75
Parallel connector .......................76
Serial connectors .......................76
Ultra320 SCSI connector ....................76
Universal Serial Bus connectors .................77
Video connector .......................78
Chapter 5. Field replaceable units .................79
Power button .........................79
Microprocessor and heat sink ...................81
Thermal grease.........................82
Hot-swap hard disk drive cage ...................83
Hot-swap backplane .......................84
Non-hot swap power supply ....................85
Front fan ...........................87
vi IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide

Rear fans ...........................89
Mini-PCI video adapter ......................90
Removing the system board ....................93
CD-ROM drive .........................95
Diskette drive .........................96
Top/side cover .........................97
Bezel-release latch .......................98
Handle assembly .......................100
Rear-adapter retainer ......................101
Chapter 6. Symptom-to-FRU index ................103
Beep symptoms ........................103
No-beep symptoms .......................105
Diagnostic error codes .....................105
Error symptoms ........................108
Hot-swap power-supply LED errors .................111
POST error codes .......................112
Service processor error codes ...................116
SCSI error codes .......................116
Temperature error messages ...................116
Fan error messages ......................117
Power error messages......................117
System shutdown .......................118
Voltage related system shutdown.................118
Temperature related system shutdown ...............118
DASD checkout ........................119
Host built-in self test (BIST) ....................119
Bus fault messages.......................119
Undetermined problems .....................121
Problem determination tips ....................122
Chapter 7. Parts listing Type 8647 ................123
System replaceable units.....................124
Keyboards (CRUs) .......................126
Power cords (CRUs) ......................127
Appendix A. Getting help and technical assistance ..........129
Before you call ........................129
Using the documentation.....................129
Getting help and information from the World Wide Web .........129
Software service and support ...................130
Hardware service and support ...................130
Appendix B. Related service information ..............131
Safety information .......................131
General safety .......................131
Electrical safety .......................132
Safety inspection guide ....................133
Handling electrostatic discharge-sensitive devices ..........134
Grounding requirements ....................134
Safety notices (multilingual translations) ..............134
Appendix C. Notices ......................165
Edition notice .........................165
Trademarks..........................166
Important notes ........................166
Contents vii

Product recycling and disposal ..................167
Battery return program .....................167
Electronic emission notices ....................168
Federal Communications Commission (FCC) statement ........168
Industry Canada Class A emission compliance statement ........168
Australia and New Zealand Class A statement ............168
United Kingdom telecommunications safety requirement ........168
European Union EMC Directive conformance statement ........169
Taiwanese Class A warning statement ...............169
Chinese Class A warning statement ................169
Japanese Voluntary Control Council for Interference (VCCI) statement 169
viii IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 1. General information
Your IBM Eserver xSeries 225 Type 8647 server is a high-performance server that
can be upgraded to a symmetric multiprocessing (SMP) server through a
microprocessor upgrade. It is ideally suited for networking environments that require
superior microprocessor performance, efficient memory management, flexibility, and
reliable data storage.
The xSeries 225 server contains several IBM X-Architecture®technologies, which
help increase server performance and reliability.
Your server comes with a limited warranty. If you have access to the World Wide
Web, you can obtain up-to-date information about your server model and other IBM
server products at http://www.ibm.com/pc/us/eserver/xseries/.
Your server serial number and model number are located on labels on the bottom of
the server and on the front below the bezel. You will need these numbers when you
register your server with IBM. The information label containing the serial number,
machine type, model number, and agency marks for your server is located on the
bottom of the server.
Related publications
This Hardware Maintenance Manual and Troubleshooting Guide contains
information to help you solve the problem yourself or to provide helpful information
to a service technician.
In addition to this Hardware Maintenance Manual and Troubleshooting Guide, the
following xSeries 225 Type 8647 documentation is provided with your server:
vInstallation Guide
This printed publication contains setup and installation instructions.
vRack Installation Instructions
This printed publication contains the instructions to install your server in a rack.
vSafety Book
This multilingual publication is provided in Portable Document Format (PDF) on
the IBM xSeries Documentation CD. It contains translated versions of the caution
and danger statements that appear in the documentation for your server. Each
caution and danger statement has an assigned number, which you can use to
locate the corresponding statement in your native language.
vUser’s Guide
This publication is provided in PDF on the IBM xSeries Documentation CD. It
contains general information about your server, including information about
features, how to configure your server, how to use the ServerGuide™Setup and
Installation CD, and how to get help.
vOption Installation Guide
This publication is provided in PDF on the IBM xSeries Documentation CD. It
contains instructions to install, remove, and connect optional devices supported
by your server.
Depending on your server model, additional publications might be included on the
IBM xSeries Documentation CD.
© Copyright IBM Corp. 2002 1

Notices and statements in this book
The caution and danger statements used in this book also appear in the multilingual
Safety Information book provided on the IBM xSeries Documentation CD. Each
caution and danger statement is numbered for easy reference to the corresponding
statements in the safety book.
The following types of notices and statements are used in this book:
vNote: These notices provide important tips, guidance, or advice.
vImportant: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
vAttention: These notices indicate possible damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
vCaution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
vDanger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
2IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide

Features and specifications
The following table provides a summary of the features and specifications of your
server. Depending on your server model, some features might not be available, or
some specifications might not apply.
You can use the Configuration/Setup Utility program in your server to determine the
specific type of microprocessor that is on the system board.
Table 1. Features and specifications
Microprocessor:
vIntel®Xeon®Processor
v512 KB Level-2 cache
v400 MHz or 533 MHz front-side bus
(FSB)
vSupport for up to two
microprocessors
Memory:
vMinimum: 256 MB
vMaximum: 8 GB
vType: PC2100, double-data-rate
(DDR)
vConnectors: four dual inline memory
module (DIMM) connectors, two-way
interleaved
Drives standard:
vDiskette: 1.44 MB (two mode)
vCD-ROM: IDE
Expansion bays:
vSix open hot-swap, slim-high,
3.5-inch drive bays (some models)
vFour slim-high, 3.5-inch drive bays
with one hard disk drive installed
(some models)
vTwo 5.25-inch bays (CD-ROM drive
installed in one bay)
vOne 3.5-inch removable-media drive
bay (diskette drive installed)
PCI expansion slots:
vFour PCI-X 100 MHz/64-bit
vOne PCI 33 MHz/32-bit
Cooling:
Three speed-controlled fans
Upgradeable microcode:
BIOS upgrades (when available) can
update EEPROMs on the system board
Integrated functions:
vSupport for IBM Remote Supervisor
Adapter
vBroadcom 5703 10/100/1000 Ethernet
controller on the system board with
RJ-45 Ethernet port
vTwo serial ports
vOne parallel port
vIntegrated SCSI controller with RAID
capabilities and two Ultra320 SCSI
ports (one internal, one optional
external)
vFour Universal Serial Bus (USB) v2.0
ports (two on front and two on rear of
enclosure)
vKeyboard port
vMouse port
vAudio ports (rear)
– Line out
– Mic
– Line in
vATA-100 dual-channel IDE controller
vATI Rage XL video (mini-PCI)
– Compatible with SVGA and VGA
– 8 MB video memory
error LEDs:
vFans
vMemory
vMicroprocessors
Power supplies:
vHot-swap (some models)
Standard: Two 350 watt output (115-230
V ac) for redundancy
vNon-hot-swap (some models)
Standard: One 425 watt output (115-230
V ac)
Electrical input:
vSine-wave input (50 or 60 Hz) required
vInput voltage and frequency ranges
automatically selected
vInput voltage low range:
– Minimum: 100 V ac
– Maximum: 127 V ac
vInput voltage high range:
– Minimum: 200 V ac
– Maximum: 240 V ac
vInput kilovolt-amperes (kVA) approximately:
– Minimum: 0.15 kVA (all models)
– Maximum: 0.80 kVA with standard power
supply, 0.62 kVA with optional redundant
hot-swap power supplies
Heat output:
Approximate heat output in British thermal
units (Btu) per hour
vMinimum configuration: 341 Btu/hour (100
watts)
vMaximum configuration: 2455 Btu/hour (720
watts) with standard power supply, 1910
Btu/hour (560 watts) with optional redundant
hot-swap power supplies
Environment:
vAir temperature:
– Server on: 10° to 35°C (50° to 95°F)
Altitude: 0 to 2134 m (7000 ft)
– Server off: -40° to +60°C (-40° to 140°F)
Maximum altitude: 2134 m (7000 ft)
vHumidity (operating and storage): 8% to
80%
Acoustical noise emissions:
vSound power, idle: 5.3 bel maximum
vSound power, operating: 5.6 bel maximum
Size:
vHeight: 440 mm (18.4 in.)
vDepth: 660 mm (26 in.)
vWidth: 217 mm (6.5 in.)
vWeight: 20 kg (44 lb) to 25.8 kg (57 lb)
depending upon configuration
Chapter 1. General information 3

Controls and indicators
CD-eject
button
CD-ROM drive
activity LED
Ethernet link
status LED
Ethernet
transmit/receive
activity LED
Diskette-eject
button
Hard disk drive
activity LED
Power-on
LED
Power-control
button
System error
LED
Diskette drive
activity LED
CD-eject button
Press this button to release a CD from the CD-ROM drive.
CD-ROM drive activity LED
When this LED is lit, it indicates that the CD-ROM drive is in use.
Diskette-eject button
Press this button to release a diskette from the diskette drive.
Diskette drive activity LED
When this LED is lit, it indicates that the diskette drive is in use.
Hard disk drive activity LED
When this LED is flashing, it indicates that a hard disk drive is in use.
Power-on LED
When this LED is lit and does not flash, it indicates that the server is turned
on. When this LED is flashing, it indicates that the server is off and still
connected to an ac power source.
Power-control button
Press this button to turn the server on and off manually. You can install a
circular disk, called the power-control button shield, over the power-control
button to prevent accidental manual power-off. This disk is provided with
your server.
System error LED
When this LED is lit, it indicates that a system error has occurred. An LED
on the system board might also be lit to help isolate the error. Detailed
troubleshooting information is in Chapter 6, “Symptom-to-FRU index,” on
page 103
Ethernet transmit/receive activity LED
This LED is on the Ethernet connector on the back of the server. When this
LED is lit, it indicates that there is activity between the server and the
network.
4IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide

Ethernet link status LED
This LED is on the Ethernet connector on the back of the server. When this
LED is lit, it indicates that there is an active connection on the Ethernet
port.
Chapter 1. General information 5

6IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 2. Configuring your server
The following configuration programs are provided with your server:
vConfiguration/Setup Utility
This is part of the basic input/output system (BIOS) code in your server. Use it to
configure serial port assignments, change interrupt request (IRQ) settings,
change the startup-device sequence, set the date and time, and set passwords.
For information about using this utility program, see “Using the
Configuration/Setup Utility program”
vIBM ServerGuide Setup and Installation CD
This provides software-setup tools and installation tools that are designed for
your server. Use this CD during the installation of your server to configure basic
hardware features, such as an integrated SCSI controller with RAID capabilities,
and to simplify the installation of your operating system. For information about
using this CD, see “Using the ServerGuide Setup and Installation CD” on page
11
vServeRAID Manager
ServeRAID Manager is available as a stand-alone program and as an IBM
Director extension. If a ServeRAID adapter is installed in your server or if you are
using the RAID capabilities of the SCSI controller, use ServeRAID Manager to
define and configure your disk-array subsystem before you install the operating
system. For information about using this program, see “Using ServeRAID
Manager” on page 15
vLSI Logic Configuration Utility
Use this to configure the integrated SCSI controller with RAID capabilities and
the devices that are attached to it. For information about using this utility
program, see “Using the LSI Logic Configuration Utility program” on page 15
vEthernet controller configuration process
For information about configuring the Ethernet controller, see “Configuring the
Gigabit Ethernet controller” on page 16
Using the Configuration/Setup Utility program
Use the Configuration/Setup Utility program to:
vView configuration information
vView and change assignments for devices and I/O ports
vSet the date and time
vSet and change passwords and Remote Control Security settings
vSet the startup characteristics of the server and the order of startup devices
vSet and change settings for advanced hardware features
vView and clear error logs
Starting the Configuration/Setup Utility program
Complete the following steps to start the Configuration/Setup Utility program:
1. Turn on the server.
2. When the prompt Press F1 for Configuration/Setup appears, press F1. If you
have set both a power-on password and an administrator password, you must
type the administrator password to access the full Configuration/Setup Utility
© Copyright IBM Corp. 2002 7

menu. If you do not type the administrator password, a limited
Configuration/Setup Utility menu is available.
3. Select settings to view or change.
Configuration/Setup Utility menu choices
The following choices are on the Configuration/Setup Utility main menu. Depending
on the version of the BIOS code in your server, some menu choices might differ
slightly from these descriptions.
vSystem Summary
Select this choice to view configuration information, including the type, speed,
and cache sizes of the microprocessors and the amount of installed memory.
When you make configuration changes through other options in the
Configuration/Setup Utility program, the changes are reflected in the system
summary; you cannot change settings directly in the system summary.
This choice is on the full and limited Configuration/Setup Utility menu.
vSystem Information
Select this choice to view information about your server. When you make
changes through other options in the Configuration/Setup Utility program, some
of those changes are reflected in the system information; you cannot change
settings directly in the system information.
This choice is on the full Configuration/Setup Utility menu only.
–Product Data
Select this choice to view the machine type and model of your server, the
serial number, and the revision level or issue date of the BIOS and
diagnostics code stored in electrically erasable programmable ROM
(EEPROM).
–System Card Data
Select this choice to view information about the system board.
vDevices and I/O Ports
Select this choice to view or change assignments for devices and input/output
(I/O) ports.
Select this choice to enable or disable integrated SCSI and Ethernet controllers
and all standard ports (such as serial and parallel). Enable is the default setting
for all controllers. If you disable a device, it cannot be configured, and the
operating system will not be able to detect it (this is equivalent to disconnecting
the device). If you disable the integrated SCSI controller and no SCSI adapter is
installed, the server will have no SCSI capability. If you disable the integrated
Ethernet controller and no Ethernet adapter is installed, the server will have no
Ethernet capability.
This choice is on the full Configuration/Setup Utility menu only.
vDate and Time
Select this choice to set the date and time in the server, in 24-hour format
(hour:minute:second).
8IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide

vSystem Security
Select this choice to set passwords. See “Passwords” on page 10 for more
information about passwords. You can also enable the chassis-intrusion detector
to alert you each time the server cover is removed.
–Power-on Password
Select this choice to set or change a power-on password. See “Power-on
password” on page 11 for more information.
–Administrator Password
Select this choice to set or change an administrator password. An
administrator password is intended to be used by a system administrator; it
limits access to the full Configuration/Setup Utility menu. If an administrator
password is set, the full Configuration/Setup Utility menu is available only if
you type the administrator password at the password prompt. See
“Administrator password” on page 11 for more information.
vStart Options
Select this choice to view or change the start options. Changes in the start
options take effect when you restart the server.
You can set keyboard operating characteristics, such as the keyboard speed, and
you can specify whether the server starts with the keyboard number lock on or
off. You can enable the server to run without a diskette drive, monitor, or
keyboard.
The startup sequence specifies the order in which the server checks devices to
find a boot record. The server starts from the first boot record that it finds. If your
server has Wake on LAN hardware and software and the operating system
supports Wake on LAN functions, you can specify a startup sequence for the
Wake on LAN functions. You can also specify whether the integrated SCSI
controller or a PCI SCSI adapter has boot precedence.
If you enable the boot fail count, the BIOS default settings will be restored after
three consecutive failures to find a boot record.
You can enable a virus-detection test that checks for changes in the boot record
when the server starts.
vAdvanced Setup
Select this choice to change settings for advanced hardware features.
Important: The server might malfunction if these options are incorrectly
configured. Follow the instructions on the screen carefully.
–Power Management Setup
Select this choice to enable or disable system power settings. This includes
automatic power-on settings such as the Wake on LAN®feature.
–Chipset Feature
Select this choice to modify settings that control features of the core chip set
on the system board.
Attention: Do not make changes in the Chipset Feature option unless
directed to do so by an IBM authorized service representative.
–Processor Control
Select this choice to enable or disable the microprocessor cache and
hyper-threading.
Attention: Do not make changes in the Processor Control option unless
directed to do so by an IBM authorized service representative.
Chapter 2. Configuring your server 9

vPC Health Status
Select this choice to display the server temperature, voltage status, and fan
speeds.
vError Logs
Select POST Error Log to view the three most recent error codes and messages
that the system generated during POST.
Select Clear event/error logs from the POST Error Log menu to clear the
POST Error Log.
vSave Settings
Select this choice to save the changes you have made in the settings.
vRestore Settings
Select this choice to cancel the changes you have made in the settings and
restore the previous settings.
vLoad Default Settings
Select this choice to cancel the changes you have made in the settings and
restore the factory settings.
vExit Setup
Select this choice to exit from the Configuration/Setup Utility program. If you have
not saved the changes you have made in the settings, you are asked whether
you want to save the changes or exit without saving them.
Passwords
From the System Security choice, you can set, change, and delete a power-on
password and an administrator password. The System Security choice is on the
full Configuration/Setup menu only.
If you set only a power-on password, you must type the power-on password to
complete the system startup, and you have access to the full Configuration/Setup
Utility menu.
An administrator password is intended to be used by a system administrator; it
limits access to the full Configuration/Setup Utility menu. If you set only an
administrator password, you do not have to type a password to complete the
system startup, but you must type the administrator password to access the
Configuration/Setup Utility menu.
If you set a power-on password for a user and an administrator password for a
system administrator, you can type either password to complete the system startup.
A system administrator who types the administrator password has access to the full
Configuration/Setup Utility menu; the system administrator can give the user
authority to set, change, and delete the power-on password. A user who types the
power-on password has access to only the limited Configuration/Setup Utility menu;
the user can set, change, and delete the power-on password, if the system
administrator has given the user that authority.
10 IBM xSeries 225 Type 8647: Hardware Maintenance Manual and Troubleshooting Guide