IBM System x iDataPlex dx340 User manual

System x iDataPlex dx340
Types 6385, 6386, 6389, 7831, 7832, and 7834
Problem Determination and Service Guide


System x iDataPlex dx340
Types 6385, 6386, 6389, 7831, 7832, and 7834
Problem Determination and Service Guide


Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page
167, and the Warranty and Support Information document on the IBM Documentation CD.
Sixth Edition (June 2011)
© Copyright IBM Corporation 2011.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Guidelines for trained service technicians . . . . . . . . . . . . . . . viii
Inspecting for unsafe conditions . . . . . . . . . . . . . . . . . viii
Guidelines for servicing electrical equipment . . . . . . . . . . . . . viii
Safety statements . . . . . . . . . . . . . . . . . . . . . . . . ix
Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . . 1
Related documentation . . . . . . . . . . . . . . . . . . . . . . 1
Notices and statements in this document . . . . . . . . . . . . . . . . 2
Features and specifications. . . . . . . . . . . . . . . . . . . . . 3
Operator panel controls, LEDs, and connectors . . . . . . . . . . . . . 4
Rear connectors . . . . . . . . . . . . . . . . . . . . . . . . 5
Turning on the system-board tray . . . . . . . . . . . . . . . . . 5
Turning off the system-board tray . . . . . . . . . . . . . . . . . 6
System-board layouts . . . . . . . . . . . . . . . . . . . . . . . 7
System-board connectors . . . . . . . . . . . . . . . . . . . . 7
System-board jumpers . . . . . . . . . . . . . . . . . . . . . 8
System-board LEDs . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 2. Diagnostics . . . . . . . . . . . . . . . . . . . . . 11
Diagnostic tools. . . . . . . . . . . . . . . . . . . . . . . . . 11
POST . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
POST beep codes . . . . . . . . . . . . . . . . . . . . . . 12
POST error messages . . . . . . . . . . . . . . . . . . . . . 15
Error logs . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Checkout procedures . . . . . . . . . . . . . . . . . . . . . . 19
About the checkout procedures . . . . . . . . . . . . . . . . . . 19
Performing the basic checkout procedure . . . . . . . . . . . . . . 20
Performing the advanced checkout procedure . . . . . . . . . . . . 21
Troubleshooting tables . . . . . . . . . . . . . . . . . . . . . . 23
General problems . . . . . . . . . . . . . . . . . . . . . . . 23
Hard disk drive problems . . . . . . . . . . . . . . . . . . . . 24
Intermittent problems. . . . . . . . . . . . . . . . . . . . . . 24
Keyboard or mouse problems . . . . . . . . . . . . . . . . . . 25
Memory problems . . . . . . . . . . . . . . . . . . . . . . . 26
Microprocessor problems . . . . . . . . . . . . . . . . . . . . 27
Optional-device problems . . . . . . . . . . . . . . . . . . . . 27
Power problems . . . . . . . . . . . . . . . . . . . . . . . 28
Serial-device problems . . . . . . . . . . . . . . . . . . . . . 29
Software problems . . . . . . . . . . . . . . . . . . . . . . 29
Universal Serial Bus (USB) port problems . . . . . . . . . . . . . . 30
Diagnostic programs, messages, and error codes . . . . . . . . . . . . 31
Running the diagnostic programs . . . . . . . . . . . . . . . . . 32
Diagnostic text messages . . . . . . . . . . . . . . . . . . . . 33
Viewing the test log . . . . . . . . . . . . . . . . . . . . . . 33
Diagnostic error codes . . . . . . . . . . . . . . . . . . . . . 34
Clearing CMOS memory . . . . . . . . . . . . . . . . . . . . . 47
Updating (flash-updating) the BIOS code . . . . . . . . . . . . . . . 47
Recovering from a BIOS update failure . . . . . . . . . . . . . . . . 48
BMC system event log messages . . . . . . . . . . . . . . . . . . 50
Solving SAS hard disk drive problems . . . . . . . . . . . . . . . . 55
Solving Ethernet controller problems . . . . . . . . . . . . . . . . . 56
Solving undetermined problems. . . . . . . . . . . . . . . . . . . 57
© Copyright IBM Corp. 2011 iii

Problem determination tips . . . . . . . . . . . . . . . . . . . . 58
Chapter 3. Parts listing . . . . . . . . . . . . . . . . . . . . . 59
2U chassis components . . . . . . . . . . . . . . . . . . . . . 60
dx340 system-board tray components . . . . . . . . . . . . . . . . 61
3U chassis components . . . . . . . . . . . . . . . . . . . . . 64
I/O enclosure components. . . . . . . . . . . . . . . . . . . . . 66
I/O enclosures configured with 2.5-inch hot-swap hard disk drives . . . . . 66
I/O enclosures configured with 3.5-inch simple-swap hard disk drives . . . . 67
Storage enclosure components . . . . . . . . . . . . . . . . . . . 68
Power cords . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Chapter 4. Removing and replacing server components . . . . . . . . 71
Installation guidelines . . . . . . . . . . . . . . . . . . . . . . 71
System reliability guidelines . . . . . . . . . . . . . . . . . . . 72
Handling static-sensitive devices . . . . . . . . . . . . . . . . . 72
Returning a device or component . . . . . . . . . . . . . . . . . 72
Removing an expansion enclosure from a system-board tray . . . . . . . . 73
Installing an expansion enclosure on a system-board tray . . . . . . . . . 74
Removing the system-board tray from a 2U chassis . . . . . . . . . . . 75
Installing the system-board tray in a 2U chassis . . . . . . . . . . . . . 76
Removing the system-board tray from a 3U chassis . . . . . . . . . . . 77
Installing the system-board tray in a 3U chassis . . . . . . . . . . . . . 78
Removing and replacing consumable parts and Tier 1 CRUs . . . . . . . . 80
Removing the 2U chassis fan assembly. . . . . . . . . . . . . . . 80
Installing the 2U chassis fan assembly . . . . . . . . . . . . . . . 81
Removing the 2U chassis top cover . . . . . . . . . . . . . . . . 82
Installing the 2U chassis top cover. . . . . . . . . . . . . . . . . 83
Removing the 3U chassis top cover . . . . . . . . . . . . . . . . 84
Installing the 3U chassis top cover. . . . . . . . . . . . . . . . . 85
Removing the battery . . . . . . . . . . . . . . . . . . . . . 86
Installing the battery . . . . . . . . . . . . . . . . . . . . . . 86
Removing and installing a hard disk drive . . . . . . . . . . . . . . 88
Removing the power cord . . . . . . . . . . . . . . . . . . . . 92
Installing the power cord . . . . . . . . . . . . . . . . . . . . 93
Removing and replacing Tier 2 CRUs . . . . . . . . . . . . . . . . 94
Removing the 2U chassis power supply. . . . . . . . . . . . . . . 94
Installing the 2U chassis power supply . . . . . . . . . . . . . . . 95
Removing a 2.5-inch hot-swap drive cage . . . . . . . . . . . . . . 96
Installing a 2.5-inch hot-swap drive cage . . . . . . . . . . . . . . 97
Removing the 3U chassis fan assembly. . . . . . . . . . . . . . . 98
Installing the 3U chassis fan assembly . . . . . . . . . . . . . . . 99
Removing and installing an adapter . . . . . . . . . . . . . . . . 100
Removing an I2C multiplexer card . . . . . . . . . . . . . . . . 104
Installing an I2C multiplexer card . . . . . . . . . . . . . . . . . 105
Removing a memory module . . . . . . . . . . . . . . . . . . 106
Installing a memory module. . . . . . . . . . . . . . . . . . . 107
Removing and installing a one-bay or four-bay hard disk drive bracket and
cable assembly . . . . . . . . . . . . . . . . . . . . . . 108
Removing the PCIe adapter bay cover . . . . . . . . . . . . . . . 113
Installing the PCIe adapter bay cover . . . . . . . . . . . . . . . 114
Removing a PCIe riser-card assembly from the system-board tray . . . . 115
Installing a PCIe riser-card assembly in the system-board tray . . . . . . 116
Removing a power-supply paddle card from an expansion enclosure . . . 117
Installing a power-supply paddle card in an expansion enclosure . . . . . 118
Removing a storage enclosure. . . . . . . . . . . . . . . . . . 119
iv System x iDataPlex dx340 Types 6385, 6386, 6389, 7831, 7832, and 7834: Problem Determination and Service Guide

Installing a storage enclosure . . . . . . . . . . . . . . . . . . 120
Removing the system-board tray cover . . . . . . . . . . . . . . 121
Installing the system-board tray cover . . . . . . . . . . . . . . . 122
Removing and replacing FRUs . . . . . . . . . . . . . . . . . . 123
Removing the 2U chassis from a Type 7825 iDataPlex rack . . . . . . . 123
Installing the 2U chassis in a Type 7825 iDataPlex rack . . . . . . . . 124
Removing a 2x2 2.5-inch hot-swap SAS backplane . . . . . . . . . . 125
Installing a 2x2 2.5-inch hot-swap SAS backplane . . . . . . . . . . 126
Removing the 3U chassis hard disk drive backplane . . . . . . . . . 127
Installing the 3U chassis hard disk drive backplane . . . . . . . . . . 128
Removing a 3U chassis from a Type 7825 iDataPlex rack . . . . . . . 129
Installing a 3U chassis in a Type 7825 iDataPlex rack . . . . . . . . . 130
Removing the 3U chassis power supply and power-supply paddle card 131
Installing the 3U chassis power supply and power-supply paddle card . . . 133
Removing a front-panel assembly . . . . . . . . . . . . . . . . 135
Installing a front-panel assembly . . . . . . . . . . . . . . . . . 136
Removing an I/O enclosure configured with 2.5-inch hot-swap hard disk
drives . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Installing an I/O enclosure configured with 2.5-inch hot-swap hard disk
drives . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Removing an I/O enclosure configured with 3.5-inch simple-swap hard disk
drives . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Installing an I/O enclosure configured with 3.5-inch hot-swap hard disk
drives . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Removing a microprocessor and heat sink . . . . . . . . . . . . . 141
Installing a microprocessor and heat sink. . . . . . . . . . . . . . 143
Removing a PCIe riser-card assembly from the I/O enclosure . . . . . . 147
Installing a PCIe riser-card assembly in the I/O enclosure. . . . . . . . 148
Removing a power-supply paddle card from the system-board tray . . . . 149
Installing a power-supply paddle card in the system-board tray . . . . . . 150
Removing the system-board tray . . . . . . . . . . . . . . . . . 151
Installing the system-board tray . . . . . . . . . . . . . . . . . 153
Chapter 5. Configuration information and instructions . . . . . . . . 155
Firmware updates . . . . . . . . . . . . . . . . . . . . . . . 155
Using the BIOS configuration utility program . . . . . . . . . . . . . 156
Starting the BIOS configuration utility program . . . . . . . . . . . . 156
BIOS configuration utility menu choices . . . . . . . . . . . . . . 156
Passwords . . . . . . . . . . . . . . . . . . . . . . . . . 158
IBM Advanced Settings Utility program. . . . . . . . . . . . . . . . 158
Using the PXE boot agent utility program. . . . . . . . . . . . . . . 159
Starting the PXE boot agent utility program . . . . . . . . . . . . . 159
PXE boot agent utility menu choices . . . . . . . . . . . . . . . 159
Using the LSI Logic Configuration Utility program . . . . . . . . . . . . 160
Starting the LSI Logic Configuration Utility program . . . . . . . . . . 161
Formatting a SCSI hard disk drive . . . . . . . . . . . . . . . . 161
Creating a mirrored pair of SCSI hard disk drives. . . . . . . . . . . 162
Configuring the Gigabit Ethernet controller . . . . . . . . . . . . . . 162
Updating IBM Director . . . . . . . . . . . . . . . . . . . . . . 163
Appendix A. Getting help and technical assistance . . . . . . . . . . 165
Before you call . . . . . . . . . . . . . . . . . . . . . . . . 165
Using the documentation. . . . . . . . . . . . . . . . . . . . . 165
Getting help and information from the World Wide Web . . . . . . . . . 166
Software service and support . . . . . . . . . . . . . . . . . . . 166
Hardware service and support . . . . . . . . . . . . . . . . . . . 166
Contents v

IBM Taiwan product service . . . . . . . . . . . . . . . . . . . . 166
Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . . 167
Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . 168
Important notes . . . . . . . . . . . . . . . . . . . . . . . . 169
Product recycling and disposal . . . . . . . . . . . . . . . . . . 169
Battery return program . . . . . . . . . . . . . . . . . . . . . 170
German Ordinance for Work gloss statement . . . . . . . . . . . . . 172
Electronic emission notices . . . . . . . . . . . . . . . . . . . . 172
Federal Communications Commission (FCC) statement . . . . . . . . 172
Industry Canada Class A emission compliance statement . . . . . . . . 173
Avis de conformité à la réglementation d'Industrie Canada . . . . . . . 173
Australia and New Zealand Class A statement . . . . . . . . . . . . 173
United Kingdom telecommunications safety requirement . . . . . . . . 173
European Union EMC Directive conformance statement . . . . . . . . 173
Taiwanese Class A warning statement . . . . . . . . . . . . . . . 174
Chinese Class A warning statement . . . . . . . . . . . . . . . . 174
Japanese Voluntary Control Council for Interference (VCCI) statement 174
Korean Class A warning statement . . . . . . . . . . . . . . . . 174
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
vi System x iDataPlex dx340 Types 6385, 6386, 6389, 7831, 7832, and 7834: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
© Copyright IBM Corp. 2011 vii

Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM product on which you are working. Each IBM product, as it was designed
and manufactured, has required safety items to protect users and service
technicians from injury. The information in this section addresses only those items.
Use good judgment to identify potential unsafe conditions that might be caused by
non-IBM alterations or attachment of non-IBM features or optional devices that are
not addressed in this section. If you identify an unsafe condition, you must
determine how serious the hazard is and whether you must correct the problem
before you work on the product.
Consider the following conditions and the safety hazards that they present:
v Electrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
v Explosive hazards, such as a damaged CRT face or a bulging capacitor.
v Mechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
v Make sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
v Make sure that the power cord is the correct type, as specified in Chapter 3,
“Parts listing,” on page 59 and “Power cords” on page 69.
v Make sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe the following guidelines when you service electrical equipment:
v Check the area for electrical hazards such as moist floors, nongrounded power
extension cords, and missing safety grounds.
v Use only approved tools and test equipment. Some hand tools have handles that
are covered with a soft material that does not provide insulation from live
electrical current.
v Regularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
viii System x iDataPlex dx340 Types 6385, 6386, 6389, 7831, 7832, and 7834: Problem Determination and Service Guide