IBM 865263Y - Netfinity 4000R - 8652 User manual

IBM
IBM Netfinity 4000R
User's Handbook

IBM IBM Netfinity 4000R
User's Handbook

Note
Before using this information and the product it supports, be sure to read the general information under Appendix C, “Product
warranties and notices” on page 79.
Second Edition (November 1999)
The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with
local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied
warranties in certain transactions, therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information
herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the
product(s) and/or the program(s) described in this publication at any time.
This publication was developed for products and services offered in the United States of America. IBM may not offer the products,
services, or features discussed in this document in other countries, and the information is subject to change without notice. Consult
your local IBM representative for information on the products, services, and features available in your area.
Requests for technical information about IBM products should be made to your IBM reseller or IBM marketing representative.
 Copyright International Business Machines Corporation 1999. All rights reserved.
Note to U.S. Government Users — Documentation related to restricted rights — Use, duplication or disclosure is subject to
restrictions set forth in GSA ADP Schedule Contract with IBM Corp.

Contents
Safety information statements ............................. v
Section 1. IBM Netfinity 4000R server ............................... 1
Chapter 1. Introducing your IBM Netfinity 4000R ................ 3
Inventory list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Features at a glance ................................... 4
Model specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
What your IBM Netfinity 4000R offers ......................... 5
Reliability, availability, and serviceability features .................. 6
Upgradable BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Placement considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Controls, indicators, and connectors .......................... 9
Chapter 2. Installing the server in the rack enclosure ............ 13
What you will need ................................... 13
Preparing the server .................................. 14
Preparing the rack ................................... 15
Installing the server .................................. 18
Removing the server from the rack ......................... 21
Chapter 3. Using the setup utility ......................... 23
Chapter 4. Installing the operating system ................... 25
What you need ..................................... 25
Before you begin .................................... 25
What to do ........................................ 25
Chapter 5. Solving problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
General symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Power-on self-test (POST) .............................. 29
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Diagnostic utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Section 2. Netfinity Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Chapter 6. Netfinity Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Managing your IBM Netfinity server with Netfinity Manager ........... 35
Netfinity Manager documentation .......................... 36
Road map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Chapter 7. Netfinity Manager system requirements .............. 37
Chapter 8. Starting the Netfinity Manager installation program ...... 39
Chapter 9. Netfinity Manager database support ................ 45
DB2 database support ................................. 45
Lotus Notes database support ............................ 50
 Copyright IBM Corp. 1999 iii

ODBC database support ............................... 52
Chapter 10. Starting Netfinity Manager ..................... 57
Netfinity Manager Service Manager ......................... 57
Netfinity Manager service descriptions ....................... 58
Delaying Netfinity Manager startup on OS/2 systems ............... 64
Chapter 11. Getting more information about Netfinity Manager ...... 65
Chapter 12. Installation options . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Automated installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Customized installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Section 3. Appendixes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Appendix A. Help and service information ................... 73
Step 1: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Step 2: Preparing for the service call ........................ 73
Step 3: Placing the service call to IBM ....................... 73
Getting additional help, service, and information .................. 74
Appendix B. Server records . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Serial number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Appendix C. Product warranties and notices ................. 79
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
iv Netfinity 4000R User's Handbook

Safety information statements
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Před instalací tohoto produktu si přečtěte příručku bezpečnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Pred inštaláciou tohto zariadenia si pečítaje Bezpečnostné predpisy.
Antes de instalar este producto lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Contents v

8
CAUTION:
Never remove the cover on a power supply or any part that has the
following label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts
inside these components. If you suspect a problem with one of these
parts, contact a service technician.
vi Netfinity 4000R User's Handbook

1
DANGER
Electrical current from power, telephone, and communication
cables is hazardous.
To avoid a shock hazard:
– Do not connect or disconnect any cables or perform
installation, maintenance, or reconfiguration of this product
during an electrical storm.
– Connect all power cords to a properly wired and grounded
electrical outlet.
– Connect to properly wired outlets any equipment that will be
attached to this product.
– When possible, use one hand only to connect or disconnect
signal cables.
– Never turn on any equipment when there is evidence of fire,
water, or structural damage.
– Disconnect the attached power cords, telecommunications
systems, networks, and modems before you open the
device covers, unless instructed otherwise in the installation
and configuration procedures.
– Connect and disconnect cables as described in the
following table when installing, moving, or opening covers
on this product or attached devices.
To Connect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
To Disconnect:
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
Contents vii

This book contains information notices that relate to a specific topic. The Caution
and Danger notices also appear in a multilingual safety booklet. Each notice is
numbered for easy reference to the corresponding notices in the safety booklet.
The notice definitions are as follows:
Notes
These notices provide important tips, guidance, or advice.
Attention
These notices indicate possible damage to programs, devices, or data. An
attention notice is placed just before the instruction or situation in which
damage could occur.
Caution
These notices indicate situations that can be potentially hazardous to you. A
caution notice is placed just before descriptions of potentially hazardous
procedure steps or situations.
Danger
These notices indicate situations that are potentially lethal or extremely
hazardous to you. A danger notice is placed just before descriptions of
potentially lethal or extremely hazardous procedure steps or situations.
viii Netfinity 4000R User's Handbook

Section 1. IBM Netfinity 4000R server
Chapter 1. Introducing your IBM Netfinity 4000R ................ 3
Inventory list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Features at a glance ................................... 4
Model specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
What your IBM Netfinity 4000R offers ......................... 5
Reliability, availability, and serviceability features .................. 6
Upgradable BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Placement considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Controls, indicators, and connectors .......................... 9
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Chapter 2. Installing the server in the rack enclosure ............ 13
What you will need ................................... 13
Preparing the server .................................. 14
Preparing the rack ................................... 15
Installing the server .................................. 18
Removing the server from the rack ......................... 21
Chapter 3. Using the setup utility ......................... 23
Chapter 4. Installing the operating system ................... 25
What you need ..................................... 25
Before you begin .................................... 25
What to do ........................................ 25
Chapter 5. Solving problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
General symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Power-on self-test (POST) .............................. 29
POST beep codes .................................. 29
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Software-generated error messages ....................... 32
Diagnostic utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
 Copyright IBM Corp. 1999 1

2Netfinity 4000R User's Handbook

Chapter 1. Introducing your IBM Netfinity 4000R
This chapter provides an overview of the server features and components.
We appreciate your decision to purchase an IBM Netfinity server. Your IBM
Netfinity 4000R is a one-U-high1 rack-mounted enterprise-class appliance for
high-volume network transaction processing, such as Web site queries and
displays. Your server is a preconfigured device in which it is not necessary to add
hardware to attain functionality. Unpack the IBM Netfinity 4000R, mount it in a
rack, install a supported operating system and your own selection of software, and
the server is ready to “plug-in-and-go.” It may be used primarily as a
transaction-processor reporting to another server, or as a server itself.
Your IBM Netfinity server comes with a one-year limited warranty and IBM Netfinity
Server Start Up Support.
If you have access to the World Wide Web, you can obtain up-to-date information
about your Netfinity server model and other IBM Netfinity server products at the
following address: http://www.ibm.com/netfinity/
Inventory list You should have the following items:
One Netfinity 4000R server
One rack mounting kit
– Two slide-rail assemblies
– One bag of screws and nut bars
One IEC power cord
One console bus cable
One console adapter
The Netfinity 4000R System CD
The Netfinity 4000R Diagnostic CD
The Netfinity Manager CD
The Safety Information booklet
The IBM Netfinity 4000R User's Handbook (this publication)
Note: The power cord that comes with your server must be plugged into a
properly-grounded power distribution unit (PDU).
The Netfinity 4000R System compact disc (CD) that comes with your system
contains an installation utility to install the operating system, device drivers to use
with your operating system, and instructive text files.
The Netfinity 4000R Diagnostic compact disc (CD) that comes with your system
contains a hard disk drive diagnostic utility.
The Netfinity Manager CD that comes with your system contains the complete
Netfinity Manager product.
1Racks are marked in vertical increments of 1.75 inches each. Each increment is referred to as a unit, or a “U.” A one-U-high
device is 1.75 inches tall.
 Copyright IBM Corp. 1999 3

Features at a glance
Features at a glance
The following table summarizes the features of the Netfinity 4000R. Where multiple quantities are specified
(1 or 2 microprocessors, for example), the actual number depends on your model of server. The model
number is on the small label on the lower right front of the server, and on the label on the bottom of the
server. See the model specifications on page 5.
Type
Rack-mount only
Microprocessor
1 or 2 Intel Pentium III
microprocessors
with MMX technology
512 KB of level-2 cache (min)
Memory
128MB (min) up to 2GB
Four dual-inline memory-module
(DIMM) sockets
128MB, 256MB, or 512MB DIMMs
100 MHz, error correcting code (ECC)
registered synchronous dynamic
random access memory (SDRAM)
Hard disk drives
One or two internal SCSI hard disk
drives
9GB2 to 18GB each
Maximum: 36GB
SCSI controller
Adaptec AHA-2940UW/B SCSI
adapter
CD-ROM drive
Standard: IDE
Slim height
Expansion slots
Two 32-bit PCI slots
– Standard: One single-channel
UltraWide SCSI adapter in full
length slot, controlling the hard
disk drives
– One half-length slot
Upgradable microcode
BIOS code upgrades (when
available) can update EEPROMs
on the system board4
Power supply
150W with voltage auto-selection
(110, 120, 220, 240Vac)
Built-in overload protection
Automatic restart after a
momentary loss of power
Integrated functions
Two serial ports
Two Universal Serial Bus (USB)
ports3
One IDE internal connector, supports
the system IDE CD-ROM drive
Two full-duplex 10/100 Mbps Ethernet
controllers
– Intel Ethernet 82559 controller
– One 10BASE-T/100BASE-TX port
per controller (two ports total)
– Redundant Ethernet capability,
through the connection of both
Ethernet ports to the same LAN
CT 69000 video controller
2 MB video memory
Supported operating systems
Microsoft Windows NT Server 4.0
2GB equals approximately 1000000000 bytes.
3The operating system must support USB in order for you to use USB.
4BIOS upgrades must be placed on a CD for use on the server. If you are unable to create a CD from the downloaded BIOS
upgrade, contact the IBM Help Center to order a BIOS upgrade CD.
4Netfinity 4000R User's Handbook

Model specifications
Model Features
11Y Microprocessors: One 500MHz with 100MHz front side bus
Memory: 256MB
Hard disk drives: One 9.1GB, 7200RPM
21Y Microprocessors: Two 500MHz with 100MHz front side bus
Memory: 512MB
Hard disk drives: Two 9.1GB, 7200RPM
22Y Microprocessors: Two 500MHz with 100MHz front side bus
Memory: 1GB
Hard disk drives: Two 9.1GB, 7200RPM
What your IBM Netfinity 4000R offers
The IBM Netfinity 4000R is designed to be cost effective, powerful, and flexible.
Your server offers:
Impressive performance using an innovative approach to SMP on models with
two Pentium III microprocessors.
Large system memory
The memory subsystem in your server supports up to 2GB of system memory.
The memory controller provides error correcting code (ECC) support for 100
MHz SDRAM memory.
Integrated network environment support
Your Netfinity 4000R comes with two 10/100 Mbps Ethernet Controllers on the
system board. Each Ethernet controller has an interface for connecting to
10-Mbps or 100-Mbps networks. The server automatically selects between
10BASE-T and 100BASE-TX. Each controller provides full-duplex (FDX)
capability. Full duplex allows simultaneous transmission and reception of data
on the Ethernet local area network (LAN).
Redundant Ethernet connection
Your server provides a failover capability to a redundant Ethernet connection.
If a problem occurs with the primary Ethernet connection, all Ethernet traffic
associated with this primary connection is automatically switched to the
redundant Ethernet connection. This switching occurs without data loss and
without user intervention.
Chapter 1. Introducing your IBM Netfinity 4000R 5

Reliability, availability, and serviceability features
Three of the most important factors in server design are reliability, availability, and
serviceability (RAS). These factors help to ensure the integrity of the data stored
on your server; that your server is available when you want to use it; and that
should a failure occur, you can possibly diagnose the failure and have it repaired
with minimal inconvenience.
The following is a partial list of the built-in RAS features on the IBM Netfinity server.
Power-on self-test (POST)
Customer support center 24 hours per day5
Error checking and correcting (ECC) memory
Error codes and messages
Upgradable BIOS
Automatic restart after power failure
Parity checking on the SCSI bus and serial ports
Redundant Ethernet capabilities
Upgradable BIOS
When BIOS upgrades are available, you can download a CD image from the
http://www.ibm.com/pc/support Web pages. Instructions for applying the BIOS
upgrade will be on the CD. If you are unable to create a CD yourself, you can
order a BIOS upgrade CD from the IBM HelpCenter (1-800-772-2227 in the United
States, 1-800-565-3344 in Canada).
5Response time will vary, depending on the number and nature of calls received.
6Netfinity 4000R User's Handbook

Placement considerations
Generally, the number of servers you can install in a rack depends on how many
power distribution units (PDUs), uninterruptible power supplies (UPSs), and other
devices you have installed in the rack.
Notes:
1. You must connect the power cord of each IBM Netfinity 4000R to a
properly-grounded PDU. See the ServerProven list at
http://www.ibm.com/pc/compat to locate a PDU.
2. For air flow reasons, when IBM Netfinity 4000Rs are mounted in succession in
a rack, there must be no intervening spaces between the IBM Netfinity 4000Rs.
With the use of the console adapter and console cable that comes with your server,
a console (monitor, mouse, and keyboard) is attached to the server.
Chapter 1. Introducing your IBM Netfinity 4000R 7

System specifications
Size
Depth: 646 mm (25.4 in.) including front
bezel
Width: 430 mm (16.9 in.), 484 mm (19.1 in)
including mounting flanges
Height: 44 mm (1.73 in.)
Weight
Maximum configuration (as shipped): 10.43
kg (23.0 lb)
Maximum configuration with slide rails
attached: 11.34 kg (25.0 lb)
Environment
Air temperature:
– System on:
- At altitude 0–914 m (3000 ft): 10° to
35°C (50° to 95°F)
- At altitude 914 m (3000 ft)–2134 m
(7000 ft): 10° to 32°C (50° to 90°F)
- System off: −40° to 70°C (−40° to
158°F)
Humidity:
– System on: 8% to 80%
– System off: 8% to 80%
Heat output7
Approximate heat output in British thermal
units (Btu) per hour:
– Maximum configuration (as shipped): 306
Btu/hour (90 watts)
– Maximum configuration (theoretical)6:
545.6 Btu/hour (160 watts)
Electrical input7
Sine-wave input (50/60 Hz) is required
Input voltage:
– Low range:
- Minimum: 90 V ac
- Maximum: 137 V ac
– High range:
- Minimum: 180 V ac
- Maximum: 265 V ac
– Input kilovolt-amperes (kVA)
(approximately):
- Maximum (configuration as shipped):
0.3 kVA
Acoustical noise-emission values8
Average sound-pressure levels:
– 49 dBA idle
– 50 dBA operating
Declared (upper limit) sound power levels:
– 6.4 bels idle
– 6.5 bels operating
6Under typical maximum configurations, the heat output will be substantially below the theoretical maximum.
7Power consumption and heat output vary depending on the number and type of optional features installed and the
power-management optional features in use.
8These levels were measured in controlled acoustical environments according to ISO 7779, and are reported in accordance with
ISO 9296. The declared sound power levels indicate an upper limit, below which a large portion of machines operate. Sound
pressure levels in your location might exceed the average 1-meter values stated because of room reflections and other nearby
noise.
8Netfinity 4000R User's Handbook

Controls, indicators, and connectors
Controls, indicators, and connectors
The most commonly used controls and status indicators are on the front of your
server. All connectors are on the back of your server.
Front View
Reset
4000R
1 2 OS
.1/ Reset Reset button: Press this button to reset the server. You might need
to use a pen or the end of a straightened paper clip to press the
button.
.2/ Power-on light: This green LED lights when you turn on your
server by pressing the Power-on switch. If this light does not come
on after you have pressed the power-on switch, the power cord is
not connected or the power supply has failed.
.3/ 1Ethernet 1: This yellow LED lights when there is transaction activity
on Ethernet port 1.
.4/ 2Ethernet 2: This yellow LED lights when there is transaction activity
on Ethernet port 2.
.5/ Interconnect: Reserved.
.6/ Hard disk drive: Reserved.
.7/ OS Operating system: Reserved.
.8/ Temperature: Reserved.
.9/ Console: Reserved.
.1ð/ Select button: Reserved.
.11/ Label: This label shows the server serial number, type, and model
number.
.12/ CD-ROM manual tray-release opening: If using the CD-ROM eject
button does not eject the tray, insert a straightened paper clip in this
opening to release the tray.
Chapter 1. Introducing your IBM Netfinity 4000R 9

Controls, indicators, and connectors
.13/ CD-ROM eject button: Press this button to release a CD from the
CD-ROM drive.
Note: If the CD tray does not extend, insert the end of a
straightened paper clip into the manual tray-release opening
and gently pull the tray open.
.14/ CD-ROM drive in-use light: This light comes on when the
CD-ROM drive is accessed.
10 Netfinity 4000R User's Handbook