IBM 865511Y - Netfinity 3500 M10 Owner's manual

S09N-1017-00
IBM Netfinity Servers
IBM Netfinity 3500-M10 - Type 8655
Models 11Y, 12Y, 21Y, 22Y, 31Y, 32Y
Hardware Maintenance Manual
August 1999
We Want Your Comments!
(Please see page 235)

S09N-1017-00
IBM Netfinity Servers
IBM Netfinity 3500-M10 - Type 8655
Models 11Y, 12Y, 21Y, 22Y, 31Y, 32Y
Hardware Maintenance Manual
August 1999
We Want Your Comments!
(Please see page 235)
IBM

Note
Before using this information and the product it
supports, be sure to read the general information
under “Notices” on page 239.
First Edition (August 1999)
The following paragraph does not apply to the United
Kingdom or any country where such provisions are
inconsistent with local law: INTERNATIONAL
BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions,
therefore, this statement may not apply to you.
This publication could include technical inaccuracies or
typographical errors. Changes are periodically made to
the information herein; these changes will be incorporated
in new editions of the publication. IBM may make
improvements and/or changes in the product(s) and/or the
program(s) described in this publication at any time.
This publication was developed for products and services
offered in the United States of America. IBM may not offer
the products, services, or features discussed in this
document in other countries, and the information is subject
to change without notice. Consult your local IBM
representative for information on the products, services,
and features available in your area.
Requests for technical information about IBM products
should be made to your IBM reseller or IBM marketing
representative.
 Copyright International Business Machines
Corporation 1998, 1999. All rights reserved.
Note to U.S. Government users–Documentation related to
Restricted rights–Use, duplication, or disclosure is subject
to restrictions set forth in GSA ADP Schedule Contract
with IBM Corp.
ii Netfinity Server HMM

About This Manual
This manual contains diagnostic information, a
Symptom-to-FRU Index, service information, error codes,
error messages, and configuration information for the
Netfinity 3500-M10 - Type 8655.
Important
This manual is intended for trained servicers who are
familiar with IBM PC Server products.
Important Safety Information
Be sure to read all caution and danger statements in this
book before performing any of the instructions.
Leia todas as instruções de cuidado e perigo antes de
executar qualquer operação.
Prenez connaissance de toutes les consignes de type
Attention et
Danger avant de procéder aux opérations décrites par les
instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine
Anweisung ausführen.
iii

Accertarsi di leggere tutti gli avvisi di attenzione e di
pericolo prima di effettuare qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y
peligro ante
de llevar a cabo cualquier operación.
Online Support
Use the World Wide Web (WWW) or the IBM PC
Company BBS to download Diagnostic, BIOS Flash, and
Device Driver files.
File download address is:
http://www.us.pc.ibm.com/files.html
The IBM PC Company BBS can be reached at (919)
517-0001.
IBM Online Addresses:
The HMM manuals online address is:
http://www.us.pc.ibm.com/cdt/hmm.html
The IBM PC Company Support Page is:
http://www.us.ibm.com/support/index.html
The IBM PC Company Home Page is:
http://www.pc.ibm.com
iv Netfinity Server HMM

Contents
About This Manual ................ iii
Important Safety Information .......... iii
Online Support . . . . . . . . . . . . . . . . iv
Netfinity 8655 - Type 8655 ............ 1
General Checkout . . . . . . . . . . . . . . . . . 5
Diagnostics . . . . . . . . . . . . . . . . . . . . 8
Installing Files from Option Diskettes ........ 16
Features . . . . . . . . . . . . . . . . . . . . . 17
Using the Configuration/Setup Utility Program .... 19
Additional Service Information ........... 52
Locations . . . . . . . . . . . . . . . . . . . . . 63
Symptom-to-FRU index . . . . . . . . . . . . . 142
Undetermined problem . . . . . . . . . . . . . 189
Parts listing . . . . . . . . . . . . . . . . . . . 190
Related Service Information .......... 195
Safety Information . . . . . . . . . . . . . . . 196
Laser compliance statement ........... 201
Send Us Your Comments! ............ 235
Problem Determination Tips ........... 236
Phone Numbers, U.S. and Canada ........ 237
Notices . . . . . . . . . . . . . . . . . . . . . 239
Trademarks . . . . . . . . . . . . . . . . . . 239
 Copyright IBM Corp. 1999 v

vi Netfinity Server HMM

Netfinity 8655 - Type 8655
Important Information
The power line and power control behavior of the
Netfinity 3500 M10 is different from some earlier
server models. Please observe the following:
When the power cord is first plugged in, the
server may appear to power on for a few
seconds, then power off. This is a normal
sequence to enable the server to self initialize.
The power switch will normally operate with a
single touch. However, in some circumstances
the server may not immediately power off. In this
case, hold the power switch down for
approximately 5 seconds. The server will then
turn off.
The cover should always be on when operating your
server. Proper cooling is required for the reliable
performance of internal components.
General Checkout . . . . . . . . . . . . . . . . . 5
Diagnostics . . . . . . . . . . . . . . . . . . . . 8
Power-on self test (POST) ........... 8
Types of Error Messages ............ 9
POST error messages ........... 9
Errors Specific to the Integrated Ethernet
Subsystem . . . . . . . . . . . . . . . . 9
SCSI error messages ............ 9
Software-generated error messages ..... 10
Diagnostic error codes and messages .... 10
Error Messages Specific to the Integrated Ethernet
Subsystem . . . . . . . . . . . . . . . . . . 11
RPL-Related Error Messages ........ 11
DHCP-Related Error Messages ....... 12
Beep Codes . . . . . . . . . . . . . . . . . . 13
IBM Enhanced Diagnostics ........... 14
Other Programs on the IBM Enhanced
Diagnostics CD and Diskette ........ 15
Other Diagnostic Programs on the
Ready-to-Configure Utility Program CD ... 15
Installing Files from Option Diskettes ........ 16
Features . . . . . . . . . . . . . . . . . . . . . 17
Using the Configuration/Setup Utility Program .... 19
Starting and using the program ......... 20
Viewing and changing settings ....... 21
Saving Configuration Settings ........ 21
Exiting from the program .......... 22
Overview . . . . . . . . . . . . . . . . . . . 23
System Summary . . . . . . . . . . . . . . 23
Product Data . . . . . . . . . . . . . . . . 23
Devices and I/O Ports ........... 25
 Copyright IBM Corp. 1999 1

Start Options . . . . . . . . . . . . . . . . 28
Date and Time ............... 30
System Security . . . . . . . . . . . . . . 30
Advanced Setup . . . . . . . . . . . . . . 31
ISA Legacy Resources ........... 34
Power Management . . . . . . . . . . . . 36
Instructions for common procedures ...... 36
Viewing the System Summary ........ 36
Setting the date and time .......... 37
Understanding the power-on password .... 37
Setting and changing a power-on password 39
Deleting a power-on password ...... 40
Understanding the administrator password . . 40
Setting or changing an administrator
password . . . . . . . . . . . . . . . 41
Deleting an administrator password .... 42
Erasing a lost or forgotten administrator
password . . . . . . . . . . . . . . . 43
Enhanced security . . . . . . . . . . . . . 43
Enabling and disabling enhanced security . 45
Setting, changing, and deleting an
administrator password protected by
enhanced security . . . . . . . . . . . 45
Erasing a lost or forgotten administrator
password protected by enhanced security 46
Setting the startup sequence ........ 46
Understanding power management ..... 46
Setting power-management features . . . 47
Setting automatic power-on features . . . 48
Quick reference for network-related settings . . . 49
Additional Service Information ........... 52
Solving POST Error Message Problems ..... 53
System management features ......... 56
Wake on LAN ............... 56
Alert on LAN ................ 56
RPL or DHCP ............... 57
POST/BIOS update over the network .... 57
Keyboard speed . . . . . . . . . . . . . . . . 57
Locks . . . . . . . . . . . . . . . . . . . . . 57
Locking the cover .............. 57
Locking the keyboard ............ 57
Using a security U-bolt ........... 58
Power supply . . . . . . . . . . . . . . . . . 59
System specifications . . . . . . . . . . . . . 61
Locations . . . . . . . . . . . . . . . . . . . . . 63
Cabling the server ............... 64
Controls and status indicators ......... 67
Power Switch . . . . . . . . . . . . . . . 67
Power-On Light . . . . . . . . . . . . . . . 68
Hard-Disk Drive Light ............ 68
LAN Activity Light .............. 68
Diskette Eject Button ............ 68
Diskette-Drive Light . . . . . . . . . . . . . 68
Cleaning the mouse .............. 69
2Netfinity Server HMM

Replacing the battery ............. 70
Moving your server .............. 71
Available options and features ......... 72
Preparing to install and remove options ..... 73
Using the stabilizing feet .......... 73
Disconnecting cables and removing the cover . . 74
Locating components . . . . . . . . . . . . . 76
External view . . . . . . . . . . . . . . . . . 77
Internal view . . . . . . . . . . . . . . . . . . 78
Input/Output connectors . . . . . . . . . . . . 79
Identifying parts on the system board ...... 80
Accessing the system board .......... 82
Removing and replacing the air baffle .... 82
To replace the air baffle ......... 82
Working with system memory .......... 84
Memory DIMM options ........... 84
Memory configuration . . . . . . . . . . . . 85
DIMM combinations . . . . . . . . . . . . . 85
Installing a DIMM ............... 86
Removing a DIMM ............... 88
Working with microprocessors ......... 89
Installing a second microprocessor ..... 89
Replacing a microprocessor ......... 92
Working with adapters ............. 95
Adapters . . . . . . . . . . . . . . . . . . . 96
Adapter configuration . . . . . . . . . . . . 97
Plug and Play adapters ........... 97
Legacy adapters . . . . . . . . . . . . 97
Installing adapters . . . . . . . . . . . . . 99
Removing adapters . . . . . . . . . . . . 102
Working with internal drives ......... 105
Internal drives . . . . . . . . . . . . . . 105
Drive specifications . . . . . . . . . . 106
Power and signal cables ......... 107
Accessing drive bays ........... 109
Accessing drive bays 1 through 4 . . . 110
Accessing drive bays 5 and 6 ..... 111
Installing a drive in bay 1, 2, 3, or 4 .... 113
Installing a drive in bay 5 or 6 ....... 115
Working with security options ......... 117
Installing a security U-bolt ......... 118
Erasing lost or forgotten passwords .... 122
Setting the diskette write-protect switch . . 125
Completing the installation .......... 126
Replacing the cover and connecting the cables 127
Updating the server configuration ..... 127
Starting the Configuration/Setup Utility
program . . . . . . . . . . . . . . . 129
Changing settings and exiting ..... 131
Configuring an ISA legacy adapter . . . 132
Configuring startup devices ...... 133
Setting passwords . . . . . . . . . . . 134
Interrupt and DMA resources ......... 135
Interrupt resources . . . . . . . . . . . . 135
Netfinity 8655 - Type 8655 3

DMA resources . . . . . . . . . . . . . . 138
System board switches ............ 139
System Board Removal. ........... 139
System Board Replacement ......... 140
Termination requirements . . . . . . . . . . 141
Symptom-to-FRU index . . . . . . . . . . . . . 142
Beep symptoms . . . . . . . . . . . . . . . 143
No beep symptoms ............. 144
POST error codes .............. 145
Error messages . . . . . . . . . . . . . . . 159
Diagnostic error codes ............ 166
Miscellaneous error messages ........ 187
Undetermined problem . . . . . . . . . . . . . 189
Parts listing . . . . . . . . . . . . . . . . . . . 190
System . . . . . . . . . . . . . . . . . . . 191
Keyboards (101/102 Key) .......... 193
Power Cords . . . . . . . . . . . . . . . . 194
4Netfinity Server HMM

General Checkout
Attention
The drives in the computer you are servicing might
have been rearranged or the drive startup sequence
changed. Be extremely careful during write operations
such as copying, saving, or formatting. Data or
programs can be overwritten if you select an incorrect
drive.
Diagnostic error messages appear when a test program
finds a problem with a hardware option. For the test
programs to properly determine if a test Passed , Failed , or
Aborted , the test programs check the error-return code at
test completion.
General error messages appear if a problem or conflict is
found by an application program, the operating system, or
both. For an explanation of these messages, refer to the
information supplied with that software package.
Notes
1. Before replacing any FRUs, ensure the latest
level of BIOS is installed on the system. A
down-level BIOS might cause false errors and
unnecessary replacement of the system board.
2. If multiple error codes are displayed, diagnose
the first error code displayed.
3. If the computer hangs with a POST error, go to
“Symptom-to-FRU index” on page 142.
4. If the computer hangs and no error is displayed,
go to “Undetermined problem” on page 189.
5. If an installed device is not recognized by the
diagnostics program, that device might be
defective.
The power-on default is quick bring-up. To enable
Enhanced bring-up, select the Start Options in the
Configuration/Setup Utility program (see “Start Options” on
page 28) then, enable Power On Status.
A failed system might be part of a shared DASD cluster
(two or more systems sharing the same external storage
device(s)). Prior to running diagnostics, verify that the
failing system is not part of a shared DASD cluster.
A system might be part of a cluster if:
The customer identifies the system as part of a
cluster.
One or more external storage units are attached to
the system and at least one of the attached storage
units is additionally attached to another system or
unidentifiable source.
One or more systems are located near the failing
system.
Netfinity 8655 - Type 8655 5

(CONTINUED)
If the failing system is suspect to be part of a shared
DASD cluster, all diagnostic tests can be run except
diagnostic tests which tests the storage unit (DASD
residing in the storage unit) or the storage adapter
attached to the storage unit.
Notes
1. For systems that are part of a shared DASD
cluster, run one test at a time in looped mode.
Do not run all tests in looped mode, as this could
enable the DASD diagnostic tests.
2. If multiple error codes are displayed, diagnose
the first error code displayed.
3. If the computer hangs with a POST error, go to
the “Symptom-to-FRU index” on page 142.
4. If the computer hangs and no error is displayed,
go to “Undetermined problem” on page 189.
5. Power Supply problems, see “Power supply” on
page 59.
6. Safety information, see “Safety Information” on
page 196.
001
IS THE SYSTEM PART OF A CLUSTER?
Yes No
002
Go to Step 004.
003
Schedule maintenance with the customer. Shut down all
failing systems related to the cluster. Run storage test.
004
– Power-off the computer and all external devices.
– Check all cables and power cords.
– Make sure the system board is seated properly.
– Make sure the processor speed setting matches the
processor installed in the computer.
– Set all display controls to the middle position.
– Insert the IBM PC Enhanced Diagnostics diskette into
drive A.
– Power-on all external devices.
– Power-on the computer.
– Check for the following response:
1. Readable instructions or the Main Menu.
6Netfinity Server HMM

Note
The computer is default to come up quiet (No beep
and no memory count and checkpoint code display)
when no errors are detected by POST.
To enable Beep and memory count and checkpoint
code display when a successful POST occurs:
Enable Power on Status in setup. See “Start
Options” on page 28.
DID YOU RECEIVE THE CORRECT RESPONSE?
Yes No
005
If the Power Management feature is enabled, do the
following:
1. Start the Configuration/Setup Utility program
(see “Start Options” on page 28)
2. Select Power Management from the
Configuration/Setup Utility program menu.
3. Select APM
4. Be sure APM BIOS Mode is set to Disabled.
If it is not, press Left Arrow (←) or Right Arrow
(→) to change the setting.
5. Select Automatic Hardware Power
Management.
6. Set Automatic Hardware Power Management
to Disabled.
– or –
Go to the “Symptom-to-FRU index” on page 142.
006
Run the IBM PC Enhanced Diagnostics test. If necessary,
refer to “IBM Enhanced Diagnostics” on page 14.
If you receive an error, replace the part that the
diagnostic program calls out or go to
“Symptom-to-FRU index” on page 142.
If the test stops and you cannot continue, replace the
last device tested.
Netfinity 8655 - Type 8655 7

Diagnostics
Computer problems can be caused by hardware, software,
or user error (for example, pressing the wrong key). The
following tools are available to help identify and resolve
hardware-related problems.
Power-on self test (POST)
Each time you turn on your computer, a series of tests that
check the basic operation of the computer are performed.
This series of tests is called POST .
Note
If your computer does not start when you press the
power switch, do the following:
Make sure all cables are securely connected to
the correct locations.
Make sure the computer cover is installed
properly (pushed all the way on).
If this does not correct the problem, go to “General
Checkout” on page 5.
POST does the following:
Checks basic system-board operations
Checks the memory operation
Compares the current system configuration with that
established by the Configuration/Setup Utility program
Starts the video operation
Verifies that the diskette drives are working
Verifies that the hard disk drive and the CD-ROM
drive are working
If Power On Self Test is set to [
Enhanced ], numbers
showing the amount of memory being tested appear in the
top-left corner of the screen until the total amount of
memory in the system is reached. Quick mode is the
default mode of operation. Options for running a quick
POST or accessing the Configuration/Setup Utility program
appear in the lower-left corner of the screen.
Note
The amount of available memory shown might be
somewhat less than expected because of basic
input/output system (BIOS) shadowing in random
access memory (RAM).
If POST finishes without detecting any problems, the first
screen of your operating system or application program
appears (if you have not set a power-on password). If you
have set a power-on password, a password prompt
appears. You must enter your password before the first
8Netfinity Server HMM

screen of your operating system or application program will
appear. (For further information on using passwords, refer
to “Using the Configuration/Setup Utility Program” on
page 19.)
If Power On Status is
Enabled and POST detects a
problem, you will hear multiple beeps or no beep. In most
cases, an error code appears in the top left corner of the
screen, and in some cases a description of the error is
displayed beside the code. (Note that the screen will
sometimes display multiple error codes and descriptions.)
For more information about what caused an error message
to appear and what action to take, refer to “Solving POST
Error Message Problems” on page 53 and
“Symptom-to-FRU index” on page 142.
If you hear no beep at all during POST, go to “General
Checkout” on page 5.
Types of Error Messages
Error messages that appear on the screen might be text,
numeric, or both. There are several types of error
messages:
POST error messages: These messages appear
when POST finds problems with the hardware during
startup or when a change in the hardware configuration is
found. POST error messages are 3-, 4-, 5-, 8-, or
12-character alphanumeric messages and include brief
explanations (except I999XXXX errors).
For more information about what caused an error message
to appear and what action to take, refer to “Solving POST
Error Message Problems” on page 53 and
“Symptom-to-FRU index” on page 142.
Errors Specific to the Integrated Ethernet
Subsystem: If a failure Ethernet error condition
occurs after the Ethernet controller is initialized, an error
message appears on the screen. The two most common
error types are RPL-related error messages and
DHCP-related error messages . For example:
RPL-ROM-ERR: 15 The Integrated
Ethernet failed the loopback test E62:
Cannot initialize controller.
If you experience any error related to the integrated
Ethernet subsystem, record the error message, and tell
your network administrator about the problem.
SCSI error messages: These messages appear if
a problem or conflict is detected by the Adaptec SCSI
subsystem. Refer to the SCSI documentation that comes
with your computer for information about these messages.
Netfinity 8655 - Type 8655 9

Software-generated error messages: These
messages appear if a problem or conflict is detected by
the application program, the operating system, or both.
Error messages for operating-system and other software
problems are generally text messages, but they also can
be numeric messages. For information about these
software error messages, refer to the information that
comes with the operating system or application program,
or both.
Diagnostic error codes and messages:
These codes and messages appear if a hardware problem
is detected by one of the IBM Enhanced Diagnostics test
programs. Along with error codes, the messages present
text information that can be used to identify a failing part.
10 Netfinity Server HMM

Error Messages Specific to the
Integrated Ethernet Subsystem
Note
The error messages shown in this section are
available only with the integrated Ethernet subsystem.
These error messages are not available when RPL
(remote program load) or DHCP (dynamic host
configuration protocol) is used through optional
network adapters.
If a failure condition occurs after the Ethernet controller is
initialized, an error message appears on the screen. The
error messages that can occur are shown below. If you
experience any error related to the integrated Ethernet
subsystem, record the error message, and tell your
network administrator about the problem.
RPL-Related Error Messages: These error
messages are specific to the integrated Ethernet controller
and the RPL environment of your computer.
The two most common error messages are shown below.
RPL-ROM-ERR:
15 The integrated Ethernet failed the loopback test.
RPL-ROM-ERR:
17 Media test failed; check the cable.
Error 105 indicates that a power-on diagnostic test
performed by the Ethernet module did not execute
correctly. If this error message appears, you must have
the computer serviced. Error 107 indicates that the cable
from the LAN is not securely connected to the Ethernet
port on your computer. Check the cable to ensure that it is
properly connected.
Other error messages that might occur are shown in the
following table.
RPL-ROM-ERR: 100 The integrated Ethernet cannot be found.
RPL-ROM-ERR: 101 The integrated Ethernet was unable to initialize.
RPL-ROM-ERR: 102 The integrated Ethernet could not be reset.
RPL-ROM-ERR: 103 There are multiple Ethernets in the system.
Specify the correct serial number in NET.CFG.
RPL-ROM-ERR: 104 The integrated Ethernet EEPROM is faulty or not
present.
RPL-ROM-ERR: 106 The integrated Ethernet is configured for Plug and Play
in non-Plug and Play
system.
RPL-ROM-ERR: 110 The integrated Ethernet RAM failed the memory test.
Netfinity 8655 - Type 8655 11

DHCP-Related Error Messages: Error
messages related to DHCP and the integrated Ethernet
controller are shown in the following table.
Note
An
x value that follows an error code represents any
alphanumeric character.
E61: Service boot canceled. M38: Cannot open TFTP
connection.
E62: Cannot initialize controller. M39: Cannot read from TFTP
connection.
E63: Cannot initialize controller. M40: BOOTP canceled by
keystroke.
E67: Cannot initialize controller. M40: DHCP canceled by
keystroke.
E6d: Cannot find BOOTP server. M41: BOOTP timeout.
E6e: Cannot start from downloaded
image. M41: DHCP timeout.
E71: Too many MTFTP packages. M42: No client or server IP.
M10: ARP canceled by keystroke. M43: No bootfile name.
M11: ARP timeout. M44: Cannot ARP redirected
BOOTP server.
M20: Cannot copy memory. M6f: System is locked! Press
Ctrl+Alt+Del to restart.
M21: Cannot write to memory. M90: Cannot initialize controller for
multicast.
M22: Cannot write to memory. M91: MTFTP canceled by
keystroke.
M30: Cannot ARP TFTP address. M92: MTFTP open timeout.
M31: TFTP canceled by keystroke. M93: Unknown MTFTP opcode.
M32: TFTP open timeout. M94: MTFTP read canceled by
keystroke.
M33: Unknown TFTP opcode. M95: MTFTP timeout.
M34: TFTP read canceled by
keystroke. M96: Cannot ARP MTFTP address.
M35: TFTP timeout. M98: Cannot open MTFTP
connection.
M99: Cannot read from MTFTP
connection.
Txx: <message from TFTP error
packet>
12 Netfinity Server HMM