IBM 865511Y - Netfinity 3500 M10 Owner's manual

S09N-1017-00
IBM Netfinity Servers
IBM Netfinity 3500-M10 - Type 8655
Models 11Y, 12Y, 21Y, 22Y, 31Y, 32Y
Hardware Maintenance Manual
August 1999
We Want Your Comments!
(Please see page 235)

S09N-1017-00
IBM Netfinity Servers
IBM Netfinity 3500-M10 - Type 8655
Models 11Y, 12Y, 21Y, 22Y, 31Y, 32Y
Hardware Maintenance Manual
August 1999
We Want Your Comments!
(Please see page 235)
IBM

Note
Before using this information and the product it
supports, be sure to read the general information
under “Notices” on page 239.
First Edition (August 1999)
The following paragraph does not apply to the United
Kingdom or any country where such provisions are
inconsistent with local law: INTERNATIONAL
BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions,
therefore, this statement may not apply to you.
This publication could include technical inaccuracies or
typographical errors. Changes are periodically made to
the information herein; these changes will be incorporated
in new editions of the publication. IBM may make
improvements and/or changes in the product(s) and/or the
program(s) described in this publication at any time.
This publication was developed for products and services
offered in the United States of America. IBM may not offer
the products, services, or features discussed in this
document in other countries, and the information is subject
to change without notice. Consult your local IBM
representative for information on the products, services,
and features available in your area.
Requests for technical information about IBM products
should be made to your IBM reseller or IBM marketing
representative.
 Copyright International Business Machines
Corporation 1998, 1999. All rights reserved.
Note to U.S. Government users–Documentation related to
Restricted rights–Use, duplication, or disclosure is subject
to restrictions set forth in GSA ADP Schedule Contract
with IBM Corp.
ii Netfinity Server HMM

About This Manual
This manual contains diagnostic information, a
Symptom-to-FRU Index, service information, error codes,
error messages, and configuration information for the
Netfinity 3500-M10 - Type 8655.
Important
This manual is intended for trained servicers who are
familiar with IBM PC Server products.
Important Safety Information
Be sure to read all caution and danger statements in this
book before performing any of the instructions.
Leia todas as instruções de cuidado e perigo antes de
executar qualquer operação.
Prenez connaissance de toutes les consignes de type
Attention et
Danger avant de procéder aux opérations décrites par les
instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine
Anweisung ausführen.
iii

Accertarsi di leggere tutti gli avvisi di attenzione e di
pericolo prima di effettuare qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y
peligro ante
de llevar a cabo cualquier operación.
Online Support
Use the World Wide Web (WWW) or the IBM PC
Company BBS to download Diagnostic, BIOS Flash, and
Device Driver files.
File download address is:
http://www.us.pc.ibm.com/files.html
The IBM PC Company BBS can be reached at (919)
517-0001.
IBM Online Addresses:
The HMM manuals online address is:
http://www.us.pc.ibm.com/cdt/hmm.html
The IBM PC Company Support Page is:
http://www.us.ibm.com/support/index.html
The IBM PC Company Home Page is:
http://www.pc.ibm.com
iv Netfinity Server HMM

Contents
About This Manual ................ iii
Important Safety Information .......... iii
Online Support . . . . . . . . . . . . . . . . iv
Netfinity 8655 - Type 8655 ............ 1
General Checkout . . . . . . . . . . . . . . . . . 5
Diagnostics . . . . . . . . . . . . . . . . . . . . 8
Installing Files from Option Diskettes ........ 16
Features . . . . . . . . . . . . . . . . . . . . . 17
Using the Configuration/Setup Utility Program .... 19
Additional Service Information ........... 52
Locations . . . . . . . . . . . . . . . . . . . . . 63
Symptom-to-FRU index . . . . . . . . . . . . . 142
Undetermined problem . . . . . . . . . . . . . 189
Parts listing . . . . . . . . . . . . . . . . . . . 190
Related Service Information .......... 195
Safety Information . . . . . . . . . . . . . . . 196
Laser compliance statement ........... 201
Send Us Your Comments! ............ 235
Problem Determination Tips ........... 236
Phone Numbers, U.S. and Canada ........ 237
Notices . . . . . . . . . . . . . . . . . . . . . 239
Trademarks . . . . . . . . . . . . . . . . . . 239
 Copyright IBM Corp. 1999 v

vi Netfinity Server HMM

Netfinity 8655 - Type 8655
Important Information
The power line and power control behavior of the
Netfinity 3500 M10 is different from some earlier
server models. Please observe the following:
When the power cord is first plugged in, the
server may appear to power on for a few
seconds, then power off. This is a normal
sequence to enable the server to self initialize.
The power switch will normally operate with a
single touch. However, in some circumstances
the server may not immediately power off. In this
case, hold the power switch down for
approximately 5 seconds. The server will then
turn off.
The cover should always be on when operating your
server. Proper cooling is required for the reliable
performance of internal components.
General Checkout . . . . . . . . . . . . . . . . . 5
Diagnostics . . . . . . . . . . . . . . . . . . . . 8
Power-on self test (POST) ........... 8
Types of Error Messages ............ 9
POST error messages ........... 9
Errors Specific to the Integrated Ethernet
Subsystem . . . . . . . . . . . . . . . . 9
SCSI error messages ............ 9
Software-generated error messages ..... 10
Diagnostic error codes and messages .... 10
Error Messages Specific to the Integrated Ethernet
Subsystem . . . . . . . . . . . . . . . . . . 11
RPL-Related Error Messages ........ 11
DHCP-Related Error Messages ....... 12
Beep Codes . . . . . . . . . . . . . . . . . . 13
IBM Enhanced Diagnostics ........... 14
Other Programs on the IBM Enhanced
Diagnostics CD and Diskette ........ 15
Other Diagnostic Programs on the
Ready-to-Configure Utility Program CD ... 15
Installing Files from Option Diskettes ........ 16
Features . . . . . . . . . . . . . . . . . . . . . 17
Using the Configuration/Setup Utility Program .... 19
Starting and using the program ......... 20
Viewing and changing settings ....... 21
Saving Configuration Settings ........ 21
Exiting from the program .......... 22
Overview . . . . . . . . . . . . . . . . . . . 23
System Summary . . . . . . . . . . . . . . 23
Product Data . . . . . . . . . . . . . . . . 23
Devices and I/O Ports ........... 25
 Copyright IBM Corp. 1999 1

Start Options . . . . . . . . . . . . . . . . 28
Date and Time ............... 30
System Security . . . . . . . . . . . . . . 30
Advanced Setup . . . . . . . . . . . . . . 31
ISA Legacy Resources ........... 34
Power Management . . . . . . . . . . . . 36
Instructions for common procedures ...... 36
Viewing the System Summary ........ 36
Setting the date and time .......... 37
Understanding the power-on password .... 37
Setting and changing a power-on password 39
Deleting a power-on password ...... 40
Understanding the administrator password . . 40
Setting or changing an administrator
password . . . . . . . . . . . . . . . 41
Deleting an administrator password .... 42
Erasing a lost or forgotten administrator
password . . . . . . . . . . . . . . . 43
Enhanced security . . . . . . . . . . . . . 43
Enabling and disabling enhanced security . 45
Setting, changing, and deleting an
administrator password protected by
enhanced security . . . . . . . . . . . 45
Erasing a lost or forgotten administrator
password protected by enhanced security 46
Setting the startup sequence ........ 46
Understanding power management ..... 46
Setting power-management features . . . 47
Setting automatic power-on features . . . 48
Quick reference for network-related settings . . . 49
Additional Service Information ........... 52
Solving POST Error Message Problems ..... 53
System management features ......... 56
Wake on LAN ............... 56
Alert on LAN ................ 56
RPL or DHCP ............... 57
POST/BIOS update over the network .... 57
Keyboard speed . . . . . . . . . . . . . . . . 57
Locks . . . . . . . . . . . . . . . . . . . . . 57
Locking the cover .............. 57
Locking the keyboard ............ 57
Using a security U-bolt ........... 58
Power supply . . . . . . . . . . . . . . . . . 59
System specifications . . . . . . . . . . . . . 61
Locations . . . . . . . . . . . . . . . . . . . . . 63
Cabling the server ............... 64
Controls and status indicators ......... 67
Power Switch . . . . . . . . . . . . . . . 67
Power-On Light . . . . . . . . . . . . . . . 68
Hard-Disk Drive Light ............ 68
LAN Activity Light .............. 68
Diskette Eject Button ............ 68
Diskette-Drive Light . . . . . . . . . . . . . 68
Cleaning the mouse .............. 69
2Netfinity Server HMM