IBM System x3650 M4 Type 7915 User manual

IBM System x3650 M4 Type 7915
Problem Determination and Service Guide
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IBM System x3650 M4 Type 7915
Problem Determination and Service Guide


Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 323,
the IBM Safety Information and IBM Environmental Notices and User's Guide on the IBM System x Documentation CD, and the
IBM Warranty Information document that comes with your server.
Third Edition (September 2012)
© Copyright IBM Corporation 2012.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ............................vii
Guidelines for trained service technicians ...............viii
Inspecting for unsafe conditions .................viii
Guidelines for servicing electrical equipment .............viii
Safety statements ........................x
Chapter 1. Start here.......................1
Diagnosing a problem .......................1
Undocumented problems .....................3
Chapter 2. Introduction ......................5
Related documentation ......................5
Notices and statements in this document................6
Features and specifications.....................7
Server controls, LEDs, and connectors ................9
Front view ..........................9
Rear view ..........................12
Server power features .....................14
Internal connectors, LEDs, and jumpers................17
System-board internal connectors .................17
System-board external connectors.................18
System-board switches and jumpers ................19
System-board LEDs ......................21
System-board optional device connectors ..............22
PCI riser-card adapter connectors .................23
PCI riser-card assembly LEDs ..................23
Chapter 3. Diagnostics .....................25
Diagnostic tools ........................25
Event logs ..........................26
Viewing event logs from the Setup utility ..............26
Viewing event logs without restarting the server ............27
Clearing the error logs .....................28
POST ............................28
POST/UEFI diagnostic codes ..................28
System event log ........................47
Integrated management module II (IMM2) error messages ........47
Checkout procedure ......................101
About the checkout procedure ..................101
Performing the checkout procedure ................102
Troubleshooting tables .....................103
DVD drive problems .....................103
General problems ......................104
Hard disk drive problems....................104
Hypervisor problems .....................106
Intermittent problems .....................107
Memory problems ......................108
Microprocessor problems....................110
Monitor or video problems ...................110
Network connection problems ..................113
Optional-device problems ...................113
Power problems .......................115
Serial device problems ....................122
© Copyright IBM Corp. 2012 iii

ServerGuide problems.....................122
Software problems ......................123
Universal Serial Bus (USB) port problems .............124
Video problems .......................124
Light path diagnostics ......................124
Light path diagnostics LEDs ..................129
Power-supply LEDs.......................135
System pulse LEDs.......................136
Diagnostic programs, messages, and error codes ...........137
Running the diagnostic programs.................137
Diagnostic text messages ...................138
Viewing the test log......................138
Diagnostic messages .....................138
Tape alert flags ........................171
Recovering the server firmware ..................171
Automatic boot failure recovery (ABR) ................174
Nx boot failure ........................174
Solving power problems .....................175
Solving Ethernet controller problems ................176
Solving undetermined problems ..................177
Problem determination tips ....................178
Chapter 4. Parts listing, Type 7915 server .............179
Customer replaceable units ....................179
Consumable and structural parts ..................187
Power cords .........................188
Chapter 5. Removing and replacing server components ........191
Installation guidelines ......................191
System reliability guidelines...................192
Working inside the server with the power on ............193
Handling static-sensitive devices .................193
Returning a device or component ................194
Internal cable routing and connectors ................194
General ..........................194
2.5-inch hard disk drive cable connection..............199
3.5-inch hard disk drive cable connection..............203
Removing and replacing consumable and structural parts.........205
Removing the cover .....................205
Installing the cover ......................206
Removing the air baffle ....................206
Installing the air baffle .....................208
Removing an optional ServeRAID SAS controller battery holder .....208
Installing an optional ServeRAID SAS controller battery holder ......209
Removing the bezel .....................210
Installing the bezel ......................211
Removing the 240 VA safety cover ................211
Installing the 240 VA safety cover ................212
Removing and replacing Tier 1 CRUs ................213
Removing the fan bracket ...................213
Installing the fan bracket ....................215
Removing a USB hypervisor memory key .............216
Installing a USB hypervisor memory key ..............217
Stretching a PCI riser-card assembly ...............217
Shrinking a PCI riser-card assembly (for half-length adapters) ......218
Removing a PCI riser-card assembly ...............218
iv IBM System x3650 M4 Type 7915: Problem Determination and Service Guide

Installing a PCI riser-card assembly ................219
Removing a PCI adapter from a PCI riser-card assembly ........221
Installing a PCI adapter in a PCI riser-card assembly .........222
Removing the optional dual-port network adapter ...........224
Installing the optional dual-port network adapter ...........225
Removing an optional ServeRAID upgrade adapter ..........229
Installing an optional ServeRAID upgrade adapter ..........230
Removing a remotely installed ServeRAID adapter battery .......231
Installing a ServeRAID SAS controller battery on the remote battery tray 232
Removing a ServeRAID SAS controller battery holder .........235
Installing a ServeRAID SAS controller battery holder .........235
Removing a hot-swap hard disk drive ...............236
Installing a hot-swap hard disk drive ...............237
Removing a simple-swap hard disk drive ..............238
Installing a simple-swap hard disk drive ..............238
Removing the SAS hard disk drive backplane ............240
Installing the SAS hard disk drive backplane ............240
Removing the simple-swap hard disk drive backplate .........242
Installing the simple-swap hard disk drive backplate ..........242
Removing an optional CD-RW/DVD drive..............244
Installing an optional CD-RW/DVD drive ..............245
Removing the DVD drive cable .................245
Installing the DVD drive cable ..................246
Removing an optional tape drive .................247
Installing an optional tape drive .................249
Removing a memory module (DIMM) ...............250
Installing a memory module...................250
Installing a DIMM ......................256
Removing a hot-swap dual-motor hot-swap fan ...........257
Installing a hot-swap dual-motor hot-swap fan ............258
Removing a hot-swap ac power supply ..............259
Installing a hot-swap ac power supply ...............259
Removing a hot-swap dc power supply ..............262
Installing a hot-swap dc power supply ...............266
Removing an optional remotely installed ServeRAID adapter battery....271
Installing an optional ServeRAID SAS controller battery on the remote
battery holder .......................272
Removing the battery .....................273
Installing the battery .....................275
Removing the operator information panel assembly ..........277
Installing the operator information panel assembly ..........278
Removing and replacing Tier 2 CRUs ................278
Removing a microprocessor and heat sink .............279
Installing a microprocessor and heat sink..............282
Thermal grease .......................287
Removing a heat-sink retention module ..............289
Installing a heat-sink retention module ...............289
Removing the system board ..................290
Installing the system board ...................292
Chapter 6. Configuration information and instructions ........297
Updating the firmware ......................297
Configuring the server ......................298
Using the ServerGuide Setup and Installation CD...........299
Using the Setup utility .....................301
Using the Boot Manager program ................306
Contents v

Starting the backup server firmware................307
Using the integrated management module II ............307
Using the remote presence capability and blue-screen capture ......309
Using the embedded hypervisor .................310
Setting the PXE boot protocol using the Setup utility..........311
Configuring the Gigabit Ethernet controller .............311
Using the LSI Configuration Utility program .............312
IBM Advanced Settings Utility program................313
Updating IBM Systems Director ..................314
Updating the Universal Unique Identifier (UUID) ............315
Updating the DMI/SMBIOS data ..................317
Appendix A. Getting help and technical assistance ..........321
Before you call ........................321
Using the documentation.....................321
Getting help and information from the World Wide Web .........321
Software service and support ...................322
Hardware service and support ...................322
IBM Taiwan product service....................322
Appendix B. Notices ......................323
Trademarks..........................323
Important notes ........................324
Particulate contamination.....................325
Documentation format ......................326
Electronic emission notices ....................326
Federal Communications Commission (FCC) statement ........326
Industry Canada Class A emission compliance statement ........327
Avis de conformité à la réglementation d'Industrie Canada .......327
Australia and New Zealand Class A statement ............327
European Union EMC Directive conformance statement ........327
Germany Class A statement ..................327
Japan VCCI Class A statement .................328
Japan Electronics and Information Technology Industries Association (JEITA)
statement ........................329
Korea Communications Commission (KCC) statement .........329
Russia Electromagnetic Interference (EMI) Class A statement ......329
People's Republic of China Class A electronic emission statement ....329
Taiwan Class A compliance statement ...............329
Index ............................331
vi IBM System x3650 M4 Type 7915: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
© Copyright IBM Corp. 2012 vii

Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM product that you are working on. Each IBM product, as it was designed and
manufactured, has required safety items to protect users and service technicians
from injury. The information in this section addresses only those items. Use good
judgment to identify potential unsafe conditions that might be caused by non-IBM
alterations or attachment of non-IBM features or optional devices that are not
addressed in this section. If you identify an unsafe condition, you must determine
how serious the hazard is and whether you must correct the problem before you
work on the product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as a damaged CRT face or a bulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cord is the correct type, as specified in “Power
cords” on page 188.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe the following guidelines when you service electrical equipment:
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with a soft material that does not provide insulation from live
electrical currents.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
viii IBM System x3650 M4 Type 7915: Problem Determination and Service Guide