IBM BladeCenter QS20 User manual

BladeCenter QS20 Ty p e 0200
Problem Determination and Service Guide
SC33-8297-00


BladeCenter QS20 Ty p e 0200
Problem Determination and Service Guide
SC33-8297-00


Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 65
and the Warranty and Support Information on the IBM BladeCenter Documentation CD.
First Edition (September 2006)
©Copyright International Business Machines Corporation 2006. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ............................ vii
Chapter 1. Introduction ......................1
Prerequisites ..........................1
Related documentation ......................1
Notices and statements used in this document..............2
The Documentation CD ......................2
Hardware and software requirements ................2
Using the Documentation Browser .................2
Features and specifications.....................3
Reliability, availability, and serviceability features .............4
System-board components and connectors ...............4
Blade server power, controls, and indicators ..............5
Turning on the blade server....................5
Turning off the blade server....................5
Blade server controls and LEDs ..................6
Chapter 2. Diagnostics and troubleshooting .............9
Finding troubleshooting information ..................9
Communicating with the blade server ................10
Using the serial interface .....................10
Using the command-line interface ..................11
Starting the management and configuration program in the Management Module 11
Why you should not install the blade server into blade bays 6and 7.....12
What happens if the blade server is accidentally installed into blade bays 6
and 7..........................12
Troubleshooting charts ......................13
Problems indicated by the LEDs .................14
Power problems .......................15
Network connection problems ..................15
Service processor problems ...................16
Software problems ......................16
Firmware startup process .....................17
Recovering the system firmware code ................17
Starting the TEMP image ....................17
Recovering the TEMP image from the PERM image ..........17
Booting the system .......................18
Supported boot media .....................19
Boot errors and handling ....................20
Boot list .........................20
Disk boot (yaboot)......................20
Network boot .......................21
Other error messages ....................23
Service processor log message IDs .................23
Error log IDs.........................23
Warning log IDs .......................26
Information log IDs ......................27
Service processor compliance with BladeCenter Standards ........27
Problem reporting ........................28
Problem description .......................29
Solving undetermined problems...................29
Calling IBM for service ......................30
©Copyright IBM Corp. 2006 iii

Chapter 3. Configuring the blade server...............33
Upgrading the system firmware ...................33
Firmware package and contents .................33
Installing the firmware .....................33
Installing the firmware manually..................34
Updating the host and service processor images ...........34
Updating the host firmware on PERM ...............34
System firmware user interface ...................34
Supported commands .....................34
System firmware memory map ...................35
System firmware I/O support ....................35
Chapter 4. Parts listing .....................37
Replaceable components .....................37
Chapter 5. Installing and removing replaceable units .........39
Installation guidelines ......................39
System reliability guidelines ...................39
Handling static-sensitive devices .................40
Removing the blade server from the BladeCenter unit ..........41
Opening the blade server cover...................43
Removing the blade-server bezel assembly ..............45
Installing the IDE hard disk drive ..................45
Installing InfiniBand .......................47
InfiniBand package content ...................47
What you need to install InfiniBand ................48
Installing InfiniBand ......................48
Replacing the battery ......................55
Completing the installation.....................58
Installing the blade server bezel assembly ..............58
Closing the blade server cover ..................60
Input/output connectors and devices .................61
Appendix A. Getting help and technical assistance ..........63
Before you call .........................63
Using the documentation .....................63
Getting help and information from the World Wide Web ..........63
Software service and support ...................64
Hardware service and support ...................64
Appendix B. Notices ......................65
Edition notice .........................66
Trademarks ..........................68
Important notes.........................69
Product recycling and disposal ...................69
Battery return program ......................70
Electronic emission notices ....................70
Federal Communications Commission (FCC) statement .........70
Industry Canada Class Aemission compliance statement ........71
Australia and New Zealand Class Astatement ............71
United Kingdom telecommunications safety requirement.........71
Deutschsprachiger EU Hinweis: Hinweis für Geräte der Klasse A
EU-Richtlinie zur Elektromagnetischen Verträglichkeit .........71
Deutschland: Einhaltung des Gesetzes über die elektromagnetische
Verträglichkeit von Geräten .................72
iv BladeCenter QS20 Type 0200: Problem Determination and Service Guide

Zulassungsbescheinigung laut dem Deutschen Gesetz über die
elektromagnetische Verträglichkeit von Geräten (EMVG) vom 18.
September 1998 (bzw. der EMC EG Richtlinie 89/336) für Geräte der
Klasse A........................72
European Union EMC Directive conformance statement .........72
Taiwanese Class Awarning statement ...............73
Japanese Voluntary Control Council for Interference (VCCI) statement ...73
Korean Class Awarning statement ................73
Power cords ..........................74
Index ............................77
Contents v

vi BladeCenter QS20 Type 0200: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat udit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
©Copyright IBM Corp. 2006 vii

Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Guidelines for trained service technicians:
This section contains information for trained service technicians.
Inspecting for unsafe conditions:
Use the information in this section to help you identify potential unsafe conditions in
an IBM product that you are working on. Each IBM product, as it was designed and
manufactured, has required safety items to protect users and service technicians
from injury. The information in this section addresses only those items. Use good
judgment to identify potential unsafe conditions that might be caused by non-IBM
alterations or attachment of non-IBM features or options that are not addressed in
this section. If you identify an unsafe condition, you must determine how serious the
hazard is and whether you must correct the problem before you work on the
product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power.
vPrimary voltage on the frame can cause serious or fatal electrical shock.
vExplosive hazards, such as adamaged CRT face or abulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cord is the correct type, as specified in the
documentation for your BladeCenter®unit type.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the blade server for any obvious unsafe conditions, such as metal
filings, contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment:
Observe the following guidelines when servicing electrical equipment:
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, and missing safety grounds.
viii BladeCenter QS20 Type 0200: Problem Determination and Service Guide