IBM 86604RU - Netfinity 5500 - 4RU Owner's manual

This Manual Supports
The Following Models:
11U,
41U,
4RU,
51U,
5RU,
61U,
6RU,
71U,
11X,
41X,
4RX,
51X,
5RX,
61X,
6RX,
72U,
1RX,
42X,
4SX,
52X,
5SX,
62X,
6SX,
7SU
1RU,
42U,
4SU,
52U,
5SU,
62U,
6SU,
7RU,
S10L-9800-03
IBM Netfinity Servers
IBM Netfinity 5500 - Type 8660
Hardware Maintenance Manual
June 1999
We Want Your Comments!
(Please see page 389)

S10L-9800-03
IBM Netfinity Servers
IBM Netfinity 5500 - Type 8660
Hardware Maintenance Manual
June 1999
We Want Your Comments!
(Please see page 389)
IBM

Note
Before using this information and the product it
supports, be sure to read the general information
under “Notices” in the manual.
Fourth Edition (June 1999)
The following paragraph does not apply to the United
Kingdom or any country where such provisions are
inconsistent with local law: INTERNATIONAL
BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions,
therefore, this statement may not apply to you.
This publication could include technical inaccuracies or
typographical errors. Changes are periodically made to
the information herein; these changes will be incorporated
in new editions of the publication. IBM may make
improvements and/or changes in the product(s) and/or the
program(s) described in this publication at any time.
This publication was developed for products and services
offered in the United States of America. IBM may not offer
the products, services, or features discussed in this
document in other countries, and the information is subject
to change without notice. Consult your local IBM
representative for information on the products, services,
and features available in your area.
Requests for technical information about IBM products
should be made to your IBM reseller or IBM marketing
representative.
 Copyright International Business Machines
Corporation 1999. All rights reserved.
Note to U.S. Government users–Documentation related to
Restricted rights–Use, duplication, or disclosure is subject
to restrictions set forth in GSA ADP Schedule Contract
with IBM Corp.
ii Netfinity Server HMM

About this supplement
This supplement contains diagnostic information,
Symptom-to-FRU Indexes, service information, error
codes, error messages, and configuration information for
the Netfinity 5500 - Type 8660.
Important
This manual is intended for trained servicers who are
familiar with IBM PC Server products.
Important safety information
Leia todas as instruções de cuidado e perigo antes de
executar qualquer operação.
Be sure to read all caution and danger statements in this
book before performing any of the instructions.
Prenez connaissance de toutes les consignes de type
Attention et
Danger avant de procéder aux opérations décrites par les
instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine
Anweisung ausführen.
iii

Accertarsi di leggere tutti gli avvisi di attenzione e di
pericolo prima di effettuare qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y
peligro ante
de llevar a cabo cualquier operación.
Online support
Use the World Wide Web (WWW) or the IBM BBS to
download Diagnostic, BIOS Flash, and Device Driver files.
File download address is:
http://www.ibm.com/pc/files.html
The IBM BBS can be reached at [phone].
IBM Online addresses:
The HMM manuals online address is:
http://www.ibm.com/pc/us/cdt/hmm.html
The IBM Support Page is:
http://www.ibm.com/support/
The IBM Home Page is:
http://www.ibm.com
iv Netfinity Server HMM

Contents
About this supplement ............... iii
Important safety information .......... iii
Online support . . . . . . . . . . . . . . . . . iv
Netfinity 5500 - Type 8660 ............ 1
General Checkout . . . . . . . . . . . . . . . . . 7
Diagnostic tools . . . . . . . . . . . . . . . . . . 10
Features . . . . . . . . . . . . . . . . . . . . . 15
Additional service information ........... 17
Locations . . . . . . . . . . . . . . . . . . . . 141
Symptom-to-FRU index . . . . . . . . . . . . . 264
Undetermined problems . . . . . . . . . . . . . 291
Parts listing (Type 8660) ............ 293
Related service information .......... 307
Safety information . . . . . . . . . . . . . . . . 308
2-way Xeon upgrade installation ........ 339
Before you begin ................ 339
Installing the software .............. 341
Installing the hardware ............. 347
Processor board component locations ...... 358
Parts listing (2-way upgrade kit) ......... 360
4-way Xeon upgrade installation ........ 361
Before you begin ................ 361
Important . . . . . . . . . . . . . . . . . . . . 364
Updating the system BIOS ........... 365
Removing the shuttle and processor housing . . . 366
Replacing the diagnostic panel and front panel
assemblies . . . . . . . . . . . . . . . . . . 369
Replacing the power backplane, ac box, and power
supplies . . . . . . . . . . . . . . . . . . . 370
Installing a microprocessor kit .......... 372
Installing memory-modules . . . . . . . . . . . 376
Installing the processor housing ......... 379
Completing the upgrade installation ....... 384
Parts listing (4-way upgrade kit) ......... 388
Send us your comments! ............ 389
Problem determination tips ........... 390
Phone numbers, U.S. and Canada ........ 391
Trademarks . . . . . . . . . . . . . . . . . . 393
 Copyright IBM Corp. 1999 v

vi Netfinity Server HMM

Netfinity 5500 - Type 8660
General Checkout . . . . . . . . . . . . . . . . . 7
Diagnostic tools . . . . . . . . . . . . . . . . . . 10
Diagnostic programs . . . . . . . . . . . . . . 10
Power-on self-test (POST) ........... 11
POST beep codes ............... 11
Error messages . . . . . . . . . . . . . . . . 12
POST error messages ........... 12
Diagnostic error messages ......... 12
Software-generated error messages ..... 12
System error log .............. 12
Option diskettes . . . . . . . . . . . . . . 12
Diagnostic programs . . . . . . . . . . . . . . 13
Running Diagnostic programs ........ 13
Viewing the test log ............. 14
Features . . . . . . . . . . . . . . . . . . . . . 15
Additional service information ........... 17
Administration and Monitoring Utility Program . . 18
Before you begin .............. 19
Installing the Server Utility Programs ..... 20
Installing the Server Utility Programs using
ServerGuide . . . . . . . . . . . . . . 20
Installing the Server Utility Programs using
Diskettes . . . . . . . . . . . . . . . 20
IBM OS/2 Server Utility Programs .... 20
Microsoft Windows NT Server 4.x Utility
Program . . . . . . . . . . . . . . . . 21
Novell NetWare/Intranetware Server Utility
Program . . . . . . . . . . . . . . . . 22
SCO OpenServer Server Utility Program . 23
Using the Server Utility Programs ...... 23
Server security file ............ 24
Server Utility name resolution ...... 25
Installing the Administration and Monitoring
Utility Program . . . . . . . . . . . . . . 25
Installing the Administration and Monitoring
Utility Program using ServerGuide . . . 25
Installing the Administration and Monitoring
Utility Programs using diskettes ..... 25
Using the Administration and Monitoring Utility
Program . . . . . . . . . . . . . . . . . 26
Options pull-down menu ......... 27
Network settings . . . . . . . . . . . . 28
General options . . . . . . . . . . . . . 29
Netfinity alert options .......... 30
Using the ServeRAID administration functions 31
Array administration . . . . . . . . . . . 31
Logical drive administration ....... 34
Initializing logical drives ......... 36
Synchronizing logical drives ....... 36
Unblocking logical drives ......... 38
Logical drive migration administration .... 38
 Copyright IBM Corp. 1999 1

Changing RAID levels .......... 39
Adding a physical drive ......... 40
Physical device administration ........ 42
Setting Physical device states ...... 42
Rebuilding drives . . . . . . . . . . . . 43
ServeRAID controller administration ..... 45
Copying the drive configuration to the
ServeRAID controller . . . . . . . . . . 45
Copying the ServeRAID controller
configuration to the drives ....... 45
Initializing the ServeRAID II controller . . . 46
Scanning for new drives ......... 46
Using the ServeRAID monitoring functions . . 48
Monitoring status information ....... 48
Monitoring event logs .......... 50
Device event log ............ 50
Hard event log ............. 51
Soft event log .............. 52
Monitoring the logical drive information .... 52
Monitoring the physical device information . . 53
Configuring the Ethernet controller ....... 55
Configuring options . . . . . . . . . . . . . . 57
Configuration overview . . . . . . . . . . . . . 58
Configuration/Setup Utility program ....... 60
Configuring ISA and PCI adapters ....... 61
Failover for redundant Ethernet ......... 62
Special considerations when combining failover
and hot-plug functions ........... 62
Configuring for failover ........... 62
Windows NT . . . . . . . . . . . . . . 63
IntraNetware . . . . . . . . . . . . . . 64
Netfinity System Management Processor .... 65
System requirements for the Advanced System
Management Service with Netfinity Manager 66
Accessing the System Management Processor
without Netfinity Manager ......... 66
System Power menu selections ..... 68
Boot menu selections .......... 69
Using remote video mode to monitor and
access POST . . . . . . . . . . . . . 71
Resolving configuration conflicts ........ 73
Changing the software configuration setup . . 73
Changing the hardware configuration setup . 73
ServeRAID Configuration program ....... 74
Software installation . . . . . . . . . . . . . . 74
Specifications . . . . . . . . . . . . . . . . . 75
Starting the ServeRAID Configuration program . 77
During the initial startup of the server .... 77
After an operating system is installed .... 77
Using diskettes to start the ServeRAID
Configuration program . . . . . . . . . . . 77
Status LEDs . . . . . . . . . . . . . . . . . . 79
Power supply LEDs ............. 79
Understanding disk array technology ...... 81
2Netfinity Server HMM