IBM 8836 - Eserver xSeries 306 Operating instructions

xSeries 306 Ty pe 1878, 8489 and 8836
Hardware Maintenance Manual and
Troubleshooting Guide


xSeries 306 Ty pe 1878, 8489 and 8836
Hardware Maintenance Manual and
Troubleshooting Guide


Note
The most recent version of this document is available at http://www.ibm.com/pc/support.
Sixth Edition (March 2005)
©Copyright International Business Machines Corporation 2004. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

About this manual
This manual contains diagnostic information, aSymptom-to-FRU index, service
information, error codes, error messages, and configuration information for the IBM
xSeries 306.
Important: The field replaceable unit (FRU) procedures are intended for trained
servicers who are familiar with IBM xSeries products. See the parts listing in to
determine if the component being replaced is acustomer replaceable unit (CRU) or
aFRU.
The latest version of this publication is available from the IBM Web site. Go to
http://www.ibm.com/, and click Support &downloads.In the Technical support
keyword search field, type 8836 or 1878, and click Go.Alist of publications for the
xSeries 306 server is displayed.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions. See Appendix B, “Safety information,” on page 83.
Leia todas as instruções de cuidado eperigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et Danger avant de
procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione edi pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución ypeligro ante de llevar a
cabo cualquier operación.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, achemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto ocon cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer yde defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
©Copyright IBM Corp. 2004 iii

Online support
You can download the most current diagnostic, BIOS flash, and device driver files
from http://www.ibm.com/support on the World Wide Web.
iv xSeries 306 Type 1878, 8489 and 8836: Hardware Maintenance Manual and Troubleshooting Guide

Contents
About this manual ....................... iii
Important safety information .................... iii
Online support .........................iv
Chapter 1. General information...................1
Related publications .......................1
Notices and statements used in this book ...............2
Features and specifications.....................3
What the xSeries 306 server offers ..................4
Reliability, availability, and serviceability features .............5
IBM Director ..........................5
The UpdateXpress program ....................6
Server controls, LEDs, and power ..................7
Front view ..........................7
Rear view ..........................8
Server power features......................8
Chapter 2. Configuring the xSeries 306 server ............11
Using the ServerGuide Setup and Installation CD ............11
Using the Configuration/Setup Utility program..............11
Using the Adaptec HostRAID configuration programs ...........12
Using the Adaptec RAID Configuration Utility programs (for Serial ATA
HostRAID).........................12
Using the SCSISelect Utility program (for SCSI HostRAID)........13
Using the SCSISelect utility program (SCSI models only) .........14
Configuring the Gigabit Ethernet controllers ..............15
Chapter 3. Diagnostics .....................17
General checkout ........................17
Diagnostic tools overview .....................19
Power-on self-test ........................19
POST beep codes ......................19
POST error messages .....................20
Diagnostic programs and error messages ...............20
Text messages ........................20
Downloading the diagnostic program ................21
Starting the diagnostic programs and viewing the test log ........21
Diagnostic error message tables .................22
Error charts ..........................22
Small computer system interface (SCSI) messages (some models) .....22
Error LEDs ..........................23
Updating BIOS code .......................23
Erasing alost or forgotten password (clearing CMOS memory) .......25
Updating the UUID .......................26
Updating the DMI/SMBIOS data ..................26
Power checkout ........................26
Chapter 4. Installing options ...................27
Installation guidelines ......................27
System reliability guidelines ...................27
Handling static-sensitive devices .................27
Major components of the xSeries 306 Type 1878, 8489 and 8836 ......28
System-board internal connectors ..................29
©Copyright IBM Corp. 2004 v

System-board switches and jumpers .................29
System-board external connectors..................30
System-board LEDs .......................30
System-board option connectors ..................31
Removing the cover .......................32
Installing an adapter .......................32
Installing ahard disk drive.....................34
Installing asimple swap Serial ATA hard disk drive...........35
Installing aSCSI hard disk drive .................36
Installing amemory module ....................37
Replacing afan assembly .....................38
Replacing the battery ......................39
Completing the installation.....................41
Installing the cover ......................41
Connecting the cables .....................41
Updating the server configuration .................42
Input/output ports and connectors ..................43
Auxiliary-device connector....................43
Ethernet connectors ......................44
Keyboard connector ......................44
Serial connector .......................44
Universal Serial Bus connectors .................44
Video connector .......................44
Chapter 5. Service replaceable units ................45
Removing and replacing amicroprocessor...............45
Removing and replacing the retention module .............46
Removing and replacing the system board...............46
Removing and replacing the switch/LED/USB card............48
Removing and replacing apower supply ...............49
Removing and replacing the PCI riser card ..............50
Removing and replacing the fans ..................51
Removing and replacing the air baffle ................52
Chapter 6. Symptom-to-FRU index .................53
Beep symptoms ........................53
No-beep symptoms .......................55
POST error codes........................55
Diagnostic error codes ......................58
System board LED errors .....................61
Error symptoms ........................62
Service processor error codes ...................68
ServeRAID error codes ......................68
POST (ISPR) error procedures ...................69
SCSI error codes ........................72
ServerGuide problems ......................72
Undetermined problems .....................73
Problem determination tips ....................74
Chapter 7. Parts listing xSeries 306 Type 1878, 8489 and 8836 ......75
Server ............................76
Keyboard CRUs ........................77
Power cords ..........................78
Appendix A. Getting help and technical assistance ..........81
Before you call .........................81
vi xSeries 306 Type 1878, 8489 and 8836: Hardware Maintenance Manual and Troubleshooting Guide

Using the documentation .....................81
Getting help and information from the World Wide Web ..........82
Software service and support ...................82
Hardware service and support ...................82
Appendix B. Safety information ..................83
General safety .........................83
Electrical safety.........................84
Safety inspection guide ......................85
Handling electrostatic discharge-sensitive devices ............86
Grounding requirements .....................86
Safety notices (multi-lingual translations) ...............87
Notices ........................... 121
Edition notice ......................... 121
Trademarks.......................... 122
Important notes ........................ 122
Product recycling and disposal .................. 123
Battery return program ..................... 123
Electronic emission notices .................... 124
Federal Communications Commission (FCC) statement ........ 124
Industry Canada Class Aemission compliance statement ........ 124
Australia and New Zealand Class Astatement ............ 124
United Kingdom telecommunications safety requirement ........ 124
European Union EMC Directive conformance statement ........ 125
Taiwanese Class Awarning statement ............... 125
Chinese Class Awarning statement ................ 125
Japanese Voluntary Control Council for Interference (VCCI) statement 125
Power cords ......................... 126
Index ............................ 129
Contents vii

viii xSeries 306 Type 1878, 8489 and 8836: Hardware Maintenance Manual and Troubleshooting Guide