IBM xSeries 230 6RY Owner's manual

Hardware Maintenance Manual
xSeries 230 Models 6RY, 61Y


Hardware Maintenance Manual
xSeries 230 Models 6RY, 61Y


Note: 1Before using this information and the product it supports, be sure to read the general information under “Notices” on
page 183.
Third Edition (March 2004)
The following paragraph does not apply to the United Kingdom or any country where such provisions are
inconsistent with local law:
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to change without notice.
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© Copyright International Business Machines Corporation 2000. All rights reserved.
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with IBM Corp.

About this manual
This manual contains diagnostic information, a Symptom-to-FRU index, service
information, error codes, error messages, and configuration information for the
IBM
®
xSeries 230.
Important: This manual is intended for trained servicers who are familiar with
IBM PC Server products.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions.
Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et
Danger avant de procéder aux opérations décrites par les instructions.
© Copyright IBM Corp. 2000 iii

Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a
cabo cualquier operación.
Online Support
Use the World Wide Web (WWW) to download Diagnostic, BIOS Flash, and Device
Driver files.
File download address is:
http://www.us.pc.ibm.com/files.html
IBM Online Addresses
The HMM manuals online address is:
http://www.us.pc.ibm.com/cdt/hmm.html
The IBM PC Company Support Page is:
http://www.us.pc.ibm.com/support/index.html
The IBM PC Company Home Page is:
http://www.pc.ibm.com
iv Hardware Maintenance Manual: xSeries 230 Models 6RY, 61Y

Contents
About this manual . . . . . . . . . . iii
Important safety information . . . . . . . . iii
Online Support . . . . . . . . . . . . .iv
IBM Online Addresses . . . . . . . . . .iv
General checkout . . . . . . . . . .1
General information . . . . . . . . .3
Features and specifications . . . . . . . . . .3
What your IBM xSeries 230 offers . . . . . . .5
Reliability, availability, and serviceability features . .6
Server controls and indicators . . . . . . . .7
Starting the server . . . . . . . . . . .9
Operator Information panel . . . . . . . . .10
Diagnostics . . . . . . . . . . . . .13
Diagnostic tools overview . . . . . . . . .13
POST . . . . . . . . . . . . . . . .13
Event/error logs . . . . . . . . . . . .13
Small computer system interface messages . . . .14
Identifying problems using status LEDs . . . . .14
Light path diagnostics . . . . . . . . . .14
Diagnostic programs and error messages . . . .15
Text messages . . . . . . . . . . . .16
Starting the diagnostic programs . . . . . .16
Viewing the test log . . . . . . . . . .17
Diagnostic error message tables . . . . . . .17
Recovering BIOS . . . . . . . . . . . .18
Troubleshooting the Ethernet controller . . . . .18
Network connection problems . . . . . . .18
Ethernet controller troubleshooting chart . . .19
Ethernet controller messages . . . . . . . . .20
Novell NetWare or IntraNetWare server ODI
driver messages . . . . . . . . . . . .20
Network driver interface specification 2.01
(OS/2) driver messages . . . . . . . . .22
NDIS 4.0 (Windows NT) driver messages . . .24
UNIX messages . . . . . . . . . . . .24
Power checkout . . . . . . . . . . . . .26
Replacing the battery . . . . . . . . . . .27
Temperature checkout . . . . . . . . . . .28
Configuring the server . . . . . . . .31
Using the Configuration/Setup Utility program . .31
Starting the Configuration/Setup Utility program 31
Choices available from the Configuration/Setup
main menu . . . . . . . . . . . . .31
Using passwords . . . . . . . . . . .35
Bypassing an unknown power-on password . . .37
Using the SCSISelect utility program . . . . . .37
Starting the SCSISelect utility program . . . .37
Choices available from the SCSISelect menu . .38
Installing options . . . . . . . . . .41
Exploded view of the xSeries 230 server . . . . .41
System board layout . . . . . . . . . . .41
System board options connectors . . . . . .42
System board internal cable connectors . . . .43
System board external port connectors . . . .43
System board switches and jumpers . . . . .44
System board LED locations . . . . . . . .45
Before you begin . . . . . . . . . . . .47
System reliability considerations . . . . . .47
Working inside a server with power on . . . .47
Handling static sensitive devices . . . . . .48
Removing the cover, door, and bezel . . . . . .48
Removing the left-side cover (tower model) . .49
Removing the cover (rack model) . . . . . .49
Removing the server door (tower model) . . .50
Removing the bezel (rack or tower) . . . . .51
Working with adapters . . . . . . . . . .51
Adapter considerations . . . . . . . . .52
Installing an adapter . . . . . . . . . .53
Installing internal drives . . . . . . . . . .54
Internal drive bays . . . . . . . . . . .54
Hot-swap drives . . . . . . . . . . . .56
Non-hot-swap drives . . . . . . . . . .56
Preinstallation steps (all bays) . . . . . . .57
Installing a hot-swap drive . . . . . . . .57
Installing a non-hot-swap drive . . . . . . .60
Installing memory modules . . . . . . . . .61
Installing a microprocessor . . . . . . . . .63
Installing or removing a power supply . . . . .65
Adding a power supply . . . . . . . . .66
Removing a hot-swap power supply . . . . .67
Removing the only power supply . . . . . .68
Replacing a fan assembly . . . . . . . . . .69
Installing the cover . . . . . . . . . . . .70
Installing the cover (tower) . . . . . . . .70
Installing the cover (rack) . . . . . . . . .71
Connecting external options . . . . . . . . .72
Installation procedure . . . . . . . . . .72
I/O connector locations . . . . . . . . . .73
Input/Output ports . . . . . . . . . . .73
Parallel port . . . . . . . . . . . . .74
Serial ports . . . . . . . . . . . . .75
Universal Serial Bus ports . . . . . . . .76
Keyboard port . . . . . . . . . . . .77
Auxiliary-device (pointing device) port . . . .77
Video port . . . . . . . . . . . . . .78
SCSI ports . . . . . . . . . . . . . .78
Ethernet port . . . . . . . . . . . . .80
Advanced System Management ports . . . . .84
Cabling the server . . . . . . . . . . . .85
Netfinity Manager . . . . . . . . . .87
Managing your IBM Netfinity server with Netfinity
Manager . . . . . . . . . . . . . . .87
Netfinity Manager documentation . . . . . . .88
© Copyright IBM Corp. 2000 v

Netfinity Manager system requirements . . . . .88
Netfinity Manager for OS/2 system requirements 88
Netfinity Manager for Windows 95 and Windows
98 system requirements . . . . . . . . .89
Netfinity Manager for Windows NT system
requirements . . . . . . . . . . . . .89
Starting the Netfinity Manager installation program 90
Netfinity Manager database support . . . . . .96
DB2 database support . . . . . . . . . .97
Lotus Notes database support . . . . . . . 101
ODBC database support . . . . . . . . . 102
Starting Netfinity Manager . . . . . . . . . 106
Netfinity Manager Service Manager . . . . . 107
Netfinity Manager service descriptions . . . . 108
Delaying Netfinity Manager startup on OS/2
systems . . . . . . . . . . . . . .112
Getting more information about Netfinity Manager 113
Installation options . . . . . . . . . . .114
Automated installation . . . . . . . . .114
Customized installation . . . . . . . . .115
FRU information (service only) . . . .119
Removing the external LED card . . . . . . .119
Removing the power reset card . . . . . . . 120
Removing the rear cable bracket . . . . . . . 121
Removing the DASD backplane assembly . . . . 122
Removing the power supply backplane . . . . . 122
Removing the system board . . . . . . . . 123
Symptom-to-FRU index . . . . . . . 125
Beep Symptoms . . . . . . . . . . . . 125
No Beep symptoms . . . . . . . . . . . 127
Information panel system error LED . . . . . . 128
Diagnostic error codes . . . . . . . . . . 129
Error symptoms . . . . . . . . . . . . 132
Power supply LED errors . . . . . . . . . 133
POST error codes . . . . . . . . . . . . 134
SCSI error codes . . . . . . . . . . . . 140
Temperature error messages . . . . . . . . 140
Fan error messages . . . . . . . . . . . 141
Power error messages . . . . . . . . . . 141
System shutdown . . . . . . . . . . . . 142
Voltage related system shutdown . . . . . . 142
Temperature related system shutdown . . . . 142
DASD checkout . . . . . . . . . . . . 143
Host Built-In Self Test (BIST) . . . . . . . . 143
Bus fault messages . . . . . . . . . . . 143
Undetermined Problems . . . . . . . . . . 143
Parts listing (xSeries 230) . . . . . . 145
Keyboards . . . . . . . . . . . . . . 147
Power cords . . . . . . . . . . . . . . 147
Related service information . . . . . 149
Safety information . . . . . . . . . . . . 149
General safety . . . . . . . . . . . . 149
Electrical safety . . . . . . . . . . . . 150
Safety inspection guide . . . . . . . . . 151
Handling electrostatic discharge-sensitive
devices . . . . . . . . . . . . . . 152
Grounding requirements . . . . . . . . 153
Safety notices (multi-lingual translations) . . . 153
Send us your comments! . . . . . . . . . 182
Problem determination tips . . . . . . . . . 182
Notices . . . . . . . . . . . . . . . 183
Trademarks . . . . . . . . . . . . . . 183
vi Hardware Maintenance Manual: xSeries 230 Models 6RY, 61Y

General checkout
The server diagnostic programs are stored in upgradable read-only memory (ROM)
on the system board. These programs are the primary method of testing the major
components of the server: the system board, Ethernet controller, video controller,
RAM, keyboard, mouse (pointing device), diskette drive, serial ports, hard drives,
and parallel port. You can also use them to test some external devices. See
“Diagnostic tools overview” on page 13.
Also, if you cannot determine whether a problem is caused by the hardware or by
the software, you can run the diagnostic programs to confirm that the hardware is
working properly.
When you run the diagnostic programs, a single problem might cause several error
messages. When this occurs, work to correct the cause of the first error message.
After the cause of the first error message is corrected, the other error messages
might not occur the next time you run the test.
A failed system might be part of a shared DASD cluster (two or more systems
sharing the same external storage device(s)). Prior to running diagnostics, verify
that the failing system is not part of a shared DASD cluster.
A system might be part of a cluster if:
v The customer identifies the system as part of a cluster.
v One or more external storage units are attached to the system and at least one of
the attached storage units is additionally attached to another system or
unidentifiable source.
v One or more systems are located near the failing system.
If the failing system is suspected to be part of a shared DASD cluster, all
diagnostic tests can be run except diagnostic tests which test the storage unit
(DASD residing in the storage unit) or the storage adapter attached to the storage
unit.
Notes:
1. For systems that are part of a shared DASD cluster, run one test at a time in
looped mode. Do not run all tests in looped mode, as this could enable the
DASD diagnostic tests.
2. If multiple error codes are displayed, diagnose the first error code displayed.
3. If the computer hangs with a POST error, go to the “POST error codes” on
page 134.
4. If the computer hangs and no error is displayed, go to “Undetermined
Problems” on page 143.
5. Power supply problems, see “Power supply LED errors” on page 133.
6. Safety information, see “Safety information” on page 149.
7. For intermittent problems, check the error log; see “POST error codes” on page
134.
1. IS THE SYSTEM PART OF A CLUSTER?
YES.Schedule maintenance with the customer. Shut down all systems related to the
cluster. Run storage test.
NO. Go to step 2.
© Copyright IBM Corp. 2000 1

2. IS THE SYSTEM IS NOT PART OF A CLUSTER?
v Power-off the computer and all external devices.
v Check all cables and power cords.
v Set all display controls to the middle position.
v Power-on all external devices.
v Power-on the computer.
v Record any POST error messages displayed on the screen. If an error is
displayed, look up the first error in the “POST error codes” on page 134.
v Check the information LED panel System Error LED; if on, see “Information
panel system error LED” on page 128.
v Check the System Error Log. If an error was recorded by the system, see
“Symptom-to-FRU index” on page 125.
v Start the Diagnostic Programs. See “Starting the diagnostic programs” on
page 16.
v Check for the following responses:
a. One beep.
b. Readable instructions or the Main Menu.
3.
DID YOU RECEIVE BOTH OF THE CORRECT RESPONSES?
NO.Find the failure symptom in “Symptom-to-FRU index” on page 125.
YES.
Run the Diagnostic Programs. If necessary, refer to “Starting the diagnostic
programs” on page 16.
If you receive an error, go to “Symptom-to-FRU index” on page 125.
If the diagnostics completed successfully and you still suspect a problem, see
“Undetermined Problems” on page 143.
2 Hardware Maintenance Manual: xSeries 230 Models 6RY, 61Y