IBM eServer 445 xSeries User manual

xSeries 445 Type 8870
Hardware Maintenance Manual and Troubleshooting
Guide
ERserver


xSeries 445 Type 8870
Hardware Maintenance Manual and Troubleshooting
Guide
ER s e r v e r


Note: Before using this information and the product it supports, read Appendix B, “Notices,” on page
301.
The most recent version of this document is available at http://www.ibm.com/pc/support.
23rd Edition (April 2005)
©Copyright International Business Machines Corporation 2003. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

About this manual
This manual contains diagnostic information, aSymptom-to-FRU index, service
information, error codes, error messages, and configuration information for the IBM
®
Eserver
™ xSeries ® 445 Type 8870 server.
Important: This manual is intended for trained servicers who are familiar with IBM
xSeries products. Before servicing an IBM product, be sure to review
“Safety information” on page 257.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions.
Leia todas as instruções de cuidado eperigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et
Danger avant de procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione edi pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución ypeligro ante de llevar a
cabo cualquier operación.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, achemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto ocon cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer yde defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
Online support
You can download the most current diagnostic, BIOS flash, and device driver files
from http://www.ibm.com/pc/support on the World Wide Web.
©Copyright IBM Corp. 2003 iii

iv xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

Contents
About this manual ....................... iii
Important safety information .................... iii
Online support ......................... iii
Chapter 1. General information...................1
Related publications .......................2
Notices and statements used in this book ...............2
Features and specifications.....................3
Server controls and indicators ....................4
Front view ..........................4
Rear view ..........................6
Server power features.......................9
Turning on the server ......................9
Turning off the server .....................10
IBM Director ..........................11
The UpdateXpress program ....................12
Chapter 2. Configuration.....................13
Using the Configuration/Setup Utility program .............14
Starting the Configuration/Setup Utility program ............14
Configuration/Setup Utility menu choices ..............14
Remote console redirection ...................18
Passwords .........................19
Using the ServerGuide Setup and Installation CD ............20
ServerGuide features .....................21
Setup and configuration overview .................21
System Partition .......................22
Typical operating-system installation ................22
Setting up or updating multiple servers ...............23
Installing your operating system without ServerGuide ..........24
Configuring the Gigabit Ethernet controller ...............24
Updating the integrated system management firmware ..........24
Using the LSI Logic Configuration Utility program ............25
Using ServeRAID Manager ....................25
Configuring the controller ....................26
Viewing the configuration ....................29
Getting assistance ......................30
Remote Supervisor Adapters ....................32
Identifying the Remote Supervisor Adapter..............32
Setting up the Remote Supervisor Adapter II-EXA ...........33
Setting up the Remote Supervisor Adapter..............44
Using the PXE boot agent utility program ...............60
Starting the PXE boot agent utility program .............60
PXE boot agent utility menu choices ................60
Chapter 3. Diagnostics .....................61
General checkout ........................61
Diagnostic tools overview .....................63
POST ............................63
POST in apartitioned environment ................63
Error logs ..........................65
Light path diagnostics ......................65
Diagnostic programs and error messages ...............68
©Copyright IBM Corp. 2003 v

Text messages ........................69
Starting the diagnostic programs .................70
Viewing the test log ......................71
Viewing the System Error log ..................71
Verifying scalability and RXE cabling .................72
Scalability cabling .......................73
RXE cabling .........................73
Testing the scalability and RXE cabling ...............74
Recovering BIOS code ......................75
Ethernet controller troubleshooting..................76
Chapter 4. Installing options ...................79
Installation guidelines ......................79
Working inside the server with power on ...............79
Handling static-sensitive devices ..................80
System reliability considerations ..................80
Major components of the xSeries 445 ................81
Opening the cover .......................82
Removing and replacing the bezel..................83
Removing and replacing ahot-swap power supply ............84
PCI and PCI-X adapters .....................86
PCI and PCI-X adapter considerations ...............86
Cabling aServeRAID adapter ..................89
Installing the serial port .....................91
Installing or replacing adrive....................94
Hot-swap hard disk drive ....................94
Diskette drive ........................95
DVD-ROM drive .......................96
SMP Expansion Module .....................97
Removing and Installing the SMP Expansion Module and cover ......98
Memory modules ...................... 105
Installing and replacing amicroprocessor ..............116
Replacing and troubleshooting fans ................. 122
Replacing fans 1and 2.................... 122
Replacing fans 3and 4.................... 123
Closing the cover ....................... 125
Connecting the cables...................... 126
SMP Expansion Port cabling .................. 127
RXE Expansion and Management Port cabling............ 133
Scalable partitions ....................... 140
Creating ascalable partition .................. 141
Deleting ascalable partition................... 143
Power cabling ......................... 143
SCSI cabling ......................... 143
USB cabling ......................... 144
Video cabling ......................... 144
Mouse cabling......................... 144
Keyboard cabling ....................... 144
Gigabit Ethernet cabling ..................... 144
Remote Supervisor Adapter cabling ................. 144
Chapter 5. I/O connectors and indicators .............. 145
Universal Serial Bus ports .................... 146
USB cables and hubs ..................... 146
USB-port connectors ..................... 146
Keyboard connector ...................... 146
vi xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

Video connector ........................ 146
Auxiliary-device (pointing device) connector .............. 147
RXE Expansion Port ...................... 147
SMP Expansion Port ...................... 147
Serial Port .......................... 147
Remote Supervisor Adapter communication ports............ 148
Remote Supervisor Adapter II-EXA connectors and LEDs ........ 148
Remote Supervisor Adapter connectors and LEDs .......... 149
Gigabit Ethernet port ...................... 150
Configuring the Gigabit Ethernet controller .............. 150
Ethernet port connector ..................... 151
Chapter 6. FRU information (service only) ............. 153
Replacing the battery ...................... 154
Thermal grease ........................ 157
PCI brick .......................... 158
Center plane ......................... 159
Center plane connectors, jumpers and LEDs ............ 159
Center plane replacement ................... 160
PCI-X board ......................... 162
PCI-X board internal connectors and LEDs ............. 162
PCI-X board replacement ................... 164
I/O board .......................... 166
I/O board internal connectors .................. 166
I/O board replacement..................... 166
Riser card and Remote Supervisor Adapter (system management board) 169
Remote Supervisor Adapter component locations ........... 169
Riser card and Remote Supervisor Adapter replacement ........ 170
Top cover assembly ...................... 172
Top power board ........................ 174
DASD backplane........................ 175
Media bay card ........................ 176
SMP board .......................... 177
SMP Expansion Module switches and connectors .......... 178
SMP Expansion Module LEDs .................. 179
AC box assembly mechanism ................... 180
Media extract mechanism .................... 182
Power/reset card assembly .................... 183
Active PCI assembly ...................... 184
Light path card ........................ 185
Chapter 7. Symptom-to-FRU index ................ 187
Beep symptoms ........................ 188
No beep symptoms ....................... 190
Light path LED errors ...................... 190
Level 1light path ...................... 190
Level 2light path ...................... 191
Level 3light path ...................... 193
System Error log entries ..................... 194
POST/BIOS messages ..................... 194
SMI Handler messages ..................... 195
Service processor messages ................... 198
Diagnostic error codes......................211
POST error codes ....................... 224
12v bus faults ......................... 229
Error symptoms ........................ 230
Contents vii

Power LED errors ....................... 240
SCSI error messages ...................... 242
ServeRAID (ISPR) error procedures ................ 242
ServeRAID error codes ..................... 244
Undetermined problems ..................... 246
Problem determination tips .................... 247
Chapter 8. Parts listing, Type 8870 ................ 249
System ........................... 249
Figure A........................... 252
Keyboard CRUs ........................ 254
Power cord FRUs ....................... 255
Chapter 9. Related service information............... 257
Safety information ....................... 257
General safety ....................... 257
Electrical safety ....................... 258
Safety inspection guide .................... 259
Handling electrostatic discharge-sensitive devices .......... 260
Grounding requirements .................... 260
Safety notices (multilingual translations) .............. 260
Appendix A. Getting help and technical assistance .......... 299
Before you call ........................ 299
Using the documentation..................... 299
Getting help and information from the World Wide Web ......... 300
Software service and support ................... 300
Hardware service and support ................... 300
Appendix B. Notices ...................... 301
Edition notice ......................... 301
Trademarks.......................... 302
Important notes ........................ 302
Product recycling and disposal .................. 303
Battery return program ..................... 303
Electronic emission notices .................... 304
Federal Communications Commission (FCC) statement ........ 304
Industry Canada Class Aemission compliance statement ........ 304
Australia and New Zealand Class Astatement ............ 304
United Kingdom telecommunications safety requirement ........ 304
European Union EMC Directive conformance statement ........ 304
Taiwanese Class Awarning statement ............... 305
Chinese Class Awarning statement ................ 305
Japanese Voluntary Control Council for Interference (VCCI) statement 305
Index ............................ 307
viii xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide