IBM System x3250 M3 Type 4251 User manual

IBMSystemx3250M3Types4251,4252,and4261
Problem Determination and Service Guide
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IBMSystemx3250M3Types4251,4252,and4261
Problem Determination and Service Guide


Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 221
and the IBM Safety Information,IBM Environmental Notices and User's Guide on the IBM System x Documentation CD, and the
Warranty Information document that comes with the server.N
Ninth Edition (October 2011)
© Copyright IBM Corporation 2011.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ............................vii
Guidelines for trained service technicians ...............viii
Inspecting for unsafe conditions .................viii
Guidelines for servicing electrical equipment .............viii
Safety statements ........................x
Chapter 1. Start here.......................1
Diagnosing a problem .......................1
Undocumented problems .....................4
Chapter 2. Introduction ......................5
Related documentation ......................5
Notices and statements in this document................6
Features and specifications.....................7
Server controls, LEDs, and power ..................9
Front view ..........................9
Rear view ..........................10
Server power features .....................11
Internal LEDs, connectors, and jumpers................14
System-board internal connectors .................14
System-board external connectors.................15
System-board switches and jumpers ................16
System-board LEDs ......................18
System-board optional device connectors ..............19
Chapter 3. Diagnostics .....................21
Diagnostic tools ........................21
Event logs ..........................22
Viewing event logs through the Setup utility .............22
Viewing event logs without restarting the server ............22
Clearing the event logs .....................24
POST ............................24
POST error codes.......................24
System-event log ........................33
Integrated management module (IMM) error messages ..........33
Checkout procedure .......................54
About the checkout procedure ..................54
Performing the checkout procedure ................55
Troubleshooting tables ......................57
General problems .......................57
Hard disk drive problems ....................57
Hypervisor problems ......................59
Intermittent problems......................60
Keyboard, mouse, or pointing-device problems ............61
Memory problems .......................62
Microprocessor problems ....................63
Monitor or video problems....................64
Optional-device problems ....................66
Optional DVD drive problems ..................67
Power problems .......................68
Serial-device problems .....................69
ServerGuide problems .....................70
Software problems ......................71
© Copyright IBM Corp. 2011 iii

Universal Serial Bus (USB) port problems ..............72
Video problems........................72
Error LEDs ..........................72
Power-supply LEDs .......................75
System pulse LEDs .......................76
Diagnostic programs and messages .................77
Running the diagnostic programs .................78
Diagnostic text messages ....................78
Viewing the test log ......................79
Diagnostic messages .....................79
Recovering the server firmware ..................113
Automated boot recovery (ABR) ..................115
Three boot failure .......................115
Solving power problems .....................115
Solving Ethernet controller problems ................116
Solving undetermined problems ..................116
Problem determination tips ....................117
Chapter 4. Parts listing, System x3250 M3 Types 4251, 4252, and 4261 119
Replaceable server components ..................119
Power cords .........................123
Chapter 5. Removing and replacing server components ........127
Installation guidelines ......................127
System reliability guidelines...................128
Working inside the server with the power on ............129
Handling static-sensitive devices .................129
Returning a device or component ................129
Removing and replacing Tier 1 CRUs ................130
Removing the cover .....................130
Installing the cover ......................130
Removing the bezel .....................131
Installing the bezel ......................132
Removing the DIMM air baffle ..................132
Installing the DIMM air baffle ..................133
Removing the riser-card assembly ................133
Installing the riser-card assembly.................134
Removing the system battery ..................135
Installing the battery .....................137
Removing the PCI-X riser-card power cable .............139
Installing the PCI-X riser-card power cable .............140
Removing an adapter .....................140
Installing an adapter .....................141
Hard disk drive .......................144
Removing an optional DVD drive .................147
Installing an optional DVD drive .................149
Removing a memory module ..................151
Installing a memory module...................152
Removing a fan .......................157
Installing a fan .......................158
Removing an optional IBM ServeRAID-MR10i SAS/SATA Controller ....159
Installing an optional IBM ServeRAID-MR10i SAS/SATA Controller ....160
Removing an optional IBM ServeRAID-MR10is VAULT SAS/SATA Controller 162
Installing the optional IBM ServeRAID-MR10is VAULT SAS/SATA controller 162
Removing a USB embedded hypervisor flash device .........165
Installing a USB embedded hypervisor flash device ..........165
iv IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide

Removing the virtual media key .................167
Installing the virtual media key..................167
Removing and replacing Tier 2 CRUs ................168
Removing the DVD cable ...................168
Installing the DVD cable ....................169
Removing the operator information panel assembly ..........171
Installing the operator information panel assembly ..........171
Removing the backplane or back plate (3.5-inch drives) ........172
Installing the backplane or back plate (3.5-inch drives) .........173
Removing the SAS backplane (2.5-inch drives) ...........174
Installing the SAS backplane (2.5-inch drives) ............174
Removing a drive cage ....................176
Installing a drive cage .....................178
Removing the power supply...................179
Installing the power supply ...................181
Removing and replacing FRUs ..................182
Removing an IBM ServeRAID-BR10il SAS/SATA Controller v2 ......182
Installing an IBM ServeRAID-BR10il SAS/SATA Controller v2 ......183
Microprocessor .......................185
Removing the system board ..................190
Installing the system board ...................191
Chapter 6. Configuration information and instructions ........193
Updating the firmware ......................193
Configuring the server ......................193
Using the ServerGuide Setup and Installation CD...........195
Using the Setup utility .....................197
Using the Boot Manager program ................202
Starting the backup server firmware................203
Using the integrated management module .............203
Using the embedded hypervisor .................204
Using the remote presence capability and blue-screen capture ......205
Enabling the Intel Gigabit Ethernet Utility program ..........206
Configuring the Gigabit Ethernet controller .............207
Enabling and configuring Serial over LAN (SOL) ...........207
Using the LSI Configuration Utility program .............208
IBM Advanced Settings Utility program................210
Updating IBM Systems Director ..................210
Updating the Universal Unique Identifier (UUID) ............211
Updating the DMI/SMBIOS data ..................214
Appendix A. Getting help and technical assistance ..........219
Before you call ........................219
Using the documentation.....................219
Getting help and information from the World Wide Web .........219
Software service and support ...................220
Hardware service and support ...................220
IBM Taiwan product service....................220
Appendix B. Notices ......................221
Trademarks..........................221
Important notes ........................222
Particulate contamination.....................223
Documentation format ......................223
Telecommunication regulatory statement ...............224
Electronic emission notices ....................224
Contents v

Federal Communications Commission (FCC) statement ........224
Industry Canada Class A emission compliance statement ........224
Avis de conformité à la réglementation d'Industrie Canada .......224
Australia and New Zealand Class A statement ............224
European Union EMC Directive conformance statement ........225
Germany Class A statement ..................225
VCCI Class A statement ....................226
Japan Electronics and Information Technology Industries Association (JEITA)
statement ........................226
Korean Class A warning statement ................226
Russia Electromagnetic Interference (EMI) Class A statement ......227
People's Republic of China Class A electronic emission statement ....227
Taiwan Class A compliance statement ...............227
Index ............................229
vi IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
© Copyright IBM Corp. 2011 vii

Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM product that you are working on. Each IBM product, as it was designed and
manufactured, has required safety items to protect users and service technicians
from injury. The information in this section addresses only those items. Use good
judgment to identify potential unsafe conditions that might be caused by non-IBM
alterations or attachment of non-IBM features or options that are not addressed in
this section. If you identify an unsafe condition, you must determine how serious the
hazard is and whether you must correct the problem before you work on the
product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as a damaged CRT face or a bulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cord is the correct type, as specified in “Power
cords” on page 123.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe the following guidelines when servicing electrical equipment:
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, power surges, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with a soft material that does not provide insulation from live
electrical currents.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
viii IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide

vDo not touch the reflective surface of a dental mirror to a live electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches a live electrical circuit.
vSome rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
vDo not work alone under hazardous conditions or near equipment that has
hazardous voltages.
vLocate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
vDisconnect all power before you perform a mechanical inspection, work near
power supplies, or remove or install main units.
vBefore you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
vNever assume that power has been disconnected from a circuit. Check it to
make sure that it has been disconnected.
vIf you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
– Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
– When you are working with powered-on electrical equipment, use only one
hand. Keep the other hand in your pocket or behind your back to avoid
creating a complete circuit that could cause an electrical shock.
– When you use a tester, set the controls correctly and use the approved probe
leads and accessories for that tester.
– Stand on a suitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
vUse extreme care when you measure high voltages.
vTo ensure proper grounding of components such as power supplies, pumps,
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
vIf an electrical accident occurs, use caution, turn off the power, and send another
person to get medical aid.
Safety ix

Safety statements
Important:
Each caution and danger statement in this document is labeled with a number. This
number is used to cross reference an English-language caution or danger
statement with translated versions of the caution or danger statement in the Safety
Information document.
For example, if a caution statement is labeled “Statement 1,” translations for that
caution statement are in the Safety Information document under “Statement 1.”
Be sure to read all caution and danger statements in this document before you
perform the procedures. Read any additional safety information that comes with the
server or optional device before you install the device.
Attention: Use No. 26 AWG or larger UL-listed or CSA certified
telecommunication line cord.
xIBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide

Statement 1:
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
vDo not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
vConnect all power cords to a properly wired and grounded electrical
outlet.
vConnect to properly wired outlets any equipment that will be attached to
this product.
vWhen possible, use one hand only to connect or disconnect signal
cables.
vNever turn on any equipment when there is evidence of fire, water, or
structural damage.
vDisconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
vConnect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached
devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
Safety xi

Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
vThrow or immerse into water
vHeat to more than 100°C (212°F)
vRepair or disassemble
Dispose of the battery as required by local ordinances or regulations.
xii IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide

Statement 3:
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
vDo not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
vUse of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A Laser de Classe 1
`
Safety xiii

Statement 4:
≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb)
CAUTION:
Use safe practices when lifting.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
1
2
xiv IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide

Statement 8:
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact
a service technician.
Statement 26:
CAUTION:
Do not place any object on top of rack-mounted devices.
Attention: This server is suitable for use on an IT power distribution system
whose maximum phase-to-phase voltage is 240 V under any distribution fault
condition.
Statement 27:
CAUTION:
Hazardous moving parts are nearby.
Safety xv

xvi IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide

Chapter 1. Start here
You can solve many problems without outside assistance by following the
troubleshooting procedures in this Problem Determination and Service Guide and
on the IBM website. This document describes the diagnostic tests that you can
perform, troubleshooting procedures, and explanations of error messages and error
codes. The documentation that comes with your operating system and software
also contains troubleshooting information.
Diagnosing a problem
Before you contact IBM or an approved warranty service provider, follow these
procedures in the order in which they are presented to diagnose a problem with
your server:
1. Determine what has changed.
Determine whether any of the following items were added, removed, replaced,
or updated before the problem occurred:
vIBM System x Server Firmware (server firmware)
vDevice drivers
vFirmware
vHardware components
vSoftware
If possible, return the server to the condition it was in before the problem
occurred.
2. Collect data.
Thorough data collection is necessary for diagnosing hardware and software
problems.
a. Document error codes and system-board LEDs.
vSystem error codes: See “POST error codes” on page 24 for information
about a specific error code.
vSee “System-board LEDs” on page 18 for the location of the
system-board LEDs.
vSoftware or operating-system error codes: See the documentation for
the software or operating system for information about a specific error
code. See the manufacturer's website for documentation.
b. Collect system data.
Run the Dynamic System Analysis (DSA) diagnostics program to collect
information about the hardware, firmware, software, and operating system.
Have this information available when you contact IBM or an approved
warranty service provider. See “Diagnostic programs and messages” on
page 77 for the instructions to run the DSA program.
If you need to download the latest version of DSA , go to
http://www.ibm.com/systems/support/supportsite.wss/
docdisplay?brandind=5000008&lndocid=SERV-DSA or complete the
following steps.
Note: Changes are made periodically to the IBM website. The actual
procedure might vary slightly from what is described in this document.
1) Go to http://www.ibm.com/systems/support/.
2) Under Product support, click System x.
© Copyright IBM Corp. 2011 1

3) Under Popular links, click Software and device drivers.
4) Under Related downloads, click Dynamic System Analysis (DSA).
For information about DSA command-line options, go to
http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp?topic=/
com.ibm.xseries.tools.doc/erep_tools_dsa.html or complete the following
steps:
1) Go to http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp.
2) In the navigation pane, click IBM System x and BladeCenter Tools
Center.
3) Click Tools reference > Error reporting and analysis tools > IBM
Dynamic System Analysis.
3. Follow the problem-resolution procedures.
The four problem-resolution procedures are presented in the order in which they
are most likely to solve your problem. Follow these procedures in the order in
which they are presented:
a. Check for and apply code updates.
Most problems that appear to be caused by faulty hardware are actually
caused by the server firmware (formerly BIOS firmware), device firmware, or
device drivers that are not at the latest levels.
1) Determine the existing code levels.
In DSA, click Firmware/VPD to view system firmware levels, or click
Software to view operating-system levels.
2) Download and install updates of code that is not at the latest level.
Important: Some cluster solutions require specific code levels or
coordinated code updates. If the device is part of a cluster solution,
verify that the latest level of code is supported for the cluster solution
before you update the code.
To display a list of available updates for your server, go to
http://www.ibm.com/systems/support/supportsite.wss/
docdisplay?brandind=5000008&lndocid=MIGR-4JTS2T or complete the
following steps.
Note: Changes are made periodically to the IBM website. The actual
procedure might vary slightly from what is described in this document.
a) Go to http://www.ibm.com/systems/support/.
b) Under Product support, click System x.
c) Under Popular links, click Software and device drivers.
d) Click System x3250 M3 to display the list of downloadable files for
the server.
You can install code updates that are packaged as an Update Xpress
System Pack or Update Xpress CD image. An Update Xpress System
Pack contains an integration-tested bundle of online firmware and
device-driver updates for your server.
Be sure to separately install any listed critical updates that have release
dates that are later than the release date of the UpdateXpress System
Pack or UpdateXpress image.
When you click an update, an information page is displayed, including a
list of the problems that the update fixes. Review this list for your
specific problem; however, even if your problem is not listed, installing
the update might solve the problem.
2IBM System x3250 M3 Types 4251, 4252, and 4261: Problem Determination and Service Guide