IBM x3630 M3 7377 User manual

IBM System x3630 M3 Type 7377
Problem Determination and Service Guide


IBM System x3630 M3 Type 7377
Problem Determination and Service Guide


Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 261,
the IBM Safety Information and Environmental Notices and User Guide documents on the Documentation CD, and the Warranty
Information document.
The most recent version of this document is available at http://www.ibm.com/systems/support/.
Eighth Edition (June 2014)
© Copyright IBM Corporation 2014.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ............................vii
Guidelines for trained service technicians ...............viii
Inspecting for unsafe conditions .................viii
Guidelines for servicing electrical equipment .............viii
Safety statements ........................x
Chapter 1. Start here.......................1
Diagnosing a problem .......................1
Undocumented problems .....................4
Chapter 2. Introduction ......................5
Related documentation ......................5
Notices and statements in this document................6
Features and specifications.....................7
Server controls, LEDs, and connectors ................10
Front view .........................10
Rear view ..........................12
Internal connectors, LEDs, and jumpers................15
System-board internal connectors .................15
System-board DIMM connectors .................16
System-board external connectors.................17
System-board jumpers .....................18
System-board LEDs ......................20
Fan board connectors .....................21
PCI riser-card adapter connectors .................21
Chapter 3. Diagnostics .....................23
Diagnostic tools ........................23
Event logs ..........................24
Viewing event logs from the Setup utility ..............24
Viewing event logs without restarting the server ............24
POST ............................26
POST error messages .....................26
Checkout procedure .......................38
About the checkout procedure ..................38
Performing the checkout procedure ................39
Troubleshooting tables ......................40
General problems .......................40
Hard disk drive problems ....................40
Hypervisor problems ......................42
Intermittent problems......................43
USB keyboard, mouse, or pointing-device problems ..........44
Memory problems .......................45
Microprocessor problems ....................47
Monitor or video problems....................47
Optional-device problems ....................50
Power problems .......................51
Serial device problems .....................52
ServerGuide problems .....................52
Software problems ......................53
Universal Serial Bus (USB) port problems ..............54
Video problems........................54
Error LEDs ..........................54
© Copyright IBM Corp. 2014 iii

Power-supply LEDs .......................58
IBM Dynamic System Analysis ...................59
DSA editions.........................60
DSA messages ........................61
Tape alert flags.........................88
Recovering the server firmware ...................89
Automatic boot failure recovery (ABR) ................92
Nx boot failure .........................92
System event messages log ....................93
Integrated management module error messages ............93
Solving power problems .....................120
Solving Ethernet controller problems ................120
Solving undetermined problems ..................121
Problem determination tips ....................122
Chapter 4. Parts listing, Type 7377 server .............125
Replaceable server components ..................125
Power cords .........................130
Chapter 5. Removing and replacing server components ........133
Installation guidelines ......................133
System reliability guidelines...................134
Handling static-sensitive devices .................135
Returning a device or component ................135
Internal cable routing and connectors ...............136
Removing and replacing consumable parts and Tier 1 CRUs .......138
Removing a hot-swap hard disk drive ...............138
Installing a hot-swap hard disk drive ...............138
Removing a hot-swap power supply................139
Installing a hot-swap power supply ................140
Removing the system battery ..................142
Installing the system battery ..................143
Removing and replacing Tier 2 CRUs ................145
Removing the cover .....................145
Installing the cover ......................146
Rotating the optional hot-swap rear hard disk drive cage up .......147
Rotating the optional hot-swap rear hard disk drive cage down ......148
Removing the air baffle ....................148
Installing the air baffle .....................150
Removing the PCI riser-card assembly ..............150
Installing the PCI riser-card assembly ...............151
Removing a riser card on the PCI riser-card assembly .........152
Installing a riser card from the PCI riser-card assembly ........154
Removing an adapter from the PCI riser-card assembly ........156
Installing an adapter on the PCI riser-card assembly .........157
Removing a ServeRAID controller from the PCI riser-card assembly ....159
Installing a ServeRAID controller on the PCI riser-card assembly .....159
Removing a memory module (DIMM) ...............161
Installing a memory module...................162
Removing an IBM virtual media key................167
Installing an IBM virtual media key ................167
Removing a USB hypervisor key .................169
Installing a USB hypervisor key .................170
Removing a ServeRAID controller battery from the remote battery tray 170
Installing a ServeRAID controller battery on the remote battery tray ....172
Removing an optional ServeRAID adapter advanced feature key .....176
iv IBM System x3630 M3 Type 7377: Problem Determination and Service Guide

Installing an optional ServeRAID adapter advanced feature key .....178
Removing the USB board ...................179
Installing the USB board ....................180
Removing the operator information panel ..............181
Installing the operator information panel ..............182
Removing the front USB connector assembly ............183
Installing the front USB connector assembly.............184
Removing the hot-swap backplane on the optional rear hard disk drive cage 186
Installing the hot-swap backplane on the optional rear hard disk drive cage 187
Removing and replacing FRUs ..................189
Removing a system fan ....................189
Installing a system fan.....................190
Removing the system fan cage .................190
Installing the system fan cage ..................191
Removing the fan board ....................193
Installing the fan board ....................194
Removing the power-supply paddle card ..............194
Installing the power-supply paddle card ..............195
Removing the 3.5-inch HS HDD backplane .............196
Installing the 3.5-inch HS HDD backplane .............197
Removing the 2.5-inch HS HDD backplane .............199
Installing the 2.5-inch HS HDD backplane .............200
Removing an optional hot-swap SAS/SATA rear 3.5-inch hard disk drive
cage ..........................202
Installing an optional hot-swap SAS/SATA rear 3.5-inch hard disk drive cage 205
Removing an optional hot-swap SAS/SATA rear 2.5-inch hard disk drive
cage ..........................210
Installing an optional hot-swap SAS/SATA rear 2.5-inch hard disk drive cage 214
Removing the fan from the optional rear hard disk drive cage ......219
Installing the fan to the optional rear hard disk drive cage........220
Removing a microprocessor and heat sink .............221
Installing a microprocessor and heat sink..............223
Thermal grease .......................228
Removing the system board ..................228
Installing the system board ...................230
Chapter 6. Configuration information and instructions ........233
Updating the firmware ......................233
Configuring the server ......................234
Using the Setup utility .....................235
Using the Boot Selection Menu program ..............240
Starting the backup server firmware................240
Using the ServerGuide Setup and Installation CD...........240
Using the integrated management module .............242
Using the remote presence capability and blue-screen capture ......243
Using the USB memory key for VMware hypervisor ..........245
Configuring the Gigabit Ethernet controller .............246
Enabling and configuring Serial over LAN (SOL) ...........246
Using the LSI Logic Configuration Utility program ...........247
Configuring a ServeRAID controller ................249
Starting the Intel Matrix Storage Manager option ROM program .....250
IBM Advanced Settings Utility program...............251
Updating IBM Systems Director ..................252
Updating the Universal Unique Identifier (UUID) ............253
Updating the DMI/SMBIOS data ..................255
Contents v

Appendix A. Getting help and technical assistance ..........259
Before you call ........................259
Using the documentation.....................259
Getting help and information from the World Wide Web .........259
Software service and support ...................260
Hardware service and support ...................260
IBM Taiwan product service....................260
Appendix B. Notices ......................261
Trademarks..........................261
Important notes ........................262
Particulate contamination.....................263
Documentation format ......................264
Telecommunication regulatory statement ...............264
Electronic emission notices ....................264
Federal Communications Commission (FCC) statement ........264
Industry Canada Class A emission compliance statement ........265
Avis de conformité à la réglementation d'Industrie Canada .......265
Australia and New Zealand Class A statement ............265
European Union EMC Directive conformance statement ........265
Germany Class A statement ..................265
Japan VCCI Class A statement .................266
Japan Electronics and Information Technology Industries Association (JEITA)
statement ........................267
Korea Communications Commission (KCC) statement .........267
Russia Electromagnetic Interference (EMI) Class A statement ......267
People's Republic of China Class A electronic emission statement ....267
Taiwan Class A compliance statement ...............268
Index ............................269
vi IBM System x3630 M3 Type 7377: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
© Copyright IBM Corp. 2014 vii

Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM product that you are working on. Each IBM product, as it was designed and
manufactured, has required safety items to protect users and service technicians
from injury. The information in this section addresses only those items. Use good
judgment to identify potential unsafe conditions that might be caused by non-IBM
alterations or attachment of non-IBM features or optional devices that are not
addressed in this section. If you identify an unsafe condition, you must determine
how serious the hazard is and whether you must correct the problem before you
work on the product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as a damaged CRT face or a bulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cord is the correct type, as specified in “Power
cords” on page 130.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe the following guidelines when you service electrical equipment:
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with a soft material that does not provide insulation from live
electrical currents.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
viii IBM System x3630 M3 Type 7377: Problem Determination and Service Guide

vDo not touch the reflective surface of a dental mirror to a live electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches a live electrical circuit.
vSome rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
vDo not work alone under hazardous conditions or near equipment that has
hazardous voltages.
vLocate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
vDisconnect all power before you perform a mechanical inspection, work near
power supplies, or remove or install main units.
vBefore you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
vNever assume that power has been disconnected from a circuit. Check it to
make sure that it has been disconnected.
vIf you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
– Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
– When you are working with powered-on electrical equipment, use only one
hand. Keep the other hand in your pocket or behind your back to avoid
creating a complete circuit that could cause an electrical shock.
– When you use a tester, set the controls correctly and use the approved probe
leads and accessories for that tester.
– Stand on a suitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
vUse extreme care when you measure high voltages.
vTo ensure proper grounding of components such as power supplies, pumps,
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
vIf an electrical accident occurs, use caution, turn off the power, and send another
person to get medical aid.
Safety ix

Safety statements
Important:
Each caution and danger statement in this document is labeled with a number. This
number is used to cross reference an English-language caution or danger
statement with translated versions of the caution or danger statement in the Safety
Information document.
For example, if a caution statement is labeled “Statement 1,” translations for that
caution statement are in the Safety Information document under “Statement 1.”
Be sure to read all caution and danger statements in this document before you
perform the procedures. Read any additional safety information that comes with the
server or optional device before you install the device.
xIBM System x3630 M3 Type 7377: Problem Determination and Service Guide

Statement 1:
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
vDo not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
vConnect all power cords to a properly wired and grounded electrical
outlet.
vConnect to properly wired outlets any equipment that will be attached to
this product.
vWhen possible, use one hand only to connect or disconnect signal
cables.
vNever turn on any equipment when there is evidence of fire, water, or
structural damage.
vDisconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
vConnect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached
devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
Safety xi

Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
vThrow or immerse into water
vHeat to more than 100°C (212°F)
vRepair or disassemble
Dispose of the battery as required by local ordinances or regulations.
xii IBM System x3630 M3 Type 7377: Problem Determination and Service Guide

Statement 3:
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
vDo not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
vUse of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A Laser de Classe 1
`
Safety xiii

Statement 4:
≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb)
CAUTION:
Use safe practices when lifting.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
1
2
xiv IBM System x3630 M3 Type 7377: Problem Determination and Service Guide

Statement 8:
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact
a service technician.
Statement 12:
CAUTION:
The following label indicates a hot surface nearby.
Statement 26:
CAUTION:
Do not place any object on top of rack-mounted devices.
Statement 27:
Safety xv

CAUTION:
Hazardous moving parts are nearby.
This server is suitable for use on an IT power-distribution system whose maximum
phase-to-phase voltage is 240 V under any distribution fault condition.
xvi IBM System x3630 M3 Type 7377: Problem Determination and Service Guide

Chapter 1. Start here
You can solve many problems without outside assistance by following the
troubleshooting procedures in this Problem Determination and Service Guide and
on the IBM Web site. This document describes the diagnostic tests that you can
perform, troubleshooting procedures, and explanations of error messages and error
codes. The documentation that comes with your operating system and software
also contains troubleshooting information.
Diagnosing a problem
Before you contact IBM or an approved warranty service provider, follow these
procedures in the order in which they are presented to diagnose a problem with
your server:
1. Determine what has changed.
Determine whether any of the following items were added, removed, replaced,
or updated before the problem occurred:
vUEFI code
vDevice drivers
vFirmware
vHardware components
vSoftware
If possible, return the server to the condition it was in before the problem
occurred.
2. Collect data.
Thorough data collection is necessary for diagnosing hardware and software
problems.
a. Document error codes and system-board LEDs.
vSystem error codes: See “POST error messages” on page 26 for
information about error codes.
vSoftware or operating-system error codes: See the documentation for
the software or operating system for information about a specific error
code. See the manufacturer's Web site for documentation.
vOperator information panel LEDs: See “Front view” on page 10 for
information about operator information panel LEDs that are lit.
vSystem-board LEDs: See “System-board LEDs” on page 20 for
information about system-board LEDs that are lit.
b. Collect system data.
Run Dynamic System Analysis (DSA) to collect information about the
hardware, firmware, software, and operating system. Have this information
available when you contact IBM or an approved warranty service provider.
For instructions for running the DSA program, see “IBM Dynamic System
Analysis” on page 59.
If you have to download the latest version of DSA, go to
http://www.ibm.com/systems/support/supportsite.wss/
docdisplay?brandind=5000008&lndocid=SERV-DSA or complete the
following steps.
Note: Changes are made periodically to the IBM Web site. The actual
procedure might vary slightly from what is described in this document.
© Copyright IBM Corp. 2014 1

1) Go to http://www.ibm.com/systems/support/.
2) Under Product support, click System x.
3) Under Popular links, click Software and device drivers.
4) Under Related downloads, click Dynamic System Analysis (DSA).
For information about DSA command-line options, go to
http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp?topic=/
com.ibm.xseries.tools.doc/erep_tools_dsa.html or complete the following
steps:
1) Go to http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp.
2) In the navigation pane, click IBM System x and BladeCenter Tools
Center.
3) Click Tools reference > Error reporting and analysis tools > IBM
Dynamic System Analysis.
3. Follow the problem-resolution procedures.
The four problem-resolution procedures are presented in the order in which they
are most likely to solve your problem. Follow these procedures in the order in
which they are presented:
a. Check for and apply code updates.
Most problems that appear to be caused by faulty hardware are actually
caused by UEFI code, system firmware, device firmware, or device drivers
that are not at the latest levels.
Important: Some cluster solutions require specific code levels or
coordinated code updates. If the device is part of a cluster solution, verify
that the latest level of code is supported for the cluster solution before you
update the code.
1) Determine the existing code levels.
In DSA, click Firmware/VPD to view system firmware levels, or click
Software to view operating-system levels.
2) Download and install updates of code that is not at the latest level.
To display a list of available updates for your server, go to
http://www.ibm.com/systems/support/supportsite.wss/
docdisplay?brandind=5000008&lndocid=MIGR-4JTS2T or complete the
following steps.
Note: Changes are made periodically to the IBM Web site. The actual
procedure might vary slightly from what is described in this document.
a) Go to http://www.ibm.com/systems/support/.
b) Under Product support, click System x.
c) Under Popular links, click Software and device drivers.
d) Click System x3630 M3 to display the list of downloadable files for
the server.
You can install code updates that are packaged as an UpdateXpress
System Pack or UpdateXpress CD image. An UpdateXpress System
Pack contains an integration-tested bundle of online firmware and
device-driver updates for your server.
Be sure to separately install any listed critical updates that have release
dates that are later than the release date of the UpdateXpress System
Pack or UpdateXpress image.
2IBM System x3630 M3 Type 7377: Problem Determination and Service Guide