IBM x3800 - System - 8865 User manual

IBM System x3800 Ty pe 8866
Problem Determination and Service Guide
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IBM System x3800 Ty pe 8866
Problem Determination and Service Guide


Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page
169.
The most recent version of this document is available at http://www.ibm.com/servers/eserver/support/xseries/index.html.
11th Edition (January 2007)
©Copyright International Business Machines Corporation 2007. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ............................ vii
Guidelines for trained service technicians ............... viii
Inspecting for unsafe conditions ................. viii
Guidelines for servicing electrical equipment ............. viii
Safety statements ........................x
Chapter 1. Introduction ......................1
Related documentation ......................1
Notices and statements in this document ................2
Features and specifications .....................3
Server controls, LEDs, and connectors ................4
Front view ..........................4
Rear view ..........................6
Internal LEDs, connectors, and jumpers ................8
I/O board internal connectors and jumpers ..............8
Memory-card connectors.....................9
Memory-card LEDs .......................9
Microprocessor-board connectors and LEDs .............10
PCI board connectors .....................10
PCI board LEDs .......................11
SAS-backplane connectors ...................11
Chapter 2. Diagnostics .....................13
Diagnostic tools ........................13
POST ............................13
POST beep codes ......................14
Error logs ..........................18
POST error codes.......................20
Checkout procedure .......................34
About the checkout procedure ..................34
Performing the checkout procedure ................36
Checkpoint codes (trained service technicians only) ...........36
Troubleshooting tables ......................37
CD or DVD drive problems ...................37
General problems .......................38
Hard disk drive problems ....................38
Intermittent problems......................39
Keyboard, mouse, or pointing-device problems ............39
USB keyboard, mouse, or pointing-device problems ..........40
Memory problems .......................42
Microprocessor problems ....................43
Monitor problems .......................44
Optional-device problems ....................46
Power problems .......................47
Serial port problems ......................48
ServerGuide problems .....................49
Software problems ......................49
Universal Serial Bus (USB) port problems ..............50
Video problems........................50
Light path diagnostics ......................50
Remind button ........................53
Light path diagnostic LEDs ...................53
Power-supply LEDs .......................58
©Copyright IBM Corp. 2007 iii

Diagnostic programs, messages, and error codes ............60
Running the diagnostic programs .................60
Diagnostic text messages ....................61
Viewing the test log ......................61
Diagnostic error codes .....................61
Real Time Diagnostics ......................78
Recovering from aBIOS update failure ................78
System-error log messages ....................79
POST and SMI error messages...................91
Solving SCSI problems ..................... 103
Solving power problems ..................... 103
Solving Ethernet controller problems ................ 103
Solving undetermined problems .................. 104
Calling IBM for service ..................... 105
Chapter 3. Parts listing, System x3800 Type 8866 .......... 107
Replaceable server components .................. 108
Power cords .........................110
Chapter 4. Removing and replacing server components ........113
Installation guidelines ......................113
System reliability guidelines ...................114
Working inside the server with the power on.............115
Handling static-sensitive devices .................115
Returning adevice or component.................115
Connecting the cables ......................116
Removing and replacing Tier 1CRUs ................117
Removing the top cover, bezel, and front cover ...........117
Replacing the top cover, bezel, and front cover ...........119
Removing the adapter .....................119
Replacing the adapter ..................... 120
Removing the hot-swap fan ................... 121
Replacing the hot-swap fan ................... 122
Removing the hot-swap hard disk drive .............. 122
Replacing the hot-swap hard disk drive .............. 122
Removing the hot-swap power supply and power supply filler ...... 123
Replacing the hot-swap power supply and power supply filler ...... 124
Memory card and memory module (DIMM) ............. 124
Removing the operator information panel assembly .......... 128
Replacing the operator information panel assembly .......... 130
Removing the IBM Remote Supervisor Adapter II SlimLine ....... 131
Replacing the IBM Remote Supervisor Adapter II SlimLine ....... 131
Removing the support structure ................. 132
Replacing the support structure ................. 133
Removing and replacing Tier 2CRUs ................ 133
Removing the battery ..................... 133
Replacing the battery ..................... 134
Removing the CD drive .................... 135
Replacing the CD drive .................... 136
Removing the diskette drive................... 136
Replacing the diskette drive................... 137
Removing the I/O board .................... 137
Replacing the I/O board .................... 138
Removing the PCI adapter guide ................. 138
Replacing the PCI adapter guide ................. 139
Removing the SAS backplane .................. 139
iv IBM System x3800 Type 8866: Problem Determination and Service Guide

Replacing the SAS backplane .................. 140
Removing the SAS hard disk drive cage .............. 141
Replacing the SAS hard disk drive cage .............. 142
Removing the ServeRAID-8i adapter ............... 143
Replacing the ServeRAID-8i adapter ............... 143
Removing and replacing FRUs .................. 144
Removing the internal-cable-management arm ............ 144
Replacing the internal-cable-management arm ............ 145
Microprocessor tray and microprocessor .............. 145
Removing the PCI board assembly ................ 150
Replacing the PCI board assembly ................ 151
Removing the PCI switch-card assembly .............. 152
Replacing the PCI switch-card assembly .............. 152
Removing the power-supply sleeve ................ 153
Replacing the power-supply sleeve ................ 154
Removing the power backplane ................. 154
Replacing the power backplane ................. 155
Chapter 5. Configuration information and instructions ........ 157
Updating the firmware ...................... 157
Configuring the server ...................... 157
Using the ServerGuide Setup and Installation CD........... 157
Using the UpdateXpress program ................ 158
Using the Configuration/Setup Utility program ............ 158
Installing and using the baseboard management controller utility programs 164
Using the SAS/SATA Configuration Utility program .......... 164
Configuring the Ethernet controller ................ 164
Using the PXE boot agent utility program.............. 165
Using the ServeRAID configuration programs ............ 165
Appendix A. Getting help and technical assistance .......... 167
Before you call ........................ 167
Using the documentation ..................... 167
Getting help and information from the World Wide Web ......... 168
Software service and support ................... 168
Hardware service and support ................... 168
IBM Taiwan product service .................... 168
Appendix B. Notices ...................... 169
Trademarks.......................... 169
Important notes ........................ 170
Product recycling and disposal .................. 171
Battery return program ..................... 172
Electronic emission notices .................... 173
Federal Communications Commission (FCC) statement ........ 173
Industry Canada Class Aemission compliance statement ........ 173
Australia and New Zealand Class Astatement ............ 173
United Kingdom telecommunications safety requirement ........ 173
European Union EMC Directive conformance statement ........ 174
Taiwanese Class Awarning statement ............... 174
Chinese Class Awarning statement ................ 174
Japanese Voluntary Control Council for Interference (VCCI) statement 175
Index ............................ 177
Contents v

vi IBM System x3800 Type 8866: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat udit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
©Copyright IBM Corp. 2007 vii

Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM product that you are working on. Each IBM product, as it was designed and
manufactured, has required safety items to protect users and service technicians
from injury. The information in this section addresses only those items. Use good
judgment to identify potential unsafe conditions that might be caused by non-IBM
alterations or attachment of non-IBM features or options that are not addressed in
this section. If you identify an unsafe condition, you must determine how serious the
hazard is and whether you must correct the problem before you work on the
product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as adamaged CRT face or abulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cord is the correct type, as specified in “Power
cords” on page 110.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe the following guidelines when servicing electrical equipment:
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, power surges, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with asoft material that does not provide insulation from live
electrical currents.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
viii IBM System x3800 Type 8866: Problem Determination and Service Guide