IBM P 615 series User manual

pSeries 615
Service Guide
SA38-0630-02
ERserver
򔻐򗗠򙳰

pSeries 615
Service Guide
SA38-0630-02
ER s e r v e r
򔻐򗗠򙳰

Third Edition (October 2003)
Before using this information and the product it supports, read the information in “Safety Notices” on page xi,
Appendix A, “Environmental Notices,” on page 391, and Appendix B, “Notices,” on page 397.
A reader’s comment form is provided at the back of this publication. If the form has been removed, address
comments to Information Development, Department H6DS-905-6C006, 11501 Burnet Road, Austin, Texas
78758-3493. To send comments electronically, use this commercial internet address: [email protected]. Any
information that you supply may be used without incurring any obligation to you.
© International Business Machines Corporation, 2003. All rights reserved. Note to U.S. Government Users --
Documentation related to restricted rights -- Use, duplication or disclosure is subject to restrictions set forth is GSA
ADP Schedule Contract with IBM Corp.

Contents
Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xi
Rack Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xi
Electrical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Laser Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Laser Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Data Integrity and Verification . . . . . . . . . . . . . . . . . . . . . . . . . . .xv
About This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
ISO 9000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Highlighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Accessing Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
References to AIX Operating System . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii
Chapter 1. Reference Information . . . . . . . . . . . . . . . . . . . . . . . . . .1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Disk Drives and Disk Drive Backplane . . . . . . . . . . . . . . . . . . . . . . . .3
Powering the System On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Power-On Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
POST Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
POST Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
System Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Power Supply Locations (Model 6C3 and Model 6E3) . . . . . . . . . . . . . . . . . .13
Fan Locations (Model 6C3 and Model 6E3) . . . . . . . . . . . . . . . . . . . . . .14
System Backplane Locations (Model 6C3 and Model 6E3) . . . . . . . . . . . . . . . .15
PCI-X Slot Locations (Model 6C3 and Model 6E3) . . . . . . . . . . . . . . . . . . .16
Memory DIMM Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Operator Panel Component Locations . . . . . . . . . . . . . . . . . . . . . . . .19
SCSI IDs and Bay Locations . . . . . . . . . . . . . . . . . . . . . . . . . . .20
System LED Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
System Logic Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Location Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Physical Location Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Location Code Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
AIX Location Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Mapping AIX and Physical Location Codes . . . . . . . . . . . . . . . . . . . . . . .28
AIX and Physical Location Code Table . . . . . . . . . . . . . . . . . . . . . . . .30
System Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
External AC Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Service Inspection Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Chapter 2. Diagnostic Overview . . . . . . . . . . . . . . . . . . . . . . . . . .39
Maintenance Analysis Procedures (MAPs) . . . . . . . . . . . . . . . . . . . . . . .39
System LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
System Attention LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
FRU Isolation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
FRU Identify LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
iii

Service Agent for the Model 6C3 and Model 6E3 . . . . . . . . . . . . . . . . . . . . .42
Using the Service Processor and Service Agent Features . . . . . . . . . . . . . . . . . .42
Service Focal Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Testing Error Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Service Focal Point Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Working With Serviceable Events . . . . . . . . . . . . . . . . . . . . . . . . .45
Activating and Deactivating FRU LEDs . . . . . . . . . . . . . . . . . . . . . . .48
Accessing System Log Error Information . . . . . . . . . . . . . . . . . . . . . . . .49
Accessing Errors when a System is Attached to an HMC . . . . . . . . . . . . . . . . .49
Accessing Errors when a System is Running AIX and the Console is Not an HMC . . . . . . .49
Accessing Errors when a System is Running Linux and the Console is Not an HMC . . . . . . .50
Resetting the System Attention LED . . . . . . . . . . . . . . . . . . . . . . . . .50
Resetting the LED when a System is Attached To an HMC . . . . . . . . . . . . . . . .50
Resetting the LED when a System is Running AIX and the Console is not an HMC . . . . . . .50
Resetting the LED when a System is Running Linux and the Console is not an HMC . . . . . .51
Chapter 3. Maintenance Analysis Procedures (MAPs) . . . . . . . . . . . . . . . . . .53
Entry MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Quick Entry MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
MAP 1020: Problem Determination . . . . . . . . . . . . . . . . . . . . . . . . . .63
MAP 1240: Memory Problem Resolution . . . . . . . . . . . . . . . . . . . . . . . .69
MAP 1230: Linux Platform Error Problem Resolution . . . . . . . . . . . . . . . . . . .73
Purpose of This MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
MAP 1235: System Array Self-Repair Problem Resolution for Linux . . . . . . . . . . . . . .78
Purpose of This MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
MAP 1320: Service Focal Point . . . . . . . . . . . . . . . . . . . . . . . . . . .79
MAP 1321: Quick Entry MAP for Systems with Service Focal Point . . . . . . . . . . . . . .80
MAP 1322: End of Call MAP for Systems with Service Focal Point . . . . . . . . . . . . . .93
MAP 1520: Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
FRU Identify LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
MAP 1521: Base System Drawer With Power Failure and No Error Codes . . . . . . . . . . . 100
MAP 1523: The SPCN Error Codes Table Directed You Here and the Error Code is 1011 1B0x . . . 107
MAP 1540: Problem Isolation Procedures . . . . . . . . . . . . . . . . . . . . . . .110
FRU Identify LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
MAP 1541: JTAG Problem Isolation . . . . . . . . . . . . . . . . . . . . . . . . .112
MAP 1542: I/O Problem Isolation . . . . . . . . . . . . . . . . . . . . . . . . . .112
MAP 1548: Processor Subsystem Problem Isolation . . . . . . . . . . . . . . . . . . .113
MAP 1549: Attention Problem Isolation . . . . . . . . . . . . . . . . . . . . . . . . 125
MAP 154B: Insufficient Hardware Resources Problem Isolation . . . . . . . . . . . . . . 128
Chapter 4. Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
IPL Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Service Processor Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Firmware Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Boot Problems/Concerns . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Chapter 5. Error Code to FRU Index . . . . . . . . . . . . . . . . . . . . . . . . 159
Performing Slow Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Confirming Initial Error Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Four-Character Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Replacing the Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Replacing the Network Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Determining Location Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
FRU Identify LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Checkpoint and Error Code Index . . . . . . . . . . . . . . . . . . . . . . . . . . 162
iv EserverpSeries 615 Service Guide

Operator Panel Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
SPCN Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Firmware Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Service Processor Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Memory DIMM Present Detect Bits (PD-Bits) . . . . . . . . . . . . . . . . . . . . . . 199
Error Log Utility Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
System Firmware Update Messages . . . . . . . . . . . . . . . . . . . . . . . . . 200
Scan Dump Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Common Firmware Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Error Code B1xx 4699 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Error Code B1xx 8FF0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Scan Log Dump Progress Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 213
HMC Surveillance Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Problem Determination Generated Error Codes . . . . . . . . . . . . . . . . . . . . . 215
Chapter 6. Using the Online and Standalone Diagnostics . . . . . . . . . . . . . . . . 217
Operating Considerations for Online and Standalone Diagnostics . . . . . . . . . . . . . . 217
Identifying the Terminal Type to the Diagnostics . . . . . . . . . . . . . . . . . . . . 217
Undefined Terminal Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Resetting the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Online Diagnostics Modes of Operation . . . . . . . . . . . . . . . . . . . . . . . . 218
Service Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Concurrent Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Maintenance Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Standalone Diagnostic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Considerations for Running Standalone Diagnostics from CD-ROM . . . . . . . . . . . . . 222
Running Standalone Diagnostics from a Network Installation Management (NIM) Server . . . . . 223
Booting Standalone Diagnostics from the NIM Server on a System with an HMC Attached . . . . 224
Chapter 7. Using the Service Processor . . . . . . . . . . . . . . . . . . . . . . . 225
Service Processor Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Accessing the Service Processor Menus Locally . . . . . . . . . . . . . . . . . . . 225
Accessing the Service Processor Menus Remotely . . . . . . . . . . . . . . . . . . . 226
Saving and Restoring Service Processor Settings . . . . . . . . . . . . . . . . . . . 226
Menu Inactivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
General User Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Privileged User Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Service Processor Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
System Power Control Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
System Information Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Language Selection Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Call-In/Call-Out Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Modem Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Serial Port Selection Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Serial Port Speed Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Telephone Number Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Call-Out Policy Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Customer Account Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Call-out Test Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Service Processor Parameters in Service Mode . . . . . . . . . . . . . . . . . . . . . 249
System Power-On Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Service Processor Reboot/Restart Recovery . . . . . . . . . . . . . . . . . . . . . . 250
Boot (IPL) Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Failure During Boot Process . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Contents v

Failure During Normal System Operation . . . . . . . . . . . . . . . . . . . . . . 250
Service Processor Reboot/Restart Policy Controls . . . . . . . . . . . . . . . . . . . 250
System Firmware Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
General Information on System Firmware Updates . . . . . . . . . . . . . . . . . . . 252
Determining the Level of Firmware on the System . . . . . . . . . . . . . . . . . . . 253
System Firmware Update Using a Locally Available Image . . . . . . . . . . . . . . . . 253
Updating System Firmware from the Service Processor Menus . . . . . . . . . . . . . . 254
Updating System Firmware from the AIX Service Aids . . . . . . . . . . . . . . . . . 254
Updating System Firmware from the AIX Command Line . . . . . . . . . . . . . . . . 254
Updating System Firmware from a NIM Server . . . . . . . . . . . . . . . . . . . . 254
Recovery Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
Configuring and Deconfiguring Processors or Memory . . . . . . . . . . . . . . . . . . 256
Run-Time CPU Deconfiguration (CPU Gard) . . . . . . . . . . . . . . . . . . . . . 256
Service Processor System Monitoring - Surveillance . . . . . . . . . . . . . . . . . . . 256
System Firmware Surveillance . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Operating System Surveillance . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Call-Out (Call-Home) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Console Mirroring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Service Processor Error Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
LCD Progress Indicator Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Service Processor Operational Phases . . . . . . . . . . . . . . . . . . . . . . . . 262
Pre-Standby Phase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Standby Phase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Bring-Up Phase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Runtime Phase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Chapter 8. Using System Management Services . . . . . . . . . . . . . . . . . . . 265
Select Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Change Password Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Set Privileged-Access Password . . . . . . . . . . . . . . . . . . . . . . . . . 267
View Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Setup Remote IPL (Initial Program Load) . . . . . . . . . . . . . . . . . . . . . . . 269
Change SCSI Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Select Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Select Boot Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Select Boot Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Display Current Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Restore Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Multiboot Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Exiting System Management Services . . . . . . . . . . . . . . . . . . . . . . . . 278
Chapter 9. Removal and Replacement Procedures . . . . . . . . . . . . . . . . . . . 279
Handling Static-Sensitive Devices . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Procedure List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Stopping the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Stopping the System without a Hardware Management Console (HMC) Attached . . . . . . . 282
Stopping the System with an HMC Attached and AIX Installed . . . . . . . . . . . . . . 282
Stopping the System with an HMC Attached and Linux Installed . . . . . . . . . . . . . . 282
Starting the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Starting the System without a Hardware Management Console (HMC) Attached . . . . . . . . 283
Starting the System with an HMC Attached . . . . . . . . . . . . . . . . . . . . . 283
Placing the Model 6C3 into the Service Position . . . . . . . . . . . . . . . . . . . . . 284
Returning the Model 6C3 to the Operating Position . . . . . . . . . . . . . . . . . . . 285
Placing the Model 6E3 into the Service and Operating Position . . . . . . . . . . . . . . . 286
Drawer Release Latch Bracket (Model 6C3) . . . . . . . . . . . . . . . . . . . . . . 287
vi EserverpSeries 615 Service Guide

Removing a Drawer Release Latch Bracket . . . . . . . . . . . . . . . . . . . . . 287
Replacing a Drawer Release Latch Bracket . . . . . . . . . . . . . . . . . . . . . 287
Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
Removing the Model 6C3 Service Access Cover . . . . . . . . . . . . . . . . . . . 288
Replacing the Model 6C3 Service Access Cover . . . . . . . . . . . . . . . . . . . 288
Removing the Model 6E3 Service Access Cover . . . . . . . . . . . . . . . . . . . 289
Replacing the Model 6E3 Service Access Cover . . . . . . . . . . . . . . . . . . . . 289
Bezel Door (Model 6E3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Removing the Bezel Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Replacing the Bezel Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Removing the Model 6C3 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . 291
Replacing the Model 6C3 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . 291
Removing the Model 6E3 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . 292
Replacing the Model 6E3 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . 292
PCI Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
Removing a Non-Hot-Pluggable PCI Adapter . . . . . . . . . . . . . . . . . . . . . 294
Replacing or Installing a Non-Hot-Pluggable PCI Adapter . . . . . . . . . . . . . . . . 296
Removing a Hot-Pluggable PCI Adapter . . . . . . . . . . . . . . . . . . . . . . . 298
Replacing a Hot-Pluggable PCI Adapter . . . . . . . . . . . . . . . . . . . . . . . 301
Installing a Hot-Pluggable PCI Adapter . . . . . . . . . . . . . . . . . . . . . . . 304
Accessing the PCI Hot-Swap Manager . . . . . . . . . . . . . . . . . . . . . . . 307
PCI Adapter Dividers and Light Pipes . . . . . . . . . . . . . . . . . . . . . . . . 309
Removing a PCI Adapter Divider . . . . . . . . . . . . . . . . . . . . . . . . . 309
Replacing a PCI Adapter Divider . . . . . . . . . . . . . . . . . . . . . . . . . 310
Removing the PCI-Adapter-Divider Light Pipes . . . . . . . . . . . . . . . . . . . .311
Replacing the PCI-Adapter-Divider Light Pipes . . . . . . . . . . . . . . . . . . . .311
Service Processor Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Removing the Service Processor Assembly . . . . . . . . . . . . . . . . . . . . . 312
Replacing the Service Processor Assembly . . . . . . . . . . . . . . . . . . . . . 315
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
Before Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
Removing and Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . 316
Hot-Swap System Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318
Removing a Hot-Swap System Fan . . . . . . . . . . . . . . . . . . . . . . . . 318
318
319
Replacing a Hot-Swap System Fan . . . . . . . . . . . . . . . . . . . . . . . . 319
Fan Tray Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
Removing the Fan Tray Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 321
Replacing the Fan Tray Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 323
Media Devices (Diskette, CD-ROM, DVD, DVD-RAM,or Tape Drive) . . . . . . . . . . . . . 325
Slimline Media Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
327
328
SCSI Media Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
Disk Drive Bezels and Fillers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331
Removing a Disk Drive Bezel from a Disk Drive or Disk Drive Filler . . . . . . . . . . . . 331
Replacing or Installing a Disk Drive Bezel onto a Disk Drive . . . . . . . . . . . . . . . 332
Hot-Swap Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333
Deconfiguring a Disk Drive for Removal . . . . . . . . . . . . . . . . . . . . . . . 333
Configuring a Disk Drive after Replacement or Installation . . . . . . . . . . . . . . . . 333
Removing a Hot-Swap Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . 335
Replacing or Installing a Hot-Swap Disk Drive . . . . . . . . . . . . . . . . . . . . 337
Removing a Hot-Swap Disk Drive with the System Power Off . . . . . . . . . . . . . . . 338
Replacing or Installing a Hot-Swap Disk Drive with the System Power Off . . . . . . . . . . 338
Disk Drive Backplane and Filler . . . . . . . . . . . . . . . . . . . . . . . . . . . 339
Removing the Disk Drive Backplane or Filler . . . . . . . . . . . . . . . . . . . . . 339
Replacing the Disk Drive Backplane or Filler . . . . . . . . . . . . . . . . . . . . . 340
Contents vii

Operator Panel and Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . 342
Removing the Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . 342
Replacing the Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . 343
Removing the Operator Panel Power Cable . . . . . . . . . . . . . . . . . . . . . 343
Replacing the Operator Panel Power Cable . . . . . . . . . . . . . . . . . . . . . 344
Media Bay Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345
Removing the Media Bay Chassis . . . . . . . . . . . . . . . . . . . . . . . . . 345
Replacing the Media Bay Chassis . . . . . . . . . . . . . . . . . . . . . . . . . 346
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
Power Supply LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
Removing a Power Supply with the System Power Off . . . . . . . . . . . . . . . . . 348
Replacing a Power Supply with the System Power Off . . . . . . . . . . . . . . . . . 351
Installing or Replacing a Power Supply with the System Power On . . . . . . . . . . . . . 352
Memory DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Removing Memory DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Replacing or Installing Memory DIMMs . . . . . . . . . . . . . . . . . . . . . . . 355
Voltage Regulator Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
Removing Voltage Regulator Modules . . . . . . . . . . . . . . . . . . . . . . . 357
Replacing Voltage Regulator Modules . . . . . . . . . . . . . . . . . . . . . . . 359
System Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360
Removing the System Backplane . . . . . . . . . . . . . . . . . . . . . . . . . 360
Replacing the System Backplane . . . . . . . . . . . . . . . . . . . . . . . . . 362
Chapter 10. Parts Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 365
System Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366
Model 6C3Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368
Model 6E3 Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369
Internal Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370
Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
Keyboards and Mouse (White) . . . . . . . . . . . . . . . . . . . . . . . . . . 372
Keyboards and Mouse (Black) . . . . . . . . . . . . . . . . . . . . . . . . . . 373
Chapter 11. SRNs for Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375
Chapter 12. Component and Attention LEDs . . . . . . . . . . . . . . . . . . . . . 389
Operator Panel Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389
Component LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389
Appendix A. Environmental Notices . . . . . . . . . . . . . . . . . . . . . . . . 391
Product Recycling and Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . 391
Environmental Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395
Acoustical Noise Emissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 396
Declared Acoustical Noise Emissions . . . . . . . . . . . . . . . . . . . . . . . . . 396
Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397
Appendix C. Service Processor Setup and Test . . . . . . . . . . . . . . . . . . . . 399
Service Processor Setup Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . 399
Testing the Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400
Testing Call-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400
Testing Call-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400
Serial Port Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400
Appendix D. Setting Up the System Rack . . . . . . . . . . . . . . . . . . . . . . 403
Rack Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 403
7014 Model T00 and T42 Rack . . . . . . . . . . . . . . . . . . . . . . . . . . 403
viii EserverpSeries 615 Service Guide

Noise Emission Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404
System Service Clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . 405
Model 6C3 Rack Installation Inventory . . . . . . . . . . . . . . . . . . . . . . . . 405
Read the Rack Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . 407
Rack Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407
Attach the Mounting Hardware to the Rack Enclosure . . . . . . . . . . . . . . . . . . 408
Model 6C3 Removal and Installation into a Rack . . . . . . . . . . . . . . . . . . . . 414
System Drawer Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414
Installing the Model 6C3 into the Rack Enclosure . . . . . . . . . . . . . . . . . . . 414
Installing the Cable-Management Arm . . . . . . . . . . . . . . . . . . . . . . . . 417
Appendix E. Install a Hardware Management Console (HMC) . . . . . . . . . . . . . . 419
Position the HMC and Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . 419
Connect the Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420
Connect the 8-Port Adapter Cables . . . . . . . . . . . . . . . . . . . . . . . . . 422
Connect the External Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . 422
Check the Microswitch Setting on the Modem . . . . . . . . . . . . . . . . . . . . 423
Connect the LAN Cable (If Applicable) . . . . . . . . . . . . . . . . . . . . . . . . 424
Plug in the HMC Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . 424
Configure the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 424
Configure Inventory Scout Services . . . . . . . . . . . . . . . . . . . . . . . . . 424
Collect Vital Product Data Information . . . . . . . . . . . . . . . . . . . . . . . 425
Configure the Service Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426
Appendix F. General Attributes Required When Using a TTY Terminal . . . . . . . . . . . 429
Additional Communication Attributes . . . . . . . . . . . . . . . . . . . . . . . . . 430
Additional Keyboard Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . 430
Additional Printer Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 431
Appendix G. Modem Configurations . . . . . . . . . . . . . . . . . . . . . . . . 433
Sample Modem Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . 433
Generic Modem Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . 433
Specific Modem Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . 433
Configuration File Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 434
Examples for Using the Generic Sample Modem Configuration Files . . . . . . . . . . . . 435
Customizing the Modem Configuration Files . . . . . . . . . . . . . . . . . . . . . 436
IBM 7852-400 DIP Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . 437
Xon/Xoff Modems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437
Ring Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438
Terminal Emulators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438
Recovery Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438
Transfer of a Modem Session . . . . . . . . . . . . . . . . . . . . . . . . . . . 439
Recovery Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 440
Prevention Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 440
Modem Configuration Sample Files . . . . . . . . . . . . . . . . . . . . . . . . . 441
Sample File modem_m0.cfg . . . . . . . . . . . . . . . . . . . . . . . . . . . 441
Sample File modem_m1.cfg . . . . . . . . . . . . . . . . . . . . . . . . . . . 444
Sample File modem_z.cfg . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446
Sample File modem_z0.cfg . . . . . . . . . . . . . . . . . . . . . . . . . . . 449
Sample File modem_f.cfg . . . . . . . . . . . . . . . . . . . . . . . . . . . . 452
Sample File modem_f0.cfg . . . . . . . . . . . . . . . . . . . . . . . . . . . 454
Sample File modem_f1.cfg . . . . . . . . . . . . . . . . . . . . . . . . . . . 456
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459
Contents ix

x EserverpSeries 615 Service Guide

Safety Notices
A danger notice indicates the presence of a hazard that has the potential of causing death or serious
personal injury. Danger notices appear on the following pages:
v xii
v 98
v 99
v 279
v 348
A caution notice indicates the presence of a hazard that has the potential of causing moderate or minor
personal injury. Caution notices appear on the following pages:
v xii
v xiii
v 98
v 280
v xii
v 316
v 414
Note:
For a translation of these notices, see System Unit Safety Information, order number SA23-2652.
Rack Safety Instructions
v Do not install this unit in a rack where the internal rack ambient temperatures will exceed 35 degrees C.
v Do not install this unit in a rack where the air flow is compromised. Any side, front or back of the unit
used for air flow through the unit must not be in direct contact with the rack.
v Care should be taken to ensure that a hazardous condition is not created due to uneven mechanical
loading when installing this unit in a rack. If the rack has a stabilizer it must be firmly attached before
installing or removing this unit.
v Consideration should be given to the connection of the equipment to the supply circuit so that
overloading of circuits does not compromise the supply wiring or overcurrent protection. To provide the
correct power connection to the rack, refer to the rating labels located on the equipment in the rack to
determine the total power requirement for the supply circuit.
v An electrical outlet that is not correctly wired could place hazardous voltage on the metal parts of the
system or the devices that attach to the system. It is the responsibility of the customer to ensure that
the outlet is correctly wired and grounded to prevent an electrical shock.
xi

Electrical Safety
Observe the following safety instructions any time you are connecting or disconnecting devices attached to
the workstation.
In the system you are about to setup or service:
v The ac power interface connector is considered the main power disconnect device.
v This system has redundant power supply capabilities, meaning that it has the ability to have two power
supplies running simultaneously in the same system unit. When instructed to disconnect the power
source, ensure that all power cables have been unplugged.
DANGER
To
prevent electrical shock hazard, disconnect all power cables from the electrical outlet before
relocating the system.
D01
CAUTION:
This product is equipped with a three-wire power cable and plug for the user’s safety. Use this
power cable with a properly grounded electrical outlet to avoid electrical shock.
C01
DANGER
To prevent electrical shock hazard, disconnect all power cables from the electrical outlet before
relocating the system.
D01
CAUTION:
A lithium battery can cause fire, explosion, or a severe burn. Do not recharge, disassemble, heat
above 100 degrees C (212 degrees F), solder directly to the cell, incinerate, or expose cell contents
to water. Keep away from children. Replace only with the part number specified for your system.
Use of another battery may represent a risk of fire or explosion.
The battery connector is polarized; do not attempt to reverse the polarity.
Dispose of the battery according to local regulations.
C9
DANGER
Do not attempt to open the covers of the power supply. Power supplies are not serviceable and
are to be replaced as a unit.
D02
xii EserverpSeries 615 Service Guide

Laser Safety Information
CAUTION:
This product may contain a CD-ROM, DVD-ROM, or laser module on a PCI card, which are class 1
laser products.
C30
Laser Compliance
All lasers are certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for class
1 laser products. Outside the U.S., they are certified to be in compliance with the IEC 825 (first edition
1984) as a class 1 laser product. Consult the label on each part for laser certification numbers and
approval information.
CAUTION:
All IBM laser modules are designed so that there is never any human access to laser radiation
above a class 1 level during normal operation, user maintenance, or prescribed service conditions.
Data processing environments can contain equipment transmitting on system links with laser
modules that operate at greater than class 1 power levels. For this reason, never look into the end
of an optical fiber cable or open receptacle. Only trained service personnel should perform the
inspection or repair of optical fiber cable assemblies and receptacles.
C25,
C26
Safety Notices xiii

xiv EserverpSeries 615 Service Guide

Data Integrity and Verification
IBM computer systems contain mechanisms designed to reduce the possibility of undetected data corruption
or loss. This risk, however, cannot be eliminated. Users who experience unplanned outages, system failures,
power fluctuations or outages, or component failures must verify the accuracy of operations performed and
data saved or transmitted by the system at or near the time of the outage or failure. In addition, users must
establish procedures to ensure that there is independent data verification before relying on such data in
sensitive or critical operations. Users should periodically check the IBM support websites for updated
information and fixes applicable to the system and related software.
xv

xvi EserverpSeries 615 Service Guide

About This Book
This book provides maintenance information that is specific to the Eserver pSeries 615 Models 6C3 and
6E3, as well as adapters and attached devices that do not have their own service information. It also
contains Maintenance Analysis Procedures (MAPs) that are not common to other systems. In this book,
the pSeries 615 Model 6C3 and Model 6E3 are hereafter referred to as the system.
MAPs that are common to all systems are contained in the RS/6000 Eserver pSeries Diagnostic
Information for Multiple Bus Systems.
This book is used by the service representative to repair system failures. This book assumes that the
service representative has had training on the system unit.
ISO 9000
ISO 9000 registered quality systems were used in the development and manufacturing of this product.
Highlighting
The following highlighting conventions are used in this book:
Bold Identifies commands, subroutines, keywords, files, structures, directories, and other items
whose names are predefined by the system. Also identifies graphical objects such as buttons,
labels, and icons that the user selects.
Italics Identifies parameters whose actual names or values are to be supplied by the user.
Monospace Identifies examples of specific data values, examples of text similar to what you might see
displayed, examples of portions of program code similar to what you might write as a
programmer, messages from the system, or information you should actually type.
Accessing Information
Documentation for the IBM Eserver pSeries is available online. Visit the IBM Eserver pSeries
Information Center at http://publib16.boulder.ibm.com/pseries/en_US/infocenter/base.
v To access the pSeries publications, click Hardware documentation.
v To view information about the accessibility features of Eserver pSeries hardware and the AIX operating
system, click AIX and pSeries accessibility.
References to AIX Operating System
This document may contain references to the AIX operating system. If you are using another operating
system, consult the appropriate documentation for that operating system.
This document may describe hardware features and functions. While the hardware supports them, the
realization of these features and functions depends upon support from the operating system. AIX provides
this support. If you are using another operating system, consult the appropriate documentation for that
operating system regarding support for those features and functions.
xvii

Related Publications
The following publications provide additional information about your system:
v The Eserver pSeries 615 Model 6C3 and Model 6E3 Installation Guide, order number SA38-0628,
contains information on how to set up and cable the system, install and remove options, and verify
system operation.
v The Eserver pSeries 615 Model 6C4 and Model 6E4 User’s Guide, order number SA38-0629, contains
information to help users use the system, use the service aids, and solve minor problems.
v The RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems, order number
SA38-0509, contains diagnostic information, service request numbers (SRNs), and failing function codes
(FFCs).
v The RS/6000 Eserver pSeries Adapters, Devices, and Cable Information for Multiple Bus Systems,
order number SA38-0516, contains information about adapters, devices, and cables for your system.
This manual is intended to supplement the service information found in the RS/6000 Eserver pSeries
Diagnostic Information for Multiple Bus Systems.
v The Site and Hardware Planning Guide, order number SA38-0508, contains information to help you plan
your installation.
v The System Unit Safety Information, order number SA23-2652, contains translations of safety
information used throughout this book.
v The PCI Adapter Placement Reference, order number SA38-0538, contains information regarding slot
restrictions for adapters that can be used in this system.
v The IBM Hardware Management Console for pSeries Installation and Operations Guide, order number
SA38-0590, contains information for operators and system administrators about how to install and use a
hardware management console to manage a system.
v The Hardware Management Console Maintenance Guide, order number SA38-0603-04, contains MAPS,
removal and replacement, error code, and parts information that helps trained service representatives
diagnose and repair the system.
Trademarks
The following terms are trademarks of International Business Machines Corporation in the United States,
other countries, or both:
v AIX
v Electronic Service Agent
v Eserver
v IBM
v LANstreamer
v PowerPC
v pSeries
Other
company, product, and service names may be trademarks or service marks of others.
xviii EserverpSeries 615 Service Guide