iCOMM State User manual

Printed 06/09 315985-000
Important Installation Notice: To reduce installation time and avoid multiple trips to and
from the job site gathering necessary tools and materials locate the following sections in the
Table of Contents and carefully review each section before installation begins:
• System Requirements
• Tool Requirements
• Material Requirements
• Installation Sequence
Have a copy of the Instruction Manual(s) for all the water heating appliances being
connected to the iCOMM™ remote monitoring system on hand before installation begins.
Instruction Manuals can be obtained at the manufacturer’s web site or by calling the
technical support phone number listed on the back cover of this manual.
iCOMM™ • 888 928-3702 • www.stateconnect.com
TM
Instruction Manual
TM
Remote Monitoring System

INTRODUCTION ........................................................... 1
System Operation & Features ................................. 1
Remote Monitoring - Internet ............................ 1
BACnet Compatibility ........................................ 1
Automated Service Notifications ....................... 1
Historical Data Graphs ...................................... 1
Estimated Operating Costs ............................... 1
Appliance Run Time.......................................... 1
iCOMM™ Compatible Appliances ........................... 2
iCOMM™ System Components .............................. 2
iCOMM™ System Limitations.................................. 2
Installer Qualifications ............................................. 2
Installation Reminder............................................... 2
Instruction Manuals ................................................. 2
INSTALLATION CONSIDERATIONS ............................ 3
System Requirements ............................................. 3
Tool Requirements................................................... 4
Material Requirements ............................................ 4
INSTALLATION SEQUENCE ........................................ 5
Pre Installation Internet Check .......................... 5
Order of Installation........................................... 5
BACnet Installation............................................ 5
COMMUNICATION MODULE INSTALLATION............. 6
Location Requirements............................................ 7
Kit Contents ............................................................. 7
Installation ............................................................... 8
Power Up Test ......................................................... 9
Service Note - CM Power Supply Test .............. 9
LEAK DETECTOR INSTALLATION............................. 10
Installation ............................................................. 10
Service Note - Alarms ..................................... 10
CONNECTING TANK TYPE WATER HEATERS.......... 11
Routing Network Cable To The CM ........................ 11
Single Appliance Networks.................................... 12
Connecting Gas Fired Water Heaters.................... 12
Connecting Electric Water Heaters........................ 14
Multiple Appliance Networks ................................. 16
Multiple Device Adapters - MDAs ................... 16
Multiple Appliance Network Guidelines........... 17
CM Communication Ports ............................... 17
MDA Connections ........................................... 18
MDA Connections - Gas Fired Water Heaters. 19
MDA Connections - Electric Water Heaters..... 19
Water Heater Networks ................................... 20
ALARM BOX INSTALLATION ...................................... 25
Installation.............................................................. 26
Wall Mounting.................................................. 26
Wiring .............................................................. 27
Connection & Wiring Diagrams ....................... 28
START UP .................................................................... 29
Final Installation Checks ........................................ 29
Establish The Network ........................................... 29
Assign Network Addresses .................................... 30
Establish Internet Connection ................................ 32
Registration............................................................ 33
Display Button Operation ....................................... 34
Silencing The Alarm ........................................ 34
CONNECTING BACNET.............................................. 35
Supported Water Heating Appliances .................... 35
Hardware Interface ................................................ 36
BACnet Cable Max Length & Termination ....... 36
BACnet Cable Connections............................. 37
BACnet MS/TP Network Address .......................... 38
Changing BACnet MS/TP Network Address ... 38
BMS Mode Only..................................................... 41
TROUBLESHOOTING ERROR MESSAGES .............. 42
No Units Found ...................................................... 42
No Network Found ................................................. 43
Limited Network ..................................................... 44
No Connection ....................................................... 45
Water Detected ...................................................... 46
Unit # Low Temp Alarm.......................................... 47
Unit # In Fault......................................................... 48
APPENDIX ................................................................... 51
Internet Communications Strategy......................... 51
Frequently Asked Questions.................................. 51
Wireless Network Guidelines ................................. 53
Wireless Network Technology ......................... 53
Recommended Router & Adapter† ................. 53
GLOSSARY.................................................................. 54
TERMS AND CONDITIONS ......................................... 55
iCOMM™ Instruction Manual
TABLE OF CONTENTS

INTRODUCTION
1
INTRODUCTION
This manual provides installation, operational and set up instructions for the iCOMM™
remote monitoring system hardware. In this manual the terms “Appliance,” “Unit” and
“Device” are synonymous with tank type water heaters.
SYSTEM OPERATION & FEATURES
Remote Monitoring - Internet
The iCOMM™ system allows users to remotely monitor operational and diagnostic
information of iCOMM™ compatible water heating appliances. Appliances are connected to
the iCOMM™ system’s CM (communication module - page 6) and the CM is connected to
the Internet. Users log on to a secure web site maintained by the appliance manufacturer to
monitor appliances.
Operational and diagnostic information accessible through the appliance’s control system
locally can be viewed remotely from any location that has Internet access.
BACnet Compatibility
In addition to web based monitoring iCOMM™compatible water heating appliances will be
able to communicate with BACnet compliant supervisory controls and building management
systems through the iCOMM™ system’s CM - see page 31.
Automated Service Notifications
The iCOMM™ system can automatically notify selected employees and service personnel
via email and/or cellular phone text messages whenever operational problems or user
defined Alert Conditions occur. Operational problems and conditions that can initiate an
Automated Service Notification include:
• Fault/error/lock out conditions declared by any connected water heating appliance.
• Water leaks detected by the iCOMM™ system Leak Detector component (page 10).
• Low Water Temperature Alarm (settings for this feature are made on iCOMM™ web site).
• Various user defined Alert Conditions such as maximum cycle count, run time, elapsed
time, heating time and communication failures (settings for this feature are made on
iCOMM™ web site).
Historical Data Graphs
Graphs showing operational data such as system temperature and run time for a water
heating appliance during user defined time periods are calculated and displayed online.
Estimated Operating Costs
Estimated utility costs savings (compared to standard 80% thermally efficient products) are
calculated and displayed on the iCOMM™ web site for each connected appliance.
Appliance Run Time
Appliance run time (wear) data is collected and displayed online. This data can be used to
implement planned replacement policies and to forecast and budget for replacement costs.
This can help minimize lost income due to unexpected equipment failure.

2
INTRODUCTION
ICOMM™ COMPATIBLE APPLIANCES
These include the tank type water heaters listed inTable 2 on page 11.
ICOMM™ SYSTEM COMPONENTS
The iCOMM™ system is comprised of four major components:
1 Communication Module or “CM” - see page 6.
2 Leak Detector - water leak detection device - see page 10.
3 Multiple Device Adapter or “MDA” - see page 16.
4 Alarm Box - optional system component - see page 21.
ICOMM™ SYSTEM LIMITATIONS
• The iCOMM™ system does not allow users to adjust or change appliance settings from
the iCOMM™ web site.
• The BACnet wiring terminal on the CM (Figure 2 on page 6) allows BACnet compliant
supervisory controls to monitor and control some appliance settings - see page 31.
• The iCOMM™ system does not include Internet service. System users must provide
“always on” Internet access through their own ISP (Internet Service Provider).
• The iCOMM™ system does not include a computer. System users must provide their own
computers to monitor connected appliances.
• See the Disclaimer of Consequential Damages in the Terms And Conditions section on
page 51.
INSTALLER QUALIFICATIONS
If you are not qualified, licensed and/or certified as required by the authority having
jurisdiction to perform a given task do not attempt to perform any procedures described in
this manual. If you do not understand the instructions given in this manual or do not feel
confident in your abilities to perform a given task do not attempt to perform any procedures
outlined in this manual.
INSTALLATION REMINDER
When performing any procedure outlined in this manual consider the cables, wiring and
connectors between components. Perform a close visual inspection of all cables, wiring and
connectors. Ensure all cable plugs and wiring are connected properly. Ensure wiring and
cables are routed and secured properly to provide adequate strain relief to avoid accidental
disconnection or damage.
INSTRUCTION MANUALS
Have a copy of the Instruction Manual(s) that came with the appliance(s) for each connected
appliance before starting the installation. Instruction Manuals can be obtained at the
manufacturer’s web site or by calling the technical support phone number listed on the
appliance labeling and the back cover of this manual.

INSTALLATION CONSIDERATIONS
3
INSTALLATION CONSIDERATIONS
SYSTEM REQUIREMENTS
1 Local “always on” Internet access such as a cable broadband or DSL service to the iCOMM™
system’s CM (communication module) - see page 6.
• Local Internet service must be provided to the CM’s LAN PORT via a field supplied Category 5
network cable with a RJ45 male plug end - see Figure 2 on page 6. This cable is not included with
the iCOMM™ system hardware.
• Local Internet service must use DHCP servers/routers and assign an IP address to the CM
automatically.
• Local Internet service must allow access to the iCOMM™ web site at: www.stateconnect.com
Network security/firewalls must not prevent the CM from accessing this web site.
2 Available 120 VAC outlet(s). A field supplied 120 VAC power strip or outlet multiplier may be
necessary to provide power for the iCOMM™ components. Field supplied extension cords may
also be necessary to bring power to the iCOMM™ components.
• One available socket at a 120 VAC wall outlet for the iCOMM™ system’s CM for all installations.
• If the optional Alarm Box (page 21) is being installed a second 120 VAC socket will be needed.
• Field supplied wireless network adapters may also require a 120 VAC socket for power.
3 Multiple Device Adapters - MDAs
• MDAs (multiple device adapter - see page 16) are required for each “tank type” water heater on all
Multiple Appliance Networks - networks with more than one water heating appliance connected.
MDAs are an accessory component that is ordered separately. Determine how many “tank type”
water heaters will be connected on all Multiple Appliance Networks. Order one MDA for each tank
type water heater before the installation begins - see Figure 1.
Figure 1
Tank Type
Water
Heater
SINGLE
PORT
MULTI
PORT
Tank Type
Water
Heater
SINGLE
PORT
MULTI
PORT
Tank Type
Water
Heater
MDAMDA
CM
Single Appliance Network Multiple Appliance Network
MDA (multiple device adapter)
not required when only one
tank type water heater is
connected.
(communication module)
MDAs (multiple device adapter)
required for each tank type
water heater when more than
one appliance is connected.

4
INSTALLATION CONSIDERATIONS
TOOL REQUIREMENTS
• Manufacturer’s Instruction Manual(s) that came with the appliance for all water heating appliances
being connected to the iCOMM™ system. Instruction Manuals are necessary to locate
components and for instructions on how to navigate the control system menus for each appliance.
Instruction Manuals can be obtained at the manufacturer’s web site or by calling the technical
support phone number listed on the appliance labeling and the back cover of this manual.
• Laptop Computer - Internet ready/capable portable computer - used to verify LAN connectivity to
the iCOMM™ web site and configure wireless adapters when used.
• All tools common and necessary for the installation and service of electrical hardware, network
and phone communication systems including hand tools such as short/long screw drivers, wire
strippers, hammer, torpedo level, measuring tape and a 6 foot ladder.
• Portable electric drill and the following drill bits:
• Standard metal/wood drill bit set including1/8” to 1/2” bits.
• 3/8 inch standard drill bit - for sheetrock wall mounting of CM (communication module).
• 3/8 inch masonry drill bit - for brick/concrete wall mounting of CM.
• 3/8” metal cutting drill bit to drill pilot hole for 1/2” electrical knockout cutter.
• 1/2” electrical knockout punch/die - Greenlee model GRE14722P or equivalent.
• Network (Cat 5) cable tester - recommend Fluke MT-8200-49A or equivalent.
• RJ45 plug crimping tool - recommend AMP model 3–231652–0 or equivalent professional grade
ratchet type crimp tool.
• Volt-Ohm Multi Meter - recommend Fluke 187, UEI model DL289, Fieldpiece HS36 or equivalent.
MATERIAL REQUIREMENTS
• One Cat 5 cable to connect local Internet service to the CM’s LAN PORT - see Figure 2 on page 6.
• If the CM will be connected to a BACnet MS/TP network a BACnet cable long enough to reach
between the CM’s BACnet terminal strip and the local BACnet connection point will be needed.
• A 120 VAC power strip or 120 VAC outlet multiplier may be required if there are not enough 120
VAC outlets available. This is not included with any iCOMM hardware and is to be provided by
customer if needed.
• Bulk (spooled) Category 5 network cable.
• RJ45 male network plugs.
• Additional wire tie wraps (10” to 12” length). Wire ties are included with component hardware kits.
Additional/longer wire ties may be needed to complete the installation. These are available at local
electrical supply stores and home centers.
• Additional 3/4” adhesive wire tie mounts. Wire tie mounts are included with component hardware
kits. Additional wire tie mounts may be needed to complete the installation. These are available at
local electrical supply stores and home centers.
• Additional wall anchors & screws suitable for sheetrock, concrete or brick walls. Anchors are
included with component hardware kits. Additional wall anchors may be needed to complete the
installation. These are available at local hardware stores and home centers.

INSTALLATION SEQUENCE
5
INSTALLATION SEQUENCE
Every installation will require the installation of a CM (communication module - see page 6)
and the connection of at least one water heating appliance - see page 11.
One Leak Detector component is included with the CM and should be installed on the
equipment room floor - see page 10.
The Alarm Box (an optional component) will need to be installed if the customer has ordered
one - see page 21.
Optionally the iCOMM™ system’s CM can be connected to a BACnet compliant supervisory
control or building management system see the BACnet installation note below and the
BACnet installation section beginning on page 31.
This Instruction Manual provides step by step installation instructions for all of the above
iCOMM™ components and features. This manual also provides instructions for connecting
water heating appliances to the iCOMM™ network. The Order of Installation below shows
the general order in which an iCOMM™ remote monitoring system will be installed.
Pre Installation Internet Check
To avoid delays during Start Up ensure all the System Requirements on page 3 have been met. It is
the responsibility of the customer (not the appliance/iCOMM™ manufacturer or the installing
contractor) to ensure all system requirements are met prior to installation. Internet connectivity to the
iCOMM™ web site is a commonly overlooked requirement. Perform the following Internet connection
test to ensure this requirement has been met:
1 Connect an Internet ready portable (laptop/notebook) computer to the customer provided/
required Internet access point (male RJ45 cable) and navigate to the iCOMM™ web site at
www.stateconnect.com using the computer’s browser software.
If the computer is able to connect to the iCOMM™ web site continue with the installation. If the
computer is unable to connect to the iCOMM™ web site advise the customer (building/business
owner) immediately so they can take steps to provide Internet access to the iCOMM™ web site
as soon as possible.
Order of Installation
1 Install the CM (communication module) - see page 6.
2 Install the Leak Detector component - see page 10.
3 Connect any tank type water heaters that will be monitored to the network - see page 11.
4 Install the optional Alarm Box component if present - see page 21.
5 Start up the iCOMM™ system and register all connected appliances - see page 25.
BACnet Installation
1 Notify the customer (building/business owner) when the iCOMM™ system installation is
complete so they can schedule to have the iCOMM™ system’s CM connected to their BACnet
compliant building management system - see page 31.
Connection and configuration of the CM and appliances on the customer’s building management
system should only be performed by the customer’s BACnet administrator.

6
COMMUNICATION MODULE INSTALLATION
COMMUNICATION MODULE INSTALLATION
The CM (communication module) is the heart of the iCOMM™ remote monitoring system -
see Figure 2. The CM connects to the Internet and transmits operational and diagnostic data
between the water heating appliances connected to it and the iCOMM™ web site.
Display
Button
(page 30)
Figure 2
Front Edge
iCOMM™ System CM (communication module)
Right Edge
Front View
LAN
Port
Internet
(page 28)
MULTI
Port
(page 17)
BACnet
Terminal Strip
(page 31)
SINGLE
Port
(page 11)
Leak Detector
Terminal Strip
(page 10)
5 VDC
Power
Supply
(page 9)
N/A
To Be
Removed
Alarm Box
Terminal Strip
(page 21)

COMMUNICATION MODULE INSTALLATION
7
LOCATION REQUIREMENTS
Choose a location to install the CM that meets the requirements below. See the System
Requirements on page 3 also.
• Must be wall mounted indoors (wall mount anchors/screws included).
• Must not be exposed to moisture.
• Must not be exposed to temperatures above 122°F (50°C) or below 32°F (0°C).
• Location must have a field supplied Cat 5 network cable with a male RJ45 plug end that provides
“always on” Internet access. Internet access must allow the CM to connect to the iCOMM™ web
site on the Internet. See System Requirements on page 3.
• Location that can be easily accessed.
• Location must have a 120 VAC outlet nearby.
• Location must permit the routing of network cables and accessory wiring to the CM.
KIT CONTENTS
The CM (communication module) installation kit comes with the items listed in Table 1.
Ensure all these parts are present before you begin the installation.
TABLE 1
Item Quantity Description
1 1 CM (communications module)
2 1 5 VDC Power Supply (plug in transformer)
3 2 Nylon Toggle Anchor
4 2 Mounting Screw
5 5 Wire tie mounts 3/4” (square adhesive/screw mounts)
65Wiretiewraps
71
†Category 5 network cable (25 feet)
†. For connecting the first water heating appliance to the CM. Longer cables can be obtained from
local computer stores/home centers or fabricated at the job site if needed.
8 1 Splitter – T Adaptor (Category 5 cable splitter)
9 1 Universal Knockout Bushing
10 1 Leak Detector
11 2 Adhesive Velcro strips
12 1 Installation Instructions
13 1 Registration Form
14 25 feet 18/2 SJ wire (for Leak Detector)