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Frequently Aask Questions (FAQ)
Q: Capture card, driver, application and input source are all ready,
but the recorded video is not displayed or displayed incorrectly.
A: In this situation, a H.264 video codec must be installed to display
the recorded video -- the ffdshow codec for example.
Q: How to know the current DirectX version used on the system?
A: In Windows, start Run and type ‘dxdiag’, then press Enter. You
can find the current version in DirectX Diagnostic Tool window.
Q: How to obtain the latest drivers?
A: Please go to http://www.ieiworld.com/. You can always find and
download the latest driver from the “Support” page.
Q: How to play the encoding file?
A: The encoding file is in H.264 format. You need to use a media
player or codec that supports H.264 format, such as VLC,
ffDShow, etc.
Q: Where are the AP & SDK & sample code?
A: AP & SDK & sample code are in the folder which you specify when
installing AP. The default path is C:\ IEI HD Capture AP.