IHP CAPELLA 33 User manual

33" and 36" Electric Fireplaces
P/N 900974-00 Rev. NC 06/2019
MODELS
33" AND 36" ELECTRIC FIREPLACES
This manual will enable you to obtain a safe, efficient and dependable
installation and operation of your electric fireplace. Please read and
understand these instructions before beginning your installation.
Do not alter or modify this fireplace or its components under any circum-
stances. Any modification or alteration of the fireplace system, including
but not limited to the fireplace and accessories, may void the warranty,
listings and approvals of this system and could result in an unsafe and
potentially dangerous installation.
IMPORTANT! IF OPTIONAL GLASS DOORS ARE PURCHASED, TO
ASSURE PROPER ALIGNMENT, INSTALL THIS FIREPLACE IN A
SQUARE AND PLUMBCONDITION, USING SHIMSAS NECESSARY
AT SIDES. THIS APPLIANCE IS MOUNTED ON RUBBER FEET TO
ENSURE ADEQUATE AIR CIRCULATION BENEATH FIREPLACE.
DO NOT BLOCK AIRFLOW AT THE BOTTOM AIR INTAKES.
A French manual is available upon request. Order P/N 900974-01
Ce manuel d’installation est disponible en francais, simplement en
faire la demande. Numéro de la pièce 900974-01.
INSTALLATION AND
OPERATION INSTRUCTIONS
Report # C1482763
CAPELLA 33 ERT3033 MPE-33-3
CUS
®
DRAFT
06/18/2019
CAPELLA 36 ERT3036 MPE-36-3
P900974-00
INSTALLER: Leave this manual with the appliance
CONSUMER: Retain this manual for future reference
INSTALLATEUR : Laissez cette notice avec l’appareil.
CONSOMMATEUR : Conservez cette notice pour con-
sultation ultérieure.
FOR YOUR SAFETY
DO NOT STORE OR USE GASOLINE OR OTHER FLAMMABLE
VAPORS AND LIQUIDS IN THE VICINITY OF THIS OR ANY OTHER
APPLIANCE.
IHPelectric fireplacesare designedfor useas adecorativeappli-
ance and/or as a supplemental heater. They are not intended
for continuous use as a primary heat source.

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900974-00NC 06/2019
CAUTION
This appliance is mounted on
rubber feet. The purposeofthese
feet is to ensure adequate air
circulation beneaththefireplace.
Do not remove these feet. Do not
install the fireplace directly onto
a carpet, rug, furniture or similar
surfaces, which could hinder or
block the airflow.
ANY REPAIRS TO THIS FIREPLACE
SHOULD BE PERFORMEDBY AQUALIFIED
SERVICE TECHNICIAN.
UNDER NO CIRCUMSTANCES SHOULD
THIS FIREPLACE BE MODIFIED. PARTS
HAVING TO BE REMOVED FORSERVICING
MUST BE REPLACED PRIOR TO OPERAT-
ING THE FIREPLACE AGAIN.
DO NOT USE THIS APPLIANCE OUT-
DOORS. DO NOT EXPOSE FIREPLACE TO
THE ELEMENTS (SUCH AS RAIN, ETC.).
THIS APPLIANCE IS NOT INTENDED FOR
USE IN BATHROOMS, LAUNDRY AREAS
OR SIMILAR INDOOR LOCATIONS.
NEVER LOCATE THIS APPLIANCE WHERE
IT COULD FALL INTO A BATHTUB OR
OTHER WATER CONTAINER.
DO NOT RUN ELECTRICAL WIRING OR
POWER CORD UNDER CARPETING. OR
COVER WITH THROW RUGS, RUNNERS
OR SIMILAR MATERIALS.
FOR 120 VAC POWER CORD AVOID THE
USE OF AN EXTENSION CORD BECAUSE
THE EXTENSION CORD MAY OVERHEAT
AND CAUSE A RISK OF FIRE. HOWEVER,
IF YOU HAVE TO USE AN EXTENSION
CORD, THE CORD SHALL BE NO. 14
AWG MINIMUM SIZE AND RATED NOT
LESS THAN 1800 WATTS, 15 AMPS. THE
EXTENSION CORD MUST BE A THREE
CONDUCTOR SHEATH CABLE WITH
GROUNDING TYPE PLUG AND CORD
CONNECTION.
THIS APPLIANCE HAS HOT AND ARCING
OR SPARKING PARTS INSIDE. DO NOT
USE IT IN AREAS WHERE GASOLINE,
PAINT OR FLAMMABLE LIQUIDS ARE
USED OR STORED.
THIS FIREPLACE SHOULD NOT BE USED
AS A DRYING RACK FOR CLOTHING, NOR
SHOULD CHRISTMAS STOCKINGS OR
OTHER DECORATIONS BE HUNG NEAR IT.
USE THIS APPLIANCE ONLY AS
DESCRIBED IN THIS MANUAL. ANY
OTHER USE IS NOT RECOMMENDED BY
THE MANUFACTURER AND MAY CAUSE
A FIRE, ELECTRIC SHOCK OR INJURY
TO PERSONS.
IF APPLIANCE IS TO BE DISCONNECTED,
TURN OFF CONTROLS FIRST.
DO NOT INSERT OR ALLOW FOREIGN
OBJECTS TO ENTER ANY VENTILATION
OR EXHAUST OPENING, AS THIS MAY
CAUSE AN ELECTRIC SHOCK, FIRE, OR
DAMAGE TO THE APPLIANCE.
SAVE THESE INSTRUCTIONS.
IMPORTANT SAFETY AND
WARNING INFORMATION
READTHISMANUALINITSENTIRETY
AND UNDERSTAND THESE RULES
TO FOLLOW FOR SAFETY.
TO PREVENT A POSSIBLE FIRE, DO NOT
BLOCK AIR INTAKES OR EXHAUSTS IN
ANY WAY. DO NOT USE NEAR SOFT
SURFACES, LIKE A PILLOW, WHERE
OPENINGS MAY BECOME BLOCKED.
THIS APPLIANCE MAY BECOME HOT
WHEN IN USE. TO AVOID BURNS, DO NOT
LET BARE SKIN TOUCH HOT SURFACES.
KEEP COMBUSTIBLE MATERIALS, SUCH
AS FURNITURE, PILLOWS, BEDDING,
PAPERS, CLOTHES AND CURTAINS AT
LEAST 3 FEET (1 METER) FROM THE
FRONT OF THIS APPLIANCE.
DO NOT OPERATE ANY HEATER WITH
DAMAGED WIRING OR CONNECTORS,
OR AFTER THE APPLIANCE MALFUNC-
TIONS, OR IF IT HAS BEEN DROPPED OR
DAMAGED IN ANY WAY.
WARNING
If the information in this manual
is not followed exactly, an elec-
trical shock or fire may result
causing property damage, per-
sonal injury or loss of life.
IMPORTANT
Before starting your fireplace
installation, read this instal-
lation and operation manual
very carefully to ensure you
understand it completely and in
entirety. Failure to follow these
instructions may result in a pos-
sible electric shock, fire hazard
and/or injury or property damage
and will void the warranty.
CAUTION
Extreme caution is necessary
when any heater is used by or
near children or invalids and
whenever the heater is left oper-
ating and unattended.
WARNING
To prevent contact with sagging
or loose insulation, the appliance
mustnot beinstalledagainstvapor
barriers or exposed insulation.
Localizedoverheatingcouldoccur
and a fire could result. Insulation
and a vapor barrier should be
placed a minimum of 2 inches
from the appliance.
IMPORTANT
Cold climate installation recom-
mendation: when installing this
fireplace against anon-insulated
exterior wall or chase, it is
mandatory that the outer walls
be insulated to conform to appli-
cable insulation codes.
IMPORTANT
These fireplaces are designed
assupplementalheaters.There-
fore, it is advisable to have an
alternate heat source when
installed in a dwelling.
WARNING
This product can expose you
to chemicals including Carbon
Black, which is known to the
State of California to cause
cancer, and Bisphenol A (BPA),
which is known to the State of
California to cause birth defects
or other reproductive harm. For
more information go to www.
P65Warnings.ca.gov

WARNING
Do not install or operate this fireplace
through a switch wired in the 120 VAC or
240VAC circuits. The onlyapproved wiring
for a switch is through the low voltage
circuit (24 VAC) as shown on Page 15.
NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE.
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CONGRATULATIONS!
In selecting this Innovative Hearth Products (IHP) electric fireplace, you have chosen
the finest and most dependable fireplace found anywhere. A beautiful and prestigious
addition to the finest homes.
Please read and carefully follow all of the instructions found in this manual. Please
pay special attention to the safety instructions provided in this manual. The instruc-
tions included here will assure that you have many years of dependable and enjoyable
service from your product.
TABLE OF CONTENTS
Important Safety Information............Page 2
Packaging List...................................Page 3
Introduction ......................................Page 3
General Information ..........................Page 3
Locating Fireplace.............................Page 3
Tools/Supplies Required .................. Page 3
Framing Specifications..................... Page 4
Fireplace Specifications.................... Page 4
Clearances ....................................... Page 6
Pre-installation................................. Page 6
Installation Steps ............................. Page 6
Electrical Connections...................... Page 7
Final Finishing.................................. Page 7
Break-In Period................................ Page 7
Control Panel Operation................... Page 7
Remote Control Operation ............... Page 8
Maintenance..................................... Page 9
Wiring Diagrams.............................. Page 11
Troubleshooting ............................... Page 16
Replacement Parts........................... Page 17
Optional Accessories........................ Page 19
Warranty Certificate.......................... Page 21
Please read and understand these
instructions before installing, operating,
or servicing this product.
INTRODUCTION
This Electric Fireplace is designed for
residential applications to be framed in as
a zero clearance fireplace.
This appliance has been tested in accor-
dance with UL 2021 and CSA C22.2 No.
46-M198 standards for fixed and location
dedicated electric room heaters.
Installation must conform to local codes.
In the absence of local codes, electrical
wiring and grounding must comply with
the National Electrical Code ANSI/ NFPA
70 - latest edition. In Canada, the current
CSA C22-1 Canadian Electrical Code - latest
edition.
GENERAL INFORMATION
Power Supply Wire Specifications
120 Volt, 60 Hz, 1500 Watts:
(ref. Page 11)
Hard Wire Connection - Use two conductor,
non-metallic sheath cable with ground wire
(total three wires) for the incoming power
supply. The wire used must conform to local
and national electrical codes for the specified
power consumption rating. See Table 1.
240 Volt, 60 Hz, 3000 Watt:
(ref. Page 12)
Use three conductor, non-metallic sheath cable
with ground wire (total four wires) for the
incoming power supply. The wire used must
conform to local and national electrical codes
for the specified power consumption rating.
See Table 1.
Figure 1
LOCATING YOUR IHP ELECTRIC
FIREPLACE
Your new fireplace may be installed into exist-
ing framing or built into a wall (see Figure 1).
When choosing a location foryour new fireplace,
ensure that the general instructionsare followed.
Also, for the best effect, install the fireplace
out of direct sunlight and away from overhead
lighting. See Figure 1.
fireplace shown in gray.
TOOLS AND BUILDING SUPPLIES
NORMALLY REQUIRED
TOOLS:
Phillips Screwdriver
7/16" Socket Drive
Hammer
Saw And/or Saber Saw
Level
Measuring Tape
Plumb Line
Electric Drill And Bits
Pliers
Square
Gloves
IMPORTANT NOTE: This fireplace system
is not difficult to install. However, in the
interestofsafety,it isrecommended thatthe
installer be a qualified or certified “trades-
man” familiar with commonly accepted
fireplace installation and safety techniques
as well as prevailing local codes.
BUILDING SUPPLIES:
Framing Materials
Wall Finishing Materials
Caulking Materials
(noncombustible)
Top View Showing Approved
Room Locations of Fireplace
PACKAGING LIST
This assembled Electric Room Heater is pack-
aged with:
• One accessory package located in the
firebox, containing;
1. One Installation and Operation Manual.
2. One Remote Control.
Wall Thermostat Wire Gage
Voltage Wire Gage
5 VOLTS 18 GAGE
Power Supply Wire Gage
Voltage Wire Gage Fuse
120 V 14 GA. 15 AMP
240 V 14 GA. 20 AMP
Table 1
Wall Thermostat Kit
(optional kits, see Page 19)
Low voltage wire is provided for the wall switch
connection. The wires gage requirements are
shown on Table 1.

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FRAMING SPECIFICATIONS
33" MODELS
34-1/2"
(876 mm)
21-1/8 "
(537 mm)
14-7/8"
(378 mm)
5-1/8 "
(130 mm)
33 "
(838 mm)
2-1/4 "
(55 mm)
29-3/4 "
(754 mm)
32 "
(812 mm)
Front View
Top View
Right Side
Left Side
13-3/4"
(350 mm)
5-1/4 "
(134 mm)
24-1/2"
(
622 mm )
27-1/2 "
(700 mm)
21-1/8 "
(537 mm)
Electrical Access
Cover
Power Cord
Electrical Access
FIREPLACE SPECIFICATIONS
Front View
Side View
36-1/4 "
(921 mm)
25-5/8 "
35-1/4 "
(651 mm)
(895 mm)
51-1/4 "
(1302 mm)
32 "
(812 mm)
4 "
(102 mm) 15-1/8 "
(384 mm)
Corner View
Electrical
(left side)
Junction
Box
Electrical
Junction
Box
35-1/4 "
(895 mm)
Figure 2A
Figure 2B
NOTE: Framing dimensions are calculated for a nailing flange depth of 1/2"
Thermostat
Access Cover

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5
FRAMING SPECIFICATIONS
37-5/8"
(954 mm)
24 "
(610 mm)
14-7/8"
(378 mm)
5-1/8 "
(130 mm)
36 "
(914 mm)
2-1/4 "
(55 mm)
29-3/4 "
(754 mm)
32 "
(812 mm)
Front View
Top View
Right Side
Left Side
Electrical Access
13-3/4"
(350 mm)
5-1/4 "
(134 mm)
24-1/2"
(622 mm)
27-1/2 "
(700 mm)
21-1/8 "
(537 mm)
Electrical Access
Cover
Power Cord
FIREPLACE SPECIFICATIONS
Front View
Side View
37-1/2 "
(945 mm)
26-1/2 "
38-5/8 "
(668 mm)
(981 mm)
52-3/4 "
(1339 mm)
32 "
(812 mm)
4 "
(102 mm) 15-1/8 "
(384 mm)
Corner View
Electrical
(left side)
Junction
Box
Electrical
Junction
Box
38-3/4 "
(984 mm)
Figure 3A
Figure 3B
NOTE: Framing dimensions are calculated for a nailing flange depth of 1/2"
900974-00NC 06/2019
36" MODELS
Thermostat
Access Cover

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Mantel Clearance: Combustibleand Non-com-
bustible mantels may be installed at any height
above the top of the face of fireplace.
Hearth Protection: A hearth is not mandatory,
but it is recommended for aesthetic purposes.
Secure the hearth extension to the floor to
prevent possible shifting. Do no block the air-
flow beneath the appliance (read the following
WARNING).
33" MODELS:
Model: CAPELLA 33
Model: ERT3033
Model: MPE-33-3
Description: Electric Fireplace,
33” Radiant
Shipping Weight: 81 lb.'s (36.75 KG)
Packaging:
41” x 17-3/4” x 33-1/2”
(1040 mm x 451 mm x 850 mm)
14.1 cu. ft.
Power Requirements:
(120 Volt, 60 Hz.)
Rated Wattage - 1500 Watts
Amperage - 13.33 Amps
(240 Volt, 60 Hz.)
Rated Wattage - 3000 Watts
Amperage - 12.5 Amps
Blower CFM: 83 CFM
(120 V): 5,461 BTU/HR
(240 V): 10,239 BTU/HR
36" MODELS:
Model: CAPELLA 36
Model: ERT3036
Model: MPE-36-3
Description: Electric Fireplace,
36” Radiant
Shipping Weight: 90 lb.'s (41 KG)
Packaging:
44-3/4” x 19-1/2” x 34-1/4”
(1135 mm x 495 mm x 870 mm)
17.30 cu. ft.
Power Requirements:
(120 Volt, 60 Hz.)
Rated Wattage - 1500 Watts
Amperage - 13.33 Amps
(240 Volt, 60 Hz.)
Rated Wattage - 3000 Watts
Amperage - 12.5 Amps
Blower CFM: 83 CFM
(120 V): 5,461 BTU/HR
(240 V): 10,239 BTU/HR
FIREPLACE SPECIFICATIONS Ensure that there is a minimum of 8" of the
service cable for connection to the junction
box on the fireplace.
- Loosen four screws to remove the junction
box cover plate.
- Disconnect and remove the 120 Volt power
cord from the fireplace wires.
- Position the fireplace into the framed-in
opening. Attach fireplace to frame using
nailing flanges provided.
- Complete the wiring to the fireplace as
shown on Page 11.
- Place all wire connectorsinside the junction
box.
- Attach junction box cover plate with four
screws.
240 Volt Connections - Ensure that there is
a minimum of 8" of the service cable for con-
nection to the junction box on the fireplace.
- Loosen four screws to remove the junction
box cover plate.
- Disconnect and remove the 120 Volt power
cord from the fireplace wires.
- Position the fireplace into the framed-in
opening. Attach fireplace to frame using
nailing flanges provided.
- Complete the wiring to the fireplace as
shown on Page 12.
- Place all wire connectorsinside the junction
box.
- Attach junction box cover plate with four
screws.
The fireplace wires L1, L2, N, N1, N2 and
G are attached to the rear of the junction
box cable clamp for easy access.
3. Wire a dedicated, properly fused circuit with
an Amp rating for the appropriate voltage
(120 V - 15 Amps or 240 V - 20 Amps).
A dedicated circuit is required to prevent
overloading a house circuit in cases of having
multiple appliances on the same circuit.
Use an outlet that is protected by a ground
fault circuit interrupter where required by
electrical code.
4. Perform a function test. See Manual Control
Panel Operation on Page 7 and Remote
Control Operation on Page 8.
Clearances
Sides 0 inches - 0 mm
Floor 0 inches - 0 mm
Top 0 inches - 0 mm
Table 2
WARNING
This appliance is mounted on
rubber feet to ensure adequate
air circulation beneath fireplace.
Do not block airflow at the bottom
air intakes.
MINIMUM CLEARANCES TO COMBUS-
TIBLES
This appliance is a zero-clearance design and
is approved to be framed in with combustible
materials (up to the edge of the appliance).
A drywall lip at the top of the fireplace and 4
nailing flanges on the sides of the appliance is
provided to facilitate installation.
PRE-INSTALLATION
Before You Start
Check appliance for any concealed damage.
DETAILED INSTALLATION STEPS
1. Complete the framing opening to the dimen-
sions specified in Figures 2 A/B and 3 A/B.
2. Prepare the connections to power source:
120 Volt Connections - Locate the power
cord on the left side of the unit and connect
it to the outlet installed during the framing
(see Figures 2 A/B and 3 A/B).Verify that
the power to the receptacle is off.
Hard wired installation:

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7
MANUAL CONTROL PANEL OPERATION
(refer to Figure 4)
Once this appliance has been properly installed
and connected to the power supply as defined
in this manual, it is ready to operate.
NOTE: Ensure the circuit breakers for the power
supply are turned on.
This appliance can be operated either from the
manual control panel (see Figure 4)or by using
the remote control.
The manual controls are located on the firebox
floor on the front left (see Figure 4). If an
optional glass enclosure is installed, it must
be removed to access.
Main Power ON/OFF Switch
When the main power switch is turned on,
power is supplied to the fireplace. This switch
must be on for all other switches to operate.
Plug in the power plug and move the rocker
switch to the "ON" position and one audible
beep will be heard that verifies that the power
is connected. The fireplace is in standby mode
until power switch is turned on.
Press the “ ” key once, the heater is in High
temperature mode, two groups of heater is ON
at 1500W. The indication will display red color.
Press the “ ” key twice, the heater is in Low
temperature mode, one group of heater is ON at
750W. The indication will display in blue color.
Press the “ ” key three times, the indication
will display in purple color, the heater is working
on “auto” mode. Fireplace will auto setting the
room temperature at 77° F (25° C). When the
room temperature rises above 77°F (25° C), the
heater will cycle off; when the room temperature
drops below 72° F (22° C), the heater will turn
on automatically.
Press the “ ” key four times, the heater will
turn OFF;
Press the “ ” key to control the flame, ember
bed and ceiling light brightness, 4 brightness
levels, from the most brightnessto dim, multiple
times to cycle through the brightness levels
and OFF.
Figure 4 - Manual Control Panel (located on fireplace floor)
Main Power ON/OFF Switch
On Off
Heat Flame Heater Power
900974-00NC 06/2019
WARNING
Electrical wiring must comply
with local building codes and
other applicable regulations to
reduce the risk of fire, electrical
shock and injury to individuals.
IMPORTANT
Any electrical re-wiring of this
appliance must be done by a
qualified electrician.
WARNING
Do not use this fireplace if any
part of it has been underwater.
Immediately call a qualified
service technician to inspect the
fireplace and replace any part of
the electrical system which has
been under water.
FINAL FINISHING
Materials such as brick and tile can be extended
down to the top of the fireplace. Do not extend
down, covering the outlet or glass enclosure
panel (optional kit).
There are a wide variety of “finished looks” for
these fireplaces.
Accent Trim Installations
An optional accent trim kit is available from your
dealer (see Page 19). These options give the
appliance an attractive finished look.
Hearth
An aesthetically pleasing fireplace hearth can
be installed, if desired (see hearth protection
on Page 6).
BREAK-IN PERIOD
During the first few initial uses of this heater,
there may be a release of aslight, harmless odor.
This odor is a normal occurrence caused by the
initial heating of the internal heating elements
and should not reoccur.
ELECTRICAL CONNECTIONS
Refertothe electrical diagramson Pages11-15.

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8
REMOTE CONTROL OPERATION:
Figure 5 - Remote Control
OPERATION:
1. Plug in the power plug, turn on the power
switch, you can hear the buzzer "beep" once,
that means the poweris connected. Press the
“ ”key: flame and ember bed LED lights
are in the brightest level, the flame colors
blue and yellow, ember bed is red, ceiling
light is orange, the heating system is in OFF
status; then click “ ” again, the fireplace
is turned OFF; the other keys will only work
if the “ ” is turned back ON;
NOTE: If power is not in OFF condition, shut-
down by the remote control, then next time turn
ON by the remote control, the existing setting
will resume to the previous shutdown setting.
If lighting is off before the power is turned off,
press this key again, the flame, ember bed and
ceiling light are in the brightness level. The
heater is OFF.
2. Blue key ( ) to control the brightness of
blue flame LED, (3) different brightness
levels, multiple times to cycle through the(3)
brightness levels and OFF;
3. Yellow key ( ) to control the brightness of
yellow flame LED, (3) different brightness
levels, multiple times to cycle through the
(3) brightness levels and OFF;
4. Flame key ( ) to control ON/OFF of all the
flames, ember and mood lighting; next time
turn on by the flame key, the existing setting
will resume to the previous turn off setting.
5. EMBER key ( ), to control the brightness
of the ember LED (3) different brightness
levels, multiple times to cycle through the
(3) brightness levels and OFF;
6. MOOD key / Ceiling Light ( ), to control
the brightness of the mood LED (3) different
brightness levels, multiple times to cycle
through the (3) brightness levels and OFF;
Remote Control Function
(with LED display on firebox)
Power ON/OFF
750W
1500W
Heater ON/OFF
Heater lock
and unlock
One button preset/reset
to default
Individual flame button:
blue and yellow on left
and right. No symbol or
top and bottom
Flame Button ON/OFF
Mood Key / Ceiling Light
Ember Bed Light
Temperature Control
Comfort Setting at
77° F (25° C)
CAUTION
• Do Not Use Old Batteries With
New Ones.
• Do Not Use Batteries Other
That The Type Specified (2
ea. AA).
• Ensure BatteriesAreCorrectly
Installed In Remote Control.
7. Heater ON/OFF key ( ): press first, the
heater is ON the heater is working on ”HIGH”
temperature status, two groups of heating
system turn ON at 1500W; press again,the
heater is OFF;
8. Press HIGH key ( ): two groups of
heating system is working at 1500W, the
indictor is in red color;
9. PressLOW key (
): one group of heating
system is working at 750W, the indictor is
in blue color;
10.Press TEMP key ( ): the indictor is a purple
color, the fireplace is auto setting the room
temperatureat77°F(25°C), When room tem-
perature exceed 77° F (25° C), the heater(s)
will turn off and stop working,and when room
temperature drops below 72° F (22° C), the
heater(s) will turn on automatically again.
NOTE: “HIGH” “LOW” “TEMP” key works when
the “ ”“Heater On/off” key is in ON posi-
tion. When temperature sensor detected the
temperature greater than 113° F (45° C), the
heater will automatically turns off.
Press and hold "heater on/off" key for 5
seconds to lock heater and related keys.
Press and hold "heater on/off" key for 5
seconds to unlock heater and related keys.
NOTE: Lighting functions will still operate
while heater is locked.
11. Key is “One button LED light recovery”,
preset and reset the flame and other lighting
effect. User preset the flame and lighting
condition, when user preset to their desire
flame combination, press for 3 seconds
(hear beep sound), store the current status.
After user changed the flame setting several
times and return to preset condition. User
can press “one button recovery” back to
preset condition. If user would like to preset
another set of lighting effect, after that, press
3 seconds and will store the latest setting.
900974-00NC 06/2019

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900974-00NC 06/2019
Figure 7
MAINTENANCE
This appliance has been designed to provide
many years of trouble-free service. The com-
ponents that will need to be serviced have been
kept to a minimum. Periodic dusting of the
fireplace is all that should be required.
HEATER/BLOWER REPLACEMENT PROCE-
DURE
1. Turn off power to the fireplace.
2. Let the fireplace completely cool, if it has
been operating.
Heater/blower Mounting Plate
Brick Panel
Blower / Heater
Figure 9
Figure 8
Heater/Blower Mounting Plate
Be Careful Not to
Damage Glass Panel
Handle
Remove screws indicated by arrows
b. Turn the power and heater switches on
and check for proper operation.
c. Turn off power to the fireplace.
d. Using one hand to hold the handle of the
heater/blower assembly, slowly push it
back up and line up the holes for the 5
screws. Install the 5 screws to secure
the new heater/blower assembly to the
mounting plate.
7. (If brick panel wasremoved)Reverseinstruc-
tions on Step 4.
8. Reinstall glass panel enclosure, if applicable.
CLEANING THE GLASS ENCLOSURE
PANEL (OPTIONAL KIT)
Over time the front glass panel may become
dirty or dusty. Dust can be removed by lightly
rubbing the glass surface with a clean, lint free
cloth or paper towel. To remove fingerprints
or other marks, use a damp cloth with a good
quality household glass cleaner. The front glass
panel should be completely dried with a clean,
lint free cloth or paper towel.
CAUTION
Disconnect power before
attempting any maintenance
or cleaning to reduce the risk of
fire, electrical shock or personal
injury.
WARNING
When cleaning the fireplace, the
fireplace must be cool.
WARNING
An authorized service represen-
tative should perform any other
servicing.
CAUTION
Handle glass very carefully to
prevent accidental breakage.
CAUTION
Do not use abrasive cleaners on
the glass panel. Do not spray
liquids directly onto any surface
of the fireplace.
3. Open the screens (remove glass panel
enclosure, if applicable).
4. OPTIONAL: To ensure that the brick panel
isn't accidentally scratched, you may wish
to remove it before proceeding:
Brick Panel Removal Procedure:
a. Remove the 2 screws on the front of the
grate. Remove Grate (see Figure 6).
b. Lift out Log / Ember assembly and set
aside. Caution: Be careful not to scratch
the finish.
c. Remove the top brick panel retaining
bracket (see Figure 13, Page 10). Be
very careful to hold the bracket when
removing the 2 screws to ensure the
bracket doesn't fall.
d. Remove the left and right side brick panel
retaining brackets (see Figure 13, Page
10). Be very careful to hold the bracket
when removing. Remove the bottom
screw first to avoid the frame falling
down after both screws are removed.
TAKE CARE TO HOLD BRICK PANEL
IN PLACE TO PREVENT POSSIBLE
DAMAGE.
Suggestion: Slide thescreens toward the
middle of the fireplace for easier access
to the screws on the sides. Return the
screens to the sides before proceeding
to instruction e.
e. Tip brick panel forward from the top,
just enough to clear screens. Carefully
remove brick panel from firebox and set
aside in a safe place.
5. Remove the screws which secure the heater
blower mounting plate using a phillips
screwdriver as follows (see Figures 7 and
8):
a. While using one hand tohold the handle of
the heater/blower assembly (see Figure
7), remove the 5 screws which secure
the mounting plate. Remove the 4 side
screws first (2 on each side). Remove
the middle screw that is on the top of
the handle last.
b. Slowly lower the heater/blower assembly
and let it rest on the 2 support chains (1
on each side).
IMPORTANT NOTE: Label all wire loca-
tions prior to disconnecting to ensure
that wires are reconnectedin the correct
positions.
6. Replace the heater/blower as follows:
a. Replace the old heater/blower with the
new one. NOTE: When replacing the
heater/blower, ensure that all the wires
on the heater are correct, otherwise the
heater will not function properly.
Figure 6
Grate

NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE.
10
900974-00NC 06/2019
Figure 15
Figure 16
Flame Cylinder Drum
LED Strip
Cotter Pin
Flame Cylinder
Cover
(3) Screws
Replacing LED Strips
b. Flame Cylinder LED Strip
i. Remove Brick panel, following pro-
cedure on Page 9 (see Brick panel
Removal Procedure).
Figure 10
Figure 11
Figure 12
Figure 13
Figure 14
iii. Locate flame cylinder drum (see Figure
15). Locate the cotter pin on left
side of flame cylinder and remove it.
Remove outer plastic sleeve of drum
by removing the (3) screws on theright
side of the sleeve. Disconnect the left
side of the flame cylinder drum from
the motor, and slide the outer sleeve
off. you will have access to the LED
strip (see Figure 16). NOTE: do not
exert excessive pressure on the drum
cylinder as this may cause damage.
iv. Using needle-nose pliers, squeeze the
plastic clips holding the LED strips in
place and push them through the holes
in the LED strip. Unclip the wires from
the LED strip and remove it.
6. Reinstall all components that were removed
(reverse Steps 1-5).
LED Strip Replacement Procedure:
• 2 LED strips provide illumination for the
ember bed and 1 LED strip provides illumi-
nation for the flame generation assembly.
• Replacement LED strips are available
through IHP (see Page 17).
1. Turn off power to the fireplace.
2. Let the fireplace cool, if it has been operat-
ing.
3. (If optional glass panel enclosure is
installed) Remove glass panel per instruc-
tions provided in kit.
4. Remove the 2 screws on the front of the
grate (see Figure 10). Remove Grate.
5. Lift out log/ember assembly by tilting for-
ward and firmly pulling on back of ember
bed assembly. It should pop out from
track and lift out. Caution: Be careful not
to scratch the finish.
Access LED strips as follows:
Use gloves or cloth when handling bulbs
to prevent oils from your skin damaging
bulbs when heated.
a. Ember Bed LED Strips-
i. With the ember bed removed, the 2
ember bed LED strips will be visible
(see Figure 11).
ii. Using needle-nose pliers, squeezethe
plastic clips holding the LED strips
in place and push them through the
holesinthe LED strips(see Figure12).
Unclip the wires from the LED strips
and remove them. Insert new LED
strips and re-connect the associated
wiring.
iii. Plug in power cord or connect power
to appliance. Turn on power to test
LEDs. Disconnect power.
iv. Reverse Steps 3 to 5.
ii. using a phillips screwdriver, remove
the flame panel (see Figure 14).
WARNING
Thefireplacemustbeunplugged/
disconnected from the power
supply prior to any maintenance
or cleaning in order to reduce
the risk electric shock or fire.
Grate Log Set
LED Strips
Plastic Retaining Clips
Brick panel
Retaining
brackets
Flame
Panel

NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE.
11
Wiring diagrams are provided here for reference purposes only. This information is also provided on schematics attached directly to the appliance
on the left side.
CAUTION: LABEL ALL WIRES PRIOR TO DISCONNECTION WHEN SERVICING CONTROLS. WIRING ERRORS CAN CAUSE IMPROPER AND DAN-
GEROUS APPLIANCE OPERATION.
WARNING
Do not install or operate this fireplace through a switch wired in the 120 VAC or 240 VAC circuits. The only approved
wiring for a switch is through the low voltage circuit (24 VAC) as shown on Page 15.
HOME POWER -
SUPPLY 120 VAC FIREPLACE WIRE
HARNESS
See Power Supply Specifications on Page 3. N
L1
GROUND
YELLOW AND GREEN
ORANGE
BLACK
BLUE
BLUE
WHITE N
L1
N1
N2
L2
120 V 1500 W
120 V AC
GROUND
G
IF THE APPLIANCE IS TO BE HARD WIRED
IN, THE POWER CORD MUST BE REMOVED
(SEE INSTRUCTION #2 ON PAGE 6).
Figure 18
WIRING - 120 VOLT
Figure 17
SO N1
LE D -H3
2
1
1
2
TOP LED
EMBER LED
Fire Element
RECEIVER
IF YOU USE THE TEMPERATURE
SENSOR. PLEASE CHOOSE 1
IF YOU PUT IN THE TEMPERATURE
SENSOR ON THE WALL. PLEASE CHOOSE 2
SWITCH
LE D4 -M23
2018/07/21
FR-4
SHE N G YI
Y
B
Y
E
J2
YR1 27
ER1 27
E2 Y2 E3 Y3Y1E1 Y4
E4 J1 SO
SI
YB
+
Y
B
LED -M50
2016 .02.20
FR -4 SH ENGYI
+
+BY Y B +
SO
S O2
SI
Y7 Y8
Y6
Y5
Y4
Y3
Y2
Y1 Y9 Y10 Y11 Y12
S O1
2B
3B
1Y 2Y 3Y
1
2
P TC
t105
Fan Motor
L2
L1
N1
N
N2
G ND G ND
120V Wiring Diagram
SHEN GYI
2018 /08/31
LRC19 FR -4
[
+
CL
+
SD
_
DA TA
C LK
_
+
T
EN
FA N1
IC2
IL1 1:8 50
E1
TEM P1
MOO D1
R5
MOO D2
E F1
R- N1
RF
H1 P- L1
P- N1
MO T O R1
F_ B1 E_ Y1
FAN -N1
M-N1
F_ Y1
SIP1
E_ B1
P-L
CUTO FF
H2
_
G
+
R
AJ1 2-1
2017 -12-08
SHENGY I FR -4
KT W
TI MER
D- LED0
HE AT FLA ME G
R3
R4
C1 104
L
N
TEMPERATURE SENSOR
TEMPERATURE CONTROL SWITCH
110 / 120V WIRING DIAGRAM
900974-00NC 06/2019
WIRING DIAGRAM - 120 VOLT

NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE.
12
WARNING
Do not install or operate this fireplace through a switch wired in the 120 VAC or 240 VAC circuits. The only approved
wiring for a switch is through the low voltage circuit (24 VAC) as shown on Page 15.
WIRING DIAGRAM - 240 VOLT
Wiring diagrams are provided here for reference purposes only. This information is also provided on schematics attached directly to the appliance
on the left side.
CAUTION: LABEL ALL WIRES PRIOR TO DISCONNECTION WHEN SERVICING CONTROLS. WIRING ERRORS CAN CAUSE IMPROPER AND DAN-
GEROUS APPLIANCE OPERATION.
WIRING - 240 VOLT
Figure 19
Figure 20
HOME POWER SUPPLY
240 VAC
120 V (L1) + 120 V (L2) = 240 V
FIREPLACE WIRE
HARNESS
120 VAC
120 VAC
WHITE
BLACK
ORANGE
BLUE
BLUE
YELLOW AND GREEN
GROUND
N
L1
L2
240 V 3000 W
GROUND
N
L1
L2
N1
N2
See Power Supply Specifications on Page 3.
THE 120 VOLT POWER CORD INSTALLED ON
THIS APPLIANCE MUST BE REMOVED (SEE
INSTRUCTION #2 ON PAGE 6). G
SON1
LED-H3
2
1
1
2
t
t
LED4-M23
2018/07/21
FR-4
SHENGYI
Y
B
Y
E
J2
YR1 27
ER1 27
E2 Y2 E3 Y3
Y1E1 Y4
E4 J1 SO
SI
YB
+
Y
B
LED-M50
2016.02.20
FR-4 SHENGYI
+
+BY Y B +
SO
SO2
SI
Y7 Y8
Y6
Y5
Y4
Y3
Y2
Y1 Y9 Y10 Y11 Y12
SO1
2B
3B
1Y 2Y 3Y
1
2
PTC
t105
L2
L1
N1
N
N2
GND GND
Power supply line
SHENGYI
2018/08/31
LRC19 FR-4
[
+
CL
+
SD
_
DATA
CLK
_
+
T
EN
FAN1
IC2
IL1 1:850
E1
TEMP1
MOOD1
R5
MOOD2
EF1
R-N1
RF
H1 P-L1
P-N1
MOTOR1
F_B1 E_Y1
FAN-N1
M-N1
F_Y1
SIP1
E_B1
P-L
CUTOFF
H2
_
G
+
R
AJ12-1
2017-12-08
SHENGYI FR-4
KT W
TIMER
D-LED0
HEAT FLAME G
R3
R4
C1 104
TOP LED
RECEIVER
IF YOU USE THE TEMPERATURE
SENSOR. PLEASE CHOOSE 1
TEMPERATURE SENSOR
TEMPERATURE CONTROL SWITCH
IF YOU PUT IN THE TEMPERATURE
SENSOR ON THE WALL. PLEASE CHOOSE 2
SWITCH
240V Wiring Diagram
Fan Motor
EMBER LED
Fire Element
240V WIRING DIAGRAM
900974-00NC 06/2019

NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE.
13
WALL THERMOSTAT WIRING DIAGRAM
(optional kit, see Page 19)
Figure 21
NOTE: Thermostat wire and wire nuts are field provided.
DC 5V
GND
OUTSIDE
INSIDE
WALL
THERMOSTAT
10k
AD
900974-00NC 06/2019

NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE.
14
Installing Wall Thermostat
(optional kit, see Page 19)
Wire the wall thermostat prior to installing the fireplace.
WALL THERMOSTAT WIRING (24 VAC):
Install Wall Thermostat per instructions provided with kit and per the following information:
NOTE: Thermostat only turns on or off fireplace heat.
1. Turn off circuit breaker.
2. Remove cover plate located on the left side of appliance (see Figure 23, Page 15).
3. Locate the the two(2) black wires and pull out the length needed to reach wall thermostat (15 feet max.).
4. Connect the wires to the wall thermostat as shown in Figure 22. Follow instructions provided with wall thermostat kit.
Figure 22
Black
5 V
Black
Wall Thermostat
See Figure 23
NOTE: Thermostat wire and wire nuts are field provided.
Cat. Number H8864
900974-00NC 06/2019

NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE.
15
Figure 23
THERMOSTAT/SWITCH WIRE ACCESS COVER
Follow instructions in Figure 23.
2) Remove access cover.
3) Pull out Temp Sensor and cut black wires.
4) Access wire and connect to Wall Thermostat (H8864)
NOTE: Thermostat wire and wire nuts are field provided.
900974-00NC 06/2019
Fireplace
Left Side
1) Locate access cover
Thermostat
Access Cover

NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE.
16
900974-00NC 06/2019
TROUBLESHOOTING
Symptom Possible Causes Who Performs Corrective
Action Corrective Action
1. Fireplace turns off and will not
turn on and an audible beeping noise
can be heard.
Fireplace has overheated. Homeowner The appliance is protected with a safety
device to prevent it from overheating. If
the fireplace should overheat, a thermal
switch will disconnect power to the unit
and will not come back on without being
reset. Reset it by turning the main power
switch off (or optional wall thermostat,
if installed) and waiting 10 minutes then
turning it back on. If the thermal switch
continues to trip repeatedly contact a
qualified service technician.
2. Flame is fixed (unmoving). Wiring may be loose or the flame
motor may be defective.
Qualified service technician Inspect all wiring for loose connections.
If the wire connections are good, replace
the flame motor.
3. Flame sputters. Flame motor is defective. Qualified service technician Replace flame motor.
4. Remote control does not work. Low batteries. Unit switchand/or wall
thermostat in “on” position.
Homeowner Replace AA batteries in remote control.
If problem persists, there may have been
a loss of power to the unit as a possible
result from a power failure (i.e. Breaker
tripped).
Turn off main power on/off switch (see
Figure 4, Page 7)and/or optional wall
thermostat (if applicable).
5. Circuit breaker trips or fuse blows
when the unit is turned on.
Improper circuit current rating. Qualified service technician Check the house circuit to ensure it is
on a dedicated circuit with proper amp.
Rating. If the circuit breaker continues
to trip (or blown fuses), inspect wiring
for a loose connection or a dead short.
Repair or replace wiring and/or connec-
tors as necessary.

NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE.
17
900974-00NC 06/2019
REPLACEMENT PARTS - MODELS CAPELLA 33/36, MPE-33/36-3, AND ERT3033/36
ITEM
NO. DESCRIPTION 33" Electric Fireplaces 36" Electric Fireplaces
CAT. NO. QTY CAT. NO. QTY
1 LED Light Strip, Embers H9106 2 H9106 2
2 Side Frames, 1 Left And 1 Right H1942 1 H1942 1
3 Circuit Board LED F4040 1 F4040 1
4 Nailing Flange Kit, 4 Each H1626 1 H1626 1
5 Mirror Glass Panel F4166 1 F4041 1
6 Glass Retaining Bracket Kit: Two strips top/bottom F4167 1 F4168 1
8a Blower, Heating Element and Access Panel Assembly F4169 1 F4169 1
8b Fuse Plate Assembly, 5 each H5043 1 H5043 1
9Flame Cylinder Assembly, LED Models F4043 1 F4170 1
10 Flame Motor, 120/30/36RPM F4171 1 F4171 1
11 Flame Cylinder Strip, LED F4172 1 F4173 1
12 Log / Ember Bed Assembly F4175 1 F4044 1
13 Panel, Bottom, Front H1946 1 F4174 1
14 Panel, Flame Cover H1947 1 F4176 1
15 Panel, Louver, Upper Front H1948 1 F4177 1
16 Panel, Upper Frame Top H1949 1 F4178 1
17 Electrical Outlet Cover Plate H1639 1 H1639 1
18 Screen Set, Pull H1640 1 H1640 1
19 Switch, Toggle, 1 Each H1641 1 H1641 1
21 Wire Harness, LED Models F4179 1 F4179 1
22 Remote Control F4063 1 F4063 1
23 Power Cord (110 V only) H1645 1 H1645 1
24 Remote Control Receiver (receiver only) H8232 1 H8232 1
25 Botton Panel Circuit Board F4064 1 F4064 1
26 Top LED Light F4065 1 F4065 1
WARNING
Never use substitute materials. Use of non-approved parts can result in poor performance and safety
hazards.
WARNING
Failure to position the parts in accordance with these diagrams or failure to use only parts specifically
approved with this appliance may result in property damage or personal injury.
AVERTISSEMENT
Risque de dommages ou de blessures si les pièces ne sont pas installées conformément à ces schémas
et ou si des pièces autres que celles spécifiquement approuvées avec cet appareil sont utilisées.

NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE.
18
900974-00NC 06/2019
REPLACEMENT PARTS COMPONENT DIAGRAMS - MODELS CAPELLA 33/36, MPE-33/36-3, AND ERT3033/36
8b
10
19
21
24
3
11
8a

NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE.
1919
900974-00NC 06/2019
33" MODELS
Cat. No. Model Description
H3435 TK3-33BL 3-pc. Black Trim Kit
H1932 TK3-33BS 3-pc. Stainless Trim Kit
Trim Kits
This kit contains trim panels used to finish the gaps between the wallboard and the fireplace, provid-
ing the appliance a finished built-in look.
33" MODELS
Cat. No. Model Description
H3604 FFEP-33M33" Decorative Complete Front Face, Mission Style
H3605 FFEP-33IA33" Decorative Complete Front Face, Interlocking Arch
36" MODELS
Cat. No. Model Description
H3606 FFEP-36M36" Decorative Complete Front Face, Mission Style
H3607 FFEP-36IA36" Decorative Complete Front Face, Interlocking Arch
Front Face Kits
Thesedecorative, screenedfrontfacepanels are availableintwo attractive stylesandareeasy to install.
Facade Styles
Interlocking Arch
Face Panel
Mission Style
Face Panel
ACCESSORY COMPONENTS - MODELS CAPELLA 33/36, MPE-33/36-3, AND ERT3033/36
Stainless Black
33" MODELS
Cat. No. Model Description
H3430 GEP-33BL Glass Enclosure Panel, Black on Bronze
H3434 GEP-33BS Glass Enclosure Panel, Stainless on Bronze
Glass Enclosure Kit
These glass enclosure panels are a one-piece panel, which have a bi-fold “look” as shown below.
PRODUCT REFERENCE INFORMATION
Please contact your IHPdealer for any questions
or concerns. For the number of your nearest
dealer, contact us at IHP.us.com.
INNOVATIVE HEARTH PRODUCTS
1769 East Lawrence Street
Russellville, AL 35654
visit us at IHP.us.com
Cat. No. Model Description
H8864 WS-S-TSTAT Wall Switch Thermostat
Wall Thermostat
The wall thermostat kit provides temperature
control for optimum comfort.
36" MODELS
Cat. No. Model Description
H1538 TK3-36BL 3-pc. Black Trim Kit
H1540 TK3-36BS 3-pc. Stainless Trim Kit
36" MODELS
Cat. No. Model Description
H1535 GEP-36BL Glass Enclosure Panel, Black on Bronze
H1537 GEP-36BS Glass Enclosure Panel, Stainless on Bronze

20
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NOTES
900974-00NC 06/2019