Infinite Peripherals INFINEA BLUEPAD User manual

ABOUT YOUR INFINEA® BluePad
INFINEA®BluePad
QUICK START GUIDE
FRONT PANEL MENU NAVIGATION
USING THE INFINEA BLUEPAD
To Use the Smart Card Reader:
1. Position the smart card with the gold
contacts face up.
2. Insert the card into the ICC card reader
slot in a smooth, continuous motion until it
seats firmly.
3. Give the BluePad to the customer for PIN
entry.
4. Remove the card when the display
indicates the transaction is complete.
To Use the Contactless Card Reader:
1. Place the RFID tag/card over the receiver/
transmitter as indicated by the RFID label
on the front of the BluePad unit.
2. Press the reading RFID card button on
the application. The data is sent from the
BluePad reader to the mobile device.
To Use the Magnetic Stripe Reader:
1. Position a magnetic card with the stripe
face down.
2. Insert the card into the MS card reader slot
and then quickly swipe it through.
3. Give the BluePad to the customer for PIN
entry.
NFC Label
(Contactless version only)
Keypad
Magnetic Stripe Reader (MSR)
Display
Smart Card Reader (SCR)
BLUETOOTH PAIRING*(WITH BLUETOOTH FIRMWARE v2.16) * Bluetooth Option Not Standard
Configuration is not required. To begin pairing,
power on the unit and do the following:
1. On iOS device go to Settings > Bluetooth
and search for the BluePad. The device is
sorted by serial number.
2. Select device to initiate pairing. Select Pair
when prompted for the Bluetooth Pairing
Request.
3. Power cycle the unit once to save the new
pairing.
Note: The BluePad can only be paired once, and
then it is no longer discoverable and must be
reset to be discoverable again. To reset:
• Turn on Infinea mPOS device and go into
SYSTEM MODE > SETTINGS > BLUETOOTH
• Scroll to MASTER RESET using up/down
arrow keys and press OK button.
Bluetooth Modes
Super Hidden (default):
• Discoverable once for initial pairing,
becomes undiscoverable after pairing.
• Additional pairing may be completed
through mPOS System Mode > Settings >
Bluetooth > Pairing.
Invisible:
• Not discoverable at all.
• To pair, use the Pairing mode in mPOS
System Mode > Settings > Bluetooth >
Pairing.
Discoverable:
• Discoverable at all times.
• May be paired at any time, as long as device
is not currently connected to a different
device.
Hidden:
• Discoverable once for initial pairing,
becomes undiscoverable after pairing.
• Additional pairing may be completed
through mPOS System Mode > Settings >
Bluetooth > Pairing or by using a command
to directly pair by MAC address.
All modes allow pairing to multiple devices.
Once the Infinea mPOS is paired to multiple iOS
devices, the last connected device is reconnected
by priority after a power cycle.
Note: Box contents and part numbers may vary based on
order configuration.
The following keypad buttons are used to
access and navigate through the various
screens and menu options:
BUTTON DESCRIPTION
POWER Powers on the unit.
SYSTEM
MODE
Enters System Mode from
Home screen.
UP Moves up through a list one
option at a time.
DOWN Moves down through a list
one option at a time.
OK Selects the active option
CLEAR Returns to previous level or
exit the service mode
info hardware
system mode
info version

Mobility Sales/Technical Center
Innite Peripherals, Inc.
17681 Mitchell N
Irvine, CA 92614
Toll-Free: [phone]
Oce: [phone]
Headquarters/Main Warehouse
Innite Peripherals, Inc.
2312 Touhy Ave.
Elk Grove Village, IL 60004
Toll-Free: [phone]
Oce: [phone]
Fax: [phone]
Specications subject to change without notice. Innite Peripherals,
Mobilize Your Enterprise, Linea Pro, Innea, Innea Tab and Innea Omni are
trademarks of Innite Peripherals, Inc. All other trademarks are the property
of their respective owners.
Technical Support
Innite Peripherals, Inc.
17681 Mitchell N
Irvine, CA 92614
Toll-Free: [phone]
Oce: [phone]
Email
[email protected]
Website
ipcmobile.com
•
Infinite Peripherals does not warrant, and is
not responsible for, any damage to the Infinea
BluePad (“Product”) as a result of liquid or
solid particle intrusion into the Product or
damage caused by dropping the Product. If
a material or workmanship defect arises with
regard to any Product, and a valid claim is
received within the Warranty Period, Infinite
Peripherals (at its sole discretion) will (1)
repair the Product using new or refurbished
parts or (2) replace the Product with a new
or refurbished Product. For purposes of
this limited warranty, “refurbished” means a
product or part that has been substantially
returned to its original specifications. In the
event of a defect, these are your exclusive
remedies.
QSG-10009 Rev C
WARNINGS & CAUTIONS
• This device is intended for indoor use only.
Keep away from direct sunlight and rain.
• To prevent risk of shock or damage, do not
use while wet or while located directly next to
water sources.
• Avoid exposing the Infinea BluePad to
excessive heat. Keep the device away from
heat radiating equipment, open flame, etc.
• Do not clean the device using caustic
chemicals or oils.
• Do not use the device near electrical
appliances or during electrical storms.
• Do not attempt to open the Infinea BluePad
device. Attempting to disassemble an SRED
encrypted Infinea BluePad device will render
the unit unusable and may impact your
warranty.
• Use of this device may require PIN Code entry
during some transactions. Cardholders should
be advised to keep the device close to them
to during PIN code entry to prevent others
around them from obtaining their information.
• Selecting certain options or keys in Service
Mode or Application Download Mode may
render the device unusable and require the
device to be returned to Infinite Periphearals
or an authorized service center for
reactivation.
• When the Infinea BluePad battery is fully
discharged and enters the Tamper Detect Mode,
the unit may only be reactivated at Infinite
Peripherals or an authorized service facility.
WARRANTY
TROUBLESHOOTING
PRODUCT RETURNS
Use the link provided to create an account and
gain access to our Knowledge Base and online
support services. Through our online support
center, you’ll be able to download files, open a
Support Ticket, manage your RMAs, view your
account Profile and subscribe to Alerts.
To Request a RMA:
1. Create a user account in the RMA Support
Portal at https://ipcmobile.com/support/
rma.
2. Login to your user account and then click
Create RMA Request.
3. Read the instructions provided and
complete the online request form.
4. Note the assigned RMA number and write it
clearly on your shipping carton.
5. Ship your equipment back to us at the
address provided.
Please visit our website at ipcmobile.com,
or contact your Infinite Peripherals account
representative, for additional information
about our current and future product
accessory oerings.
ADDITIONAL INFORMATION
Please contact your Infinite Peripherals sales
representative for technical specifications and
additional product documentation.
ACCESSORIES
IMPORTANT: Use of the device under
improper conditions could cause
personal injury and/or damage to the
device and may void the warranty.
CONTACT US
Blank display
• BluePad battery is too low
• BluePad is not powered on by the software
Keypad does not respond
• BluePad battery is too low
• BluePad is not powered on by the software
• Faulty keypad
Infinea BluePad connects, but won’t accept
payment
• The card could not be read
• Device is in a tampered state
No data/partial data is returned when card is
swiped/inserted
• Card incorrectly swiped/inserted
• Magnetic stripe/smart card is unreadable
• Faulty read head
• Secured head reader requires decryption
of encrypted data
• Device is in a tampered state
No RFID/partial RFID data being returned
during reading
• Unreadable RFID tag/card
• Card inserted incorrectly
• Faulty RFID reader
• Software decoding incorrectly
• Infinea BluePad battery is too low
Unable to read certain RFID Tags/Cards
• RFID type is not comptible
• RFID type is not supported