Intergraph InterServe 8400 Setup Service manual

InterServe 8400
System Reference
November 1997
DHAF02240

Warranties and Liabilities
The information and the software discussed in this document are subject to change without notice and should not
be considered commitments by Intergraph Corporation. Intergraph Corporation assumes no responsibility for any
errors in this document.
The software discussed in this document is furnished under a license and may be used or copied only in accordance
with the terms of the license. No responsibility is assumed by Intergraph for the use or reliability of software on
equipment that is not supplied by Intergraph or its affiliated companies.
All warranties given by Intergraph Corporation about equipment or software are set forth in your purchase
contract, and nothing stated in, or implied by, this document or its contents shall be considered or deemed a
modification or amendment of such warranties.
Copyright
1996, Intergraph Corporation including this documentation, and any software and its file formats and
audiovisual displays described herein; all rights reserved; may only be used pursuant to the applicable software
license agreement; contains confidential and proprietary information of Intergraph and/or other third parties which
is protected by copyright, trade secret and trademark law and may not be provided or otherwise made available
without prior written authorization.
Restricted Rights Legend
Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in subdivision
(c)(1)(ii) of the rights in technical data and computer software clause at DFARS 252.227-7013.
Unpublished rights reserved under the copyright laws of the United States.
Intergraph Corporation, Huntsville AL 35894-0001
Trademarks
Intergraphand the Intergraph logo are registered trademarks, and InterServe is a trademark, of Intergraph
Corporation.
Other brands and product names are trademarks of their respective owners.

FCC/DOC Compliance
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy. If the equipment is not installed and used in accordance with the instruction manual, it
may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will
be required to correct the interference at his own expense.
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in
the Radio Interference Regulations of the Canadian Department of Communications.
Warnings
The service and upgrade instructions should be performed by qualified personnel only. Qualified personnel do not
have to be Intergraph service personnel, but those who are familiar with servicing computers, can follow
instructions in a manual to service equipment, and do so without harm to themselves or damage to the equipment.
To reduce the risk of electrical shock, do not attempt to open the equipment unless instructed. Do not use a tool for
purposes other than instructed.
There are no user serviceable parts within the power supply. In the event of failure, the power supply must be
replaced by qualified service personnel. Use Intergraph power supplies only.
Notes
Changes or modifications made to the system that are not approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
Read all safety and operating instructions before using the equipment. Keep these instructions for future reference.
Follow all warnings on the equipment or in the operating instructions.

v
Contents
Introduction....................................................................................................................................vii
Restrictions......................................................................................................................................vii
Conventions.....................................................................................................................................vii
Additional System Information ........................................................................................................vii
1 Before You Begin .........................................................................................................................1
Safety Precautions..............................................................................................................................1
InterServe Base Unit.............................................................................................................1
Intergraph 19-inch Rack .......................................................................................................1
Power Requirements...........................................................................................................................2
Domestic AC Distribution Box.............................................................................................2
Non-Domestic AC Distribution Box.....................................................................................3
Equipment Power Loads.......................................................................................................4
Placing the System.............................................................................................................................4
2 Installing the InterServe 8400......................................................................................................5
Uninterruptible Power Supply ............................................................................................................6
InterRAID-8e Cabinets.......................................................................................................................7
InterServe Base Unit ........................................................................................................................10
Keyboard and Mouse........................................................................................................................13
Concentrator ....................................................................................................................................14
Installing Disk Drives ......................................................................................................................14
Install and Label the Disk Drives........................................................................................16
Additional Information.......................................................................................................19
System Cables..................................................................................................................................20
Keyboard, Mouse and Monitor............................................................................................20
InterRAID-8e.....................................................................................................................21
Intruder Alert .....................................................................................................................22
Expansion Board Cables.....................................................................................................25
UPS Serial Cable................................................................................................................26
System Power Cord............................................................................................................27
Cable Handlers.................................................................................................................................28
Additional Rack-mount Equipment ..................................................................................................30
Checking the Setup ..........................................................................................................................30
Starting the System ..........................................................................................................................30
3 Hardware Overview...................................................................................................................31
4 System Hardware Information..................................................................................................37
System Level Functional Diagram....................................................................................................38
Processor Board (MSMT329)...........................................................................................................39
Functional Diagram............................................................................................................39
Memory Subsystem Description..........................................................................................40
Address Resources..............................................................................................................42
Board Layout......................................................................................................................43
I/O Expansion Board (MSMT451) ...................................................................................................44
Functional Diagram............................................................................................................45
I/O Addresses.....................................................................................................................46

vi
DMA Channels ..................................................................................................................47
Board Layout......................................................................................................................47
Component Descriptions.....................................................................................................50
I/O Connector Board (MSMT328)....................................................................................................53
Board Layout......................................................................................................................53
Flash EPROM ....................................................................................................................55
LCD Board (MPCBD20)..................................................................................................................56
Power Distribution Board (MSMT385) ............................................................................................56
Side 1.................................................................................................................................57
Side 2.................................................................................................................................57
AC Input Wiring..............................................................................................................................60
Disk Drive Section (MESAN520).....................................................................................................61
Assembly Layout................................................................................................................61
Cable Routing and Pinouts .................................................................................................61
Channel Module.................................................................................................................63
SAF-TE Card .....................................................................................................................63
Jumper Settings..................................................................................................................63
Power Supplies (MPWS139)............................................................................................................65
Intruder Alert...................................................................................................................................68
CD-ROM Drive (CDSK178)............................................................................................................70
Combo Drive (MESAN480).............................................................................................................71
5 Accessing the System..................................................................................................................73
Servicing Restrictions ......................................................................................................................73
Opening the Base Unit .....................................................................................................................73
Avoiding Electrostatic Discharge .....................................................................................................74
Closing the Base Unit.......................................................................................................................75
6 Upgrading the System................................................................................................................77
Servicing Restrictions ......................................................................................................................77
Adding Memory...............................................................................................................................77
Adding Option Boards .....................................................................................................................80
Assigning Resources for Option Boards..............................................................................81
Adding Internal SCSI Devices..........................................................................................................84
Adding External SCSI Devices.........................................................................................................86
Understanding Cable Lengths.............................................................................................86
Connecting the Device........................................................................................................87
Disabling Sync Negotiation................................................................................................87
7 Specifications..............................................................................................................................89
8 Low-Level Software Procedures................................................................................................91
Installing RAID Controller Flash Code ............................................................................................91
Installing Disk Section Firmware .....................................................................................................91
Setting the Default RAID Configuration...........................................................................................92
Index...............................................................................................................................................93

vii
Introduction
This System Reference provides the information necessary to service InterServe 8400 systems.
Restrictions
This document is restricted for use by qualified personnel. In the opening, upgrading, and servicing
instructions, heed all warnings and cautions. Personal injury and damage to equipment can occur if
documented procedures are not followed.
WARNING The system produces high-leakage current. Flip the circuit breaker to the OFF position when
servicing or upgrading the base unit.
CAUTION Use an antistatic wrist strap for all servicing procedures to avoid the possibility of electrostatic
discharge.
Conventions
Bold Commands, words, or characters that you key in literally.
Italic Variable values that you supply, or cross-references.
Monospace Output displayed on the screen.
SMALL CAPS Key names on the keyboard, such as D, ALT or F3. Names of files and
directories. You can type filenames and directory names in the dialog boxes
or the command line in lowercase unless directed otherwise.
CTRL+DPress a key while simultaneously pressing another key; for example, press
CTRL and D simultaneously.
Additional System Information
A System Setup is shipped with each system, and provides detailed information about:
u Configuring the operating system and associated system software.
u Using the system.
u Using the AMIBIOS Setup program.
u Installing system software.
A System Introduction is delivered with the system, and provides information about:
u Intergraph Support
u System hardware features
u Available hardware options

viii

1
1 Before You Begin
Review this chapter before installing the InterServe 8400 into the Intergraph rack.
u Set up the Intergraph rack using the Intergraph Rack Installation and Use (DHA0194x0,
supplied with the rack), and become familiar with the rack enclosure before installing the system
hardware.
u Ensure that all Intergraph equipment has the necessary mounting hardware and other associated
items as described in each section. If any items are missing, contact the local support office
immediately to obtain the missing items.
u Retain all packaging materials. To return equipment for repair, the customer must return it in
the original packaging to obtain warranty service (if provided by their contract agreement).
WARNING If using non-Intergraph cables with the system, ensure that they are shielded and terminated
on both ends.
Safety Precautions
InterServe Base Unit
u The base unit is subject to high leakage current, and must be properly grounded. To assure
proper grounding, connect the base unit power cord only to the designated outlet on the AC
distribution box or uninterruptible power supply (UPS).
u The base unit weighs 125 pounds (57 kg) without RAID disk drives. Two people must lift the
base unit when removing it from the pallet and installing it into the rack.
Intergraph 19-inch Rack
WARNING The Intergraph rack is intended for use only with Underwriter’s Laboratories Listed rack-
mountable accessories which meet the criteria below and are suitable for use in a 26 °C
ambient temperature.
u Fixed devices may not weigh more than 20 pounds (9.0 kg) per vertical U (1.75 inches). The
center of gravity of fixed devices must not be deeper than 15.0 inches (38.1 cm) inside the rack.
u Slide rail devices (between 5 U and 11 U) may not weigh more than 13.6 pounds (6.2 kg) per U.
These devices may not be extended more than 31.5 inches (78.8 cm) and their center of gravity
must not extend beyond 16.5 inches (49.1 cm).
u Slide rail devices (less than 5 U) may not weight more than 20 pounds (9.0 kg) per U. These
devices may not be extended more than 24 inches (61 cm) and their center of gravity must not
extend beyond 13 inches (33 cm).
u If more than one slide rail device is installed, only one device may be extended at a time. Should
you need access to a device while another is extended, push the extended device back into the
rack before extending the next device.
WARNING Extending more than one device at a time could cause the rack to fall forward, causing damage
to the equipment and injuring anyone standing in front of the rack.

2
u Do not push on or lean against the rack. The front and side stabilizer feet must be extended at all
times.
u Install bottom components into the rack first.
Power Requirements
This section provides information about the power requirements of the AC distribution box supplied
by Intergraph with some systems. Intergraph provides separate AC distribution boxes for domestic
and non-domestic use. This section describes the specifications and functionality of both types.
NOTE If the cutomer purchased a UPS instead of an AC distribution box, refer to the documentation
delivered with the UPS for power information.
Domestic AC Distribution Box
Specifications for the domestic AC distribution box include:
u AC input: 110/220 VAC 60 Hz, 16 Amperes
u Receptacles: eight NEMA 5-15R and one NEMA 6-15R
u Power cable: 9 feet, 12 AWG, 4 conductor with NEMA L14-20P plug
u Output rating: 1760 VA/phase @ 110 VAC, 3520 VA total
The domestic AC distribution box is rated for a maximum output rating of 3520 VA (Volt-Amperes)
at 110 VAC. The sum-total VA load that the devices pull must not exceed this maximum, else a
breaker in the AC distribution box trips when power is applied. A second AC distribution box must
be installed to provide the additional power requirement. The following figure shows the domestic
AC distribution box.
Each receptacle on the AC distribution box is rated for a specific VA. The 6-15R receptacle (J9) is
used for the power cord to the server. The remaining eight receptacles (110 V each) are for
additional devices installed in the rack. Notice that the left four (J1-J4) and right four (J5-J8) are on
different phases. Follow these guidelines when connecting equipment power cords:
u If the NEMA 6-15R receptacle (J9) is not used, then the eight NEMA 5-15R receptacles can
support the full 3520 VA load (1760 VA per phase).
u If the NEMA 6-15R receptacle (J9) is used, then the eight NEMA 5-15R receptacles can support
1760 VA load (880 VA per phase).

3
u The power load should be balanced between the phases of the 110 VAC receptacles. For
example, do not plug four 110 VAC 2 Amp devices into phase I; instead, plug two of the devices
into the phase I and two into phase II.
WARNING The wall outlet to which the AC distribution box is connected must be a NEMA L14-20R type
outlet on a properly grounded branch circuit.
Non-Domestic AC Distribution Box
Specifications for the non-domestic AC distribution box include:
u AC input: 190/264 VAC 50 Hz, 16 Amperes
u Receptacles: eight IEC 320 10 Amperes, and one IEC 320 16 Amperes
u Power cable: 2.5m with IEC 309 16 Amperes plug
u Output rating: 3520 VA total @ 220 VAC
The non-domestic AC distribution box is rated for a maximum output rating of 3520 VA (Volt-
amperes) at 220 VAC. The sum-total VA load that the devices pull must not exceed this maximum,
else a breaker in the AC distribution box trips when power is applied. A second AC distribution box
must be installed to provide the additional power requirement. The following figure shows the non-
domestic AC distribution box.
IEC 320 IEC 320 Power
10 Amp 16 Amp switch
Each receptacle on the AC distribution box is rated for a specific VA. The IEC 320 16 Ampere
receptacle (J9) is used for the power cord from the base unit. The remaining eight IEC 320 10
Ampere receptacles are for additional devices installed in the rack. Follow these guidelines when
connecting equipment power cords:
u If the J9 receptacle is not used, then the eight 10 Ampere receptacles (J1-J8) can support the full
3520 VA load.
u If the J9 receptacle is used, then the eight 10 Ampere receptacles (J1-J8) can support only 1760
VA load.
WARNING The wall outlet to which the AC distribution box is connected must be an IEC 309 type outlet
on a properly grounded branch circuit.

4
Equipment Power Loads
The power load values for the base unit and disk array cabinet are provided below. Load values of
equipment must be taken into account when installing equipment to the rack.
Device Max Load
System base unit with eight drives 1200 VA
Disk drive cabinet with eight 4 GB drives 265 VA
Disk drive cabinet with eight 9 GB drives 261 VA
4-port concentrator 8 VA
8-port concentrator 10 VA
PC extender 13 VA
The VA load of Intergraph rack-mount options is printed on the back of the device. Add the VA load
for each device to determine if the AC distribution box can handle the load. If it cannot, add an
additional AC distribution box. The VA load of a device is the product of its operating Voltage (such
as 110 V or 220 V) times its current rating (2 Amperes, 3 Amperes, 6 Amperes, etc.).
Placing the System
Before you unpack the equipment and begin setting up your server, determine where you want to
place the system rack. Keep these guidelines in mind:
u Place the rack as close as possible to the proper wall outlet. The power cord connecting the AC
distribution box or UPS to the wall outlet serves as the disconnect device.
u Place the rack in an area where air can circulate freely around it. Ensure that the front and the
back of the rack each have 36 inches of clearance for servicing the installed hardware.
u Do not expose the system to high levels of dust, smoke, or moisture.
u Place the system in an area where the temperature range stays between 10 °C and 26 °C (50 °F to
80 °F). The optimum operating temperature is 21 °C (70 °F).
u Place the system in an area where the humidity stays between 20 and 80 % (non-condensing).
The optimum operating humidity is 50 % (non-condensing).
u The rack is not designed to be moved when equipment is installed (other than equipment that is
pre-installed by Intergraph).
WARNING Once you install the equipment, do not move the rack. If you must move it, then remove all
equipment, move the rack to its new location, and reinstall the equipment.

5
2 Installing the InterServe 8400
This chapter describes how to install an InterServe 8400 and additional equipment into an Intergraph
rack. The equipment is secured in the rack along the side mounting posts, which have industry
standard 7.1 mm diameter mounting holes along the edge. The mounting posts have small round
markers to designate each vertical unit, or U. There are three mounting holes per U, and at every 4 U
there is a small square marker. The total vertical mounting height within the rack is 40 U.
The system components should be installed in the following order:
u Uninterruptible power supply (UPS)
u InterRAID-8e disk array cabinet
u InterServe base unit
u Rack-mount interface peripherals (keyboard, mouse, monitor)
u Disk drives
u System power and data cables
u Rack cable handlers
u Accessory components
WARNING Follow the installation instructions explicitly to avoid personal injury and damage to the server
hardware.
CAUTION To keep the rack from moving, ensure the front and side stabilizers are fully engaged and the leveling
feet are lowered firmly to the floor before installing equipment into the rack.
Note the following points before installing equipment into the rack:
u The rack must be properly set up before placing any equipment into the rack. If installing the
equipment into an Intergraph rack, follow the instructions in Intergraph Rack Installation and Use
(DHA0194x0) supplied with the rack.
u Do not start the system until it has been completely set up. After setup is complete, refer to the
System Setup document delivered with the system for startup and configuration instructions.
u As equipment is installed into the rack, some components may not align properly with the holes in
the mounting posts. This occurs because some components have different tolerances in regards to
their height. If components do not align properly, loosen their screws and adjust support rails and
shelves where necessary so the components can be supported by the proper shelves or rails, rather
than by the component underneath.
u The hole numbers stated in the instructions assume the following:
− a UPS is installed first, in the lowest 4 U space;
− an InterRAID-8e is installed next, just above the UPS; and
− the InterServe 8400 is installed next, just above the InterRAID-8e.

6
The following figure shows how two racks look when fully populated with servers, UPS or AC boxes,
InterRAID-8e disk array cabinets, monitor, and keyboard. These figures do not attempt to show every
possible variation, nor do they indicate any bundled configurations.
AC Distribution
Boxes
InterRAID-8e
InterServe 8400
InterServe 8400
Monitor
Keyboard
UPS
InterRAID -8e
InterServe
8400
Uninterruptible Power Supply
The UPS carton contains the UPS, serial cable, and documentation. The LanSafe III software used to
monitor and configure the UPS is also included with the system.
NOTE The door hinges for the rack must be installed before installing the UPS in the bottom of the rack. For
instructions, refer to
Intergraph Rack Installation and Use .
To install the UPS into the rack:
1. Insert tinnerman nuts at hole 3 and hole 10 in the front edge of the mounting post.
2. Slide the UPS through the front of the rack, and ensure the back of the UPS rests on the
mounting shelf inside the rack.

7
3. Attach the UPS to the rack using a screw at each corner.
UPS
Hole 10
Hole 3
Mounting Post
Front Edge of Post
InterRAID-8e Cabinets
Unpack the InterRAID-8e from the carton and verify you have the following items.
u Disk array cabinet
u Mounting hardware
u Handle brackets and screws
u Tinnerman nuts and screws
u Power cord
u Documentation
The mounting hardware includes two shelves to be mounted inside the rack, and two brackets to be
attached to the InterRAID-8e cabinet.

8
To install the InterRAID-8e cabinet into the rack:
1. Attach the handle brackets to both sides of the InterRAID-8e cabinet. Use the eight panhead
screws (four for each bracket) supplied with the InterRAID-8e.
Handle Bracket
NOTE The sides of the InterRAID-8e have different hole patterns to match the pattern in each handle bracket.
2. Determine the 4 U space in which to install the InterRAID-8e. The following figure shows
where the mounting shelf and tinnerman nut must be installed in a given 4 U space.
Bottom edge of
InterRAID-8e here
4 U (12 Holes)
Mounting Shelf
(End View)
Tinnerman
Nut

9
3. Attach the mounting shelves to the rack. Place tinnerman nuts for the shelves on the interior
face of all four mounting posts. Refer to the following figure.
Interior Face of
Mounting Post
Mounting Shelves
4. Place tinnerman nuts for the InterRAID-8e faceplate on the exterior face of both front mounting
posts, in holes 15 and 22. The following figure shows the tinnerman nut locations for the 4 U
space.
4 U (12 Holes) Tinnerman Nuts

10
5. Remove and discard the flat head screws from both sides of the InterRAID-8e cabinet as shown.
Flat Head
Screws
6. Attach the mounting brackets to the InterRAID-8e and slide it into the rack as shown.
InterRAID-8e
Cabinet
Mounting Bracket
(Note ledge is turned away
from InterRAID-8e cabinet.)
Hole 22
Hole 15
7. Secure the disk array cabinet to the rack using the screws supplied with the InterRAID-8e.
InterServe Base Unit
Two boxes are included with the base unit: one for the keyboard, and one for software media and
miscellaneous parts. The software media and miscellaneous parts box contains the following items:
u Mouse
u Two cable handlers

11
u Screws and tinnerman nuts
u Keys for base unit and internal RAID section
u Power cord
u Windows NT Server kit (software and documentation)
u Intergraph system software and online documentation (diskettes)
WARNING The server base unit is very heavy and bulky. Two people must lift the base unit when
removing it from the pallet and installing it into the rack.
To install the server into the rack:
1. Place the pallet close to the rack.
2. Four brackets secure the base unit to the pallet. Remove the two upper screws from each bracket
as shown in the following figure.
Brackets
Screws
3. Insert tinnerman nuts in holes 27 and 55 on both front mounting posts of the rack.
4. Extend the base unit rails from the rack until they lock. Refer to the following figure.

12
5. With a person on either side, lift the base unit and align the base unit rails in the rack with the
rail guides mounted on the side of the base unit.
Base Unit
Rails
Rail Guide
(Each Side)
6. Slide the base unit into the rails and push the base until it stops. The metal rail button in the rail
guides hits against the base unit rail. Press the rail buttons on both sides and continue pushing
the base unit. The base unit will stop again and the metal rail button appears in the hole of the
base unit rails. Refer to the following figure.
CAUTION Ensure the board ejectors on both sides of the base unit are closed. They will interfere with the
mounting rails if not fully closed.
Rail
Guide
Rail
Button
Board
Ejector
B
ase
U
n
i
t
Rail
7. Press the rail buttons on both sides and push the base unit into the rack.