Intergraph InterServe 80 SL User manual

InterServe 80 SL Rack Mount
System Setup
November 1998
DHA030210

Copyright
1998 Intergraph Computer Systems. All rights reserved. This document contains information protected by copyright, trade secret, and
trademark law. This document may not, in whole or in part, be reproduced in any form or by any means, or be used to make any derivative
work, without written consent from Intergraph Computer Systems.
Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of the rights in
technical data and computer software clause at DFARS 252.227-7013. Unpublished rights are reserved under the copyright laws of the
United States.
Intergraph Computer Systems, Huntsville AL 35894-0001
Notice
Information in this document is subject to change without notice and should not be considered a commitment by Intergraph Computer
Systems. Intergraph Computer Systems shall not be liable for technical or editorial errors in, or omissions from, this document. Intergraph
Computer Systems shall not be liable for incidental or consequential damages resulting from the furnishing or use of this document.
All warranties given by Intergraph Computer Systems about equipment or software are set forth in your purchase contract. Nothing stated in,
or implied by, this document or its contents shall be considered or deemed a modification or amendment of such warranties.
Trademarks
Intergraph Computer Systems and the Intergraph Computer Systems logo are registered trademarks of Intergraph Computer Systems.
InterServe is a trademark of Intergraph Computer Systems. Other brands and product names are trademarks of their respective owners.
FCC/DOC Compliance
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy. If the equipment is not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and
on, try to correct the interference as follows: reorient or relocate the affected device; increase the separation between this equipment and the
affected device; connect this equipment to an outlet on a circuit different from the circuit to which the affected device is connected; consult a
dealer or an experienced radio/television technician for help.
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique
de la classe B respecte toutes les exigencies du Règlement sur le materiél brouilleur du Canada.
Warnings
Changes or modifications made to the system that are not approved by the party responsible for compliance could void the user's authority to
operate the equipment.
To reduce the risk of electrical shock, do not attempt to open the equipment unless instructed. Do not use a tool for purposes other than
instructed.
There is a danger of explosion if the battery is incorrectly replaced. Replace the battery only with the same or equivalent type as
recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.
If the voltage selection switch is not set correctly, serious equipment damage may result when power to the system is turned on.
Notes
Read all operating instructions before using this device. Keep these instructions for future reference. Follow all warnings on the device or in
the operating instructions.
This device is designed and manufactured to comply with approved safety standards for information processing and business equipment.

iii
Contents
Preface....................................................................................................................................vii
About This Document ............................................................................................................. vii
Document Conventions...........................................................................................................vii
Operating System Information................................................................................................viii
Hardware Information............................................................................................................viii
Ergonomic Information..........................................................................................................viii
Customer Support................................................................................................................... viii
Hardware and Software Support Services................................................................viii
World Wide Web....................................................................................................... ix
Intergraph Bulletin Board Service.............................................................................. ix
FAXLink.................................................................................................................... ix
Telephone.................................................................................................................... x
More Support Options................................................................................................. x
1 Setting Up the Hardware..................................................................................................... 1
Unpacking the System............................................................................................................... 2
Observing Safety Precautions....................................................................................................2
Placing the System Components................................................................................................ 3
Understanding Vertical Units....................................................................................................4
Setting Up the System............................................................................................................... 4
Connecting the Cables............................................................................................................... 9
Installing Disk Drives.............................................................................................................. 12
Installed Expansion Cards.......................................................................................................15
Connecting an External SCSI Device...................................................................................... 16
Checking the System............................................................................................................... 17
Starting the System.................................................................................................................. 17
What’s Next?........................................................................................................................... 18
2 Setting Up the Software ..................................................................................................... 19
Preparing for System Software Setup...................................................................................... 20
Starting Operating System Setup............................................................................................. 22
Finishing System Software Setup............................................................................................ 24
Creating an Emergency Repair Disk......................................................................... 24
Creating System Software Backup Diskettes............................................................ 24
Installing Option Pack Software................................................................................ 25
What’s Next?........................................................................................................................... 25
3 Configuring the System...................................................................................................... 27
Configuring the Video Display................................................................................................ 28
Changing the Default Video Display Driver............................................................. 28
Correcting Video Display Problems.......................................................................... 28
Configuring RAID Disk Drives............................................................................................... 29
Basic RAID Configuration........................................................................................ 29
Resetting to the Default RAID Configuration........................................................... 32

iv
Configuring Non-RAID Disk Drives....................................................................................... 33
Ensuring Correct PC Card Support and Operation.................................................................. 34
Configuring Networking..........................................................................................................35
Changing Drive Letters ........................................................................................................... 35
Changing Virtual Memory Settings......................................................................................... 36
Configuring the Symbios SCSI Adapter.................................................................................. 36
Using the SCSI Configuration Utility ....................................................................... 37
Installing and Configuring LanSafe UPS Software................................................................. 38
Installing and Configuring InterSite Server Monitor............................................................... 39
Installing QFE Update Software.............................................................................................. 40
Creating an Emergency Repair Disk ....................................................................................... 40
Getting Operating System Updates.......................................................................................... 40
4 Operating Notes.................................................................................................................. 41
Starting and Stopping the System............................................................................................ 42
System Power, Startup, and Shutdown.................................................................................... 43
System Power States................................................................................................. 44
Automatic Shutdown Utility...................................................................................... 44
Drive Status LEDs................................................................................................................... 46
Observing Operating Precautions............................................................................................ 47
Using the Keyboard................................................................................................................. 47
Using the Mouse...................................................................................................................... 49
Using the Floppy Disk Drive................................................................................................... 49
Using the CD-ROM Drive....................................................................................................... 50
Using InterSite Programs ........................................................................................................50
Using Hardware Security Features.......................................................................................... 51
Finding Model and Serial Numbers......................................................................................... 51
Cleaning the System................................................................................................................ 52
Additional User Information ................................................................................................... 52
5 Configuring the BIOS ........................................................................................................ 53
Starting BIOS Setup................................................................................................................ 54
Info Screen .............................................................................................................................. 55
Main Screen............................................................................................................................. 55
System Time.............................................................................................................. 56
System Date .............................................................................................................. 56
Diskette Drive A or B ............................................................................................... 56
Primary Master, Primary Slave, Secondary Master, Secondary Slave...................... 57
Large Disk Access Mode .......................................................................................... 58
MPS Version............................................................................................................. 58
Advanced Screen..................................................................................................................... 59
Plug & Play O/S........................................................................................................ 59
Reset Configuration Data.......................................................................................... 59
PCI/PnP Configuration.............................................................................................. 59
PS/2 Mouse............................................................................................................... 60
Legacy USB Support................................................................................................. 60

v
Integrated Ports ......................................................................................................... 60
Integrated PCI IDE ................................................................................................... 61
Integrated LM79 ....................................................................................................... 61
Integrated Sound ....................................................................................................... 61
Keyboard Detection .................................................................................................. 61
AC Interrupt State..................................................................................................... 62
Chipset Screen......................................................................................................................... 62
Graphics Aperture..................................................................................................... 62
DRAM Type ............................................................................................................. 62
Features Screen ....................................................................................................................... 63
QuickBoot................................................................................................................. 63
QuietBoot.................................................................................................................. 63
DMI Event Logging.................................................................................................. 63
Multiboot .................................................................................................................. 65
Power Management................................................................................................... 65
Security..................................................................................................................... 66
Exit Screen .............................................................................................................................. 68
Setting the CPU Speed ............................................................................................................ 68
Updating the System BIOS...................................................................................................... 69
6 Troubleshooting.................................................................................................................. 71
Checking the System............................................................................................................... 72
System Power.......................................................................................................................... 72
System Boot ............................................................................................................................ 73
Video....................................................................................................................................... 76
Network................................................................................................................................... 76
Peripheral Drive Errors ........................................................................................................... 77
Miscellaneous Hardware.........................................................................................................77
7 Reinstalling System Software............................................................................................ 79
Before You Begin.................................................................................................................... 80
System Software Products....................................................................................................... 81
Installing Windows NT Server 4.0.......................................................................................... 82
Installing the ESS Maestro-2 PCI Sound Adapter Driver ......................................... 83
Configuring IDE/ATAPI Bus Mastering................................................................... 84
Getting Operating System Updates.......................................................................................... 84
Returned Goods Authorization (RGA) Form
Warranty Procedure and Repair Address Labels

vi

vii
Preface
InterServe 80 SL Rack Mount System Setup describes setting up and configuring your
InterServe 80 SL rack mount system for use. This document also provides information on
operating the system, troubleshooting, reinstalling system software, and using system
resources.
About This Document
InterServe 80 SL Rack Mount System Setup is organized as follows:
u Chapter 1, “Setting Up the Hardware,” describes how to set up the system hardware.
u Chapter 2, “Setting Up the Software,” describes how to set up the operating system and
associated system software.
u Chapter 3, “Configuring the System,” describes how to configure the system for use.
u Chapter 4, “Operating Notes,” describes how to use essential system features and
provides other important information.
u Chapter 5, “Configuring the BIOS,” describes how to use Phoenix BIOS Setup to
configure the system’s basic input/output system (BIOS).
u Chapter 6, “Troubleshooting,” describes how to resolve common system problems.
u Chapter 7, “Reinstalling System Software,” describes how to install the operating system
and associated system software, if required.
Document Conventions
Bold Commands, words, or characters that you key in literally.
Italic Variable values that you supply, or cross-references.
Monospace Output displayed on the screen.
SMALL CAPS Key names on the keyboard, such as D, ALT or F3; names of files and
directories. You can type filenames and directory names in the dialog boxes
or the command line in lowercase unless directed otherwise.
CTRL+DPress a key while simultaneously pressing another key; for example, press
CTRL and D simultaneously.

viii
Operating System Information
For more detailed information on the operating system, see the printed and online Microsoft
documentation delivered with the system.
See the Late-Breaking News shipped with your system for important software and
documentation information not covered in this document.
Hardware Information
Detailed reference information for your new system is provided in the System Reference,
which covers subjects such as the following:
u Opening and closing the unit
u Precautions against electrostatic discharges
u Replacing and upgrading system components
u Installing option boards
u System interrupt requests (IRQs)
u External port and system board connectors
u System board jumpers
u Power supply information
See the Late-Breaking News shipped with your system for important hardware and
documentation details not covered in this document.
Ergonomic Information
Read the Ergonomics Guide delivered with your system for valuable information on ways to
minimize repetitive stress injuries when working with a computer.
Customer Support
Intergraph Computer Systems offers an assortment of customer support options.
Hardware and Software Support Services
Intergraph Computer Systems provides a variety of hardware services for Intergraph and
third-party equipment. Services include warranty upgrades, repair depot service, on-site
hardware maintenance, system administration, and network consulting. Hardware purchased
from Intergraph Computer Systems includes a factory warranty ranging from 30 days to three

ix
years. A detailed warranty description is available on the World Wide Web; see the Support
pages at http://www.intergraph.com/ics.
Intergraph Computer Systems provides complimentary software support for 30 or 90 days
following shipment of a hardware or software product. This includes World Wide Web
access, Intergraph Bulletin Board Service access, FAXLink service, and telephone (Help
Desk) support. At the end of the complimentary support period, you can purchase other levels
of software support.
World Wide Web
You can visit Intergraph Computer Systems on the World Wide Web at
http://www.intergraph.com/ics. On these pages, you can get news and product information,
technical support information, software updates and fixes, and more.
Intergraph Bulletin Board Service
On the Intergraph Bulletin Board Service (IBBS), you can get technical support information,
software updates and fixes, and more.
To connect to the IBBS:
1. Set your system’s communications protocol for eight (8) data bits, no parity, one (1) stop
bit, and any baud rate up to 14,400.
2. Using a modem, call 1-256-730-8786. Outside the United States, call one of the mirror
sites listed on World Wide Web; see the Software Support pages at
http://www.intergraph.com.
3. At the login prompt, key in your user ID. If you have not connected before, key in new to
create a user ID.
4. Follow the menus to find what you need. The IBBS provides clear choices and online
help.
If you have trouble connecting to or using the IBBS, call the Customer Response Center at
1-800-633-7248 (product entry IBBS) or leave a message for the IBBS System Operator at
1-256-730-1413.
FAXLink
To use the FAXLink:
u Call 1-800-240-4300 for information on how to get technical support information using
the FAXLink.
u Call 1-256-730-9000 to get documents (up to five per call).

x
Telephone
To get customer support by telephone:
u In the United States, call 1-800-633-7248 between the hours of 7:00 a.m. and 7:00 p.m.
Central Time, Monday through Friday (except holidays).
u Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.
Have the following information available when you call:
u Your service number, which identifies your site to Intergraph Computer Systems. You
use your service number for warranty or maintenance calls.
u Your Customer Personal Identification Number (CPIN). You get a CPIN the first time
you call the Customer Response Center; it is associated with your service number for
future call logging.
u The product’s name or model number.
u The product’s serial number. Software product serial numbers are included in the product
packaging. Hardware product serial numbers are on a sticker affixed to the hardware
product.
u Your name and telephone number.
u A brief description of the question or problem.
More Support Options
To get information on more customer support options:
u Visit the Support pages on the World Wide Web at http://www.intergraph.com/ics.
u For hardware support questions in the United States, call 1-800-763-0242.
u For software support questions in the United States, call 1-800-345-4856.
u Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.

1
1 Setting Up the Hardware
This chapter provides instructions for setting up and installing the rack-mount InterServe 80
SL into a standard equipment rack. If you purchased an Intergraph rack, refer to the
Intergraph Rack Installation and Use document delivered with the rack for instructions to
unpack and set up the rack. For a rack not purchased from Intergraph Computer Systems,
refer to the instructions that came with it.
WARNING Follow all installation instructions explicitly to avoid personal injury and equipment
damage.
CAUTION If you are using cables not supplied by Intergraph Computer Systems, you must use shielded
cables to prevent excessive electromagnetic interference (EMI). Intergraph Computer
Systems cables reduce the amount of EMI produced by the system.
Unpacking the System........................................................................................................2
Observing Safety Precautions............................................................................................. 2
Placing the System Components......................................................................................... 3
Understanding Vertical Units............................................................................................. 4
Setting Up the System........................................................................................................ 4
Connecting the Cables........................................................................................................9
Installing Disk Drives....................................................................................................... 12
Installed Expansion Cards................................................................................................ 15
Connecting an External SCSI Device............................................................................... 16
Checking the System........................................................................................................ 17
Starting the System........................................................................................................... 17
What’s Next?....................................................................................................................18

2
Unpacking the System
Remove everything from the shipping cartons and verify you have the following equipment.
CAUTION Carefully remove items from packaging. Do not drop items on a hard surface, or damage may
result. You will need help to remove and place heavy items.
The system carton contains the following items:
u System base unit and power cord.
u Keyboard and mouse.
u Rack-mount hardware including handles, cable ties, rack rails with bar nuts, tinnerman
nuts, and screws.
u Operating system and system software carton.
The operating system and system software carton contains the following items:
u Windows NT operating system software (CD-ROM and diskettes) and documentation.
u Intergraph system software for Windows NT (diskettes).
If you purchased a monitor from Intergraph Computer Systems, its carton contains the
following:
u Monitor and power cord.
u Monitor cable.
u Monitor documentation.
NOTE If any of these items were not delivered, call the Customer Response Center immediately at
1-800-633-7248.
Save the packaging materials. If you need to return equipment for repair, it must be in its
original packaging for you to get warranty service.
If you have already unpacked and connected the peripherals to the system, review the rest of
this chapter and then go to Chapter 2, “Setting Up the Software.”
Observing Safety Precautions
Before installing the InterServe 80 SL into a rack, prevent the rack from moving by engaging
the stabilizers. If the rack is not equipped with stabilizers, refer to the documentation
delivered with the rack for stabilizing instructions.

3
Observe the following safety precautions when installing the InterServe 80 SL into a rack or
when using the rack-mounted InterServe 80 SL:
u Extend only one slide rail set at a time. Push an extended slide rail set back into the rack
before extending another.
WARNING Extending more than one slide rail set could cause the rack to fall forward, causing
damage to the equipment and injuring anyone in front of the rack.
u Do not push on or lean against the rack. Always engage the stabilizers. The adjustable
feet should be lowered securely against the floor.
u If the rack contains an AC distribution box or an uninterruptible power supply (UPS), do
not connect the power cord to the wall outlet until instructed to do so in the system
documentation.
u Set up the InterServe 80 SL completely before you start the system.
After setup is complete, refer to Chapters 2 through 7 for startup and configuration
instructions.
Placing the System Components
When placing InterServe 80 SL components, keep these guidelines in mind:
u Move and place the monitor and the base unit carefully.
u Place the base unit in a well-ventilated location where air can circulate freely around it.
u Do not expose the system to high levels of dust, smoke, or moisture.
u Maintain the following operating environment.
− Temperature range: 50 °F to 77 °F (10 °C to 25 °C). Optimum: 70 °F (21 °C)
− Humidity range: 20 % to 80 % non-condensing. Optimum: 50 %
WARNING Once you install equipment into the rack, do not move the rack. If you must move the
rack, first remove all equipment, move the rack to its new location, and then reinstall
the equipment.
CAUTION Do not move the system without first shutting down the system and turning off power, or
damage to internal components may result.

4
Understanding Vertical Units
You can identify a vertical unit (U) mark as a round hole along the edge of the side rails. Note
that it is smaller than the mounting holes used to secure equipment in a rack. The 40 U rack
additionally uses a square hole to indicate every fourth vertical unit. You should determine
the vertical mounting space within a rack enclosure for each device you wish to install. For
example, an AC distribution box can require 1 U or 2 U of mounting space, while a server
requires five vertical units (5 U), or 8.75 inches, of mounting space.
u A vertical unit equals 1.75 inches and consists of three mounting holes.
u The mounting hole diameter is 7.1 mm (industry standard).
u Mounting holes are counted upward after locating the first mounting hole within the range
of vertical units required to install the equipment.
The following figure shows installing a tinnerman nut to mounting hole 3 of a vertical unit.
Setting Up the System
CAUTION Two persons are required to perform the following procedures.
To install the base unit:
1. Remove the system base unit and mounting rails from the carton and shipping materials.
Use a helper!
Tinnerman
Nut Vertical Unit
Marker
Vertical
Unit
Marker
Mounting Hole 1
Mounting Hole 2
Mounting Hole 3
Mounting Hole 4

5
2. Install the handle brackets on the base unit, using the screws provided.
Base Unit
Rail Guide
Handle Brackets
3. If the rail guides are already attached to the base unit, skip to step 4. If the rail guides are
not attached to the base unit, do the following:
− Remove the rail guides from the mounting rails. The rail guide is the innermost
sliding piece of the mounting rails, and has a flexible tab at one end.
− Attach the rail guides to the base unit using the flat-head screws provided, making
sure the tab on the rail guide is towards the back of the base unit. Refer to the
following figure.
Flexible Tab

6
4. Use the button-head screws and bolts provided to loosely secure the rail brackets to the
rack rails. See the following figure. The rail brackets have the rail teeth needed to secure
the rack rails to the back of the rack. Install the button-head screws and bolts loosely so
you can adjust the back rail teeth positions as needed in step 8.
Front Rail Teeth
Side Tab
Back Rail Teeth
Rail Bracket
Bolts
5. The rack-mount InterServe 80 SL requires 5 U (8.75 inches) of mounting space. Choose
the five vertical units you need and mark the fifth and sixth mounting holes starting at the
bottom of the five vertical units. Use a tape measure if you prefer that method of
measurement.
6. Use the flat-head screws and bar nuts to secure the front rail teeth to the front of the rack.
With the flat side of the bar nut facing the screws, loosely install two flat-head screws to
the bar nut, through the fifth and sixth mounting holes of the bottom 5 Us. Slide the front
rail teeth over the screws and tighten. Ensure the front rail teeth are between the bar nut
and the mounting holes. Refer to the following figure.

7
Bar Nut
Flat-Head
Screws
Mounting Holes
Teeth
Rack Rail
7. Slide tinnerman nuts over the third and thirteenth mounting holes starting from the bottom
of the 5 Us. The tinnerman nuts will be used when you secure the handle brackets on the
front of the base unit to the front of the rack. Refer to the following figure.
Tinnerman
Nut
Mounting
Hole
8. Use the button-head screws and bar nuts provided to secure the back rack rail teeth to the
back of the rack.
With the flat side of the bar nut facing the screws, loosely install two button-head screws
to the bar nut, through the fifth and sixth mounting holes of the bottom 5 Us. Slide the
back rail teeth over the screws and tighten. Ensure the back rail teeth are between the bar
nut and the mounting holes. Refer to the following figure.

8
Button-Head
Screws
Mounting
Holes
Bar Nut
Rack Rail
Teeth
9. Tighten the screws on the rail brackets on each rack rail in the back of the rack.
10. Extend the rails from the rack until they lock.
11. With a person on each side, lift the base unit and align the rack rails with the rail guides
mounted on the side of the base unit. Slide the base unit into the rack rails until you hear
a click. Refer to the following figure.
12. Press the locked rail tabs and slide the base unit completely back into the rack. After the
base unit slides back a few inches, the base unit and rails slide together as a unit into the
rack. Refer to the following figure.
Rail Guide
(Each Side)
Locked Rail Tab
(Each Side)
Rack Rail
(Each Side)
13. Install the black screws through the handle brackets and the tinnerman nuts you installed
in step 7 to secure the base unit to the rack.

9
Connecting the Cables
All cable ports on the base unit and other Intergraph Computer Systems equipment are keyed
or molded and labeled to ensure proper cable attachment. If a cable is not attaching easily,
ensure that you are aligning the cable connector correctly with the port.
The following figure shows the ports and connections on the back of the base unit. Refer to
this picture as needed when following the cable connection procedure.
Parallel
Port (LPT1) Voltage Selection
Switch AC Receptacle Video Out Port Network Port
Mouse Port
Keyboard Port USB
Ports Serial Ports
COM1 - left
COM2 - right
Audio Ports Game/MIDI
Port SCSI Controller
(SCSI systems only,
connector is
non-functional)
WARNING If you do not use cables from Intergraph Computer Systems, you must use shielded
cables to prevent excessive electromagnetic interference (EMI). Intergraph Computer
Systems cables are designed to reduce the amount of EMI produced by the system.
CAUTION On systems with RAID configurations, channel 0 is used to control disk drives internal to the
chassis, and is therefore unavailable for use external to the chassis. Connecting a peripheral
device to the external RAID controller port can result in system failures and loss of data.
CAUTION On systems with non-RAID configurations, the external controller port on the system’s SCSI
controller card is non-functional and can cause unexpected behavior. To add external SCSI
devices, use an additional SCSI controller card.

10
NOTE While Intergraph Computer Systems recommends disconnecting the cables from the base
unit before extending the base unit from the rack, you can still extend the base unit without
disconnecting the cables. Be sure there is enough surplus cable length to allow the base unit
to fully extend from the rack. Use caution not to pinch the cables while extending or retracting
the base unit.
NOTE For information about SCSI or RAID ports, refer to the documentation delivered with the
controller. For information about the Video Out port, refer to the documentation delivered with
the video card.
The base unit ports have PC 95 compliant labels. Refer to the following table as needed when
following the cable connection procedure.
Connect the cable from this.... To the port labeled... For this connector...
Mouse Mouse port
Keyboard Keyboard port
Universal Serial Bus device Universal Serial Bus port
Modem, printer, or other device 12Serial (COM) port 1 or 2
Printer or other device Parallel port
Network Ethernet port
Game joystick or MIDI device MIDI/Game port
Monitor Video Out port