Intergraph InterServe 800 SL User manual

InterServe 800
System Setup
April 1998
DHA026300

Copyright
1998 Intergraph Computer Systems. All rights reserved. This document contains information protected by copyright, trade secret, and
trademark law. This document may not, in whole or in part, be reproduced in any form or by any means, or be used to make any
derivative work, without written consent from Intergraph Computer Systems.
Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of the rights in
technical data and computer software clause at DFARS 252.227-7013. Unpublished rights are reserved under the copyright laws of the
United States.
Intergraph Computer Systems, Huntsville AL 35894-0001
Notice
Information in this document is subject to change without notice and should not be considered a commitment by Intergraph Computer
Systems. Intergraph Computer Systems shall not be liable for technical or editorial errors in, or omissions from, this document. Intergraph
Computer Systems shall not be liable for incidental or consequential damages resulting from the furnishing or use of this document.
All warranties given by Intergraph Computer Systems about equipment or software are set forth in your purchase contract. Nothing stated
in, or implied by, this document or its contents shall be considered or deemed a modification or amendment of such warranties.
Trademarks
Intergraph Computer Systems and the Intergraph Computer Systems logo are registered trademarks of Intergraph Computer Systems.
InterServe is a trademark of Intergraph Computer Systems.
Microsoft, Windows, and MS-DOS are registered trademarks of Microsoft Corporation. Windows NT is a trademark of Microsoft
Corporation.
Other brands and product names are trademarks of their respective owners.
FCC/DOC Compliance
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy. If the equipment is not installed and used in
accordance with the instruction manual, it may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at his own expense.
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil
numérique de la classe A respecte toutes les exigencies du Règlement sur le materiél brouilleur du Canada.
Warnings
Changes or modifications made to the system that are not approved by the party responsible for compliance could void the user's authority
to operate the equipment.
To reduce the risk of electrical shock, do not attempt to open the equipment unless instructed. Do not use a tool for purposes other than
instructed.
There is a danger of explosion if the battery is incorrectly replaced. Replace the battery only with the same or equivalent type as
recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.
There are no user serviceable parts in the power supply. Refer all servicing of the power supply to qualified service personnel.
Notes
Read all operating instructions before using this device. Keep these instructions for future reference. Follow all warnings on the device or
in the operating instructions.

This device is designed and manufactured to comply with approved safety standards for information processing and business equipment.

v
Contents
Preface............................................................................................................................... ix
About This Document......................................................................................................... ix
Document Conventions....................................................................................................... ix
Operating System Information ............................................................................................. x
Hardware Information.......................................................................................................... x
Ergonomic Information....................................................................................................... xi
Customer Support............................................................................................................... xi
Hardware and Software Support Services.............................................................. xi
World Wide Web.................................................................................................. xi
Intergraph Bulletin Board Service ......................................................................... xi
FAXLink..............................................................................................................xii
Telephone ............................................................................................................xii
More Support Options.........................................................................................xiii
1 Installing the System...................................................................................................... 1
Before You Begin................................................................................................................ 2
Understanding Power Requirements..................................................................................... 2
Unpacking the Equipment.................................................................................................... 3
Placing the System............................................................................................................... 4
Setting Up a Deskside System.............................................................................................. 5
Installing the System into a Rack ......................................................................................... 6
Prepare the System................................................................................................. 6
Install the System................................................................................................... 7
Connecting the Cables ....................................................................................................... 10
Installing Disk Drives ........................................................................................................ 13
Install and Label the Disk Drives ......................................................................... 14
Additional Information......................................................................................... 18
Checking the System.......................................................................................................... 19
What’s Next?..................................................................................................................... 19
2 Setting Up the System Software................................................................................... 21
Preparing for Setup............................................................................................................ 22
Pre-Installed Software.......................................................................................... 22
Before You Start Setup......................................................................................... 22
Starting the System............................................................................................................ 24
Starting Operating System Setup........................................................................................ 25
Finishing System Setup...................................................................................................... 26
Creating a Repair Disk ......................................................................................... 26
Creating System Software Backup Diskettes......................................................... 26
What’s Next?..................................................................................................................... 27

vi
3 Configuring the System................................................................................................ 29
Configuring the Video Display........................................................................................... 30
Changing the Default Video Display Driver ......................................................... 30
Correcting Video Display Problems...................................................................... 30
Installing MegaRAID Power Console Software.................................................................. 31
Configuring Additional Drives for a RAID Disk Array ...................................................... 32
Basic RAID Hardware Information ...................................................................... 32
Standard RAID Disk Drives Configuration........................................................... 33
Additional RAID Disk Drives Configuration........................................................ 35
Ensuring Correct PC Card Hard Disk Operation ................................................................ 36
Installing and Configuring LanSafe UPS Software............................................................. 37
Disabling Command Queuing............................................................................................ 38
Installing QFE Update Software......................................................................................... 38
Creating an Emergency Repair Disk .................................................................................. 39
Installing the InterSite Server Monitor ............................................................................... 39
Getting Operating System Updates..................................................................................... 39
4 Using the System.......................................................................................................... 41
Starting and Stopping the System ...................................................................................... 42
Status LEDs....................................................................................................................... 43
Disk Activity LEDs (RAID Systems).................................................................................. 44
System Alert...................................................................................................................... 45
LCD Screen....................................................................................................................... 46
Startup Messages.................................................................................................. 47
System Status Information.................................................................................... 48
RAID Status Information ..................................................................................... 49
System Status Menus......................................................................................................... 50
Entering a Password when Prompted.................................................................... 50
Enable and Disable the Intruder Alert .................................................................. 51
Configure the Audible Alarm Operation............................................................... 51
View the Internal Temperatures or Change the Temperature Scale ....................... 52
View the Fan Status ............................................................................................. 53
View the Power Supply Status.............................................................................. 53
View the Voltage Status - 550 Watt Power Supplies Only..................................... 55
View the System Power Status.............................................................................. 55
View Power Distribution Board Information......................................................... 55
View LCD Board Information.............................................................................. 56
Set the System Monitor Firmware Password......................................................... 56
Change the Polling Interval .................................................................................. 56
Change the Ambient Heat Threshold.................................................................... 57
View the State of the System Monitor Firmware when Last Rebooted................... 58
Manually Reboot the System Monitor Firmware................................................... 58
RAID Section Menus......................................................................................................... 58
Turn Off the RAID Alarm.................................................................................... 59
View RAID Confguration Information ................................................................. 59

vii
View the Last POST Results................................................................................. 60
View the Internal Temperature............................................................................. 60
View SCSI ID Information................................................................................... 60
View the Internal Heat Threshold......................................................................... 61
Using InterSite Programs................................................................................................... 61
Additional User Information .............................................................................................. 62
5 Configuring the BIOS................................................................................................... 63
Overview........................................................................................................................... 64
Starting AMIBIOS Setup................................................................................................... 64
Using AMIBIOS Setup...................................................................................................... 65
Setup Menu ....................................................................................................................... 65
Standard............................................................................................................... 65
Advanced............................................................................................................. 67
Chipset................................................................................................................. 70
PCI/PnP............................................................................................................... 72
Peripheral ............................................................................................................ 74
Power Management Menu ................................................................................................. 76
Utility Menu...................................................................................................................... 77
Language ............................................................................................................. 77
Detect IDE........................................................................................................... 77
Security Menu.................................................................................................................... 77
Supervisor, User................................................................................................... 77
Anti-Virus............................................................................................................ 78
Default Menu..................................................................................................................... 78
Original ............................................................................................................... 78
Optimal................................................................................................................ 79
Fail-safe............................................................................................................... 79
Reprogramming the BIOS.................................................................................................. 80
Assigning System Resources for Option Cards................................................................... 81
Changing the System Boot Sequence ................................................................................. 82
Summary of Optimal and Fail-Safe Settings....................................................................... 83
6 Troubleshooting............................................................................................................ 87
Checking the System.......................................................................................................... 88
System Boot and Restart Errors.......................................................................................... 89
Series of beeps and error message displays........................................................... 89
One or more RAID controllers is not recognized .................................................. 90
Does not boot from drive A (floppy) or other expected boot device....................... 90
DMA bus timeout message displays...................................................................... 90
I/O card parity error message displays.................................................................. 90
“Invalid configuration information for SLOT XX” message displays.................... 91
“Battery voltage low” message displays................................................................ 91
Floppy disk drive is not recognized ...................................................................... 91
CD-ROM drive is not recognized ......................................................................... 91
LCD Screen Remains Blank and Alarm Continuously Sounds.............................. 92

viii
LCD Screen Reports a Failure Status ................................................................................. 92
Temperature Status is HOT .................................................................................. 92
Voltage Status is FAIL......................................................................................... 92
Power Supply Status is WARN or FAIL............................................................... 93
Peripheral Drive Errors...................................................................................................... 93
CD-ROM drive LEDs do not light when system power is on ................................ 93
Floppy disk drive LEDs do not light when system power is on.............................. 93
Additional Errors............................................................................................................... 93
System loses BIOS configuration information....................................................... 93
7 Installing System Software........................................................................................... 95
Before You Begin.............................................................................................................. 96
System Software Products.................................................................................................. 96
Installing Windows NT Server 4.0 ..................................................................................... 97
Getting Operating System Updates..................................................................................... 98
A System Power .............................................................................................................. 99
Index................................................................................................................................101
Returned Goods Authorization (RGA) Form
Warranty Procedure
Repair Depot Address Labels

ix
Preface
InterServe 800 System Setup describes setting up and configuring your InterServe 800
system for use. This document also provides information on using the system, configuring
the BIOS, troubleshooting, installing system software, and system power.
About This Document
InterServe 800 System Setup is organized as follows:
u Chapter 1, “Installing the System,” describes how to set up the system hardware.
u Chapter 2, “Setting Up the Software,” describes how to set up the operating system and
associated system software.
u Chapter 3, “Configuring the System,” describes how to configure the system for use.
u Chapter 4, “Using the System,” describes how to use essential system features and
provides other important information.
u Chapter 5, “Configuring the BIOS,” describes how to use AMIBIOS Setup to configure
the system’s basic input/output system (BIOS).
u Chapter 6, “Troubleshooting,” describes how to resolve common system problems.
u Chapter 7, “Installing System Software,” describes how to install the operating system
and associated system software, if required.
u Appendix A, “System Power,” describes the system’s rated power consumption (load).
Document Conventions
Bold Commands, words, or characters that you key in literally.
Italic Variable values that you supply, or cross-references.
Monospace Output displayed on the screen.
SMALL CAPS Key names on the keyboard, such as D, ALT or F3; names of files and
directories. You can type filenames and directory names in the dialog boxes
or the command line in lowercase unless directed otherwise.
CTRL+DPress a key while simultaneously pressing another key; for example, press
CTRL and D simultaneously.

x
Operating System Information
For more detailed information on the operating system, see the printed and online Microsoft
documentation delivered with the system.
See the Late-Breaking News shipped with your system for important software and
documentation information not covered in this document.
Hardware Information
An online introduction to your new system is provided in the System Introduction, which
covers subjects such as the following:
u System features
u System controls and connections
u Intergraph customer support
You can display the System Introduction by using the InterSite Welcome dialog or by
opening the SYSINTRO.HLP file on your system.
Detailed reference information for your new system is provided in the System Reference,
which covers subjects such as the following:
u Opening and closing the unit
u Precautions against electrostatic discharges
u Replacing and upgrading system components
u Installing option boards
u System interrupt requests (IRQs)
u External port and system board connectors
u System board jumpers
u Power supply information
See the Late-Breaking News shipped with your system for important hardware and
documentation details not covered in this document.
Ergonomic Information
Read the Ergonomics Guide delivered with your system for valuable information on ways to
minimize repetitive stress injuries when working with a computer.

xi
Customer Support
Intergraph Computer Systems offers an assortment of customer support options.
Hardware and Software Support Services
Intergraph Computer Systems provides a variety of hardware services for Intergraph and
third-party equipment. Services include warranty upgrades, repair depot service, on-site
hardware maintenance, system administration, and network consulting. Hardware
purchased from Intergraph Computer Systems includes a factory warranty ranging from 30
days to three years. A detailed warranty description is available on the World Wide Web;
see the Support pages at http://www.intergraph.com/ics.
Intergraph Computer Systems provides complimentary software support for 30 or 90 days
following shipment of a hardware or software product. This includes World Wide Web
access, Intergraph Bulletin Board Service access, FAXLink service, and telephone (Help
Desk) support. At the end of the complimentary support period, you can purchase other
levels of software support.
World Wide Web
You can visit Intergraph Computer Systems on the World Wide Web at
http://www.intergraph.com/ics. On these pages, you can get news and product
information, technical support information, software updates and fixes, and more.
Intergraph Bulletin Board Service
On the Intergraph Bulletin Board Service (IBBS), you can get technical support information,
software updates and fixes, and more.
To connect to the IBBS:
1. Set your system’s communications protocol for eight (8) data bits, no parity, one (1) stop
bit, and any baud rate up to 14,400.
2. Using a modem, call 1-256-730-8786. Outside the United States, call one of the mirror
sites listed on World Wide Web; see the Software Support pages at
http://www.intergraph.com.
3. At the login prompt, key in your user ID. If you have not connected before, key in new
to create a user ID.
4. Follow the menus to find what you need. The IBBS provides clear choices and online
help.

xii
If you have trouble connecting to or using the IBBS, call the Customer Response Center at
1-800-633-7248 (product entry IBBS) or leave a message for the IBBS System Operator at
1-256-730-1413.
FAXLink
To use the FAXLink:
u Call 1-800-240-4300 for information on how to get technical support information using
the FAXLink.
u Call 1-256-730-9000 to get documents (up to five per call).
Telephone
To get customer support by telephone:
u In the United States, call 1-800-633-7248 between the hours of 7:00 a.m. and 7:00
p.m. Central Time, Monday through Friday (except holidays).
u Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.
Have the following information available when you call:
u Your service number, which identifies your site to Intergraph Computer Systems. You
use your service number for warranty or maintenance calls.
u Your Customer Personal Identification Number (CPIN). You get a CPIN the first time
you call the Customer Response Center; it is associated with your service number for
future call logging.
u The product’s name or model number.
u The product’s serial number. Software product serial numbers are included in the
product packaging. Hardware product serial numbers are on a sticker affixed to the
hardware product.
u Your name and telephone number.
u A brief description of the question or problem.
More Support Options
To get information on more customer support options:
u Visit the Support pages on the World Wide Web at http://www.intergraph.com/ics.
u For hardware support questions in the United States, call 1-800-763-0242.

xiii
u For software support questions in the United States, call 1-800-345-4856.
u Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.

xiv

1
1 Installing the System
Follow the instructions in this chapter to set up an InterServe 800 in a stand-alone deskside
configuration or to install it into an Intergraph rack.
Before You Begin................................................................................................................ 2
Understanding Power Requirements..................................................................................... 2
Unpacking the Equipment.................................................................................................... 3
Placing the System............................................................................................................... 4
Setting Up a Deskside System.............................................................................................. 5
Installing the System into a Rack ......................................................................................... 6
Prepare the System................................................................................................. 6
Install the System................................................................................................... 7
Connecting the Cables ....................................................................................................... 10
Installing Disk Drives ........................................................................................................ 13
Install and Label the Disk Drives ......................................................................... 14
Additional Information......................................................................................... 18
Checking the System.......................................................................................................... 19
What’s Next?..................................................................................................................... 19

2
Before You Begin
Read this chapter before you attempt to set up an InterServe 800. In addition:
u Contact the local Intergraph support office if any items you ordered are missing or
damaged.
u If using non-Intergraph cables with the system, ensure that they are shielded and
terminated on both ends. Intergraph-supplied cables are shielded to prevent excessive
electromagnetic interference (EMI).
u If you need to return equipment for repair, it must be shipped in Intergraph-supplied
packaging for you to get warranty service. If you do not keep the original packaging
(pallet, boxes, and so on), you can order new packaging from Intergraph Computer
Systems.
u Follow the installation instructions explicitly to avoid personal injury and damage to the
server hardware.
If installing the system into a rack, note the following.
u Set up the Intergraph rack using the Intergraph Rack Installation and Use document
delivered with the rack. Become familiar with the rack enclosure before installing the
system hardware.
u Install the mounting equipment (shelves, rails, and so on) as described in the Sliding
Shelf Assembly for Intergraph Racks Installation document.
u Do not push on or lean against the rack. The front and side stabilizer feet must be
extended at all times.
WARNING Do not install the InterServe base unit into a non-Intergraph rack. The Intergraph rack
is designed to support the weight of the base unit, and specially-designed shelves
from Intergraph Computer Systems must be used to mount the base unit into the rack.
Understanding Power Requirements
If using an external power source with your system, such as an AC distribution box or an
uninterruptible power supply (UPS), review the documentation delivered with the power
source. Also read Appendix A in this document, which describes the system’s power
consumption. An external power source provides a limited amount of power to systems, so
you should understand its limitations before connecting the server and other components to
it.

3
A single 115 VAC branch circuit is not rated to supply enough power to properly operate two
or more systems. If you are not using an external power source, you must plug each system
into its own branch circuit. The systems cannot power on properly if you plug two or more
into the same branch circuit. However, one system plus a low power load device such as a
monitor can be used on the same branch circuit.
Unpacking the Equipment
The InterServe base unit is set between two foam pieces on the pallet, and other items are
packed in boxes. The pallet with the base unit and boxes is shown in the following figure.
Disk Drives
Box
Parts Box Disk Drives
Box
InterServe
Base Unit
Contents of the boxes are as follows :
u Parts box -- contains the keyboard, mouse, and keys (one for system power switch and
another for the drive access door); Windows NT Server operating system (compact
disks, floppy diskettes, and documentation), if ordered; Intergraph system software
(diskettes); label sheets for disk drives; and documentation.
u Disk drives box -- each box contains up to four disk drives and documentation. If you
ordered less than four drives, one of the boxes is empty.

4
If you ordered a monitor from Intergraph Computer Systems, it is shipped separately from
the base unit pallet. Its carton contains the monitor, the monitor AC power cord, the video
cable, and monitor documentation.
NOTE If any of the listed items were not delivered, call the Customer Response Center immediately
at 1-800-633-7248.
Save all packaging materials after setting up the system. If you return equipment for repair,
it must be in its original packaging for you to get warranty service (if provided under your
contract agreement).
Placing the System
Before you set up your system, determine where you want to place it. Keep these guidelines
in mind:
u Place the system as close as possible to the proper power outlet. The power cord
connecting the system to the facility power outlet or other power source serves as the
disconnect device.
u Place the system in an area where air can circulate freely around it.
u For a deskside installation, the front of the system requires at least twelve inches
clearance, and the back of the system requires at least eight inches clearance.
For rack mounting, ensure that the front and the back of the rack each have 36 inches of
clearance for servicing the installed hardware.
u Do not expose the system to high levels of dust, smoke, or moisture.
u Place the system in an area where the temperature range stays between 10 °C and 26 °C
(50 °F and 80 °F). The optimum operating temperature is 21 °C (70 °F).
u Place the system in an area where the humidity stays between 20 percent and 80 percent
(non-condensing). The optimum operating humidity is 50 percent (non-condensing).
Install the system as described in “Setting up a Deskside System” or “Installing a System
into a Rack.”

5
Setting Up a Deskside System
Intergraph Computer Systems ships the system with a stabilizer plate mounted on the bottom
of the system, as shown in the following figure.
Stabilizer Plate

6
To set up the system:
1. Lift the base unit from the pallet and set it upright.
WARNING The base unit is heavy; two people are required to lift it out of the box. Do not let the
base unit drop onto a hard surface, or damage to internal components may result.
2. Remove the plastic bag from the base unit.
3. For dual power supplies, remove four cardboard sheets from the sides of the power
supplies.
4. Connect the cables as described in “Connecting the Cables”.
Installing the System into a Rack
Prepare the System
The system can be installed only in Intergraph’s 17 U and 40 U racks.
To prepare the base unit for rack installation:
1. Place the pallet close to the equipment rack.
WARNING The base unit is heavy; two people are required to lift it out of the box. Do not let the
base unit drop onto a hard surface, or damage to internal components may result.
2. Lift the base unit from the pallet and set it upright.
3. Remove the plastic bag from the base unit.
4. A stabilizer plate is attached on the bottom of all servers. You must remove the plate
before installing the base unit into the rack. Tip the base unit back to expose the
stabilizer plate, and remove the four screws from the stabilizer plate.
CAUTION The two 1/4 turn fasteners on the back of the base unit could be damaged if you let the
system rest completely on the back panel. Support the system in a tipped position while
removing the stabilizer plate.
NOTE The four holes from which the screws were just removed are the same holes used to secure
the base unit to the sliding shelf.
5. Set the unit upright.
6. Install the sliding shelves and other rack mounting hardware as described in the Sliding
Shelf Assembly for Intergraph Racks Installation document.