Intergraph InterServe 05 Setup User guide

InterServe 305, 605
System Setup
DHA021410
July 1997

Warranties and Liabilities
The information and the software discussed in this document are subject to change without notice and
should not be considered commitments by Intergraph Corporation. Intergraph Corporation assumes no
responsibility for any errors in this document.
The software discussed in this document is furnished under a license and may be used or copied only in
accordance with the terms of the license. No responsibility is assumed by Intergraph for the use or
reliability of software on equipment that is not supplied by Intergraph or its affiliated companies.
All warranties given by Intergraph Corporation about equipment or software are set forth in your purchase
contract, and nothing stated in, or implied by, this document or its contents shall be considered or deemed a
modification or amendment of such warranties.
Copyright
1997, Intergraph Corporation including this documentation, and any software and its file formats and
audio-visual displays described herein; all rights reserved; may only be used pursuant to the applicable
software license agreement; contains confidential and proprietary information of Intergraph and/or other
third parties which is protected by copyright, trade secret and trademark law and may not be provided or
otherwise made available without prior written authorization.
Restricted Rights Legend
Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in
subdivision (c)(1)(ii) of the rights in technical data and computer software clause at DFARS 252.227-7013.
Unpublished rights reserved under the copyright laws of the United States.
Intergraph Corporation, Huntsville AL 35894-0001
Trademarks
Intergraphand the Intergraph logo are registered trademarks of Intergraph Corporation. InterServeis a
trademark of Intergraph Corporation.
Microsoftand Windowsare registered trademarks of Microsoft Corporation. Windows NTis a
trademark of Microsoft Corporation.
Other brands and product names are trademarks of their respective owners.

Power Input Rating
The unit’s power input rating can be found in the online InterServe 305, 605 System Introduction.
Product ID Information
Product ID information (serial number and model number) can be found on the back of the base unit.
FCC Compliance
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy. If the equipment is not installed and used in accordance with the
instruction manual, it may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
CDC Compliance
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus
set out in the Radio Interference Regulations of the Canadian Department of Communications.
Warnings
Changes or modifications made to the system that are not approved by the party responsible for compliance
could void the user's authority to operate the equipment.
To reduce the risk of electrical shock, do not attempt to open the equipment unless instructed. Do not use a
tool for purposes other than instructed.
There is a danger of explosion if the battery is incorrectly replaced. Replace the battery only with the same
or equivalent type as recommended by the manufacturer. Dispose of used batteries according to the
manufacturer's instructions.
There are no user serviceable parts in the power supply. Refer all servicing of the power supply to qualified
service personnel.
Notes
This device is designed and manufactured to comply with approved safety standards for information
processing and business equipment.
Read all safety and operating instructions before using the equipment. Keep these instructions for future
reference. Follow all warnings on the equipment or in the operating instructions.

v
Contents
Preface.............................................................................................................................. ix
About This Document....................................................................................................... ix
Document Conventions..................................................................................................... ix
Finding Operating System Information.............................................................................. x
Finding System Hardware Information.............................................................................. x
Learning About System Ergonomics................................................................................. xi
Finding Intergraph on the Internet..................................................................................... xi
Getting Telephone Support ............................................................................................... xi
Getting Documentation and Training............................................................................... xii
Using the Intergraph Bulletin Board Service ................................................................... xii
Using the Intergraph FAXLink........................................................................................xiii
1 Getting Started..............................................................................................................1
Unpacking the System........................................................................................................ 1
Placing System Components.............................................................................................. 2
Setting Up the System........................................................................................................ 2
Installing RAID Disk Drives.............................................................................................. 6
Installing an External SCSI Device.................................................................................... 7
Preparing for Windows NT Setup...................................................................................... 8
Starting the System........................................................................................................... 10
Going Through Windows NT Setup................................................................................. 12
Using the Welcome Dialog .............................................................................................. 12
Creating Backup Diskettes................................................................................. 12
Creating a Repair Disk or a Startup Diskette ..................................................... 13
Reviewing the System Introduction.................................................................... 13
Logging On and Off Windows NT Server ....................................................................... 14
Observing System Precautions......................................................................................... 14
What Now? ...................................................................................................................... 15
2 Configuring the System ............................................................................................. 17
Configuring the Video Display Driver............................................................................. 17
Changing the Monitor Refresh Rate................................................................... 17
Changing the Default Video Display Driver...................................................... 18
Correcting Video Display Problems .................................................................. 18
Configuring the Sound Processor..................................................................................... 19
Installing MegaRAID Power Console Software............................................................... 20
Ensuring PC Card Support and Operation........................................................................ 20
Disabling Command Queuing.......................................................................................... 21
Installing QFE Update Software ...................................................................................... 22
Creating an Emergency Repair Disk................................................................................ 22
Installing the ECC Memory Driver.................................................................................. 22
Installing the System Introduction.................................................................................... 23

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Configuring Networking...................................................................................................23
Configuring External SCSI Peripherals............................................................................24
Obtaining Windows NT Updates......................................................................................24
3 Configuring the BIOS ................................................................................................25
Using AMIBIOS Setup.....................................................................................................25
Setup Menu.......................................................................................................................26
Standard .............................................................................................................26
Advanced ...........................................................................................................27
Chipset ...............................................................................................................30
Peripheral...........................................................................................................32
Utility Menu.....................................................................................................................34
Detect Master.....................................................................................................34
Detect Slave .......................................................................................................34
Security Menu .................................................................................................................. 34
Password ............................................................................................................34
Anti-Virus ..........................................................................................................35
Default Menu....................................................................................................................35
Original ..............................................................................................................35
Optimal...............................................................................................................36
Fail-safe..............................................................................................................36
Reprogramming the BIOS................................................................................................37
Changing the System Boot Sequence.................................................................38
Assigning System Resources for Option Boards................................................39
4 Troubleshooting..........................................................................................................43
System Power Errors........................................................................................................43
Fails to power on................................................................................................43
System Boot Errors...........................................................................................................44
Series of beeps and error message displays........................................................44
System hangs after BIOS initializes...................................................................45
One or more processors is not active..................................................................45
Does not boot from expected boot device ..........................................................45
Does not boot from floppy disk drive (drive A).................................................45
Incorrect number of processors displays ............................................................46
Incorrect amount of memory displays................................................................46
CD-ROM drive is not recognized.......................................................................46
I/O card parity error message displays...............................................................46
“Invalid configuration information for SLOT XX” message displays................47
DMA bus time-out message displays.................................................................47
Video Errors.....................................................................................................................47
Video displays during boot up, but not when Windows NT starts .....................47
System powered on, but screen remains blank...................................................47

vii
Other Hardware Errors..................................................................................................... 48
CD-ROM drive LED does not light................................................................... 48
Floppy disk drive/combo drive LEDs do not light............................................. 48
Floppy disk drive/combo drive not recognized.................................................. 48
Unsuccessful connection to serial device........................................................... 48
PC Card does not work, or is not recognized..................................................... 49
Network Errors................................................................................................................. 49
Cannot connect to other systems on LAN.......................................................... 49
Cannot plot to network plotter on LAN ............................................................. 49
5 Installing System Software ........................................................................................ 51
Before You Begin ............................................................................................................ 51
Installing Windows NT Server 4.0................................................................................... 52
Updating the Operating System........................................................................................ 53
Index................................................................................................................................ 55
Returned Goods Authorization (RGA) Form
Warranty Procedure
Repair Depot Address Labels

viii

ix
Preface
InterServe 305, 605 System Setup describes setting up and configuring your InterServe305
or 605 system for use.
About This Document
InterServe 305, 605 System Setup is organized as follows:
u Chapter 1, “Getting Started,” describes how to unpack and set up the server hardware,
prepare for software configuration, and start the system.
u Chapter 2, “Configuring the System,” describes how to configure the operating system
and other system software.
u Chapter 3, “Configuring the BIOS,” describes how to start and use the AMIBIOS Setup
program and reprogram the system’s Basic Input/Output System (BIOS).
u Chapter 4, “Troubleshooting,” describes common system problems and how to resolve
them.
u Chapter 5, “Installing System Software,” describes how to re-install the operating system
and associated system software, if needed.
Document Conventions
Bold Commands, words, or characters that you key in literally.
Italic Variable values that you supply, or cross-references.
Monospace Output displayed on the screen.
SMALL CAPS Key names on the keyboard, such as D, ALT or F3; names of files and
directories. You can type filenames and directory names in the dialog boxes
or the command line in lowercase unless directed otherwise.
CTRL+DPress a key while simultaneously pressing another key; for example, press
CTRL and D simultaneously.

x
Finding Operating System Information
Detailed information on the Windows NT Server 4.0 operating system can be found in the
printed and online Windows NT documentation from Microsoft:
u For basic information on using and installing Windows NT Server 4.0, refer to Start
Here, delivered in the Windows NT Server software package.
u For detailed information on using Windows NT Server 4.0, refer to Windows NT Server
Help.
u Additional online Windows NT Server 4.0 documentation is delivered on CD-ROM with
the operating system.
Refer to the Late-Breaking News shipped with your system for important hardware, software,
and documentation information not covered in this document.
Finding System Hardware Information
An online introduction to your new system is provided in the System Introduction, which
covers subjects such as the following:
u System features
u System controls and connections
u Intergraph customer support
To view the System Introduction, select System Introduction in the Intergraph Welcome
dialog. You can also view the System Introduction by opening the SYSINTRO.HLP file in the
C:\WIN32APP\SYSINTRO directory on your system. System Introduction is a Windows Help 4.0
document.
Detailed reference information for your new system is available in theSystem Reference,
which covers subjects such as the following:
u Printed circuit board descriptions
u Peripheral storage device descriptions
u Wiring diagrams and functional block diagrams
u Upgrading and servicing procedures
The System Reference is delivered on the system disk, in the C:\WIN32APP\SYSREF directory.
The document is in Portable Document Format (PDF); to view it, use the Adobe Acrobat
Reader. A copy of the Adobe Acrobat Reader installer is included with the System Reference;
refer to the README.TXT file in C:\WIN32APP\SYSREF for more information.

xi
Refer to the Late-Breaking News shipped with your system for important hardware, software,
and documentation information not covered in this document.
Learning About System Ergonomics
Please read the Ergonomics Guide included with your Intergraph system. This document
provides valuable information on ways to minimize repetitive stress injuries for persons
working with a computer.
Finding Intergraph on the Internet
You can find Intergraph on the Internet in the following ways:
u On the World Wide Web, visit Intergraph Online at http://www.intergraph.com. From
the home page, go to Drivers and Updates for the latest system software or application
software updates, or to Customer Services for information on available customer services
and support options.
u Using a File Transfer Protocol (FTP) program or Gopher program, visit
ftp.intergraph.com or gopher.intergraph.com.
u Get information from Intergraph’s email server at [email protected]. Put help in the
body of the message (the subject line is ignored) to get information on such subjects as
Intergraph’s online services and where to get World Wide Web browsers.
u Participate in the Intergraph Customer Forum (ICF), a bi-directional gateway to the
USENET newsgroup comp.sys.intergraph. Anything posted to that group or sent to
[email protected] is emailed to all subscribers. Incoming email messages
are also posted to the newsgroup. You can subscribe to the ICF via Intergraph Online.
Getting Telephone Support
If you experience problems with your Intergraph product, or have questions about the
information in this document, you can contact Intergraph for help.
u In the United States, call the Customer Response Center at 1-800-633-7248 between the
hours of 7:00 a.m. and 7:00 p.m. Central Time, Monday through Friday (except
holidays).
u Outside the United States, contact the Intergraph subsidiary or distributor from which you
purchased your Intergraph system or software.

xii
Have the following information readily available when you call:
u Your service number and your Customer Personal Identification Number (CPIN). The
CPIN is assigned to you the first time you call the Customer Response Center.
u The product’s name or model number.
u The product’s serial number.
u Your name and telephone number.
u A brief description of the question or problem.
Getting Documentation and Training
You can purchase additional product documentation from Intergraph.
u In the United States, contact your sales account representative, call the Intergraph Order
Desk at 1-800-543-1054, or send a fax to 1-800-548-3318 to place an order. If you call
or fax the Order Desk, have the document numbers ready for the items you wish to
purchase.
u Outside the United States, contact the Intergraph subsidiary or distributor from which you
purchased your Intergraph product to place an order.
To find information on training for Intergraph products, or to enroll for an available class,
contact Intergraph Training Solutions at 1-800-240-3000.
Using the Intergraph Bulletin Board Service
Available 24 hours a day, 7 days a week, the Intergraph Bulletin Board Service (IBBS) is an
electronic forum for Intergraph customers to exchange information with Intergraph's technical
and marketing staff, and with other Intergraph customers. You can use the IBBS to get
technical support information, documentation and training information, programs, and
software updates and fixes. The IBBS is also available for you to give suggestions, make
inquiries, and report problems.
To connect to the IBBS:
1. Set your system’s communications protocol for eight (8) data bits, no parity, one (1) stop
bit, and any baud rate up to 14,400.
2. Using a modem, dial the IBBS number, 1-205-730-8786. You can dial 1-205-730-6504 if
you are using a 2,400 baud connection.
3. Mirror sites are maintained for locations outside the United States. Information on these
sites is available on Intergraph Online, Intergraph’s World Wide Web server.

xiii
4. When connected, respond to the login request by keying in your user ID. If you have not
connected before, key in new to create a user ID.
5. Follow the menus to find what you need. If you are new to computer bulletin boards, the
IBBS provides clear choices and plenty of online help. A text file that explains IBBS
commands and organization is available for you to download.
If you have trouble connecting to or using the IBBS, log a support request through the
Customer Response Center (product entry IBBS), send a fax to 1-205-730-1110, or leave a
message for the System Operator (Sysop) at 1-205-730-1413.
Using the Intergraph FAXLink
Use the Intergraph FAXLink to get technical support information by fax 24 hours a day, 7
days a week. From a touch-tone phone or fax machine phone:
u Call 1-800-240-4300 to get new user instructions, an index listing of available documents,
and an overview of the categories of available information.
u Call 1-205-730-9000 to order the documents (up to 5 per call).
u Follow the prompts provided to locate and deliver the information you need.

xiv

1
1 Getting Started
Follow the instructions in this chapter to set up and start your Intergraph InterServe 305 or
InterServe 605 server.
Unpacking the System
Remove everything from the shipping cartons and verify you have the following equipment.
CAUTION Carefully remove the monitor and the base unit from their packaging. Do not let the monitor or
the base unit drop onto a hard surface, or damage to internal components may result.
The server carton contains the following items:
u Server base unit, footstands, and power cord
u Keyboard and mouse
u Operating system and system software carton
u Intergraph documentation
The carton for the operating system and system software contains the following items:
u Windows NT Server operating system software (CD-ROM and diskettes) and
documentation
u Intergraph system software for Windows NT (diskettes)
If you ordered a monitor from Intergraph, its carton contains the following:
u Monitor
u Power cord
u Video cable
u Monitor documentation
NOTE If any of the listed items were not delivered, call the Customer Response Center immediately
at 1-800-633-7248.
Retain all packaging materials. If you return equipment for repair, you must return it in the
original packaging to obtain warranty service (if provided under your contract agreement).

2
Placing System Components
CAUTION Do not move the base unit without first turning off the power, or damage to internal
components may result. Remember these guidelines when placing system components:
When placing system components, keep these guidelines in mind:
u Move and place the monitor and the base unit carefully.
u Place the base unit in a location where air can circulate freely around it. The front and
back panels should each have at least a 3-inch clearance. If a desktop base unit is
positioned horizontally, the sides should each have at least a 1-inch clearance.
u Do not expose the system to high levels of dust, smoke, or moisture.
u The location should maintain a temperature range of 10 °C to 26 °C (50 °F to 80 °F); the
optimum operating temperature is 21 °C (70 °F).
u The location should maintain a humidity range from 20 percent to 80 percent non-
condensing; the optimum humidity level is 50 percent.
Setting Up the System
Follow the instructions in this section to set up the system and connect the cables. To prevent
damage to the system, follow the instructions carefully. Do not turn on the system until you
have properly connected all cables and have read the section, “Preparing for Windows NT
Setup” later in this chapter.
To set up the system:
1. If setting up a deskside system, or if setting up a desktop system in a vertical orientation,
place the footstands on the bottom of the base unit. Place the back footstand between the
ribs on the back and side of the base unit. The following figure shows placement of the
footstands on a desktop system.
WARNING To avoid personal injury or equipment damage, and to allow proper airflow, you must
use the footstands when setting up a desktop system base unit in a vertical orientation.
NOTE Ensure the CD-ROM drive is at the top when setting up a desktop system base unit in a
vertical orientation.

3
CD-ROM Drive
2. Connect the cables for peripheral devices to the base unit and to the peripheral devices, as
necessary. Refer to the following figures of the ports on the back of the desktop and
deskside systems.
NOTE Additional information on connecting external SCSI devices is provided later in this chapter.
CAUTION If you are using cables not supplied by Intergraph, you must use shielded cables to prevent
excessive electromagnetic interference (EMI). Intergraph cables are designed to reduce the
amount of EMI produced by the system.
3. Connect the video cable for the monitor to the video port.
4. When connecting cables to the base unit, note the following:
− All cable ports on the base unit and on other Intergraph equipment are keyed or
molded to ensure proper cable attachment. If a cable is not attaching easily, ensure
that you are aligning the cable connector correctly with the port.
− When connecting a multimedia keyboard to the base unit, the cable labeled Mic
connects to the Microphone jack, and the cable labeled Audio connects to the Line
Out jack.
− The ports on the back on the base unit are labeled using PC 95 compliant icons.

4
SCSI Game/MIDI Serial
Video
Parallel
Mouse
Keyboard
Ethernet
Microphone
Line Out
Voltage
Selector
SCSI
Parallel
Serial
Mouse
Keyboard
Ethernet
Line Out
Microphone
Game/MIDI
Video

5
5. For a desktop system, set the AC voltage to the proper line voltage (110 VAC or
220 VAC) for your location. Use the Voltage Selector as shown in the previous figure. If
you do not know the proper line voltage for your location, contact your local power
utility.
NOTE For a deskside system, the proper line voltage is detected and set automatically by the power
supply.
WARNING Before continuing, ensure the power switch on the front of the base unit is disengaged
(in the out position). If the power switch is engaged (in the in position), power will be
applied to the system when the base unit power cord is plugged into the AC outlet,
possibly causing equipment damage.
6. Connect the power cords for the monitor and base unit to an Uninterruptible Power
Supply (UPS) or to a grounded three-prong AC wall outlet. Then connect the power
cords to the base unit and to the monitor.
Installing RAID Disk Drives
Some deskside systems feature an internal RAID subsystem with six drive slots. Follow the
instructions below for installing RAID drives into the system.
To install the RAID disk drives:
1. Remove the RAID disk drives from the carton labeled “This box contains hard disks
loaded with operating system software....” Each of the boot drives (which contain the
operating system) is labeled with a drive ID number: ID 0, ID 1, and ID 2.
2. Install the boot drives into the internal RAID slots as follows: drive ID 0 into slot 1, drive
ID 1 into slot 2, and drive ID 2 into slot 3. Refer to the following figure.
3. For each RAID disk drive, extend the latching clips on the disk drive and align the rails
on the side of the drive with the metal slot guides. Push the drive between the latching
clips until it slides all the way into the slot and firmly engages the connector. Close the
latching clips to lock the drive in the slot. Refer to the following figure.
4. Label the remaining drives and install them into the empty slots as follows: drive ID 4
into slot 4, drive ID 5 into slot 5, and drive ID 6 into slot 6.
NOTE ID 3 is reserved for the entire RAID subsystem, so there is no label for this ID.
5. If your system includes external InterRAID disk array cabinets, refer to the InterRAID
documentation for instructions to connect them to your system. Connect the external disk
array cabinets after completing the operating system installation (Windows NT Setup).

6
Slot 6
Slot 5
Slot 4
Slot 3
Slot 2
Slot 1
Latching
Clips
6. Go to “Preparing for Windows NT Setup” later in this chapter.
Installing an External SCSI Device
To install an external SCSI device:
1. Set the device’s SCSI ID to an unused number and enable or disable the device’s SCSI
termination according to the vendor’s instructions.
2. Connect one end of the SCSI cable to the SCSI port on the back of the base unit. If other
external devices are installed, connect the SCSI cable to the available SCSI port on the
last device on the SCSI cable chain.
NOTE Make sure the last device on the chain of external SCSI devices has a SCSI terminator
attached to the open SCSI port.